The Chicago Hotel Collection River North
Location: 312 W. Chestnut St., Chicago, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation in Downtown Chicago
Contactless Check-In and Smartphone Room Keys
Experience seamless check-in and skip the front desk with our convenient smartphone room keys.
Amenity Package and On-Site Offerings
Indulge in daily drinks, high-speed WiFi, and more with our exclusive amenity package. Enjoy the convenience of a concierge team, snack bar, and coffee shop during your stay.
Prime Location Near Popular Attractions
Explore Chicago with ease as we are located just minutes away from Water Tower Chicago and Magnificent Mile. Book now for a memorable stay at The Chicago Hotel Collection River North Magnificent Mile.
Important Information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A damage deposit of USD 125 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
The mandatory resort fee includes:
• Coffee and tea in the lobby daily 24/7
• 6 Daily beverages, choose from Spring Water or Sodas
• WiFi
• 1-Year Club 1 Hotels Membership: Booking credit, golf information and Club 1 Hotels information provided at check-in
Limited Guest Parking is available for a nightly fee
Policies
Check-in: 04:00 PM - 11:30 PM
Check-out: 11:00 AM
Amenities & Facilities
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Non-smoking throughout
- Shared lounge/TV area
- Board games/puzzles
- Concierge service
- Shared kitchen
- Outdoor furniture
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- CCTV outside property
- 24-hour security
- Security alarm
- Key card access
- Television in common areas
- Free wired internet
- Self parking (surcharge)
- Internet access
- Games
- Housekeeping on request
- Reception hall
- Secured parking
Rooms Available
-
Premium Room, Kitchenette
1 Queen Bed and 1 Double Sofa Bed
Individually decorated room
Internet - Free WiFi
Entertainment - 40-inch Smart TV with premium channels
Food & Drink - Kitchenette with microwave and cookware/dishware
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop workspace and phone
Comfort - Climate-controlled heating and air conditioning, fresh towels every 3 days, fresh bed sheets every 3 days
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Private bathroom
- Daily housekeeping
- Free Local calls
- Premium bedding
- Free WiFi
- Pets allowed
- Bedsheets provided
- Smart TV
- Laptop-friendly workspace
- Mobile key entry
-
Signature Kitchenette
2 Double Bunk Beds
506 sq feet
Internet - Free WiFi
Entertainment - 40-inch Smart TV with premium channels
Food & Drink - Kitchenette with microwave and cookware/dishware
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop workspace and phone
Comfort - Climate-controlled heating and air conditioning, fresh towels every 3 days, fresh bed sheets every 3 days
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Private bathroom
- Daily housekeeping
- Free Local calls
- Premium bedding
- Free WiFi
- Pets allowed
- Bedsheets provided
- Smart TV
- Laptop-friendly workspace
- Mobile key entry
-
Deluxe Double Room With Kitchenette
This room features a work desk and a flat-screen cable TV. The bathroom features a walk-in shower.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Hardwood or parquet floors
- Alarm clock
- Linen
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
-
Deluxe King Room
This room features a work desk and a flat-screen cable TV. The bathroom features a walk-in shower.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Hardwood or parquet floors
- Alarm clock
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
-
Superior Queen Room
The double room's kitchenette, which features kitchenware, is available for cooking and storing food. The spacious double room offers air conditioning, a safe deposit box, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Toilet
- Private bathroom
- Heating
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Linen
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
-
Signature Quadruple Room
This room features a work desk, individual lockers and a flat-screen cable TV. The bathroom features a walk-in shower.
Max Occupancy: 6 (6 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Hardwood or parquet floors
- Alarm clock
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
-
Two-Bedroom Suite
This suite features a kitchen, a living area with a sofa bed, a work desk, an in-room safe and a flat-screen cable TV. The bathroom features a walk-in shower.
Max Occupancy: 6 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
-
Deluxe Queen Room
This room features a work desk and a flat-screen cable TV. The bathroom features a roll-in shower.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Hardwood or parquet floors
- Alarm clock
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
-
Classic Full Room - Disability Access
This room features a work desk and a flat-screen cable TV. The bathroom features a roll-in shower.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Hardwood or parquet floors
- Alarm clock
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
-
Signature Double Room
This room features a work desk and a flat-screen cable TV. The bathroom features a walk-in shower.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Hardwood or parquet floors
- Alarm clock
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
-
Signature Queen
This room features a work desk, an in-room safe and a flat-screen cable TV. The bathroom features a walk-in shower.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Hardwood or parquet floors
- Alarm clock
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
-
One Bedroom Suite
This apartment features a kitchen and dining table, a work desk, an in-room safe and a flat-screen cable TV. The bathroom features a walk-in shower.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Linen
- Entire unit located on ground floor
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
-
Signature Kitchenette Penthouse
This room features a seating area, a work desk, individual lockers, an in-room safe and a flat-screen cable TV. The bathroom features a walk-in shower.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
-
Signature Loft
This apartment features a kitchen and dining table, a sofa bed, a work desk, an in-room safe and a flat-screen cable TV. The bathroom features a walk-in shower.
Max Occupancy: 7 (7 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
-
Signature Suite
This corner suite features a kitchen and dining table, a sofa, a work desk, an in-room safe and a flat-screen cable TV. The bathroom features a walk-in shower.
Max Occupancy: 9 (9 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Linen
- Entire unit located on ground floor
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
-
Classic Double Room
This room features a work desk and a flat-screen cable TV. The bathroom features a walk-in shower.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Hardwood or parquet floors
- Alarm clock
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key card access
Guest Reviews
- Lakisha (10/5): - Everything was perfect!!! Will definitely visit again!
- Shana (2/5): - You’re front desk lady was incredibly rude and when I told her I can’t afford parking she practically laughed in my face and refused to refund my stay
- Kassy (8/5): - Safe neighborhood
- Kia (10/5): - Nice !
- Michael (10/5): - They have some weird fee structure but they are included in the Expedia price. That being said if you are going here maybe look into the perks of their resort fee and incorporate it into your plans ahead of time. Very friendly staff.
- POLYANNA (8/5): - This was a very good stay for the price we paid. Modern interior, good sizes rooms, AC worked very well, average hotel beds, close to the L. Parking is $42 per night which is expensive but it’s normal for a big city, but parking is under the train tracks and kinda confusing. Overall, I’d stay here again if the price was better than other options.
- Matthew (4/5): - The bed was not made. The cost was very high given the low quality. The costs are hidden and did not appear high but they charge “processing fees” and it is $41/night to park the car under the train trestle on a dirt road. The gym facility does not work (two stationary bikes in a basement).
- Kevin (10/5): - The location is pretty good, the subway pass by the side of the building but the noise is not too loud to do it uncomfortable in the night when you sleep, me and my friends would like to stay again when we have the opportunity to came back to Chicago
- Annie (4/5): - Room was smaller than expected. No breakfast, serverd daily like the booking cite states also no pool. I wouldn't recommend staying here for a long stays or for small children especially if you plan on using amenities that most hotels have ie breakfast, pools, game room etc
- Brian (4/5): Surprise, not in a good way - No gym, no breakfast, food vouchers for restaurant.com worthless (no participating restaurants near the hotel) and hidden fees.
- Abbos (6/5): - Very noisy. On the top of noise from metro plumbing pipes makes noise i had twice during one night.
- Megan (10/5): - There with a friend for a concert - we wanted someplace with easy access to the L Train. This was definitely it! We were on the 2nd floor with a window right next to the tracks and could barely hear the train go by. Didn't hear any of our neighbors, and the staff was always helpful and friendly!
- Hugo (10/5): - solid hotel option clean no sink in room but they provide with water bottle
- Juan (10/5): - I love the staff; all of them
- Paul (10/5): - Great staff
- Amanda (10/5): - It was a wonderful place to stay!
- Jonathan (4/5): - Unexpected fees at check in. Room is grungy and has a bad smell. Bed is dirty. Ick.
- Verified traveler (6/5): - The pictures didnt match the stay.next to subway. It looked better in pics
- Breehanna (10/5): - I loved staying here! The staff was great and the neighborhood was quiet but near lots of attractions. .
- Allison (10/5): Modern hotel close to L - The room was smaller than I expected but not too bad, especially since I was just there to sleep. The bed was soft and comfy, but the pillows could have been a bit nicer (but I'm a pillow snob, so take it with a grain of salt). I was so pleasantly surprised to discover the hotel towel FULLY WRAPPED AROUND MY VERY PLUS SIZED BODY. Could. Not. Believe. The room was right under the L but it wasn't super loud, I barely noticed it after a while. The walls are not very thick, however, and the ceilings are open to the pipes (industrial, not falling apart lol) and that's where the noise came from. And the light on the TV was soooooo bright that it was irritating as I tried to sleep. Overall, a good place for one night.
- salvador (10/5): - Staff!
- Samuel (10/5): - Gave more hostel vibes but I wish the fees were optional
- Jason (6/5): Felt like a Youth Hostel - This felt more like a hostel. Shared fridges in basement. Talked about breakfast but didn’t have that must only be for the other locations of hotel Chicago. The bed was hard and the L was right outside my second floor room window like 6 feet away. The bathroom toilet paper holder was broke and while it looked like it held the paper as soon as any pressure was applied. It fell apart. The staff was nice and helpful when they were at the front desk. I needed to talk to someone in the morning of my check out and no one was there nor did anyone show up in the 20 minutes I waited before having to leave for my meetings. There is an extra resort fee they attached that supposedly was for wifi, beverages (water and soda). And discounts at various touristy spots downtown. The fee was close to $100 a night plus parking. My parking was under the L. Where broken glass covered the ground. I’m lucky I haven’t gotten a flat tire since leaving. At least they had coffee. Well, 3 Kurigs for coffee. Overall very underwhelming and left me feeling like I was at a youth hostel instead of a hotel. At least I didn’t have to share a bathroom Oh and the police blocked off the. Kick in my last night so someone could film for a movie. That didn’t really cause any issues. Just the lights in the windows most of the night
- Tim (6/5): - There are scammy fees at this property
- Jason (10/5): - Great vibe and character. Close to public transit and various food choices.
- Broc (2/5): - Was charged 210$ by the property when I was given a receipt for 80$. They still have not corrected this, and when I called they said there was nothing they could do because it shows they only charged me 80$ on their end.
- Gilbert (10/5): - Very nice place so far
- Eileen (6/5): - It was difficult to contact property earlier in the day. We wanted to just leave our bags inside until check in, but were unable to access building until past 12pm. Our flight landed at 7am. Staff was very friendly and accommodating. There were a lot of accommodations on their pamphlet. Just wish it was easier to access earlier in the day.
- Verified traveler (8/5): Conv - Staff was friendly. Upon entering, the room smelled like ketchup, mustard, and hamburger grease. Although the train was right outside, it was surprisingly not too noisy. The bed was comfy. The AC made weird electrical noises. The hotel room felt like an industrial cubby hole.
- Ivy (2/5): - The property was pleasant and generally well-maintained, offering a comfortable stay. However, the additional $130 in fees felt excessive, particularly given the limited amenities and services available. Greater transparency around these charges would enhance the overall guest experience.
- Gabriel Alejandro (10/5): - The rooms were excellent
- Andre (6/5): - Faciilities we
- Derek (2/5): - Bed frame was broken and they over charged me. Will not refund the over charge. Won’t stay here again.
- Latoya (4/5): - This is the second time here and i had to switch room because of no working air conditioning in room
- Gisela (10/5): - Easy check-in/out process…super friendly and attentive staff. Fun basement area with table tennis and shared kitchen. Affordable, close to Magnificent Mile area
- Jonathan (8/5): - The accommodations were okay
- 501candacen (2/5): AVOID - Cold, loud, unfriendly. No maid service, no food, broken elevator, two sad Pelotons. Feels like an asylum with mood lighting. Boutique in name only. Would never stay again. Sad, it had good bones. But I would avoid at all costs. Expensive and not worth it
- SIYATA (10/5): - Venue
- Jackie (8/5): - Nice property, right on the train line. Parking was easy at the lot right next door. Rooms were very small, but worked well for just a place to crash for the night. Unique decor and secure entrance.
- Candace (2/5): - This place feels more like a repurposed asylum than a boutique hotel. Stark, cold, and eerily quiet — no music, barely any lighting, and zero hospitality. Staff were rude, manager worse, and maid service skipped our room entirely during a 4-night stay. Oh — and the elevator? Broken the whole time. No bar, no food, no gym (unless you count two dusty Pelotons in a sad little rec room). Located on a loud train track with nothing walkable nearby. Could’ve had potential, but no amount of “industrial chic” decor hides the fact that this place is just bleak. Avoid.
- Omar (2/5): - Paid almos $300 for a very small room. Recreation area was extremely humid.
- Kayla (2/5): - Beware of the “benefits package fees” that this hotel makes you pay at your check in - along with the previous room fees I already paid prior to arriving at the hotel. This is absolutely ridiculous fees to charge guests and 2 free alcoholic drinks (a night) does not equal $436 worth of benefits packages. Imo. Don’t stay here- you will be ripped off.
- Heather (10/5): - Such a cool spot! Loved the industrial vibe of the building and the super cool decor. The room was clean, minimal, and simple—no frills, but honestly, nothing more was needed. As city people, we didn’t mind the train at all—actually thought it was pretty cool watching it go by our window. The staff was incredibly helpful and accommodating, and we loved being able to walk to nearby lounges and great places to eat and drink. Definitely recommend!
- Marissa (2/5): - After receiving multiple confirmation emails/texts throughout the day, my husband, juvenile daughter and I arrive at the hotel only to be told that our reservation had been canceled. According to the desk clerk, this happens all of the time. He did offer to try to find us another hotel but we did our own research and booked elsewhere. However, this was on a friday evening and aside from the severe inconvenience, the new hotel cost us a lot more money. And I never once received an email/text advising us of the cancelation, nor have I heard a word afterwards. Barely an apology, and this is repeat behavior from this chain according to one of their own employees.
- aaronkl (2/5): DO NOT STAY HERE - I booked this hotel through Hotwire.com. The hotel room I was assigned did not have air conditioning. When I called to report this, a person who was eating answered the phone and told me I had to go to the front desk. When I reported this to the front desk, they came to the room and saw the air conditioning unit was broken and apologized. They said they would get me a new room. They left the room and never came back. I went back down to the front desk after waiting half an hour and was told they have no more rooms. They offered no discounts but did pull out the loudest box fan I have ever heard. They told me I could have a refund if I left, but I had nowhere else to stay. They then charged me an additional $308 without explanation. When I went to check out the next day, there was no one at the front desk and a note said "Front desk staff won't be here until 10 AM". I am disputing the charges and have lodged a complaint with Hotwire.com. DO NOT STAY HERE.
- Melissa (2/5): - We showed up in the evening to be told that they had overbooked the hotel and did not have a room for us. It was not just us, the guests in front of us did not have a room, and two more guests behind us did not have a room. We had to find a room at 9 pm in Chicago and double the price.
- Alexander (4/5): - AC was broken. Staff was able to provide two old box fans but barely made a difference. Hot, stuffy, smelly conditions all night/morning. Was told that they would waive the resort fee but who knows/cares.
- Joshua (2/5): - Never was able to stay because it was the worst room I have ever been in.
- Brittany (6/5): - Not the most friendly staff, but decent place to stay and served its purpose for what we needed. Don’t understand the check-in process via text since when we arrived, essentially had to do the whole thing over again in-person. Also they couldn’t initially find my reservation. All and all, wouldn’t recommend it unless you’re in a pinch snd need a last minute place to stay.
- Dana (4/5): - This hotel was interesting. I have good parts and bad parts about it. The good things were that I liked the hotel, the sporty design of the spaces, and the room itself. The location was good and close to the lake and magnificent mile, art museum, etc. So that was good. The bad part was that upon my arrival there were issues at the front desk. The hotel had overbooked the property and luckily I was able to get a room with my family, but the next couple of groups that came to check in were turned away even though they had a reservation. I saw 2 different irate groups of people get turned away, by an extremely patient front desk worker at the hotel. I felt bad for the worker because the hotel chain put him in the horrible position to have to tell people that their room reservation didn’t exist and that being the weekend in Chicago, there were no rooms available anywhere that didn’t cost over $500 per night. There were some very mad people. The other horrible thing this hotel chain did was post a nightly rate but then make you accept a $93 ‘amenities fee’ for no reason. There were no amenities to speak of. No pool. No exercise weight set. No breakfast. Just an exercise bike and a keurig coffee maker in the basement. I felt like the extra charges was a complete scam, especially because there was a threatening sign posted in the lobby saying something like, ‘do not argue with or yell at the front desk staff about property fees or your reservation will be revoked! Stay elsewhere.
- MANJOT (2/5): - Horrible Experience – Do Not Book This Hotel Through Expedia or Otherwise! I had an absolutely terrible experience with this hotel that I would never wish on anyone. I had already booked and received confirmation through Expedia, and when I showed up to check in late at night, I was told the hotel was sold out. No explanation, no accountability – just a cold apology at the counter and a dismissive attitude. They refused to honour the confirmed reservation, kicked me out in the middle of the night, and left me stranded with no alternatives. Every nearby hotel was also sold out. I was left with nowhere to go, no solution, and no help from the hotel staff who simply shrugged it off as if it wasn’t their problem. This kind of treatment is completely unacceptable and unprofessional. If you can’t trust a hotel to honour a confirmed booking, especially late at night, then what’s the point of booking in advance at all? Expedia should remove this hotel from their platform immediately. I highly urge everyone to stay away from this property – do NOT book this hotel, ever. It’s not worth the risk. They do not care about guests, even those with valid, prepaid reservations. You deserve better.
- Chastity (8/5): - Great location and decor. Too many overage charges. Paid double of what was listed as price.
- Karen (8/5): - I liked that it was different, minimal (which I consider good!), and that parking was nearby. Perfect for us as we were only spending one night and found it super convenient for our needs. It was comfortable, could NOT hear the el running by, clean, friendly staff. The only thing that I did not like was the mandatory package that was of no use at all to us. I wish they would reconsider that and make it an option instead. Other than that I worked out great for us.
- Roselle (10/5): - Property was very clean, and the theme is super cute
- Verified traveler (4/5): Next too railway : ( - The pricing is intransparent. The bill I got from the hotel does not match the invoice from hotels.com. confusing 3rd party booking. The hotel is about 50 feet away from a railway. Very loud. No coffee maker in room. Overpriced in my opinion.
- Sam (10/5): - Lovely staff, secure building with areas to leave luggage before checkin if you get in early
- christine (10/5): - Nice spacious room. Clean.
- Allison (6/5): - Definitely be aware of all the fees that go into this place. We had a water leak in the room and unfortunately couldn’t move because they were fully booked, but we got some money refunded.
- Gilberto (10/5): - Nice place and delivered as promised
- Anita (2/5): - No amenities. But charged $49.95. Reported. No solution for refund
- tfisher1985 (2/5): Seriously Disappointed - Avoid Chicago Hotel Collection River North at All Costs! (Echoing Previous Negative Experiences - Let me add my voice to the chorus of negative reviews – heed this warning and stay far away from the Chicago Hotel Collection River North! Unfortunately, all the prior negative feedback appears to be completely accurate, and my recent experience only confirms it. From the moment we stepped into the lobby, the staff were unwelcoming and gave off an immediate air of indifference. The check-in process quickly soured when we were informed of their mandatory resort fee and a "refundable" deposit. It's now been a week since our departure, and the deposit has yet to be refunded. To add insult to injury, we were hit with an inexplicable additional charge of $70! The advertised resort fee supposedly included six beverages per night, a perk the staff seemed determined to withhold. Despite our inquiries, we were met with resistance and never received any of the promised drinks. The state of the "clubhouse" – the supposed hub for the kitchen and game room – was frankly appalling. During our entire stay, we encountered a homeless individual sleeping on the couch within this shared space. This created an uncomfortable and frankly unsafe atmosphere. The hotel rooms themselves are in a shocking state of disrepair. Our room felt like it was actively falling apart, from a dilapidated bed to a shower that barely functioned. Forget about a peaceful night's sleep. The walls are paper thin, offering zero sound insulation. We were constantly subjected to the disruptive noise of the elevated train running directly outside our window and the loud maintenance staff starting their work early in the morning. Honestly, this hotel is an absolute rip-off and not worth a single cent of your hard-earned money. You would be far more comfortable and likely save money by staying in a hostel or even a budget motel. Do yourself a favor and book elsewhere. You have been warned!
- Samantha (10/5): - Good stay
- Miri M. (10/5): - i loved staying here, their concept was so unique, and everything was so nice!! the staff was AMAZING!
- Shevonia (10/5): - Great place to stay
- James (6/5): - Property was adequate lot of “hitting fees
- Michel (10/5): - Nous avons passé un formidable séjour.
- Tara (4/5): - The room was hot and stuffy and the A/C didn’t work. The walls are so thin that we (including our children) could hear people across the hall having sex. The tv remote barely worked. The bathroom door didn’t latch. The ice maker was broken. There was someone else’s water bottle under one of the mattresses. The person at the front desk was friendly upon arrival. The beds were comfortable.
- Tyrrell (10/5): - Great stay
- Mareng (2/5): - No one accommodated us when we came in and I called their hotline but they said it will take an hour for their staff to come see & accommodate us. There was also a freak who came to us in the lobby and attempted to give me a bracelet without a reason.That was so creepy.
- Aaron (10/5): - The decor is really nice and the rooms / beds are incredibly comfortable. A little bit smaller than I expected but still a great place to stay.
- Oche (10/5): - Parking
- Michelle (2/5): Noisy train and not for family - We arrived at 1:44 am. No one was at the front desk. We had to call the emergency number to talk to someone. It was dangerous outside. There was a train right outside the second story window which was the only windows we saw. It was in a bad part of town. It is not family friendly. It’s for people looking for a lifestyle that doesn’t support a family with good values.
- Jody lynn (10/5): - The staff is the best!!
- Chasity (10/5): - Loved this trendy little hole in the wall place!! My family loved the double hi loft beds over the main bed! The amenities were fantastic and great for your adults
- Extraordinary197561 (2/5): No one works here - So no one works in this hotel?? My flight was delayed and by the time I got here to check in no one was at the desk or answering the phone or the emergency number the phone voicemail instructs you to text. I legitimately still haven’t checked in an hour later. Just sitting in the lobby. Pretty sure I would have better customer service sleeping in my car.
- Cesar (8/5): - Bathroom extractor noisy, pretty rooms for sleep
- sierra (4/5): - Man at the counter was pretty helpful but was told they would have parking upon arrival but that never happened. Front desk cos not open all night. So much noise from the hallways come in. Is also right next to train tracks. Then they charge you more once you check in
- Molly (8/5): - We booked this room because it was inexpensive during St. Patrick’s Day weekend. The decor was really cool, but the walls were very thin. We were up all night with people whooping it up in the hallway. It was a very good location. The staff was very helpful and we enjoyed the light bright modern industrial decor. There was limited shampoo in the bathroom. No hair conditioner Probably the biggest complaint out we have is parking was absent. We drove around for about an hour trying to find places to park overnight. Not being familiar with the area or Chicago’s parking system, this was kind of a hardship. I wish there was more options prior to our stay. Still, a fun area, low price, high resort fees, $75 a night per room. I slept fine, the bed was comfortable, the decor again was great. Very clean.
- jessa may (4/5): - Overall rate is 4.im just not happy about the hidden fees that you need to pay upfront during check in at the Hotel.
- marcoaJ2321ZR (2/5): HIDDEN CHARGES & POOR CUSTOMER SERVICE - My wife did an online reservation with GoSplitty.com to stay at this Hotel on Oct. 31, 2024 thru Nov. 02, 2024. The third party voucher or receipt did not disclose any extra fees as "GUEST BENEFIT PACKAGE FEE" or "RESERVATION PROCESSING RECOVERY. FEE". Not only did I get charged extra for $158.31 on Nov 02, 2024 when we checked put but also I was charged again $158.31 ($75, $73.31 and $10) on Dec 3, 2024 during my credit card dispute processing. Conclusion: I had DOUBLE EXTRA CHARGES ON MY CARD DUE TO THESE HIDDEN CHARGES. BE AWARE OF THIS FACILITY. MULTIPLE BAD REVIEWS
- Kathryn (8/5): Family Trip to Chicago - River North is a good option if you are looking for a no frills but decent place to stay. The hotel has a cool vibe, but seems to be a ghost of its former self. While it was immaculately clean and the staff was friendly, the amenities were under stocked or failling apart. Looks like the site once had a coffee bar but not anymore. The place just felt empty. We had a room with a kitchenette but there was no dishes or flatware in the room. After a thorough search of the kitchen we were able to scrap together enough items to meet our needs. The pingpong paddles where broken, the Foosball table was failing apart and gym consisted of 2 broken down pelton bikes. Given that they charge you a resort fee, one would expect a little more effort. But our kids loves the bunkbeds and the spaceuous room gave them lots of room to get their wiggles out. So I recommend River North if you have a large but self sufficient group. Its just a few blocks from the L.
- Angel (2/5): - Horrible customer satisfaction
- Giorgio157345 (2/5): Most scammy booking I ever did - Do NOT go. I was asked at the time of arrival a surcharge of 400 USD on an original booking of 200! They state that they "provide the information at the time of booking"... but white on grey text in font 5 at the bottom of the email is hardly any information... Honestly I would not suggest this place, not now, not ever, just for this downright scammy business practice. I don't know how it is inside because thankfully I was able to get the original booking charge disputed and got my money back. But this was a pain to deal with through and through, how this is even legal is beyond my understanding, because these surcharges are literally for nothing that has to do with the hotel, but I digress
- Sapphire (10/5): - Beautiful, chill laid back place to go to for cheap
- sara (2/5): need a refund - they didn’t let me in the room and told me that i had to leave and kicked me and my friends out
- Andria (10/5): - Stay
- evm719 (2/5): It's a HUGE NO NO for me - Chile'...When you arrive to the hotel, they will tell you that there are additional fees not originally stated in the reservation (We went in November 2024). They have a resort fee you should be aware (50+) of and a fee for making the reservation ($50 per night AND it's taxed--WILD) in addition to the reservation already made. The room is decently sized, but the TV was older, challenging to navigate, the audio was terrible and it was confusing. Parking was terrible, there is no view from the very, and I mean very small window in the room, the bed is VERY squeaky (we asked them to fix it, they did not), the elevator stopped working for a full day, you run the risk of getting towed (use SpotHero for parking in Chicago--thank me later lol), you get charged for clean towels and sheet if you ask, and the front desk personnel had an ATTITUDE. Not starting off on a good foot here. We went for a weekend to experience Chicago, so we were only in the hotel to sleep and shower. So you can imagine when we get charged $100 for "stained towels"?????? I'm sorry what? If I was in my early twenties I might question what I might have done to "stain towels" but as people in their thirties I know for a fact there was absolutely nothing that we were doing to stain any towels, whatsoever. We were determined to have a good time, and Chicago was wonderful. The only plus was to this hotel was that it was near down town. Besides that, this had to be one of my worst hotel experiences. We've tried calling to dispute these so-called "stained towel" charges and have received an attitude, gotten hung up on, and had our calls ignored. This is very unprofessional, and it seems to be that we are unable to reach the manager. Long story short, save your self the stress and stay somewhere else...ANYWHERE else.
- Jim (10/5): - I was surprised how quiet it was being right next to the train. They did a great job with the soundproofing.
- alijoyful (2/5): Do not book this hotel - I was informed as I checked in that an additional $141 would be added to to my hotel fee for “service fees and amenities.” However, I was already charged service fees when I booked the room and what amenities there were I’m still unaware of. What started out as $87/night ended in $406 for two nights, one that I didn't even stay for. There was an elevated train right outside my window that ran every 10 minutes, all night long. The thermostat in my room wouldn’t go above 65 degrees and, as it was about 10 degrees outside, I was very cold all night. In the morning, I called the front desk to ask to switch rooms and no one answered. I went to the front desk and no one was there. Clearly they spent a lot of money trying to make this hotel hip but the space feels uncomfortable. I didn’t see one other guest in the hotel the entire time which made me feel creeped out and unsafe as a woman traveling by myself. I ended up switching hotels for the second night of my stay since I felt unsafe and barely slept the night before due to the train and temperature. When I emailed the hotel asking for a refund for my second night all I got back was “refund denied.” I’ll be elevating my claim. Wish I could shout from the rooftops that this hotel is crap.
- Gisselle (10/5): - You can feel at home. It offers options in the kitchen and games for fun.
- Latasha (2/5): Wouldn’t recommend Won’t be back - Upon arrival I noticed the parking lot was an alley. Parking was an additional $50. When we got to our room we were supposed to have a sofa sleeper, asked about was told we would be moved in the morning at no extra cost due to the incorrect room. We were never moved and was given poor service when I inquired about it the next day. The desk associate even raised her voice many times to me & told me if I wanted to have a bigger room I would need to book another hotel or have whomever I talked to do it. It was Christmas Day so I walked away and proceeded with my day. We were looking for a great place to frequent downtown as we come to Chicago at least 6Xs a year. We will be passing on this place it was also cold in the room with the heat set at 79 the temperature outside was 30s. Crazy!
- Zhiyuan (10/5): - Good service and fun place, best for bigboys who like drink alcohol.
- Dawn (6/5): - I picked this hotel because it was different, but I expected it to have basic things that other hotels have. There is no security lock on the door, just a basic deadbolt. I was surprised by the lack of counter space in the bathroom, or anywhere in the room... essentially no place to put all the things you need to bring with you when staying in a hotel. The lighting was terrible. No bedside lamp; and the ones above the bed, while extendable, were zipped tied so the couldn't be brought down to brighten up reading material. The main lights are so high up they didn't do anything for needed brightness. No TV guide, no phone, no iron or ironing board...and I did not see a smoke detector in the room. The floor was cold because the only rugs were under the beds. But for me the worst item was that my CC was charged more than my Expedia Reservation price that was booked months ahead. I asked the front desk about it, but was told there would be no management to address it until Monday...after I have already checked out. At the time of this review, I am already back home. The front desk associate, a very pleasant young Asian woman, was very nice, and assisted with any questions I had, despite the reservation charge issue. I had asked for extra blankets, and they were waiting in our room upon our return that night. The hotel itself was pleasant in atmosphere, and decor, very clean, and quiet. But I don't believe I will stay here again.
- Natalie (2/5): - While staying here there was a roach in the bathroom. I have reached out to this proper multiple times. I have phots and videos that I attempted to share with this property. They have made no effort to return any of my calls, texts or emails. I would not recommend this property. Poor service and need’s exterminating.
- AlbertMIA (6/5): Okay option to stay in Chicago - I already stayed at this hotel once a couple of years ago, and my experience this time in July was pretty much similar. I made my reservation on Expedia. The price was approximately $78 per night, which seemed reasonable. BUT this hotel has an issue with adding extra fees, like a Resort Fee, for example, which for me was $43 per night. This fee makes no sense to me because the hotel is very basic. Where exactly the “resort” parts are, I still haven’t figured out after two stays here. On top of that, there are additional fees, which brought my final nightly rate to $133. I think you’ll agree with me that paying an extra $55 in fees when the nightly rate is $78 is absolutely insane! This aspect is very annoying, but it is what it is. To be fair, the hotel does inform about these extra fees on all booking platforms. Another annoying part of my stay was the silly online form you have to fill out before check-in. Without completing this form, they won’t let you check in to your room. This form felt pointless to me - a total waste of time. Speaking of check-in, like my previous visit, I once again had to deal with kind of rude and unfriendly front desk staff. The older Latino lady at the front desk had a slightly negative and unhappy attitude, and she was very strict about following her “protocols” for check-in. I believe she had some arguments with the guests checking in before me. I caught the end of her conversation with them, and she was raising her voice and being rude. I didn’t like her at all - she is super unprofessional! I really think the hotel should hire more polite and educated front desk staff who know how to treat their customers with respect. On the positive side, I was allowed to check in at 2 p.m., as promised. I called very early in the morning to ask if my room could be ready early, and they prepared it for me. They also honored my request to put me in a room on the second floor, as I didn’t like the ground-floor location last time. Like before, I really liked my room (this time it was room #216). The room was pretty big, modern, and nicely designed. It was ideally clean, and all the furniture was in very good condition. The large window let in a lot of natural daylight, which was a plus. However, the biggest issue with this room was its location right next to the metro railways. I could clearly hear the trains as they passed, and I could see people inside the trains, which made me feel like they could see me too. For this reason, I’d recommend staying in rooms on the first floor to avoid having the railways so close to your window and to minimize the noise. The Full bed in my room was comfortable but tiny. I really wish they would replace these beds with Queen-size beds to give guests more space to relax. Another minus was the lack of a closet. There were only a few hooks on the wall for clothes, but the hotel didn’t even provide hangers. On the plus side, I loved the bathroom design! The bathroom was very spacious, with a large shower stall and modern equipment that worked perfectly. The bathroom amenities were of good quality and smelled nice. The Wi-Fi worked fast, which was also a plus. The hotel’s location isn’t bad. The distance to the center of Chicago is walkable, and it’s also easy to get to Old Town from the hotel. Overall, the hotel is remodeled and was very clean every single day of my stay. Would I recommend staying here? More likely, I would, because the rooms are actually nice. But make sure to check all the taxes and fees before making your reservation. The cheap price you see initially is not the final price - there’s a lot of extra money added to the rate.
- Amanda (6/5): - The property is nice, clean, spacious. The customer service sucks- glad nothing was wrong because there is no one around and they do not answer the phone. Sad because it is a great area and accommodated our large group… but, because of the lack of customer service and delayed / still waiting on a response email I would not recommend
- Keyanna (2/5): YALL NOT RIGHT TRIFLING - No pots this place is BOGUS I will NEVER in life book here again it’s ghetto people on top of my stomping all night this was a very terrible experience
- Amanda (6/5): - Front desk staff was unable to help me. They were not very helpful at all.
- Victoria (10/5): - Such a beautiful hotel, staff was extremely helpful and kind. Had so much to offer and it has beautiful views as well
- Jamie (8/5): - The shower was wonderful, better than home. Very comfortable beds, next to the L, but still really quiet. The kitchen on the lower level was cooking show worthy, I could see having a family gathering there and being able to use the industrial kitchen with multiple sinks and ovens to prepare a family meal. Expedia marked it as a $70 fee due at property it's actually $49.95/night resort fee. We could not take advantage of the resort fee except the six free beverages since we only stayed one night. Use spot hero ahead of time if you want cheaper parking, many open lots around. Staff was friendly.
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