Hotel Palma Royale

Location: Calle 3ra, Bocas Town, Bocas del Toro, Panama, Bocas del Toro, PA

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free breakfast
• Boat tours nearby
• Health or beauty spa nearby
• Free WiFi
• 24-hour front desk
• Luggage storage
• Designated smoking area
• Elevator
• Snorkeling nearby
• Surfing/bodyboarding nearby
• Bicycle rentals nearby
• Hiking/biking trails nearby
• Kayaking nearby
• Sailing nearby
• Scooter/moped rentals nearby
• Free breakfast
• Multilingual staff
• Mountain biking nearby
• Use of nearby fitness center (discount)
• Ecotours nearby
• Tours/ticket assistance
• Free self parking
• Airport transportation - pickup (surcharge)
• Beach shuttle (surcharge)
• Beach towels
• Boat tours nearby
• Free cooked-to-order breakfast
• Water dispenser
• Motor boating nearby
• Fishing nearby
• Casino nearby
• Health or beauty spa nearby
• Marina nearby
• Swimming nearby
• Surf lessons - nearby
• Well-lit path to entrance
• Stair-free path to entrance

Rooms Available

• Luxury Suite, 1 King Bed, Sea View

  1 King Bed

  450-sq-foot soundproofed room, balcony with ocean views

  
  

  Layout - Bedroom, living room, and dining area

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and coffee/tea maker

  Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Desk
  • Private bathroom
  • Kitchen
  • Wardrobe or closet
  • Stovetop
  • Dining table
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • Premium bedding
  • Separate sitting area
  • In-room massage available
  • Separate dining area
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Rainfall showerhead
  • Free cribs/infant beds
  • Separate bedroom
  • Bedsheets provided
  • Window screens
  • Laptop-friendly workspace
  • Freezer
  • Low-height counters/sink

• Luxury Suite, 1 Bedroom, Sea View

  1 Queen Bed

  538-sq-foot soundproofed room, balcony with ocean views

  
  

  Layout - Bedroom, living room, and dining area

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and coffee/tea maker

  Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, and bed sheets

  Bathroom - Private bathroom, free toiletries, towels, and a hair dryer (on request)

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Desk
  • Private bathroom
  • Kitchen
  • Wardrobe or closet
  • Stovetop
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • Premium bedding
  • Separate sitting area
  • In-room massage available
  • Separate dining area
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided
  • Window screens
  • Laptop-friendly workspace
  • Freezer
  • Low-height counters/sink

• Deluxe 2 Queen

  2 Queen Beds

  500-sq-foot soundproofed room, balcony with partial ocean views

  
  

  Layout - Bedroom, living room, and sitting area

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and freezer

  Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Refrigerator
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • Premium bedding
  • Separate sitting area
  • In-room massage available
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Rainfall showerhead
  • Free cribs/infant beds
  • Separate bedroom
  • Bedsheets provided
  • Window screens
  • Laptop-friendly workspace
  • Freezer
  • Low-height counters/sink

• Economy Room

  1 Queen Bed

  250-sq-foot soundproofed room, patio with garden views

  
  

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and freezer

  Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Refrigerator
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • Premium bedding
  • In-room massage available
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Rainfall showerhead
  • Room and bed type depend on availability check-in
  • Free cribs/infant beds
  • Bedsheets provided
  • Window screens
  • Laptop-friendly workspace
  • Freezer
  • Low-height counters/sink

• Penthouse Suite

  2 Queen Beds

  1194-sq-foot soundproofed room, balcony with ocean views

  
  

  Layout - Bedroom, dining area, and sitting area

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and coffee/tea maker

  Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, and bed sheets

  Bathroom - 2 bathrooms, jetted bathtub, and rainfall showerhead

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Desk
  • Private bathroom
  • Kitchen
  • Wardrobe or closet
  • Stovetop
  • Dining table
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Jetted bathtub
  • Ceiling fan
  • Premium bedding
  • Separate sitting area
  • In-room massage available
  • Separate dining area
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Rainfall showerhead
  • Free cribs/infant beds
  • Separate bedroom
  • Bedsheets provided
  • Window screens
  • Laptop-friendly workspace
  • Freezer
  • Low-height counters/sink

• Standard Room

  1 Queen Bed

  350-sq-foot soundproofed room, patio with garden views

  
  

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and freezer

  Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Low-height counters and sink

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Refrigerator
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • Premium bedding
  • In-room massage available
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided
  • Window screens
  • Laptop-friendly workspace
  • Freezer
  • Low-height counters/sink

Guest Reviews

• Janec (10/5): - This was a lovely hotel, we are glad we stayed here. The hotel is based towards to south part of Bocas town, within 10 mins walk of the main area where all the restaurants and bars start, along with the public water taxi pier. Staff are super friendly and helpful, and made our stay an excellent experience. Highly recommend. 10/10.
• Helen (10/5): - Super spacious, quiet, clean and cool apartment. Truly an oasis from the heat and bustle of town. Loved having filtered water available + great AC. Reception staff was professional, friendly and kind. Highly recommend!
• Donald (10/5): - Excellent
• Donald (10/5): - Amazing stay..
• Stephen (10/5): - Super friendly staff!!
• chris (10/5): - Great place that is clean and down the street from most of the nightlife. I enjoyed the AC and cable and mini fridge.
• Tahanie (10/5): - This hotel was amazing and truly a gem in the area. It’s a little further from the main area but I enjoyed that aspect and there’s a dock right across to catch a water taxi. Very convenient. The front desk staff was so attentive and nice. Suli was especially kind to us! I would definitely stay here again!
• Jubril (10/5): - I’ve been coming for 14 years and I love the place great quality and great team.
• Suzanne (10/5): - We had a terrific time!
• Madeleine (10/5): Lovely hotel - Lovely penthouse and very clean. Great view from the balcony
• Courtney (10/5): Palms Royale - My family and I really enjoyed our stay at the Palma Royale. We found the suite very spacious and great for all of our needs. We especially enjoyed the wrap around porch where we were able to take in amazing views of the water. The front desk staff were all accommodating and happy to help us with anything we needed. I would highly recommend this hotel!
• Christie (10/5): - Un hermoso y comodo lugar para disfrutar en familia.
• Karen (8/5): - Beautiful and spacious roo with kitchen. Well stocked. We loved it. The restaurant was not functioning , but they arranged free breakfast about a block up the road. Sasha and Zabay at the front desk were excellent.
• Gillian (10/5): - Will definitely stay here again
• Todd (10/5): - Our accomodations were very comfortable. The cleaning staff were extremely efficient. And the desk staff, they were so kind and helpfull that we wanted to stay a lot longer.
• James (10/5): - The Palma Royale is across the street from the ferry and within a five minute walk to everything Bocas has to offer. The staff is fantastic and the room was comfortable and very clean. The entire town is noisy during the day and some of the town is noisy at night. Palma Royale is quiet and comfortable when the sun sets.
• Sheri (10/5): - Loved the quick access to the dock for excursions. The staff was very friendly and accommodating. Our room had a great view of the water and dock where the ferry comes in. Patio was a nice spot to relax after a day of adventures. Room was kept clean and always felt safe. Hotel is located a bit away from the majority of activities and restaurants, but only a short walk to be in it all. Would stay here again.
• Luis (10/5): - The hotel is great, big rooms, big bathroom and comfy beds and pillows. Breakfast was great. We had issues with the internet, signal was poor but the mentioned it was because the heavy rain in the mountains. The hotel is just in front of one of the piers to take tours to other islands.
• Verified traveler (2/5): Property went missing from my room... Be aware! - Ground floor room was musty but OK. Sadly, left a mobile phone case, with some emergency cash on a table, rather than in the safe, went on a day trip and it was gone on my return... Staff said they would ask, but little interested.
• Rosmery (6/5): - The staff were friendly and nice
• Matthew (8/5): - This was a wonderful property. Great view, beautiful finishes, Nice staff. No food on site but good restaurants within walking distance. Tour guides right outside the property. All in all a lovely experience.
• Israel (10/5): - Comfy
• William (10/5): - Very open and airy room.
• Lathan (10/5): - Helpful staff, nice rooms, very close dining options!! Great time in Bocas.
• JODY (8/5): - It is a nice hotel with a good location that is reasonably priced. Staff was nice! Breakfast daily at the Buena Vista was very good. My recommendations would be improvement in the pillows. I travel weekly all over the world. These were the largest, hardest most uncomfortable pillows I have ever used. Would be an easy fix. A good night sleep is important.
• Nicholas (10/5): - Great hotel
• Mia (8/5): - The hotel was right in front of a boat dock which was so convenient for excursions, walking distance from many restaurants and bars. The staff were attentive and kind. We got sick (i believe food poisoning) and the front desk staff were kind enough to get us gatorade, medice and cleaned our bathroom. Overall, really nice stay, would recommend 👌
• Randy (10/5): Paradise in Bocas Town - Enjoyed our 4-nights in a comfortable and quiet room. Very convenient to water taxi, scuba shop, and restaurants. Very gracious and helpful staff.
• Madeline (10/5): - The staff was friendly and helpful
• Kory (10/5): - Thank you for a great stay to Juan Pablo, Kelly, Sasha, Zulay, Marlenis, and Astry. From a person with multiple chemical sensitivity, you went above and beyond to make my stay comfortable. For that I'm so grateful.
• Maribel (8/5): - Hotel Palma Royale was a good property, we stayed in the suite so we had a kitchen, which was fun as we were able to cook and entertain friends that also traveled with us. Its a cozy hotel, and has all you will need. However, there are water jugs in the hallways for guests; it ran out and we called letting know, they mentioned it wouldnt be refilled until the next day because "there wasnt many guests staying that night". The elevator is very small as well, literally only fits 1 person and their luggage or 2 people without luggage. Other than that it was a decent property and focal location.
• Yashvant (8/5): - The property is on the corner of the island, so it is less noisy, but the property is not on the water like many other hotels. Rooms were clean and maintained with AC and Water (drinking and bath). My only complain is airport pick up. I didnt know that airport pick was available, so we took self-paid taxi. However, hotel staff mentioned that only one way is provided by the hotel which didnt make sense. Overall, good experience.
• Estuardo (10/5): - I enjoy the place and the hotel. Front desk was amazing and helpful. Hotel was great woth the 3rd and 4th floor with great view of the ocean. Great restaurant around the area with walking distance. I would return to Boca del Toro and stay at the same hotel.
• Véronique (10/5): The perfect hotel in Bocas main island - I absolutely loved staying there because it is so conveniently located where the main street is in Bocas. They also help book tours which are literally in front of the hotel. I love the staff, always kind, friendly and professional. I had the most amazing time there and hope to come back soon.
• Adam (10/5): - Great place with access to restaurants and boats to go to other islands.
• Verified traveler (8/5): short break - This small hotel is located at the end of the main street so a bit away from the booming music of the many bars frequented by a very young crowd - thought it was Spring break or something as so many around. There is a water taxi station across the street. There is no restaurant in hotel and you have to walk to a restaurant a few minutes away with your breakfast voucher. There is very little in-room amenities but a small coffee machine which is not conducive to making tea and even when you pour the water through there is a lingering coffee after-taste. Water coolers are located outside of rooms to fill water jugs as drinking local tap water is not recommended. Front desk staff were very friendly and helpful in booking local tours and activities. There is not much to do on the main island Colon but definitely worth the water taxi to explore Pollo Beach and the stunning Red Frog Beach on the Isla Bastimentos; we even saw dolphins on our way. Bastimentos sky canopy zip line tour was scary for me but amazing through the rainforest and guides on hand to help. Bacos del Toro is great for relaxing after Panama City and the staff at Hotel Palma Royale try their best to make your stay comfortable.
• Eric (2/5): - Very old location and in very loud area, they make you give your key back to the front desk every time you leave the hotel.
• Clive-Anthony (10/5): - We rented two rooms including the penthouse at Hotel Palma Royale - both accommodations were excellent. All the staff were very kind and willing to help in any way to make sure we were comfortable. The rooms were always clean and this building is at a convenient location for walking, shopping, or taking a taxi. We had an excellent stay at Hotel Palma Royale.
• Clive-Anthony (10/5): - Great property, excellent support from staff and management. Very clean rooms and safe environment.
• Oren (10/5): Another time in Paradise - I travel quite frequently to Panama and Bocas Del Toro and Palma Royale is my favorite hotel in Bocas Town. Located at the end of the Main Street with a great see view and more quite and chilled atmosphere, seconds from some of the best restaurants and bars, and minutes from the beaches in Carenero Island. Comfort and luxurious rooms, fully equipped and decorated, most welcoming and helpful team. Always a pleasure to stay here. Highly recommended.
• Linda (10/5): - I like the location. It was at the quieter end of the busy street. Room was nice: big, clean, comfy bed and pillows, big bathroom, air con and ceiling fan, a little deck. The mini fridge was also great to have as there’s mini markets just a block away. Access to refilling water on each floor was great.
• Georgiy (6/5): - Location is convenient for boat tours. Staff is friendly. Area did not look that safe, but nothing happened. Internet was not working most of the time. At our last morning there was a power outage for over an hour.
• David (10/5): - All was good. Staff friendly, had investment channels on tv package. On main street so easy walk around town, fruit stand and convenience store across the street so all good.
• Richard (10/5): Very enjoyable - We enjoyed our four night stay at the hotel. The room was spacious and comfortable and we really liked having a balcony overlooking the docks. It was very useful having a kitchen. The staff were friendly and helpful. Breakfast at the Buena Vista restaurant was delicious. We felt that the location meant it was quieter than other more central hotels might be. Drinking water is provided and a laundry service offered at a very reasonable cost.
• Courtney (10/5): - The staff was excellent! I loved talking to all of them daily. The hotel was in a great location and I loved the breakfast daily at Buenavista.
• Simon (8/5): - The hotel is well kept for location. However, 2nd bedroom is actually a livingroom. Its walking distance to stores and supermarkets. Be sure to eat local accross the street at Rosti Pollos, cheap and delicious.
• Raymond (8/5): - Friendly and helpful staff. Walkable to everything. Spacious rooms.
• Margo (8/5): - The property was very nice, style of rooms, very large, and furnishings very comfortable and elegant. It was conveniently located with water taxi service across the street to visit other isles. There was a nightclub also across the streer that was fantastic, plenty of shopping and restaurant options on the same street. One disappointment was the staff, front desk and housekeeping. They took our towels, which we did not request, and then took a full day to replace them. Ridiculous. Secondly front desk staff offered a free night stay when electricity went out in the town then promptly forgot about it at check out. If something is offered to offset any inconveniences you suffer, big or small, get it in writing.
• Vincent (10/5): Hotel Palma Royale needs more stars!! - I couldn't wait to write this review! Amazing, Awesome, Delightful. The Hotel staff of ladies made my stay the absolute best. ALWAYS courteous & attentive to whatever I may have asked. The room/suite gave me a great view each morning of the bay & main street, not to mention a great patio to sit on when the rain came at night. I could listen to the vibrant sounds of water taxis hurrying through the water, or locals & other tourist conversing as they walked by below. My room was always a comfort after a day out. The bathroom was detailed & beautiful. The air conditioning really relaxed us after a good shower. But ince again it was truly the Staff that makes this place everything. Their English was great, their guidance & overall knowledge & recommendations where never wrong and their smiles are electric & affectionate. This Hotel is one if not the BEST in Bocus Town.
• Lilia (10/5): - Very nice property.
• Verified traveler (8/5): Great location, spacious rooms, & friendly staff - The staff was very friendly and responsive. The location was excellent. It was very close to the ferry and within walking distance to the shops and restaurants. The accommodations (2 queens…one in a separate bedroom and one in the main living area) were very spacious and comfortable. The laundry service was excellent. We received our laundry back ahead of the requested time. There were some things beyond the control of the staff, so the following comments are directed to the owner: The main drawback was the shower. There was no door, which allowed water to splash onto the floor, causing the floor to be a slip hazard. We were given a bath mat, which helped, but it didn’t solve the problem. The closet was spacious, but there was only one shelf, which was a drawback. I suggest adding more shelves to hold clothes and personal items. The elevator did not work consistently. Fortunately I was able to walk up and down the stairs to our room on the second floor, but we expected the elevator to work consistently, as I recently had back surgery, so it was a challenge. Having a working elevator was one of the reasons we selected this hotel. Finally, it was disconcerting to see that none of the hotel staff wore masks, which, by Panamánian law, is mandated. For the protection of both the staff and the customers, the Panamánian law should have been abided by.
• Helena (10/5): - Great staff! Wonderful people in a great location
• Verified traveler (6/5): Bocas for days - Stayed years ago and the hotel has done an adequate job of upkeep. On-site breakfast facilities not in use and Internet connectivity was spotty as other, newer hotels have been built.
• derrick (8/5): - Very comfortable and clean! I like the location and would stay there again!!
• William (8/5): Recent trip to Bocas - We live in Panama and have stayed in a number of places throughout the country, which gives us a basis for comparison. Bocas is a pretty typical Caribbean town, with decent restaurants and beach-related activities. We were there to dive. The hotel has both pluses and minuses. First the pluses. The staff were very nice and helpful. The room was spacious (more so than in many places), well-appointed, and everything worked. The bed was comfortable. Having A/C was nice, and it worked. There was hot water, not a given in Panama. There were some extra touches, like ice in the freezer, and a coffee maker with coffee beans and a grinder. It is on the end of the main part of town, near the port, so isn't in the middle of things. For us, that was nice. Breakfast was good. There were only two downsides for us. We were diving, and had to be at the dive shop at 8. The breakfast, for which we had paid, didn't start serving until 7:30. So we had to skip if we were going to dive in the morning. The second deals with its proximity the ferry dock. That is where heavy trucks unload a couple of times a day, which certainly detracts from sitting on the veranda. I might suggest skipping the ocean view in favor of getting set back off the street. The other issue is one the hotel might consider addressing. Apparently, the other side of the street is where semis like to park and diesel, sometimes for hours. Perhaps if someone talked to them, they would go somewhere else.
• Verified traveler (10/5): - The hotel is located in the town and the quality is very high. Big rooms with 1 bedroom. Beds are great. Breakfast is good and the staff is nice and friendly. Very recommended. Would stay there again.
• Gio (10/5): Good hotel - Great location. Walking distance from restaurants and tour guided boats. I would just suggest not to stay in the 1st floor because the shower does not have a wall to separate the shower area from the rest of the bathroom. Due to the wall not being there, the entire bathroom floor and toilet gets wet.
• Verified traveler (10/5): - It was so nice to enjoy a bit of luxery when traveling economicaly. We went to another island and were so dissapointed we went back for the last night
• Terry (8/5): - The view from my fourth floor balcony was great. The hotel is located only steps away from Bocas Divers, a real plus when you have to carry your scuba gear. They request that you turn in your key whenever you leave the property. Some might find this annoying, but the front desk is adjacent to the stairs and elevator so I found it quite helpful since I have a propensity to misplace keys. The staff were friendly and helpful.
• Verified traveler (10/5): - We stayed in the Penthouse Suite and the prior reviews were spot on. However, we never heard the trucks. The walls are pretty insulated. I did find it odd that we had to turn in our keys everytime we left the room so we had to take all of our valuables with us everytime but the suite was perfect and beautiful and just what we needed for all of us. Breakfast was awesome.
• Jennie (10/5): - All of the staff were very polite and helpful. I ended up upgrading my room to a upstairs room. I traveled alone to Bocas and just felt safer with a room upstairs.
• J (6/5): Spacious, view of water and ferry, no beaches. - Simple thing to replace a lightbulb over a very dark door, isn't it? Could not see to get the key in, yup phone flashlight. Please just change the bulb and I would have been happier. Plus, electric plug in bathroom didn't work, it's on the list to fix sometime down the road with the door bulb. Internet was too weak to use in room. The town had little to do. Very humid and hot weather. Taking a boat to a beach everyday was boring. All tours went to essentislly the same places and held you hostage to buy lunch on a platform in the water. Not going back.
• Mohammad (10/5): - Excellent hotel with friendly and helpful front desk attendants. Breakfast was ok, not exciting. This is expensive hotel. We chose it because Hotel has elevator
• Charisse (8/5): Convenient Location quite part of town - We stayed in a standard room on the lower level. Room had everything we needed. Mini fridge, endless supply of bottled water, coffee beans/grinder, clothes line, tv, Ac. Staff was always friendly and even dried our beach towels for us on several occasions. Included breakfast was very good. Although the patio had no view it was nice sitting outside.
• Verified traveler (4/5): Bad customer service - I paid my entire hotel reservation on the website but when I arrived they asked me to pay the other half for hotel policy, because they only charged the half, but I forgot my visa , the staff is not geared towards customer service. In the suite there are few kitchen utensils. I have gone one previous time but I will not go back
• Frank (10/5): Definitely stay here while in Bocas!!! - Great family owned hotel. Also, only hotel with an elevator!!!!!
• Verified traveler (8/5): New Adventure - Bocas del Toro is a great cultural experience. There’s great variety of activities and destinations very close.
• Kate (8/5): Good hotel close to everything in town - My friend and I stayed here three nights and enjoyed our stay. The hotel was clean and roomy. We had a nice sea view from our balcony. The hotel is within walking distance to most restaurants and things to do in town. It’s also very close to most docks so you can get around easily to the other islands. We only had two issues. 1. Our first night the air conditioning didn’t work and it was terribly hot! 2. One day we were two minutes late for breakfast and were refused any food. The breakfast ends at 11 which normally isn’t a problem but we had been out on the town the night before. We ended up going to a restaurant in town for breakfast instead but the kitchen at the hotel is open all day so I’m not sure why it couldn’t have been accommodated for a guest.
• Verified traveler (10/5): Very spacious and comfortable. - Had a kitchen which we weren't expecting. Lovely hotel. Bed comfortable, nice linens. Hot rain shower. Nice balcony Breakfast very nice.
• Verified traveler (6/5): Terrible customer service - Hotel manager was rude, lack of professionalism. Terrible customer service. Not staying in this hotel again.
• Mark (6/5): decent but slow service - Everything in Bocas is slow. No one really cares about service. So if you have limited expectations, then you enjoy the place. Don't bother eating at the hotel. Food is poor, drinks are lousy. Just go down the street.
• Verified traveler (10/5): Nice hotel. Close to everything. - Great staff!!! Sandy, Sasha, and Carmen were excellent!!! The rooms were clean and comfortable. The bed was great!!! The restroom was beautiful. The shower was perfect!!! I would definitely recommend this hotel for everyone.
• David (10/5): Fantastic hotel - Staff couldn't have been more helpful. Location great. Would definitely recommend!
• Hector (8/5): Great Value & Location - Overall it met our expectations. We had a few issues with our TV and phone, but they were promptly taken care of by the staff. Location was great... within walking distance to Isla Colon town center and about 5min away from the airport. The hotel offered complimentary breakfast which consisted of one selection from the breakfast menu, a side of fruit and juice or coffee. Portions were rather small, especially on items such as french toast and crepes. However the veggie omellette was pretty good. Complimentary water bottles in our room were a plus since tap water is no good in Bocas. All in all a pleasant experience.
• Tommy O (8/5): Ideal to restaurants and tours - Nice hotel but not on the water. There were little quarks (i.e. Messed up shower head, internet was intermittent). The breakfast was excellent. The hotel staff was very helpful.
• Verified traveler (6/5): Good location - Good location, pleasant staff and nice breakfast included. Only negative was we had a ground floor room and it was dark and damp. As I travel with the bare minimum I like to wash my clothes and swimsuits etc. Due to the lack of sunlight and it being generally dark and damp it was not possible to do the usual wash of our drifit clothes. Other than that enjoyed the stay. The breakfast was a perfect way to start the day.
• Steven (10/5): Enjoy Bocas! - I go to Bocas quite regularly and usually stay off the main island of Colon. This trip was business related and the hotel was very nnice. Good views and big rooms with kitchen. I had asked to stay beyond the normal check out for my 6 pm flight and they accomoated with a mere $20 fee.
• robert (10/5): - nice hotel in bocas town. just off the main road. easy access but quiet. nice local style rooms. nice play for a several day stay.
• Verified traveler (8/5): We would come back. - Nice, modern, nothing too fancy, clean, best shower in Panama, great location, excellent breakfast.
• catherine (8/5): Quiet cool haven in bocas town - Hotel is at the quieter, western end of bocas town. Beautifully tiled floors and bathroom. Safe and clean. Fabulous restaurant, Bocart and grocery store right next door.
• CanadianVisitor (6/5): Last Night In Bocas - Stayed 1 night at Palma Royale in Bocas Town because we wanted easy access to the airport in the am (it's about a 5-10 minute walk). We were able to check in a little early & staff was great. We stayed in a standard room. Pros: Comfortable bed Great AC 1 bottle of water provided (1 litre) Coffee beans & grinder Small fridge - definately a plus HOT water in the bathroom Cons: Room was extremely dark & dreary Bathroom was extremely dark When you turned the water on in the sink, it splashed all over the counter Shower had a constant drip & the stall floor didn't seem too clean Room safe/lock box was difficult to get to & impossible to see instructions/keypad to set it (had to get right down on the floor to try and access it) Breakfast (which was included in our room) didn't start until 7:30, but the website did say it was served from 7-11 (we had to be at the airport early for a 9 am flight), so didn't get to enjoy it
• Sven (10/5): Super hotel in a quite area of Bocas - We chosed this hotel as it was located away from the real carneval area to avoid all loud music during the nights. And it was an excellent choice. We did not hear the music at all, beside that the hotel was in super condition. Each room received a bowl (half pine apple) full of fruits as complimentary to the breakfast in the morning. The breakfast is ofcourse included in the room price. I will stay at this hotel next time as well.
• Lorena (10/5): Nice place in Bocas - Everything was good. I would suggest improving breakfast service. Once we waited for our breakfast for 45 min, and had to leave for tour without breakfast.
• Jose (4/5): Reservation was cancelled by hotel - Checking in upon arrival was a hassle, it took over an hour to figure out. The hotel staff had cancelled our reservation by accident, and did not confess to it at first. They just said we didn't have a reservation at that hotel. I even showed the front desk the confirmation email from hotels.com, and they said they did not have access to see hotels.com reservations (but they could see Booking.com, etc.). I connected to the wifi, and used wifi calling to speak to hotels.com. When I did that, the hotel said we indeed did have a reservation, but that it was cancelled. Hotels.com was able to help straighten out the situation by calling the hotel. Unfortunately, the hotel did not have rooms and had to send us to another hotel nearby with rooms that were MUCH smaller. Not a good experience for the price we paid.
• karla (8/5): Nice hotel great location - great location on the quieter end of the main bar restaurant area. many very good restaurants very close by and just a few minutes walk to a lively bar. Comfortable room, comfy bed and great rain head shower. Breakfast was ok, fresh fruit in pineapple is an nice touch

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