Riveredge Resort Hotel
Location: 17 Holland Street, Alexandria Bay, us
Star Rating: 3 Stars
Property Type: Resorts
About this Property
Luxurious Indoor Swimming Pool
Experience relaxation and fun in our indoor swimming pool at Riveredge Resort Hotel. Take a refreshing dip or simply lounge by the poolside, soaking in the serene atmosphere.
Scenic River Views
Wake up to stunning river views from the comfort of your own balcony. Watch the boats sail by and enjoy the peaceful ambiance of Alexandria Bay right from your room.
Wellness Amenities
Indulge in ultimate relaxation with our hot tub and fitness room facilities. Whether you prefer a soothing soak or an invigorating workout, we have everything you need to unwind and stay active during your stay.
Book your stay at Riveredge Resort Hotel now and elevate your vacation experience to new heights!
Important Information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
The restaurant, Window's On the Bay, is seasonal and will be closed from October to the end of April.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Family rooms
- Lift / Elevator
- Safety deposit box
- Fax/photocopying
- Hot tub/Jacuzzi
- Massage services
- Non-smoking throughout
- Beauty Services
- Manicure
- Pedicure
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Fire extinguishers
- Sanitized tableware & silverware
- Smoke alarms
- Physical distancing in dining areas
- CCTV outside property
- Face masks for guests available
- Security alarm
- Key card access
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Access to nearby indoor pool
- Golfing on site
- Self parking (surcharge)
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Reception hall
- Swimming nearby
Rooms Available
-
Superior Loft, 1 Double Bed with Sofa bed, Balcony, St. Lawrence River View
1 Double Bed and 1 Double Sofa Bed
452-sq-foot room, balcony/patio with harbor views
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Sofa bed, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Refrigerator
- Satellite channels
- Sofa bed
- Free WiFi
- Balcony or patio
- Bedsheets provided
-
Panoramic Room, 1 King Bed, Balcony, St. Lawrence River View
1 King Bed
301-sq-foot room with a balcony
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Refrigerator
- Satellite channels
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
-
Superior Loft, Multiple Beds, Bay View
1 Queen Bed and 1 Double Bed
456-sq-foot room with bay views
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Refrigerator
- Satellite channels
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
-
Panoramic Room, 2 Double Beds, Balcony, St. Lawrence River View
2 Double Beds
301-sq-foot room with a balcony
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Refrigerator
- Satellite channels
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
-
Superior Loft, 1 Double Bed, Jetted Tub, Marina View
1 Double Bed
301-sq-foot room with marina views
Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Bed sheets
Bathroom - Jetted bathtub
Practical - Iron/ironing board and phone
Comfort - Climate-controlled air conditioning
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Refrigerator
- Satellite channels
- Jetted bathtub
- Free WiFi
- Bedsheets provided
-
Queen Suite With Spa Bath
This suite's standout feature is the spa bath. This air-conditioned suite is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with river views. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
-
Standard King Room
The spacious double room provides air conditioning, a coffee machine, a balcony with river views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
-
Double Room With Balcony
The spacious double room provides air conditioning, a coffee machine, a balcony with river views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
-
Family Junior Suite
The spacious family room provides air conditioning, a coffee machine, a balcony with a quiet street view as well as a private bathroom featuring a shower. The unit offers 3 beds.
Max Occupancy: 5 (5 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
-
Deluxe Family Room
Providing free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned family room provides a flat-screen TV with satellite channels, a coffee machine, a seating area, a wardrobe as well as a quiet street view. The unit offers 4 beds.
Max Occupancy: 8 (8 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
-
Deluxe Double Room With Castle View
The spacious double room offers air conditioning, a coffee machine, a balcony with river views as well as a private bathroom boasting a bath. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
-
Deluxe King Room
The spacious double room provides air conditioning, a coffee machine, a balcony with river views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
-
Suite With River View
This air-conditioned suite includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with river views. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
-
Deluxe Queen Suite
This air-conditioned suite includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with river views. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
-
King Room With Spa Bath
The spacious double room offers air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. This double room has a wardrobe, parquet floors, a flat-screen TV with satellite channels and outdoor furniture. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
-
Queen Room With Spa Bath
The spa bath is a top feature of this double room. The spacious double room features air conditioning, a coffee machine, a balcony with river views as well as a private bathroom boasting a shower. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
-
Deluxe Suite With Spa Bath
The spa bath is the standout feature of this suite. This air-conditioned suite is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with river views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
-
King Suite With Spa Bath
This suite features a spa bath. The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, a coffee machine, a wardrobe, a safe deposit box as well as river views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key card access
Guest Reviews
- Taylor (10/5): -
- Tammy (3/5): - The view/location was great The people next to our room were fighting for hours screaming and their baby was crying from them fighting , we couldn’t sleep while they were fighting the cops ended up being called
- Guest (9/5): -
- Schubmehl (1/5): Probably won't be coming back. Everything is outdated and doesn't feel like it did years ago. - Did not eat on the property. Carpet was dirty/stained.
- Ashley (10/5): -
- Marcia (6/5): - The property was nice but our room was in need of upgrade. Curtains were torn, sheets had stains, bathroom toilet had ring around the inside.
- Valerie (10/5): - The room had a beautiful view. Beds were comfortable.
- Kim M (10/5): - The staff was knowledgeable, professional and helpful. The room view was beautiful.
- mark (10/5): - Perfect.
- Mary (10/5): Very nice stay - Early bird special for dinner Nothing
- Donna (6/5): - 5 of us shared a large room for 4 nights, but soap dispensers didn't work, hot water was minimal, there was only a small pot for coffee(no Keurig), no microwave for heating anything up.
- Guest (10/5): A nice experience and lovely location and we enjoyed it very much. - Great location and good breakfast We were stuck in the elevator for half an hour. Ringing bell and pounding on doors. Had to call 911 and fire department got us out. We were nervous and a little frightened. The front desk was apologetic but we were a little disappointed that no one followed up with after the incident to make sure we were okay.
- Lou (8/5): - The restaurants were very good. Very reasonable prices and food was very good. The baf was lumpy.
- Sandra (8/5): - Room had drapery problems and closet door was broken. Also we did ask for room service. That consisted of clean towels and emptying garbage cans. Bed wasn’t made either morning but after speaking to front desk that is what happens. Dining room was nice, our breakfasts were excellent and servers were great. All in all a nice visit
- Robert (8/5): - It’s an older hotel showing It’s age But it was clean. Landscaping around the hotel needs to be spruced up quite a bit.
- Paul (10/5): - Easy check in. Clean room. Responded quickly to tv issue. Great view of the river and islands. Easy walk to downtown.
- Paul (10/5): Jacuzzi Rules - rough day driving staff at check-in excellent made me feel better when i got out of Jacuzzi slept 10 hrs
- Gary (9/5): - Location was great! The service for breakfast was substandard. Standing at the door waiting to even get a seat was far to long. The restaurant had only 5 couples seated with many open tables and we waited 14 minutes to even be seated. Two couples behind us walked out due to the wait time.
- Linda (10/5): - View from room 342 was outstanding
- Guest (10/5): Great location, staff were very friendly -
- Guest (10/5): -
- Valerie (6/5): - We were greeted by overwhelming cigarette smoke in the entry. The room was spacious, but the door didn’t fit the space. The door jam was hallow, meaning the locking mechanism sat in a huge hole. Altogether, light poured into the room at night. The balcony was supposed to have a view of the bay. Instead, it offered a view of the parking lot. The curtains didn’t begin to keep the light out. The bed frame was helt together with duct tape. That felt classy (not). Breakfast sucked. The pancakes were terrible for the price. Altogether, i was unimpressed. Bonnie Castle or Capt.Thomas offer better stays.
- Christine (8/5): -
- Karen (10/5): - Clean, comfortable and overall a nice place to p
- roger (10/5): - Beautiful view from our room. A microwave would have been nice
- patricia (8/5): - We were lucky enough to get a room at the end of the building overlooking the bay and Bold Castle. The sunsets were beautiful. Sorry to say the main dining room was closed for a special event but the specials in the bar were good.
- Janice (8/5): - I really loved having a balcony and fortunately the weather was perfect for enjoying it. I would have liked to have a microwave in my room particularly the first night as the restaurant was closed. The 2nd night i ate ate the restaurant and had the tempura battered tofu meal. It was done to perfection however i would have enjoyed a dipping sauce to go with it. All in all, enjoyable enough.
- Douglas (10/5): - Clean room with hot tub in loft. Great view from balcony but alot of spider webbing on balcony seats and railings. Hallways have alot of stained ceiling tiles
- Chris (8/5): - Floor was not clean, unvaccumed.
- Benjamin (6/5): - The room with the jet tub was nice.
- kerry (10/5): - Great spot to be
- Lawrence (8/5): - Enjoyed our stay except for the mattresses
- Robert (8/5): Put Some Profit Back Into The Hotel - My booked room was changed from a King bed to two singles. They upgraded to a Jacuzzi room that only had a twin bed. It was a nice room, however the bed was small. The hotel needs to have some of the profits put back into the hotel. Very run down with broken elevators and hot tub, poor carpets and all around degradation. This is NOW a 3 star establishment.
- Mary (10/5): - A great place to stay and unwind for a weekend. Loved the jacuzzi tub and the balcony. Had a slight issue with our balcony door stuck shut, but maintenance fixed the issue promptly.
- Adrian (7/5): מיקום טוב סביר ללילה - מיקום מצויין אין כספת מתקן מאוד מיושן דורש רענון ארוחת בוקר יקרה ללא תמורה הולמת סלט פירות מקופסאות חמוץ
- william (10/5): - Great receptionist. She spent time helping us get activities planned.
- Elisabeth (10/5): - We had reserved a room to be able to see the St Laurence shipping channel. The room given had a balcony, but we needed to hang out over the railing a bit to see the channel and Boldt Castle. They moved us to a fabulous room with a great view! The employees were very friendly and accommodating! Will tell friends!
- Guest (8/5): The property was lovely and made the stay relaxing and enjoyable - All I can say is location was great. Room was clean and food was very good. The Wi-Fi was slow and the shower wasn’t great
- Guest (10/5): - Clean room comfy bed great staff and very good food Nothing everything was great
- Guest (7/5): It was Just ok - Didn’t go to breakfast,location is awesome! Was planning on using the hot tub,that was out of order🤬
- karen (8/5): We had a relaxing time away and had no problems with hotel. Staff was very friendly - Location and food in restaurant was very good It seems like it is getting dated, we are 55 years old and we seemed to be the youngest. I feel like it was a great resort in the past
- Patrick (8/5): - Enjoyed our stay, will go there again.
- Kenneth (8/5): - Room was dated. The shower/bath tub was impossible if you are elderly. Very slippery.
- Paul (7/5): Decent - Location… handy and scenic Property needs a reno
- Stan (9/5): Relaxing and beautiful weather - It was an enjoyable few days They just needed more help in the lounge due to dining room being closed for a private event Only one waitress!!! Only one waitress in bar lounge due to dining area closed that day 9-10 wed.
- Susan (10/5): Wonderful clean and comfortable - Everything! Nothing!
- Terry (6/5): - Good, but a little expensive
- Michael (5/5): - View from room Cleanliness value for what you pay place needs updating
- Dale (8/5): - convenient location
- Courtney (8/5): Good location for staying ABay - Great view of ABay It was a little tired and it could have been a little cleaner, spiders and cobwebs in the corner of the ceiling (had to take care of that before sleeping)!
- POLINA (6/5): - The restaurant was awful. All the dishes likely were preheated in the microwave after who knows how many days of being prepared. The only eatable choice during the breakfast were eggs, during the dinner- nothing.
- Tim (8/5): - It was ok to good
- Ryan (8/5): - Didnt keep the drunk loud people under control at 11pm is my only complaint
- FNU (8/5): - We had a comfortable stay at this property. The room and bathroom was quite clean. The view from the balcony overlooking the river was beautiful. We also enjoyed the breakfast at their restaurant.
- Mary (10/5): - Great hotel convenient to visit 1000 islands. Food was just ok. Only one server the morning we were there. I felt bad for her. She was running around serving lots of tables. Staff were very professional though and accommodating.
- Angel (8/5): - The property was good. Everything was walking distance. Staff were nice, food was good. However, the safe in the room was not functional and the mattress protector could use a replacement.
- Brian R (4/5): - I was truly disappointed. No microwave, poor condition of curtains and no rm darkening, floor was dirty, our rm had dumpster removal outside the window. The noise was terrible on our floor. I will not go back or recommend to anyone
- Diane (2/5): - The hotel is a mess. The carpets are disgustingly dirty, taped down, ripped in spots, just awful. The WiFi was not good. The pool was cold, the hot tub was broken. The atm wasn’t working. The room was so dirty. I never heard a vacuum run. The toilets were so dirty, the bathtub, too. The sink was black. The cleaner supposedly cleaned, but nothing was cleaned at all. We asked for a different room and excuse was none were ready. They were down cleaners they said. You had to sign papers they weren’t responsible for any losses, but the price was very expensive. Your money was none refundable. The furniture was stained and broken! I’ve never seen such a dated, dirty, unsafe, room! The carpets were unsafe to walk on. A huge liability with bare and dirty spots where they were coming up. The entry way was nice, just looked nice until you got upstairs. The carpet was taped down in the halls, even. It’s an accident waiting to happen. The maid repented your towels. We dropped some nuts on the carpet and they weren’t vacuumed, ever. Around the toilet was black. The balcony has nails sticking up. My money should be refunded. The maid didn’t even change any bedding. The towels were dirty. It’s a disaster!
- Teresa (10/5): - The location of the property is great.
- Kyle (6/5): - Nice hotel but definitely showing its age
- Gary (10/5): - Room was very nice and plenty of space.
- Brenda (2/5): - It's such a shame this property has been let go for so long. I can't believe we paid over $200 for one night in this run down, dated, dirty, hotel. The hot tub was out of order a long with the sauna. The pool was small, cold and dirty. The spa area was filthy. Guests and/or staff were smoking pot so the hallways stunk. We were very disappointed.
- John (10/5): - Everything was walking distance
- Brooke (4/5): - property is very rundown. Both the hot tub and the sauna or closed and the pool and gym were both very old and yucky. Room was OK.
- Jody (6/5): - Excellent position and views on St Lawrence but this property is tired(with a capital "T")-- carpets are stained,curtains ripped and the door to our room stuck and could be difficult to open. Wi Fi very unreliable,which the hotel put down to kids gaming .
- Teresa (6/5): - The property hasn't been updated since the 80s.. The beds were very uncomfortable. Very outdated interior but the exterior looks nice. Nice views of the waterways.
- Jessica (10/5): Great hotel - friendly staff - Very cool older hotel. A little dated, but a fun vibe. It was convenient to have it next to the boat tour dock. We stayed in a room with a spiral staircase which my teen daughter thought was amazing. I loved the view and the balcony. Hotel restaurant was a bit pricey, but about what you would expect. Server was amazing and the food was delicious
- Joan (4/5): - Staff is friendly. Property in poor condition. Spa and sauna advertised on website and also outdoor pool but not available in real life. Indoor Pool not heated and mold around enclosure. Towels have holes in them. Dangerous surroundings! Bathroom fan didn’t work. ATM out of order. Not worth the price charged. View and proximity to town are the only positives. This is not a resort!!!
- Lauryn (6/5): - We've stayed here a couple of times prior to this stay. We were overall satisfied with our stay, however, the cost paid per night does not reflect the overall qualify of this hotel/resort. Time has not been kind to this property. Each time we stay something is a bit more run down. On the second night the hot tub quit working. This time I believe we were placed in the only room in the entire hotel with carpet still. We were in room 433 (so very top floor closest to the banquet hall facing Boldt Castle). It had a little bit of a musty smell but we only stayed 2 night so it was fine. The shower head was a bit intense... no way to make it any less than 3 blasting water jets boring into your skin. I guess some may find that ok. I thought it just hurt. The fridge was nice to hold the food we brought for lunches. Overall the hotel is walking distance to everything in Alex Bay. The live music at night was nice. Overall I'd say it's a bit pricey for what you get. They really need to put some more money into the place. I think we'll be finding a new place to stay for our once a year weekend.
- Gail (8/5): - The staff was great. They took great care of us. There wasn’t much going to on as far as activity around the hotel. Pretty quite .
- Zackary (10/5): - Rooms were slightly dated but overall very clean, nice to have restaurant options/tiki bar and an easy walk to the downtown street.
- Barbara (10/5): - Great location. Our room was so clean and comfortable. Very nice on-site restaurants.
- Deb (4/5): - First, one of the keys didn't work, no biggie, it was replaced. When settling in the room for the night, the TV did work and had to be replaced (it was MUCH smaller TV). After watching TV for about an hour, the volume quit and would not work. The next afternoon, maintenance fixed that. The hot tub was disgusting, there was so much dirt on the bottom it turn into mud piles. The pool looked very unkept. On the bright side, the location was very central to everything, the food was very and restaurant and bar staff very friendly and accommodating. BUT, this was not a $200 a night hotel! I would not recommend it!
- Peggy (10/5): River Wonderful! - Have a great variety of food at a reasonable price. Beds could be firmer to soft for me. Accessible internet service. Great location and lovely view of the river, and bolt island. Close to restaurants and shopping.
- CHARLES (10/5): - I was looking forward to staying on the side of the tiki bar, I thought that was the riverside when I booked my room so I was surprised when it was not. My mistake. Staff Excellent, food very good. Plan on going back next year! Thank you
- EDUARDO (10/5): - The view and the people were awsome
- Marion (8/5): - No safe in room. Beds were comfortable nice balcony Food was ok ubs outlets were scarce
- Natalya (8/5): - Food is good. I'd prefer self-service at breakfast. Bed is comfortable enough.
- kathryn (10/5): - Room was clean place was quiet the balcony was great to watch the boats on the water. Walking distance to restaurants. Would highly recommend
- Lorraine (10/5): - The food was excellent and the people were friendly and helpful. The place could use a few updates i.e. the carpet on our floor was “bubbled” in the center.
- Lisa (6/5): - Everything was “old” and worn down. The staff was not particularly helpful.
- Jennifer (8/5): - Friendly atmosphere!
- Robert (10/5): Enjoyability Exceeded Expectations! - Staff did their best to accommodate our needs beginning with early check-out. Great location so we could walk to restaurants, shops, and cruise ships. All staff were friendly and eager to help with questions and requests.
- Thom (6/5): - The main thing that was wrong was every aspect of the bed and bedding was crude at best. This place looks to have not had any renovation in the last 30+yrs the carpet was coming up in all halls and the gym was an insult. This establishment is known to be in the top two of hotels in Alexandria Bay and all I have to say is yikes!
- Christine (8/5): - I liked everything about it except not having a balcony room.
- Kelly (8/5): - Loved watching the sun set on the balcony.
- Tomasz (8/5): Very good -
- Ida Jean (6/5): - I saw a lot of areas that could be cleaned up as well as needing updates. Lots of cobwebs on the pool deck, the gazebo by where you eat dinner and the balconies. A little cleaning up will go a long way
- Jeanne M (10/5): - Riveredge has always maintained the simple elegance of an older resort. Have always had enjoyable stays over the many years we have stayed at Riveredge Resort.
- Jack (8/5): - Location and view. The hotel needs to be updated drastically….,,,it looks like they at some point tried but need a more qualified decorator. Room needs a comfortable chair or couch, get rid od the 80’s pinkish brown stone. The TV takes two remotes to make it work. Nice looking on outside.
- James (4/5): - The resort is dated. Needs to be updated. The carpets were coming apart in the hallways, old furniture, common area was not ventilated needs new HVAC. The towels and wash cloths were not all clean and had to ask for fresh ones. Blow dryer in bathrooms didn’t work. Management was terrible. It definitely has potential and is in a great location.
- Mark (10/5): - Beautiful views of ships and boats on the St. Lawrence River! Walked to river cruises and a variety of dining and shopping options. Stopped for a drink at the outdoor Tiki Bar.
- Anonymous (8/5): Very good -
- Gary (3/5): Way too much money for the condition of the facility - Family of four, two wash rags, one with a hole in it, Window exterior had scum on them. Concrete on balcony in bad shape.
- Pat (4/5): - Check in was delayed, the property is old and tired
- Mary (10/5): Exceptional - view was amazing as was the location.
- Rosana (5/5): Alexandria Bay is beautiful place. Good restaurants with really good food, the town is really nice. We enjoyed the weeke - The location was perfect. Too dated, lack of cleanliness. They just change towels every day and remove garbage. They don’t clean your room and bathroom. The double bed size was full if you want to sleep comfortably, make sure they reserve a king or queen bed for your stay.
- Verified traveler (8/5): Great location and price, the hotel was dated. - The hotel is in a great location, has parking, and offers balconies with a view of the river. There are numerous restaurants within walking distance of the facility. The room was dated and somewhat beat up as was the lobby.
- Gerald (10/5): Great place to stay! - Spectacular View! Beautiful room with a scenic overlook.. Nothing at all great service and staff.
- Robyn (8/5): - We enjoyed the tiki bar - hotel is pretty dated but easy walk into town.
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