Sandcastles Beach Resort
Location: Main Street, Ocho Rios, St. Ann, Ocho Rios, JM
Star Rating: 3 Stars
Property Type: Resorts
About this Property
Luxurious Spa and Recreational Activities
Indulge in rejuvenating massages at the full-service spa, relax at the private beach, and make a splash in the outdoor pool.
Dining and Entertainment Options
Enjoy mouthwatering dishes at the resort's restaurant, sip on cocktails at the bar/lounge or beach bar, and opt for room service for a cozy night in.
Convenience and Comfort
Experience a seamless stay with amenities like free Wi-Fi, concierge services, and rooms equipped with kitchens and private balconies.
Come explore paradise at Sandcastles Beach Resort and create unforgettable memories in Ocho Rios!
Important Information
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 05:00 PM
Check-out: 11:00 AM
Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 5:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Boat tours nearby
- Nature reserve
- Health or beauty spa nearby
- Parasailing nearby
- Area shuttle (surcharge)
- Free WiFi
- Terrace
- Garden
- Luggage storage
- Concierge service
- Wheelchair accessible
- Picnic area
- Supervised childcare/activities
- Snorkeling nearby
- Hiking/biking trails nearby
- Kayaking nearby
- Sailing nearby
- Scuba diving nearby
- Breakfast available (surcharge)
- Rafting nearby
- Front desk (limited hours)
- Limo or town car service available
- On private beach
- Parasailing nearby
- Full-service spa
- Meeting rooms
- Ecotours nearby
- Tours/ticket assistance
- Area shuttle (surcharge)
- Shopping center shuttle (surcharge)
- Conference center
- Playground on site
- Free self parking
- Airport transportation - pickup (surcharge)
- 24-hour fitness facilities
- Boat tours nearby
- Cave exploring/spelunking nearby
- Nature reserve
- Casino nearby
- Health or beauty spa nearby
- Horse riding nearby
- Mountain climbing nearby
Rooms Available
-
Studio Apartment
Featuring 1 bedroom and 1 bathroom, this spacious apartment offers a seating area and private pool where you can relax. The apartment's kitchen, which features a refrigerator, is available for cooking and storing food. The air-conditioned apartment offers a flat-screen TV with cable channels, a private entrance, a dining area, a computer as well as garden views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- TV
- Air conditioning
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Private entrance
- Dining area
- Private pool
- Computer
- Dining table
- Outdoor dining area
- Entire unit located on ground floor
- Private apartment in building
- Clothes rack
- Toilet paper
- Shampoo
-
Studio Apartment
Featuring 1 bedroom and 1 bathroom, this spacious apartment offers a seating area and private pool where you can relax. The apartment's kitchen, which features a refrigerator, is available for cooking and storing food. Boasting a balcony with garden views, this apartment also offers air conditioning and a flat-screen TV with satellite channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- TV
- Air conditioning
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Private pool
- Linen
- Entire unit located on ground floor
- Private apartment in building
- Toilet paper
-
Comfort Apartment
1 King Bed
Features a private balcony
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Oven
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Bedsheets provided
- Freezer
-
Economy Apartment, Kitchen
1 Queen Bed
Features a private balcony
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Oven
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Bedsheets provided
- Freezer
-
Comfort Apartment, 1 Bedroom
1 Queen Bed
Features a private balcony
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Oven
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Bedsheets provided
- Freezer
-
Comfort Studio
1 Queen Bed
1000-sq-foot soundproofed room with a balcony
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Oven
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Bedsheets provided
- Freezer
-
Basic Room, 1 Queen Bed, Kitchen
1 Queen Bed
Features a private balcony
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Oven
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Bedsheets provided
- Freezer
-
Basic Room, 1 Bedroom, Kitchen
1 Queen Bed
1101-sq-foot soundproofed room with a balcony
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Oven
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Bedsheets provided
- Freezer
-
Comfort Apartment
1 Queen Bed
8998-sq-foot soundproofed room with a balcony
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Day bed, safe, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Oven
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Day bed
- Bedsheets provided
- Freezer
-
Room, 2 Bedrooms, Kitchen
2 Queen Beds
1307-sq-foot soundproofed room with a balcony
Layout - 2 bedrooms, dining area, and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Oven
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Bedsheets provided
- Freezer
-
Studio, Kitchen
2 Twin Beds
5995-sq-foot soundproofed room with a balcony
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Kitchen
- Oven
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Bedsheets provided
- Freezer
Guest Reviews
- Etta (3/5): Jamaica is beautiful. This accommodation situation wasn’t the best - I like Sandcastle front desk staff were very trying to get this resolved I paid almost 2000 dollars for a complete dump. The description and pictures was nothing what was advertised. E-1 states ocean view more like parking lot view bathroom was very small. So contacted Booking.com did absolutely nothing but apologized and contact front which did nothing I requested a refund for the 2 nights and received nothing. The next move to E- 14 was somewhat better no hot water requested maintenance and clean towels almost every day. Hot water was fixed one day and cold water for 10 days and finally received clean towels on the 1/2/26. I have stayed at Sandcastle several times however this was the worst ever. These are photos of the first room
- Kai (8/5): - The rooms are like private apartments, convenient for a short stay. Very clean and friendly staff members. The professionalism was great.
- Wray (2/5): I wouldn’t book here again - The area is nice and the bed is comfortable The shower curtains was dirty, tv and WiFi doesn’t work. There was very little much customer service and for the price there should at least be drinking water in the fridge.
- Dave (8/5): - Everything at Sandcastles was good Expedia make the check in experience terrible but that is not on the resort.
- Ellen (8/5): - It was a nice quiet and great location property. The apartment had issues: The stove only had 1 of 4 burners that worked call for maintenance and the guy had no clue as to how to fix it and he never came back. There was a leak from under the wall to the next unit. The balcony was rusty and the doors were very worn and hard to close. Front desk service needs work, training or a means of ingo that connects with the online reservation portal. Expedia did not give me the owners name or apartment number when I booked. The property had to research an available unit for me. The cleaning representative that I had was very friendly and made sure I got items of linen and help for the unfixable stove.
- Lakisha (2/5): - This place should not be listed on any booking site. Only as air b & b’s. I picked this place because of the location and amenities, Ocean front with a stove and close to bars and restaurants. Unfortunately I was not able to check in at the location. This place is not a resort! No computer and no way to contact or locate your reservation. This information should be listed and noted by Expedia prior to my arrival,So I was stranded in Jamaica on my birthday, out of the country, with no where to stay. An Expedia representative did assist me, in finding a new location. I was so anxious I agreed to the first location. Which meant I didn’t get the stove, beach front, and location to certain restaurants that I had planned my trip around. Did I mention it was my birthday. Ok. I did contact sandcastle the day before to let them know my flight arrives at 5pm, so I wanted to know how to check in. He said, “as long as you’re here by 10pm, you should be fine.”I arrived around 9:40pm. And yes, the young lady at the desk left at 10pm. Which meant I had to go find somewhere else to stay. I ended up staying at Sago Palm, which was a really nice hotel. To this day, 1/28/25, I still haven’t heard anything from sandcastle 6 days after my check in date. I am doing everything in my power to remove this place as a resort location. This should be illegal, it’s definitely scam likely! I’m not saying your experience will be the same, just make sure you get an exact address before you head to Jamaica.
- Angela (2/5): Very poor - The view of the sea and beach,location to centre good. Not secured any one can walk in on the premises. Security joke. Restaurant food good, but no card machine available.
- Verified traveler (2/5): - They over booked the place when I got there the receptionist ask for my name and after that she simply told me there’s no reservation for. I then called the booking number several time before I get a text saying “ I’m driving will contact the front desk” Approximately 47 minutes later I was then told by the front desk that my reservation has been moved to another hotel. When I drove over to the new hotel I was then told that there’s no rooms available except for one night stay at another hotel. I booked for Two night stay at a decent location and after an extensive wait time to be checked in I was offer 1 night stay at a location which didn’t seems safe in my opinion. I requested a refund on the 27th December 2024 and still haven’t been contacted by anyone
- Lisa (4/5): Disappointing - Optimal location. Very central for basic needs—- eateries and entertainment , supermarket , craft market , and cambio for foreign exchange. Gated Property with access to pool and beach. Room - nothing luxurious but suited basic need of a place to sleep and convenience of fridge and stove. * on-site parking A situation occurred in which I was scammed. False sense of security/safety…..Failed expectation. Property owner handled situation poorly and unprofessionally and made me liable. Ruined the entire experience!
- Naomi (6/5): Pleasant -
- Adair (5/5): Passable -
- Berchum (10/5): - Our apartment was clean and nice 👌 fully equipped. I would definitely stay there again. I also liked how everything outside are in close proximity to the property.
- Melvin (6/5): - Overall i enjoyed my experience but lighting of the rooms could be improved except for the bathroom.
- Thelma (8/5): Overall good - The location was great Bathroom could be more spacious
- Paula (2/5): - There was no hot water in the unit. No water coming out of the hot water spigot. Mildew on walls in the unit. I was unable to shower and no staff on site up to noon time to fix the problem.
- Sonia (7/5): The resort was nice. The security system was good people were very friendly. I enjoy going to the be -
- Jheanell (4/5): - Sandcastles is in a great location and is a good property if you are looking for something outside of the typical marble resort. The security staff and gate staff were wonderful and personable. The unit we stayed in was awful (some are privately owned and rented, some are owned and rented by the resort. I don't know which one ours was). The kitchen was terrible, very little in the way of cookware and some of the dishes were cracked and broken. There were no glasses available , just plastic that had seen better days. Not even a sharp knife or pair of scissors available. The twin beds only had a sheet, I had to use one of our towels to cover my kids. This was extra annoying as we only got a couple of towels to begin with, which were never replaced because the room was never cleaned. We requested bath mats but they never came. This property has so much potential, it's too bad that our experience was in apartment D7.
- James (4/5): Disappointing - Location..... was near everything. furnishings were complete and kitchen mostly ok Wi fi did not work Microwave not work One roll of toilet paper for 3 people..two days The k Local agent was hard to contact. They did not even know my name We were not looked after well. We went to main desk. They said our unit was privately owned. So they could not repair anything This made the whole experience negative. Would never stay again
- Blackwood (1/5): Bad - Location We booked last minute in the evening & was told after the booking that we were unable to check in so was left stranded after they took money for booking so had to book another hotel elsewhere, so book in advance & arrive early as they will take your Money & not check you in
- Coralee (6/5): - No one knows what is going on. Check in was a nightmare. They didn’t have enough towels and wash clothes in the room.
- Martin (4/5): Disappointing - Need proper cooking pots bottle opener can opener
- Eartha (4/5): - I stayed at the property 11/24 - 27. I have not seen a housekeeper in those 4 days. I had to live with the garbage and dirty linnen. Thank G-d i was alone. The backdoor and windows were closed BUT NOT LOCKED! I didn't realize untill the next day that it was a sliding door. The apartment is on the ground floor. Anyone could have opened the door and window and enter the apartment while i was asleep on Friday night. That is unacceptable!
- Garnett (4/5): - I stay at sandcastle in the pass and it was wonderful The property is too old and dirty, mold in bathroom ceiling and dirt by the window. I stayed in A6 , really needs upgrade and redo.
- Charmin (10/5): Exceptional -
- loraine (10/5): - clean quiet
- Nicole (4/5): Disappointing -
- Sherolee (8/5): Very good -
- Verified traveler (2/5): Stay away - Wouldn’t recommend. Beat up and poor quality. service is even worse. A lot of issues to get on the beach even though it’s right next door. Stay away
- Sadian (10/5): - Everything was great, didn't like that my room didn't have a bigger couch or a sleeper couch
- CANUTE (2/5): - THE CHECK IN AND OUT PROCEDURE WAS AWFUL; THE ROOM WAS DIRTY,HARDLY ANY LIGHT IN THE ROOM, BULBS MISSING. ITEMS MISSINGFROM THE KICHEN THE WOMAN MANAGER AND FRONT DESK STAFF TELL LIES, THERE SHOU'LD BE IN PRISON. THE ROOM IS NOT FIT FOIR A DOG. TRAVELOCITY WI LL GET A BAD REVIEW BECAUSE OF THIS SO CALL HOTEL, VERY NASTY. THE WAS NOT EQUIPT AS ADVERTISED. THE JAMAICA GOVERNMENT SHOULD CLOSED DOWN THIS DIRTY PLACE. I AM TALKING TO MY LAWYER ABOUT REPORTINGF THE MANAGER AND STAFF TO LOCAL GLEANER NEWS PAPER. NO STANDBY GENERATOR, I HAD TOI CUT MY STAY SHORT, I LOST MONEY THE PLACE IS NO GOOD. I WOULD NEVER RECOMMEND THIS PROPERTY TO ANYONE. TRAVELOCI TY SHOULD DROP THEM, BAD REVIEW REGARDS CANUTE SIMPSON
- Sweeney (9/5): Stay in paradise!!! - Excellent location central to beach, restaurants and shops. Staff was friendly. Nothing
- Anderson (6/5): I was upset with the charge for my stay, it was $250 more than I was told. - I was upset with the charge. I was told it was discounted and I would pay one amount by when you took the payment you took$250 more. I talked to the owner and they didn't at all. I'm very upset with the charge. Please contact me The cost I was charge was different from what I was told The owner was no help when I asked for their help
- Marjorie (4/5): - The property is convenient to shopping. Housekeeping was unimpressive
- Yvonne (10/5): - Quiet, however, since there are no elevators, help with our suitcases would be nice
- yolanda (2/5): - This place has gone downhill. Should've listened to the transportation driver who shared horror stories from other guests who stayed here.
- yolanda (2/5): - They do not answer calls nor text messages. No housekeeping services at all. Mold on the bathroom ceiling and sink. Missing lightbulbs in every room. Front desk sends messages also withoutaresponse. I will never return.
- Nish423 (7/5): Good -
- Tonypow (7/5): Good -
- Romario (9/5): Superb -
- Alfonso (1/5): worst experience ever - nothing This has been my worst experience by far while making a reservation through Booking.com I had a reservation in Ocho Rios, Jamaica on March 17 and when I got to the apartment, after waiting more than 3 hours in the lobby, I was told my reservation was given to another person and they could not accommodate me in another one. the only option I had was paying by cash another room, considering the fact they had already taken my money that was unacceptable. the owner of the place never showed and we had to talk to the maid who was in charge of giving us the room. I reached out Booking.com and after calls and exchanging messages with Customer service they could not give me an easy solution to this nor provide me a good room as my original reservation had a rating of 7.5 and they were offering a rating of only 5 out of 10. I ended up paying in cash a room at the same area (because Booking.com sent me a last message trying to provide me a place to sleep at around 2:30 am local time and that was too much) and the hotel gave me the worst room possible (please find photos attached: towels already used, lamps with no bulbs, no hot water in the shower, in general, not the best conditions). I am still under communications with Booking and I hope they can provide a better service as I am currently a Genius Level 3 customer. Also I hope they contact me regarding this and provide me a better treatment next time. Paying two rooms in advance is something I do not recommend to anybody. I was expecting Booking.com to relocate me in a better and faster way at no cost as I still do not have my money back for the room I never enjoyed.
- Georgiana (5/5): Not great - good needed needed beach chairs Staff gives you one pri r for food then when o was ready to pay the price increase poor customer service nothing
- Paul (10/5): - I liked the friendly staff and the convenient location, was right on the beach
- Michael (10/5): Exceptional - Great location and host, D. was fab.
- Lemere (5/5): Passable -
- Mariam (10/5): Exceptional -
- Grace (1/5): Bad -
- Sarah (7/5): Good - The location is good. Enabled me to move around without a car. I am easily adjusted, so I was not bothered by anything.
- Hazel (9/5): Just nice - The beach view was wonderful Like all
Photos
