Hamilton Executive Apartments

Location: 99-101 Denison Street, Hamilton, New South Wales, 2303, Hamilton, AU

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 06:30 PM

Check-out: 10:00 AM

Instructions: There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests must contact the property in advance for check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Guests will receive an SMS message with check-in instructions prior to 2 PM on the day of arrival. Guests should contact the property in advance to provide a phone number or email address.

Amenities & Facilities

• Free WiFi
• Luggage storage
• Elevator
• Smoke-free property
• Wheelchair accessible parking
• Self parking (surcharge)
• Secured parking
• Wheelchair-accessible van parking
• Change of towels (on request)
• Change of bed sheets (on request)

Rooms Available

• Deluxe Apartment, 2 Bedrooms

  1 King Bed, 2 Twin Beds and 1 Double Sofa Bed OR 2 Twin Beds, 1 King Bed and 1 Double Sofa Bed

  Features a private furnished balcony

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - Shower, a hair dryer, and towels

  Practical - Washer/dryer, iron/ironing board, and wardrobe or closet; cribs (surcharge) available on request

  Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)

  Need to Know - Weekly housekeeping, no rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Microwave
  • Dishwasher
  • Heating
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Ceiling fan
  • Espresso maker
  • Separate sitting area
  • Separate dining area
  • Free WiFi
  • Weekly housekeeping provided
  • Separate living room
  • No rollaway/extra beds
  • Bedsheets provided
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Deluxe Apartment, 1 Bedroom

  1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

  Features a private furnished balcony

  
  

  Layout - Living room, dining area, and sitting area

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - Shower, a hair dryer, and towels

  Practical - Washer/dryer, iron/ironing board, and wardrobe or closet; cribs (surcharge) available on request

  Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)

  Need to Know - Weekly housekeeping, no rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Microwave
  • Dishwasher
  • Heating
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Ceiling fan
  • Espresso maker
  • Separate sitting area
  • Separate dining area
  • Free WiFi
  • Weekly housekeeping provided
  • Separate living room
  • No rollaway/extra beds
  • Bedsheets provided
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Standard Apartment, 2 Bedrooms

  1 King Bed, 2 Twin Beds and 1 Double Sofa Bed OR 2 Twin Beds, 1 King Bed and 1 Double Sofa Bed

  1076-sq-foot soundproofed room, furnished balcony with city views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - Shower, a hair dryer, and towels

  Practical - Washer/dryer, iron/ironing board, and wardrobe or closet; cribs (surcharge) available on request

  Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)

  Need to Know - Weekly housekeeping, no rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Sofa bed
  • Ceiling fan
  • Espresso maker
  • Separate sitting area
  • Separate dining area
  • Free WiFi
  • Weekly housekeeping provided
  • Separate living room
  • No rollaway/extra beds
  • Bedsheets provided
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Standard Apartment, 1 Bedroom

  1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

  538-sq-foot soundproofed room, furnished balcony with city views

  
  

  Layout - Bedroom, living room, and dining area

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Practical - Washer/dryer, iron/ironing board, and wardrobe or closet; cribs (surcharge) available on request

  Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)

  Need to Know - Weekly housekeeping, no rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Sofa bed
  • Ceiling fan
  • Espresso maker
  • Separate sitting area
  • Separate dining area
  • Free WiFi
  • Weekly housekeeping provided
  • Separate living room
  • No rollaway/extra beds
  • Separate bedroom
  • Bedsheets provided
  • Change of towels (on request)
  • Change of bed sheets (on request)

Guest Reviews

• Elizabeth (8/5): - This property was very nice. We were comfortable. Check-in easy. Close to amenities. Everything we needed. Just one thing. Bed was comfortable, but needs updating in my view. Otherwise all was fine.
• Jeremy (10/5): - Nice, convienet location.
• Stephen (8/5): - Great location for us
• Shane (2/5): - In this instance, cant review the property itself as we couldn't stay due to the north coast weather incident occurring at the time (severe weather and flood warnings for Newcastle). Property was uncontactable for advice the day before our stay. Left multiple messages without reply? Contacted Wotif who after considerable time advised that they couldn't get a response from the property either. Very poor form.
• Rohan (10/5): - Great stay before triathalon the next day
• Krishna (8/5): - Good location clean property but parking no including in booking we need to pay extra for parking.
• Radha (8/5): - Good location :) comfortable
• Scott (8/5): Nice but with issues - Great property but I’m sick of these remote access property. There are security key pads everywhere which are very annoying and potentially a fire trap. But other than that the property was good.
• Alexander (6/5): - Property was well equipped with large living spaces. Bed was comfortable. Undesirable things such as the floors were absolutely filthy, power points that weren't secured to the wall properly and broken blinds that don't roll back up. Poor soundproofing between the floor above so got to enjoy the party upstairs nicely.
• karma (2/5): - I have already complaint about this property but only response I got was sorry. There were cockroaches in the kitchen area and cupboards. Bed sheet were not changed from previous stay and hairs everywhere. Very unhygienic and unprofessional. Never staying there even for free.
• H bin Abdul rashid (10/5): - I was requested to park my car when I got there, and I had to pay an extra $25 for parking. Not happy with that 😭
• Daniel (8/5): - The apartment was a good size, in good condition and had all we needed. The only minor negative thing was that the TV in the living room did not work but it was not worth addressing for the one night. I would definitely stay again.
• Charles (10/5): - Easy access to Newcastle and local areas.
• Joyce (8/5): - The apartment is clean
• Gary (8/5): - This is quite a modern set of apartments in a quiet (if rather run-down) area of Newcastle. The apartments are huge...very nice for spreading out! The only drawback was poor communication about entry to the apartments; the front desk never seems to be manned and on both occasions I stayed there a text with the entry codes failed to arrive, leading to multiple calls to their office to send it. Otherwise good value for money.
• Alicia (6/5): Convenient - Good location & spacious property. A little rigid with check in / check out & additional charges. No on-site reception. Clean, modern & comfortable - minor maintenance issues. Would stay again but wouldn’t rush back.
• Emma (10/5): Good spot - Clean and comfortable. Close to everything else needed. Would stay again
• Agnes (8/5): - I have given mainly 4/5 as the property and check-in and out process was very good, with only a few things to note re: small details within apartment. The location of the apartment is superb. Less than 10min drive to city centre or the beautiful beaches and short walk to eatery! The small details which dripped the rating was that the shower head fixture in wnsuitee bathroom looked to be bent out of shape/broken and my Mum hit her head on it when trying to shower so we just used the other bathroom for our stay and the other small note was that some of the cupboard doors were missing a handle. Otherwise it was fine. If you like firm matress you may be disappointed at they had really soft mattresses.
• Liz (2/5): - Check in was a joke ! There is no signage to say that the small key panel was related to the Hamilton apartments. It was on the middle of letter boxes. Once we managed to get through the front door after a phone call, there was no signage as to which floor the apartment was on just an arrow to the lift with all apartment numbers listed . If you are going to cut back by not bothering to employ any one on reception at least put up some signs .
• Verified traveler (8/5): - Property is in a good location great value however the check in process is tedious and not required it makes you feel unwelcome from the gecko to be honest. They are more concerned with the breaking of rules photo ID and credit cards than service to the petrons whom are paying to stay there.
• Margaret (6/5): - Had an issue getting the entry code for the property and the room. This took several phone calls before it was resolved hours before arrival. Location of property was good
• Peter (8/5): - Spacious and walking distance from CBD. On the edge of Hipster Central with so many bars and great eating options - Little St Kilda.
• Trevor (8/5): - We were happy with the room and parking facilities and plan to use again.
• Bernd (2/5): - Property is nice, good location, parking $20 p.n We departed a few hours after arrival as both TV's were not working, the toilet roll holder in the ensuite bathroom fell off the wall, loose floor tile in the hall way, loose powerpoint in the main bedroom, floor not clean and finger prints on tv's and glass table. Asked for a refund, was denied as they have a no refund policy, will take this to the NSW Department of Fair Trading. Spoke eventually to one of the "Managers" by the name of Tony, he said he was awere of the issues I raised however the no refund policy applies, he then hung up on me. Could be really nice but in this instance the property did not live up to expectations and the web advertised facilities were "NOT" available. "Do not stay there", customer service is non existent at this property.
• Diana (4/5): Ok hotel but not comfortable. - The property was fine; clean & tidy with most utilities you would expect from a serviced apartment. However, there were two issues that bothered me. 1. The King size bed is made up of two single mattresses rather than 1 full king mattress, it annoys me when hotels do this. The middle part of the bed was uncomfortable, so you avoid it and essentially end up sleeping in what feels like a single bed. 2. Although this place had curtains… my gosh it was soo bright. My room was facing the street and the lights were coming through. I’ve attached a picture for reference which was taken at 11:30pm.
• Rebecca (4/5): - Extremely unclean. Hair found all over the apartment, in the beds, on the carpets, the rugs and the floors. lots of food crumbs, dust and general debris just under the sofas and all around the windows. RUDE STAFF when checking in. Check-in procedure not easy if you don't have an Australian mobile number. NOT SECURE. Despite saying security is their main concern, this is simply not true! Front door to apartment block found open on multiple occasions and door from car park into apartment block also found to be left propped open on many occasions. The oven was unusable, it filled the apartment with acrid smoke when used and stunk the place out for the rest of our stay. Minimal kitchen utensils available. Tiny parking space due to most of the space being taken up by old washing machines & tumble dryers stacked up against the wall.
• Gordon (4/5): - i didnt like the fact that you had four different door codes to remember being elderly it was very hard to remember which number for which door the floors were tiles but were dirty and full of sand i had to sweep so we good walk on it with no shoes the tv did not work in the bedroom and there is no clear instructions in the room to let you know if and when the cleaners would come
• Maggie (4/5): - The glass pipe, lighter and bottle of water on the kids windowsill was disturbing. State of sofa bed sheets was disgusting. Along with the rotten food and broken stubby underneath the sofa bed. Holes in the walls, not enough towels, windows didn’t shut properly and no correspondence from HEA when emailed about these concerns. Not recommended at all!
• Mark (2/5): - The property it’s self is ok but I would not stay there again. The checkin process is via txt message and email it took 4 phone calls to get the correct access codes we ended up with 4 different codes for our stay 1 for the front door 1 for the car park 1 for the door leading from the car park to the lift and 1 for the apartment door. The bed configuration was not as requested and it took 3 phone calls to get this corrected on the last night of a 3 night stay. The washing machine leaked and flooded the floor they would not repair the leak until the following day and requested that we use our towels to mop up the water which meant we had no towels the following day for a shower.
• Alan (6/5): - Very sterile, needs a review check on the entire unit. Close to amenities though.
• Nicholas (6/5): - The apartment itself was fine, however had not been cleaned properly. The floors were filthy, there were stains on doona covers, stains on tiles in bathrooms, scuff marks everywhere, crumbs/dirt on the lounge. Would have been fine if cleaned
• James (6/5): - Very bad communication with keys and codes
• Amanda (2/5): - Nothing the apartment was so dirty the rug was filthy the sheets had dirty stains on them! Very upset as we had both our toddlers with us, even the glasses and plates provided were all dirty not even wiped off, very very un happy about this place.
• Michaela (4/5): - Property is very basic and not home. Unfortunately when we stayed there was workmen or someone else yelling in the building through the night and threatening people. Plus every toilet flush echoed through the building
• Elsa (6/5): - This property has no reception, the check in process isn't extremely seamless. Parking is available, however you have to request this when you arrive - not sure I was offered the option upon check in. You then receive a code to access the carpark - as it turns out we were issued the wrong code due to a recent issue, if it wasn't for another guest coming in we wouldn't have been able to access the carpark or the rooms. Oh and there are 2 wings to the apartments - make sure you check your room number at the ground floor to ensure you go the right way!
• Verified traveler (4/5): - Unfortunately our stay at this property was not enjoyable. I don't know whether it's something about crime in the local area, break-ins or what, but the security aspects felt pretty over the top. Every communication contained a series of warnings about everything from their use of facial recognition software to dire threats around not holding parties on the premises. On entry there is a huge bank of screens in the foyer showing the angles of their many CCTV cameras. There were at least four separate PIN codes (room, front door, external garage, internal garage) to get access to different areas of the property. Given all this security we were disappointed to find that the parking spot we'd booked and paid for ($20 per night) was not available - there seem to be owners in the building as well and the garage is full of stuff. Whilst we were there we saw multiple cars competing for the one available spot. So notwithstanding all the security we ended up parking on the street down the block and having to carry all the bags for our family to and from the apartment. The apartment itself is clean, relatively new and modern, albeit the sofa bed was busted and two of the towel rails were broken off the walls. The whole vibe had a pretty sterile feel to it though which when combined with the OTT security made our kids feel a bit uneasy. This might be fine for some people, but we were hoping for 'homely' and got 'fortress.' Just be aware of this when booking and you'll be fine.
• Colleen (6/5): - Location was great, appt good but cleanliness left a little to be desired. I had to wash most of the crockery & some of the cutlery before we could use it. Car park was great but at $20 night somewhat expensive. CT Adelaide
• Sharon (8/5): - Location was good. Bathrooms were clean. Kitchen accessories (saucepans, pots etc) were in extremely poor condition. Balcony was dirty. There was a drink can on the table in the foyer of the building for our entire stay.
• Mark (8/5): - Comfortable, clean and spacious and in a great location.
• Vicki (2/5): - No hot water in the morning for 2 out of the 3 day stay.We were unable to cook with gas in the morning All towel rails were broken. Dishwasher didn’t work.Very unpleasant 3 day stay
• Jason (4/5): Cranky - I was very disappointed as I had no hot water for one day out of my 4 nights. No heads up from management as they new there was an issue with complex hot water. A text message would of been nice. I did complain but it fell on deaf ears. No shelf in the ensuite. Overall I was left a little dissatisfied.
• Lillian (6/5): - The property was amazing except for the fact the floors were filthy and not cleaned, rubbish bin lid was dirty, crumbs on the lounge, water still in the kettle from previous people.
• Michael (6/5): - You shouldn't have to pay extra for parking since there are allocated spots for each unit, seems like a cash grab to me.
• Jon (4/5): - Was advised a check in time of 2pm which at 2:30pm I had to call to chase up. Advertised a king bed which ended up being to doubles push together. TV was pixelated every 5 seconds, hard to watch anything. Sent property manager 2 texts and both went unanswered. Will not stay again and do not recommend
• Geoff (8/5): - Property in general was quite good but the check-in process needs to be addressed. 3 separate phone calls and 40 minutes standing at the front door just to get a code to check-in is nowhere near good enough. Lucky the house keeping staff were very helpful with directions etc.
• Irena (10/5): - The proximity to Beaumont St which has many cafes and shops.
• Wesley (4/5): - Possibly the worst check in experience ever... FIVE text messages, from three separate numbers TWO emails and ONE app I had to download and then didn't use Unnecessarily complicated and I then still had to ring old mate to get FOUR separate PIN numbers to access the building - one for the garage, one for the internal garage door, one for the front door and one for the room. The Pentagon has less security then this place. Overall the check in process soured the whole experience. Wouldn't stay again nor recommend. ** This fails to mention the run in I had with the sour laundry woman who parked in my spot and then threaten me buying ringing the Property Manager.
• Scott (8/5): - N/A
• Bruce (8/5): This property has so much potential.. - We stayed for 5 nights, the location was outstanding, with access to buses and eateries in abundance within walking distance. The cleaning person who called in the first day could not have been better. However, the unit had not been cleaned adequately with floors dirty, the dishwasher left with food scraps still there, a light that did not work, a missing broken shower shelf and walls and skirting needing maintenance. It was disappointing as the property could be perfect with not much more effort. We contacted the manager through Hotels.com and got a great response, in terms of fixing a couple of things. Thank yiu so much..
• Janette (8/5): - Lovely and clean, absolutely beautiful bed. I little noisy.
• Kylie (10/5): - Enjoyable stay
• Hyun kun (6/5): - There was no soup holder at en-suite, toilet seat was not fixed properly and one of room there was rubbish under bed. Also the bed was moving as I was repositioning on the bed.
• Elisa (2/5): - The property had just been painted. The smell was overwhelming and very toxic. The room should have not been available to use.
• Man Ha (10/5): - Enjoyed the overnight stay. Very spacious.
• Ricardo (8/5): - Clean and great price to stay for couple of days.
• Debbie (8/5): - That I had paid for parking and could not park in the secure parking . Management told me to park On the street but I had to park 2 blocks away and walk not happy late at night.
• Abilash (6/5): - Dirty floors, lacking good scrub and ongoing maintenance. The parking space we paid for and allotted was taken by one of the staff vehicle during the entire stay, there was no proper management of system. On site staff appeared to be very unprofessional. It's a well built facility but lacking proper professional maintenance and management.
• Jun (6/5): - Good facility, nice bedroom and kitchen. Unfortunately, the light of the stove doesn't work. And it is difficult to go outside to get a match.
• Alexandra (6/5): - Check-in was awful, no sms with details so had to call them three times. When we got into the apartment it had not been cleaned since the last people. Another phone call and was told they would find us another room. Another hour, a few phone calls and two tries with the new rooms lockcode and we were in… but not a fun process with a newborn and a toddler in 30 degree heat! The room was fine and well equipped and in a good location, but our short stay was tainted by our bumpy arrival,
• Thomas (6/5): - Centrally located and easy to access. Rooms are a bit old and had not been cleaned very well, dirty and crumbs on the floor. Couch was worn and had rips in it. TV remote batteries were flat.
• Mark (10/5): - Location was excellent.
• mackenzie (8/5): - The apartment was very flash and very tidy, it is well set up but it would be more efficient if there were better bench space in the bathroom. But other than that it is a wonderful place to stay at!
• Gregory (2/5): - Could not park in our allocated space due to garbage bins blocking space. Had to be directed to another space where there were no persons staying in that unit. Issues with accessing carpark with electronic key app on phone. Took four calls to sort out access to building. Not impressed with reception staff who are off site and appeared disinterested.
• Verified traveler (4/5): - Bin was full from previous guests. After
• Campbell (8/5): Pretty happy overall. - We booked this Hamilton but got an upgrade to Honeysuckle - I truly believe it was an upgrade as the appartment was great with large dinning room lounge and large TV's in all rooms.
• Kimber (8/5): Fun city living with great amenities and location - Location to where we needed to go was perfect. Lots of great restaurants and pubs and public transport nearby that took us directly from hospital to ocean to shopping centres. Kitchen was well appointed with everything we needed, the appliances and laundry were all excellent, and check in was so easy and convenient. The people who work there are so pleasant and nice, and communication was very good. The large covered balcony added a nice bit of space in the afternoon, except for the days that we had heavy smokers in the room below us (cough cough cough) The only things that I had any quibbles with: 1) just beware if you're there for work that the 1BR unit doesn't really have a separate working space so that was a little tough on morning Zoom calls from the kitchen/dining table. 2) the 1BR is tiny for a long stay. 8 days was perhaps pushing it, so I suggest maybe going for a larger room if you're there for longer than 5 days.
• Verified traveler (10/5): - Property was clean and good. No oil salt and pepper for basic cooking.
• Verified traveler (8/5): - The apartment was very well located, clean and very well appointed. However this is not somewhere I would recommend for a quiet weekend. Despite the very clearly communicated No Party policy and notices on the doors and courtyard walls, the design of the block meant that outside noise from activities on balconies and courtyards was very loud. During our 2 night stay we got very little sleep. On the first night 2 groups of drunk guys were coming and going between their apartments on either side of the block, yelling and knocking, slamming fire doors and then apartment doors almost continuously until just before 4am. We spoke to them the next day and their behaviour was better on the next night. We were woken both mornings around 7am by children playing outside on their balcony. The next night was a different group drinking in their courtyard, playing music followed by the sounds of some very loud sex. To be fair to the apartment management there was a number to ring to report noise and we got very close to ringing but that is not really our style. Basically the design of the block means that all noise carried and that some people were unable and/or unwilling to appreciate the affect of their behaviour on others. Sadly, we will not return.
• Verified traveler (6/5): - The apartment was a great space for a family and in a great location. During a long stay the apartment needed to be serviced more as it was only done once in 2 weeks.
• Kerrie (10/5): Great size apartment - Terrific size apartments, clean & comfortable. Only issue was a broken toilet lid in the ensuite. Hopefully cleaners will advise Management to fix for next guests
• Trev (10/5): Great stay - Excellent stay Great location Classy apartment Good staff
• Verified traveler (8/5): - The apartment was really big and very well equipped. It was very clean and perfect for a family of 4. The check in process was different to what I have experienced however once we had instructions it was clear. The parking was very tight but secure.
• Verified traveler (8/5): - Really object to having to pay for on-site parking. Only noticed this after booking. But of course if they build it into their rates they will lose bookings because their rates will be more expensive.
• Verified traveler (4/5): - I booked Hamilton appartments but on the check in date received SMS which directed me to another place - Honeysuckle appartments. No communication at all on why the accommodation changed. Honeysuckle (Chiefly) appartment is spacious, with good amenities and comfortable bed, but cleanliness is below average. Found someone else's bow left with food in the microwave! Do not recommend booking any of the "executive appartments".
• Verified traveler (8/5): - Good value for money, clean and tidy, good location
• Verified traveler (8/5): - Clean, quiet and reasonably well appointed. Check in can be a bit confusing as reception desk not attended so had to call after hours number for checkin code. I would certainly stay there again as convenient location and can find a car park on the street fairly easily.
• Verified traveler (8/5): Good Location, Clean, Modern, Spacious - Good location, close to main street, lots of food/drink options. Good secure car parking at $20 per day. Super easy self check in/check out. Only has one AC in main living area and fans in bedrooms. Really needs AC in bedroom on a hot night.
• Verified traveler (10/5): - Nice apartment.very clean bathroom and kitchen.quite location.we are very happy to visit again next time.
• Shaun (2/5): - Check in was a mess. Left on hold forever. Confirmed Apartment booked was double booked and so forced to stay at an alternative place way out of town. Despite requests no discount offered
• Jo (8/5): Vey happy - We were very happy our unit was clean very presentable had everything we needed and very secure
• Karen (10/5): - Exactly as advertised. Well presented and very clean.
• Derryman (10/5): - Quite location, close to restaurants and bars. Secure property with off street parking.
• Verified traveler (4/5): Dirty and poor customer service - Pouring down with rain. Called reception and he could not locate our booking, and asked for my credit card details over the phone up front which I felt uncomfortable as no explanation why or greeting. We asked if we could at least be let into reception under cover to sort it out but he did not allow this even though there are two codes provided. I would expect this at the very least from a customer service viewpoint. Once inside, the bathroom and bedroom had a bug infestation and used bandaid found on our blanket taken from the wardrobe (as it was cold). We booked this accommodation last minute due to two flat tyres late at night on a Sunday for which we were only able to get assistance for in the morning. I called the reception this morning to request a compassionate late c/o due to a wheel alignment booking for 10am and 4 of us here, the bad weather meant that 3 of us would be in the rain/cold again waiting. We have already had to spend money on accommodation, two new tyres, essentials for the unexpected overnight stay etc. The same man I believe as spoken to initially wanted to charge us for the extra time with no flexibility. No empathy at all. It’s times like this customer service goes a long way. I am a seasoned traveller and complimentary late c/o in a 5 star hotel is even common practice. I was willing to let gothe bandaid find and sleeping in a bug infested room under the desperatecircumstances we were in but the customer service has forced me to write this review.
• Verified traveler (6/5): - Could be cleaner. Hotel doesnt reply to emails witb any issues or questions relating your stay.
• Verified traveler (6/5): - Not what I thought I booked. Aircon not working properly. Not in the suburb I booked.
• peter (6/5): - cleaning could have been better furniture layout was not well thought out,to get past the coffee table required stooping under the television projecting from the wall.
• Verified traveler (2/5): - Stayed here before and all OK, however this time I didn't get the room I booked (2 bedrooms - King and Twin) but got a room with two single beds. The room smelt of cigarettes, had dirty cutlery, a blocked bathroom sink, a shower tap that fell off.....etc. I messaged them - nothing. Contacted Expedia who seemed to have trouble getting through to them too.
• Verified traveler (4/5): Do not book using app! If at all.... - Booked an extra night on the night before checkout via the app... booking was confirmed and payment deducted from my account.. next morning received msgs from management to checkout by 10am.. just before 10 I contacted them to question my need to vacate when I had booked and paid another night.. the response I received was rude and abrupt, bordering verbal abuse, for booking via the app, because he couldn't find any record of my booking, he ordered ME to contact hotel.com and have them rectify the issue with him (which I did) and to never book a room with them via the app again. (I WONT BE! At all!) Was a very upsetting and unpleasant experience. Besides this, on day of arrival a few things were noticed which were not to standard of expectation such as: dishes and cutlery were packed away all still dirty, no chux cloth provided, or dishwash tablets, no hairdryer in bathroom as in description, I booked for 3 guests yet only was provided 2 bathtowels, dirty ice in icetray, etc, ..
• Verified traveler (8/5): - Clean, service solid and unobtrusive. Everything done online with reception area that is rarely staffed, but was easy.
• Rod (10/5): - Very well appointed comfortable quality furnishing and fittings. Well equipped and very clean. The only human contact on check in day by phone was at least dismissive, with no effort at a friendly manor.
• Verified traveler (10/5): - Great location to the city and transport. Apartment was clean and tidy, easy to find.
• Verified traveler (8/5): - It was conveniently located. I could not find the TV remote in the bedroom. Someone came and found it for me. Under the bed has not been vacuumed for a long time. The blinds need adjusting. Over time the joins on the plastic chains have slipped, so it is not possible to fully open most of them. The 4th drawer in the bedroom closet cannot open or close, and is on an angle. I never did work out how to use the main TV - nil signal was all I got (a common problem with serviced apartments). The plants out the back are in desperate need of watering. Overall it is nice but I think some repair and maintenance is needed.
• Verified traveler (10/5): - It was perfect. A little pricey due to the period I stayed but certainly well looked after.
• jonathan (10/5): - I enjoyed my stay . The layout of apartment is great and the kitchen had really good appliances.
• Ali (10/5): - Spacious and homely! Would definitely recommend. The balconies are huge and the rooms are so spacious
• Jacksin (10/5): - Code for door so doesn't need key and very good WiFi speed. Great balcony
• Verified traveler (10/5): - Very clean very quiet great communication with staff convenient location beds very comfortable would definitely stay there again ...highly recommended!
• Verified traveler (10/5): - It was clean, comfortable, and had everything we needed.
• Verified traveler (10/5): - Great quiet location, clean, roomy and value for money! Really impressed!
• Flick (4/5): - Right next to a massive Telstra building with mobile tower on top. Apartment smelt like bleach. Beds and lounge chairs comfortable. Styling is very harsh and not relaxing at all. Found parking in the street.

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