Central Hotel Panama Casco Viejo
Location: Plaza de la Independencia Casco Viejo, Panama City, Panama, Panama City, PA
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Welcome to the Central Hotel Panama Casco Viejo, where luxury meets historical charm in the heart of Panama City.
Indulgent Spa Experience
Unwind at our full-service spa, offering a soothing array of massages, body treatments, and rejuvenating facials designed to pamper you from head to toe.
Gastronomic Delights
Savor exquisite cuisine at La Central and our other two exceptional restaurants, or simply enjoy 24-hour room service for in-room dining at your leisure.
Convenient Amenities
Stay connected with complimentary Wi-Fi and take advantage of our well-equipped 24-hour fitness center, outdoor pool, and concierge services to enhance your stay.
Immerse yourself in a blend of elegance and convenience that you won't want to miss—book your getaway today!
Important Information
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 03:00 PM - Anytime
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Proposal/romance packages available
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Concierge service
- Steam room
- Elevator
- Fitness facilities
- Conference space
- Bicycle rentals nearby
- Breakfast available (surcharge)
- Library
- Safe-deposit box at front desk
- Porter/bellhop
- Full-service spa
- Smoke-free property
- Tours/ticket assistance
- Braille or raised signage
- Snack bar/deli
- Rooftop terrace
- 24-hour fitness facilities
- Couples/private dining
- Proposal/romance packages available
- Banquet hall
- Wheelchair-accessible on-site restaurant
Rooms Available
-
Suite, 1 King Bed
1 King Bed
466-sq-foot room with resort views
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Jetted bathtub
- Espresso maker
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
Premium Room, 1 Queen Bed
1 Queen Bed
236 sq feet
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
Family Room, 2 Queen Beds
2 Queen Beds
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, slippers, and free toiletries
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
Junior Suite, 2 Queen Beds
2 Queen Beds
Layout - Bedroom
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, slippers, and free toiletries
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
Presidential Suite, 1 King Bed, Jetted Tub
1 King Bed
752-sq-foot room with park and resort views
Layout - Bedroom, living room, and dining area
Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, jetted bathtub, and separate shower with a hydromassage showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Jetted bathtub
- Espresso maker
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Private spa tub
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
Deluxe Room, 1 Queen Bed
1 Queen Bed
224 sq feet
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
-
Junior Suite, 1 Queen Bed
1 Queen Bed
373 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
Guest Reviews
- Omar Muzaffer (10/5): ذكرى جميلة - الفندق الذي تم فيه إعلان استقلال بنما 🇵🇦 في وسط المدينة القديمة وماعليه كلام ولا غلطة ولا شي ماعجبني كان رهيب خصوصا موظفين الاستقبال متعاونين بشكل كبير
- Gabriele (9/5): Great hotel to enjoy Medellin - The hotel is nice, the room either. The pool is incredible
- Andrew (10/5): -
- luca (8/5): - posición servicio al bar podría mejorar
- Amelia (10/5): -
- Guy (9/5): -
- Danieli B (10/5): - Localização excelente!
- Pia (8/5): -
- Flavio (10/5): Fiz uma boa escolha - Bom quarto e banheiro , ar condicionado Poderia ter mais toalhas , 1 por pessoa
- Manuel (10/5): Excelente servicio - La ubicación fue perfecta
- Débora Wust de (10/5): Voltarei sempre - Excelente localização. Funcionários simpáticos e eficientes. Gostei de tudo
- elizabeth (10/5): Plein de charme et d’élégance - Tout était parfait! L’hôtel est magnifique, les chambres spacieuses, le petit déjeuner frais et varié Rien
- Martinez Riquelme (9/5): Comodidad y exclentes instalaciones en un lugar histórico de ciudad de Panamá - La ubicación, la limpieza, las instalaciones y el desayuno La piscina, es muy pequeña.
- Roxanne (7/5): Très bien situé. - L’emplacement et la salle de sport. Bon petit dej. Il fait très froid partout dans l’établissement. La piscine et la terrasse sont vraiment petites par rapport au nombre de chambre.
- José Vicente (10/5): Imponente en el Casco Historico - La ubicación es en Pleno Corazón del Casco Histórico.. La edificación es majestuosa.. Habitación impecable..
- Samu (9/5): - El buffet del desayuno es espectacular, asi como las zonas comunes.
- carpamela (10/5): -
- Lawton (9/5): We enjoyed out stay. Would stay again. - Location was perfect. We were upgraded to suite that had two bathroom which was great. Breakfast was nice they had a nic selection. Staff was friendly and helpful. The pool could use a refresh, but overall it was good. Loved the view of the City from it.
- SILVIO (10/5): Localização incrível - A localização é ótima. Fica no local onde os turistas ficam. Ótimas lojas e restaurantes. Preço da água
- Larry (10/5): -
- Vielka Botello (9/5): Celebración de 31 años de casados - Me gustó que la habitación tenía buen A/A, la comodidad de la cama y las botellitas de agua de cortesía. También, el área donde está el hotel porque pudimos pasear por los alrededores. El desayuno incluido muy bueno. En general buena atención. A pesar que nos dieron un upgrade, la habitación daba con un patio interno por lo que teníamos que tener las cortinas cerradas siempre. No usamos la piscina que es pequeña porque no está climatizada. No conseguimos late checkout y el supervisor enfatizó que la salida era a las 12:00 pm. No me gustó su actitud.
- Diego (10/5): Espectacular - Las instalaciones son preciosas. Tiene un buen gimnasio y una piscina para recrearse. Las personas estuvieron muy atentas. El desayuno fue espectacular y me encantó que hubiera música en vivo en todo momento. Muy limpio. Uno ve todo el tiempo personas limpiando En la habitación no había tantos amenties. El capuchino del desayuno lo cobran aparte y el televisor de la sala no funcionaba
- Fabiola (10/5): - La amabilidad de su personal y las instalaciones tan bonitas Me hubiera gustado mas variedad el en bufet del desayuno
- Guy (9/5): -
- Ramón (10/5): Excelente atención a través del tiempo - La atención del personal y los desayunos Nada
- Adelaida (10/5): -
- Melina (9/5): Excelente - O hotel e lindo e muito bem localizado. Vale super a pena. Fiquei na suite junior, que tem um tamanho otimo. O hotel tem elevador. Cafe da manha otimo. Tudo organizado. Eles tem cantores no bar do hotel. O que da um charme extra. O unico senao e o banheiro, que a porta do box nao veda a agua direito, mas nada q um tapete de banho no chao nao resolva.
- Loek (1/5): - De locatie was ongeveer het enige goede aan dit hotel. De heren van de security en bagage zijn erg vriendelijk. Mijn telefoon is verdwenen van mijn hotel kamer, daar was het personeel niet erg behulpzaam in. Bij terugkomst na een 3 daagse trip, leek er ook niemand naar om te hebben gekeken naar de melding dat tijdens de schoonmaak overdag mijn telefoon uit onze kamer was verdwenen. De receptie deed er niks aan behalve nog even bellen met de housekeeping. Die hadden uiteraard niks gevonden. In Panama was mijn telefoon op find my iphone offline. Eenmaal in Nederland is mijn telefoon op 'find my Iphone' nog in het hotel én online. We zouden onze spullen achter laten vanwege een trip naar San Blas, en vertrokken dus extreem vroeg. Bij terugkomst was een korte duik of even afspoelen bij het hotel niet mogelijk en was de enige mogelijkheid om tegen betaling te douchen in de Spa. De kamers zijn erg gehorig, niet vanwege de discotheken in de buurt, maar de lobby muziek die 24 uur per dag doorgaat. De muziek staat overal erg hard. We zijn na de eerste nacht omgeboekt naar een andere kamer, maar erg van harte ging het niet. In de nieuwe kamer was de airco kapot. Het zwembad is verouderd en je kijkt tegen een bouwval aan. Ook hier staat de pianomuziek de hele dag erg hard.
- Moorlin (1/5): Expensive and not worth it - When I checked in, they had lost my reservation, and I had to wait for an hour while they found another room. Terrible service. But the worst thing that they didn’t return my deposit to my card and kept responding in the chat with irrelevant and nonsensical messages. Actually money was stolen for no reason. The worst experience I ever had.
- Springer (9/5): Absolutely beautiful hotel, in a fantastic location. - The property was stunning: decor, ambiance, and overall facilities. Even the breakfast was to an excellent standard. The only critic I have, is that we were questioned when returning back to the hotel by the front concierge. Other guests in front of us were not. We may not have like the part after a full day excursion but we were also full paying guests
- Roni (10/5): - מלון במיקום הכי מרכזי הארוחת בוקר הכי טובה שאכלתי בפנמה! אנשי הצוות מקסימים ואדיבים מאוד. חוויה מעולה 🫶🏼
- Wladimir (9/5): - Location and character, musicians at the pool and in the main hall
- ANDRE (4/5): Decepção - Faltando poucas horas para o check in foi informado o cancelamento da reserva por overbooking. Atendimento com descaso e cancelamento
- Carlo (10/5): Best stay in Panama City - The location could not be better. You are literally at most a few hundred feet from anything in Casco Viejo, and just opposite the cathedral on a lively square. All of Casco Viejo is heavily policed 24/7, and feels safe at all times, as long as you don’t stray outside the tourist areas. The hotel is charming and recently renovated. Rooms are small but not crammed, and modernly furnished. Everything worked in ours: Air conditioning, power outlets, hot water, WiFi, a small balcony onto a quiet street. Lots of choice for breakfast, very nice and clean lobby and other common areas. Everyone on the staff was professional, helpful, and friendly. Highly recommended. Would be nice to have a water/coffee station in the lobby
- Bertrand (10/5): - Un des plus vieux hotels de Casco Viejo mais toujours entretenu. Magnifique, bien équipé et super confortable
- DEBORAH (10/5): I am very glad we chose to stay there. It made our vacation very enjoyable. - The hotel is centrally located in the old city of Panama. It is a beautiful building inside and out. It is very well kept. I enjoyed the pool every day. They also had live musicians playing all day. The staff was very helpful and very nice. Can’t think of anything
- cecilia (9/5): -
- Erika (7/5): -
- Manuel (10/5): Excelente hotel! - Sus instalaciones, el personal, la ubicación. Las almohadas muy altas.
- Jordanne (9/5): Perfect mix of convenience, luxury and history - Mixed with the interesting history as being one the oldest hotels in Panama, it is well maintained and centrally located to many walkable shops restaurants and places of interest
- Alexander (7/5): - Lifting Receptie aankomst
- Vivian (9/5): Luxo e conforto no Casco Viejo - Localização e estrutura O esclarecimento sobre o transfer ao aeroporto. Foi omitido que era pago.
- Danielle (10/5): Excelente - A localização é maravilhosa. O café da manhã e os funcionários são muito atenciosos.
- Shannon (2/5): -
- Jefrey (8/5): Fantastic experience. We'd definitely return; especially if they addressed the few defects. - The hotel was beautiful, the location perfect, and the food and service excellent. We had a balcony room overlooking a very active square. Others might not have liked the almost constant noise and activity from the square, but we enjoyed it. The room was relatively small, but sufficient for our needs. The area was extremely walkable and it was easy to hail a cab or catch a rideshare vehicle. It'd been great had the hotel decorated the lovely balconies with outdoor furniture and plants. My wife and I are outdoor types and it was a shame we had to request chairs to sit outside. The chairs were pulled from the conference rooms and weren't made for outdoor seating. The shower seemed to drain slowly. It improved slightly after we called housekeeping to address it, but we still stood in a bit of water.
- YANNICK (10/5): Un petit coin de paradis à découvrir 🏝️ - Emplacement merveilleux ! Personnel accueillant et accommodant. Je recommande cet établissement sans hésiter !
- rafael (9/5): -
- Helmut (8/5): Ein schönes altes Traditionshotel mit viel Charakter. - Die Lage, der Empfangsraum, die tägliche dezente Live Musik. Das Frühstück ist sehr gut. Die Gemeinschaftsflächen. Das unfreundliche Personal an der Rezeption. Das Zimmer war zu dunkel.
- Cameron (2/5): The check in ruined my stay! - Breakfast, good selection and efficient friendly staff. Check in, the person was inefficient, unfriendly and rude. The person who checked me in overcharged me by $600 and then said it was my fault and hotel policy. The same person was there when I checked out and was once again rude and inefficient. No personality or social skills, this person should not be the first face representing the hotel, it left a bad taste about the hotel from day one. They basically ignored me for the first few minutes I was standing there and played with their phone on check in and played with the credit card machine when I checked out. I was invisible, not a valued guest. I have never experienced anything like it, there was no one else checking in or out at the time, it is not as if they were busy. The check in person must hate their job or the hotel management, you have to enjoy your job to do a good job.
- Javier (8/5): - Todo el personal es muy atento a brindar un buen servicio. Ademas la ubicacion es muy buena... todo esta cerca Varios detallitos de la habitacion, el baño no le funcionaba el extractor de olore, la ducha hacia charco en el baño
- Bladimir Isaias (10/5): Encantadora - Todo La habitación un espacio justo Pero me gustó
- Stephanie (7/5): Superbe emplacement romantique quartier historique . Parfait pour un week-end . - Le petit déjeuner , les musiciens chaque jour , l’emplacement idéal Attention le premier soir nous avons eu une chambre sans fenêtre , sans ouverture , donnant sur un patio humide et insignifiant qui ne ressemble en rien au photos de l’établissement sur booking !! Heureusement les deux nuits suivantes , on nous a attribué la bonne chambre avec ouverture sur l’extérieur, jolie , aérée et mieux équipée .
- rafael (9/5): -
- Dr. med. Elisabeth (7/5): -
- Joana (9/5): -
- Amy (9/5): -
- Anna (8/5): -
- Renate (10/5): Great hotel, great flair - The location is fantastic, right at the main square; you have everything close by, restaurants, shops etc
- Jorge (7/5): Conveniente and nostalgic. - Beautiful building, close to restaurant and sightseeing. I wouldn’t recommend , hotel tour services, poor quality, not professionally trained guide and very expensive. Clean but not immaculate.
- Stephanie (2/5): - Be careful, they will scam you on the mini bar you didn’t touch, and then not respond to any communication afterwards
- Geeta Ramkisoen (4/5): - De locatie. Mooi hotel Klachten worden niet goed opgepakt en opgelost. Halve nacht niet kunnen slapen door geluidsoverlast. Midden in de nacht verhuist. Op de klacht wordt noet gereageerd en het grotere bed van de tweede kamer is in rekening gebracht.
- Roland (8/5): -
- Mireille (10/5): Magnifique - Tout Rien
- Iwan (9/5): -
- Romana (2/5): Teleurstellend, alleen locatie en buitenkant hotel mooi. Kamers slecht heel gedateerd. - Locatie Receptie dame heel onbeschoft, je koffiezetapparaat en koelkast zit in dezelfde kamer als de wc heel onhygiënisch het staat letterlijk naast de wc pot.
- Clara (7/5): Nicely located hotel and friendly staff. - The hotel is beautiful and well located. Very friendly staff/good service provided. Large section for breakfast. The room itself was small and had a humidity smell. Also the view was street side with a building in construction so it was noisy. For nearly $200/night I expected better room standing.
- Mireille (10/5): -
- Faisal (10/5): Best location and enjoyed my stay - The location is perfect. The staff was extremely professional and helpful. My wife and I really enjoyed the vibe and location of the hotel. The window had no views and it is elevated which does not let you get closer to the window to see outside. But because I was not staying for longer days, I was OK.
- Mike (8/5): I was really looking forward to staying in this hotel but I left feeling disappointed. - The hotel entrance and lobby area with the music. It felt so opulent and cool when you entered The location is excellent Breakfast buffet was good The staff were not very welcoming The pool area is very small and tired with poor bar service The rooms are a bit dark The shower leaked
- Opera74 (5/5): Vaut le coup d'œil dans l 'entrée, mais pas les chambres - Situation au centre de Casco Viejo, bâtiment de style colonial nous transportant dans un autre temps Chambres sales, sol, lavabo pas propres. La douche pas étanche, plein d'eau fuit dans la salle de bain. La climatisation coule dans la salle de bain. Je suis allée à deux reprises, et même constant Lampes de chevet ne fonctionne pas. Le personnel à l ' accueil est désagréable, sans enthousiasme Pour une chambre supérieure au tarif de 225 $ sans le petit déjeuner (25$ en plus)
- Martin (6/5): A beautiful historic building ruined by greedy policies that make you feel like a cash cow - The Central Hotel Panama Casco is a beautiful, clean property that is deeply steeped in history. It is really nice to see the architectural details, especially the main staircase created by the same designer as the Titanic. The service was unwelcoming and full of rigid upcharges, like demanding payment for the entire previous night just for an early check-in, even if rooms were available. They also forced an undisclosed tip on breakfast and flat-out refused to let me swap my prepaid checkout-day breakfast to my arrival day.
- Mark (9/5): -
- LWatson40 (10/5): Location and excellence! - The room and all the hotel facilities are top notch. We enjoyed the pool and restaurants daily! .
- Yuhei (10/5): 最高！ - 観光地ど真ん中で移動が楽。 治安良い。 ホテルサービス良く、綺麗＆快適。 朝食が美味しい。 価格妥当。 特になし
- Patrick (8/5): Very good - Style open airiness quite central location food Unfortunately water leak in corridor resulted in room change
- Janet (8/5): Enjoyable stay in a historic hotel. - In an excellent location. Lovely style hotel and rooms. Comfy bed and pillows. Excellent breakfast. The pool area is quite small for the size of hotel. The loungers were hard plastic and not enough of them, but the area is small. However for the little there was I would have expected more comfortable ones for the class of hotel. We had paid for breakfast and had asked for a small breakfast box as we had to leave at 5am but it was refused by reception unless we paid for it. When I asked why the receptionist said we do not pay for breakfast but we give you it!! He was a bit rude a couple of times but all the other staff were lovely.
- Rubiano (8/5): Overall had a wonderful stay, location was perfect, service was excellent and hotel is beautiful. - Service was exceptional, everyone was caring, the location also wonderful, very walkable around the old city. They send someone to knock before noon to check the mini bar. I didn’t like that, also I understand the building is old, but bathroom might need a bit extra work
- Vinay (1/5): Une déception, à fuir ! - Cet hôtel est tout simplement une blague : au bord de la piscine, seulement 8 transats pour une bonne centaine de clients, donc pas de place pour en profiter. Des transats bon marché avec une barre qui vous dégomme le derrière. Et la piscine était minuscule. Les chambres sont hyper sombres, et surtout l'hôtel est situé dans le centre certes, mais c'est franchement hyper bruyant, on a pas pu se reposer ni profiter de la piscine. Une grosse déception, je vous déconseille. Et le personnel à l'accueil vous décroche à peine un sourire. Pour le prix, on s'attendait franchement à mieux !
- Simone (10/5): A great day in a stylish hotel full of character - When we first arrived, we were put in a very ugly room with a tiny window that wouldn’t even open. Upon talking to the manager Ronaldo he immediately moved us to a front balcony room which was lovely. I appreciate him moving us. It made all the difference to our stay.
- Saionara (10/5): Foi perfeita - De tudo Hotel lindo Café da manhã excelente Localização Ótima Já estou Com saudades De tudo
- Tommy (8/5): -
- Javier (10/5): - Ubicación, limpieza,personal muy amable, desayuno fabuloso El colchón ya está muy usado deberían cambiar y las almohadas muy altas hacen doler el cuello pedí para que me proporcionen una más baja pero me dijeron que son almohadas padron del hotel ( horribles)
- Mauzie (1/5): Sadly after 7 stays I will not be back - Location and heritage Alfredo was really rude to me yet again. This is the second time he has been disrespectful to me
- Pascual (10/5): -
- Sophie (9/5): -
- Mauzie (1/5): I will not be staying again - Location old world charm Staff were rude and made mistakes with booking our driver and Alfredo was rude and it’s not the first time
- rebecca (1/5): They cancelled my room with less than 24 hours notice because they had overbooked. -
- Brigitte (9/5): -
- Gerhard (9/5): Super Lage, geniale Atmosphäre - Die Lage und das Hotel … der Boden im Zimmer und der Schrank waren nicht gewischt
- Navarelle (10/5): Great stay all around. - Location, staff and cleanliness N/A
- Igor (10/5): Historic hotel at a great central location - The service and pleasantness of personnel manners is second to none There’s nothing I didn’t like
- Paul W (9/5): There was live background music even at breakfast. It was very enjoyable. - Location was excellent for exploring old town Panama. There is a lot of traffic and one way streets so getting around by foot is important. The food was great. There was live music in the roof top dining room in the evening The carpets in the lobby were very dirty. They did try to clean them but they really need replacing
- Winfried (9/5): -
- Julianna (9/5): -
- Diane (6/5): médiocre - l'emplacement en plein coeur du Casco Viejo Il y a eu un orchestre jouant au bar très fort un soir nous empêchant de dormir pendant plusieurs heures. Nous avons demandé plusieurs fois à la réception de faire baisser le volume. Malgré ce qu'on nous a dit, rien n'a changé. Pour un hôtel soi-disant 5 étoiles, le personnel n'était ni très agréable ni orienté-solutions, le petit déjeuner bien que correct n'était pas incroyable. L'hôtel se fait vieillissant et mériterait un peu de modernisation aussi. Vu le prix payé, ça n'en valait pas la peine et je déconseille.
- Lucia (9/5): - La ubicacion excelente, buen desayuno El trato de la recepcionista fue poco amable.
- 62697adc1b7073a5f76dd28ffb940ac8 (1/5): Poor service - Nothing This hotel advertises itself as a 5-star property, but it is far from that standard. The service is very poor. I arrived at 2:30 PM and was asked to leave my luggage because check-in would only start at 3:00 PM, which was fine. However, during check-in, I explained that we would be leaving very early the next morning for San Blas Islands and asked if it would be possible to arrange a takeaway breakfast, since breakfast was already included in our rate. Instead of helping or offering any solution, the staff member insisted on charging an additional $15, even though it was already paid for. There was no effort to assist or accommodate us. The next morning, when we tried to check out early (around 5:00 AM), the staff member was sleeping and snoring very loudly, and did not respond to our calls. I understand it was early, but completely ignoring guests at check-out is unacceptable. It is reasonable to expect at least minimal attentiveness, especially in a hotel that claims to be 5 stars. Overall, the service was disappointing and does not match the level they advertise.
- c8cafb2096e6739b02468e23f2ba2f5f (9/5): -
- 0eb3cd02c1a270f0f35b225a7c7b93a3 (7/5): - Perfect location in the cathedral plaza. The hotel is beautiful and the staircase is impressive Rooms are very humid
- 1b21ff6537bc709fc8d1ba8baf48bd4d (7/5): Unfortunately - Not Recommended - Great location on the square, lots of restaurants nearby, pleasant to walk around. The rooms are reasonably spacious, but the bathroom and particularly the shower, are old and not in good condition. Reasonable breakfast spread to start the day - but busy & crowded. We booked a Junior Suite 9 months in advance of our visit. The description on Booking.com was very clear - this category of room has a "Landmark View". Upon check in we were given a family suite (which is located with no external view and directly below the gym - great for the earlier starters or hard of hearing). We highlighted this was not the room we booked and were told that the hotel was full that night but we would be moved the following day. Not much choice for us really! The next day different staff on reception told us "the landmark view" is not guaranteed and there was no room too change to! After much debate and requests for Management intervention (no management was apparently available), but after continued debate, the sales director appeared and introduced himself. At last someone who understood customer service! He apologised, but also cited "its not guaranteed" again. I showed him that its mentioned twice in the Booking.com description. He said we would be able to change rooms after 2pm, although he clearly knew that the view was not "landmark' - but it was the room category we booked. Such an unnecessary and unwelcoming start to the stay. [The "Landmark View" description has since been changed on booking.com - but the icon remains in the header!] Roof top pool and area was small, and the decking and loungers were not in good condition, with little shade and unappealing views.
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