The Royal Oak Hotel

Location: 15 Market Place, Helmsley, gb

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:30 PM - 10:30 PM

Check-out: 10:30 AM

Amenities & Facilities

• Non-smoking rooms
• Restaurant
• Family rooms
• Pets allowed
• Luggage storage
• Safety deposit box
• Ironing service
• Packed lunches
• Darts
• Karaoke
• Non-smoking throughout
• Kid meals
• Evening entertainment
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• Access to health care professionals
• Delivered food - securely covered
• Free wired internet
• Internet access
• Vegetarian menu options available

Rooms Available

• Double Room (Pet Friendly)

  This double room has a TV and tea/coffee making facilities.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector

• Double Room (Pet Friendly)

  This room has a TV and tea/coffee making facilities. Please contact the property to add extra beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector

• Double or Twin Room (Pet Friendly)

  This twin/double room has a TV and tea/coffee making facilities. The single beds are 30 in wide, smaller than a normal single bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector

• Double Room (Pet Friendly)

  This double room has a TV and tea/coffee making facilities.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector

• Double Room with Bath/Shower (Pet Friendly)

  This double room has a TV and tea/coffee making facilities.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector

Guest Reviews

• Guido (9/5): - Large and well equipped room. Very central. No breakfast available and a bit on the expensive side for "room only".
• Barrie (6/5): -
• James Douglas (4/5): Ok bedroom but otherwise poor - The bedroom was ok. Basically it was a room above the bar in a pub No breakfast. The milk and cream in the bedroom was rancid. Not much friendliness from the staff. Parking a problem
• Cath (6/5): -
• Nicola (10/5): -
• Alan (4/5): -
• Campbell (9/5): Overall nice place to stay - The location I think for £100 breakfast could have been included , bathing towels could be larger
• Debbie (10/5): -
• Janette (6/5): However we did sleep well - Location. Friendly staff Hotel looking a bit tired and shabby
• Judy (3/5): Not good.Very disappointing .For what we paid only slept there.Wish we had booked somewhere else . - Location Not clean.Not serviced. No interaction after check in
• Valente (10/5): - Amazing friendly place and excellent location. Value for money
• Caroline (8/5): A comfortable room in an excellent location. Good value for money - Location was excellent. Room was well equipped and bed comfortable. Very, very loud music on Saturday night but this stopped at 11.30 and wasn't a huge issue. Room could do with a dust (very big cobwebs!).
• Moira (8/5): -
• Damion Bush (9/5): - Lovely room set in a friendly pub. Perfect location. Room clean and big comfy bed. Excellent value for money.
• Robert (10/5): - Located in the marketplace and close to the castle
• Martin (9/5): Helmsley holiday - Location for the helmsley 10k was perfect Room was especially nice and food was really good Added bonus we heard live entertainment from our room which we loved lol Hot water tap in bath didnt work but improvised with shower instead lol
• Graham (7/5): Great for a cheap place to stay with a great location. - The location Dated decor.
• Tracey (6/5): - Fantastic location, friendly staff, comfy beds Room and shower room need a good deep clean, blind didn’t work, bedside lamp shade broken, furniture very stained. Very loud live music until late
• mrrf937 (4/5): Poor bathroom cleanliness - Location Cleanliness and food availability
• Juliet (5/5): -
• Jason (8/5): - Nice big room great value for money it’s above a pub so there is a bit of background noise Didn’t drink in the pub but it looks a nice cosy pub Overall great
• Avril (9/5): -
• Alistair (3/5): In need of refurbishment - Cracked and dangerous shower tray, no heating in the bathroom, tv reception was rubbish, internet not connected to tv so no chance of Netflix
• Charlie (3/5): If you want a relaxing night’s sleep do not stay here. - The music from the bar below my room was so loud you could feel the vibrations through the floor.
• Syd (8/5): -
• Stephen (10/5): Excellent stay - No breakfast Nothing
• Ian (9/5): -
• Steve (7/5): Ok - Location Bathroom door handle not fixed. Kept coming off.
• Margaret (8/5): Lovely stay friendly staff - Louis very pleasant n great at his job 0
• Alexander (8/5): -
• Peter (9/5): -
• Laura (7/5): - Friendly staff lovely friendly bar and nice and clean
• Mark (4/5): - Staff Unclean and worn out
• Paul (3/5): Never again - There was a loud generator running the whole night right outside my window that made it difficult to sleep. I will not be staying at this property again.
• Brian (10/5): There's no better word in English language/dictionary. - Absolutely everything. Amazing price, Amazing room, staff very friendly. And me my partner have booked to go in April for my partners birthday Nothing
• Royds (10/5): - We absolutely loved everything. Staff were friendly and helpful. Room was lovely and the location was gorgeous. There wasnt anything at all that we disliked
• David (5/5): -
• John (10/5): Really good value for money, would stay again. - Room was at the rear of the pub and was a great size, with a view of the castle from the window. The staff were very helpful and accommodating especially a young man called Louis, who was really good at his job and very helpful making sure everything was okay with our stay.
• Jaye (10/5): - We loved the friendly atmosphere The staff were friendly,kind,knowledgable especially Lucy It was really dog friendly Room was great Beer was good,food was good Will definately going back but everytime we try to book its all full up Will keep trying Nothing not to like oh parking was quite difficult but easier later in the day
• Dawn (9/5): Good value - Location central, large room, clean and comfortable Rooms could do with the decor updating and the mirror was nowhere near a plug for drying hair. Overall good value for money
• JACQUELINE (2/5): Will not return and was not value for money. - There isn’t a breakfast included although it is advertised as such on the board outside It was a Saturday night with very loud live music directly below our room up to 11.30pm.This meant that sleep was impossible. There was a fair outside with very loud music also from 3pm until 10pm so not restful at all. Toilet flush was inadequate. No parking near hotel.Had to pay for a 24 hour car park.
• Paul (10/5): -
• Andrew (8/5): This was an ideal location for us to be able to get to the places we planned to visit. - The property is perfectly situated to access all the local amenities. I was slightly disappointed that breakfast wasn’t included in the price. I accept I should have checked this before making the booking.
• Clare (10/5): We stayed for one night to attend a wedding at a nearby venue. The staff were lovely and very welcoming and allowed us t - Friendly and welcoming staff
• Robert (8/5): Good value for money . - Great Location, dog friendly , good price .
• Julia (10/5): Excellent very friendly local pub with great rooms, good beer & nice food in a very good location. - The room was large with a nice comfy bed and everything we needed & more. Louie behind the bar was excellent. He showed us up to the room & carried our bag. The kitchen had stayed open especially for us so he took our order promptly. The homemade food was delicious (lasagna & steak pie) and generous portions but they do offer smaller portions at a reduced price. Louie was very attentive & gave us lots of local information to help us enjoy our stay. Nothing.
• Elaine (9/5): -
• Kay (10/5): Lovely - Cleanliness, location, staff, entertainment and locals. Nothing.
• Debra (8/5): Good last minute overnight stay. - Location excellent, clean, nice staff, great steak pie. Dog friendly. Noise at night but it’s to be expected above a pub. No breakfast option. Parking was quite a way from pub as was really busy.
• Helen (8/5): Good value clean and friendly in fab location - Central friendly and good value The shower wasn’t great
• Marie (8/5): Value for money, great location and friendly staff. - Clean and welcoming. Great location. Nothing- it was exactly as I expected.
• Robert (8/5): Good - Central to Helmsley , good staff , nice food and drink and room clean and tidy . Price per night was good and was pet friendly. N/a
• Andrew (10/5): - Really liked the vibe from all staff members... Wine choice could be better
• Matthew (9/5): -
• rosamond (4/5): Would not recommend a stay on a Saturday night as loud music till late. Hotel otherwise comfortable - The bed was comfortable and the room was clean. The bathroom was clean and the shower was good. The room was warm enough. Good supply of tea and coffee The live music was extremely loud from downstairs in the bar on the Saturday night. There was further music for a short time after till after 11pm. There was a dirty spoon on the tray looked like it had been used to eat a dessert of a yoghurt
• Atha (8/5): Would stay again - They ve. Stopped doing brekky.shame Not a lot
• Robert (9/5): -
• Iain (9/5): -
• Godfrey (8/5): Short break - Saturday night in the bar enjoyed good atmosphere and music. The day after the night before
• Jo-Ann Worth (6/5): -
• Philip (7/5): -
• paul (9/5): -
• Mick (10/5): - Friendly staff. Great room. Nothing
• Andrea (9/5): Fabulous stay in Helmsley - Perfect central location. Welcoming staff. Room was very comfortable, clean and nicely decorated. Bed was very comfortable. All good!
• Katherine (9/5): Fantastic location stayed for a wedding at a local Spa hotel - Fantastic location and very comfortable rooms Didn’t offer breakfasts but there is a fantastic pie shop next door
• Andy (9/5): -
• Colin (9/5): The staff were brilliant at staying around for our slightly delayed arrival- this was much appreciated! - Lovely old pub, great room too Nothing
• Nigel (10/5): -
• Angela (9/5): -
• Maureen (8/5): - The beds were comfortable, the room was fine, the pub food was very good, the staff were friendly and it was quiet ( Monday night). Lovely location. Easy parking. A couple of bathroom fittings need fixing but no big deal.
• RHIANNON (8/5): -
• Gary (8/5): -
• nicola (8/5): Decent enough place to stay for our first visit to helmsley - Location is great, very central. Room was spacious and clean. Had a meal ( large filled Yorkshire pudding ) was very nice and filling. Young bar maid allowed us to take some dog biscuits for a freinds dog. ( nice touch ). One of the pains in bathroom window is broken and is just taped up. No breakfast, but the Italian up the road was superb.
• Jonathan (8/5): -
• Hiroshi (2/5): Would not rate this a three star hotel and had an uncomfortable nights’ sleep - Location. Helmsley is a lovely town. Reasonable tea and coffee making facilities in the room. Good view of market square. Public Carpark opposite the hotel in market square. Noisy. Room was above a pub. Worn and a bit dingy. Loud music till late. Difficult to get to sleep. No breakfast. Room was cold. Radiator not working. Had to use a noisy heater. Something odd about the plumbing. Made occasional gushing noise during the light. Bedroom side lamp not working. Had to swap plugs to get it to work. Cooking smells late into the evening wafted upstairs. No breakfast facilities. No one around when I left the next morning. Just had to leave the key in the room.
• Paula (1/5): Horrendous! - Location Was like being above a nightclub until beyond midnight, and then when the music did stop, I couldn’t sleep because of the most uncomfortable bed, which slanted to one side. Woke up to the smell of someone smoking, not sure where it was coming from, but the smell came into the bedroom. The sound of the macerator toilets was annoying all night. Also the toilet also had been used before we had the room and wasn’t cleaned properly as evidence was still visible. Would never stay again; it was one of the worst nights away I have ever had. Don’t usually write reviews, but needed to say. Wouldn’t expect this in Helmsley.
• Julia (8/5): Lovely location and staff - Location was excellent Room was large , bed was comfortable. Evening meal was really good we had the calamari ,ribs and steak pie . Staff were helpful and polite Dog was welcomed Electric shower was adequate. There was a small step in and out of the shower- a handrail would have been useful as I was a little uncertain stepping in and out of the shower.
• liz (4/5): Wouldn’t return.. uncomfortable - Location Very uncomfortable creaky bed. Very noisy until midnight with loud karaoke beneath us
• Tracy (6/5): Just ok. - Spacious clean room. Friendly staff. Lovely view over the main square. Terrible matress (very noisy every time you moved!) didn't sleep well, definitely needs replacing. Almost zero power in the shower, slight trickle of water, not good for a proper shower /hair wash. No remote control for the TV.
• George (6/5): Satisfactory - but would we recommend? - Great location. Very friendly helpful staff. Only ate once but the evening meal was good and reasonable price. We sort of knew that there was no breakfast but the website and the signs on the wall indicate different. The TV position in room needs changing to avoid getting a crick in the neck. Much too high. Light over washbasin not working.
• Francesco (10/5): -
• Kathleen (7/5): Just a 2 night break which was in a lovely town - Location was very good Breakfast wasn't served at the hotel
• Mike (9/5): -
• Kelly (7/5): I enjoyed my stay on a brief work trip. - I loved the location and considering how central it is I was most impressed by how quiet the rooms were at night. I didn’t think the mattress was supportive. Also one of the side lamps and the light above the mirror in the bathroom needed new bulbs.
• Neil (10/5): Nice room in a great location. - Great location with nice rooms. A bit noisy, but you would expect this from a room above a pub.
• wells (10/5): This was the first stop on a 4 day trip around north Yorkshire. Will definitely come back - Staff very helpful Excellent location in the heart f a beautiful village Lots of places to visit within a short walk or drive No coffee or tea making equipment in room.
• Chris (10/5): -
• David (6/5): -
• Diane (8/5): - Very obliging nice Friendly staff kind to our little dog cosy functional room cooked us dinner even though it was quite late when we arrived Lovely area pretty market square Shame there was no option for breakfast but good recommdations for cafes locally ,found a great dog friendly cafe round the corner , could have provided a parking permit for square outside as parking payment was required from 9am in the morning just an observation.
• Sue (6/5): Ok for a quick overnight stay - Convenient location The single beds were tiny!
• Tony (8/5): Very good - Food very good and staff very friendly Bed was a bit uncomfortable but baring that ok
• John (10/5): Walkers - The staff were extremely friendly, professional and helpful. Food was excellent, good portions. Room pleasant and clean.
• Sue (6/5): - Lovely room, plenty of space and nice touches It was very noisy from inside building, could here every noise would suggest ear plugs.
• Ellie (8/5): Comfortable - In the centre of town
• Chris (7/5): Good value - Location, staff, facilities Noise from other rooms ie. Footsteps, light switches, dog
• Rachel (8/5): Lovely - Lovely setting staff were welcoming and friendly Our bed was 2 singles together and although very comfortable we kept rolling into middle which isn’t a major issue just we got very warm in the room so sleep was disrupted
• david (10/5): - Friendly staff Excellent location Clean No breakfast on offer
• David (10/5): -
• Louise (10/5): Relaxing, comfortable - The room was clean, comfortable and great value for money in a great premium location Parking was an issue, with only 3 disabled spots outside the hotel, had to use the long stay car park despite not being that far away it was far enough away if you have mobility issues
• Ernest (10/5): - I didn't get one A breakfast good but hungry

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