Hakuba Hotel Ougiya

Location: Hokujo 6680 , Hakuba, jp

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 10:30 AM

Amenities & Facilities

• Health or beauty spa nearby
• Free beach shuttle
• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Terrace
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Car hire
• Massage services
• Packed lunches
• Table tennis
• Ski storage
• Darts
• Non-smoking throughout
• Shared lounge/TV area
• Concierge service
• Kid meals
• Shared kitchen
• Public Bath
• Coffee Shop on site
• Fruits
• Badminton equipment
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Cooking class
• Ski storage
• Television in common areas
• Front desk (limited hours)
• Ski-in/ski-out access
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Scuba diving on site
• Ski equipment rentals on site
• Ski lessons on site
• Tennis lessons on site
• Self parking (surcharge)
• Free beach shuttle
• Offsite parking discounted rates available
• Internet access
• Private picnics
• Wine release events
• Reception hall
• Fishing nearby
• Health or beauty spa nearby
• Horse riding nearby
• Ski lift privileges
• Snow sports gear
• Hosted evening meal (reserve)
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Paddle boating nearby
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Standard Room

  Offering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV, a safe deposit box, an electric kettle, a dressing room as well as mountain views. The unit offers 3 beds.

  Max Occupancy: 4 (3 Adults)

  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Sofa
  • Alarm clock
  • Electric kettle

• Twin Room

  Features Western-style beds. Has a private bath and toilet. Heated room with a fridge, green tea and mountain views.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Alarm clock
  • Electric kettle

• Japanese-Style Room

  Features tatami (woven-straw) flooring and Japanese futon bedding. Has a private bath and toilet. Heated room with a fridge, green tea and mountain views.

  Max Occupancy: 4 (3 Adults)

  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Alarm clock
  • Electric kettle
  • Tatami (traditional Japanese flooring)

• Economy Japanese-Style Room with Private Bathroom -Annex

  Features tatami (woven-straw) flooring and Japanese futon bedding. Has a private bath and toilet. Room is located in the Annex Building, which is a few minutes' walk from the Main Building.

  Max Occupancy: 5 (3 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Alarm clock
  • Electric kettle
  • Tatami (traditional Japanese flooring)

• Economy Japanese-Style Room with Shared Bathroom and Private Toilet -Annex

  Features tatami (woven-straw) flooring and Japanese futon bedding. Has a private toilet and sink. Bath is shared. Room is located in the Annex Building, which is a few minutes' walk from the Main Building.

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Heating
  • Slippers
  • Alarm clock
  • Electric kettle
  • Tatami (traditional Japanese flooring)

Guest Reviews

• Katelyn (8/5): -
• Creselda (10/5): The place is clean, accessible from our next destination and most of all the bed is very comfortable. The breakfast was - Near from Iwataki Mountain Nothing
• OKAMOTO (8/5): 満足です - 朝ごはん、ロケーション
• b1515236f876723586cc29364ef767ec (10/5): -
• Balfoort (10/5): -
• Richard (8/5): -
• Alex (8/5): We had a great stay with excellent services and very nice Onsen - Location, breakfast, stuff, Onsen Japanese style bed a bit uncomfortable,
• 福山 (7/5): - スキー場から近く、朝ごはんのビュッフェは絶品だった 部屋が乾燥しているため、加湿する必要あり
• Nolan (10/5): Great value and experience. Great staff. - Good location, good breakfast, comfortable futons, very friendly and helpful staff, nice drying room for ski gear, nice onsen Nothing, but slightly long walk to the gondola
• Theodore (8/5): Very good value, nice location, and great rooms and breakfast - I liked the traditional feel and the amenities, especially the breakfast, free coffee and tea, and the TV My TV did not have a working remote because the batteries were dead. The staff should check this in the future. When I told the staff, they asked me to change the batteries. The staff should be able to do this, a guest should not have to. I know it was winter, but the rooms were unbelievably warm.
• Raman (8/5): -
• Rachel (9/5): Great stay, lovely staff and local to the mountains - The mostly lovely and helpful staff! The rooms and hotel were well kept and comfortable. The breakfast was also great, with lots of different options. The hotel is also walking distance to the main resort, bars and restaurants and ski/ snowboard hire, which was very handy. Overalll, great stay! Nothing
• Alastair (8/5): - This is a pleasant hotel with a friendly family run feel. The Japanese style room was delightful; and the included breakfast was just what was needed, offering a wide variety of tasty food to suit all tastes. Attached to a Ryokan via a tunnel, linking a variety of onsens, and offering a particular Japanese cuisine, Shabu Shabu, it had a lovely, boutiquey ambience overall. Big ski locker and drying room. There was a comfortable looking lounge on the second floor, available for guest use, but the bar, which looked great, was not in use. I could imagine it being lively during busier times. The room could include a few more complementary services, range of tea and coffees etc. It was a little way from the main village (5-10 minute walk) and lifts (15 minutes)
• Phillippa (7/5): Cosy and warm - Very helpful staff and you can book a private onsen. The breakfast is good, great ski storage. Beds very soft but the room was warm and cosy and perfect for what we wanted. Its a bit dated and could do with updating, the room was clean but the hallways felt a bit grubby. Didn't like that the duvet cover doesn't actually cover the whole duvet nor the sheet but when requested we were given additional sheets that solved the problem.
• Dean (9/5): -
• Sonia (10/5): -
• Valentina (10/5): - The owner was very nice. Nothing.
• Rick (9/5): Great stay, close to everything and will be back. - Close to Happone Centre and bus terminal. Spacious room, great breakfast and an amazing onsen. But that is was an issue but hotel is on the older side and the room temperature seemed to be set, so when to hot open windows to control.
• Joanna (6/5): - The owner was incredibly helpful and we loved the Onsen in the hotel It was not what we expected from other reviews- we were in the annex in a Japanese style room that we did not realise had no shower although there was a private toilet - check room descriptions carefully- our mistake. The decor was not modern.
• Jo (9/5): Perfect and value for money - Comfortable and easy to get to snow field The under ground passage, a lot of steps w luggage
• Clare (10/5): Excellent - A hotel that is cozy and homely. It is family-owned. Owners are very hardworking, helpful, kind and friendly. Breakfast was very good. Had a bit of struggle and difficulty to drag luggage from main hotel outside to the other building called annex as there was a short stairs and had to open a door.
• Magdolna (10/5): One of our favourites - We had an excellent time. Every staff member was friendly and extremely helpful. The hotel room was spacious and comfortable. We tried the private onsen many times. Recommend
• JIA (8/5): - Very comfortable,convenient,helpful staff The air con is too hot
• Yueh Ting (9/5): -
• Sasha (8/5): - The breakfast and the location of the hotel was amazing!! The staff were super lovely as well
• Bailey (10/5): This place was absolutely amazing. Far exceeded expectations before arriving. Perfect location. Clean. Felt very comfort - This place was absolutely amazing. Far exceeded expectations before arriving. Perfect location. Clean. Felt very comfortable staying here. The staff were so helpful. Thankyou very much.
• Emmanuel Andre Raymond (9/5): Loved it! We will come back! - Great Japanese hotel experience, great guest, good food at breakfast, good facilities! Need to adapt to the tatami bed style.
• Doni (5/5): - The hotel was outdated,
• Keng Sheng (8/5): 相當不錯的滑雪住宿選擇 - - 環境舒適整潔 - 員工態度良好 - 交通便利（離公車總站、八方雪場、lawson很近） - 有提供停車場 - 早餐豐富且每天都有變化 - 雪具乾燥室優良 - 本館的房間乾淨整潔空間寬敞、暖氣強 不易聯繫住宿方（不論是透過官網信箱、電話、或是booking客服），導致問問題以及溝通比較不方便。 房間廁所的免治馬桶沖洗部分是壞的，蓮蓬頭較多水垢導致出水阻塞，有其他房客（副館）表示房間的加溫設施是故障的。
• Dang (10/5): -
• Hansol (9/5): -
• Louise (8/5): - Big spacious rooms. Hot showers with good water pressure Great onsen, both public and private Good variety of daily breakfast buffet Friendly staff Would stay again! Challenging to communicate with. Did not respond to emails Landline phone number, no mobile to text Use messenger if you have questions
• Marina (10/5): -
• TENG (8/5): -
• Lene (10/5): - We stayed on the Japanese floor, which was a nice experience. The Onsen was lovely. Old fashioned in appearance.
• Andrea (10/5): - Very nice location. 4 minutt walk from happo one bus station. Nice breakfast. Lovely hotspring.
• Stuart (9/5): -
• Christoph (8/5): -
• Sara (8/5): -
• CHIA-LING (10/5): - 老闆會講英文，溝通相當方便，要在不同雪場間移動，問老闆，老闆也會細心告知，也有提供bus terminal的接送，早餐相當好吃，尤其是水果，房間很大，整體住宿體驗，相當的不錯
• Chris (8/5): Great location and facilities esp onsen. Rooms could do with an upgrade. - Location. Onsen was great. Breakfast good. Staff helpful. No dinner service or shuttle to slopes. Rooms could do with an upgrade, lighting in room was poor.
• Seraina (10/5): - The Onsen was great and the breakfast as well. There is a direct shuttle to the 47 resort in front of the hotel or you can also walk for around 7min to the slopes of Happo One. I would definetly stay again.
• James (10/5): Really enjoyed our stay. Will be coming back. - Great staff. Great amenities. Awesome breakfast. Great location.
• Wan Yin (8/5): A perfect skiing weekend at Hakuba - Small family run hotel. Nothing
• YUE (10/5): - loved it, great location and good service, the breakfast was really good!
• Zak (8/5): Very satisfied and will come back and recumbent to our friends. - Very good and complete. The food was of good quality and variety. The staff were very polite and accommodating. Everything was good.
• Snezana (10/5): - We had a great stay! The hotel offers only Japanese-style rooms, but they were very comfortable. The onsen was excellent, and we also really enjoyed the private onsen. The service was outstanding, and it’s a lovely family-owned hotel. The location was great, close to restaurants and shops, and very convenient for ski shuttle buses to the lifts. We hope to come back!
• HAIYAN (9/5): -
• Ian (10/5): -
• Dylan (9/5): -
• Ran (10/5): -
• yves (6/5): - An aging hotel. A bit far from the station on foot, and from the ski lifts, with no shuttle service. Walking with skis is quite long and inconvenient. Breakfast service is very basic. The bathroom décor feels straight out of the 1970s — some may like it, others less so. The only real positive point is the pleasant onsen
• Richard (7/5): -
• mario (8/5): -
• Mathurawan (10/5): -
• Clare (8/5): Cost family run hotel - The onsen My room lights were a bit dim.
• Joan (7/5): We enjoyed the stay but the bedding should be improved - Close proximity to restaurants & Hakuba 47 bus stop is just outside the hotel The tatami was placed on a 3 part folded cushion which was really uncomfortable, both ends are soft while the middle section is hard.. even my children had backache on first night .. the pillow is also hard .. one side is buckwheat filled .. What we like about the room is the balcony which allows opening of the windows , cos Japanese rooms can be stuffy from the heater .. The staff are really friendly & helpful . Breakfast is simple but good .. We had dinner one night at the Ryokan & the tempura don is delicious . Kids had shabu shabu & they like them too. Onsen is never busy , I was on my own on most nights . There is also coin operated washer/dryer
• yongdong (10/5): -
• SHOTARO (7/5): -
• jenny (7/5): -
• Shunichi (5/5): -
• Yuichi (8/5): - お部屋が広く、綺麗ながらも宿全体がアットホームな雰囲気でのんびり過ごせました！温泉も綺麗で気持ち良かったです！チェックアウト時、オーナーさんのかわいい愛犬と触れ合えてラッキーでした！
• CHEN-SHUN (8/5): -
• 高橋 (10/5): スイスアルプスの宿を彷彿させる西洋料理（スイス料理？）を堪能した家庭的なホテル！ - バスターミナルからも近く、ロケーションが良かった。前日追加でオーダーした夕食のコース料理が、とても手の込んだ 品々で素晴らしかった。９０分程度の中で、手際の良い料理の説明や飲み物・パンの確認等、落ち着いて食事が出来た。 朝のガレットも素晴らしく、さすがオーナーシェフの料理であった。温泉も、肌がすべすべになり、さすが美人の湯であった。 トイレがウオシュレットだったらが、唯一の改善事項です。
• YOKO (10/5): - 部屋が広く、浴場も広くて温泉も楽しめました。 浴場のシャワーがかなり弱かったのが残念でした。
• toyomi (7/5): - 清潔、快適
• HITOMI (7/5): コスパがいい！ - 施設はどちらかと言えば古いが、清潔でした。 朝食のガレットが家族に好評でした。 このお値段で朝食付き•大浴場あり•室内風呂あり•広い部屋はお得だったなと思います。 空調の調節は館内一括で行なっているらしく（？）、夜中冷えてしまいました。
• hiroki (10/5): - シーズンオフであったため、人が少なく快適であった。朝食が美味しく子供たちも大満足でした。
• Yasushi (6/5): - 朝食の蕎麦のガレットは美味でした。 大浴場のお湯の出が弱い。
• SHIMIZU (9/5): 快適な白馬ステイでした - 朝食のそばガレットが美味しかった！
• Jacek (10/5): Great ski trip accommodation - Staff was extremely helpful - room was very spacious - free onsen was a bonus - oh and the breakfast was really good
• Francesco (8/5): Very good -
• Antoine (9/5): Superb -
• Nicole (8/5): - This is a great location for accessing the mountains and enjoying the snow. There are both public and private onsens on site, the manager is lovely and helpful and the drying room for your winter equipment is also great. I have nothing but great memories :-)
• Natasha (9/5): Superb - The breakfast was homey, plentiful and buffet style. The dining area was also spacious and super relaxing. We stayed in the traditional japanese room and it was completely fine sleeping on the floor in futons. There was sufficient heating as well for the colder nights. The wifi connection was good to do work as well. The location was pretty good if you wanted to be close to the Happo One Bus Terminal only a few minutes walk away. Overall a pretty decent stay and good value for money. I particularly enjoyed this hotel because it was a family run hotel too and it's always nice to support the locals. The bonus was that there was an onsen as well included in your accommodation which was nice to use after a long day on the slopes. Nothing! I enjoyed everything.
• Michelle (10/5): - I had a traditional Japanese room. It was super comfortable - and the view from my window of Happo One was beautiful! It was convenient walk to restaurants and bars. The Happo One gondola was a bit of a hike - but definitely within easy walking distance is the Hakuba Happo bus station. Easy to get to other mountains via the shuttle.
• Rui (10/5): Exceptional -
• Elaine (8/5): Very good -
• carlos (10/5): - hotel was great - food was delicious and the Onsen was perfect
• Michael (7/5): Good location and clean - A bit old
• Matte (10/5): Exceptional -
• David Christian (8/5): - We had a pleasant stay at the Ougiya for two nights' skiing. It's a no-frills kind of place, which was fine for our needs. The room was a decent size, the onsen was good and the overall ambience was pleasant. It is an easy walk from the bus stop with various dining options and ski rental in the village. One thing to note is that although it's billed as 'ski-in ski-out', it isn't - you have to walk a few minutes to the nearest rental shop then take a shuttle bus from there to whichever slope you want to go to. This was not a major issue, it's just that the description on Expedia is not quite accurate. All in all, good value for an end-of-season ski trip.
• Dasheng (8/5): Very good -
• Gunther (10/5): Exceptional - I enjoyed so much the stay, the breakfast and the onsen particularly and the staff super nice! Maybe the walking from the main hall to the annex, but aside from that all good
• Colin (8/5): Good place to stay for access to Happo One, comfortable - Generally good traditional Japanese hotel. OK size rooms for Japan. 15 minutes walk to Happo One. Not too far from the bus station to access rest of the Valley. Good breakfast Not the most modern hotel, but adequate. Shower is traditional Japanese which you can only hold and has to be rated as inadequate.
• Feronika (10/5): Exceptional -
• Jason (8/5): Very good -
• Tadas (4/5): - Hotel is outdated, front staff looks tired of everything.
• Peter (8/5): Happo area stay close to resort. - Location was good for Happo area and the onsen temp was perfect. Also has an elevator so you don't need to climb stairs.
• Yamazaki (10/5): Great spot if you want to ski/Great staff, AMAZING breakfast, - The staff were friendly, accommodating to my needs and helpful. I also liked the ski/snowboard room on the first floor, very convenient. It’s sort of a walk to the gondola/lifts, however, close to the shuttle stop/convenience store. Thinking about it now, it’s probably the best spot to be in.
• Jason (9/5): Superb -
• Marlee (2/5): - We arrived to Hakuba Hotel at 3pm (the posted check-in time). However, there was no one at the front desk for 2 hours. We waited 30 minutes, then decided to leave our bags in the lobby to go out and grab some food and rent skis. When we finally got checked in, we brought our bags to our Japan style room in the hotel's annex building. It was nice at first to hear the annex was connected through an underground tunnel, however, the tunnel was filled with mold. You could see black mold in the ceiling tiles, a bucket was on the ground to catch a water leak, and the carpet tiles were all clearly pulling up due to moisture below. Our room itself seemed relatively clean, but our tatami mat bed rolls had stains all over them and our room included extra pillows, but no pillow cases. We ended up using t-shirts and towels to cover the pillows. The front desk told us that they don't provide room cleaning throughout our stay unless we request it, however, it's hard to request a room cleaning when there is never anyone at the front desk. The breakfast was not good, we found ourselves picking away at certain things that seemed good enough to eat. We were so uncomfortable in this hotel that we decided to leave early and move to a different accommodation for the last two nights. When I explained this to the front desk and requested a refund, they provided zero help. I truly do not understand how Hakuba Hotel has such good reviews, I would highly recommend not staying here.
• Chris (9/5): Superb -
• Dylan (10/5): Amazing place with high class facilities with a homey Japanese feel. - The Japanese couple that run the property were absolutely wonderful. So friendly and so helpful! The ski gear room had tons of space and our gloves were dry every morning, our tatami room was immaculate, the onsen was absolutely gorgeous (and almost always empty for a solo onsen after 10pm!), and all the little extras along the way were so appreciated. We were blown away by the breakfast buffet, it kept us snowboarding all day long. Also, when one of our bags hadn’t arrived, our wonderful host did all the work tracking it down for us (turned out it had been delivered next door). Really can’t say enough nice things about this place, we didn’t want to leave and will definitely stay again our next time in Hakuba :) That I couldn’t steal their dog. She was soooo cute!
• Nicole (9/5): Superb -
• David (10/5): Exceptional -
• Jason (10/5): - Staff can communicate in basic english, my traditional room did not disappoint, clean and well done up morning buffet. Can walk to any restaurants, grocery stores and of course the chair lift.
• Colin (7/5): Good -
• Dang (10/5): Exceptional -
• Hing (9/5): Nice place to stay and close to Happo one ski field ! - Very good location and very nice view , room arena The central air conditions was too hot and no way to adjust have to open the window and sleep Shower a bit weak

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