Holiday Inn Express & Suites Coldwater by IHG

Location: 389 North Willowbrook Road , Coldwater, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Swimming pool
• Family rooms
• Lift / Elevator
• Express check-in/check-out
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Allergy-free room
• Fruits
• Visual aids: Braille
• Fire extinguishers
• Invoice provided
• Smoke alarms
• Key card access
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Secured parking
• Bulk dispenser for toiletries

Rooms Available

• Suite, 2 Queen Beds

  2 Queen Beds

  Layout - Separate sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - 42-inch flat-screen TV with premium channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Sofa bed
  • Daily housekeeping
  • Free Local calls
  • Separate sitting area
  • High-speed internet access
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided

• Queen Suite with Two Queen Beds

  This air-conditioned suite is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 6 (6 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock

• Standard King Room

  The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

• Standard Room with Two Queen Beds

  This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock

• Standard Room

  This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock

• Standard Room

  This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock

• Standard Queen Room with Two Queen Beds - Communications and Mobility Accessible

  This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock

• King Room - Mobility Access/Hearing Accessible

  This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Hearing accessible

• Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking

  This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Hearing accessible

• Queen Suite with Two Queen Beds - Communications Accessible

  This air-conditioned suite is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 6 (6 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Hearing accessible

Guest Reviews

• shaif (10/5): -
• Julie (8/5): -
• Richard (7/5): Good enough to spend the night - Location was a good spot, close enough to food and stores. Lobby, room and bathroom were very clean. Elevators were operational. Breakfast was good, we got to eat food both mornings. Wide variety of channels on the TV, something for everyone to watch. View from our hotel was a dirt wall. We called it a ditch and the kids thought it was funny. The wallpaper under the ac unit was peeling and looked pretty gross underneath. The pullout sofa bed was not comfy, but it is a pullout couch. I’m glad I slept on it and did not have to put my kids through that. With the pool closed, if you wanted to swim you needed to go across the parking lot to another hotel. The TV was hard to navigate channels. The channel Number didn’t match the guide for some reason… No waffles or pancakes for breakfast, made the kids sad.
• Denise (8/5): -
• Lydick (8/5): - Its comfortable, the staff is great, breakfast is great The view left something to be desired, but it is what it is.
• Andrew (9/5): -
• Cathleen (10/5): Great - It’s quiet
• Rob (10/5): -
• Stephanie (7/5): Nice but needs attention to details. - Comfort and great shower head. Shower itself needs more cleans in the corners and door track. Cleaning staff were not distinguishable from guest in their clothing.
• Tamara (10/5): -
• Stump (8/5): It was nice, very clean, easy to get to. The breakfast wasn’t very good, but the rest of the stay was nice - How clean it was and easy to access everything The pool was down so we had to go next door, their was an issue with another guest and the worker into the morning decided to rant to my family about it when we were just trying to enjoy our breakfast and head on our way, also she ranted, but the pancake machine wasn’t working for like 20 mins until she finally fixed it.
• Mark (8/5): -
• Mary (7/5): Clean facility, friendly staff, great breakfast - Smells and looks clean! Staff was courteous and helpful! Breakfast was great! I had to get moved to a new room after discovering that our door would not lock/latch, made me very uncomfortable so “I requested a new room and the gentleman agreed but did not assist us at all!
• Scott (4/5): - Front desk staff excellent. Carpets in room completely filthy.
• Steven (9/5): -
• Daniel (10/5): - Nice
• Helen (6/5): - Not as clean as when we stayed a few years ago. Lots of mouse traps out in visible areas and saw mouse droppings in our room on the 2nd floor. Room smelled like urine. Also, they tried to charge my credit card for someone else’s room and luckily my bank saw it was fraudulent and declined the charge. Probably won’t be back next time we’re in the area.
• Christine (9/5): Stay was ok as it was a place to stay after visiting nearby family and are traveling out of state - I didn’t have the breakfast but my husband said it was good. This is a bad/good thing-I lost my purse after checking out of hotel and went back to every place I’d been and no one found or turned it to any business. I called the hotel after checking earlier and asked to have room checked. Later the front desk lady called saying there was a post about a purse being found and turned into police station. I was able to get purse back with all contents still in it. That handicapped rooms were not on ground level. I opted to change to a room on ground level even though it wasn’t for handicapped people. The shower while very nice the bottom of shower was slippery even for an able bodied person like me.
• Rob (10/5): - I always stay here when I am in town for the NASCAR race. I have always had such a wonderful experience! Clean rooms, friendly service, yummy breakfast, just overall an incredible experience! Thank you!
• Mark (10/5): Exceptional - Rooms were quiet and the breakfast was excellent
• Brenda (10/5): - Room was very clean and the staff were all very friendly. Location was close to numerous restaurants and there were multiple stores nearby also.
• Jacqueline (2/5): - So hot in the room, air conditioner was broken. When I tried to call front desk phone was not working, had to go down to lobby. Attendant said that she knew the air was broken in our room and couldn’t believe they put us in it in the first place. Moved rooms and it was a downgrade (instead of king bed it was two queen. Instead of walk in shower it was a step in tub shower) Will not recommend this hotel
• Aaron (10/5): - N
• Cerise (9/5): Superb -
• Natalie (10/5): - Friendly, welcoming, and attentive staff!
• corrinne (8/5): Cm - Breakfast was so so What I really disliked was 2 things. 1) employees that smoke right next to front door. I really don’t think their smoke king area should be there 2) always have to ring bell for front desk staff
• Charles (8/5): Very good -
• Anastasia (1/5): Not satisfying. - Nothing We didn’t stay checked out because the water was brown and couldn’t use it she said she didn’t know how long it was gone take for it start bad right then she said she couldn’t give us a refund because we use booking.com
• Amber (10/5): Exceptional - Everything was great. Clean. The staff was very nice. Location was perfect for antiquing. Enjoyed our stay. The lights in the room were very dim. Hard to read or anything.
• Jason (10/5): - Great.
• daryl (10/5): - It was very nice and clean. We stayed for one night and the staff checking us in was very friendly.
• Skibo (10/5): Clean new hotel & delicious fresh kings breakfast! - Extremely clean & beautiful hotel, Everything looked new. Beautiful place!
• Glenda (10/5): - The address took us to a corn field. We kept driving to turn around in a strip mall and the hotel was across from the strip mall. Located behind Hampton Inn. Sign for Holiday Inn is very hidden.
• Cindy (8/5): - My best friend feel getting out of her rental car, the workers seen this and no one offered help as she was getting herself up, b they just stood and continued smoking their cigarettes
• William (10/5): Exceptional -
• Kevin (10/5): - My only issue was there was only the see thru shade the privacy shade was missing on the window.
• Larry (8/5): Very good - The staff is very nice. Tha room was clean and towels stocked. The heat would not shut down, and the fridge was not cold.
• Elizabeth (10/5): Pleasant experience, also liked breakfast there - Very clean and close to I- 69 highway No problems
• Arthur (10/5): - Staff is great and breakfast was good. We will stay again.?
• Maria (6/5): Pleasant -
• Jason (10/5): Exceptional -
• David (10/5): - Newer building.
• Angie (7/5): Good - It wasn’t what we were told, no omelettes, no fruit, no bacon Manager is prejudice, I called around 11:30 am to see if room would be ready by 3 she said we had a full house day prior ( that wasn’t answering my question) so I asked again should we be there by three and she sarcastically said yes it would be ready at three. We got there at 3:20. It was not ready. She ( manager) was in the back sitting and talking with one of the cleaning staff. The guy at the counter was very nice he came back w/manager she say anything (didn’t even acknowledge us) NO apologies the guy turned around and said it’s to be cleaned now to go now “ I said so do we need to come back” he said yes in about 25 minutes. We came back. It was ready. Got to the room. It was hair in the tub /shower Knob is stuck in up position on when water is turned on can wet you up, also gym was out of order
• William (8/5): - Staff were attentive and the Lady in charge of Breakfast was especially attentive to the needs of all the guests.
• Alisha (10/5): - Every staff member I encountered was friendly and extremely helpful!
• Alva (9/5): Superb -
• Robert (9/5): Superb -
• Maribeth (10/5): - It was great
• Lawrence (9/5): alarm went off at 330 am and took 30 hours to turn off. no remedy made - great staff clean rooms ear-ringing alarm went off at 330 am and took 30 hours to turn off. no remedy made
• Brenda (8/5): - .
• mfI187TO (2/5): Customer dissatisfaction - We been members of the IHG rewards program for years and have stayed at this particular Holliday Inn Express in Coldwater Michigan many times before. However, the passes 3 stays the pool was out of service there wasn’t anything on the website that stated that information. Having two kids that’s something they looked forward too and we’re disappointed when told the pool was out of service. When we contact the Holliday in today to possibly Book a stay and speak to the current manager we were denied communication with the manager, and was told that she would be meetings all day. Therefore, we decided to go with a competitor, even though we’ve been Holiday Inn express customers for many years, the receptions V was rude and very disrespectful she lacked willingness to help or even l listen to my concern. I would not recommend anyone or will ever stay at this location going forward because of her disrespectful manner.
• Anna (10/5): - Centrally located, quiet, nice area.
• Beth (10/5): Great stay - Clean, friendly staff, good breat
• Daniel (6/5): Pleasant -
• E2293AFjeanneb (6/5): Housekeeping and maintenance lacking - Hotel maintenance and housekeeping needs attention. The air conditioning didn’t work in the first room. Front desk attendant tried fixing it and told us to wait a few minutes to see if it would correct itself. He said it wasn’t working earlier in the day so not sure why he thought it would fix itself. Moved to another room. The bathroom light was out in the 2nd room and there wasn’t a hair dryer. Housekeeping should vacuum regularly. These minor things should be checked before guest check in.
• Brenda (9/5): Superb -
• Jeffrey (10/5): We enjoyed it! Ty all - Nice place. Staff very nice and helpful No waffles or pancakes ( machine was not working)
• Rob (10/5): - Always love staying here! Was in town for the NASCAR race and was happy to see I wasn’t the only one. Lots of tv channels! Very clean rooms, bathrooms and sheets. Definitely will be staying here for many more years whenever I’m in Coldwater!
• Kathy (10/5): Exceptional -
• Jennifer (10/5): - Staff was very friendly and wanted to help. Facilities and room clean. Bed very comfortable.
• Tony (10/5): Exceptional - Cleanliness and location with a friendly staff The coffee maker in the room didn't work
• Zachary (5/5): Expensive & Freezing Pool - Clean rooms. The pool was FREEZING! Well below 60 degrees. The room description was not accurate on both IHG and Bookings.com website (advertised as a "2 bedroom"...was not a 2 bedroom at all). The price of the room was EXTREMELY overpriced! Had to pay over $200/night...in Coldwater, MI...I can find a hotel room in a much larger city (Chicago, Milwaukee, Detroit) for cheaper.
• Trudy (9/5): Superb -
• Ulrich (10/5): Great Hotel to stay in - I like the quietness and the staff was great. MY request for early Check in was handled properly and with out an issue. The room was clean and overall an excellent stay.
• Ruthie (8/5): - Pool was very small and ice cold but everything else was great
• Eileen (10/5): Exceptional -
• marcyc463 (10/5): Very nice stay - This place was really nice. The whole place was very clean and nice. The room was very nice and clean and comfortable. The bed, comforter and pillows, very nice too! Firm but not too firm. Pillows were lovely and snuggly and room had darkening shade which was great to help get to sleep. Free breakfast was very good; scrambled eggs, home fries, sausage, sausage and gravy, pancakes, egg white veggie omelet. I was impressed. Wish I had gotten there earlier. Got there about 9:15 (15 minutes before done) Did have an opportunity to talk with the general manager who was serving. Thing most impressed with is how he complimented all the members of the team and how they made it such a great place. Love hearing this from someone who couldn't tooted his own horn. We would highly recommend this place. We were visiting family in Coldwater, MI from southwest Ohio.
• Bridget (10/5): - Awesome stay
• Joanna (10/5): Return stay. Clean, comfortable - Visiting daughter. Clean, comfortable. Friendly staff
• Marty (8/5): - Not enough fruit or healthy options at breakfast. Need more coffee stations. Came in room and gave us clean towels, but took washrags.
• Lola (8/5): We had a pleasant stay. The facilities were clean and comfortable. -
• Butcher (10/5): Exceptional -
• Michelle (3/5): Management did not immediately refund the billing error - The bed was comfortable I was double charged when checking ion
• Victoria (10/5): - Great stay
• Dianne (8/5): Very good - pool was very dirty and smelled like a sewer
• Emil (10/5): - real breakfast
• Terrie (3/5): Poor -
• Verified traveler (8/5): Best in area - It was a good stay for my daughter's college graduation not many options in the area and this is probably the best. Several items out of service but all in all it was a good stay.
• Debbie (8/5): - Everything was good but a little suggestion hair dryers with a little more power would be nice
• Ramona (8/5): Questionable cleanliness - I was in a room and after I had checked in I noticed that the bathroom shower still had someone’s old wash cloth in it and hair in the shower. I usually always carry extra cleaning supplies so I didn’t make a fuss and this is the first time it’s happened. Not sure what’s going on but the showers is where the most bacteria can hide. Makes me wonder if the sheets were changed.
• Amanda (10/5): - The front desk was very helpful and kind. Rooms clean and good location.
• Chelley (10/5): - Nice, clean & fresh. Staff was friendly. Quiet little nights rest.
• Jason (10/5): - Very clean! Comfy bed! Even granted an extra hour before checking out because of a wedding we were attending with no charge! Great stay!
• Stucky (9/5): Very comfortable - Very good. Especially enjoyed the egg white omelets. Would be nice to have alternate milk products. Ran out of juice choices in machine very quickly.
• Verified traveler (4/5): - Room didnt smell fresh. Mold in the shower and drain broken to the side. In the middle of the night a big bug crawled across the floor, possibly a cockroach?
• Jennifer (6/5): The shower door shattered as my mom touched the bar to get out. - They had sister hotel for swimming since the pool was closed. My mother was hurt and they didn’t even ask if she was ok.
• Wesley (8/5): Very good -
• StevenD579 (8/5): It's a good stop - The rooms are neat and clean. Extremely comfortable beds. Off the main roads so there was no outside noise. The shower makes you pay attention as the floor is slippery. Other than at 3pm check in...we saw no other employee downstairs. Reasonable rates and close to anything you need. We'll be back.
• Gustin (4/5): Great location and nice hotel. Staff were kind. They really need to address the mold smell. - Good location and comfortable beds The hallways smelled like mold bad. So bad, in fact my husbands allergies would act up every time we went in the halls. We both had headaches by bedtime. Bathroom floor was sticky and did not appear to have been cleaned but rather “wiped down”. The pool was closed for maintenance, which wasn’t told to us when asked about amenities and we were looking forward to swimming, breakfast was just fair.
• Talita (7/5): Good -
• Gary (10/5): Exceptional -
• Ashley (8/5): - Staff was great, breakfast was wonderful. I wasn’t impressed with the room, it wasn’t very clean. Stains on side of bed and on chair. Bathroom floor dirty. Housekeeping needs some guidance.
• Nehrig (1/5): Bad - Nothing Curtain was broken.
• Laman (5/5): Passable - Location is good. Breakfast was Ok. It's good for 1 night stay.
• Gray (10/5): Exceptional -
• Eric (4/5): - Bathroom and entrance floor was wet until it was sticky when it dried. Fire alarm went off at 2am! Asked about it at the front desk and they said it happens every time someone showers without the fan on
• Eugene (8/5): My stay was comfortable and predictable. - Location was great. Breakfast was fine. The noise from the lobby could be heard in my first floor room.
• David (6/5): Needs some maintenance !!! - Overall an OK stay. Staff was fine and bed wasn’t bad. Hotel had a bad musty smell in the hall (occasionally you could smell it in room). Shower needed some maintenance and extra cleaning. Exterior door at end of hall would not latch if it was not pulled shut.
• Stephen (8/5): - Very expensive but good night stay, always a plus when we can plug the EV in.
• Susanna (6/5): - The property was clean but there was some weird smell in the room and in the aisle

Photos