Mercure Krakow Stare Miasto
Location: Pawia 18 B, Kraków, pl
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation
Mercure Krakow Stare Miasto offers air-conditioned rooms with modern amenities including a flat-screen TV, safety deposit box, and city views in selected rooms. The comfortable beds with quality bed linen ensure a restful stay.
Delicious Dining Options
Guests can enjoy a variety of breakfast choices from buffet to à la carte or vegetarian options. The hotel's restaurant serves delectable international cuisine, with vegetarian and gluten-free dishes available upon request.
Convenient Facilities
With a fitness centre, free WiFi, and private parking on site, Mercure Krakow Stare Miasto ensures a convenient and enjoyable stay for all guests. Additionally, the 24-hour front desk and room service cater to guests' needs promptly.
Book your stay at Mercure Krakow Stare Miasto for a delightful and hassle-free experience.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Guest education on local ecosystems and culture
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Board games/puzzles
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Lower bathroom sink
- Emergency cord in bathroom
- Outdoor furniture
- Coffee Shop on site
- Pet bowls
- Pet basket
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Broadcast Live sport events
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Art gallery on site
- Wine release events
- Reception hall
- Secured parking
- Garage
- Hosted evening meal (reserve)
- Bicycle-friendly property
- Electric bicycle charging station
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Executive Suite, Multiple Beds
1 Double Bed and 2 Twin Beds
Overlooking the city
Internet - Free WiFi
Entertainment - 42-inch LCD TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Electric kettle
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Privilege Double Room
This higher standard, spacious room features high speed WiFi, a flat-screen TV, air-conditioning, as well as a safe and tea/coffee making facilities. The bathroom comes with a shower, a hairdryer, a bathrobe and slippers.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
-
Classic Double Room
This comfortable, modern room features air-conditioning, WiFi, a flat-screen TV, a mini-bar and tea/coffee making facilities. The bathroom comes with a shower and a hairdryer.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
-
Classic Twin Room
This comfortable, modern room features air-conditioning, WiFi, a flat-screen TV, a mini-bar and tea/coffee making facilities. The bathroom comes with a shower and a hairdryer.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
-
Superior Queen Room with Sofa Bed
Featuring free toiletries, this quadruple room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned quadruple room features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker and a wardrobe. The unit has 2 beds.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
-
Junior Suite with One Double Bed And Sofa
The air-conditioned suite features 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. The suite offers a mini-bar, a tea and coffee maker, a wardrobe, a flat-screen TV with cable channels, as well as city views. The unit offers 2 beds.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
-
Executive Suite with Queen bed and Terrace
The air-conditioned suite has 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. Boasting a terrace with city views, this suite also features a mini-bar and a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
Guest Reviews
- manoj (8/5): Lovely - Lovely location, easy access to the train station and the trams. Nothing
- Hamed (7/5): - The location is ideal, situated only a seven-minute walk from the Old Town. Additionally, there is a shopping mall located directly across the street The breakfast buffet offers a limited selection of choices. High Parking cost compared to other facilities
- Britta (7/5): -
- Jorge Mario (10/5): EXCEPCIONAL SERVICIO Y ATENCION DE SU PERSONAL !!!!!!!!!!!!!!!! - EXCEPCIONAL SERVICIO Y ATENCIÓN DEL PERSONAL .!!!!!!!!! En especial Hanna , Silwia y Julia. El confort de la habitación INSUPERABLE.,
- Paweł Szabat (10/5): -
- ronny (10/5): Beautiful and well located hotel - All was perfect , located next to the main train station, the receptionists were friendly and nice Nothing
- Avi (10/5): - מיקום מעולה . סמוך לתחנת הרכבת ולעיר העתיקה חדרים קטנים . חדר אוכל קטן.
- Taťána (9/5): Čistý hotel, blízko vlakového nádraží a centra města. - Lokalita je nejlepší - vlak, letiště, centrum města. Hotel útulný, tichý a naprosto čistý, matrace vypadaly, že jsou úplně nové. Snídaně je dobrá, odpovídá ceně. Večeře v restauraci je výborná, velké porce i pro děti. Personál vždy milý. Jedno z křesílek v restauraci bylo dost opotřebované :)
- Beata (10/5): -
- Patricia (10/5): -
- MARCELO (10/5): Extraordinario. -
- Tatianny (10/5): Excelente - Localização Café da manhã
- Eva (8/5): -
- Rosemary (10/5): -
- Amanda (8/5): -
- Nodar (10/5): - Frühstück war sehr gut. Lage war zentral.
- MRMAB (10/5): -
- christian (7/5): - Fancy og god beliggenhet Dyr frokost. Hele rommet blir lyst når man tar på lyset på badet
- costa (9/5): -
- Mustang315 (10/5): A Simply Great Hotel - We stayed at the hotel as part of a Collette tour on May 6th - 8th. We found the hotel to be clean and very comfortable. The breakfast buffet was better than average (thank you waffle machine). We had dinner there one night and it too was excellent. The room was way above average. Great shower, really comfortable bed and plenty of room. But the best part of our stay were the hotel employees. Everyone of them was friendly and professional. That said, a special call out to the guest experience manage, Jedrzej. We had a number of requests and he handled everyone one of them. A nicer manager you will never find. Overall, a wonderful stay!!!
- 346angiej (10/5): Recommend - Incredibly handy location (right across the road from the train station). Clean, well decorated and smelt lovely. The service provided by reception was excellent (very helpful and friendly). Lovely touch was when we checked out being offered a free pretzel each! Would happily stay again!
- Rosu (10/5): -
- Holmes (10/5): - This hotel was excellent...in a fabulous location, staff so friendly and helpful, beds really comfortable...highly recommend Towels....very scarce and also very small...no full-size bath towejls
- Hung-Yen (10/5): -
- Mike (8/5): -
- Susana (10/5): - Todo. Es un hotel fantástico
- Romuald (10/5): -
- Michael (10/5): נחזור למלון הזה שוב, הוא מצויין - מלון מצויין במיקום מצויין
- Pat (10/5): - Great place to stay. The staff are so friendly and helpful. The rooms are very comfortable and the location handy to transport and the old town. Would definitely stay there again
- Mariusz (10/5): Super - Wszystko
- Pat (10/5): Perfect - Great location with excellent rooms and facilities. The staff are super friendly and helpful. Directly across from a shopping mall and public transport. Great place to stay with short walk to Old Town
- Maciej (10/5): Bardzo dobry hotel. - Perfekcja obsługi i szczegółów Długie oczekiwanie na omlet.
- Zosia (9/5): -
- Elcia (8/5): -
- Комаринець (9/5): - Przemiły personel Śniadania na (3-4)
- Biernacki (10/5): -
- Pauline (10/5): I would stay here again in a heartbeat. Squeaky clean (my first priority) and very comfortable. - Excellent location, close to train station, restaurants, and transportation. Friendly staff, squeaky clean, had bathtub/shower combo and very comfortable beds.
- AHMED (10/5): -
- Leonid (10/5): -
- Maloles (10/5): - Los desayunos y la ubicación Qué no hablarán nada de Español
- Kamil (10/5): -
- Pawel (10/5): -
- Stephen (9/5): -
- Pawel (10/5): -
- Grzegorz (8/5): kilkudniowy wypad kulturalno-turystyczny - Hotel dobrze zlokalizowany, dobre pokoje - wygodne i wystarczająco komfortowe. Bardzo uprzejma i przyjazna obsługa. Świetne śniadania, aczkolwiek bez frykasów. W związku z tym uważam, że cena 90zł za śniadanie jest wygórowana. Ciekawe manu w restauracji, aczkolwiek ceny odstraszające i prowokują do skorzystania z restauracji poza hotelem. Ceny, ceny, ceny, Rozumiem, że za bardzo smacznego tatara (choć porcja niewielka) trzeba zapłacić ok.75zł, ale czemu do niego chleb (kila małych kromek + masło) kosztuje 20zł? To samo dotyczy innych bardzo podstawowych rzeczy - mała butelka wody mineralnej za 20zł..... Takie podejście zniechęca do korzystania z oferty restauracji i trochę kładzie się cieniem na wizerunku hotelu. Przysłowiowy "strzał we własne kolano"...
- Daniela (9/5): -
- Galit Oved (10/5): - Room clean
- Michigan_stater (10/5): Modern and Functional - 5 Stars, here’s why: - clean room with comfortable beds and bathroom - location is perfect with the Galleria right across the street and train station. Old Town is also within walking distance - breakfast was good for a fee. If your flight is early, they have pretzels to go at the lobby
- Anna (9/5): -
- Marzena (10/5): -
- Maciej (10/5): - Hotel tuż obok dworca Kraków Główny, a dodatkowo bkisko na Stare Miasto, obsługa bardzo miła i super śniadania.
- Andrzej (9/5): -
- Igor (9/5): -
- Mirasol (8/5): Great location, nice hotel, close to old town, shopping mall and train station -
- Ganau (10/5): Breve ma tutto perfetto - Tutto
- Sandra (10/5): -
- cla53 (10/5): Great location for visiting Krakow - Hotel is ideal regarding location and comfort. Room was bright with large bed and bathroom area with walk in shower. The controls for the shower were so easy to use and the toiletries were just fabulous. The room was serviced daily and towels changed daily. On arrival we were greeted by friendly welcoming staff in national dress. The fragrance throughout this hotel is just perfect and gave an expectation of cleanliness. The location is ideal and the train station is adjacent to the huge shopping mall which is across the road from the hotel. Trams also serve this hotel well. Drinks are expensive. Lovely touch when we left of a gift of traditional pretzels. Would recommend and would stay here again.
- Imke (7/5): Nette kamer, prima locatie, vriendelijk personeel - Locatie Douche in het bad vond ik niet prettig, erg glad en als je wat ouder bent erg moeilijk om uit te komen. Ontbijt was ok maar voor mij zeker niet speciaal.
- Navigate67718498146 (8/5): Signature Aroma. But otherwise fine - Indeed hotel was clean and conveniently located. Modern hotel. My only issue is the overwhelming use of air freshener in the lobby and common areas which bothered my allergies. When I asked about it I was told it was their “signature aroma.” If this isn’t a problem for you it’s a nice place to stay.
- Mike (5/5): New pillows and better TVs would make this place excellent. - Good location, interesting decor and fantastic staff. Pillows are uncomfortable they are too big. The tv is awful. Get smart TVs it’s 2026.
- OmirouP (8/5): -
- kledianaa2026 (10/5): Clean, comfortable, and welcoming - My stay at the Mercure Hotel was fantastic. The location is excellent, the room was very clean and comfortable, and it had everything I needed. As soon as you stepped out of the elevator, the corridor had a pleasant fragrance, which created a very nice atmosphere. The staff was extremely polite and welcoming. When I return to Krakow, I will definitely choose the same hotel again.
- Roberto Ricca (9/5): Promossissimo - Tutto ě davvero una bellissimo albergo con accurata pulizia e manutenzione tutto perfetto un complimento allo staff capace e gentile Mi ě piaciuto tutto non ci sono punti negativi promosso a pieni voti
- Olena (10/5): -
- Kacper (10/5): Udany weekend ☺️ - Jest klimatyczne
- Rene (10/5): -
- Alicja (8/5): -
- Olaf (10/5): - Absolutnie wszystko!
- sharonhF6738EK (10/5): Excellent hotel, couldn't have wished for a better one - Stayed for 4 nights. Arrived and hour early and the room was ready. Very pleasant staff. We stayed in room 420. The bed was a little harder than we are used to but not enough to spoil our stay. Restaurant a little pricey but we either ate out or did an uber eats order. Breakfast had so many choices. Ideal spot for exploring
- thebigdogc (10/5): Clean, central and nice staff - Very clean and nice room, lovely hotel only a 5 minute walk into the old town and helpful friendly staff
- Siv-Helen (9/5): Flott hotell , god beliggenhet - Veldig bra beliggenhet, fine rom og hyggelig personale.
- Liudmyla (10/5): Enjoyed my stay - Lovely place to stay, bed is comfortable. Room is well equipped. Perfect location if you need to catch a train as it’s very close to train station. Warm welcome and staff were extremely helpful and polite.
- Carlo (10/5): -
- Shmuel (10/5): -
- Patricio (9/5): -
- Dmytro (9/5): -
- M.V. (10/5): -
- MARIA (10/5): Świetna lokalizacja.Bajgel na drogę. Na pewno wrócę. - Super lokazlizacja
- MARIA ESTHER (10/5): -
- Deborah (9/5): -
- Guest (10/5): -
- Neslihan (10/5): Çok iyi - Güler yüzlü ve çözüm odaklı personeliniz ile temiz ve lezzetli yemekleriniz için tşk ederiz
- Andrzej (10/5): - Wszystko
- Vito (9/5): -
- Piotr (10/5): -
- Painceira Crego (9/5): -
- Svitlana (10/5): -
- Katarzyna (10/5): Cudownie! - Bliskość centrum i czystość. Cena
- Vladana (10/5): -
- Michael (10/5): -
- Iryna (10/5): -
- giuseppe (10/5): Cracovia al top - Tutto perfetto, personale cordiale Nulla
- Damian (10/5): - Bardzo uczynny personel, miłe powitanie. Pokoje czyste, pachnące. Lokalizacja bardzo dobra. Zapewne jeszcze tu wrócę.
- De Luca (10/5): -
- X8154QCmandyj (10/5): A very welcoming stay - We recently had a 3 day stay at this hotel. It was excellent. Right from check in the staff were extremely friendly especially Julia. When we wanted recommendations for restaurants and travel tips Matthew was so helpful and knowledgeable. He has a real enthusiasm for Krakow.
- Oleksii (9/5): -
- Diego de Barros Dutra (8/5): Muito boa localização e staff excelente - Bem, ficamos poucas noites no Hotel, mas percebemos que o Staff sempre esteve pronto para ajudar no que fosse preciso, o check-out foi diferenciado, com a entrega do pretzel, as camas são maravilhosas, com quartos que guardam bastante espaço. Em relação ao banheiro, apesar de ser uma prática européia e muitos hotéis seguem a prática, eu sugeriria em fechar a área da ducha, para não molhar tanto o banheiro, sugestão até que facilitaria o trabalho das pessoas que prestam limpeza no hotel.
- _Ooolaaa_ (9/5): - the staff was super friendly, very helpful and professional. the breakfast was nice, with an okay variety of things to eat. the location is great too. n/a
- Livia (10/5): Great hotel near train/bus station - Great hotel near the train/bus station, just 5 minutes walk. We booked junior suite. It was huge room with very comfortable bed. There was Nespresso coffee maschine. Complimentary drinks like Fanta, Kindley Tonic, water. The room was very clean and I really appreciated that we received obwarzenek at check out. That was nice gesture from the hotel.
- Damian___23 (9/5): -
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