Hotel Medina Del Lago

Location: Gualabi Lote 25A Colinas de San Pablo S/N - 20 minutos de Otavalo, Otavalo, ec

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 09:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Tour desk
• Facilities for disabled guests
• Ironing service
• Massage services
• Chapel/shrine
• Non-smoking throughout
• Board games/puzzles
• Concierge service
• Kids' outdoor play equipment
• Heated pool
• Outdoor furniture
• Coffee Shop on site
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Access to health care professionals
• 24-hour security
• Key card access
• Television in common areas
• Free wired internet
• Access to nearby indoor pool
• Playground on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Games
• Housekeeping on request
• Art gallery on site
• Wine release events
• Pool waterfall
• Japanese garden
• Secured parking
• Garage
• Health or beauty spa nearby
• Horse riding nearby
• Swimming nearby
• Hosted evening meal (reserve)
• Bicycle-friendly property
• Charcoal grill
• Vegetarian menu options available

Rooms Available

• Superior King Suite

  1 King Bed

  1076-sq-foot room with lake views

  
  

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with satellite channels

  Food & Drink - Room service (limited)

  Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, phone, and wardrobe or closet; cribs (free) available on request

  Comfort - Daily housekeeping

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Satellite channels
  • Fireplace
  • Wardrobe or closet
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Down comforter
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Mobile key entry

• Double Room

  Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. This double room features a wardrobe, a dressing room, a flat-screen TV with cable channels and lake views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Radio
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Alarm clock
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Heated pool
  • Pool towels
  • Pool cover
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Hand sanitiser

• King Room with Balcony

  The spacious double room offers a wardrobe, a dressing room, a balcony with lake views as well as a private bathroom boasting a shower. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Radio
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Heated pool
  • Pool towels
  • Pool cover
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Hand sanitiser

• King Room with Lake View

  Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. This double room features a wardrobe, a dressing room, a flat-screen TV with cable channels and lake views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Radio
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Alarm clock
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Heated pool
  • Pool towels
  • Pool cover
  • Trash cans
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Hand sanitiser

• Superior King Room

  Guests will have a special experience as this double room offers a hot tub, a spa bath and a fireplace. Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The fully equipped kitchen features a refrigerator, kitchenware and a microwave. The spacious double room provides a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a seating area as well as lake views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Dressing room
  • Slippers
  • Kitchen
  • Fireplace
  • Private entrance
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Heated pool
  • Pool towels
  • Pool cover
  • Trash cans
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Hand sanitiser

• Junior Suite

  This suite features a fireplace. The suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The suite features a wardrobe, a dressing room, a sofa, a flat-screen TV with cable channels, as well as lake views. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Radio
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Fireplace
  • Interconnected room(s) available
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Heated pool
  • Pool towels
  • Pool cover
  • Trash cans
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Hand sanitiser

• King Suite

  This suite features a fireplace. The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The suite features a seating area, a wardrobe, a dressing room, a flat-screen TV with cable channels, as well as lake views. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Radio
  • Seating Area
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Fireplace
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Heated pool
  • Pool towels
  • Pool cover
  • Trash cans
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Hand sanitiser

Guest Reviews

• Andres (10/5): Fabuloso - Trato del personal
• Santiago (9/5): Un sitio muy cómodo y bonito para pasar en familia y tener un buen descanso, las instalaciones muy cómodas y limpias, la - La limpieza y las instalaciones muy cómodas, un espacio adecuado para descansar Fui con un niño pequeño, había una parte en el bosque con juegos que no estaba la en buenas condiciones y le faltaba dar mantenimiento
• Fabricio (9/5): -
• Sergio (10/5): Excelente - Es muy bonito Nada
• Julio (9/5): -
• Juan Carlos (10/5): -
• Laura (10/5): Dream view hotel - I discovered my dream hotel in Ecuador. The view is wonderful, the staff very accommodating. The hotel is very elegant and gives you a special feeling. There are activities for the guests. The path to the hotel could be a bit improved. But with a big car there is no problem to arrive there.
• LINDIKA (5/5): la música en los pasillo muy alta innecesaria no permite el descanso. Mal aislado el ruido. - la cama muy confortable un desayuno básico, sin embutidos, un tigrillo que se sentía crudo, no estuvo bueno. Salvo el pan, estuvo muy rico. El área húmeda podrían mejorarla. Piscina más caliente, los paneles solares no son suficientes. El jacuzzi sin agua. Y los precios de los masajes demasiado caros.
• Carolina (8/5): VISTA ESPECTACULAR! - El lugar hermoso, vista espectacular y spa excelente Las zonas comunes se ven algo deterioradas por falta de mantenimiento, los precios de la página web no están actualizados y te dan la sorpresa de precios más altos en el lugar y las habitaciones deben tener colgadores de toallas en el baño, otro basurero y mejor ventilación.
• Dayana (10/5): 100% RECOMENDADO - El lugar, el personal e instalaciones excelentes !!! La vista desde las habitaciones hermosas para hacer unas lindas fotos de portada 😬
• Michelle (10/5): Maravillosa - Las instalaciones son hermosas y la vista única Nada
• Jenny (10/5): -
• Patricio (8/5): -
• Maria Isabel (9/5): -
• Francisco (9/5): Excelente lugar vista y servicios. - Un excelente desayuno, trato muy agradable del personal, y muy buenas instalaciones. La piscina y áreas húmedas son buenas, solo sugeriría mejorar sistema de calentamiento de la piscina.
• Giselle (10/5): - La vistas La parte de atras
• Iván (8/5): Atractivo - Las instalaciones Que el desayuno de los niños no venía incluido y había que pagar aparte. La piscina se suponía que estaba abierta hasta las 9 de la noche pero cuando oscureció nunca nos encendieron las luces. Luces que no funcionaban en los pasillos El bungalow Yeni las cortinas negras, el piso y las ventas sucias.
• Vero (10/5): Un lugar muy cálido para descansar y admirar el paisaje. - Las instalaciones, la comida. Su personal muy gentil.
• KARINA (10/5): UN LUGAR MÁGICO - El servicio y la comodidad
• Jawwad (10/5): - Magnificent panoramic views
• Vanessa (10/5): -
• Marcela (10/5): Escapada de fin de semana - Todo
• Mario (10/5): - Me gustó mucho la posibilidad de descansar Las instalaciones son increíbles
• Claudio (8/5): Very good -
• Diana (8/5): Very good -
• Vinicio (9/5): Superb -
• Nikola (10/5): Exceptional -
• Galarza (10/5): Exceptional -
• Lesley (10/5): Excellent hotel. - Amazing service and view.. Wonderful staff. Nice breakfast. Morning hike and evening bonfire were great activities. The hotel is quite away up a long hill so you would need a taxi into town. Great indoor pool and sauna. Perfect for a romantic and / or relaxing getaway. Everything was excellent. Wifi access was spotty in some places, but staff were working on that. Wifi 9nnthe room was good. A small refrigerator and safe would be the only things missing, although we found we did not need them.
• Ivan (10/5): wonderful - The food was extraordinary! They have some unique dishes made from local products that you won't find anywhere else. The staff is kind and very helpful. The room has a wonderful view of the lake and the town, specially at night. The road to access to the hotel was a little tricky for my motorcycle, but if you go there by car, there should not be a problem.
• Alex (10/5): Exceptional - Amazing place... it was a very good surprise to find something like this, far from noise and contamination, and at the same time close to the city. The comfort and cleanness of the overall installations is well noted. The shower very modern and spacious for a relaxing time... Finally, the Staff is extremely respectful and polite... exceptional personnel!
• Daria (10/5): Best hotel in the area with outstanding view - Best hotel in the Otavalo area, with an outstanding view and a very caring service. The fireplace was a particularly nice touch that you don't often find in hotels. While the location and the staff cannot be faulted, the hotel clearly need some renovations in the spa and common areas. Also the rooms could do with a bit more equipment (although the staff did provide everything we asked for). The two local guardian dogs Mia and Tia are incredibly friendly, and the surrounding area is very nice for a little nature walk.
• Juan Martin (2/5): - Malazo
• Juan (10/5): Exceptional -
• Eduardo (10/5): - Muy bien solo otorgar mejores beneficios a los clientes VIP y frecuentes
• Eliana (10/5): - Amazing Hotel with a magnificent view from Lago San Pablo only 1.5 hours away from Quito
• Patricia (8/5): This is a very nice place with great staff. - The view. It has a great view to San Pablo lake. There was a lot of noise in the nearest room during the whole night of my stay. Breakfast was not what I expected.
• austin (10/5): - Very beautiful mountain-side hotel. The view was amazing and they had horses that you could ride for a very reasonable price on a very scenic route. Would highly recommend if going to lago san pablo.
• Xavier (10/5): Exceptional -
• Roberto (10/5): Above expectations - Location, view and service. No safe deposit box
• Javier (10/5): Exceptional -
• Joshua (9/5): Very comfortable accommodations. Individualized attention and 4 star experience! - Breakfast was great. The road getting up to the hotel is already a bit precarious, with the extra roadwork we had to drive the long way around to the hotel. At times I thought our 2-wheel drive vehicle would not make it. They are fixing the road though, so the future hints at improvement.
• Stephanie (10/5): Exceptional -
• María (10/5): Very pleasant place and friendly for handicapped people - We enjoyed especially the food. It was really delicious. We stayed there for lunch and breakfasts. Both were amazing. The view is wonderful and staff is very dedicated to guests with good mood. We requested with many hours in advance for massage and we were told even though it was many hours before that the the therapist was not available. Very disappointing because it is one of the amenities in its advertising
• Bryan (10/5): Exceptional -
• Andres (10/5): - Servicio de primera. Atención personalizada y amable. Instalaciones geniales con una vista increíble y excelente comida. Cuidado con los precios del transporte local que consigue el hotel. Son casi el doble el valor real de mercado.
• Ricardo (10/5): - Beautiful place and great service
• Adrian (2/5): we went there to enjoy and rest, that was the least we did. a private party of drunk people. nasty - food was very bad. The staff was kind. Will not comeback. how can the hotel accept a private event from lunch until almost midnight? Noisy, ridiculous. unacceptable!
• Anonymous (9/5): Superb -
• Mauricio (10/5): - Absolutely incredible place! The view will blow your mind! Will definitely recommend it
• Verified traveler (8/5): - The hotel is very beautiful and the staff was very helpful. However, we were the only guests at the property. I had purchased a King Suite through Expedia, but when I checked in they told me that I didn't pay enough for the suite and they tried to put me in a regular room. After waiting almost two hours they gave me the suite I paid for. The room and view were spectacular, but frustrating that they didn't honor the room I paid for on Expedia immediately.
• Miguel (10/5): - My girlfriend and I had a great time at Medina del Lago. This place has a gorgeous view from the rooms, lobby and restaurant. The food and service were fantastic. The staff was really friendly and made sure our stay was great. We enjoyed the use of the jacuzzi and sauna every day we were there (they also have a pool). For anyone having to work remotely, we had no problems with the wifi and were able to have Zoom video calls daily. We are definitely planning to come back!
• Verified traveler (10/5): - A beautiful place, top level. Spectacular views of San Pablo lake and Imbabura mountain from everywhere at the hotel. We had a two persons suite with beautiful views, a fireplace and a nice hot tub. Food was delicious, the crew was so nice and thoughtful, there are beautiful paintings made by local artists everywhere and the whole experience is really satisfying. The only downside- the isolation between rooms is pretty poor and we could hear everything that was happening and being said at the rooms around us.
• Irina (10/5): - Excellent service, great view, a perfect getaway destination
• Verified traveler (10/5): - Property was beautiful and secluded. Amazing views. Excellent service. Very accommodating. Very romantic. Everything was perfect. Excellent food from restaurant as well.
• Verified traveler (8/5): - Nice place to rest, excellent food, awesome view of San Pablo.
• Verified traveler (10/5): - not proper control of SPA apointments The date hour and service not the correct
• Sean (10/5): - I don’t usually bother rating hotels, but I felt I must because the people here were so kind, personal, and made everything we could have experienced better. If you are in the area of Otavalo and want to have a guarantee to have your trip better, stay here. I promise you, everything about this place is genuinely good to the core. We even had the owner of the hotel give us a ride into town just out of kindness of her heart
• Armando (10/5): Amazing - Great place! This is one of the best hotels in Otavalo. Great views, great service.
• Brian (8/5): Wonderful hotel out in the woods - Nice check in. Hotel in good condition. Fast free WiFi. Clean and good condition. Hotel near ti- nothing! Also no A/C or heating. One expensive restaurant. Peaceful and nice.
• Joel (10/5): Amazing place! - Amazing place! We loved it! We celebrated our 15th wedding anniversary here and loved it!

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