Regency Inn & Suites- NW Houston

Name: Regency Inn & Suites- NW Houston
Address: 12349 FM 1960 West, Houston, us

Location: 12349 FM 1960 West, Houston, us

Star Rating: 2 Stars

Property Type: Motels

About this Property

Convenient Location in Houston
Located just a short drive away from popular attractions like CityCentre Plaza and Memorial Park, Regency Inn & Suites- NW Houston offers a comfortable stay with easy access to key destinations in the city.

Home-Like Amenities
Some of our rooms are equipped with kitchens, including a fridge, oven, and microwave, providing you with the convenience and flexibility to prepare your own meals during your stay.

Multilingual Staff and Excellent Service
Our friendly staff fluent in English, Spanish, and Hindi are dedicated to ensuring your needs are met promptly and professionally, making your stay with us a pleasant and hassle-free experience.

Ready to experience comfort and convenience in Houston? Book your stay at Regency Inn & Suites- NW Houston now!

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 11:30 AM

Amenities & Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Shared lounge/TV area
Wheelchair accessible
Lower bathroom sink
Visual aids: Braille
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Housekeeping on request
Secured parking

Rooms Available

Superior King Studio with Kitchen

In the kitchen, guests will find a stovetop, a refrigerator and a microwave. The spacious air-conditioned studio offers a TV with cable channels, a coffee machine, tumble dryer and a high chair for children. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Toilet
- Microwave
- Satellite channels
- Kitchen
- Mosquito net
- Tumble dryer
- Stovetop
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Heated pool
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
King Suite with Spa Bath

This suite's special feature is the hot tub. The suite features 1 bedroom and 1 bathroom with a hairdryer and free toiletries. This suite is air-conditioned and has a TV with cable channels, a coffee machine, tumble dryer and a carpeted floor. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Mosquito net
- Tumble dryer
- Coffee machine
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Heated pool
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
Executive Room, 2 Queen Beds, Kitchenette

2 Queen Beds
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator and microwave
Sleep - Pillowtop bed and premium bedding
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Iron/ironing board and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Braille signage
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Microwave
- Heating
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Braille signage
- Bed sheets not available
Classic Room, 2 Queen Beds, Non Smoking, Kitchen (120)

2 Queen Beds
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator and microwave
Sleep - Pillowtop bed and premium bedding
Bathroom - Shared bathroom, free toiletries, a hair dryer, and towels
Practical - Iron/ironing board and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Braille signage
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Heating
- Kitchen
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Braille signage
- Bed sheets not available
Classic Room, Multiple Beds, Non Smoking (208)

2 King Beds
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, and 24-hour room service
Sleep - Pillowtop bed and premium bedding
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Iron/ironing board and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Braille signage
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Heating
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Braille signage
- Bed sheets not available
Classic Room, 1 King Bed, Smoking, Kitchenette

1 King Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator and microwave
Sleep - Pillowtop bed and premium bedding
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Iron/ironing board and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Braille signage
Need to Know - Bed sheets not available
Smoking

Max Occupancy: 2 (2 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Microwave
- Heating
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Smoking
- Braille signage
- Bed sheets not available
Executive Room, 1 Bedroom, Non Smoking, Kitchenette

2 King Beds
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator and microwave
Sleep - Pillowtop bed and premium bedding
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Iron/ironing board and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Braille signage
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Microwave
- Heating
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Braille signage
- Bed sheets not available
Classic Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, and 24-hour room service
Sleep - Pillowtop bed and premium bedding
Bathroom - Jetted bathtub
Practical - Iron/ironing board and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Braille signage
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Heating
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Braille signage
- Bed sheets not available
Standard Room, 1 King Bed, Non Smoking

1 King Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, and 24-hour room service
Sleep - Pillowtop bed and premium bedding
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Iron/ironing board and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Braille signage
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Heating
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Braille signage
- Bed sheets not available
Classic Room, 1 King Bed, Non Smoking, Kitchen (210)

1 King Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator and microwave
Sleep - Pillowtop bed and premium bedding
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Iron/ironing board and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Braille signage
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Heating
- Kitchen
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Braille signage
- Bed sheets not available
Classic Room, 2 Queen Beds, Smoking, Kitchen (226)

2 Queen Beds
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator and microwave
Sleep - Pillowtop bed and premium bedding
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Iron/ironing board and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Braille signage
Need to Know - Bed sheets not available
Smoking

Max Occupancy: 4 (4 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Heating
- Kitchen
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Smoking
- Braille signage
- Bed sheets not available
Classic Room, 2 Queen Beds, Smoking

2 Queen Beds
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, and 24-hour room service
Sleep - Pillowtop bed and premium bedding
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Iron/ironing board and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Braille signage
Need to Know - Bed sheets not available
Smoking

Max Occupancy: 4 (4 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Heating
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Smoking
- Braille signage
- Bed sheets not available
Classic Room, 1 King Bed, Non Smoking, Kitchenette

1 King Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator and microwave
Sleep - Pillowtop bed and premium bedding
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Iron/ironing board and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Braille signage
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Microwave
- Heating
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Braille signage
- Bed sheets not available
Deluxe Double Room

The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
Queen Room with Two Queen Beds - Smoking

The quadruple room features air conditioning, a coffee machine, tumble dryer, a carpeted floor and a TV with cable channels. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Microwave
- Satellite channels
- Mosquito net
- Tumble dryer
- Oven
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Heated pool
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
Queen Room with Two Queen Beds - Non-Smoking

This quadruple room is air-conditioned and features a TV with cable channels, a coffee machine, tumble dryer and a carpeted floor. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Microwave
- Satellite channels
- Mosquito net
- Tumble dryer
- Coffee machine
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Heated pool
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
Standard King Room

The spacious double room features air conditioning, a coffee machine, tumble dryer, a carpeted floor, as well as a TV with cable channels. The unit has 1 bed.

Max Occupancy: 2 (1 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Microwave
- Satellite channels
- Mosquito net
- Tumble dryer
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Heated pool
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
Standard King Room - Smoking

The spacious air-conditioned double room offers a TV with cable channels, a coffee machine, tumble dryer and a carpeted floor. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Microwave
- Satellite channels
- Mosquito net
- Tumble dryer
- Coffee machine
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Heated pool
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
Standard Studio

The well-fitted kitchenette has a stovetop, a refrigerator and a microwave. This studio is air-conditioned and features a TV with cable channels, a coffee machine, tumble dryer and a carpeted floor. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Toilet
- Microwave
- Satellite channels
- Mosquito net
- Tumble dryer
- Stovetop
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Heated pool
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
Standard Studio

The kitchenette is equipped with a stovetop, a refrigerator and a microwave. This studio is air-conditioned and features a TV with cable channels, a coffee machine, tumble dryer and a carpeted floor. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Toilet
- Microwave
- Satellite channels
- Mosquito net
- Tumble dryer
- Stovetop
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Heated pool
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
Deluxe Queen Studio with Two Queen Beds and Sofa - Non-Smoking

Guests can make meals in the fully equipped kitchenette that has a stovetop, a refrigerator and a microwave. This studio is air-conditioned and features a TV with cable channels, a coffee machine, tumble dryer and a high chair for children. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Toilet
- Microwave
- Satellite channels
- Mosquito net
- Tumble dryer
- Stovetop
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Heated pool
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
Deluxe King Studio with Sofa & Kitchenette - Non-Smoking

Meals can be prepared in the kitchenette, which has a stovetop, a refrigerator and a microwave. The studio offers air conditioning, a coffee machine, tumble dryer, a tiled floor and a TV with cable channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Toilet
- Microwave
- Satellite channels
- Tile/marble floor
- Mosquito net
- Tumble dryer
- Stovetop
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Heated pool
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
Superior Studio with Two Queen Beds - Smoking

The well-equipped kitchen has a stovetop, a refrigerator, an oven and a microwave. The spacious air-conditioned studio features a TV with cable channels, a coffee machine, tumble dryer and a high chair for children. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Toilet
- Microwave
- Satellite channels
- Kitchen
- Mosquito net
- Tumble dryer
- Oven
- Stovetop
- Coffee machine
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Heated pool
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
Deluxe Double Room

The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)

Guest Reviews

Benjamin (9/5): -
Mariah (1/5): UNLAWFUL DISABILITY DISCRIMINATION - Leaving. Horrible management. They refused my stay due to my service animal. Everything. Horrible management. Ableist behavior. UNLAWFUL discrimination against people with disabilities and a protected class of people. Refused accommodation due to service animal and illegally asked for documentation.
Ethan (3/5): Bring your own bedding and towels but nothing you’re too attached to, as you’ll want to throw it all away after you chec - Very close to store and restaurants The rooms are very dirty. Bed and sheets dirty, with stains and burn holes in them. Wild list of rules on the check in counter.
Sheree (8/5): -
Austin (10/5): -
Alysia (2/5): Very poor -
Verified traveler (10/5): very quiet relaxing stay. - The property was very clean, staff was very helpful at check in which i appreciated after a hard day of travel. the only issue that we had was that online it showed to be a smoke free hotel, and once we arrived at the room it was in fact a smoking room. it did not smell of smoke but there were ash trays on the bedside tables and a few small burn marks on the side of the jetted bathtub. over all it was a pleasant experience the presence of smoking in the room just caught us a bit off guard. i will state that usually I try to book hotels that do not allow any smoking as I have asthma and it can sometimes be triggered by the smell of smoke, but there was none. leading me to believe that the staff does an incredible job cleaning and airing out the rooms.
Valerie (10/5): - Friendly
Clem (10/5): Exceptional -
Clem (10/5): Exceptional -
T (8/5): Very good -
Keishawn (9/5): Superb -
Cameon (1/5): Bad -
Yungflac (10/5): Exceptional -
Austin (10/5): Exceptional -
Kara (3/5): I would have been fine with the condition of the room if the price i paid was $40-50 but it was $100 - the room was pretty good size and had a range of lounge/work areas within the room. these weird little stringy bugs were in and on my bed. Didn't know that anything could scare me as much as roaches but yep sure enough i didn't sleep after that. The towels were similar to paper towels. No coffee or coffee maker in the room.. thought that was a pretty solid standard across lodging. Also extremely over priced I mean this was in no way shape or form carrying the value of $100. Everything was very old and outdated and that is not even a big deal but if you charge a hundred for that room just to get a kitchenette feature at least throw in some coffee or utencils for people to use with it.
Leonard (10/5): Security is great there - Great Clean
Leonard (10/5): Great stay - Great stay
Austain (8/5): - enjoyed it. loved the layout and how big the rooms are
Digna (10/5): Exceptional -
Francisco (1/5): The room has roaches -
James (7/5): Good -
Shelby (4/5): Disappointing -
Alfred (10/5): - Pretty good
Christie (8/5): Very good - The price was fair I paid for the room through booking.Com and when I arrived, it took a while before the desk person cleared it and gave me a room key stating it's pending after the money was drawn from my account. He had me calling booking.com whose customer service was horrible after I had been driving 5 hours and tired already.
Hopson (10/5): Exceptional -
Vanessa (2/5): - Horrible
Frank (5/5): Passable -
Tracy (10/5): Staff was so nice and helpful - Location Nothing
Ronald (1/5): So terrible we didn't even stay we went to a Hilton hotel instead - No breakfast smelly room comforter had cigarette burnt holes in them when we wouldn't recommend this hotel to no one No breakfast smelly room comforter had cigarette burnt holes in them when we wouldn't recommend this hotel to no one
Kristina (8/5): - I have stayed here many times. The manager is super nice. Price is decent. Rooms are clean and most importantly the doors lock securely.
Justin (2/5): Never again! - The manager of the property was awful
Dasia (10/5): Exceptional -
Hopson (10/5): Exceptional -
Eboni (10/5): Exceptional -
Evonne (9/5): Superb -
Shawn (7/5): Convenient -
Witkowski (6/5): It was only OK. - Convenient to our son’s apt. Hair dryer didn’t work. Room smelled like smoke. Lights in the bathroom didn’t work unless you turned on the lights for the whole room.
Alan.seeman50 (6/5): Pleasant -
Jide (9/5): Superb -
Margarita (9/5): Was okay - Convenience N/A
Keionshell (10/5): - 👍
Margarita (6/5): Pleasant -
Evonne (8/5): Very good -
Jessie (1/5): Bad - Nothing Very filthy
Asia (5/5): Passable - The smoke smell
Ebonie (10/5): Exceptional -
Odisk (9/5): Superb -
Odisk (9/5): Very nice place, great location. -
Odisk (8/5): Very good -
Alan.seeman50 (6/5): Pleasant -
Foster (10/5): Exceptional -
Ok (1/5): It was ok the ac didn't work and the guy didn't wanna move us rooms - The ac didn't work and the guy wouldn't move us rooms
Willis (10/5): Exceptional -
Angel (10/5): -
Garza (10/5): Exceptional -
Ana (10/5): Exceptional -
Andrews (8/5): Very good -
Courtney (3/5): Poor -
Harvey (8/5): Very good -
Booker (5/5): Passable -
Jakobe (1/5): Bad -
Hubbard (6/5): Pleasant -
Catrell (10/5): Exceptional -
Jake (8/5): Nice - Friendly, quite, and clean
Anonymous (10/5): Exceptional -
Warren (3/5): I wouldnt go back at all. I paid 137 bucks and its a 60 dollar a night room. Nasty hotel. - I liked the location. Pretty central location. Lots of things to do in the area. There was 2 bugs in the bathroom The shower head just hung by the hose. There was no hanger or anything. The couch was old and had the stuff coming out. And lots of cracks and creases. The blanket had cigarette burns and 1 stain on it. The towels had stains on them.
Jaqueline (1/5): Bad -
Thomas (3/5): Do not stay here! Not clean and no breakfast! - The hot tub got hot The room was gross, trash on the floor from previous guest, the couch in the room looked like they found in behind a dumpster, there were stains on the sheets and didn’t have an extra pillow for my wife. Also no breakfast even though it says there is.
David (10/5): Exceptional -
Elizabeth (10/5): Exceptional -
Jahleesa (1/5): Dissatisfied & Disappointed. - The room was not cleaned. The manager is rude. No Wi-Fi password was given with my stay. There was leftover food in the fridge. The sheets were dirty. The toilet is dirty. The shower is dirty. I did not feel comfortable. It doesn’t always have to be a 5 star hotel, but at least let it be clean! So disappointed.
Jessie (5/5): Passable -
Joann (10/5): Exceptional - Very convenient and with a click my room was reserved Na
G (1/5): Bad - The only thing good about it was how close it was to everything Roaches , dirty pillow cases, smelled like smoke,dirty floors the tv didn't work dirty sink shower ...
Lee (1/5): Bad -
Theresa (8/5): Very good -
Jahleesa (10/5): Clean, great stay! - The room was very big and room was clean. Will definitely stay here again. This hotel is also very close to Walmart, and many restaurants! Hawaiian, Tex-Mex, BBQ, and more! I appreciated that the parking lot has lots of light as well. There was some traffic surrounding the street but only due to construction.
Dianne (6/5): - The staff was VERY helpful and polite. Room was nice with a very large kitchen. Walk in shower. Few amenities as this is an extended stay hotel. No Kleenex, but had soap, shampoo and lotion. Generous with towels, but they weren’t big fluffy ones. Located in a safe area.
Troy (7/5): It was good - The hot tub in room was awesome NO BREAKFAST
Jennifer (10/5): i was very comfortable it clean air was great fridge and stove microwave everything clean shower it’s a comfortable plac - nice and quiet clean
Lana (6/5): - It’s nice that the room has a partial vinyl floor not just carpet. It’s helpful that we were given a first floor room for my disabled child. There are no room coffee makers. The deadbolt had been smashed off the door and the door was dented from whatever force knocked off the deadbolt—made us feel unsafe.
Sean (10/5): Nice - It was greatb
Greg (6/5): - Room smells like mold sheets had burn holes toilet flushes weak some furniture was broken
Earl (8/5): Evacuation - It was an evacuation stay.. bed was a lil uncomfortable but in all it was a good hotel
Verified traveler (8/5): - It was big and had a refrigerator, sink and small stove
Verified traveler (6/5): - Very poor maid service I was staying there for 3 nights decided to checkout early due to room not getting cleaned for first two nights and upon arrival fridge had mold in it.
Rachel (2/5): The worst check in in history - I dont anything about the property because they wouldn't allow us to check in. Their reason was i hadn't paid the full amount. I used a reward night thru hotel.com and the remaining balance was 9 dollars and change which i paid. The phone number they have listed DOES NOT WORK! My friend was arriving before me and had to had his phone to the attendant. When i spoke to the attendant and gave him the confirmation number and the name the room was under along with my name who paid for it thru the app he refused to talk to me. My friend was told to leave the property.
Verified traveler (10/5): - Awesome service , last minute reservation went super smooth Awesome rooms
Verified traveler (2/5): - The worst hotel Ive ever stayed in . Rock hard matress and pillows. The tv had no sound. You do not want to stay here.
624samonem (10/5): This is my home for now - It has been a pleasure to find this place. My children feel safe and feel like they are at home. It is so much space to actually run arnd. Very respectful and friendly staff. I'll be staying here until we find a place of our own.
Neal (4/5): - Received smoking room instead of non-smoking. Sheets were bad, stained and burned from cigarettes'. Did not do housekeeping on two night stay. Would not stay there again.
Ana (2/5): - Bruh this hotel is trashy! I ain’t have NO MF CLEAN sheets! It had atleast 10 yellow stains from who knows what. The restroom is probably worse than the bed. Hairs everywhere....The towels were dirty, smelled like cigarettes. It really was a waste of $84 !!!!!!! This place was worth max $50 not no damn $84 dollars for a night... never again!
Jose (10/5): - It was a good plz to stay but when pelpoe make noice it can thru the walls and wake you up at the middle of the night....
Constance (2/5): NO - No double King beds available and room smelled of mold and mildew
frequent-travlr (4/5): - Clean rooms; very slow wifi; inconsiderate service people
Verified traveler (8/5): - Nice kitchenette and living area in the room. Appeared very clean and updated decor. Breakfast is very minimal. Pillows are hard. Staff was friendly and prompt to help.
Donna (10/5): Great hotel great management - Loved this place! The management was very pleasant and accommodating. We were pulling a covered trailer and they had the perfect place for us to park. The manger checked on us to be sure we were pleased with our room. The room was very nicely decorated and comfortable. The bed was comfortable and it had a great little refrigerator. The bathroom was nicely done with an awesome walk in shower and a great shower head. We realized we needed to stay another night and had no problems adding an extra night on. Highly recommend this hotel!
Melvin (2/5): - My family and i was very disappointed with this property, there was no where for kids to sit and play. I called expedia the same day about leaving the hotel and i spoke to someone that stated to me, we would get a call the following morning of 8/31/19 and noone ever called. My family and i was bite by bed bugs. My husband was bitten the most and had to go to the doctor, get a shot and 3 bottles of medicine. Myself and my grandson also has bites on us. This is unacceptable and our experience will never be to returnback there ever. To reach us please call Melvin Weaver at 214-549-1063
Verified traveler (8/5): - Good service ....Not good selection on breakfast ......need more fruits