Hampton Inn & Suites Murrieta Temecula
Location: 25140 Hancock Avenue, Murrieta, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Location
Located just a short distance from Old Town Temecula and Old Town Temecula Community Theater, Hampton Inn & Suites Murrieta offers easy access to popular attractions in the area.
Modern Amenities
Enjoy a comfortable stay in air-conditioned rooms equipped with free WiFi, TV, and free toiletries. Take advantage of the fitness center, hot tub, and business center during your stay.
Exceptional Services
Benefit from free private parking, a 24-hour front desk, and an ATM on-site. Whether you're here for business or leisure, our attentive staff is here to ensure you have a pleasant stay.
Ready to experience comfort and convenience at Hampton Inn & Suites Murrieta? Book your stay now!
Important Information
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Facilities for disabled guests
- Hot tub/Jacuzzi
- Non-smoking throughout
- Wheelchair accessible
- Outdoor furniture
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Contactless check-in/check-out
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- Face masks for guests available
- Key card access
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Pool sun loungers
- Fitness facilities (surcharge)
- Internet access
- Reception hall
- Exercise/lap pool
- Secured parking
- Swimming nearby
- Electric bicycle charging station
Rooms Available
-
Studio, 1 King Bed, Accessible, Non Smoking
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 50-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Free weekday newspaper, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Sofa bed
- Wheelchair accessible
- Hypo-allergenic bedding available
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Closed captioned TV
- Desk chair
-
Room, 1 King Bed, Non Smoking, Refrigerator
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 50-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Free weekday newspaper, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning and heating
Accessibility - Closed-captioned TV
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Hypo-allergenic bedding available
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Closed captioned TV
- Desk chair
-
Studio, 1 King Bed, Accessible, Non Smoking (Roll In Shower)
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 50-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Free weekday newspaper, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning and heating
Accessibility - Roll-in shower
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Sofa bed
- Wheelchair accessible
- Hypo-allergenic bedding available
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Closed captioned TV
- Desk chair
-
Room, 1 King Bed, Non Smoking, Refrigerator
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 50-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Free weekday newspaper, laptop workspace, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and heating
Accessibility - Closed-captioned TV
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Fan
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Hypo-allergenic bedding available
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Closed captioned TV
-
Room, 1 King Bed, Accessible, Non Smoking (Roll In Shower)
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 50-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Free weekday newspaper, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning and heating
Accessibility - Roll-in shower
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Wheelchair accessible
- Hypo-allergenic bedding available
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Closed captioned TV
- Desk chair
-
Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 50-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Free local calls, queen sofa bed, and free weekday newspaper; cribs (free) available on request
Comfort - Air conditioning and heating
Accessibility - Closed-captioned TV
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Sofa bed
- Hypo-allergenic bedding available
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Closed captioned TV
- Desk chair
-
Room, 1 King Bed with Sofa bed, Refrigerator & Microwave
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi and wired internet access
Entertainment - 50-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Free local calls, queen sofa bed, and free weekday newspaper; cribs (free) available on request
Comfort - Air conditioning and heating
Accessibility - Closed-captioned TV
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Sofa bed
- Hypo-allergenic bedding available
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Closed captioned TV
- Desk chair
-
Room, 2 Queen Beds, Accessible, Non Smoking
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 50-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Free weekday newspaper, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Wheelchair accessible
- Hypo-allergenic bedding available
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Closed captioned TV
- Desk chair
-
Room, 2 Queen Beds, Accessible, Non Smoking
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 50-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Free weekday newspaper, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Wheelchair accessible
- Hypo-allergenic bedding available
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Closed captioned TV
- Desk chair
-
Room, 2 Queen Beds, Non Smoking, Refrigerator
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 50-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Free weekday newspaper, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning and heating
Accessibility - Roll-in shower
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Hypo-allergenic bedding available
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Closed captioned TV
- Desk chair
-
King Room with Sofa Bed - Hearing Accessible
This quadruple room provides a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Microwave
- Alarm clock
- Sofa bed
-
King Studio Suite - Non Smoking
This studio provides a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Microwave
- Alarm clock
- Sofa bed
-
King Studio Suite with Sofa Bed - Hearing Access/Non-Smoking
This studio provides a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Microwave
- Alarm clock
- Sofa bed
-
Executive King Room - Non-Smoking
This double room provides a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Microwave
- Alarm clock
-
King Room - Mobility Access/Non-Smoking
This double room provides a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Microwave
- Alarm clock
-
Queen Room with Two Queen Beds - Non-Smoking
This quadruple room offers a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Microwave
- Alarm clock
-
Queen Room with Two Queen Beds - Mobility Access/Non-Smoking
This quadruple room provides a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Microwave
- Alarm clock
-
Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
This quadruple room features a tea and coffee maker and a flat-screen TV. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Microwave
- Alarm clock
Guest Reviews
- Janet (10/5): -
- Camille (10/5): - Was a great time Everything
- JoAnn (10/5): Very clean and comfortable hotel. Will stay again when in the area. - Greeted very nicely upon arrival. Fast and easy check in. I liked everything about the property
- Jose Israel Horcasitas (8/5): -
- Cinthia (10/5): - I didn't like that we couldn't check-in earlier than 4pm
- Marie (8/5): - I liked the look, its beautiful I did not like the breakfast, no potatoes and for the price i expected a yummy breakfast that gets switched up..no bacon either.
- Cindy (9/5): Wonderful service and staff and feeling safe - Satisfied and comfortable after long day of meeting
- michelle (9/5): -
- Daniel (10/5): -
- Brian (7/5): - Cleanliness,front desk staff, breakfast Pool out of order.
- Clement J (8/5): The Hamptons in hot water - Location and also the quality of the hotel Unfortunately, the Jacuzzi was being repaired and the second thing that was very disturbing and unusual as we were in room 226 that wrapped around the other end of the hotel and it took 35 minutes with the water running in the shower just to get lukewarm, we called room service. We called the operator we called the plumber. The plumber came. He said that’s all that we got right now. He tried to you know do the best that he can but the water just didn’t get hot so we reported it to the manager and that was that they apologize when that was that
- Felix (10/5): -
- Willie (1/5): The day a stranger walked in our room on my son - Breakfast Strangers walked in our room with a key to our room door while we were gone abd my teenage child was in the room alone on his computer doing his school work. An adult woman with her kids on my son the attendant have her our room key .
- Hai (7/5): -
- Marianne (7/5): I won’t stay here again! - Very clean friendly staff For an amputee person i asked for an accessible room and the bath tub without a bench was impossible also the bed was too tall and soft!!
- Shamine (7/5): Great stay - Clean and staff Too little options for breakfast
- Jeronimo (10/5): -
- Martin (10/5): - The cleanliness and friendly employees One employees in the front. She was on her phone and not paying attention to anyone
- Etsehiwot (9/5): -
- Mauricio (9/5): -
- Dana (8/5): -
- Josefina (8/5): - Place was quiet and clean! I had issues with the shower handle, had only hot hot water.
- Joseph (10/5): -
- Kimberly (7/5): We enjoyed our stay but were disappointed about the pool facilities under maintenance, and especially that staff didn’t - Beautiful room Clean Nice breakfast Pool and jacuzzi were unavailable, and I wasn’t notified at checkin - I wasn’t made aware until I inquired about pool towels. Because I booked through booking.com, there is a parking fee charged. The property did waive the parking fee, due to my complaint about the pool/jacuzzi facilities being out of order.
- David (8/5): 8 out of 10 - Location was close to the freeways and the restaurants were at a convenient location. The pool and hot tub were not available. Should have been a discount on the price of staying there.
- TheWorldTraveler (2/5): uncomfortable room, no coziness - nice coffee selection Sideboard was damaged, had to switch the room also first room was not very clean. The other room same cold and unportable style. AC should turn off. Not the worth of the price
- Mike (8/5): It was fine - Hampton Inns are always clean and comfy Some things needed repair. It’s so simple to have housekeeping or a maintenance person just check things once a week or once a month. It shouldn’t be the guest notifying problems. I don’t like someone going in my room if we’re not there or waiting for someone to fix issues.
- Julie (8/5): - We stayed here in 2018. The condition of the rooms have aged. Carpet worn. Still clean and tidy. Breakfast better than some of the dearer hotels. Dissapointed spa not working due to previous weeks weather.
- Elvira (7/5): -
- Rosalind (2/5): Nice hotel but freeway noise and lukewarm water. - Nice personnel, good breakfast, and comfortable room. Freeway noise. Lukewarm water in shower at 8:45am.
- Teresa (10/5): Muy confortable - Bonito y cómodo Todo bien
- Gary (10/5): Very comfortable - Breakfast was good. Front desk staff was excellent. Better coffee pot
- Anna (10/5): - Nice clean
- Kelly (9/5): Great. Thank you - The breakfast 1. There is no guide to the TV channels. 2. I resent paying for parking when Uber was used
- Sarah (10/5): -
- Amanda (9/5): -
- Aira (10/5): Loved it - Clean NA
- Narine (10/5): -
- David (9/5): -
- Darrell (7/5): -
- Jose (10/5): Nuckin futs - Very clean and inviting No complaints
- Eric (10/5): Great place! Would stay again! - Nice quiet location off the freeway, but not too far from most things. Lovely room with a nice cozy feel. Bathroom was nice as well. Very nice staff. Nothing comes to mind!
- Adell (9/5): -
- Carder (10/5): Nice quiet clan place to stay!! Central to everything!! - Newer clean well kept
- Marlene (10/5): I loved my stay - Nice location Parking near back of building
- Melissa (8/5): This is a place I would stay again. - Breakfast was an added bonus and the location met our needs perfectly. Bathroom had an unpleasant odor but it was remedied with an extra cleaning the next day.
- S (10/5): Great - Beautiful location and excellent service Nothing
- Victoria (10/5): -
- Joceline (10/5): -
- winnie (6/5): - No housekeeping due to holiday. No blankets in the room for me xtra pull down. We had to go to lobby as the the desk clerk couldnt leave her post Read above
- Guest (9/5): Overall great stay - The rooms were very clean and spacious It seems to me that ALL Hampton Inn breakfast quality has deteriorated over the recent year. I understand it is a value breakfast but perhaps more fresh ingredients in the food would be better for the patrons. High Fructose corn syrup is probably not best to serve in any capacity, especially to children.
- Rose (9/5): - Customer service. Room size. Nothing
- Jorge (10/5): -
- Rizzo (9/5): -
- Mauricio (10/5): Excellent - Very good Really comfortable
- Jose (9/5): It was comfortable, clean, and the staff was friendly. - It looked very well kept. It was clean. The employees were friendly. The continental breakfast was very good. The bed was very creaky. Whenever you moved to get comfortable or when you got on it or off of it, it would creek. You can hear the neighbors. The children running around.
- Ngugi (8/5): -
- Shirley (10/5): The hotel was clean n the lady at the front desk Natalie made our stay so comfortable n friendly - Only thing is it was a little pricey for a one night stay
- Hazel (9/5): -
- Pamela (10/5): Awesome every Hampton I go to - The bed was comfortable, the room was spacious, the room was nice and clean, nice amenities, including the fridge, breakfast was the best in the hotel. Staff was friendly and helpful. The text from the staff checking on me was an extra special touch. Nothing
- Arash (3/5): Terrible management, and deceptive pricing made this my worst hotel experience ever. - Extremely clean, free breakfast, and the location was very good, controllable AC My stay at this Hilton started with a minor issue where my original room didn’t have hot water, but the staff promptly switched me to another room, which I appreciated. However, what followed turned into one of the worst hotel experiences I’ve ever had. On my checkout day, I decided to extend my stay by one night, and the front desk agent quoted me $109, which I accepted. He took my keys right there, said he’d add the extension to my room, and confirmed he’d already charged my card on file, so everything seemed fine at that point. Since I work late nights, I sleep during the day, and despite having a “Do Not Disturb” sign displayed, I was woken up three separate times. First, housekeeping knocked saying the room was scheduled for cleaning, and though she apologized and left after I explained it was a mistake, I was then woken up a second time by a loud phone alarm with no one on the line when I tried to answer. Then I was woken up a third time by someone banging loudly on my door, shouting that I needed to call the front desk. By this point I was extremely frustrated, so I called the front desk and asked what the issue was. They told me I needed to “check back in” for my extension, and I explained that I’d already done this with the agent yesterday. After some back-and-forth about reprogramming my key, they said everything was set, so I went back to sleep. Later, after going out briefly, I returned to find my key no longer worked, leaving me locked out with all my belongings inside the room. When I went back down to the front desk, the manager interrupted me with an attitude, saying the previous agent “did everything wrong” and that I was never charged. He offered a half-hearted apology and said he would talk to the employee, as if that somehow made up for anything. I don’t care what they do internally with their training, that’s not my concern and shouldn’t be used as an excuse for such poor management.
- Dean (9/5): Staff was wonderful, rooms were new and updated. Breakfast was great -
- Pamela (10/5): Excellent whatever Hampton I go to - Well groomed, great breakfast, nice hostesses, large rooms, comfortable bed, just perfect! Nothing
- Crow (7/5): - The staff was very friendly and helpful There was no hot water to the shower in the room. Was Luke warn at best
- Freedom436204 (4/5): Disappointed by the lack of Professionalism - My husband and I have stayed at this property four times now, each visit for a different reason. This last time, our goal was simply to rest. We arrived late, exhausted, and went to sleep early after spending just half an hour in the pool. The next morning, we asked the night agent, Tyler, if he could send us an extra bathrobe and towels. His response was curt and unfriendly. He simply reminded us that checkout was at 10 a.m. and said it would take a while to deliver the towels. It was clear his priority was not guest comfort but ensuring the room was vacated on time. As professionals in the hotel industry ourselves, we understand the importance of customer service. Sadly, this property seems more focused on turnover than hospitality. For the rate they charge, we expected a much higher level of professionalism and care. We won’t be returning, and we wouldn’t recommend it to others who value respectful and attentive service.
- David (10/5): -
- S.Thurber (10/5): -
- Francois (10/5): -
- Mileen (10/5): - Nicely accommodating.
- Jessica (10/5): - Very clean rooms, comfortable beds and friendly staff
- Anastasia (6/5): - Overall the experience was great! My one and only complaint was … after a long day of driving from Arizona I was looking forward to getting in the shower and washing up. The shower was great very spacious, the only problem was there was BARELY any shampoo and NO conditioner. That was rather disappointing. I packed minimally as I came for a court appearance and I. A small Honda with a dog so I didn’t have too much space. That was rather upsetting, other than that everything was great!
- JOSHUA (10/5): - Nice, quiet property and convenient location
- Morgan (8/5): - Staff could be a bit more friendly and attentive but we appreciated the cleanliness!
- Justin (6/5): - Front end manager an a house keeper both had attitudes when I asked about the morning breakfast. They closed the morning breakfast earlier then 10am.
- Cameron (8/5): - Nice hotel, good amenities.
- Elizabeth (10/5): -
- Gerald (10/5): - We enjoyed our stay!
- Alejandra (10/5): - Amazing.
- Kathy (10/5): - The property was was nice and quiet, which I appreciated in. The staff was very friendly. The only thing I was complained about is the pillows were really flat. They did bring me more but they’re just really flat.
- Rebecca (7/5): - The water would come out very hot when showering it would go from cold to hot
- Tanecia (8/5): - Front desk staff welcoming and helpful.
- Joshua (8/5): -
- Sylvia (10/5): - The check in staff was amazing and Natalie the customer service was amazing so friendly and sweet she made sure that if we needed anything before checking out she was there to help. Natalie deserves a gold star from The Hampton Inn. Definitely staying there again
- Xenelle (10/5): - Overall a great last minute stay!
- Jose (10/5): - Okey
- Eileen (6/5): - Smell of cleaning solutions was overwhelming and gave us a headache, parking fee of $10 to stay there? That is B.S.! I will not be staying there again.
- Gary (10/5): -
- roxannas5 (2/5): Mouse droppings in dirty rooms - I always stay at Hamptons, and have stayed in the past at this location, spending thousands here. I will not stay here again in the future. First it took four trips up and down the floors when the key card would not work. The loose door handle of the first room would not open with each new key issued. It was about 80 degrees in the hallway as we made the trips back and forth until finally they switched our room when we showed the desk person the keys did not work on a video. Our room had mouse droppings, and was very dirty. There was food from the last guests in the room and hairs on the linens, floors and tub. Something with sharp small teeth had chewed the entire back of the chair in the room. Just when we thought our bad stay was ending we went to our car and it was infested with Argentine ants, thousands of them. The hotels exterminators had to come fog our car and we were stuck for four hours waiting for the poison to work, and then clean the car as the pest company recommended, since we had three young children with us. After leaving five hours late for our 12 hour drive and the expenses of having our car exterminated and cleaned, the dirty room, a mouse and horrible experience, the Manager and employees would not honor any guarantees or issue any credits or refunds. It is worth the drive to stay at any other location than this one.
- kim (10/5): - Thinking about moving to this area. This was easy and convenient
- Roxanna (2/5): - Our car had to be exterminated. stuck at hotel. Mouse poop room. Missed day of work. Cost us over $400 because of delay in leaving on our 12 hours drive. Still waiting for refund. Horrible experience. Our car had to be exterminated by a pest company while we waited hours and then had to clean the dead ants and poison out of it.I only stay at Hamptons, and have spent thousands at this hotel. I was very disappointed in the service and lack of help with getting a refund it is clearly going to be a battle and hassle to get the credit that should be simple. I hate leaving bad reviews but if it is not resolved I will have to.
- Linda (10/5): -
- Maria (6/5): My stay was okay and I enjoyed the neighborhood walks. I am not sure if I will return. - The location was great because of its proximity to the freeway. But the room was full of dust, and my room was never cleaned the next day. The house/hotel cleaners did not clean my room during my stay. I wish the room could have been cleaner. I noticed mounds of dust on the TV screen, night stands, and desks.
- Jessica (10/5): - Great desk, actually excellent!!!!!
- Alma (8/5): - Good service
- Bhavani (10/5): - Tried calling the front desk from their phone in the room and did not go through. Had to use my cell. I was on hold for a long time too.
- Joshua (6/5): Go a little farther it’s probably cheaper and nice - I did not enjoy our stay here. We chose this hotel because it was closer to our family. The bed was so uncomfortable we couldn’t sleep well. Breakfast was picked over and did not get restocked. The person checking us in when we arrived acted like she had better things to do. The woman at the front desk from Texas was absolutely delightful.
- Kayla (10/5): - The staff was super nice and welcoming. Especially Natalie!! She was equally as kind and welcoming over the phone as she was in person.
- Stephanie (10/5): - The employees here at the front desk were very nice! I actually asked them to change my room because I was so far from the elevator and I have a bad knee! They were really nice about it
- Johnnie (5/5): Not so great hotel room - Breakfast was good. The television didn't work. No cups in the room.
- Valerie (10/5): - A beautiful hotel and great service.
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