The Concord Hotel & Suites

Location: 31 Wangapala Road, off 5th Parklands, Nairobi, ke

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Sauna
• Massage services
• Packed lunches
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Kid meals
• Kids' outdoor play equipment
• Heated pool
• Lower bathroom sink
• Emergency cord in bathroom
• Outdoor furniture
• Fruits
• Shallow end
• Steam room
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Access to nearby indoor pool
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Secured parking
• Health or beauty spa nearby
• Swimming nearby
• Rooftop garden
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Executive Suite

  The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Heated pool
  • Pool towels
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior Room

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Heated pool
  • Pool towels
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Suite

  The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Sofa
  • Alarm clock
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Heated pool
  • Pool towels
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Penthouse

  The spacious suite has 2 bedrooms and 2 bathrooms with a bath and free toiletries. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit has 3 beds.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Interconnected room(s) available
  • Sofa
  • Alarm clock
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Heated pool
  • Pool towels
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Sakina (7/5): Very lovely - My guest was relaxed and got upgraded to the executive room Check in took long but in return they upgraded the room
• Carina (9/5): -
• Annastacia (10/5): -
• ryang911 (10/5): Above and Beyond Customer Service from Marion at Concord Suites - We had a really great stay at Concord Suites and a big part of that was thanks to Marion. She kindly upgraded our room and went out of her way to help with all the smaller requests throughout our stay, which made a huge difference. The room itself was spacious, comfortable and excellent value for money. Everything felt smooth and well looked after from start to finish. Marion’s customer service was genuinely exceptional; warm, attentive and always willing to help. She made us feel really welcomed and taken care of. Would definitely stay here again.
• 864graemer (10/5): Concord Comfort and Customer Service - The Concord Hotel is well located and extremely suitable for business travel. The suite was quiet, comfortable and well appointed. Special mention must be made of the professional and efficient welcome and service of Rosaline at Reception. Her customer service was outstanding, and a credit to the Concord Hotel.
• Tanveer (5/5): Hotel charges for the parking also - Location and the view No Parking, I paid 50dhs extra for the parking.
• Imtiaz (8/5): - Nice hotel Nice place
• Aidan (10/5): I’m a regular customer at this hotel so I think that says it all. If I didn’t like it I wouldn’t return - The staff are very friendly and helpful Nothing
• Teresa (7/5): -
• sameh (4/5): This hotel does not meet 5-star standards in service, cleanliness, or professionalism. I would not r - My experience at this hotel was very disappointing. The night duty receptionist refused to allow a visitor to come to my room for a few minutes unless I paid an additional USD 30, which is unacceptable. I arrived only a few hours early, yet I was charged USD 30 for early check-in and USD 20 for breakfast, even though I clearly refused breakfast. I left half a day early, but no refund or adjustment was offered despite the extra charges paid. The breakfast quality was very poor, with insects observed on the fruit, which raises serious hygiene concerns. Overall, the staff behavior was unprofessional and unhelpful. The hotel claims to be 5-star on Booking.com, but there is no evidence of this standard — even the staff could not confirm or show any official rating.
• Koffi Akoho Laurent (9/5): - Environnent
• Joni talli (8/5): - I stayed at The Concord Hotel & Suites for 7 nights during a business trip. Overall, the hotel is good, but in my opinion, it does not meet the standards of a five-star hotel. The staff were generally friendly and helpful. I would especially like to thank Rosalina at the reception for her excellent service and professionalism. However, one thing I did not like was that every time I ordered food or drinks to the room, an extra charge of 200 Kenyan shillings was added to the bill. I don’t think this is reasonable and it was disappointing.
• Hussein Ibrahim (10/5): -
• Nidhal Arfana (10/5): -
• Maxwell (10/5): - Proximity to great places I can't actually say.I saw nothing I did not like
• Mitesh (7/5): - Comfortable beds TV channels did not work properly, dark room even during the day -had to keep lights on all time.
• BP (7/5): -
• Fazal (2/5): -
• Rahab (8/5): Prima - Alles war gut Saft (das war nur Wasser und Zucker kein Direktsaft
• 679bhaveshp (10/5): A Five-Star Urban Oasis in the Heart of Parklands - If you are looking for a blend of luxury, convenience, and top-tier dining in Nairobi, The Concord Hotel & Suites is an absolute gem. From the moment I arrived, the experience was seamless. The hotel strikes a perfect balance between a sophisticated business environment and a relaxing retreat. World-Class Dining One of the biggest highlights of The Concord is the diversity of its restaurants. You don't even need to leave the hotel to experience some of the best flavors in Nairobi: Umami Oriental Restaurant: The Asian fusion here is exceptional. Whether you’re in the mood for sushi or authentic Chinese dishes, the flavors are bold and the presentation is artful. Bonhomie: This is the perfect spot for a more relaxed, continental gourmet experience. The terrace has a wonderful, airy atmosphere that is perfect for a long lunch or a business meeting. Aer Lounge: For the best way to end an evening, head to the rooftop. The views of the Nairobi skyline at sunset are breath-taking, and the cocktail menu is expertly crafted. Excellent Service & Amenities The service is what truly sets this hotel apart. The staff are incredibly attentive and go out of their way to ensure every request is handled promptly and with a smile. It’s clear that guest satisfaction is a high priority here. The amenities are equally impressive. I highly recommend taking advantage of the indoor heated swimming pool—it’s a rare find in the city and perfect for a relaxing dip regardless of the weather. For those who like to keep up with their fitness routine, the gym and health club are well-equipped and maintained to a very high standard. After a workout, the sauna and spa services offer a perfect way to rejuvenate.
• Siphar (7/5): - Location
• shahid (10/5): -
• shahid (10/5): -
• Manojkumar (8/5): -
• shahid (10/5): -
• shahid (10/5): -
• Culture03725758935 (10/5): Had a great stay at Concord Hotel Nairobi. The place is clean, modern, and very comfortable. Staff were - From the moment we arrived, the staff were warm, welcoming, and very attentive. The hotel itself is clean, modern, and beautifully maintained. Our room was spacious, comfortable, and perfect for a relaxing stay. We really enjoyed the facilities — especially the pool and dining options. The food was delicious with a good variety to choose from, and everything felt well organized and high quality.
• Saiprasanna (10/5): - Good and clean Nothing
• MOHAMED (10/5): -
• Mustafa (10/5): enjoyable -
• Karl (8/5): - þegar eg kom á hotelið þá var ég látin fá herbergi sem ég pantaði ekki . það var miklu minna og ódýrara en .að sem ég pantaði online og hafði borgað fyrir , en það var leiðrétt eftir að ég talaði við afgreiðslustúlkuna
• Alnoor (10/5): -
• Otermans Institute (8/5): - The room was really good, very spacious! The location was also great and the staff was very friendly. The swimming pool was quite small and not deep at all.
• Mercy Titilayo (10/5): 10/10 experience. Will be back! - Everything. Very homey and excellent staff, super clean room with daily room service and delicious breakfast with atleast 3 restaurants to choose from. I loved it here. Nothing.
• wambeo (10/5): - The staff were friendly I liked everytging
• Kayalvizhi (5/5): Just okay - Location Services
• Chetan (8/5): -
• Otermans Institute (10/5): - Very friendly staff. Great room, very spacious. Good location. Pool was quite small.
• Minhaj (8/5): Great location with comfortable rooms. - Great staff and great location. Breakfast was average compared to the price.
• ajayjainIN (8/5): Value for Money. Worth considering and repeating. - Limited options on Vegetarian Breakfast. Nothing as Such
• katagondwa (8/5): - Le confort des chambres Au restau le menu est un peu restreint
• Rabih (7/5): Good - It’s my second time being a guest in Concord, actually i like their rooms they are suspicious, the smell is so good. The erros i saw this time, from Room Servicing, Breakfast.. i did complaints to the reception about the three things that they must work on to improve.
• Francis (9/5): Very cool place - The room upgrade without stress
• Henrik Bering (8/5): -
• DINESH (9/5): - Merion at the reception was helpful in making me familiar with the city which made my commute quite easy. She was always courteous, polite & smiling. Breakfast was well managed by the restaurant team. Provision of an ironing board in the room
• Omar (10/5): -
• Reyam Faisal (10/5): i recommend it to my freind - the staff at the reception was polite, kind and helpful
• Luiza (7/5): Bom custo benefício para uma viagem de trabalho - O quarto é grande, a cama confortável, o resraurante é ótimo e a equipe atenciosa. O hotel pode ser considerado 3 estrelas, diferente do anúncio. O chuveiro não é muito bom, o secador de cabelo nao funciona, piscina estava em reforma e ocorreu uma situação bem atípica comigo, eu estava viajando sozinha e um rapaz da equipe do hotel bateu as 22:30 para entregar toalhas, mesmo sem eu ter solicitado, achei inapropriado e fiquei me sentindo insegura devido ao horário.
• Akram (10/5): -
• Andy (9/5): -
• Jon Werner (9/5): Very nice hotel with a super staff- always nice to stay at the Concorde Hotel & Suites -
• Gary (10/5): - Breakfast is really good also the hotel restaurants are excellent
• Gary (10/5): Very good value for money - Breakfast is great
• Aidan (10/5): Whenever I’m in Nairobi I always stay in your hotel and I have already booked to stay there at the end of March - The staff are amazing
• Alnoor (10/5): -
• Sooram (9/5): -
• Khan (8/5): - Good
• Lucienne (7/5): -
• Lucienne (6/5): -
• Turki (8/5): -
• Alnoor (10/5): -
• Zidan (10/5): -
• Brian (9/5): -
• Amgad (9/5): -
• MOHAMED (10/5): -
• Michael (9/5): - Very comfortable and clean. Breakfast was excellent unfortunately I had to keep asking for a Breakfast spoon every morning. Pool was under maintenance. So couldn't use it.
• Lieze (5/5): -
• Anis (7/5): did not sleep the whole night ac was not working Manual windows opened were not holding hinges old - see below THIS WAS THE MOST IMPORTANT DAY BETWEEN 2 TRIPS
• IP Group (7/5): -
• IP Group (7/5): -
• Alnoor (10/5): -
• Sutar (8/5): Overall Good - Indian Dishes African dishes
• Siavash (6/5): -
• Edmund Anchor (10/5): - Overwhelmed by the standards and Duty of care NOTHING
• Andreas (2/5): -
• Barry (8/5): convenient - size of room and beds Pool was terrible, very small and not what was advertised in adds
• Kasike (5/5): -
• Sheikh Al Hassan (8/5): -
• Rajeb (10/5): Excellent stay amongst very helpful and friendly staff - The smoking floor The 24 hours restaurant The swimming pool
• bmatierepremiere (2/5): mauvaise expérience pour la renommé de l'établissement il est déplorable de voir cela le personne - la chambre était confortable mais les équipement sont mal entretenu à notre arrivé tout à etaot compliqué nous sommes arrivé deux heure avant les horaire determine nous avions demandé a pouvoir rentré avant mais la surprise pour cela il a fallu payé pour deux heures 40 usd la seule choses qui intéresse la direction est le profit car à chaque étape il est question d'argent pour un hôtel de ce standing cela est déplorable
• Khalid (10/5): -
• shahid (8/5): -
• shahid (8/5): -
• shahid (9/5): -
• Agbatan Serge (1/5): Do not like it - Rude staff especially the manager.
• Adnan (6/5): Good - Staff, restaurants, pool, gym Air conditioning, towels
• Andreas (3/5): War mal ein gutes Hotel… - Drei Stunden Check-Inn, weil Sie mit der Booking.com Buchung nicht klar kamen und viel mehr berechnen wollten Zimmer nicht sauber, abgewohnt Frühstück ok Restaurant am späten Abend gut. Lichtblick: Andrew der sich dann nach einer Stunde Überprüfung entschuldigt hat. Fast Alles
• White (8/5): - Staff restaurants price location
• Lungo (8/5): Amazing and comfortable stay - highly recommend it! - The room was great, clean and cozy. Breakfast was delicious and enough. Hotel allowed us to stay 2 more hours longer after standard checkout time due to flight delays.
• BIGIRIMANA (9/5): It a place I can recommend to others - Cleanest Nothing
• Terence (10/5): -
• Angelah (6/5): -
• Kajal (10/5): -
• shahid (10/5): -
• Sven Olov (9/5): -
• Mishaal (10/5): -
• KITHK (8/5): Noch immer meine erste Adresse in Nairobi - Das freundliche, zurkommende und immer disponible Personal, Das umfangreiche Früstücksbuffett, das allerdings beim letzten Aufenthalt noch etwas besser war. Die nervigen Metall-Türstopper im etwas zu kleinen Badezimmer für eine Deluxe-Suite.
• Hamill (10/5): Comfortable - Staff are friendly, the food is really nice Location is good. Very safe and secure
• deepakkL4098BS (4/5): Good hotel with worst Indian food - It was a good hotel once But now due to traffic and poor roads reaching here takes time and if you want to have some conference here, the guest would skip it due to above issue. Atmosphere is ok, not bad Rooms are reasonable ok but bathrooms need upgrades Cleanliness will get 8 ot of 10 marks But the frustrating issue is their Indian food, Indian guests choose this hotel for availability of Indian food and close proximity with Diamond plaza, but now the food quality has deteriorated Mostly the Indian food they made is either not properly cooked or tasteless The morning breakfast is always very cold (cold prantha, cold chapati, cold puri) And weird combination like puri with Aalu Baingan So in short, if your priority is Indian food then this is not the right option
• Kennedy Omondi (7/5): Well and good - I have stayed in this facility severally and it’s one of my best choices in Nairobi. So this time again, I made the choice to see how far they have changed over the last two or so years I haven’t been around. Pretty much everything I love was still intact. The comfortable bed, the sizable room, the bathtub (quite rare for hotels in Nairobi), and of course, the friendly staff. I must also commend the restaurant for the good breakfast. So, again my expectations were largely met. I don’t want to be negative but frankly, I was not happy to be welcomed by a swarm of mosquitoes the moment I laid down to sleep. Clearly, it was a big mistake to leave the windows open, even if this was done to ventilate the rooms! I had to call the reception for help! Just to remark that the response was very quick and a gentleman was sent over to spray the room. But by then, my arms were already bumpy and itchy from mosquito bites! Please do the following: 1) please provide treated mosquito nets in the rooms! This is important to protect your guests! 2) please spray the rooms with mosquito repellents prior to guests checking in! At least no. 2 should be done as a basic safety measure to protect your guests! No one should get mosquito bites in this era, and not in a hotel of your caliber! I hope you take this kindly. 3) and when a guest report a mosquito bite, please refrain from making silly jokes like “your blood was sweet”! Although it was said to me without malice, it was rather a very unpleasant joke, especially coming from the front desk!

Photos