NDS Prestige Guest House and Suites - by Rocha Prestige
Location: Rua de Santa Isabel 77 e 79, Portimão, pt
Star Rating: 8 Stars
Property Type: Guest houses
About this Property
Luxurious Accommodation
Experience comfort and style with air conditioning, flat-screen TV, private bathroom, and free WiFi in every unit. Some rooms offer balcony and river views for a truly relaxing stay.
Delectable Dining Options
Indulge in buffet and vegetarian breakfast with local specialties, fresh pastries, and juice daily. For convenience, a minimarket is available on-site for any additional needs.
Convenient Amenities
Enjoy full-day security, luggage storage, and currency exchange services. Relax in the shared lounge or on the terrace, and take advantage of bike and car hire options for exploring the area.
Book your stay at NDS Prestige Guest House and Suites now for a memorable experience in Portimão!
Important Information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform NDS Prestige Guest House and Suites - by Rocha Prestige in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
This property will not accommodate hen, stag or similar parties.
Please note that the full amount of the stay will be charged at check-in.
Please note that late check-in is not possible.
Please note that the staff will kindly organise tours to the grottoes and access to water parks upon request.
Please note that during check-in guests are required to present a valid vaccination certificate with the two vaccines, or a negative COVID-19 antigen test, valid for 72 hours.
Policies
Check-in: 04:00 PM - 11:30 PM
Check-out: 11:00 AM
Amenities & Facilities
- Electric bicycle charging station
- Parking
- Non-smoking rooms
- Air conditioning
- Terrace
- Family rooms
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Car hire
- Currency exchange
- Squash
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Shuttle service (additional charge)
- Concierge service
- Allergy-free room
- Public transport tickets
- Outdoor furniture
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Pub crawls
- Supervised childcare/activities
- ATM/banking
- Shopping on site
- Television in common areas
- Free wired internet
- Golfing on site
- Scuba diving on site
- Snorkeling on site
- Water park access (surcharge)
- Beach umbrellas
- Pool sun loungers
- Internet access
- Concerts/live shows
- Art gallery on site
- Wine release events
- Secured parking
- Garage
- Golf cart
- Fishing nearby
- Horse riding nearby
- Bicycle-friendly property
- Electric bicycle charging station
- Beach toys
- Vegetarian menu options available
- Paddle boating nearby
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Standard Family Room
Featuring free toiletries, this family room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned family room features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as a quiet street view.
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Radio
- Toilet
- Private bathroom
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Child safety socket covers
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Double Or Twin Room
This air-conditioned twin/double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Radio
- Toilet
- Private bathroom
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Linen
- Entire unit located on ground floor
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Child safety socket covers
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Standard Family Room
Offering free toiletries, this family room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned family room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as a quiet street view.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Radio
- Toilet
- Private bathroom
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Linen
- Entire unit located on ground floor
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Child safety socket covers
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Double Or Twin Room
This air-conditioned twin/double room includes a flat-screen TV with cable channels, a private bathroom as well as a patio.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Radio
- Toilet
- Private bathroom
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Linen
- Entire unit located on ground floor
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Child safety socket covers
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior Family Room With City View
This air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Radio
- Toilet
- Private bathroom
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Child safety socket covers
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Double Room
This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Radio
- Toilet
- Private bathroom
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Child safety socket covers
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- Olivia (6/5): - The location is good and the staff were nice and helpful. The rooms were much smaller than I imagined based on the photos and there was a general smell of mould/musty. The property mostly faces internally to a small courtyard which means it’s hard to ventilate. The bed was not the most comfortable.
- Odiya (5/5): -
- Bence (10/5): Stílusos es letisztult - Nagyon jó elhelyezkedés, Vitor kedves volt, segítokész és könnyen kommunikáltunk. Csak ajánlani tudom!!
- Estelle (5/5): -
- Cecilia (9/5): Muy calidos - Excelente atención!
- Ivone Maria (8/5): - Do atendimento do Sr Vítor, sossegado.
- JUSTA MARIA (9/5): Muy recomendable - Excelente ubicación, en pleno centro, cerca de todo. camas cómodas y muy agradable y limpio. Personal muy agradable. Un desayuno bastante completo. Los baños son mejorables.
- CELINE (6/5): - L’emplacement dans l’hypercentre et à côté du front de mer était très pratique pour se déplacer . On a apprécié la propreté du logement. C’est dommage , les fenêtres ne sont pas assez isolantes .
- Almodovar (6/5): -
- Pirgit (7/5): Great really helpful host. Room was not quite what was expected (moldy batgroom). - Host Mold in bathroom.
Ground floor room- kids screaming behind the window on the street. Had to have the blinds when lights on in the room.
- Annick (5/5): - L’accueil Salle de bains
- Giroux (1/5): Extortion - Pas grand chose Tentative d'extorsion de la l'homme à l'accueil pour le stationnement . Essaie de nous facturer 10 euros pour un stationnement gratuit. Nous a facturé 5 euros.
- Mauro (10/5): Penisola Iberica in moto - La simpatia e la disponibilità del personale, la posizione e l'offerta della colazione. Nulla di particolare
- Claudia (8/5): Es hat alles gepasst. - Das Frühstück war sehr gut.
Man ging sogar auf unsere Bitte ein dass Frühstück früher anzubieten da wir terminlich gebunden waren. Wirklich einziges Manko war, dass die Dame abends am Empfang leider kein Englisch sprach. Aber mit Handy und Übersetzungsapp ist auch das ja heutzutage kein Problem.
- Nadine (8/5): - Kleines Stadthotel zentral gelegen,alles notwendige zu Fuß erreichbar. Die Begrüßung verlief leider etwas kühl,was aber der eigentliche Besitzer dann wieder raus gerissen hat :). Frühstück ausreichend.Wir hatten Glück und einen Parkplatz in der Nähe bekommen (Querstraße). Frühstück leider erst ab 9.00Uhr und keine Flexibilität dies eventuell etwas eher durchzuführen bzw.dann nicht genügend Sitzplätze,sodass wir warten mussten,was bei einem Roadtrip schon hinderlich ist
- Jaap (3/5): Goede bedden, verder slecht appartement - Groot ruim appartement Oud, slecht onderhouden. Koelkast lekte water en maakte geluid van een tractor, koffiezetapparaat te vies om aan te pakken, douchekop verkalkt, water spoot alle kanten op, schimmel in badkamer, alles pikt en plakt als je iets vastpakte.
- Daniel (8/5): -
- Guest (8/5): In the area on business but would have stayed longer if we could - Great location. Guest house spotlessly clean. Very friendly manager. Good communication and breakfast I didn’t find the bed/pillows very comfortable. We put the duvet over the mattress to soften it a bit
- Hans (8/5): - Zimmer und Service waren gut. Das „kleine Frühstück“ liess keine Wünsche offen Die Parkplatzsituation ist unbefriedigend. Bei der Unterkunft bestehen überhaupt keine Parkplätze.
Etwa 500 m entfernt ist das Tourist Office, bei welchem ein grösserer öffentlicher Parkplatz ist - gegen Gebühr (ca. 10 € für eine Nacht / 17.00 bis 10.30 am Folgetag)
- Loredana Mihaela (1/5): Delusione e fregatura😤 - Posizione centrale e struttura rifatta moderna, staff cordiale ma poco attento a valorizzare tale struttura. Non c’è parcheggio ( nelle strade adiacenti é a pagamento). Camere minuscule e muffa muffa e muffa dappertutto quindi poca pulizia e poca cura, TV che non funziona, il che fa sí che 130€ per una notte siano esagerati. La fontana non funziona e anche da tanto. Uno prima di dare una camera dovrebbe almeno verificare la pulizia e il funzionamento degli aggeggi, soprattutto se la struttura è tua. La prossima volta sceglieremo di sicuro un hotel.
- Ann (7/5): - Location No view from window opposite building too close so curtains had to be closed at all times. Breakfast was limited in amount and choices for price
- Kunyi (9/5): - great location, a very short drive from the beach. The staff were so welcoming and friendly, really added a personal touch to the experience! They were always trying their best to help :) and even ask you what you want for breakfast! Our room had a strong “moist/humid” smell :(
but apart from that, everything was amazing.
- Laura (5/5): -
- gary (9/5): Very pleasant.enjoyed our stay - The location. The manager was very helpful and friendly. Nothing really
- Guest (6/5): -
- Marjolein (9/5): - Staff was very friendly, everything very clean. Room was nice and spaceous. The bathroom became a bit stuffy after a little while.
- Paola (7/5): Prezzo alto per il livello della struttura - La guest house gode di una posizione eccellente, nel cuore di Portimão, a pochi passi dal porto e dalle principali attrazioni. La camera è accogliente. L’insonorizzazione potrebbe essere migliorata: talvolta si percepiscono i rumori provenienti dal piano inferiore, l’ingresso e l’uscita degli ospiti o, più raramente, il passaggio di auto o pedoni nelle ore notturne.
Il materasso non è particolarmente adatto a chi ha problemi di schiena.
Non abbiamo usufruito della colazione (8 € a persona, dolce e salata), preferendo le numerose pasticcerie e i bar caratteristici presenti nei dintorni.
In base a una disposizione comunale volta a ridurre lo spreco idrico, la pulizia della camera e la sostituzione degli asciugamani avvengono ogni due giorni. Comprendo questa scelta, ma il semplice rifacimento del letto e la fornitura di asciugamani puliti — che ci sono stati consegnati peró su richiesta — sarebbero stati accorgimenti graditi, soprattutto considerando che la struttura non è per niente economica, soprattutto se paragonata a hotels di livello a Porto o Lisbona, e che le aspettative della clientela sono proporzionate al livello del prezzo.
- Irina (8/5): -
- Filipa Regina (8/5): - Das instalações do quarto apesar de ser pequeno, tinha tudo o que é necessário. Adorei o pormenor das tomadas para colocar os carregadores, foi muito bem pensado Gostei de tudo, apesar de ser uma residencial pequena tem tudo o que é preciso aos clientes
- Sertaç (9/5): -
- Stefano (3/5): - La posizione centrale Al nostro arrivo abbiamo dovuto aspettare l’arrivo del titolare almeno mezz’ora, benché fossimo arrivati nell’orario previsto per il check in; il terzo letto era una tavola di legno con un sottilissimo materassino, lo abbiamo fatto presente al titolare che ha aggiunto un materassino leggermente più spesso senza risolvere il problema; si può fare colazione solo a partire dalle ore 9
- Thomad (9/5): excellent.....a real taste of Portuguese hospitality ! -
- Sakine (5/5): Passable -
- Henry (10/5): Home base central to everything in the Algarve! - Fantastic location, Vitor the hotel manager was very attentive and made us feel like we had a second home in Portimao! The place is immaculate and we were able to use the lounge area like our living room. The back alley is a little sketch, but the area is fantastic.
- Kim (9/5): Superb -
- Claus (8/5): NDS Prestige Guest House is a clean, convenient, and well-managed stay with great service, easy parking, and a perfect l - We recently stayed at NDS Prestige Guest House, and I can confidently say it was a fantastic experience from start to finish. The location was one of the biggest highlights—it was incredibly convenient, just a short walk from key attractions and public transportation. Whether you’re in town for sightseeing or business, the proximity to everything makes it a perfect choice for travelers who want to be in the center of it all.
The cleanliness of the guest house also stood out. From the moment I arrived, it was clear that great care is taken to keep the place spotless. The room, bathroom, and common areas were all exceptionally clean and well-maintained. It gave off a fresh and comfortable vibe that immediately made me feel at ease.
Parking was another big plus. Finding easy and reliable parking in busy areas can often be a headache, but NDS Prestige Guest House made it simple. There was ample space, and the process was smooth, which took away a lot of the stress that sometimes comes with city stays.
Breakfast each morning was a pleasant surprise. It was well-prepared, offered a good variety, and provided a satisfying start to the day. Whether you’re in the mood for something light or more filling, the breakfast options catered to different preferences without feeling overdone.
The room itself was spacious and comfortable—definitely more generous than what you might expect for the price. There was plenty of space to unpack, relax, and feel at home. It struck a great balance between cozy and functional, making it ideal for both short and longer stays.
What truly made the experience memorable, though, was the manager. Communication was excellent throughout the entire booking and stay process. The manager was responsive, friendly, and always willing to go the extra mile to ensure guests had what they needed. It’s rare to find that level of personalized service these days, and it really added to the overall positive impression.
- Dipan (3/5): Poor - Location The cost is so high and the room space is so narrow and the bed cover is not cleaned.
- Scott (9/5): Superb -
- Anne (9/5): excellent accomodation and attentive host! - The location is a short taxi ride from the train station. There is a water view from the street and several restaurants and at least one grocery store close by.
The owner was there in person to greet us and made himself available should we have any questions or requests. This personal touch was most welcome. It’s rare now in my experience for someone to take the time. I found the room most comfortable and the whole place shows the care that has been taken to make it attractive. Thank you for a most pleasant stay! I can’t think of anything.
- Martina (5/5): Passable -
- Kate (8/5): Great location, Clean, Simply great value! - Brilliant location very close to everything! Simple check in + a clean en-suite room ! Easy for access to the shops, cafes and seafront and no car is needed !
- Incognito (7/5): Good - The hotel is in a great location, in the city center. The self check-in is straightforward and quite easy to use. The bathroom floor showed water damage, with black markings around the shower and door. Even if the room was very clean, those mouldy parts were unseemly and concerning.
- George (10/5): Exceptional -
- Edward (10/5): Exceptional -
- Ivonete (10/5): Exceptional -
- George (10/5): A small private business, but everything was done well. - Everything was within walkable distance. Figuring out the shower knobs.
- Jantine (7/5): Small room, high price - Nice shower.
It was silent (except the front door of the guesthouse). The room was very very small. No table.
There was a kind of plastic under the sheet that I didn't like.
The price was too high for this little room.
- Philippe (9/5): Superb -
- Rui (1/5): Bad - I arrive 17h..it was closed and can't be able enterr. Don't stay there. It was closed.
- Alice (7/5): Good -
- Aman (9/5): Best for the price with a friendly smile - Very central location and very friendly host
- Kimpiax (10/5): Exceptional - healthy and fresh breakfast nothing
- Andrea (9/5): Amazing stay in Algarve! - - Staff - Vitor is very attentive to the guests and accommodates their needs
- Location - The most interesting part of Portimão and still close to the one with the most fun
- Breakfast - Always fresh and chosen by the guests Nothing worth it a mention
- Henry (9/5): Superb -
- Christain (8/5): Very good -
- Leonardo (9/5): Really relax and nice location - The location was good and the owner its very hospitable and helpful. Breakfast is excellent and fresh food. The bathroom can be improved.
- Marta (9/5): AMAZING place! Super recommend - Location is amazing, downtown, all restaurants and bars are walking distance. Room is comfortable. The person working in reception desk is super nice and helpful, was always answering questions and helping with everything. Breakfast is fantastic! Really recommend this place Reception was not open between 12 and 16h which was inconvenient as we got to Portimão in that window of time
- Dorota.szlosowska (10/5): Highly recommend - Very good localisation, fantastic personnel. Very nice room, very good wi fi, nice and very clean room, will be back
- Nicolaas (6/5): Pleasant - Perfect room for a night. Unfortunately there was no staff during siesta, so I could not drop off my luggage until check in time (4pm). When I wanted to check in, I first had to call the owner to warn him that I and other guests had arrived. He came over quickly though, and was friendly.
The guest house is located in the old town, quite far from the beaches.
- Vanessa (10/5): Exceptional -
- Alexandra (10/5): Exceptional - We loved our stay at the NDS Prestige Guest House. Victor, the host is super kind and attentive. This accommodation is highly recommended if you are visiting Algarve.
- Lloyd (9/5): Nice stay in Portimao - Excellent location close to waterfront and bus stops to nearby towns on the Algarve. (Note: long-distance bus station and train station are farther from the town, a short taxi ride away). Friendly staff, nice clean room. We had the largest room downstairs. Other rooms were smaller. Refrigerator and complimentary water provided. Portimao is a good place to stay if you depend on public transportation. Frequent buses to Carvoeiro, Alvor, Silves, Lagos, Faro, Ferragudo, etc. and boat trips along the coast to Benagil Cave and other locales. Close to Praia da Rocha and Praia do Vau, the latter easily accessible. Room was a bit humid.
- Siim (10/5): Exceptional - Excellent location, very friendly host and nice rooms.
- Antonio (9/5): Superb -
- Robert (10/5): Exceptional -
- Hoi (10/5): Exceptional - Generally clean, good shower
Helpful staff
Good location
Nice roof terrace
- Nevenka (10/5): Exceptional -
- Robert (10/5): Great stay in Portimao - Great location right in town and the staff was very friendly. They had a very nice cold breakfast available each morning. Rooms are small and so are the beds.
- Ürjo (3/5): Poor -
- Shawn (10/5): Exceptional - Friendly staff. Very clean. Quiet No toilet after check out
- Debbie (9/5): Superb -
- Anders (8/5): Good location and friendly service - Good and central location.
Clean and friendly service.
Reasonable breakfast with fresh bread. The room did have a special smell.
No staff after 6pm.
- Brian (8/5): Good value for money - Very clean vic the manager was very helpful
Parking is about a 4 minute walk so drop of bags first Breakfast is at 8-45 so if you need an early start you will mis out
- Diana (10/5): If you ever happen to be in Portimao, NDS Prestige Guest House is the place to book! - I loved everything about this place! Our room, a suite, was very big and spotless. The breakfast they serve is very good. The position is excellent: you can easily reach it on foot from the train station, it's a two-minute from the pretty seafront. There's a great fish restaurant at the end of the street where we ended up having our four dinners in Portimao. Best perk ever was VITOR! The manager of the guest house is simply amazing. He did his utmost to make our stay pleasant and unforgettable! No complaints
- Tomas (8/5): To recommended - Silence, cleanliness and comfort Bed lights missing
- John (10/5): Lovely clean room and very helpful host. - Excellent location. Excellent host. Will definitely go back there again.
- Virginija (8/5): Very good -
- Andrea (8/5): Very good -
- Erika (9/5): Superb -
- David (8/5): Very good - Victor the manager was extremely polite and helpful Impression from photos was it was closer to the river. Roof terrace to nothing. Car park a fair walk away
- Siu (8/5): Nice guest house close to harbour front - - Very helpful manager, responded to our needs very quickly.
- Quiet guest house with only 6 rooms.
- Room very clean, good size with safe.
- Beautiful roof top terrace.
- Location close to harbour front. - There was a problem with water leaking from the shower after every use. I think the guest house knows about this cause they put mats outside the shower and also outside the bathroom. I reported the issue to the manager but it seems there is nothing he can do.
- On our first night, there was no hot water. Contacted the manager by whatsapp (no reception after 5 pm) and he quickly came to fix the problem. Had to wait for one hour until we get hot water, not so pleasant when it's already late at night. They use a storage system with 6 rooms sharing 750L of hot water, so if some guests used more than they should have, then you have to wait for the water to heat up again.
- Vicup (10/5): Exceptional -
- Alexia (9/5): Perfect - Perfect Well located and very cute
- Fontes (9/5): Superb -
- Camilla (9/5): Superb -
- Mazgon (1/5): Bad - Nothing No reception. Smell of humidity in the room. Without warm water for the shower.
Very bad.
- Rosemary (8/5): Very good -
- Nils (8/5): Very good -
- Nils (9/5): Superb -
- Andrew (9/5): Superb - No breakfast provided. Location good. Staff very polite Very small room
- Adam (10/5): Exceptional -
- Michael (10/5): Above and beyond customer service experience! - Above and beyond customer service experience! Me and my friend had a long flight from the USA to Portugal and we did not make it to Portimao until 8pm. Only when we got to the hotel we realized that check-in closed at 7pm. There was no one at the desk to help us and our reservation was already cancelled since we were late per the policy. We called the phone number they have at the door to seek for help. Once management Mr. Nuno got to know about our situation he left his family and friends in the middle of dinner and went out his way to come to NDS Prestige hotel and set up our room after hours.
I must say Mr. Nuno went above and beyond our expectations! I am really happy to have picked this hotel for our stay!
Thank you!
- Eric (8/5): great option if you need to be in the center of Portimao - everything is brand new and very clean. very comfortable stay
staff is super friendly and helpful!
- Sarah (10/5): Exceptional -
Photos