Hotel Donde Marcelo

Location: Ambato y Pasaje Herrera, Baños, ec

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 12:00 PM - 12:00 AM

Check-out: 12:30 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Car hire
• Currency exchange
• Non-smoking throughout
• Shared lounge/TV area
• Shuttle service (additional charge)
• Outdoor furniture
• Fruits
• Pet basket
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Japanese garden
• Garage
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Superior Double Room

  Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. This double room features a wardrobe, parquet floors, a flat-screen TV with cable channels and garden views. The unit offers 1 bed.

  Max Occupancy: 5 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by stairs only
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Shampoo
  • Socket near the bed
  • Smoke alarm
  • Key access

• Single Room

  Providing free toiletries, this single room includes a private bathroom with a bath, a shower and a bidet. The single room provides a wardrobe, a sofa, parquet floors, a flat-screen TV with cable channels, as well as mountain views. The unit offers 1 bed.

  Max Occupancy: 4 (1 Adults)

  • Shower
  • TV
  • Telephone
  • Desk
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Sofa
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Smoke alarm
  • Key access

• Twin Room

  Featuring free toiletries, this twin room includes a private bathroom with a bath, a shower and a bidet. This twin room has a wardrobe, parquet floors, a flat-screen TV with cable channels and mountain views. The unit has 2 beds.

  Max Occupancy: 5 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Smoke alarm
  • Key access

• Triple Room

  Featuring free toiletries, this triple room includes a private bathroom with a bath, a shower and a bidet. This triple room has a wardrobe, parquet floors and a flat-screen TV with cable channels. The unit has 3 beds.

  Max Occupancy: 6 (3 Adults)

  • Shower
  • TV
  • Telephone
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Shampoo
  • Smoke alarm
  • Key access

• Single Room - Disability Access

  Providing free toiletries, this single room includes a private bathroom with a bath and a shower. This single room features a wardrobe, parquet floors and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 4 (1 Adults)

  • Shower
  • TV
  • Telephone
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Entire unit located on ground floor
  • Toilet paper
  • Adapted bath
  • Bottle of water
  • Trash cans
  • Shampoo
  • Smoke alarm
  • Key access

• Quadruple Room with Private Bathroom

  The spacious quadruple room has a private bathroom fitted with a bath and a shower. This quadruple room features a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 7 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Private bathroom
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Smoke alarm
  • Key access

Guest Reviews

• Karla (7/5): - Muy bien ubicado, a una cuadra de la Catedral El baño guardaba mal olor
• Andres (9/5): - Bien ubicado y cerca a todo. Estaba limpio y tenia un sillón cómodo.
• Jaime Fernando (10/5): -
• Morocho (9/5): - La tranquilidad para descansar, la recepción excelente 👌 y la ubicación donde se encuentra es muy buena Solo un sofá que causaba mucho ruido y el acceso al garaje un poco complicado.
• Joselyn (6/5): - Esta en el centro y tiene garaje Las puertas no cierran bien , y alguien entro a mi habitación porq se confindio
• Cabrera (10/5): - Los desayunos
• Carlos (8/5): -
• Lucía (8/5): - La vista que tenía desde la habitación Olvidé el cargador de mi teléfono y escribí para pedir me lo regresen pero negaron haberlo encontrado
• Nestor (8/5): Confortable -
• Herman (7/5): - De locatie: in het centrum, net buiten de drukte, Goede douche, ruime kamer, groot bed Betalen met visa card kost 20 usd extra, dat doen ze niet bij alle andere hotels. Geen stoelen in de kamer, maar werden op ons verzoek wel direct gebracht
• Mariuxi (5/5): -
• Eladio Moguel (7/5): -
• Braulio (8/5): Buen sitio, solo mejorar la calidad de atención al público - La ubicación No había agua caliente y el personal no fue amable, el parking es de tierra y si llueve se llena de barro
• Zoran (8/5): - This is one solid hotel. It is clean and has friendly staff. Breakfast is better than at nearby hotels and restsurants. Recommended!
• Jose (8/5): - GOOD
• Andrea (2/5): - Nightmare Experience - Avoid at All Costs This was, without a doubt, the worst hotel experience I’ve ever endured. The room was absolutely disgusting and unsafe for anyone to stay in. Black mold covered multiple areas, making the air feel suffocating and the environment a health hazard. The room was filthy, with grime and dirt in every corner. To make matters worse, there was no functioning air conditioning, leaving the room unbearably hot and uncomfortable. The advertised “breakfast” was laughable—completely inedible and poorly presented. It was clear there was no care or effort put into this aspect of the stay. The entire property felt neglected and mismanaged. I ended up leaving the hotel shortly after checking in and demanded a refund and the owner had the audacity to say there wasn’t any mold even after I showed her pictures. I had to book another hotel last-minute just to escape this nightmare. Do yourself a favor and avoid this place entirely. It’s not worth the risk to your health, safety, or sanity. Stay far, far away.
• Stealin (2/5): - lousy attention they offer the stay included breakfast and that's not the case, they lie to you, they offer you breakfast but they want to charge you extra, liars and bad service.
• Monica (9/5): Superb - The views prefect
• LUIS RAFAEL (10/5): - Recomendado
• Cielo (6/5): - The hotel was close to everything. The only didn't like is that they put little paper toilet on the bathroom and we need to ask for. There is no A/C
• Sebastián (3/5): Poor -
• Albuja (9/5): Superb -
• John (8/5): - It is a clean place walking distance to most amenities. I would stay again in futute travels.
• Luis D Segura (10/5): - Excelente servicio, no les voy a hablar de lo que ya califique con estrellas, les voy a hablar de la calidad humana del servicio que recibí, durante mi estadía mi señora madre murió en mi país de origen y tuve que realizar una serie de tramites de forma remota, la ayuda prestada por el personal del hotel fue de las alta calidad humana y solidaria no tengo palabras para agradecerles, sin duda volveré a visitar este hotel y lo recomiendo sin duda lo disfrutaran.
• Andrew (4/5): - I’d love to rate this hotel better. The location is great. It’s a cool old building. The staff was friendly and accommodating. The problem was the room. Our room had no windows to the outside. The window faced the interior courtyard of the hotel. There was no air conditioning and no air circulation so the room was stifling and stuffy. The noise from the lobby reverberated throughout our room. We didn’t sleep at all and sleep is the number one necessary requirement of a hotel. This the 2 star rating.
• James (2/5): - The primary purpose of a hotel is a place to sleep. It was impossible to sleep at this property. They kept roosters that were very loud all night long.. we returned home tired and ill.
• Ximena (6/5): Debe cambiar la condición de oferta del desayuno - El hotel es bonito en general , pero hay habitaciones mejores y peores! El Parqueadero es fatal , de aspecto y vista, pero la salida sólo lo puede hacer un experto ya que es muy estrecha , además la reserva en línea ofrece desayuno incluido pero en realidad no lo dan , a menos que haga la reserva el día que llega al hotel, pero ya es demasiado tarde para cancelación de la misma!
• SERGIO (10/5): Couple abventure! - Bathroom need improvement,just a bit otherwise we liked the room staff very welcoming!
• Maria Isabel (8/5): - Me salió un buen precio con un cupón que tenía, pero la srta que atendió no quería aceptar que el valor de mi pago incluía desayuno; molesta verifico y después ya no hubo novedad
• Peter (6/5): Not happy. - It was a nice building but the room was listed incorrectly. Not even a toilet paper holder in the bathroom so you place toilet paper on the back of the toilet. Same with your brush. Said sofa. No sofa. Not large enough room for a sofa. The next place i stayed was a full apartment 2 blocks away for oess money. The noise is insane. You are on a street where it never stops. I mean never. Not one minute. The other problem was they would not guve me back my credit card. I kept asking why and after minutes of arguing they finally did. This is after i paid. Credit card was kept and then asked for it back and was told no for minutes until I argued a lot. Why. No reason was given. No place to put anything in the bathroom except on the toilet and mini sink. Its not a matrimonial suite. The list was incorrect in describing. And if you want sleep, good luck with constant noise. I mean constant. Not a minute of quite. Your on a street where the party is all night and the taxiea drive up and down honking at 4 and 5 and 6 am.
• Artur Carlosovich (10/5): - Excelente atención y condiciones de la habitación.
• Ramon (10/5): - Great room, spacious and clean. Close to everything you need.
• Suat (7/5): Good - Hotel is in the center, so close to everything. Entrance to Parking place is so narrow, it is so hard to enter with a SUV. There are a lot of noise from the street. There is not hairdryer in the room. There is not enough towels. There is not internet.
• Arleen (8/5): - El servicio, la limpieza, el desayuno, el servicio de lavandería fue excelente. Personal muy servicial, dispuesto a ayudar y simpáticos.
• Brad (8/5): Sweet Spot in Banos - We stayed for a couple nights. The accommodations were great and perfect for our stay in Banos. We didn't use the room much as we were out exploring, but the staff was helpful. The location is convenient for food and other services. The Wifi was helpful. My only issue was the doors are locked from the inside with a key, so I found myself locked into the hotel at sunrise when I wanted to get out and walk around. I found a back door, into a lot, and then climbed the gate to leave. The doors were finally open when I returned closer to 8am.
• Verified traveler (2/5): - Ugly bathroom and bad smells in it. Hot water didn't work properly.
• Verified traveler (8/5): Estado de la habitacion - Pues si comodo todo lo unico es q no habia agua caliente y tenia una fuga de agua en el baño que permanecia mojado el piso
• Romeo (10/5): Hotel Donde Marcelo - Decent hotel! Make sure to ring the door bell if you go out because they lock up early and your key wont get you into the hotel. If you go out early same thing you have to wait for someone to wake up and let you out!
• Verified traveler (10/5): Helpful! - Very accommodating. Didn’t speak English but we used the Google translate app and they worked with us. Helped us order food after curfew/lockdown at 8pm. Def recommend
• Verified traveler (4/5): Great service- hotel in disrepair - Amazing service. But this hotel is in great disrepair. It is extremely loud- you can hear the folks in the kitchen in the morning and evening. The mirrors were faded, the room door didn’t open easily as the handle was broken. The bed was fine, but the bathroom smelled awful and though it was clean, it was in disrepair with tiles kissing in the shower and holes in the walls.
• Verified traveler (6/5): - Ubicación cercana al centro. Aunque cuenta con parqueo es complicado para carros grandes debido a como ha sido construido. La habitación que me asignaron no incluía las características de la habitación que se eligió en la aplicación. A pesar de que uno indica el número de personas que se hospedará, no habian suficientes toallas en la habitación, aunque luego de solicitarlas fueron entregadas.
• Verified traveler (8/5): - Good hotel i had a good time me gusto mucho mi estadia en el hotel.
• Peter (10/5): Pete Ross, Washington, DC - The hotel is located in the center of the city very close to the main church and all of the downtown restaurants. It is also very close to the volcanic baths. The hotel room was spotlessly clean. They also have FREE on-site parking, which was very nice because there is absolutely no free parking in the area where this hotel is located because of its downtown location.
• Juan (10/5): - Late check in without any problem. The room was clean and comfortable.
• Arturo (10/5): Hotel Donde Marcelo una Excelente opción - Recomiendo totalmente este grandioso hotel muy confortable y la atención de primera
• Verified traveler (6/5): - Close to the citycentre and termales. Óoooooooooooooooooooooo
• Verified traveler (8/5): - Only thing we did not like is they locked us out at night time....and very noisy...school across the street and busy road no screens on window and no A/C had to keep window open for fresh air....breakfast was ok...
• Valeria (10/5): - Excelente servicio..muy amables. Recomendado
• Patricia (8/5): Goed! - In het centrum, schoon, grote kamer, duurt lang voor het warme water op 2 de etage, erg gastvrij alleen Spaans talig. Doen erg hun best om het je naar je zin te maken. Ontbijt inbegrepen. WiFi erg goed!
• Verified traveler (8/5): - Proche des termes du centre et gare routière Parfait
• Daniel (4/5): Hôtel mal entretenu - Une chambre spacieuse et calme en principe mais le hall de l'hôtel résonne beaucoup. Une des fenêtres était impossible à fermer et le personnel n'a entrepris aucune réparation. Un hôtel en voie de vieillissement non entretenu pour résumer. Mais propre.
• Cristina (8/5): - The bathroom is not too clean .. the sink was covered and you have to be careful The shower is dirty The pillows cover has some spots The bed not to soft In the morning very noisy
• Sapu (8/5): - Muy buena ubicación, habitaciones grandes y cómodas. Excelente servicio y atención. Muy rico el desayuno!
• Lorna (8/5): Great location! - Great location, close to "the action" but a couple of blocks from the noise. Easy to walk to the hot springs. Only complaint is that there were two pillows covered with shams that weren't especially clean. There were no pillows with pillowcases that were changed daily with the sheets.
• DavidPanico (8/5): - Bright cleanliness of lobby, hallway and rooms. More words.
• JAIRO (10/5): - Todo fue excelente, los desayunos muy ricos. La sra. Rosita y Rita son muy amables. Definitivamente superaron nuestras expectativas.
• Verified traveler (8/5): - Nice rooms and good location for walking around Banos.
• Verified traveler (8/5): - Fantastic location! Next the thermal waters,, 1 block from the basilica. A mountain bike rental next door. View of a waterfall from by my bedroom. Great full breakfast! Bedroom was very clean, but bathroom smelled of mold.
• Vicky (10/5): - Friendly staff
• Verified traveler (8/5): - It was close to everything. The staff were very nice.
• Dean P G. (6/5): The property was exactly as described. - The property was clean, the staff was friendly and the complimentary breakfast was delightful. I would recommend other travelers consider Hotel Donde Marcelo for their stay.
• Stephen (8/5): Exploring Ecuador - We are self touring areas of Ecuador. Banos being a town chosen for the hot springs. This hotel being simple, basic & clean. Busy street with school yard nearby. Was glad we had white noise machine for sleep. Walking distance to hot spring bath house.
• BHARGAV (8/5): - I was satisfied with my stay. Good clean rooms.
• Craig (4/5): Takes a lot of patience... - I wanted to like this place because it is a very charming setting. It is old, but well maintained. Very open and comfortable. But... The toilet leaked in the bathroom and we never could get them to fix it. We had multiple rooms, so we closed it off and shared our remaining bathrooms, but this is not an option for most. The dining and event area is in a central courtyard and the rooms are on 3 floors around it, so noise it amplified and sent down the short hallways. On a normal day not so bad, but one night they had a huge party going on with many adults and children. I can only describe the sound in the rooms as being like trying to sleep in an ice skating rink full of the echos of shrieking children. Again, not so bad if they quit at a decent hour, but despite several assurances that it would be quit in "30 minutes," it went until nearly midnight on a Wednesday night. The staff is very nice, but the desk person/manager seemed pretty un-engaged. We never saw the promised complimentary breakfast. They did let us check out late, which was a nice accomdation.
• Judith (6/5): Clean hotel - First of all we were never asked to check in, we could have been anybody ! Our room was good, the bed was huge & comfy & it was kept clean. There was loud music playing at all times and noisy children running about all the time, one night my husband had to go down to reception to ask them to keep the noise down because we could not sleep, they did quieten down after that. The wifi in the room was patchy so we had to stand in the corridor to get a reasonable signal. Renovations were going on during our stay.
• Dylan (10/5): Do yourself a favor and stay here - Very clean, quiet, excellent food, comfortable beds and spacious rooms. This place exceeded all expectations. If you are staying in Baños, stay at this hotel.
• Verified traveler (6/5): Close to everything in the city - Nice location but there was no internet conection
• Jo (6/5): Choose another place! - I wad so looking forward to this hotel! I had been stayong on hostels and was anxious for a hotel which supposedly should cater somewhat to the clients. This hotel was a disappointment! The staff were not the least bit interested in trying to understand my limited Spanish. I used my map and tried to ask where there were restaurants nearby the park and they pointed me to their dining room and said "no pizza". I asked did they speak any English even poquito.. they said no and looked away! The cleaning staff came second day at 8:45 at night and I assume wanted to clean my room but who knows ! The location is not as depicted nor did I get a quiet room that I requested. There is a huge construction yard across the corner which started work grinding and banging at 6 am and one day/night ran 22 hours until 4:30 am!!! Yes am! Also right across the street is a grafiti plastered concrete wall that surrounds a school soccer field! Not quite the location suggested in the Booking.com ads! They wanted to charge $3 per k to do laundry when a local laundry service asked $0.80 per kilo.. There are plenty of other places to go on cleaner streets and close to resturants and parks and shops. For less money!
• Verified traveler (10/5): Like home - My daughter got a little stomach ache and the staff gave us a tea with out any charge, to us thats was very kind

Photos