Winford Resort & Casino Manila

Location: Winford Leisure & Entertainment Complex, MJC Drive, Sta. Cruz, Manila, 1014, Manila, PH

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Full-service spa
• Fitness facilities
• Area shuttle (surcharge)
• Sustainability/community reinvestment (10% revenue or more)
• Free WiFi
• 24-hour front desk
• Terrace
• Luggage storage
• Sauna
• Casino
• Concierge service
• Steam room
• Elevator
• Fitness facilities
• ATM/banking
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Free newspapers in lobby
• Porter/bellhop
• Full-service spa
• Smoke-free property
• Tours/ticket assistance
• Wheelchair accessible parking
• Area shuttle (surcharge)
• Snack bar/deli
• Free self parking
• Airport transportation - pickup (surcharge)
• Housekeeping on request
• Banquet hall
• Living plant wall
• Wheelchair-accessible van parking
• Change of towels (on request)
• Change of bed sheets (on request)
• Showcase for local artists
• Sustainability/community reinvestment (10% revenue or more)
• Double-glazing on all windows
• Locally-sourced food on site (80% or more)
• Comprehensive food waste policy

Rooms Available

• Executive Suite

  1 King Bed

  560 sq feet

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi

  Entertainment - 55-inch TV with cable channels

  Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Premium bedding and blackout drapes/curtains

  Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead

  Practical - Safe, desk, and phone

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Accessibility - Wheelchair accessible

  Need to Know - Housekeeping on request, bed sheets not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Electric kettle
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Room service (24 hours)
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Rainfall showerhead
  • Separate bedroom
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Bed sheets not available

• Deluxe Room, 2 Double Beds

  2 Double Beds

  312 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 40-inch TV with cable channels

  Food & Drink - Electric kettle, 24-hour room service, and free bottled water

  Sleep - Premium bedding and blackout drapes/curtains

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, desk, and phone

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Accessibility - Wheelchair accessible

  Need to Know - Housekeeping on request, bed sheets not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Electric kettle
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Room service (24 hours)
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Rainfall showerhead
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Bed sheets not available

• Deluxe Room, 1 King Bed

  1 King Bed

  312-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - Cable channels

  Food & Drink - Electric kettle, 24-hour room service, and free bottled water

  Sleep - Premium bedding and blackout drapes/curtains

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, desk, and phone

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Accessibility - Wheelchair accessible

  Need to Know - Housekeeping on request, bed sheets not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Electric kettle
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Room service (24 hours)
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Rainfall showerhead
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Bed sheets not available

Guest Reviews

• neil (10/5): - it is too expensive to book a ride from the airport to the hotel through them because it costs 4 times the the prevailing rate.
• NORIEL (10/5): - Everytime I’m in the Philippines I book my stay here. Best hotel in Manila with a great price.
• Myriam (10/5): - Accessible to shopping center
• oliver (10/5): - We truly appreciate everything you have done to make our entire stay so wonderful.thank you sir Andrew and his staff. What a fantastic daily breakfast treated us very well thanks to Lester, GAb,Prince and rest of the team, housekeeping personnel keeping our room fresh and clean .our 3days stay end up staying for weeks…hotel near the mall…highly recommended. Will come back
• Agnes (8/5): - For an expensive hotel, the carpet needs to be replaced. Looks old and stained. Room slippers would have been nice
• Josephine (10/5): - Overall stay was pleasant and so are the staff.
• Andrew (10/5): - Enjoyed myself
• Norma (6/5): Disappointed - Sink was clogged poor customer service
• Charity (10/5): Nice stay - Staff was very nice and accomodating, room was very clean beds are a little on the firm side but thats just a personal preference overall a pleasant stay.
• Ron (10/5): True support - I wasn’t feel good and they send one of their personal to be with me all night at the hospital.
• Aaron (10/5): - The place was very clean and the staff and people there were also very nice.
• Maria Theresa (10/5): - Very nice staff and accommodating.
• Annaliza (10/5): - Great service!
• Mary Jean (10/5): - It was an amazing stay.I will absolutely recommend this hotel to my friends and family.Thank you Joel for taking care of my son and to the lady manager which I forgot to ask her name.To all the staff of Winford Sta.Cruz.I would definitely go back there.
• Maria I (10/5): - I love to keep coming at Windford.My family’s and I feels always the warm and friendly atmosphere. Staffs were very honest, attentive and displays an above and way beyond excellent customer service. Kudos to all staffs! security guards, parking assistance, housekeeping, concierge/bell boys. Much more very grateful and huge hooray👏👏👏 with Joel and Ms. Vangie.👏👏👏
• Maria I (10/5): - All staffs are very professional and courteous. Excellent customer services, above and beyond! Kudos to all of them especially Ms Vangie ( manager) Joel , thank you for all your assistance!
• Rose Ann (8/5): - staff are pleasant & always willing to help & give us whatever we need
• Ederlin (10/5): - the staff are friendly and courteous. breakfast buffet is good. unfortunately, elevators are always busy since you only have 2. but overall, our stay is pleasant. we will come back again. :)
• Narissa (8/5): - I like the services of the staff. Hotel has short breakfast hour, I wish hotel could extend it a little bit more. Dining is very limited inside the hotel, limited hours. I do not like the smell of cigarettes smoke at hotel lobby. Hotel environment is kind of skeptical especially at night.
• Elizabeth (10/5): - We enjoyed our stay at Windford. The staffs were very friendly…they’re all nice and pleasant.
• James (6/5): - The hotel allows unregistered guest into rooms so there are several cases were more than 10 people are in the room - mostly relatives and children making the hotel extremely noisy with outsiders. I even overheard in the elevator a guest inviting all of his drinking buddies to his room and told his friends to just call him when they arrive at the hotel so he can sneak them into his rooms. Very disappointing as this creates a very poor atmosphere.
• JAY (10/5): - The place was great to stay. But the restaurant service was terrible. We waited for like an hour to get our dinner.
• Rosanta (6/5): - The only thing that I don’t like is the lock of customer service
• Simon (10/5): Luxurious Manila hotel - The Winford is a really nice hotel, with great amenities friendly staff and nice rooms. The pool area is great, with a handy bar that serves food. My only complaint is that I was always waiting for one of the 2 elevators!
• Maria (8/5): - Proximity to transportation and shopping
• Annaliza (10/5): - Superb service all throught out!
• Irene (10/5): - The staff were all excellent. They really serve their customer with the smile. They make sure your needs are address. I needed to add another room on my second day & they accommodated it plus giving me a room with close proximity to my other room. Shout out to Colleen, she’s an angel.
• PIA (10/5): - Excellent property!
• Joycelyn (8/5): - Great location, within walking distance to plenty of restaurants and shops.
• Roselle (8/5): - Our stay could be even more perfect if they have enough elevators as their hotel is such a busy one.
• Divina (10/5): - Staff very friendly, very clean next to SM San Lazaro mall
• John (6/5): - All staff tied so hard but sometimes a little too hard making relaxation difficult in public areas
• James (8/5): - It is located access from a sm mall. The a/c was the best I have ever had
• Maria Emma (8/5): - Staff were very friendly
• charles (4/5): - Felt like l was in a prison. Metal detectors to enter the hotel, guards with machine guns around the property areas in the hotel restricted hotel eyes on everywhere you go. Happy that we only booked one night.
• Michael (6/5): overpriced hotel - It was ok but too pricey. One can get a much better facility and service elsewhere in Manila for the same price.
• Verified traveler (10/5): - Smiling faces of staff, helpful, accommodating, tried their best to have what you wanted. Kudos to Claine at the reception area & JP who assisted us with our luggages.
• Ketheswaran (10/5): - Beautiful Hotel in prime Location, Friendly Staff ..
• Verified traveler (10/5): - I like how it is convenient that the mall is just across the hotel.
• Verified traveler (10/5): - Enjoyed the location of the hotel, right across the street from SanLazaro mall and a free shuttle bus to lucky China town and markets 168 and 999
• Verified traveler (10/5): - An excellent place to stay, food good, rooms excellent, I will be back
• Maria( (10/5): - Kudos to the staffs especially Joel, Thea, Michaela. Also to the staffs if Valet services...thanks!
• ABIGAEL (6/5): So..so - Not a good place if your are planning to celebrate occasions like reunions or birthdays. Too strict about how many people are in the room, what kind of food are you going to bring, how many liquors you plan to bring to the room, only 2 adults and 2 kids are only allowed to swim even you got a Suite room. They asked my guests to leave 11pm otherwise they will charge me 1400++ per person. Sucks!
• Becky Cruz (10/5): Excellent staff at the hotel - The hotel is beautiful. The staff went above and beyond to take care of us as well as other guests that I met at the hotel. The staff were kind and responsive to our numerous requests. While this stay noted 3 days, I actually ended up staying for 2 months with my mom in her room. We stayed at the hotel to be near the hospital while my mom was getting her medical treatment. Each morning, staff would greet us by name, get our tables with our usual orders at the restaurant, check in on us to ensure we did not miss our shuttle to the hospital, as well as check to see how my mom was doing throughout her treatment. I was quite amazed how attentive the staff were; from the front desk and duty managers, shuttle drivers, bellhops, Security officers, housekeeping, to the restaurant staff, these people were hardworking, took pride in their work, and always had a smile. They conversed with us, provided suggestions on places to visit as well as tips to keep safe. Their generosity would not be forgotten. There was some incidences at the hotel but it had nothing to do with the hotel staff. There are some guests who rent rooms to host "parties" and it can get very loud throughout the day as well as night. Since my mom was there for medical reasons, getting some rest during the weekend was challenging. When I did call to complain, the front desk staff were always generous and immediately called or stopped by our next door neighbors and told them that they were being noisy and to stop.
• Jimmy (10/5): - It’s perfect, my family really had a great bonding moment. Will definitely come back!! Kudos to all the staff! Good job!
• KOK WENG (10/5): Nice hotel at reasonable price - Receiptionist and staff were all very kind and helpful.
• Verified traveler (10/5): - Employees very professional and friendly The facility is very beautiful Location is so accessible
• Verified traveler (10/5): - Very nice and friendly hotel staff. Clean and comfortable rooms. Although some rooms probably have doors linked to the next, atleast for the one I had. Not so soundproofed
• Verified traveler (8/5): - The need for access cards on elevators Also having 2K pesos cash security deposit instead of using credit card.
• Klaus (4/5): - region round the hotel was bad
• Eddie (10/5): - everything is great no words to express as hotel staffs has great smile on them keep it up.
• Verified traveler (10/5): Perfect - I love my stay. Very nice room. Good hotel facilities.
• Verified traveler (8/5): - only lady guards greet us such as good morning etc. the breakfast buffet was nothing special 4 days with the same food , the room is clean but i kept bumping on the bedframe coz its way bigger than the matress the shower room leaks and i have to ask for 2 extra bathmats,
• John (10/5): - This was my second time staying here. I love the Executive Suite. The staff is very friendly and will go out of their way to make your stay more enjoyable. It's also a plus having a large SM Mall directly across the street from the hotel, with a grocery store inside of it. I'm ztaying at the Winford everytime I visit Metro Manila.
• Catherine (6/5): - The room is beautiful very clean the only thing that is suck about the hotel is there swimming pool policy i dont think its right to tell u what supposed to wear and only 2 people are allowed to swim if u want to add more people it cost a lot which is terrible...
• Jocelyn (10/5): - All the staff are very nice. The hotel room is very nice and the the rate is great considering the free breakfast for 2.
• J.D. (10/5): - From the beginning of our stay, the staff went out of their way to make my girlfriend and I feel comfortable. They even kept the 1st floor restaurant open after hours for our party to eat dinner after our arrival. During the check-in process, we were able to upgrade to The Executive Suite. I highly recommend this room for any couple staying at The Winford. Room service was very affordable and thr food was fresh and delicious every meal. I could go on and on about my stay here. I will definitely stay here on my next visit.
• elad (10/5): - Really good
• roland (8/5): Nice Hotel - The room was very nice. They will charge extra for early check-in. Wifi is good in the room area but not so good in the lobby area.
• Verified traveler (6/5): - I brought my guitar with me but they didn’t allow it in my room. It was really disappointing. And going in and out of parking takes a lot of time because of the one at a time usage of the ramp.
• Bullet (8/5): overall is good however the rate i quite expensive - It's good and really wanted to stay again
• Verified traveler (10/5): Very nice hotel accessble to many sites in Manilao - We had a gtimedating ad PL a nnto use this hotel again
• Joan (8/5): It was ok - It was ok. Met our expectations of a 4 star hotel
• Phillip (6/5): Good Room, But POOR FOOD - While staying in Manila recently, my GF & I had occasion to stay at the Winford hotel. The room and staff were nice enough. We did find exception with the onsite restaurant. The food was BELOW STANDARD & the restaurant looked OLD. The food selection for breakfast was the EXACT SAME each day & of poor quality. Furnishings; tables, chairs and whole restaurant drastically needs an UPDATE!!!
• amigo (6/5): - Not good very disappointing. To expensive. The choices of food very limited especially during breakfast and yet expensive.
• tina (10/5): - great experience. hotel staff are very accommodating. just wished that they adxise the guests who are already unside the dining area a few minutes before they cleared the buffet table.
• Verified traveler (8/5): - Had a good stay at the hotel. Me and my partner did use the spa on the property. We did not enjoy the massage, therapist were busy talking to each other during the service. There is no privacy for couples massage. We just had to be in a room where there is other people.
• Verified traveler (2/5): Overall VERY POOR - We booked for a Executive Suite, check in- very slow; bathtub-ok, aircon- super duper not ok (heater instead of aircon, very very hot inside the room, cannot sleep and relax due to hot air-condition). . Operator-very busy, cannot accomodate call, asked them to check our cable but didnt check our cable tv. . Swimming pool- heated pool ok, but if u have guest need to pay p1476. . Very strict on how many person registered. . No perks for bday celebrant. . Breakfast-very minimal food and not a good buffet. . Request for late check-out - also not granted. . Upon Checking out- I surrender their keycard, they ask me to have a sit, while other customer on the line were accomodated and releases their security deposit upon surrender of their keycard. . In short, cannot accomodate request. . Very poor service. . We will never return to this Hotel again. . Ive been to many hotel, and every one of them are ok but this hotel is really annoying. .
• Verified traveler (10/5): Annual Visit - Hotel has great location next to the mall convenient to visit my parents in the cemetery they offer buffet breakfast included n free wi fi . Price is very reasonable but better to book online
• John (10/5): - This was my second stay here. All went well on this trip also. Nice clean room, good breakfast buffet included. Friendly and efficient staff throughout the hotel and casino. Two standout employees I would like to mention: Migs the bellman was very friendly and helpful during both our arrival and departure from the hotel He was also very courteous and professional at all times. Michael, a casino rep( not sure of his exact title)who worked the upstairs casino was also very helpful during my stay. Always friendly and courteous and went out of his way to help me on several occasions in the casino. Kudos to both these gentlemen, they are a great asset to your hotel/casino.
• Vera (10/5): nice hotel close to the mall - I had a very good experience that's why i came back for the second time.The room is clean and very affordable and the breakfast buffet was awesome plus they have daily entertainment like live bands etc. and my favourite part is the mall across the hotel.
• k (8/5): Nice place next to large mall - Newer luxury hotel. Really nice place for a good price. Nice room, a little small but just big enough for my wife and I plus our toddler. Comfy bed. My favorite thing about the room is the shower. Awesome shower. Only things I didn't like were the heavy smell of cigarette smoke coming down from the casino to the lobby & the distance from the airport is a little far, about 50-60 minutes.
• John (8/5): A great hotel accross the street from SM mall. - The room was very clean and comfortable. The shower was great and the bed was very comfortable too. The pool and bar on the 11th floor was great, and the view was really nice. The breakfast buffet has an omlette bar and a good amount of options. The proximity to the mall is very convenient, and gives you endless dining options. My wife and I stayed here with our 1 year old son, and we will definitely stay here again when we return.
• Patrick (10/5): Nice hotel but sketchy surroundings - The hotel itself was top notch with excellent service. Though the surrounding areas was scetchy and the bed was not comfortable. Think of a typical Japanese bed and you will understand what I mean by uncomfortable bed.
• Verified traveler (8/5): - Didn't try the casino but the hotel is nice. . . . .
• emely (10/5): - Nice hotel and good service.
• Butch (10/5): Near SM Mall - Nice casino hotel next to the SM Mall. This mall is a smaller one not to be confused with the SM MOA. About 45 minutes from the airport. Two restaurants in the hotel and nice pool area. Very reasonable in price for high end stay.
• Honey (8/5): We had a nice time - We arrived late but still enjoyed the room. Breakfast is good though the choices were limited. We failed to enjoy the other favilities since we have to leave very early the following day
• emely (10/5): - Excellent service.

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