Aston Inn Mataram

Location: Panca Usaha No 01 Mataram, Mataram, id

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 02:30 PM

Check-out: 12:30 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Lift / Elevator
• Safety deposit box
• Shared lounge/TV area
• Concierge service
• Staff adhere to local safety protocols
• Hand sanitizer in guest room and key areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Japanese garden
• Health or beauty spa nearby
• Swimming nearby
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Smart Pool Access

  The unit offers 3 beds.

  Max Occupancy: 2 (2 Adults)

• Deluxe Double Room

  The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Shallow end
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Superior Double or Twin Room

  Offering free toiletries, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The twin/double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Shallow end
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Superior Double or Twin Room with Pool View

  This twin/double room's special feature is the pool with a view. Providing free toiletries, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin/double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as pool views.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Shallow end
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Aston Suite

  Providing free toiletries, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Shallow end
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access

Guest Reviews

• Sally (10/5): Excellent location - Great breakfast and excellent location.
• Aldy (6/5): - The breakfast was great. Staff was very friendly. Its close to the city centre. We really appreciated the free drinking water, that you cpuld fill up the privided jug and glasses with. When we got to our room, there were strands of hair on the ground. The rest of the room seemed very clean, though. After we reported it, they deep cleaned it. Since its not well isolated, it feels like sleeping next to the street. eventhough we stayed on the sixth floor. It was difficult to sleep simce there was also construction work going on in the moddle of the night
• Aali (6/5): Not ok - Facilities Noisy , Disturbances from outside, rituals, and daytime psalms
• Ryan (1/5): Poor. - Location. 1) Lantai kamar mandi sangat licin. Berisiko keselamatan. 2) Hanya ada 1 lift yang berfungsi selama 3 hari kami menginap. Lift sebelah kiri tidak beroperasi. Lift relatif lambat sehingga waktu tunggu lama. 3) Meminta panggilan IDD ke Singapura. Memberikan nomor kepada resepsionis dan dia memasukkan nomor kontak persis seperti yang tertera. Meskipun saya bukan penduduk lokal, seseorang yang cerdas jelas tahu bahwa operator telekomunikasi Indonesia tidak mendukung panggilan keluar. Dia tetap melakukannya sehingga terjadi kesalahan. Dia mengatakan layanan tersebut ditutup. Ketika ditanya kapan layanan akan dibuka kembali, dia dengan jujur ​​mengatakan layanan tersebut ditutup selamanya. Jelas bahasa dan istilah bahasa Inggris perlu ditingkatkan secara drastis. Karena layanan yang ditutup dan ketidaktersediaan layanan berarti hal yang berbeda. Sebagai hotel internasional, menurut pendapat saya, stafnya kurang siap untuk menangani wisatawan asing. Hal ini berdampak buruk pada layanan yang diberikan dan perekonomian pariwisata secara keseluruhan. I don't even speak Indonesian, but in an age of Generative AI, it's not difficult to bridge language gaps.
• Ross (4/5): Disappointing massage experience at the Spa, avoid at all costs - Clean and modern, nice breakfast buffet spread Communication breakdown - booked massage for 4 pax from 8-9am, was told ok the night before. Come morning, masseuse was late, then told us only 2 pax could be massaged at one go. Basically wasted our time as we planned our morning to have all 4 of us massaged in one hour. To make it worse, the foot reflexology package we booked was poorly executed. 1) Fingernails digging into skin during massage 2) Not enough oil used resulting in pain from friction on my leg hairs 3) Repetitive (lazy) strokes on calves 90% of the massage, only 5% of the work done on my feet. Hello, isn’t this a FOOT REFLEXOLOGY package!?
• Adam (9/5): -
• Kustin (8/5): -
• Robert (10/5): Excellent stay at a quality and quiet hotel. - Comfort
• Jitse Druyts (8/5): -
• Siti Nur Adilah Binte (8/5): -
• Natalie (5/5): Для туристов не рекомендую - Персонал очень старается На территории есть бассейн, спа и тренажёрный зал Рядом храм и мечеть, звукоизоляции нет, хотя окна заклеены, в швах огромные дыры. Спать можно только в наушниках! Слышно все: молитвы, соседей, разговоры в корридоре В отеле можно курить в номерах, запах сигарет повсюду
• Fauziah (10/5): -
• William (10/5): Totally amazing. - Everyone and everything Rooms and staff
• Lilipitriama (10/5): -
• PAUL ALBERT LEE (6/5): - Room the check-in time. i have to wait for another 30mins because the room is not ready by 2:30PM
• Sarah (10/5): Would most definitely come back! - Everything including choices at breakfast:)
• Sanâa (10/5): -
• Moser (10/5): Perfect - Kita dari swiss 2 minggu diem di Aston. Service nya top 👍 baik banget sama roomservice nya Open 24jam 🥰.
• Neill (10/5): - Very good breakfast
• sabrine (8/5): -
• Sally (8/5): Excellent every time - Location and the staff
• Sally (8/5): Great location and close to the centre - Location and staff
• Sally (8/5): Excellent - Great location
• tatsuhiko (7/5): -
• Humphreys (10/5): -
• Roswita Andriani (10/5): -
• Beth (10/5): Best hotel in Mataram! - Comfy bed, lovely staff, we even had a little lizard in our bathroom who we loved!😂 Need I say again the bed!! The bed was incredible Nothing! Everything was impeccable
• Hsiu-Jung (9/5): -
• Jasmin (8/5): -
• Peter (9/5): -
• crafty (7/5): -
• Katherine (9/5): Great first night of our trip ! -
• Babeth (9/5): -
• Ayla (8/5): -
• Isabelle (10/5): -
• Anargya Apta (8/5): -
• Noureddine (7/5): -
• hironori (9/5): とても快適！！ - 清潔でスタッフが優しい。 清掃スタッフは少し英語が通じるので助かります。 プールサイドも快適でした。 特になし。 あとRp50000〜70000安かったら、mataramに来た時はここしか泊まらないです。
• cuifen (9/5): It’s a good place to stay in the city. - The location is perfect. It’s not far away from the airport, and it’s easy to get a taxi through gojek which is cheaper than Grab. There are many delicious foods nearby. The staffs are nice. The breakfast buffet offers many choices. The price is very reasonable. The bath towel is too old.
• Julia (1/5): Disappointed - We left the hotel shortly after checking in due to unacceptable cleanliness and visible gaps around the door and windows that allowed mosquitoes to enter the room. We spent no more than 10 minutes in the room. Despite this, our request for a refund was denied. This was very disappointing and not the standard we expected. We left the hotel shortly after checking in due to unacceptable cleanliness and visible gaps around the door and windows that allowed mosquitoes to enter the room. We spent no more than 10 minutes in the room. Despite this, our request for a refund was denied. This was very disappointing and not the standard we expected.
• Leo (10/5): - Well organized and a nice breakfast.
• Karolina (10/5): The place for a good sleep in a big city - Very comfortable hotel, clean and modern. I had such a good sleep there, I love comfort of hotel pillows and beds. This one has it all! Just one thin is - it was a bit loud from the street. Especially in a bid city - soundproof windows are very important. Very friendly personnel. Breakfast was also available and even it was a buffet, I loved it. Very good quality breakfast, the variety was impressive. I didn’t use the pool unfortunately. Maybe next time.
• Lucas (9/5): Great place, definitely would return! - Friendly staff, clean space, quiet and peaceful.
• Ольга (8/5): -
• Joachim (5/5): - God service fra de ansatte. Restaurant stengte på nyttårsaften for de som ikke hadde reservert plass på arrangementet i baren. De siste kvelden sprang det ROTER i restauranten :-( valgte og gå fra restauranten, uakseptabelt på en slik plass.
• Fliss (10/5): - Fantastic as always
• Nigel (8/5): -
• Emilia Permata (9/5): -
• Sally (10/5): Outstanding - We frequently stay here and love it every time. Excellent location, breakfast and the staff are amazing.
• Diana (9/5): Good Central hotel - The Aston Mataram was perfect for what I was looking for. I came to Mataram to attend the Christmas Eve service at the Catholic Church. The hotel was within walking distance of the church. The facilities were fine, the breakfast was good, and the pool was nice. It was very good value for money for the facilities. There were a few aspects that looked a bit tired. But I would happily stay again.
• Vincent (9/5): -
• Vincent (8/5): -
• Johannes (2/5): -
• Sardor (10/5): ok - every no
• Brigitte (10/5): Optimal um Mataram und die Tempel und Moscheen zu erkunden, auch zu Fuß kann man einiges erkunden, wie z.Beispiel den Ic - Zentrale Lage, toller roof top pool, sehr sauber und sehr freundliches Personl
• Azizan (6/5): It was OK - Location Blocked windows
• Sally (10/5): Outstanding - We stay here for all business meetings and love it. Teh staff are the absolute best! The food available for room service is not great.
• Ümmükamran (8/5): -
• Shawn (10/5): -
• Sandra (10/5): - Nous avons tout aimé sauf la ville
• Priandhika (8/5): -
• Fornasini (10/5): -
• Kustin (8/5): -
• Edith (9/5): Great and priceworthy hotel in central location. Great staff! - Huge variety and good quality. There were a lot of fresh produces as well as bread, rice and other warm dishes. There was a fat stain on the glass between the shower and bedroom from obvious activities.
• Lim (9/5): I love the location, comfortable room and easy access to public transport. - Spread of variety, delicious and sufficient. A convenient location to access to all the destination. A little soundproof would be better as I could hear the noise in the early morning
• Carlos (8/5): - La suite es espaciosa y el baño grande y cómodo. Ducha y bañera grande , cama enorme. Desayuno correcto, no variado, aunque al menos tenían maquina de cafés. La bañera debería tener un elemento antideslizante en el fondo, es peligroso sobretodo para personas mayores , así como un asa para poder sujetarte al salir de la bañera. El desayuno no es variado, otros hoteles de 4 estrellas tienen muchísima más variación de comida. Es un sitio pequeño el lugar para desayunar y tienes que esperar para poder entrar.
• ishak (10/5): -
• MAZLINDA (10/5): -
• ishak (10/5): -
• Dominik (8/5): -
• Yichia (1/5): -
• Lucia (7/5): - Lokalita a personal Bydlela jsem v Mataramu už ve vícero hotelích a musím říct ze Aston za tuto cenu vůbec nestál🙏 Ani snídaně ani konfort na pokoji. Takže příjemné bydlení ale za tu cenu určitě ne🙏
• Maksym (8/5): - Сподобався привітний персонал і саме помешкання доволі якісне. Дуже не смачна кухня. Всі страви які я коштував на сніданку були пере солені , також був не свіжий naci goreng, я його замовляв ввечері .
• Art (8/5): - Good breakfast and location Water drainage quite poor in the toilet
• kevin (8/5): -
• Lim (9/5): I had a comfortable and relaxing stay. It is centrally located and easy to book for a transport. - Delicious food, abundant choices, friendly front staff and security, nice ambient and comfortable. Easy to locate the hotel. No
• Santiago (10/5): -
• ISABELLE (6/5): - Les chambres sont de bonne taille et claires. Le petit déjeuner est varié. Bonne literie . Les repas au restaurant sont de très mauvaise qualité et peu variés. Le quartier est sans aucun intérêt.
• Laura (5/5): Basic room requirements - The staff were amazing!. Food at breakfast and room service was disappointing and couldn’t finish it. Extremely noisy, no double glazing windows to keep traffic or entertainment noise to a minimum
• Mirjam (10/5): -
• Magda (10/5): - Skvělý hotel v centru města. Velmi příjemný a ochotný personál, krásný pokoj , pohodlná postel, lednička,rychlovarná konvice,káva,čaj, super koupelna (včetně fénu,toaletních potřeb i zubních kartáčků). Na chodbách automaty na doplnění pitné vody. Ve 3.patře je terasa s bazénem a barem. Excelentní bufetové snídaně! 100% doporučujeme!
• 796yayatn (10/5): Location and Room - Nice to stay in Aston Lombok hotel Clean room & good location near to the town. Good staff hotel especially mas Ridwan. Thank you
• Mohd Kamarul Rizuan (10/5): -
• zuraini yahaya (10/5): Good - Good The water heater does not works
• Thomas (7/5): - Schönes und sauberes Zimmer, sehr freundliches Personal, toller Service. Das Frühstück hat uns, als Europäer, nicht gefallen und auch nicht geschmeckt. Das Brot und die Croissants waren trocken, einige warme Speisen bereits kalt. Der Kaffee war nicht lecker, ebenso die Kuchenauswahl hat leider nicht unseren Geschmack getroffen. Für Asiaten eine sicherlich gute Auswahl. Der Pool bzw. das Wasser im Pool war leider nicht sauber und müsste zwingend gereinigt werden. Die Straße war sehr deutlich zu hören.
• bernard (9/5): -
• 146azize (10/5): Dwi is the nicest person - Ubank for everything especially Dwi! He was every morning so nice to us thanks for you hospitality till next year again!
• Lars (9/5): -
• Nur Izzah Shafiqah (7/5): - It have a nice location The hotel looks abit old
• Gitte (9/5): Heel fijn verblijf in Mataram - Zeer vriendelijk en hartelijk personeel! Nette en schone kamer. Uitzicht op het zwembad en ondergaande zon. Uitgebreid ontbijtbuffet.
• Mardiah (7/5): -
• Nizar (9/5): Good value for money - Amazing breakfast Kind and welcoming staff New and clean facilities Good price Noise isolation could definitely improve
• Nada (10/5): - super hotel met super personeel
• Tarek (8/5): - Le confort, la gentillesse du personnel Le petit déjeuner pourrait être amélioré
• Mohamed (10/5): -
• Juergen (9/5): - Direkt in der City, Preis / Leistungsverhältnis sehr gut, nettes Personal, reichhaltiges Frühstück
• Moritz Andreas (5/5): Noise, noise and more noise! - Friendly and polite staff, central location, spacious room, comfortable bed, good WiFi, decent breakfast, and a small basic gym. Extremely noisy to the point where it's very uncomfortable. The cheap plywood room door has zero soundproofing, so every impolite guest shouting in the corridors can be heard. The single-glazed windows also offered zero soundproofing to the noisy main road traffic below. The swimming pool area is noisy, too, and not cleaned properly (ashtrays filled with cigarette butts), and no one seems to shower before using the pool. Overall, a disappointing experience.
• Oliwia (7/5): Fajnie :) - Czystość Śniadanie było obiadem
• syafak7777 (10/5): Enjoy like at home, recommende for next visitation - Fully respect to Guest Relation Officer Ms. Viona, help us alots to explaining local pride and cullinary during our stay at hotel.. Thanks so much Ms Viona
• Li Ling (6/5): -

Photos