Big Hotel Suites

Location: A. Seno Street, Cebu City, ph

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:30 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Facilities for disabled guests
• Massage services
• Chapel/shrine
• Non-smoking throughout
• Shared lounge/TV area
• Concierge service
• Wheelchair accessible
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Reception hall
• Japanese garden
• Covered parking

Guest Reviews

• Guest (6/5): -
• Clemente (8/5): -
• Goldamier (8/5): -
• Guest (8/5): -
• Roche (10/5): -
• Miranda (1/5): Very low budget hotel - Location WiFi did not work in the room at all. And when I complained the staff were rude and unhelpful. Also thw room was bad, not clean even.
• Fernando (8/5): - It’s fine for a 3 star hotel
• Wayne (6/5): -
• Wayne (7/5): Suited my needs at the time - For the money the room was fine. Breakfast was average. Location suited my needs being near Chong Hua Hospital View from room was a wall about 6 feet away.
• Prime (4/5): Disappointing -
• Kenneth (7/5): Good -
• Valerie (7/5): Good -
• Claire (10/5): Exceptional - The place is very accessible to mall, pubs and hospital. The room rate is not bad. The staff is very friendly. Nothing at all.
• Raphael (7/5): I enjoyed the location near parkmall - Location Broken soap dispenser. Old shower holder. Old towels. Noise from other room can be heard. No fridge. No coffee or tea packet.
• Michelle (3/5): Poor - No limit of people that can visit It's not what we expected knowing we are paying for loaf penthouse, I need to pay extra every night for the small fridge, no complimentary coffee or tea but they give us coffee cup then we need to go out near elevator for hot water. Everyday I have to report the toilet is broken or blocked. Water was dripping near the window when we had heavy rain
• Raul (9/5): Awesome! - Breakfast is great. Staff were very helpful. Pricing is very affordable. Location is very accessible. None.
• Carley (10/5): Exceptional -
• Claire (10/5): Exceptional -
• Mary (8/5): Cosy and nice - The location, the people and how cute the rooms were Probably the aircon , it wasn’t working properly
• Pamela (10/5): Exceptional -
• Lew (8/5): Very good -
• Grace (8/5): Very good - Gamily room very nice and clean
• P (10/5): Nice stay, nothing to complain - I liked just about everything. Excellent location. So close to Park mall. Friendly, attentive and very helpful staff. Our room was clean and spacious, just like the pictures. Nice hot shower and plenty of channels on TV. The bed was comfortable. The breakfast buffet included was nice. I also saw some ₱299 lunch buffet on some days (We didn't try). No remote control for the TV, so there was no way to adjust the volume. (Unless we missed something) . It's not a big problem, but could be better. I assume it is designed this way so no one will be annoyed by the neighbour's loud TV.
• Pantoja (7/5): Good -
• Shah (5/5): Passable -
• Belinda (8/5): Very good -
• Aniceta (5/5): The location is a bit near to airport which is convenient for me. Fairly good - The breakfast were good. Staff are very polite and helpful The towels were not washed and dried well. It had smell. There were no complimentary drinking water not a kettle for hot water. The water dispenser in the floor lobby is broken. No complimentary of coffee, sugar nor creamer.
• Michael (9/5): Superb - Good bed. Clean. Good AC. Shower could have had better pressure.
• Racquel (7/5): Good -
• Racquel (6/5): Pleasant -
• Rita (8/5): Very good -
• Cesar (9/5): Close to excellent - Parking and Food Water Bottles and Coffee must be in the room nit outside dispenser
• Julia (7/5): Good - The hotel itself was good, I got a message over booking from the hotel to verify me credit card! It was a scam! Can’t believe they were messaging over the hotel page on the booking app!
• Cleo (10/5): Exceptional - That it is conveniently located The loft style rooml
• Ruth (8/5): Goodchoice - Nice big room Missing small fridge and vault in the room.
• Jennifred (8/5): Very good -
• May (7/5): Good -
• Angeli (9/5): Superb -
• Rajinder (7/5): GREAT VALUE - Breakfast was good The room wasn't brilliant. Beds were uncomfortable
• Maureen (8/5): Very good - Great location. Good value for money. A bit noise in hallway.
• Erica (4/5): Disappointed with accommodations but the outstanding, helpful & friendly staff made my stay enjoyable - Staff were amazing. Lobby looked impressive but rooms were very disappointing. Breakfast was lovely. Rooms are very tired, in poor condition & desperately need upgrading & repairs.
• Christof (5/5): For a short stay its ok - The breakfast the really good coffee restaurant in the lobby have perfect coffee quality I missed a Hotel safe the bath is really simple. the shower looks like provisional
• Nathan (6/5): Pleasant -
• Edmond (7/5): Good -
• Mark (10/5): Enjoyed our stay - Great location, good food. Helpful professional staff No pool, gym
• Van (5/5): Passable -
• Mj (10/5): Exceptional - Ambience and all staff is kind
• Aileen (3/5): Poor -
• John (10/5): Exceptional -
• Ambrad (5/5): Passable - Breakfast is good. It’s so noisy. It’s like a dormitory place.You can hear the other guest from tje other room. The wall is not solid.
• Jacklyn (9/5): We enjoyed our quick stay and enjoyed the simple buffet breakfast - Clean and easy check in I was surprised of the style of how the room was painted
• Chehiyo (10/5): Exceptional -
• Daffodil (10/5): Exceptional -
• Browny (9/5): Superb -
• Borja (7/5): Good - Location, breakfast and nice staff The bed at the second floor of the penthouse is not the best idea. It is too warm, specially if they make up the bed with blankets.
• Causing (5/5): It was overall okay, the free breakfast is great but if you book via booking app there is a chance you will get scam and - Enough parking space, near the airport and near malls and stores. The room was a little bare, the tv wasn’t working - we didn’t bother to ask reception.
• Juan (3/5): Poor - No refrigerator and the aircon cannot entirely cool the room specially the upper deck. For a supposed semi suite room, it lacks the amenities.
• Joey (9/5): Excellent - Elegant Location
• Geraldin (8/5): Very good -
• Rey (9/5): ok - location breakfast so so
• Laura (4/5): fan was working super loud, music was playing all night long, couldn’t sleep even with the ear plugs - near the airport fan was working super loud, music was playing all night long, couldn’t sleep even with the ear plugs
• Majedix (8/5): The picture was not the same as the interior 100% - Spacious Television, limited channel plus the extra couch that i thought was a sofa that i can use for work but was a love bed
• Cesar (9/5): Nice place to stay. A good & safe parking area provided. Privacy for the guests is excellent - Breakfast is superb. Delicious and nutritious especially the salad It could be better of brewed coffee arw for free and not from the dispenser
• Jo (5/5): Good - Friendly staff Bad wifi. No disposable slippers. Towels needs bleaching or replacement. Faucet needs repair
• Charles (5/5): Passable - Close to mall, shopping and eating. No refrigerator in the room, also, no iron and ironing board.
• Lix (8/5): Very good -
• Lei (8/5): Very good -
• Tabar (10/5): Exceptional -
• Sarrah (5/5): Passable -
• Rosell (5/5): Passable - Dusty and dusty marks everywhere and AC doesnt cool much.
• Isidra (7/5): Good -
• Jo (5/5): Fine. - The staff are friendly. Concierge are welcoming. Waiters & waitresses are very attentive. Bellboy & security staff were very courteous . I.T. guy helpful. Housekeepers were very polite. Noise from the streets can be heard. Wifi is bad. Towels needs bleaching. No disposable slippers. No facial tissue. You need to get water outside your room. No coffee. No kettle.
• Melody (7/5): Good - The staffs were helpful and accommodating. Loud music with vibrating noise we were not sure if it was from a club. Our room's wall was vibrating from the loud music, we couldnt sleep. We have a child we needed to put to sleep but couldnt sleep because of the noise.
• Geram (10/5): Exceptional -
• David (5/5): Careful with the towels. - Free Breakfast was good. At check out, we had to pay P500 for a stain on one of their towels. I guess you should take pictures of everything at check-in and check out.
• Jena (7/5): Good -
• Weng (8/5): Very good -
• Michael (10/5): Exceptional -
• Weng (9/5): Superb -
• Victor (7/5): We never really had any problems apart from those described above. - Location was good, staff were very helpful, breakfast was ok. Fetching water from the end of the corridor - very 3rd world ! Shower was not very good -it was always playing up. Our room had a dirty patch on the wall.
• Charlie (7/5): Good -
• Ron (9/5): Good, good, good and gooder - Good value, great staff, good service, good breakfast, great location across park mall Not much that I didn’t like. Great deal for a budget hotel.
• Eurena (10/5): Exceptional -
• Arlene (3/5): Poor - Good location. Accessible. Bed is creaking. Noisy environment. You can hear the conversation from another room.
• Vecidor (10/5): Exceptional -
• Marivic (9/5): Superb -
• Jefrey (8/5): Very good - i love the room vibe you can hear other rooms noise
• Sollano (8/5): Very good -
• John (7/5): Good - Improvements on the length of the shower hose and soap dispenser
• Divina (8/5): 3 out of 5 stars - Courteous and friendly staffs; clean; good working elevators; They charge on something that should have been part of the accommodations; no shampoo/conditioner soap provided-only 3in1 soap;no complete sets of towels-only bath towel;
• Sansan (7/5): Good - the approachable staff and easy check in the breakfast buffet
• Martin (5/5): Could be better - The rooms where nice and clean. Got a wrong room and had to move and They tried to get us to pay for the included breakfast, that we already paid for. So it seams that they are lacking some organization. And it is not possible to charge devices without being in the room.
• Colbertus (10/5): Exceptional -
• Hudson (6/5): Pleasant - I like the size of the room, location and things on offer inside the hotel Main problem was the room and no hot water, and this couldn't be fixed my management. It ended with them suggesting a kettle and bucket to use instead... For a pentouse suite, I don't see it being acceptable to knowingly sell the room without a functioning shower. Wifi also slow, aircon loud and club heard next door until early hours
• Benjan (10/5): Exceptional -
• Floramay (8/5): Very good -
• Laspiñas (7/5): Good -
• Nizza (10/5): Exceptional -
• Nizza (10/5): Exceptional -
• Jean (8/5): Very good -

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