Park Royal Beach Mazatlán

Name: Park Royal Beach Mazatlán
Address: Av. Sabalo Cerritos No. 3110, Marina Mazatlán, Mazatlán, SIN, 82100, Mazatlán, MX

Location: Av. Sabalo Cerritos No. 3110, Marina Mazatlán, Mazatlán, SIN, 82100, Mazatlán, MX

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Experience unparalleled relaxation at Park Royal Beach Mazatlán, where coastal beauty meets luxurious comfort.

Spa Indulgence
Rejuvenate your senses in our full-service spa, offering a range of exquisite treatments including soothing massages, body treatments, and revitalizing facials designed to cater to your needs.

Culinary Delights
Savor international cuisine at La Veranda, one of our two on-site restaurants, or opt for the convenience of room service during limited hours. Don't forget to unwind with a refreshing drink at our bar or poolside bar after a long day.

Comfort & Convenience
Stay in one of our 78 tastefully designed guestrooms featuring flat-screen televisions, rainfall showers, and complimentary wireless internet access, ensuring all the comforts of home just moments away from the beach.

Book your stay now and immerse yourself in the ultimate vacation experience!

Important Information

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
No pets and no service animals are allowed at this property.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Fitness facilities
Bicycle rentals nearby
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Full-service spa
Smoke-free property
Wedding services
Pool umbrellas
Tours/ticket assistance
Snack bar/deli
Free self parking
Pool sun loungers
Banquet hall
Renewable energy source - wind
Wheelchair-accessible pool
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Change of towels (on request)
Change of bed sheets (on request)
Accessible shuttle
No accessible shuttle

Rooms Available

Premier Ocean View King Hot Tub

1 King Bed
494-sq-foot room with ocean views

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- Bedsheets provided
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
Junior Suite

2 Double Beds
362-sq-foot room with ocean views

Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
Family Suite

2 Double Beds and 1 Queen Sofa Bed
670-sq-foot room with ocean views

Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
Run Of The House-Non Refundable.Run .

2 Double Beds OR 1 King Bed
286-sq-foot room with sea views

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 3 (2 Adults)
Deluxe Room Ocean View King

1 King Bed
340-sq-foot room with sea views

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- Bedsheets provided
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)
Deluxe Ocean View Double

2 Double Beds
340-sq-foot room with sea views

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- Bedsheets provided
- Soap
- Change of towels (on request)
- Change of bed sheets (on request)

Guest Reviews

Bruno (10/5): - Great place to stay. Price is worth the place and its at an excellent location.
Luis (10/5): - Good
Jose (10/5): - Best customer service. Very clean. Excellent buffet service.
Manuel (10/5): - I will definitely return to this hotel.
Colleen (6/5): 2 day stay - Room was ok- bed very firm. Pillows ok. Furniture uncomfortable.
Jennifer (10/5): - 10/10 for the staff! So, personable and friendly.
norma (10/5): Will return!! - Great client services... pool and beach connected. Great room views.
CRISTINA (10/5): - We felt safe and we had an amazing time. Staff members welcome us with a smile and they were super nice.
CRISTINA (10/5): - Staff was so nice, always greeted us and Welcome us with a smile. We had an amazing time, we felt safe even, during the crazy high crime events happening around Mazatlan. We felt safe in the hotel.
Christopher (8/5): - Park Royal is a nice upscale hotel set on a spectacular location overlooking the Pacific Ocean. The main attraction for me was the ocean view and the ocean air. That didn't work. I was surprised that the room windows were dirty and that you could not open the windows to let air in. What's the point of an ocean view in that case? Plus, despite the hotel being mostly empty mid-week, they put me in a less desirable location. (Low floor, angle view.) Note to management...please give your customers a decent room when you have them available.
Juliana (10/5): - Buena experiencia, las personas súper atentas
kelly (10/5): - Over all the hotel was great the only one thing I didn't like is the pressure the staff gives you to buy there vacation packages they offer us free breakfast and it was a seminar to have us buy their vacation package at last they told us to pay for breakfast because we were not interested on buying anything from them that was very rude from their part. Other than that very nice place !!
ISAAC FEHR (10/5): - I Loved the place
Ana Bertha (8/5): - I liked the quietness the big pool.
Luis (10/5): - Nos pasamos un día muy tranquilo y feliz , pensamos regresar . Gracias
Jessica (10/5): - Nice pool
Jose Fernando (8/5): - Te hacen perder mucho tiempo en el check in y se te desconfiguran las pulseras seguido
Kimberley A (6/5): - It is on the beach, and every room has a view which is nice. It Is very dirty, the windows, walls, light switches, ceiling, sink, fixtures, and furniture were not clean. They ran out of pool towels and we were told we would get one in 20 minutes, but that did not happen. The service was slow at first but with a good tip with first drink it improved. The breakfast was over priced for what was available. Garbage all over the beach on the side of the hotel, which is sad. We will not be staying here again.
Juan (2/5): - No hot water, no room service, nobody clean the room. Don’t stay here!
Adriana (8/5): - Everything was good just at the restaurant I had a bad service one day from the 7 days I was there. Room was clean everyday but not change bedding and towels everyday. But in general was a good experience I will do this hotel again.
Edwin (8/5): - It was a very beautiful area, yet affordable.
Maria Lourdes Chaparro (10/5): - Todo súper bien
KATHLEYA (4/5): - The picture as advertised is not the same as the actual hotel especially the rooms. It’s run down and not kept up.
Jhoana (4/5): - Although the appearance of the hotel seems nice. The rooms are horrible. As guest you’re unable to have the windows open and if they are slightly open the security guard will have the receptionist go into the room to close them. The rooms smelled very closed in due to lack of air venting out. The security was also rude if he saw guest drinking other beer that’s not served in the restaurant from the hotel.
Bob (2/5): sucks - we never got to stay as volaris changed our flight for the 9th and we missed the eclipse we planed for for 2 years and my birthday April 11th. Horrible they would not help us with a refund or a stay later on under the circumstances . just horrible customer service. We love Mazatlán and Mexico and is the first time we have been treated so badly.
Donald (8/5): Decent Hotel with Good Service - Good was good. Nice beach. Accommodations were a bit dated.
James D (4/5): Great staff, but a lot left to be desired! - We went to Mazatlan for the 4/9/2024 eclipse and chose to stay at Park Royal over a nearby all inclusive to be a little bit closer to town. Hotel was overall affordable. The staff was amazing and it was evident that the entire crew from ownership down wanted to make a great impression. Breakfast buffet was very good and very fairly priced. Pool was nice and beach area was great. There is a bus that runs all day in front of the hotel to take you downtown for food/drinks and only costs about $1/person each way. Negatives: I was hit with a Time share pitch right when i walked inside the door. I could only pay for things in the restaurant with Visa- no cash/peso or AmEx. But if I wanted to tip, I had to tip in cash/peso and couldn't put that on the card. The "bar" is basically useless and nobody was hardly ever staffing it and certainly nobody was sitting there having a drink. There is not much to do around the hotel as far as food/drink, so you almost have to catch the bus into town to do anything. THE BEDS ARE HORRIBLE!! I felt like I was sleeping on a table top. No basic toiletries in the bathroom like wash cloths (only got 1 towel), soap, lotion... that are pretty common in most hotels. THERE WERE NO TV CHANNELS IN ENGLISH, AND NO WAY TO PUT ENGLISH SUBTITLES ON THE TVS. I understand it's Mexico and I respect that you need to acclimate when you travel to another country, but they are obviously looking for the US$, so at least give me a sports channel and a movie channel.
Gerardo (2/5): - Nos dieron la habitación 1 hora y media después de la hora de llegada, el cuarto olía a caño, no hubo toallas por 2 horas y el staff no muy servicial
Yeimy (4/5): - Dirty and found a cockroach in the bathroom.
Neil (10/5): - Clean and comfortable room with excellent folks working there that spoke very good English
Donald (8/5): - Beautiful ocean views. Common areas lovely and well maintained. Rooms quite dated but clean. No mini fridge in rooms. Staff friendly and helpful. Restaurant a little on the pricey end.
Wilma (8/5): - I loved the infinity pool and that it is situated on the beach. The staff and service were amazing. The only downfall was that it was noisy. Constant traffic noise from the street, which I'm not used to.
Walter (10/5): - Very nice view
silviasmac (6/5): - No hot water… nobody came to clean the room. We called reception asking for clean towels and nobody showed up. The restaurant manager was Rude. Ulises the server, was the only good person taking care of us. He did an amazing job, very attentive
Sergio (10/5): - Nice place
Gilbert (2/5): - No hot water for several days. Room was covered with mold. Everything in room was in horrible condition will never stay here again!
Mario (10/5): - One of the best hotel in town excellent prices and ocean views
JESSICA (10/5): - I like how the pool is next to the beach, staff was friendly.
Luis (6/5): - I like that its in a quiet zone. I did not like that they only cleaned the room once in 4 days that we were there.
Jesus (10/5): - Very nice and quiet.
Evangelina (8/5): - I like the swimming pool and that I can walk along the beach. What I didn’t like was the food from the restaurant. People from the hotel was very friendly.
Jose Luis (2/5): Todas las vistas no son buenas, y no aclaran eso - La habitacion no es como la ponen en fotos, me dieron habitacion de minusvalidos, no era una regadera normal, del cuarto no se veia la alberca, y la vista al mar no era buena. Les pedimos cambio de habitacion porque les dijimos que cuando reserve el cuarto venian otras vistas y no trataron de ayudarnos, mala atención
Jhonatan (2/5): - The made me feel like im poor condition person because i dont buy a membership with the hotel. 4 hours of my time in that situation. Some people dont follow the rules with the speakers. Elevators always slow and bussy in the 1 floor.
Michael (10/5): - Great place to stay
John Roger (6/5): - Only one restaurant and a pathetic lobby bar. Food was good; well prepared: Some issues getting it to the table hot!
Alejandro (10/5): - Amazing place
Paul (6/5): - Great food in the restaurant. People are friendly. Room is ok. Lots of outdoor noise. Cars people etc.
claudia (4/5): - When you arrive all the staff very gentle and polite then try to sell their membership offering you a breakfast but when You rejected the offer and ahow not interest tbey ahow the other face..normal rooms dont have a freezer or microwave then you ask for warm a food you bring from other pmace they deny it saying that tbey cant do anythkng about it so the only option you have ia to eat what their reatauranrt offer so if you have special health needs or taste or if you have little kids want eat soemthing diffetent but u have left overs you must to throw away ..i was very disappointed I love Mazatlan but this is not an option for me
Allen (10/5): - Excellent stay. Very clean and quiet hotel - I stayed for 4 nights and really enjoyed it. If there was one downside, it would be that their restaurant is sub-par - I ate there 3 times and each time it was fair at best. Other than that, highly recommended.
Citlaly (6/5): - Like the room and the pool Didn't like the food hotel restaurant The bathroom was liking water when shower Way to far from stores and tourist places
Alison (8/5): - Rooms were very clean, staff was very kind and professional. Rooms are kind of outdated.
Richard (6/5): - The hotel has basically nothing to do. There is a bar at the beach/pool and at the restaurant. The staff is super friendly, the food is decent, and the rooms are clean. It is in a nice location (pharmacy next door, convenience store across the street). If you are looking for a basic hotel to stay at, this one would be a good choice. Not too far from the city, nice location on the beach. All rooms gave the ocean, our room on the second floor didn't have a balcony which I found disappointing, the majority of the rooms higher up in the hotel did.
Maria (6/5): - The toilet was leaking water inside the bowl and refilling all the time making too much noise also outside our rooms we heard too much noise
Scott (8/5): - This resort is very well located North of the marina right in the beach. The room had very little extras with no phone, no bathtub and the walls were paper thin. Windows were dirty making it hard to see the ocean from the room. Would not return
Gilberto (4/5): I'll not staying here again. - The hotel look nice from outside but but in the room the comfort is bad, beds are hard and they did not change the pillow case when we checked in, smell horrible like bad breath, they came around 7pm the next day to do cleaning in our room. Service are bad
Kathleen (8/5): - We stayed only one night Asked with help with our bags but no one showed up. Ok property
ROSA (6/5): - We arrived early but our room was ready which was nice. The hotel needs updating & the rooms don’t have a mini fridge which is convenient especially in hot weather. The pool area was quiet & it was nice that you’re able to go walk a outside to the beach. Not all rooms with ocean view have a balcony which I didn’t like. If I have ocean view I would like to have a balcony to step outside & enjoy the view.
Wayne (8/5): - This is an older property. The staff is really great but amenities are limited. The food in the 1 restaurant is good but the menu is limited. Since it's older, the room was kinda dingy. A bench was missing a foot, the shower grout needs to be refreshed and the floor had a room-long crack in it. The bathroom does not easily accommodate more than 1 person at a time. The fabric on the couch and 2 chairs need to be cleaned - really quite stained or dirty. The lone table (glass top) was never cleaned even where my laptop was not covering it. Lastly, you can't convert dollars to pesos at the desk as you can at other hotels in the area. As I said at the top, the staff is great (friendly, attentive, and strives to help) and is the saving grace of the hotel.
Julio (2/5): - The room was flooded as I walked in at Chelin, the bed with no sheets or blankets, dirty towels. I’m walking away no one at the front desk. ??? What do I do?
Edwin (6/5): - Had few problems here. But will return. 1st night we got there, the hot water was not working. 2nd day they turn water off couple hrs. Few days later the power went off for over 8hrs on my wife’s bday from 3p to 11pm. We couldn’t shower & she couldn’t put makeup on with no lights. We lost a day here. All guest were upset. Lastly, I had no room service for 3days after I had requested it which is no big deal but for some it is. Most of these problems were the building problems. Most staff on the other hand were excellent. Especially the check in lady, Elsie which was very nice, sweet,helpful & professional. The hotel itself is very nice. Rooms are clean & look nice. The pool area is the best part here. Very nice area to hangout with a stunning view of the ocean & small island. View from the room was ok since we didn’t get a suite with a balcony & were on the 3rd floor. But from the looks of it, bigger rooms above had great views. I understand that we were unfortunate to have experience problems with the building & things do happen but were fixed. This place is far from Zona Dorada & El Centro. Use Uber. This place is for people who like to stay at the hotel to relax. If you’re looking for restaurants, bars, clubs & entertainment you will have to rent a car or Uber. It’s about 15 to 20 minutes to town. My wife & I like the night life scene so this place didn’t work out for that. We will return with our kids though. Hope this was helpful. VERY nice bottle of wine was given to us
Tania (6/5): - Pool area was great, but they have too many restrictions overall and there was mold in my coffee maker in our room, not much options in the area to go eat other than the hotel’s restaurants.
Fredis (10/5): - Place was clean and staff was friendly
GUSTAVO (8/5): Basic hotel - The hotel has poor maintenance. The staff was very friendly. It's a basic hotel. The elevators have no ventilation or air conditioning, and are very slow. The windows were sealed, and did not have a balcony, which was not clear on the room description
Rafael (8/5): - Price was fare for what they offered, the elevators were slow and very small, we understood the hotel is under renovation but the hallway’s floor need some attention and more housekeeping crew.
Laura (2/5): - Terrible service
gustavo ojeda (2/5): - Beach access was closed Before you booking call the property to make sure they have access to the beach area
Cecilia (2/5): - The water did not work for a few days! When we finally got our water turned on we only had it for a day and a half.Then NO WATER again. I was there to attend a wedding, so I had to get a nearby motel to shower and get ready!
Daniel (2/5): - Los elevadores duran mucho para bajar y subir todos se quejaban y no tienen aire !! Están muy mal programados!! La alberca estuvo bien las habitaciones pues más o menos bonitas pero no del todo
Marisela (8/5): - Great place.
Jacqueline (2/5): - The only good thing about this place is the view of the ocean and the city everything else was unpleasant. When we got there the took forever to get us our room, then we te to our room and it’s dirty. The fridge didn’t work. The restaurant is so overpriced! Ordered a burger and the bun was bigger than the patty. We had to leave early due to an emergency and Expedia has been trying to contact these people but the don’t answer. Management sucks. I would not recommend this place.
Liset (4/5): - I do not personally recommend staying at this property. The staff was super unfriendly. After a long day of travel, checking in was a nightmare. I ended paying an additional fee at arrival. I called Expedia to see if I can pay directly through them because I felt hotel was scamming me. Which I was unable to. Also my bracelet door fob was deactivated almost every and I would have to walk all the way down to get it reactivated. We were also not allowed to have drinks by the pool and the life guard told us we had to leave to the beach. What kind of resort does not allow that? It was just not the service I was expecting.
Jorge Christian Siller (6/5): - Customer service was not great.
JOSE (10/5): - Everything, staff very friendly and helpful. Housekeeping kept my room very clean.
Fabiola (6/5): - The room wasn't like the pictures showed, the pictures on the website are from the timeshare rooms. Asked the cleaning crew to change the bed skirt since it was noticeable filthy as well as the fabric on top of the bed for decoration. Overall the room was worn out and outdated.
Lynn (2/5): - Room that I paid for wasn’t available at the time of my arrive. They changed my room two times due to the fact that they give me a room with two teen beds and that one was not what I peor for plus The rooms were not clean at all. I have to call many times to come and fix the tv and the service phone was not working. First time using Expedia in Mexico and I’m sure is going to be the last time. 😔
FRANZ (10/5): - Great hotel
Jazmin (6/5): - The check in/entrance area is very nice pool area is beautiful restaurant service is great staff is very friendly but the rooms are not very clean I had reservation for three rooms we flew down for a wedding several members of our family stayed at this hotel and we all had all had say issues rooms were not very clean other than that it would have been a great stay.
Javier Iván (2/5): - Hotel seems old but besides that appliances not working properly, amenities not many elevator so inconvenient food not good this hotel needs maintanance period
Claudia (2/5): - There was no water on the property
Nayeli (10/5): - Nice
Christian (6/5): - Nice beach front access and friendly staff. Property needs maintenance, 1of 3 elevators only working. Hot water stopped working on my 2nd to last day there. Apparently there was a leak in another room nearby. Accommodations are very basic, nothing fancy. They try to sell a time share vacationing plan, not impressed at all
Rodrigo Navarro (10/5): - .
Nathaniel (10/5): Family vacation - Amazing view of the beach from your room & even better from the pool. The staff is friendly & went above and beyond to make our family vacation everything we had hoped. Special thanks to Nayeli, Felix, Poncho, Hugo & everybody else. Will be back next year, great value
Rene (10/5): - We stayed an extra night! Thats a good sign!
Rene (10/5): - Well, firstly, we booked for two nights only, but loved the place, the staff and the location so we booked another night! AND if we didn’t have other obligations we would have booked another night! Great place, great price and stunning sunsets!
Douglas (8/5): Terrific Najelly - The facilities were okay. The view was wonderful and the pool was good. The staff was very good. Najelly was especially terrific at making sure we had everything we needed!
Diana (4/5): NA - No había toallas en el baño, y no nos hicieron la limpieza
Verified traveler (10/5): - Exelent the vacation in this hotel great days
Verified traveler (2/5): - Dirty place: pool, sheets, towels very dirty.
jesus (6/5): - a big waste of time waiting for elevators, I could go up the stairs but 11 floors or it is so easy
Verified traveler (2/5): - Check in was so easy the only big problem was when we get in the room, it was so duty and the toilet was ugly with water running off. I went immediately back to reported that bog issue and unfortunately the lady’s at front desk don’t know how to handle it properly. It take long time to switch me to a different room. Stuff at restaurant so friendly Pool closes at 9 which is so early Elevator take too long for service
Verified traveler (10/5): - Nice
Verified traveler (4/5): - The rooms weren’t ready for check in. The keys were not working and we couldn’t go into our room . They had 2 bus boys taking people up to the rooms. When entering we didn’t have bath towels
Verified traveler (6/5): - Staff need more organize overall
Verified traveler (2/5): - There was nothing exceptional about this hotel I regretted choosing it.
Verified traveler (10/5): - The only thing i didn't like was, i couldnt stay any longer. A all around.
Hector (6/5): Park royal beach - Not-so-good, it's a modern-look hotel but rooms and common areas need a lot of maintenance, pillows and sheets smell odd, food wasn't the best, the pool area is ok.
Verified traveler (2/5): - the lady in the front was rude then next day we had no water abaut for 3 hours, the elevators weren't working we had to be using the stairs and also theres alot of guest walking around with no face masks, and also was difficult to get ice they should buy new sets of sheets for the bedrooms the sheets had stains
Silvio (2/5): Horrible experience!!! - We check out 15 min after we arrived. The staff a the front desk very rude and the room was dirty.
Verified traveler (2/5): - Ocean view