Hotel William Gray
Location: 421 Rue St-Vincent, Vieux, Montreal, Quebec, H2Y 3A6, Montreal, CA
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience the elegance of Hotel William Gray, where luxury meets convenience in the heart of Montreal.
Indulgent Spa Retreat
Pamper yourself in our exquisite spa, offering a range of massages, body treatments, and rejuvenating facials designed to refresh your mind and body.
Gastronomic Delights
Savor premier dining at Maggie Oakes, our fine-dining restaurant with a stylish bar/lounge, or enjoy room service during limited hours for a cozy night in. Our cooked-to-order breakfast ensures your day starts right.
Business and Leisure Combined
Whether you're planning an event or working remotely, our state-of-the-art business center and versatile meeting spaces cater to your professional needs.
Don’t miss out on an unforgettable experience—book your stay at Hotel William Gray today!
Important Information
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 04:00 PM - 05:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Fitness facilities
- Express check-out
- Fireplace in lobby
- Electric car charging station
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Concierge service
- Elevator
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Conference space
- Bicycle rentals nearby
- Fireplace in lobby
- Hiking/biking trails nearby
- Breakfast available (surcharge)
- Library
- Rafting nearby
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Limo or town car service available
- Snowshoeing nearby
- Full-service spa
- Meeting rooms
- Smoke-free property
- Wedding services
- Billiards or pool table
- Tours/ticket assistance
- Snack bar/deli
- Computer station
- Rooftop terrace
- 24-hour fitness facilities
- Electric car charging station
- Housekeeping on request
- Designer stores on site
- Banquet hall
Rooms Available
-
Suite (Alcove)
1 King Bed
Balcony with city views
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and first-run movies
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and room service (limited hours)
Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Room, 1 Queen Bed (Alcove)
1 Queen Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and first-run movies
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and room service (limited hours)
Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Deluxe Room, 1 King Bed (with View)
1 King Bed
Overlooking the city
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and first-run movies
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and room service (limited hours)
Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Room, 1 King Bed (Alcove)
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and first-run movies
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and room service (limited hours)
Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Suite, Corner (Alcove)
1 King Bed and 1 Double Sofa Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and first-run movies
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and room service (limited hours)
Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Deluxe Room, 1 King Bed, Balcony
1 King Bed
Features a private balcony
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and first-run movies
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and room service (limited hours)
Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Deluxe Suite
1 King Bed and 1 Double Sofa Bed
Features a private balcony
Layout - Bedroom
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and first-run movies
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and room service (limited hours)
Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Room (The Residence)
1 King Bed and 1 Double Sofa Bed
Overlooking the city
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and first-run movies
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and room service (limited hours)
Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Room, 1 King Bed (Maison William Gray)
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and first-run movies
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and room service (limited hours)
Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Suite (Maison William Gray)
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and first-run movies
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and room service (limited hours)
Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Deluxe Room, 1 King Bed
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and first-run movies
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and room service (limited hours)
Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Frette Italian sheets
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
Guest Reviews
- H3983EKpatrickg (10/5): William Gray I’ll give another Stay! - Staff was excellent, rooms are spacious clean and comfortable. Located in such a beautiful historic area, everything is within a 5-10 minute walk. Front desk and room cleaning was top notch and both were very attentive to whatever needs was asked of them. Couldn’t ask for a better atmosphere and area to stay in while in the city!
- jenniferjB739YU (10/5): Back for our 2nd stay — Ready for our 3rd! - This is our second time staying at Hotel William Gray in Montreal — and we’ll stay here again on our next visit! Perfect location on a charming street, walkable to restaurants and Metro (you can get anywhere you need to go in Montreal by subway or bus so easily, including the airport). Great coffee shop in the same building. Relaxed, stylish atmosphere (i.e. cool, but not a scene). Delicious smelling Le Labo bath amenities in the rooms. Very helpful and warm staff. Twice daily housekeeping visits if you’d like (and the green/red light system is genius; no clumsy door hangers). Did I miss anything? We love it here.
- Venture13833731588 (10/5): Great stay at Hotel William Gray - My stay at the Hotel William Gray was nothing short of a delight. Despite some ongoing construction and lack of pool access due to it still being the off season when I stayed there. The staff were very accommodating to my requests. The cleaning staff kept my room impeccably clean. The hotel met my high expectations in every regard.
- I6388HCchelseah (10/5): A 5 Star Stay Defined by Extraordinary People. - Hotel William Gray is a masterclass in elevated hospitality. A beautifully restored historic building where modern design meets genuine, heartfelt service. But beyond the stunning aesthetics, it's the people who make this place truly unforgettable. From the moment we arrived, Eddy set the tone for our entire stay. His warmth and charm made us feel not just welcomed at the hotel, but welcomed to Montreal itself. Eddy was attentive, proactive, and accommodating. On our last night, when we mentioned wanting to find a place for a nightcap, Eddy didn't simply point us in a direction, they curated the experience. Eddy recommended a speakeasy (a classic Montreal cultural experience) and personally walked us there IN THE RAIN! Eddy is the kind of hospitality professional who reminds you why travel is so meaningful. The valet team, most notably Tom, matched the same standard of excellence. They were unfailingly prompt, ensuring our car was always ready so we could make the most of every moment in the city. What set them apart, however, was the care they showed during checkout: reminding us to have our passports accessible and sending us off with waters for the drive to the airport. It didn't feel like a hotel transaction, it felt like family seeing you off. Hotel William Gray has it all - stunning design, beautifully appointed rooms, top-tier amenities, and breathtaking rooftop views of Montreal's skyline. But's is the exceptional, detail-oriented staff that elevated this from a great hotel to an unmissable experience. If you're visiting Montreal, stay here, you won't regret it.
- stevepR5715YD (10/5): Family trip for a dinner and concert - Our second visit to this hotel and once again it exceeded our expectations. Perfect location, very clean and well maintained along with top notch service. Everyone is so friendly and welcoming. We also appreciate the extra touches such as the water bottles at check in, snack in the room with welcome letter and the complimentary cocktail. Thank you we will definitely be back again!
- H9459BPkaylac (10/5): Perfect. - Customer service was over the moon amazing. Room was absolutely gorgeous. Valet parking was available and fantastic service as well. Staff were so friendly and helpful. Can’t say enough good things about this place.
- ariaventuras (10/5): Magical Stay in Montreal - What a fantastic experience! With beautiful rooms, attentive staff, exceptional amenities and dining options, and an unbeatable location, there’s truly no better place to stay in Montreal. A special thank you to Diego and Kenny for their outstanding hospitality, kindness, and incredible attention to detail! Hotel William Gray delivers unparalleled luxury and charm. We can’t wait to return. ✨
- dl719 (10/5): Cool Vibes Old Port Montreal - It is said that Montreal Quebec has two seasons, winter and construction. And indeed we experienced this on our recent stay in Montreal. Will Gray is well situated in Old Port Montreal. You can see, smell and walk history right here. The location perfect, steps from Ferris wheel, clock tower, urban beach, science center, shops and restaurants… A few steps to the Basilica, under construction but still open for tours, light show and concerts. Will Gray also under construction of lobby and meeting area although the staff well communicated short bursts of drilling and noise. Halls quiet, rooms soothing, front desk/concierge/ doormen helpful. Meals at connected Maggie Oaks delicious and well staffed. This is where you want to be when visiting Montreal; enjoy the serenity of this most comfortable hotel and imagine today amidst the past.
- 755nicholasy (10/5): Couples weekend trip - Spent a long weekend at Hotel William Grey and will be back for sure! Excellent and unique hotel in the best location
- E3663ESleonardc (10/5): Amazing Experience and Service - I booked the hotel William Grey on a recommendation from a college and was not disappointed at all. First the hotel is located right in the heart of old Montreal a perfect location surrounded by shops and restaurants. The hotel was beautiful well maintained, modern and spotless. Rooms were clean , spacious and well laid out. The restaurant that was in the hotel was Maggie Oaks and it was such an unexpected surprise we ate there a total of four times. The food was amazing, good size portions cooked to perfection. The service was out of this world not only at the restaurant but right from the front desk to every employee we encountered. Special shout out to Pascal and Vincent for one of the best service experiences we ever had. I would highly recommend William Grey for any occasion for any trip.
- Compass64355146753 (10/5): Luxury comfort - I stayed at the William Gray for 2 nights. I had the most gorgeous view from the 8th floor of the Ferris wheel and the citadel. It was also a quiet location within the hotel. The room was spotless with a minimalist decor, including my favourite spot, the yellow chair and ottoman. Accented by the cement reinforced walls, it is a small and very cozy space with a comfortable bed and ample down pillows. Check-in was quick and efficient. I look forward to returning.
- rahimm599 (10/5): Best Service I have ever experienced! - While attending a work conference in Montreal during Ramadan 2026, I had a memorable experience at my hotel. Each morning before dawn, the chef went out of their way to prepare a special suhoor meal for me. Every meal featured a different theme, beautifully balancing sweet and savoury elements, and was always accompanied by fresh fruit. Everyone at the hotel was really friendly and cordial!
- danamP8894AY (10/5): Fabulous Hotel & Delightful Brunch - Magnificent hotel stay & birthday brunch at the Terrace William Gray restaurant. Customer service most impressive from valet to hotel reception and restaurant staff! The winter brunch concept is fabulous - being outdoors on a terrace sitting in a cozy dome overlooking our beautiful city- just WOW!
- Companion59381891313 (10/5): Wonderful - This was our second stay at the hotel william gray in montreal and honestly, we wouldn't stay anywhere else! The staff were all extremely welcoming, friendly, and helpful ....and they made us feel truly at home. Also the rooms are very comfortable and clean ...while the rest of the hotel is very well designed and has many areas to relax and enjoy after a long travel day.
- ManotickRabbit (10/5): A gem in Old Montreal - A true gem in Old Montreal. Perfect location. The entire staff made you feel welcome and comfortable. They helped us with any questions or requests. Went above and beyond to help with meal plans. Paulo, valet, was most professional. Eddy and Diego were so friendly. Just a fabulous place and people. Will certainly return.
- Dream826226 (10/5): A Charm in Old Montreal - What a great stay in Old Montreal! A fantastic location to walk around both day and night. Staff was wonderful. Our room was clean and we liked the decor. If you like walking and the weather is ok, you can certainly walk to Ste Catherine Street - -about 20 minutes. We walked to The Bell Centre to watch the Habs and it was 28 minutes. Try the roof top bar for a drink and to see the city at night. It’s heated so you won’t be cold. We would love to come back!
- liliv662 (2/5): Unprofessional! - New Year’s Eve Ball at Hotel William Gray was my first experience and definitely my last. Because of the announced Old Port road closures, I contacted the hotel days in advance to ask how guests attending the event (without a room reservation) should plan their arrival, parking, and timing. I live only 20 minutes away, so a room was not essential, but proper planning was. I was initially told there would be no issue arriving at 7 PM. After I forwarded official city notices recommending arrival before 5 PM, the hotel replied that valet parking was an option on a first come, first served basis, or nearby street parking. Based on this information, I arrived early at 4:45 PM, expecting to park at valet. At arrival, the valet attendant informed me that valet parking was only for hotel guests with rooms, despite this never being mentioned in any email. When I questioned this contradiction, Eleni Albanis was called. Her attitude was dismissive and disrespectful. Instead of addressing the misinformation, she simply said I could not park there and offered to refund my event ticket—15 minutes before the roads were about to close, while I was already dressed for a formal event. This is completely unprofessional for a hotel of this level. Had this restriction been clearly communicated in advance, I would have planned my outfit, footwear, and transportation differently with my friend. Thankfully, we had brought spare shoes and managed to find street parking nearby, though not in an ideal or clearly permitted spot, as most other options were far away. The confusion continued inside the hotel. We asked reception where we could change shoes and leave out coats and was incorrectly sent to the 3rd floor, only to later discover we needed to be on the 2nd floor. At that point, my confidence in the hotel’s organization dropped to zero. We were told the cocktail reception would be on the 2nd floor before moving to the 3rd floor for the main event. When we finally tried to enjoy a cocktail, we were told we needed bracelets—something no one had mentioned before—and were sent back to the 3rd floor to get it. By then, frustration had completely replaced any excitement for New Year’s Eve. The service during dinner was acceptable, but the main course meat was extremely dry. Overall, the evening was overshadowed by poor communication, lack of coordination, and especially the unprofessional behavior of front-facing staff. If Hotel William Gray cannot accommodate or clearly manage parking and logistics for non-hotel guests, then this event should not be publicly advertised. It would make far more sense to limit it to hotel guests only. This was, without question, the worst hotel-related experience I have ever had.
- becshack (10/5): Lovely hotel with wonderful staff, food and spa - The hotel is right in the beautiful old town near to the River and surrounded by beautiful buildings. Very comfortable rooms. Very easy walking and not too far from the metro Lovely hotel, the concierge team and restaurant staff were really helpful and what we really liked was they also had personalities and were great fun. The spa was also excellent.
- 902rs (10/5): Room Great. Breakfast sloooow - Great location and room. Helpful staff. Kenny was wonderful and funny. It was busy but Breakfast was particularly slow and painful.
- Z800TJaliceh (10/5): Best hotel experience! - This hotel and service exceed my expectations. I planned a surprise birthday trip for my fiancee. The hotel not only provided us an early check in, but also upgraded our room and brought us cake and a heartfelt card. We felt so taken care of! Despite being in a wonderful location, we didn't want to leave the hotel. The view from our room was spectacular, and there was so much to explore with the hotel. We will definitely be back!
- Quest59731834737 (10/5): Thank you for assistance Francesca!!!! - Having a great stroll on Montreal on the Christmas day, my family and I urgently needed some assistance for printing and scanning purposes. We ran into William Gray hotel, and despite the fact that we do not reside here, Francesca at reception kindly and supportively helped us. Thank you so much!!!
- F5044TCkarenm (10/5): Christmas In French! - What a wonderful Christmas experience! The staff were amazing. The hotel is beautiful - a gorgeous mix of old and new. It sits in the center of old town and half a block from the best street in the city. So French! Our room was lovely! Beautiful views of French architecture, spires, (with topiary pots and twinkle lights everywhere) all seen from floor to ceiling windows in our lovely room overlooking the river and key sights. Marble bathrooms, very clean! Beds so cozy and comfortable. Everything was “William Gray” branded beautifully - a sign of pride of ownership. Because of Christmas occassion, we found a stocking on our door, filled with goodies and even Le Labo bath products! Merry Christmas! The restaurant Maggie Oakes, is like a stunning Parisian supper club with banquet-style seating in lush, deep olive velvet, with beautiful table lighting, and a fabulous solid marble bar. My husband and I decided to spend a quiet Christmas together, so we’re looking forward to our prix fixe Christmas dinner this evening. We know it won’t disappoint. While enjoying this respite in winter white, one can tell the summer here is not to be missed. And the Hotel William Gray is the spot. The open rooftop restaurant/lounge with incredible views would be a true highlight during warmer months. We’ll be back. Viva la William Gray!
- Spalady649 (10/5): Best of Best for Corporate Event ! - Our company hosts an annual, well‑attended event at Hotel William Gray, and it is always a pleasure to work with their team. The staff, from the early planning stages through to execution, are consistently professional, attentive, and accommodating. This includes the Audio/Visual team, who are equally reliable and easy to work with. I would highly recommend this hotel for any event.
- DJG2009 (10/5): Amazing staff! - We had the best experience with Wael and Tom from this hotel. It was our first time in Montreal, and we used the hotel for valet parking. They helped us with all of our luggage to the Airbnb around the corner. This went above and beyond parking our car! While there, I fell and broke my pelvis. Upon leaving, we were given a wheelchair to use, and the guys there again helped with our luggage from the Airbnb. There were police next to our car who allowed us to park on the pedestrian street, and offered so much compassion and help. I can't say enough about the people in Montreal, and the staff at Hotel William Gray!! We will most likely stay there on our next trip to Montreal!
- Carlaharrington (10/5): Wonderful! - Charming hotel with modern rooms. I got the bigger room for my daughter and I. One of the most comfortable beds and she was comfy on pull out sofa. LOVED the turndown service. Great location too. Friendly and excellent service.
- tyrusx (10/5): Tom is the true star - Tom is literally the best… he was so kind and was definitely a highlight of our stay at the Hotel. He knew which car was ours before we even got there!
- dmckenzie258 (8/5): Great Space, perfect location, incredibly ignorant staff. - This is a beautiful hotel, right in the heart of old Montreal. The rooms are amazing, build into ancient walls, comfortable, pretty perfect. However. Their staff need to go back to service school. Yes, cleaning staff were snappy, I saw a doorman literally scream obscenities at a delivery guy who had trouble backing out of their underground (really bad words). But the coup de gras was being confronted by a "gatekeeper" who told me I couldn't sit in the second floor quiet area, after being asked to move there to make space for a private event. As I walked up the stairs, he confronted me at top with a firm "you can't be here", forced me to show him my ID. I paid $500 per night x(3) to be there. I'd expect the hotel to show some class.
- rogerkC2186BU (10/5): Awesome - Amazing staff and location. Kenny particularly made our stay extra special from the booking of the room that was picked based on our personal preferences to all of the staff accommodating our requests with kindness and professionalism.
- Safari56184176227 (10/5): Another Amazing Event - - We returned to The William Gray Hotel for our company Christmas Party again this year & were so pleased that we did-Food was excellent-service was excellent -venue is charming but the notable thing about this hotel is that the service is wonderful from the front door on-people are polite and happy to accommodate-it has a very nice vibe-very welcoming & for good measure, this hotel smells really good ! :)
- Quest817692 (10/5): Best Service We’ve Had at a Hotel - We had an excellent stay at the William Gray, but what truly stood out was the valet team, especially Paulo and Eric. Both went above and beyond every single day. They were fast, professional, and consistently thoughtful in a way you don’t often see anymore. They anticipated what we needed before we even asked, made every arrival and departure seamless, and treated us with genuine care. Their service set the tone for the entire stay and is a major reason we’d return. The hotel is beautiful, but Paulo and Eric made it exceptional. Highly recommend.
- nerrissab2025 (10/5): An amazing place to stay and host events - We had our wedding at The William Gray and our event, as well as our stay, was absolutely amazing. We loved that the hotel was a mix of old and new architecture and the common spaces are gorgeous. Our out-of-town guests had a great experience from the moment they checked-in and throughout the event. The staff at The William Gray really takes care of you and helps you with anything you may need or questions you may have. The food and service was absolutely amazing, especially during our wedding reception where we've received non-stop compliments from our guests. The room that was provided to us was modern, very clean and had an amazing view of the Old Port. We had no trouble sleeping and were provided with many complimentary gifts throughout the day. We would definitely stay there again!
- sandrasZ4283OS (10/5): Summer Wedding at HWG - We recently celebrated our wedding at Hotel William Gray, and it was truly magical from start to finish. The team went above and beyond to make sure every detail was perfect—from the planning stages to the big day itself. The venue is stunning, with a mix of elegance and charm that created the ideal backdrop for our celebration. The staff were professional, attentive, and genuinely caring, making us feel supported throughout the entire process. Our guests were equally impressed and still talk about how beautiful and seamless everything was. And we cannot forget to mention the food—it was absolutely amazing! Every dish was delicious, beautifully presented, and added so much to the overall experience. We are so grateful to Aline Couadier and the entire Hotel William Gray team for helping us create memories that will last a lifetime. If you’re looking for a place to celebrate your love, we couldn’t recommend this venue more highly.
- Passenger57386056395 (10/5): truly 5-star - My stay at Hotel William Gray was one of the best experiences I’ve ever had. The service was truly 5-star, and the location in the heart of Old Port Montreal just steps from incredible restaurants was perfect. The staff made us feel genuinely special, and it was hard to even leave the hotel. Highly recommend!
- tashaf505 (10/5): Excellent hotel - The hotel stay was faultless. Customer service was friendly and professional. Our room was modern, spotless and bright, all looks so new and is a pleasure to spend time here. Stayed with my sister and brother in law to celebrate, so happy we stayed here, the food in the restaurant was really good and breakfast was freshly made and plentiful. The views from the roof are spectacular, loved the experience.
- md1mm (10/5): Excellent hotel - This is a great hotel in downtown Montreal. This is the first time I stayed in this part of Montreal and I loved it. Lots of restaurants on your doorstep and relatively little car traffic with most people walking. Everything was efficient and of high quality. I loved cafe Olimpico which is attached to the hotel.
- jacobdA5243DP (10/5): Trip to Montreal - First off, Kenny was amazing. Thank you for making our trip special. Besides that, the hotel was great and the bar was nice. We paid for the room with a terrace. The room was nice, but the terrace was underwhelming. We thought there would be chairs. It seems just to be a smoking spot, or else I’m not sure what it’s for. There was no view. Overall, great hotel and would stay here again. The room was always clean. There was music we could hear from our room in the mornings but it was relatively quiet. The location in old town was great we enjoyed walking around and had a nice atmosphere.
- Excursion43390453212 (10/5): Last minute walk in booking - everything was perfect. - Excellent customer service. I was a walk in after my booked hotel had cancelled my reservation at very late notice. Kenny gave an extremely warm welcome. I only stayed one night, however would love to come back and stay longer. I dined at Maggie Oakes, the hotel restaurant for dinner. And also for breakfast. Both meals were above expectations. I really enjoyed my stay and am so grateful to have had this experience. Perfect location too.
- vancynancy (10/5): Un sejour merveilleux avec un service exceptionel! A+ - Amazing stay at William Gray! This is my 2nd stay in 3 years, always a delight. Exceptional service from everyone especially Asefa (valet service) and Susan (housekeeping). Merci et a la prochaine!
- I7146XGsophieb (10/5): BEST hotel in the Old Port! - My husband and I had the most incredible experience at Hôtel William Gray for our wedding. From start to finish, everything was seamless thanks to our amazing coordinator, Aline, who was absolutely fantastic. She was attentive, organized, and always one step ahead. Everyone at the venue was kind, professional, and made sure our day went perfectly with zero hiccups. The team even upgraded us to a larger ballroom at no extra cost, which was such a thoughtful surprise and made the celebration feel even more special. The food was absolutely delicious, and the suite provided for the night was stunning - elegant, comfortable, and the perfect way to end the evening. The hotel’s location in Old Montreal and its gorgeous interior design, especially that iconic staircase, made for breathtaking photos that we’ll treasure forever. Hôtel William Gray truly exceeded our expectations and helped make our wedding day unforgettable. I couldn’t recommend this venue enough!
- E95YYnicholasw (10/5): Epic stays - Honestly best hotel in old Montreal and even Montreal in general. Best team. Clean rooms. Pillows could be better but otherwise amazing
- linahP6845VM (10/5): Great service - We went for a short bit to visit, and we had a really nice reception from Eddy. Great service! The hotel was also very beautiful
- Relax485908 (10/5): Amazing support - We had a wonderful stay and support during our meeting. Francesca was so kind and welcoming and Gabriela was fantastic supporting us during the meeting. Eddy was very nice when checking out.
- wendywO9615RG (10/5): Exceptional Customer Service - I was staying at the sister property which is also lovely Auberge de Vieux Port in the lofts. I wanted to work out so I went to the front desk and I interacted with Diego who was so helpful and let me know how they would like for me to try out the hotel. He explained to me about the amazing benefits of The William Grey. He gave me an amazing sampling of the bath products they provide. La Labo! Also his colleague Kenny was so friendly as well. I will be back to stay.
- G5467NMchriss (10/5): Maggie Oakes and Le Perche Buyout Event to Remember - Vittorio, I wanted to thank you and the team last night for an amazing dinner as we hosted our partners. From my initial contact and discussions with Zoe to working with Marie-Michele organizing and coordinating the evening to the event last night your team were fantastic to work with. At Encore we focus on the hospitality mindset ensuring our guest/clients expectations are met or exceeded. We always host the closing dinner night, and our guests' expectations were surpassed, with many accolades being sent to us afterwards! Vittorio & Dimitri, you have a great team, and I am very proud to be your partner. Thank you to all of you and your team!
- Trek59902876964 (10/5): Beautiful place and great help - Beautiful place. Vincent at the concierge desk was especially helpful and friendly. We would go back. They remembered my sister and husband's anniversary and recognized it.
- champagneandcaviar (10/5): Chic and charming in Old Montreal - Loved this hotel,.situated off of Rue Saint Paul in the Old Port/Old Montreal area. It's on a quaint side cobblestone street, with lots of great restaurants, cocktail bars, and shops right in walking distance. It's very well appointed with Le Labo toiletries, and the space is very functional and chic. We were upgraded to a corner king suite for our anniversary and the porch and views were stunning! Rooms are quiet, bathroom is spacious, really no complaints. Coffee shop on site was fantastic and open until 12am and bustling at all hours even in off season. The concierge on site was always helpful. Only complaint was that the housekeeping service rang early one morning and was pretty much waiting for us to leave our room, but I feel bad even complaining about that. Would definitely recommend and will definitely be back.
- sophiakR2175OI (10/5): Great concierge service! - I had an amazing experience during my stay at the William Gray Hotel. The staff were incredibly helpful and welcoming from the moment I arrived. I especially want to recognize Dora, the concierge, who went above and beyond to make my stay comfortable. I wanted to make a reservation at a nearby restaurant, and she made the entire process super seamless and easy. Her professionalism truly stood out and made my trip even more enjoyable.
- 983gerryh (10/5): WG the best of the best in hospitality. Valet is top notch service - We had a wonderful experience at the William Gray. From Paolo the valet who greeted us with warmth and even gave my wife an umbrella when it started to rain, to Diego at reception who was extremely courteous and helpful. The whole WG team never fail to impress.
- 723tracyl (6/5): Underwhelming experience at Hotel William Grey - My husband and I spent his birthday weekend at Hotel William Grey during the Canadian Thanksgiving weekend. After reading all the reviews on trip advisor, we had high expectations. We were pleased that there was a pre-check in phone call prior to our arrival, we were expecting the service and amenities of a luxury boutique hotel. Unfortunately once we arrived, we checked into one of the Maison William Grey rooms, which in my opinion is one of the worst value hotel room I have ever booked. It is a bit more expensive than the regular Alcove King, and I thought that it will have a special ambiance for our special occasion. The room is unfortunately dark, we could not open the curtains because pedestrians will be walking by our room, it was loud at night with all the bars and restaurants, and garbage trucks came every morning at 6am. We complained to the front desk, and they changed our rooms after two nights of sleepless nights, and we thought they would give us an upgrade since we were so unhappy with our initial room choice. But instead they gave us a standard Alcove King room (which is actually cheaper than what we paid). The room itself is ok, no luxurious amenities that you will expect for this price range. The service is nothing personal and you have to pay a $55 fee to use the hotel's sauna. The internet is also very slow, which is unacceptable for a hotel that charges this premium pricing. Overall, I think the hotel is in the most beautiful part of Montreal, the terrace on 8th floor has spectacular views but it is not exclusive for hotel guests. For the hotel itself, the rooms are not luxurious by any means; the Maison William Grey room were being advertised as sort of an "upgrade" with a higher room rate, but in fact it is the worst rooms in the hotel and we cannot help but feel like we were being ripped off.
- hwkrasner (10/5): A perfect weekend stay in a beautiful upscale boutique hotel - The hotel lives up to its reputation and great reviews. The location is perfect. The staff are all professional, friendly, and helpful. Special thanks to Diego at the front desk for providing superior service. We enjoyed drinks and a light bite on the Terrasse deck with spectacular views and a nice steak dinner at Maggie Oakes on the patio. The concierge provided good recommendations for restaurants outside the hotel.
- Teena (6/5): - Wonderful hotel but our room location was not good. Low and just above Main Street (loud). All other rooms move away from that street. I appreciate someone has to have it but since it was priced the same as others, a heads up would have been nice - like an obstructed view warming at sporting event. When it was mentioned at checkout there was not much said. Otherwise a lovely hotel with nice staff. Would definitely stay again but not in that room.
- Shane (10/5): - Great location and close to restaurants. Terrific rooftop restaurant.
- Eric (10/5): - Very nice hotel.
- FarAway228340 (10/5): Great hotel and location - Excellent service, friendly staff, and nice amenities in a great location with many restaurants close by on St Paul St. !
- Richard (10/5): - Fantastic!
- stephaniefG1755JJ (10/5): September 30 - October 3 Trip - Beautiful hotel in Old Montreal. Rooms, terraces, restaurants and coffee bar are excellent. All staff are courteous and helpful. I would book again for business or personal travel.
- Paul (6/5): - Great location.
- Linda (10/5): - The shopping area was higher end touristy but had some lovely artisanal shops and fine dining in Old Montreal The high point of this hotel was the superb and outstanding staff, who went out of their way to help me with luggage and other issues. Each staff member went above and beyond expectations , and I have found my favourite hotel. The room was impeccable as well, and the bed was extremely comfortable. The rooftop was lovely, as was the outdoor cafe and the entire facilities. It was a perfect little gem of a boutique hotel.
- adamg691 (10/5): Perfect Experience at William Gray - My wife and I stayed the night and had a flawless experience. Upon check-in we were offered a complimentary room upgrade and a manager even came by the room later with some treats. Check-out was equally great and friendly. Kudos to Diego and Dominique.
- Gloria (8/5): - Overall amazing location. Bars and shopping steps away. A lot of options for food and cocktails walking distance. However, it was loud at night due to room over the alleyway which made it difficult to sleep.
- JLH68 (10/5): Very Nice! - This was a fabulous find! We were road tripping and stopping spontaneously across Canada. We loved our stay and highly recommend this lovely spot to others!
- Kevin (10/5): - Service from the staff was exceptional .
- Niel (10/5): - Always a wonderful stay at WG. We also enjoy the spa within the hotel. Close to everything in Old Montreal.
- Vivek (10/5): - The staff was outstanding! We totally enjoyed our celebration for our 25th anniversary at William Gray! Thank you!
- Northforkd (10/5): Loved the WG! - Location was absolutely perfect and the outdoor areas are chic and welcoming. I also liked how easy it was to get and find your uber / lyft. Extremely modern and felt lux Dominique and Francesca were extremely helpfulz Looking forward to my next stay.
- Erin (10/5): - What a great experience at William Gray. From when we first arrived, the front desk, staff were very accommodating. The room had a fantastic view. Even the shower and the toiletries provided were impeccable. It will definitely be my go to when I come back to Montreal.
- Nicole (10/5): - Excellent, clean, cute and worked perfectly
- U9586EIeddiel (10/5): Thank you William Gray - The William Gray is a first rate hotel with a fantastic staff in just about the best place to be in Montreal. My daughter and h wouldn’t have had as great of an experience without the concierge Francesca. She had the knowledge and patience to sit with us and pretty much map out where to go. Maybe thanks to her and all at the William Gray.
- Vanessa (4/5): - This property is way overpriced for what it is. First of all, staff were very unfriendly. I had questions about the stay and about the parking situation which is incredibly inconvenient, and they were evidently bothered/annoyed. Then, the room. We got the king with view. View was good, room was very industrial looking, plane, lacked any character and just looked unfinished. Desk and floor were also dusty. The restaurant (Terrace) - we went for drinks and some quick food before heading out for the night. My boyfriend ordered a burger and the burger came incredibly burnt - dry and the colour of charcoal. We politely advised the waiter that this was the case and he said “This is the way we cook burgers in Canada”. 1) We are from Ontario,Canada and this response was very inappropriate. 2) Who eats burnt burgers? Then when we did advise we are from Canada, he suggested that maybe “fast food” restaurant’s cook burgers differently. What!?!? As if we haven’t been to nice restaurants to get burgers.., and let me tell you, many other restaurants INCLUDING fast food restaurants are better than this place - both in terms of food quality and customer service. He did offer for the burger to be remade but we had a concert to catch and didn’t have the time to wait. He then proceeded to charge us for the burger even though my boyfriend took not even a full bite. Overall - this isn’t a good stay. Overrated. We didn’t stay more than one night as we decided to stay elsewhere.
- Frederick (10/5): - Great location, amazing service.
- YouWinAgain (10/5): Our Anniversary Stay at Hotel William Gray - We had an absolutely delightful experience during our stay at Hotel William Gray. The staff were incredibly welcoming and attentive, the room was spotless and comfortable, and the amenities exceeded expectations. From check-in to check-out, everything was smooth and stress-free. We especially appreciated Francesca and Vincent remembering that we were celebrating our 29th Wedding Anniversary, and providing us with a delightful plate of fresh cookies and pastries. Highly recommend this hotel for anyone looking for a relaxing and enjoyable stay! Andrea & Michael, Brooklyn, NY
- mirandajune691 (10/5): Wonderful stay, can't wait to visit again. - We had a wonderful stay at the William Gray Hotel this summer. We were kindly offered a room with a view which was spectacular! The location can't be beat in the heart of old montreal. At check-out, the Front Desk Agent Kenny remembered us from a request we had made about directions to an event and asked if we had enjoyed the show. This made us feel special and like truly valued guests. As we were leaving, the valet kindly put our bags away and provided us cold water bottles for the drive home. It is all of these special little touches which make the experience of staying at the William Gray Hotel so delightful. We will certainly be back.
- Laurambita (10/5): Amazing Experience! - Great trip, the location of the hotel is great with lots of restaurants and other sight seeing within walking distance. We had the opportunity to eat at Terrasse, Perché and Maggie Oakes and all the food was fantastic. The food provided during our summit was amazing as well with our colleagues saying it was the best food they had at a work event. All the staff were incredible; Jean, Philippe, Magalie and others were working around the clock to help us with our work event. Also Vincent, Kenny, and Alex were providing recommendations for restaurants and nightlife in the city which was helpful as we had 100 people from all over the world attending our Summit. Another great team was helping us with our cocktail party on the Terrasse, they were on top of everything and helped to coordinate a great event. It takes a village and we are so incredibly thankful for all the help we got with our event. Will definitely be coming back!
- lakegirl418 (10/5): Excellent corporate meeting location in the perfect spot in Old Montreal! - The location in Old Montreal is perfect, allowing easy access to shops, restaurants and night life for our group! The guest rooms are cozy and the guest room showers are excellent! Meeting space feels private compaired to other hotels. The banquet food is the best our group has experienced! All of the hotel staff made us feel welcomed and almost like we were family or like the hotel was our home away from home!
- Susan (10/5): - The staff was exceptional. The view from our room was beautiful and the bedding so comfortable. Loved our room. We were very happy with our stay and highly recommend it to others.
- dianamE4263RE (10/5): Warm and Pleasant Stay - Thank you to Eddy, Big Tom, Francesca, and especially Michael for a pleasant stay. You made our anniversary a memorable trip with the extra attentiveness and friendliness of the staff. Beautiful room, card, treats, and great food! It felt like home and we look forward to returning for a longer stay. Love from Connecticut, USA ❤️
- MARIA BRIGIDA (10/5): - Thank you to the check in staff for accommodating us upon arrival. Very much appreciated. Love the hoteln
- Bonnie (10/5): - Fantastic stay! Even with the power outage the statf did a great job keeping us informed and updated. East walk to all the items of interest and terrific food.
- X1470ZRmariaa (10/5): Unforgettable wedding at Hotel William Gray — Aline & staff made our dream day flawless, elegant & special. - We had the absolute pleasure of hosting our wedding at Hotel William Gray, a true 4.6-star gem in the heart of Old Port. From day one, Aline, our Wedding Specialist, went above and beyond to make sure my vision came to life. She was quick to respond, worked hand-in-hand with my coordinator, and most importantly, it was Aline who made it possible to upgrade both our reception ballroom and my bridal preparation suite. Thanks to her, we had a gorgeous larger ballroom with room for a live band stage and a spacious suite for getting ready with my bridal party. On the wedding day itself, the maître d’ seamlessly took over after Aline left, ensuring the entire night ran flawlessly. From the bar staff to servers, every team member went out of their way to make sure our guests were well cared for and even discreetly kept our celebration private. We also stayed at William Gray for three nights, with a complimentary wedding night stay complete with champagne and sweets — an unforgettable touch. The location in the heart of Old Port was perfect, the cleanliness and noise levels excellent, and while the value is on the higher end, the service and experience were absolutely worth it. Thank you to Aline, the maître d’, and the entire Hotel William Gray staff for giving us a wedding and stay we will never forget. Highly recommended to any couple looking for elegance, professionalism, and true care on their big day.
- 985brucej (10/5): First class - From the moment you check in everything first class. We arrived in YUL early but they did their best to accommodate our early arrival. I thought the valet parking would be A challenge with the tight quarters in Old town. It was not. The Terrasse roof top is not to be missed. Maggie Oaks for breakfast was superb. I highly recommend Hotel William Gray.
- HerbertG703 (10/5): Better Than Expected - To be honest, despite the strong reviews, I had a concern the William Grey would be just another trendy, noisy hotel in an old town that wasn't quite what it was cracked up to be. Been there, done that. Thankfully, our home for a few days after a 24-day cruise, it was just the opposite. We stayed in the Maison William Grey suite mid-week in September (so no rowdy partiers outside) and it was excellent. Comfortable bed, surprisingly quiet (though you could hear some street noise, but not enough to be bothersome) and that shower everybody raves about... Yes, it was that good, only better. We had two non-included breakfasts at the adjoining Maggie Oakes. Pricey but high quality. The location of the hotel for our purposes was excellent, and it was well-maintained. And, as so many others have, special shout-out to Eddy at the front desk, whose can-do attitude helped us around a potential hurdle that turned out not to be one... thanks to him! (P.S.: Thanks to the valet for the suggestion to use a taxi rather than Lyft/Uber to the airport. Their tip about how the taxis can use the express lane saved quite a bit of time and headache. It was a fixed price.)
- 831cristins (10/5): Top notch stay - Couldn’t have had a better experience at Hotel William Gray. Every member of the staff (especially valet and front desk) were so friendly and helpful. Rooms were clean and comfortable, location was perfect. We loved the rooftop bar and restaurant - again, such friendly staff, and a gorgeous view of Montréal. We will come back to Montréal just to stay at this hotel again!
- Y5885KTsarahw (10/5): 10 Year Anniversary Trip - We went for our 10 year anniversary and Hotel William Grey was the perfect place. The rooms and service were top notch, the spa and restaurants were amazing. The terrace restaurant on the 8th floor was one of our favorite meals and the best roof top restaurant we visited. Do not miss cafe olympico for your morning coffee and treat. Loved it.
- GeneGeneDancingMach (10/5): Excellent hotel in Old Montreal with great location. The hotel has a nice rooftop terrace restauran with good food and s - Excellent hotel in great location in old Montreal. Bedroom was clean and well appointed. Staff is friendly and helpful.
- marksV6139VU (8/5): Very Nice - Overall, was very nice stay. The staff was very friendly, and rooms are clean. The front service was great. The valet parking person was very helpful as well in arranging couple of taxis for us to use to get back to the airport. All good
- Aaron (10/5): - This is far and away my favorite hotel in Montreal and nothing comes even slightly close. This hotel truly embodies the essence of Montreal from the cobblestone street to the cozy atmosphere throughout the rooms. This is a perfect stay for summer or winter (I have come during both). They have an amazing cafe downstairs and tons of restaurant options near by. This truly is an amazing boutique hotel with the nicest rooms and friendly staff. I always look forward to coming back to this hotel and look forward to taking my children one day :)
- chrismJ2663OI (10/5): Anniversary trip - Gorgeous hotel, fantastic location and incredible staff. Highly recommend to couples and families. Close to great restaurants, ships and music.
- Derek (10/5): - There are not enough characters to describe how great our recent experience was. We had stayed previously, and it lived up to expectations a 2nd time. At the valet, they were slammed but took time to help each guest as quickly as possible. During check-in, we mentioned it was our 2nd time staying and came back to celebrate our anniversary. The front desk attendant paused for a second and said, "Well, in that case, I have just upgraded your room. This was not expected, nor necessary. This was followed by us cancelling our dinner reservations in exchange for an incredible 6-hour shift on the rooftop patio. Amazing Experience, we will be back.
- Vincent (10/5): - This was a wonderful boutique hotel with good amenities and the perfect location to old town and the Port of Montreal waterfront activities and attractions. We met the GM of the Hotel and gave some feedback and it was resolved quickly, graciously and satisfactory. The way a great hotel would operate we were impressed!
- Karla Francesca Quinto (10/5): - Beautiful hotel, amazing hotel room and bathroom. Extremely clean and in a wonderful location in Old Montreal! We will definitely stay here again!
- Karima (10/5): - Very quaint hotel in the heart of old Montreal. Close to shops and restaurants. Room was quiet and I loved the bathroom and shower.
- Keri (10/5): - Beautiful hotel and perfect location!
- Chandni (2/5): - William Gray is a Nightmare Hotel with Rude Staff & Unreliable Facilities…The AC doesn’t work, hot water went out for hours while we were trying to get ready for a wedding, and we had to check out an entire day and night early because the hotel was unusable. The hotel said we could get a refund through Expedia if we checked out early, but when we called, Expedia said the hotel had denied it. There were also bugs in the rooms. The manager was beyond rude, dismissive, nasty, and gaslit us for “wanting a cool room,” blaming us instead of admitting the hotel’s failures. The hotel is clearly a money-making scheme; you even have to pay extra to use the pool. Even the rooftop, while offering nice views, had subpar, overpriced food with horrible service. This is the opposite of luxury or customer service. Spend your money somewhere that actually values its customers.
- Kikip7 (2/5): Overpriced “luxury” disaster with no hot water and broken AC - William Gray is a disaster. The AC doesn’t work, hot water went out for hours while we were trying to get ready for a wedding, and we had to check out an entire day and night early because the hotel was unusable, yet the manager refused any refund. There were also bugs in the rooms. The manager was beyond rude, dismissive, nasty, and gaslit us for “wanting a cool room,” blaming us instead of admitting the hotel’s failures. The hotel is clearly a money-making scheme; you even have to pay extra to use the pool. Even the rooftop, while offering nice views, had subpar, overpriced food with horrible service. This is the opposite of luxury or customer service. Spend your money somewhere that actually values its customers.
- thomas (10/5): - Amazing place. One of best places we have ever stayed. Fantastic location. Fantastic shower. Great restaurants and service.
- SGCdnTraveller (10/5): Fantastic location and service! Highly recommend! - Great stay! The hotel was very clean with stylish décor, and both the rooms and common areas were perfect for relaxing and enjoying some downtime. The staff were super helpful and welcoming (especially Eddy at the Front Desk). Special shoutout to the concierge (Francesca) who gave us great restaurant recommendations and walking tips. Only thing to note: the in-room fridges are really wine coolers, so they don’t get very cold. Not ideal for personal use, and even the wine/champagne inside wasn’t chilled enough to want to indulge. Aside from that, everything was excellent — would definitely stay again!
- Susanne (10/5): - Great stay! The hotel was very clean with stylish décor, and both the rooms and common areas were perfect for relaxing and enjoying some downtime. The staff were super helpful and welcoming (especially Eddy at the Front Desk) Special shoutout to the concierge (Francesca) who gave us great restaurant recommendations and walking tips. Would highly recommend the Terrace for the best patio views of the city! Only thing to note: the in-room fridges are really wine coolers, so they don’t get very cold. Not ideal for personal use, and even the wine/champagne inside wasn’t chilled much. Aside from that, everything was excellent — would definitely stay again!
- jmcucat (10/5): Wonderful Hotel - Great hotel and location right in the heart of old Montreal. Staff members were very professional and responsive. Great restaurants right in the hotel. Highly recommend staying there.
- NHtraveler1964 (10/5): Luxury Experience all around! - Above all we want to rave about the staff! Every single person we encountered from the moment we arrived was warm, friendly and professional. Everyone went above and beyond, also the location can't get any better! We felt so welcomed. The restaurants were exceptional, and room was clean and lovely. Thank you so much for another wonderful stay. We can't wait to come back!
- lisabF6090CX (10/5): Amazing hotel & spa! - We recently stayed at this wonderful hotel & had the best experience ever! Great location & convenient to many shops, restaurants & the river area. The room was even better than expected-cool design & very clean. Service for everything was excellent! Super friendly staff all around. Even when we had an issue with the AC they sent someone immediately at 10pm at night & was fixed. Great coffee shop right in the hotel. Massages at the spa were also amazing. Roof top restaurant- food & views are a must see! Highly recommend-10 out of 10!!!!!
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