El Refugio Hotel Colca
Location: Valle del Colca, Chivay, Arequipa, 4145, Chivay, PE
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Scenic Views and Leisure Facilities
Take advantage of the terrace, garden, and complimentary wireless internet at El Refugio Hotel Colca. Relax in the arcade/game room, receive tour assistance, or enjoy a BBQ.
Dining and Entertainment Options
Savor meals at the restaurant or grab snacks at the cafe. Unwind with room service, a drink at the bar/lounge, or the daily full breakfast provided.
Comfortable Rooms and Convenient Amenities
Feel at ease in one of the 32 guestrooms with private balconies, rainfall showerheads, and free toiletries. Additional conveniences include a 24-hour front desk, luggage storage, and free self-parking.
Indulge in all these offerings and explore nearby attractions from El Refugio Hotel Colca.
Book your stay now for a memorable experience.
Important Information
- Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
- According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
Policies
Check-in: 01:00 PM - 10:00 PM
Check-out: 11:00 AM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Arcade/game room
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Arcade/game room
- Free breakfast
- Safe-deposit box at front desk
- Smoke-free property
- Billiards or pool table
- Tours/ticket assistance
- Snack bar/deli
- Parking (limited spaces)
- Free self parking
- Free full breakfast
Rooms Available
-
Double Room, 2 Double Beds
2 Double Beds
301-sq-foot room, balcony/patio with mountain views
Food & Drink - Room service (limited)
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Phone and wardrobe or closet; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Heating
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Rainfall showerhead
- Balcony or patio
-
Triple Room
2 Queen Beds and 1 Large Twin Bed
Features a private balcony/patio
Food & Drink - Room service (limited)
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Phone and wardrobe or closet
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Heating
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Rainfall showerhead
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
-
Family Suite
1 King Bed and 2 Twin Beds
Features a private balcony/patio
Layout - 2 bedrooms and sitting area
Food & Drink - Room service (limited) and minibar (fees may apply)
Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerhead
Practical - Phone and wardrobe or closet; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Heating
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Jetted bathtub
- Separate sitting area
- Separate bathtub and shower
- Rainfall showerhead
- Balcony or patio
-
Double Room
1 King Bed
Features a private balcony/patio
Layout - Separate sitting area
Food & Drink - Room service (limited) and minibar (fees may apply)
Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerhead
Practical - Phone and wardrobe or closet
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Heating
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Jetted bathtub
- Separate sitting area
- Separate bathtub and shower
- Rainfall showerhead
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
-
Single Room
2 Twin Beds
301-sq-foot room, balcony/patio with mountain views
Food & Drink - Room service (limited)
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Phone and wardrobe or closet; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Shower
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Heating
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Rainfall showerhead
- Balcony or patio
Guest Reviews
- Dorota (10/5): Wspaniały hotel u progu Kanionu Colca. - Świetne położenie nad rzeką Colca przy wodospadzie, w otoczeniu gór, bardzo zadbany teren hotelu, miła obsługa, baseny termalne. Zapach przy wejściu do pokoju (kanalizacja?), brak dobrego oświetlenia w pokoju.
- Gerardo (10/5): - A destacar el Restaurante del Hotel. Realmente espectacular!!
- Zahava lilian (9/5): - המלון במקום יפהפה מוקף נחלים. מבני המלון מקסימים. מאוד יפה. הבריכה המינרלית קסומה.
להפתעתנו ארוחת הערב היית ממש טובה הנגישות מאוד בעייתית. כשירדנו למלון לא הייתה מספיק עזרה.
בנוסף כדאי להזהר ולא לבקש ארוחת בוקר ארוזה.
הביאו לנו לחמניות ועוגה מיום אתמול מאוד יבשים ובלתי אכילים.
- Plazolles (8/5): - La localización es hermosa, al lado del río La comida, no estuvo buena
- Erika (7/5): Tiempo para mi - Las aguas termales me encantaron , tienen una poza grande lo mejor y que esta cerca al río El hotel se veía triste , falta colores más vivos , yo creo que no saben aprovechar las cosas buenas que tiene como la cercanía al río, como las aguas termales . Se veía triste .
- Aurelien (8/5): Confortable et bien équipé mais isolé - Chambre confortable et bien équipée
Le cadre est agréable et la cheminée dans l’espace commun est sympa
Le fait de pouvoir se baigner Un peu isolé, on doit passer par la réception pour tout taxi
Eau pas très chaude dans les thermes
Réception pas très chaleureuse
- Marina (9/5): -
- Fons (8/5): - Mooie ligging van het hotel . Eenvoudig maar fij thermaalbad Steile toegangsweg , geen ijskast op de kamer. Afhankelijk vd kamer veel traplopen
- Maria Jesus (10/5): Una estancia en el Valle Sagrado espectacular - La ubicación es excelente, en el Valle Sagrado, rodeado de montañas. Muy tranquilo y con una decoración y jardines Inca muy bonitos. El restaurante es estupendo.Muy recomendable. Y la atención de Alejandra fue espectacular.
Pasamos sólo 1 noche pero nos hubiera gustado quedarnos más tiempo, ya que es un hotel que merece mucho la pena para descansar y disfrutar del entorno.
- ana (10/5): Relax total de camino a Colca - Un hotel precioso en un entorno increible. Hemos disfrutado mucho del spa. Una experiencia supee relajante
- Willem (8/5): Beautiful location but it needs the finishing touches! - Very Nice location with beautiful gardens and hot springs. Staff is very friendly and has helped us very good with a transfer back to Arequipa. After breakfast there is no place where you can order a drink or a Coffee. The hotel is frequented a lot with tourgroups. No extra towels to use the pools. Bathrooms are with shower curtains ( outdated and broken ).
- Laura (10/5): Hors du temps je recommande - Endroit incroyable
Beauté du jardin
Personnel au top
Nourriture très bonne
Sources chaudes Emplacement difficile à trouver en arrivant en voiture dans le noir un peu compliqué de contacter l’établissement pour plus d’infos
- DENIS (10/5): -
- Begona (10/5): El lujo es su personal y su maravilloso enclave . - Sin duda el personal ,sobre todo el Sr Eddy ,me admira su profesionalidad ,saber estar y su gran amabilidad .Las señoritas de la recepcion igualmente muy cercanas y dispuestas a ayudar .Lamento no saber sus nombres .Por otra parte el enclave es unico y excepcional ,un autentico lujo en todos los aspectos ,la piscina cubierta merece especial mencion . Se echa en falta una Kettle en la habitacion ,la luz de la terraza permanece encendida y no hay forma de apagarla .
- Alba Luz (9/5): -
- Semi87 (9/5): - La ubicación, las vistas, las instalaciones son geniales. El sonido del río y poder ver el paisaje desde la terraza es genial. Además poder usar las piscinas de aguas termales al lado de río es una experiencia fantástica. Todo bien.
- milagros (10/5): -
- Carmen (10/5): -
- Leslie (7/5): -
- Evelio (10/5): Volvería sin dudarlo - El enclave del lugar
La gran atención del servicio, haciendo una mención especial de Daniel y Rosi, encantadores. Nada. Todo fue perfecto
- juan carlos (9/5): -
- Elias (8/5): Relajante - Me gustó que el hotel esté situado a orillas del río Colca rodeado de montañas con una naturaleza y vistas hermosas,además cuenta con piscina temperada No tiene Wifi en los cuartos
- Jure (10/5): Maravilloso - La amabilidad del personal, la preparación de la comida, La piscina de agua termal, las vistas, el camino. Podría mejorar el estacionamiento. (Algo para cubrir los autos de las deposiciones de las aves).
- Antonella (8/5): Hermoso lugar - El hotel es súper lindo. Pero le hace falta atención a algunos detalles. Cómo colgadores o percheros en las habitaciones. No había donde poner las toallas o ropa de baño. Podrían poner lámparas en lugar de focos. La falta de percheros. Pero en general fue una muy linda experiencia, el desayuno era un poco pobre. Pero imagino que fue por ser temporada baja y tener pocos huéspedes
- Clauida (9/5): -
- Caroll (5/5): Regular - Las aguas termales No había tv ni WiFi en las habitaciones. El menú era bastante limitado. Después de las 8 dela noche decían que no tenian personal disponible para atender requerimientos de las habitaciones.
- Laura (7/5): - Le lieu est sympa
Les eaux thermales sont agréables mais pas accessibles quand on le souhaite, il faut réserver un bassin bien précis. Nous avons trouvé le rapport qualité prix un peu excessif
- giuliana yesenia (10/5): Desconecion de lo urbano - El aspecto rústico pero elegante combinado con la naturaleza y la paz que inspira, es muy relajante y te hace olvidar cualquier complicación El estacionamiento está muy lejos de recepción y de las habitaciones, tomando en cuenta el soroche y el frío, es difícil llegar, además las personas adultas mayores y niños pequeños la pasan peor
- David (9/5): - Nous avons bcp aimé l’expérience des termes. Personnel adorable.
- Victor Fernando (6/5): Sin comentarios - Cerca al Río , el acceso Para báñese en las aguas temperadas 1 hora ? Eso mato todo .
- Julie (9/5): - L'endroit est magnifique et la nourriture est succulente. Paisible et vue à couper le souffle avec des bains thermaux. Que demandez de mieux ! Rien
- geraldine (10/5): - Merci pour cette incroyable expérience
- Andrea Terezinha (9/5): - Atenção dos funcionários, boa gastronomia Do longo caminho entre o estacionamento até a recepção e a distância do quarto, que pela altitude e quantidade de subida/ descida dificultam o percurso
- Marina (10/5): - The view, atmosphere, hot springs were all amazing, really enjoyed No wifi in the rooms , only at reception
- Simon (10/5): -
- Fredy Roy (8/5): me encantó - El silencio, el paisaje, la atención de los trabajadores, el menú La cama un poco dura,
falta pankekes para el desayuno de los peques
- Javiera (9/5): Wonderful place! - The place is lovely and the staff very kind and helpful. A lot of stairs, so if you have altitude sickness you need to take it very easy.
- carraso (9/5): - Hermoso lugar La comida y el personal
- Lucinda (10/5): - El lugar es muy bonito y tranquilo. Hay variedad de actividades.
- Leonel (9/5): - El lugar donde está enclavado junto a un arroyo y una pared de roca a un lado es fantástico.
La piscina termal cerrada, super relajante luego de un día agitado como habíamos tenido. La llegada al hotel en si luego de bajar de la movilidad como le llaman los Peruanos, se nos hizo algo dificultosa.
Por nuestra edad y sumado el cansancio.
- Amparo (8/5): Tranquilidad - La naturaleza y tranquilidad Habían bichos dentro de la habitación
- yishai (10/5): Enjoyed it very much. Hope to come back - Everything was great, including the hot springs, food, landscape, and very cheap.... Wonderful experience
- Andrea (10/5): A dream place - Incredible place All amazing
- Ana (8/5): Lindo paisaje y tranquilidad - La ubicación al lado del río. No hay espacios para sentarse cómodo a disfrutar del paisaje. Faltan espacios comunes para compartir. El personal del restaurante no es predispuesto a ayudar.
- Evita (10/5): Comfort - Tranquilidad y el paisaje
- Tatyana (10/5): -
- Mijail (10/5): - La atención y amabilidad del personal.
- stephania (2/5): -
- Raphaël (9/5): Magnifique - L'hôtel est très beau et bien situé, à quelques min en voiture du Centre de Chivay.
La vue depuis les bains est magnifique. On y apprécie le calme. Pas de wifi dans les chambres.
- Mariana (10/5): Impresionados - Una ubicación perfecta, con un paisaje impresionante. La atención buenísima.
- Diaz Butiler (10/5): Hermoso - El paisaje hermoso Cómodo, acogedor,
- Kai (9/5): -
- Christophe (9/5): Sejour perou - Emplace bassins d eau chaude Petit dejeuner moyen
- Carlos (10/5): Lindo lugar - Lugar bonito y tranquilo Caminar
- Eduar (10/5): -
- jose luiz (9/5): Um lugar para apreciar - O hotel fica um pouco afastado do centro de Chivay e dentro de um vale muito bonito . Tem excelentes piscinas quentes e opções de piscinas com agua fria .
O Lugar é muito bonito ,.O vale onde está o hotel é muito agradável e inspirador para uma boa estadia .
o café da manha é simples -Buffet , porém atende ao proposito . Os quartos são bons e espaçosos .
A equipe de atendimento é muito atenciosa e nós ajudou no translado para nós juntar a equipe do passeio contratado para o Vale do Colca . O banheiro poderia melhorar muito com uma pequena reforma . Não percebemos um serviço de atendimento nas piscinas . como também não percebemos opções de passeio na região oferecida pelo hotel .
- Andres (10/5): -
- Janina (7/5): Tolle Lage, Erfahrung insgesamt eher durchschnittlich - Wunderschöne Lage, die Aussicht vom Zimmer war wirklich sehr sehr schön. Die Zimmer hatten auch alle, was man braucht. Die Hotsprings waren toll. Es hat damit angefangen, dass wir im Colca Tal natürlich auch eine Tour buchen wollten. Leider bietet das Hotel keinerlei Angebote an. Dadurch mussten wir uns selbst darum kümmern und haben leider sehr schlechte Erfahrungen gemacht. Die Hotsprings darf man leider nur einmal am Tag für eine Stunde buchen. Das kann ich gut verstehen wenn das Hotel belegt wäre. Trotz dass es sehr leer war und niemand in den Pools war, mussten wir auf unseren Zeitslot warten. Das Restaurant Personal war das freundlichste. Das Essen selbst kam uns leider nicht so gut. Nachdem wir etwas krank wurden wurde leider auch nicht mehr gefragt beim Check out ob es nun besser gehen würde. Insgesamt nicht unser Lieblingshotel.
- Christoph (9/5): Very nice accommodation by the river - Very nice accommodation by the river, very friendly staff. -
- Enrique (9/5): - El hotel está en un enclave precioso, en la orilla del río Colca, a unos kilómetros de Chivay. Tiene mucho encanto y un sabor hogareño. Las habitaciones estaban bien y eran amplias. Las camas, cómodas. La comida del restaurante y el desayuno estaban mal.
Tiene varias piscinas de agua natural, otras termas de agua caliente al exterior con vistas al río, y una terma interior. Buen sitio para relajarse y disfrutar de la tranquilidad y la naturaleza.
- Ron (10/5): A nice hotel inn a pretty location. The altitude is quite high, so visitors need to be prepared! - The breakfast was very good. We were quite sick after travelling to almost 5,000 metres altitude from Arequipa, the Dr was called out and he was very helpful. A lovely secluded location in nice countryside. Very good food and then staff were most helpful.
- Kuszakiewicz (10/5): - Bardzo piękne i dzikie miejsce. Jeśli masz walizki, pomogą wnieść do hotelu bo droga jest dość trudna. Jeśli nie wiesz jak znosisz zmiany wysokości, kup tlen w spray, pomoże Ci wchodzić po schodach;)
Śniadanie pyszny bufet! Restauracja na kolację z romantycznym kominkiem
W nocy zimno ale są grzejniki i duzi kocy.
Bardzo bardzo polecamy!
- Sunil (9/5): - Friendly staff, Nice picturesque location. Hot springs are great.
- Michelle (6/5): - The outdoor thermal baths are wonderful and we enjoyed it next to the river. Peru has the best food ever, but the restaurant has the worst food we ate in our 6 months in Peru. Bland, tasteless, overpriced and very little ambiance in the restaurant.
Furthermore, the table tennis table that is advertised in broken, and the pool table is lobsided so you can't play a proper game. In other words, there is nothing to do at the hotel without the thermal baths.
The hotel relies on its location and neglects almost everything else. Quite disappointing.
- sabrine (10/5): Top!! - Alles tot in de puntjes verzorgd. Nette, schone kamers. Restaurant met goed eten. En iedereen is even vriendelijk. Mooie plek, heerlijk rustig, fijne hotspring. Ik had zelf een dag goed last van hoogteziekte en iedereen stond gelijk voor me klaar te helpen echt een dikke 10! X
- Lorenzo (10/5): Ottimo hotel immerso nella natura - Hotel bellissimo, immerso nella natura. Non è un hotel di lusso, ma è comunque ben curato e ha tutto ciò che serve per un soggiorno tranquillo e rilassante. Bellissime le vasche di acque termali sia all’aperto che al chiuso.
- Grzegorz (10/5): Po prostu bosku. - Hot springs
- danielle (9/5): Fenomenal! - Da decoração do hotel, da vista do quanto, das termas de água quente do hotel, do café da manhã maravilhoso! De vazar água do boxe pro banheiro e do cheiro de esgoto que sobe pelo ralo do banheiro.
- elena (8/5): -
- Jimmy (9/5): - El lugar tiene unos ambientes y un paisaje muy acogedor
- David (9/5): -
- Andrea (9/5): - Male concierge greeting us was lovely. And very informative. The sound of the river flowing around the property was amazing. The free use of the hot springs whilst being able to gaze out at the mountains. Lovely place. Nothing. But you wouldn’t mind have to get a taxi to food if
You didn’t want to eat here. It is close to Chivay but would take an hour to drive out to scenic hikes/mirador Condor etc.
- Mirko (9/5): piscine termali in luogo incantevole - hotel posizionato in luogo incantevole, sul fiume in mezzo alla natura (strada un po’ dissestata ma fattibile per i pulmini dei vari tour). Stanza ampia, pulita e confortevole, ottime le piscine termali aperte sino alle 22. Colazione nella media essendo la struttura isolata e ripartendo per il tour molto presto la mattina, come molti ci siamo fermati nel ristorante per la cena. Nulla di memorabile
- Manuel (9/5): Fenomenal - Contacto con la Naturaleza Ingreso al lugar, via descuidada
- Andrea (10/5): Relaxing stay in the wild in the Colca Canyon - Wonderful place in the wild. Really enjoyed the hot springs, even though they were not super hot. The dinner we had at the restaurant was very good! Staff was kind and welcoming As mentioned, hot springs were not that hot and they felt cold after sunset
- Elena (9/5): -
- Celine (9/5): - Sources eaux chaudes
- Lata (10/5): Wonderful views and lovely property - Excellent views and great facilities Access from the main road is difficult. Would be good to have a shuttle to the main road for those who want to walk to Chivay.
- Micael (8/5): Beautiful place to enjoy nature and hotsprings - The property is located in a stoning river, the place it’s completely beautiful and natural, this is for sure the best fact about the hotel.
The staff were nice, they helped us carry the luggage to our room which was actually far from the reception.
The hotsprings are natural and mineral, coming from the mountain. The breakfast was a decent buffet with a variety of options.
Great other thing is that is quit, Peru can be noisy as people wake up early, but in this hotel you can sleep until a normal time (8am instead of 5 am) The first thing we definitely didn’t like was the beds and pillows, they were hard and not the nicest, for the price of the hotel we were expecting better, the rooms are nice and spacious, while the place was clean, it did felt a bit dusty.
The hotel only provides you with a pump of soap, no conditioner or shampoo, again for a hotel of their status this is a must.
Finally the hot springs are not very hot, they did warm us it was “ideal temperature” 38 degrees, but if you come from Europe or North America you usually expect hotsprings way hotter than this, I still think that there might be a natural factor in terms of the temperature of the water so I mean it’s what you get for having an actual natural hot spring.
- Anita (10/5): Exceptional - I wish I could have stayed longer! The place has such great energy. A phenomenal spot, I highly recommend it. I can't wait to come back. Beautiful, cozy and fun. A real gem.
- Dénes (9/5): Superb -
- Nicole (8/5): Beautiful location for a special stay in Colca Canyon region - Beautiful property with hot pools - stunning location and close to the most beautiful places to visit around the Colca Canyon.
Basic but comfortable rooms, good restaurant, overall very happy. Nothing
- Joel (10/5): Exceptional -
- Julien (10/5): Exceptional -
- Hope (9/5): We had a great stay here - the location and scenery next to the Colca River are beautiful, as the on site thermal pools - Beautiful scenery and location on the shores of the Colca River, as well as on site thermal pools N/a
- Sue (9/5): A hidden oasis - The property is like a hidden oasis. Right by a river, it’s peaceful and relaxing. The hot pools are lovely and the room was comfortable and quiet.
The staff are warm and helpful - a big shout out to Abad on reception and Entulio in the restaurant who made our stay really enjoyable.
- Mariella (3/5): Good location but very bad accommodations. They need to go through a very deep sanitation control - The location The beds. I was beaten by insects. The bed was plagued by them. I am still recovering from the bites and rushes
- Juan (10/5): Exceptional -
- Mo (10/5): Exceptional -
- Patrice (3/5): Bad choice incredibly unhelpful personnel - Location, view Unhelpful personnel : note willing to make any effort to help (refusal to give food (excepté old bread and overdated a full butter) when we arrivés a round 9.15 p. m (with a warning message) whereas the corridor to the kitchen was full of food. Refuse to give any map for local walk neuther précise information.
Poor breakfast for the prices, poorly équipé bathroom for the price
- Masha (9/5): Superb -
- Jenny (9/5): Superb -
- Sofia (9/5): Great location, beautiful views. Comfortable room. - Location is stunning. It is by the river, nice and quiet.
Beautiful views.
Room was big and comfortable.
The beds were great.
The dinner at the hotel's restaurant and the service was really nice.
The thermal water pool was great. Hotel receptionists were not that helpful.
The breakfast was a buffet but there was a staff lady checking what you put in your plate.
The toilet could have been better cleaned.
Taxi drivers charge 20 soles to take you to the hotel from Chivay (10min ride). Taxis are quite expensive in Chivay as there is not Uber and they charge you what they want.
- Bairavi (9/5): Beautiful serene setting with thermal baths - Fantastic location overlong river, waterfall and mountain. Lovely thermal baths! Staff especially those who carried our baggage were very sweet. Beds were so comfortable. Nice large room. A bit worn flooring but the cottage charm and views more than make up for it. Food options. You’re away from main town so you need to eat most meals at property. Being vegan/vegetarian our options in buffet for dinner was very minimal and the staff didn’t give us right pricing. Front desk staff can be a little more helpful. Breakfast options were very few too for vegan/vegetarian
- Dave (9/5): Superb - Beautiful setting and well appointed facilities. Good breakfast and amazing dinner menu. thermal pools were nice but not hot, just warm.
- Tali (8/5): Very good - Beutiful place.
Beutiful hotel.
Nice and helpful staff. The outside hot springs were not hot!
On ocasions there was no hot water in the shower in the room.
We were in July, it was very cold outside but also inside, in the restaurant it didn't get realy warm.
- Ivo (9/5): Superb -
- John (6/5): Mixed - Very peaceful and scenic location. Nice gardens. Staff in the restaurant we're friendly and helpful. We seemed to get the worst room. As far away as possible and the toilet or cistern leaked onto the bathroom floor.
Staff at reception were a bit indifferent.
Cold food in the restaurant... we had to send it back to get it heated.
- Eugene (7/5): Nice setting, nice hotel. The lack of self catering options frustrating when restaurant so average - Hot spring pool and river setting. Nice vibe Restaurant over priced with few options. It costs a bit to get into town to do anything which we found restrictive.
- Kamla (10/5): - Beautiful setting. Peaceful. Relaxing.
Photos