Courtyard by Marriott Hakuba
Location: Hokujo 2937, Hakuba, jp
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Natural Hot Spring Baths and Renovated Rooms
Courtyard by Marriott Hakuba, renovated in 2016, features natural hot spring baths and updated accommodations. Each room offers modern amenities like air conditioning, flat-screen TV, and a private bathroom for a comfortable stay.
Convenient Ski Facilities and Dining Options
Guests can enjoy easy access to popular ski resorts with the free shuttle bus stopping in front of the hotel. Ski storage, equipment rentals, and a public bathing area with indoor and outdoor baths are available on-site. The restaurant offers a delicious a la carte dinner menu, with more dining choices just a short walk away.
Bicycle Rentals and Nearby Attractions
Explore the area with bicycles available for rent at the hotel. Additionally, the Hakuba Museum of Art is conveniently located across the street, adding a cultural touch to your stay.
Book your stay at Courtyard by Marriott Hakuba for a perfect blend of comfort and convenience.
Important Information
Policies
Check-in: 03:00 PM - 09:00 PM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Ski storage
- Currency exchange
- Non-smoking throughout
- Shared lounge/TV area
- Wheelchair accessible
- Pet bowls
- Pet basket
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Thermometers for guests provided by property
- Key card access
- Ski storage
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Self parking (surcharge)
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Art gallery on site
- Wine release events
- Reception hall
- Japanese garden
- Secured parking
- Fishing nearby
- Horse riding nearby
- Ski lift privileges
- Snow sports gear
- Bulk dispenser for toiletries
- Paddle boating nearby
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Pure Wellness Twin Room
The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
-
Premium Room, 2 Twin Beds
2 Twin Beds
355 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, electric kettle, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop workspace, phone, and wardrobe or closet
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 2 Twin Beds (Hot Spring)
2 Twin Beds
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, electric kettle, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, spring water bathtub
Practical - Laptop workspace, phone, and wardrobe or closet
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Spring water bathtub
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 2 Twin Beds
2 Twin Beds
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, electric kettle, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop workspace, phone, and wardrobe or closet
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Energy-saving switches
-
Premium Room, 1 King Bed (Hot Spring)
1 King Bed
355 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, electric kettle, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop workspace, phone, and wardrobe or closet
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 2 Twin Beds (Dog Friendly, With Hot-Spring Bath)
2 Twin Beds
377 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, electric kettle, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop workspace, phone, and wardrobe or closet
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking, pet friendly
Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Energy-saving switches
-
Deluxe Room, 2 Twin Beds (Japanese Western)
2 Twin Beds
452 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, electric kettle, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop workspace, phone, and wardrobe or closet
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 5 (5 Adults)
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 1 King Bed (Dog Friendly, With Hot-Spring Bath)
1 King Bed
355 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, electric kettle, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop workspace, phone, and wardrobe or closet
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking, pet friendly
Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Energy-saving switches
-
Superior Room, 2 Twin Beds (Japanese Western)
2 Twin Beds
344 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, electric kettle, and room service (limited hours)
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop workspace, phone, and wardrobe or closet
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Energy-saving switches
-
Superior Twin Room with Tatami Area
The spacious twin room offers air conditioning, tatami, as well as a private bathroom boasting a walk-in shower and a bidet. The twin room has parquet floors, a seating area with a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, as well as heating. The unit has 2 beds and 2 futons.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Additional toilet
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Tatami (traditional Japanese flooring)
- Single-room air conditioning for guest accommodation
-
Deluxe Twin Room with Tatami Area
The spacious twin room features air conditioning, tatami, as well as a private bathroom boasting a walk-in shower and a bidet. The unit has 2 beds and 3 futons.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Additional toilet
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Tatami (traditional Japanese flooring)
- Single-room air conditioning for guest accommodation
-
Premium King Room with Hot Spring
The hot tub and spa bath are the special features of this double room. The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bidet. The double room offers a seating area, a wardrobe, parquet floors, heating and a flat-screen TV with cable channels. The unit has 1 bed and 2 futons.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Additional toilet
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Premium Twin Room with Hot Spring
The hot tub and spa bath are the special features of this double room. The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bidet. The double room features a seating area, a wardrobe, parquet floors, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds and 2 futons.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Additional toilet
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
Twin Guest Room - Dog Friendly
The spacious twin room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bidet. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Additional toilet
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
-
King Guest Room - Dog Friendly
The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bidet. The unit offers 1 bed and 2 futons.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Additional toilet
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
Guest Reviews
- Julien (10/5): -
- sasit (10/5): -
- ChunHao (9/5): -
- 前田 (8/5): -
- Soukthavy (9/5): -
- OKADA (7/5): もっとマリオット感が欲しかった。 - 部屋に座るソファなど無くて、ベッドに座るしか無くて 小上がりになって座布団と丸テーブルは和と洋でどちらか中途半端で落ち着かない。 海外の方は、小上がりの上にも外履きで上がってそうな気がした。 道路側の部屋は、金額にしては残念😢 ご飯は、美味しかった。👌
- Mark (9/5): - Clean and larger room than most we have stayed at Food a bit pricey for what you get.
- Aneklapakij (10/5): -
- Ken (10/5): -
- Joel (8/5): -
- Sara (10/5): -
- Ann (5/5): -
- Michael (9/5): -
- Michael (10/5): -
- May (9/5): - The tea reception in the afternoon was refreshing. Nothing much
- Sopapitch (10/5): -
- khakkhanang (8/5): -
- Mochizuki (7/5): - Room size Nice and helpful staff Bath fee as we didn't utilize the hot springs.
- J E E P (10/5): -
- Rujikun (10/5): Definitely the great one to stay!!! - The location of the hotel makes me feel like living in neighborhoods in the warming forest. The staffs were very friendly and welcoming.The public onsen room is very quiet and there’s an outdoor onsen. The breakfast is very very very good!!! There are variety of foods from local shinshu soba and udon area and western food.
- Doron (10/5): - מלון נקי. מעוצב בטעם טוב. ארוחת בוקר טובה. צוות אדיב
- Chanunpohn (10/5): -
- Patcharamai (10/5): Recommended! - Room is huge and peaceful to stay. Very nice breakfast. Great facilities. Nice onsen room. Not much convenience for those who didn’t have a car. You need a car or taxi to get here
- Simy (8/5): -
- Weerapat (9/5): -
- Chanunpohn (10/5): -
- 宮口 (9/5): -
- Kan (10/5): - スタッフの対応が親切で素晴らしかったです。
- Marklc (10/5): Summer in Hakuba - comfortable bed in room with onsen bath. Good breakfast. Free parking. Carried luggage to room. Room has frosted glass windows with no view. Dinner course was more like a fast food restaurant, main course delivered before the starter and take away plates as soon as you put your fork down, so difficult to relax. No sofa in the room.
- Adeloka Aljunbele (8/5): -
- tooru (10/5): - スタッフの対応がとても良かったです🌝
- Verified traveler (10/5): レストラン最高 - レストラン最高
- Tomohiro (8/5): -
- Kayoko (8/5): - 温泉の部屋風呂が良かった。
- Asuka (10/5): Exceptional -
- Moiz (9/5): Superb -
- Patchareeporn (8/5): Very good - Staff , have mind of service Onsen, A little bit small
- Belinda (8/5): Very good -
- Susan (9/5): Superb -
- Caroline (10/5): - Great oasis in the mountains with great service and food
- Verified traveler (10/5): Our stay - The gentleman who check us in was very helpful and friendly and provided such good service!
- Keya (7/5): Good -
- Gavin (9/5): Superb -
- Jason (4/5): - I usually love a Marriot however please be aware that if you are going anywhere outside the hotel transport is terrible & the Marriot Courtesy Bus will only take you to two places either the Train Station or the Bus interchange . What was an excellent stay was a disaster when leaving as we had to walk 700 metres to our departure transport .( Not the Hotels problem)however they could have offered to help . Apparently this is the hotels policy and I wish this was more clear as I wouldn’t have spent $10k to be treated this poorly when leaving in a massive Snow storm dragging luggage up the road ankle deep .
- Allyson (10/5): Exceptional -
- Hugh (10/5): Exceptional -
- Beaven (7/5): Excellent stay - Excellent breakfast, staff were great/very helpful, onsen in room and at hotel was very nice There didn't seem to be a drying room for ski clothes. Needed more hanging options for clothes in room
- Sarah (9/5): Superb - The private onsen in the room was perfect after days out in the snow. Great location for walking to restaurants and shops/hire equipment. The shuttle service to ski resorts was excellent - would have helped to know the schedules before arriving to better organise and plan which slopes to visit.
- Kokoro (10/5): - The room with private Onsen Bath was AMAZING!! Definitely will so it again.
- Robert (10/5): - Lovely hotel with ski slop shuttle bus stop stop right outside the door The whole of Hakuba is not great for taxi or uber, but that is not the hotels problem We would recommend this hotel highly
- Ryan (10/5): - Onsen on the property was great, even had an outdoor section too. Rooms were modern and in good repair with excellent and helpful front reception staff!
- Verified traveler (2/5): Poor - Very poor experience at the hotel for a ski trip. Hotel has no transfer to the slopes and you are reliant on the infrequent local buses. Staff not particularly helpful with regards to anything (transport, restaurants etcetc). Nearly spoilt our trip to Japan. I wouldn’t recommend staying at this hotel for a ski trip (get something closer to the slopes). Very disappointing from a Marriot.
- Nattharee (10/5): Exceptional -
- Bundit (9/5): Superb -
- Harin (7/5): Good -
- Ashling (10/5): Exceptional -
- Annkulthida (8/5): Perfect stay for 2 nights with super friendly staff :) - Lovely hotel and super friendly staff who are very helpful and provide great advice for site seeing, restaurants, etc. None.
- K (8/5): - 客室のシャンプーなどをもう少し良いものに
- Benyamin (10/5): Exceptional -
- Hiroshi (10/5): - 広い部屋で自然に囲まれながら、ゆったりと過ごせました。
- Sally (8/5): Very good -
- Pacharapol (9/5): Superb -
- Ashley (10/5): - We loved our stay at the Hakuba Marriott! It had a great gym, the in room onsen was perfect after a day on the slopes and the staff were so friendly. It was walkable to the main drag and provides a shuttle to the ski resorts right out front. It was nice to come back and enjoy a drink at the bar after dinner. We cannot wait to stay here again!
- Cindy (9/5): Superb -
- Eloise (8/5): Very good -
- Wenqin (9/5): Dissapointed by Booking.com - I enjoyed the size of the room and outdoor onsen area. Booking.com was a lot cheaper than the price quoted by the reception. I felt that I was scammed
- Olivia (10/5): It was a relaxing and enjoyable stay in a great location! - The staff were so accommodating and welcoming and the hotel room was very comfortable and beautiful.
- Hee (8/5): Comfortable - Onsen - both Public and Room Breakfast - good amount of choices and adequate. Surrounding - not nice.
- Tin (10/5): Good hotel in Hakuba. - Thea room is in good size, the spring water is what i needed. The service is good. Club member seems to have free drinks at lobby, which is good. NA
- Petra (7/5): Generally an enjoyable stay. Very friendly staff who tried hard with their English. Thank you! - Breakfast was fabulous - so many options for every international palate. Very satisfied. The bathroom was a bit plastic - felt a bit like being a caravan. I would have expected a bit better for the price.
- Shotaro (10/5): - お部屋が広く、ゆったり寛ぐことが出来ました。 次回は、宿泊メインでのんびりしに来ようと思います。 ありがとうございました。
- Seh (7/5): Good -
- Scott (4/5): - This hotel might be great in the winter, but these green months really make you wonder if it deserves the high marks. The hotel restaurant has a limited menu and portions are less than filling. The “apple pie”consists of uncooked sliced apples, a scoop of ice cream and a toffee cracker. The front desk wanted to be helpful but no one could tell me about what was open in town, the hiking trails in the area, or where I could rent a bike. I know it’s summer, but this was an expensive stay at a shell of a hotel.
- Praful (8/5): Very good -
- Truong (10/5): Exceptional -
- Nishyta (9/5): Superb - spacious- very well located
- Verified traveler (8/5): - Staff are very helpful. Room conditions are great! More variety of Breakfast would be better. The restaurant decor is classic
- Ana (9/5): great option - room was great! the hot spring inside the room was amazing, specially after a day of skiing. buses to ski resorts stop in front of property. .
- Yuya (10/5): - 楽しかったです
- Gaelan (8/5): Beautiful classy accommodation - Very comfortable & clean, great beds. Fantastic helpful staff, great indoor & outdoor onsen, and an ok little gym. Great breakfast with plenty of choices. Provided a hotel shuttle bus to pick us up from town. Free local bus stop right outside lobby. Expensive and breakfast not included and it really should be for that money. Could have some more gym equipment
- Suwannee (8/5): lovely and want to return - Onsen in the room and out door Onsen, shutter bus service, red bean rice after ski, location, Onsen outdoor and in the room,clean
- James (2/5): Very poor - The restaurant was very nice, great food for dinner, talented chefs, however breakfasts were a little disappointing,, all the staff we had direct contact with were very kind and helpful. The size of the room, the onsen that was essentially just a heated bath and it started to smell very bad after 6 days. The fact we had to make our own futons every night is not really acceptable when we were paying such high prices. When we raised this we were told we couldn't change the booking even though it is at the hotels discretion. Overall really disappointing, when I raised this with the manager he offered us an insulting discount on the service fee. And to add insult to injury when we asked to get a shuttle to our next hotel we were told we could only go to the bus station and train station. We are now in a hotel that is cheaper but offers a free shuttle whenever it is needed. Much nicer.
- Monita (4/5): Disappointing -
- Philip (10/5): - Lovely hotel, staff welcoming and very helpful. Access to restaurants and ski hire just around the corner. Would happily stay here again. Thank you
- Troy (4/5): Not good stay - The bathroom floor has a ceramic peace which is very slippery. I fell down 2 times on my back and I started bleeding. The room was very small. Also they made us pay extra taxes which we didn’t know about. The view of the room was on the trash back yard. Not going there again.
- Tomas (7/5): Hakuba is an amazing place, the hotel was not 3 star but more like a Standard 4 in our view. - Very clean, friendly staff, functional, felt “new/refurbished “, decent breakfast, location. Slightly overpriced vs our expectations, exterior looks, size of rooms.
- KANA (10/5): - 愛犬と一緒に泊まりました。家族みんなリラックス出来て大変良かったです。どうもありがとうございました。素晴らしかった。
- MIKIHIKO (10/5): - 食事内容に改善を望みます。他の点は大満足です。
- masaki (10/5): - ディナーが 信州の美味しい食材を繊細に調理しているのが よく分かりました 美味しかったです
- Gayu (6/5): - 部屋は広く清潔感有り良かったです。
- Martha (10/5): Terrific hotel - Lovely clean hotel. Great location near the station and fantastic restaurants. The staff were very, very helpful and spoke English=h well.
- Verified traveler (2/5): - 2回目の利用。 予約時にはペット可として予約。 エクスペディアから予約も、結局、かなりの割増請求となった。 しかもチェックアウト時 間違った内容の請求を支払いを受けそうになった。他の部屋と間違えらた。 アップグレードをすすめられてかなりの割高。 朝食も夏なのにエアコンがあまり効いていなくて暑い。 この時期、大型バス団体客も受け入れている。 マリオットのクオリティを求めるには、あまりにも費用対効果が低くすぎる。
- Verified traveler (8/5): - We had a pet friendly room. No desk or western style chair in this room. These were very minor points. It was a very nice hotel
- Verified traveler (8/5): - 人手不足なのかチェックインに時間がかかります。
- Verified traveler (10/5): - スタッフさんの対応を含め、総じて良かった印象です。また利用したいです。
- Verified traveler (10/5): - 温泉がとても良かったです。
- ちゃぶろー (6/5): - 良かった点→館内はとても清潔でした。至る所にアルコールが置いてあります。ディナーのテーブルにはマスク入れがあり、置くところに困りませんでした。 悪かった点→口コミが良かったので宿泊したのですがコロナということもあり、サービスが雑に見えました。こんな時期に来てくれてありがとうという対応ではありませんでした。 コピーは取れませんでしたが、客室でもマスクをするっていうチェックマークがあり引きました。 こんなんだったら、家でマスクなしで過ごした方がマシ…。 二度目はないですね。
- OHKI (10/5): 快適な時間 - 館内がとても清潔、とても静かで快適に過ごす事が出来、良い休暇を過ごす事が出来ました。フロントの方対応には、とても好感が持てました。又、白馬を訪れた際は、利用したいと思います。後、ハンバーガーは噂通り秀逸でした。
- Verified traveler (8/5): - チェックイン時の担当者が、あまり説明がハッキリとせず分かりにくかった。その人以外は、親切でハキハキしていたので、残念だった。
- Verified traveler (10/5): - Everything is amazing!
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