Holiday Inn Club Vacations Galveston Seaside Resort by IHG
Location: 19320 Termini-San Luis Pass Road, Galveston, Texas, 77554, Galveston, US
Star Rating: 3 Stars
Property Type: Resorts
About this Property
Luxurious Amenities:
Enjoy the outdoor tennis courts, pool, and fitness center at the Holiday Inn Club Vacations Galveston Seaside Resort. Relax in one of the 230 guestrooms with private balconies and modern amenities.
Delightful Dining Options:
Savor delicious meals at the Seaside Resort Snack Bar or grab snacks at the coffee shop/cafe. Cater to your taste buds without leaving the resort.
Convenient Facilities:
Take advantage of complimentary wireless internet, a business center, and a vending machine. Stay entertained with cable TV and relax in rooms featuring shower/tub combinations.
Important Information
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 04:00 PM - 11:00 PM
Check-out: 10:00 AM
Instructions: The front desk is open daily from 7:00 AM - 11:00 PM. The front desk is staffed during limited hours. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Amenities & Facilities
- Fitness facilities
- Arcade/game room
- Free WiFi
- Terrace
- Wheelchair accessible
- Picnic area
- Fitness facilities
- Arcade/game room
- Front desk (limited hours)
- Smoke-free property
- Billiards or pool table
- Wheelchair accessible parking
- Assistive listening devices available
- Snack bar/deli
- Basketball on site
- Miniature golf on site
- Golfing on site
- Playground on site
- Beach umbrellas
- Pool sun loungers
- Beach towels
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Visual alarms in hallways
Rooms Available
-
Grand Villa, 2 Bedrooms
2 King Beds
1353-sq-foot room with a balcony
Layout - 2 bedrooms, living room, and dining area
Entertainment - 30-inch TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Washer/dryer, double sofa bed, and safe
Comfort - Climate-controlled air conditioning
Accessibility - Wheelchair accessible
Need to Know - No housekeeping, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Dining table
- Sofa bed
- Wheelchair accessible
- Separate sitting area
- High-speed internet access
- Separate dining area
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- No housekeeping
-
Villa, 2 Bedrooms (Lodge)
1 King Bed and 1 Queen Bed
826-sq-foot room with a balcony
Layout - 2 bedrooms, living room, and dining area
Entertainment - 30-inch TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, double sofa bed, and iron/ironing board
Comfort - Climate-controlled air conditioning
Accessibility - Wheelchair accessible
Need to Know - No housekeeping, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Dining table
- Sofa bed
- Wheelchair accessible
- Separate sitting area
- High-speed internet access
- Separate dining area
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- No housekeeping
-
Deluxe Room, 2 Bedrooms
1 Queen Bed
836-sq-foot room with a balcony
Layout - Living room, dining area, and sitting area
Entertainment - 30-inch TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and dining table
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, double sofa bed, and iron/ironing board
Comfort - Climate-controlled air conditioning
Accessibility - Wheelchair accessible
Need to Know - No housekeeping, no cribs (infant beds) available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Wardrobe or closet
- Oven
- Stovetop
- Dining table
- Sofa bed
- Wheelchair accessible
- Separate sitting area
- High-speed internet access
- Separate dining area
- Separate living room
- Room and bed type depend on availability check-in
- No cribs (infant beds)
- Bedsheets provided
- No housekeeping
-
Villa, 1 Bedroom (No Private Balcony)
1 King Bed and 1 Double Sofa Bed
Features a private balcony
Layout - Living room, dining area, and sitting area
Entertainment - 30-inch TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and dining table
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, safe, and iron/ironing board
Comfort - Climate-controlled air conditioning
Accessibility - Wheelchair accessible
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Oven
- Stovetop
- Dining table
- Sofa bed
- Wheelchair accessible
- Separate sitting area
- High-speed internet access
- Separate dining area
- Separate living room
- Bedsheets provided
- No housekeeping
-
Standard Room, 2 Bedrooms
1 King Bed and 1 Queen Bed
826-sq-foot room with a balcony
Layout - Living room, dining area, and sitting area
Entertainment - 30-inch TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and dining table
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, double sofa bed, and iron/ironing board
Comfort - Climate-controlled air conditioning
Accessibility - Wheelchair accessible
Need to Know - No housekeeping, no cribs (infant beds) available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Wardrobe or closet
- Oven
- Stovetop
- Dining table
- Sofa bed
- Wheelchair accessible
- Separate sitting area
- High-speed internet access
- Separate dining area
- Separate living room
- Room and bed type depend on availability check-in
- No cribs (infant beds)
- Bedsheets provided
- No housekeeping
-
Signature Villa, 2 Bedrooms
2 King Beds
1463-sq-foot room with a balcony
Layout - 2 bedrooms, living room, and dining area
Entertainment - 30-inch TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Washer/dryer, double sofa bed, and safe
Comfort - Climate-controlled air conditioning
Accessibility - Wheelchair accessible
Need to Know - No housekeeping, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Microwave
- Dishwasher
- Private bathroom
- Slippers
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Dining table
- Sofa bed
- Wheelchair accessible
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Separate dining area
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- No housekeeping
-
Villa, 2 Bedrooms, Accessible, Non Smoking (Communications)
2 Queen Beds
827-sq-foot room with a balcony
Layout - 2 bedrooms, living room, and dining area
Entertainment - 30-inch TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and dining table
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, double sofa bed, and iron/ironing board
Comfort - Climate-controlled air conditioning
Accessibility - Roll-in shower
Need to Know - No housekeeping, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Wardrobe or closet
- Oven
- Stovetop
- Dining table
- Sofa bed
- Wheelchair accessible
- Separate sitting area
- High-speed internet access
- Separate dining area
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- No housekeeping
Guest Reviews
- Seara (10/5): - There was a dead cockroach underneath the cabinet near the pots. Other than that the room was clean and great!!
- Phyllis (10/5): - I enjoyed my stay. Our signature room was exceptional. Our fridge was not working and when we called, help arrived within the hour. They couldn't repair it and promptly replaced it. Great service done with a smile. I plan on booking another stay soon. (I hope all of the elevators are soon in working order, the only hiccup)
- Zoya (10/5): - It was amazing everything was perfect! 10/10 experience
- David (8/5): - Great experience except the occupants of the room above us were very loud, I don’t blame the property.
- Susan (6/5): Time share beware!! - Beware this is a time share in disguise as a hotel room - they attempt to make your check in process drag on with explanations of all their “amenities” and they want to coerce you into signing up for an additional 90 minute presentation. They drag on this explanation without giving you the room key or parking pass thereby forcing you to stand there for a long time. I finally had to walk away as soon as I got my key. The room itself was spacious, but you can tell it’s not high-quality fixtures. One towel rack fell off the wall when we just reached to take off the towel and there were ants in the bathroom. Also the beautifully pictured pool by the beach is only for their “signature” timeshare members and not available to us booking through this website. Another deception! Knowing now that something labeled a “vacation club” is actually a timeshare, I will never stay at this property or one like it again.
- Marge (6/5): - Website deceptive - not near the water, small pool. Staff wrote "my" suite number down and it didn't exist. Minor things wrong in the room that did not affect the comfort though. Beds were comfortable, rooms were a good size.
- Kerry (10/5): - Loved we had separated rooms and when we needed a crib they delivered after 9 pm!
- Robert (10/5): - Newly renovated, extremely friendly staff, and amazing location. Only downside is that we boarded our puppies because the property has a no pets policy, but when we got there, so many people had their pets with them. Not service animals…. Pets. We were kinda bitter about that, but it’s not a real representation of how we were treated. No real complaints. Great place to stay.
- Steve (10/5): - Good spot
- Horacio (6/5): - I should've read the reviews. I chose this hotel for the pool in the pictures and only on arrival we learnt that we didn't have access to this pool because we didn't book a signature room. What a bummer. Other than that we had a great stay. Well maintained and equipped mini golf course and tennis courts that we used, nice and quiet beach with private shaded parking. Well equipped kitchen as well.
- Sean (4/5): - Staff seemed unmotivated. I arrived 10 minutes before the front desk closed and the 5 people behind the desk wanted me to wait until after the front-desk closed to check in with security because it was going to be an inconvenience to their closing process.
- Wendy (10/5): - Beautiful seascape and sunrise views!
- Yulia (2/5): - The property listing on Expedia was misleading. The hotel prominently shows photos of an infinity pool, but access to this pool is restricted only to “Signature” level guests. Regular guests cannot use it, and this important limitation was not disclosed at the time of booking. I booked based on these photos and felt misled when I learned about the restriction. When I raised the issue with Expedia, they dismissed my complaint, saying the property “does have a pool and the pool is open,” even though the advertising was deceptive. Open pool is not the same as available pool. Because of this experience, I have filed formal complaints with the Better Business Bureau and with the Federal Trade Commission / Attorney General regarding deceptive advertising practices.
- Karen (10/5): - Property is very clean and family friendly.
- christin (10/5): - Me and my husband come to celebrate ours 2 yrs anniversary. We enjoyed it. Very nice and clean. The stay I’m at is huge 2 bedrooms. Me and my husband have plenty of space to enjoy . The only thing we not very happy is we booked too close to our trip so we couldn’t get the stay right at the beach. We have to walk across the street. About 10 min to the beach. We don’t have the access to get to the pool right on the beach
- Pierre (2/5): - Not what was advertised, shows a pool on the edge of the beach with a dining area. Property is on the other side of the road away from the beach. A long walk from the beach. No eating area, no bar. The main photo they use is of another Holiday Inn that is a separate facility according to the staff across the road on the beach side
- Ron (6/5): - Not represented correctly online, no easy beach access with chairs and umbrellas, room had a terrible sewer odor, smoke alarm went off every time you used the shower...beautiful property though...
- Myles (10/5): - Quiet with beach access. Incredibly clean room and friendly staff. Kid/baby friendly. We will definitely be back!
- Moises (10/5): - Beautiful place.
- Verified traveler (2/5): Bedbugs everywhere!!! - We booked a three nights stay at the IG Galveston Seaside location as it looks nice and great for kids. To our dismay, our first room had bed bugs. As someone who has been in hotels quite a bit, I understand that it happens. They set us up with a new room and low and behold that one has them too. At this point I am totally disgusted. We give them a third shot, they upgraded us for free to the signature building right on the beach. The manager swore she checked the room first. Great, right?! Wrong! That room had more bed bugs than the other two combined... Of course that was the last straw. After fighting with them for a refund, we were able to have hotels.com bacK us up and get a new hotel. They also refused to hear treat our luggage. GROSSSSSSS!!!! I'll so disgusted now!
- David (10/5): - This property is right on the beach and the fully furnished condos are beautiful. Only downside to this stay was elevators were broken and there was no hair dryer
- DEBBIE (10/5): - The signature room was nice, and the view was awesome!! The view from the pool was even better!
- Marlene (10/5): - I strongly recommend this Resorts. My experience was above expectations. So quite, very clean. Super i would like to rate 5+.
- Rhonda (10/5): - Clean property, only issue only 1 elevator working.
- Hillarie (10/5): - Enjoyed our stay!
- Alejandra (10/5): - What a beautiful property! Exceeded my expectations. We’ll definitely be back!
- Estela (4/5): - I saw the pictures before I went and looked so different from where we stay
- Susan (10/5): Relax - Wry nice location just far enough away from the downtown area so it was peaceful and relaxing.
- Susan (10/5): Good spot - An amazing place to just sit back and relax. Condo unit was well appointed. Comfy bed. Off the beaten downtown Galveston path.
- Kristina M (4/5): - We planned a stay cation in Galveston. The pool at this property caught my attention when looking for a hotel. We're a party of 6 and breakfast is also a plus! Our room was perfect! It was a two bedroom suite with a pullout bed. The disappointment was the amenities. Turns out there was no breakfast included and the beautiful infinity pool is for Signature Members only. The pool photo is the first one shown when this hotel is searched online. It was very deceiving and extremely disappointing. We only had access to a simple rectangular pool where sand covered the bottom and the steps were slippery and slimy. So if you are drawn to the property for the pool don't fall for it like I did!
- Jasmine (10/5): Stay in Signature Room was Amazing! - The only bad thing about our stay was the oven in the restaurant was broken the entire time of our stay. You do have to leave off the property to eat when that happens. But EVERYTHING is was amazing. Room and service on the property were nice. The infinity pool and being right on the beach was right was we expected and needed. Splurge for the signature rooms as they are right on the beach. The other rooms at the property are across a busy street. The signature rooms are all upgraded and tons of space for multigenerational vacations like ours. Would come back again!
- Sonya (10/5): - Our condo was beautiful But far from pools or other activities.
- Melanie (4/5): - Booked the room and thought it came with free breakfast. The room, pool was not at all what the pictures showed. Thought we were on the ocean side of seawall and was not. Talked to 2 more groups of people and they thought the same thing. The staff was very friendly and the rooms were nice. Just not what we were under the impression we booked… looks can be deceiving !!!
- Rick (10/5): Pleasantly Surprised - Our stay was amazing! Loved building 13 Salvatore, no sun on the balcony, quick walk to putt putt. Room was great, spacious rooms, nice fluffy beds, complete decked out kitchen was able make my crew a breakfast to start their day! And by simply crossing the road we had beach access! Absolutely perfect! Thank you!
- Alicia (10/5): - I don’t like how my whole stay was 843 then they tried charging 1012 for the last 2 days
- Monica (6/5): Okay stay - The resort was nice but room had a “moldy” smell, no elevators and lots of noise coming from upstairs. Pool had no towels.
- Brad (10/5): - Best vacation ever!
- R (6/5): Misleading - We booked this property as a getaway for a few days. My past experiences with Holiday Inn Club vacations has been good until now. This property is misrepresented through pictures on their homepage. The infinity pool shown is only for members of their timeshare program. There are multiple buildings without elevators available, meaning you have to use stairs. This is not well represented in their information until you get to the property. The front desk agent did change us to one of the only properties with an available elevator due to my disabled Mother-in-Law being with us. The beach access is quite a walk. We chose to drive instead down to a state park and use their beach access. Overall this was a disappointment for our stay. I would expect better from a major company such as IHG. We will be choosing to stay at the other Club Vacations property in Galveston next time.
- Verified traveler (10/5): Great family hotel - My family and I had a wonderful experience here. Check in was great, staff was very accommodating, rooms were clean, spacious, easy to access. We enjoyed the pool and other great activities the hotel had to offer. We will definitely be returning.
- Kimberly (10/5): - The room was nice a spacious. The grounds had a lot of activities.
- KEVIN (2/5): - The shower didn’t work! The elevators didn’t work! Staff didn’t bring towels! Mini Golf and other amenities are run down and not at all what they are shown to be on the pictures.
- Tracy (10/5): - My family and I loved it. Lots of great amenities and large spacious rooms
- Cynthia (6/5): - We were not aware until we got there that it is a timeshare. The rooms were good but still some construction being done. The elevators were not working. Some of the amnemities are not available to you like the infinity pool. We really couldn't use the amnemities during our stay as it rained. We went to Moody and it was fine but kind of far from everything. It want what we thought. Next time will stay closer to Galveston
- Julie (10/5): - Reservation should have been in signature bld but it was in a villa .
- Kerri (2/5): - I booked this place with the beach access and the infinity pool, when I arrived I was told I’m actually staying 10 miles down the road. So when I arrive, it’s not even on the beach side. They are trying to sell time shares!! So what I paid for was not what I got. Buyer beware. I have screen shot and they didn’t care. It’s their sister property. Anyway we arrive, the condo is decent but neither the front door would close all the way, we were able to slam them shut to get them to lock at least. The decor is nice and beds were okay. TVs in every room and could not watch a single on. They don’t have Netflix or anything. You can stream but their internet is horrible. Some won’t care about that but we like to watch tv at night when we get in. Overall not happy at all. I did not get what I booked.
- Karen (6/5): - When we walked into our unit, it wasn't ready. There was a bag of someone else's clothes on the kitchen island, and the sofa pillows were all off the sofa, and all the drawers and cabinet doors throughout the until were open. A large bag of trash was outside our door and remained there until we checked out, even though I called down as soon as we checked in and asked them to remove it. They never did (though they did come remove the close and fix the broken microwave), so crows kept hanging around the bag that we had to encounter each time we came/left. Room was cute and spacious, and we had a perfect beach view. Easy parking. Convenient to beach. Loved the signature pool. Elevators were out of service.
- Leanne (10/5): - Our stay was wonderful! We stayed in one of your presidential 2 room villas. The only thing I would recommend is that you keep a broom and dustpan in them for guests to use to sweep up the kitchen and dining areas.
- Jenny (10/5): - The cleanliness of our Villa was excellent!! Wish there were more amenities on the non-signature side of properties though.
- Alan (10/5): - The elevator at our room was not working
- Virginia (8/5): - Is perfect for a family vacation.
- Tammy (8/5): - Dated and very loud
- Eden (8/5): - Really Impressed with this place. Our condo was super clean minus the wet dog smell upon arrival. Looked brand new. Easy parking but no elevator so dragging luggage up and down sucked. Resort fee seems odd since you're already paying a lot. We liked our stay though and has good amenities.
- Token (10/5): Amazing - The Grand Villa was perfect for my family, loved the balcony, clean, friendly staff, great extras like mini golf, volleyball, easy beach access! Highly recommended!
- Marion (8/5): - The layout of the property, and the location was very nice.
- Katherine (6/5): - Did not like paying for a Presidential Villa where half of the Villa (including the living and dining areas) were unacceptable due to Broken A/C unit and it being between 77-79 degrees INSIDE. Maintenance had to come to our room to install a portable unit just for us to sleep through the night and when we woke up, there was a huge hole where the portable unit didn't fit the window so hot air was coming inside all night and morning until we left. The portable unit leaked water all over the carpet by one side of the bed so it was a soupy walking mess come morning. They were, however, very accommodating to a request I had for an umbrella and beach chairs up on our arrival down to the area of beach out in front of their resort property so that's outstanding.
- Adewale (10/5): - Great
- Shawntal (10/5): - My stay at Holiday Inn Club Vacations Galveston Seaside Resort was absolutely amazing from start to finish! The resort exceeded all of my expectations and made for a relaxing and memorable getaway. The property is beautifully maintained, and the beachfront views were simply breathtaking. I loved waking up to the sound of the waves and enjoying my morning coffee on the balcony with an ocean view. The suite was spacious, clean, and well-equipped with everything I needed, full kitchen, comfortable beds, and even a washer and dryer. It truly felt like a home away from home. The resort amenities were top-tier. The pool was sparkling clean and never too crowded, and there were plenty of fun activities for both kids and adults. The staff was friendly, welcoming, and always available to help with anything we needed. It’s also perfectly located, just far enough from the hustle of downtown Galveston to feel peaceful and private, but close enough for a quick drive to restaurants, attractions, and shopping. I would absolutely recommend this resort to anyone looking for a relaxing beachfront vacation with all the comforts of home.
- Lexie (6/5): - The property is recently renovated with that being said the elevators are out of service. So you have to walk up the stairs with all your luggage and your children each time you have to get out. Not an easy task with a weeks worth of clothes and 3 kids. It was a very nice room. Everything was clean except the tubs and shower. The room took a full 5 days for the AC to drop past 72 degrees. The pictures on their website should be updated. There is now a very small play ground that is not toddler friendly, the pool pictured is only for signature guest that also wasn’t stated. They have a basic pool for all other guest. They do have put put golf and shuffle board available which is so nice and free of charge. My kids enjoyed those activities. I’m not sure I would stay again. I’ve been to a lot of holiday Inn resorts. And this one was my least favorite for sure.
- Chantilla (10/5): - The playground, golf, and volleyball. The open pool!
- Kristin (10/5): - Beautiful, spacious room that looked to be recently remodeled. The beds were SUPER comfortable, including the pullout, which was a nice surprise. We loved the pools and the convenient beach access. There are very few dining options close by, but we really wanted a quiet, relaxing stay, so we just brought our own food. Just be prepared for some pressure when you check in to attend a timeshare presentation. We declined, and had to say it a few times before they let up. But after that, no issues for the rest of the stay, and every staff member we encountered was so friendly and polite.
- Chad (10/5): - The resort was perfect for our family vacation, highly recommend! Great location, easy beach access, and the staff were extremely friendly and accommodating!
- Eldridge (8/5): - Only complaint was AC didn’t cool the room, and the fire alarm kept going off.
- Nelda (10/5): - Great trip. The room was nice!
- Heather (10/5): - Loved our room. Nice and spacious. It is about 10-15 from the main tourist areas, so keep that in mind. Easy check in and out. Would recommend and will stay again in the future
- Kristen (10/5): - It was right on the beach!
- Racheal (10/5): - Has everything you need. Literally like an apartment..great for families!! Beach right across the street with lots of parking.
- Agnes (10/5): - Right on the beach. Beach was quiet. Pools ok , one more kid friendly across street. Full kitchen great but no close by grocery stores. Room and beds were great.
- Elizabeth (10/5): - good
- Jewelya (6/5): Great service - When we first arrived the air conditioner didn’t work in our original room, they dispatched service but it was taking too long so I requested a new room and they obliged. The picture seen on here is not the building we were booked in so I said something about that also and they made it happen to where we had access to what was pictured on the booking. Great service!
- Olivia (10/5): - We enjoyed the property! This hotel is on the beach and can conveniently walk from your condo. The pool was also a great time and had a bar with friendly staff and bartenders! Great place for the family!!!
- Santa (10/5): - Great
- Monique (8/5): - We had a great time! Our room was amazing. The only complaint was that we thought we would have access to the pool across the street.
- KIMBERELY (8/5): - Everything about the property was great! We stayed on the beach side. Had to pay an upgrade fee to get in on that side. We really disliked the birds constantly flying overhead above the swimming pool area and crapping on us. It would have been a great stay if it wasn't for that.
- Erica (8/5): - Love the ocean view of the Signature rooms. Awesome time. Just a shame that cafe/bar is not open earlier/longer.
- Felicia (6/5): - Living room Furniture needs cleaning or replaced. Very Dirty!
- Rachael (10/5): - The property and staff were amazing.y family lives the infinity pool and hot tub. The area was clean and the view of the ocean was perfect. Ocean access was easy. The room itself met our needs and having a full kitchen was nice. Overall we loved our vaca and would easily return to this same property.
- Stacy (10/5): - I love that there was two bedrooms two bathrooms. Everybody had their own little private area! Will definitely be returning to this resort
- Lori (10/5): - All buildings except one are across the street from the beach… A long walk or a drive. Upon registration we learned we were across the street and we had to pay an upgrade fee to get in the building that faced the ocean that building is lovely but if you are looking for a unit that you can see the ocean from their ads are deceiving
- Susan (6/5): - Hard sell upon check in to attend time share presentation.
- Marco (8/5): - Like the fact that they also have access to beach across the street.
- Stephen (8/5): - 2 nd stay here, love this property
- Cherwinye S (10/5): - Nice
- Jennifer (6/5): - This property is VERY quiet with no dining and shopping options within walking distance. The kids enjoyed the putt-putt and ping pong (apart of the $10/day resort fee). Pool/spa was very nice however the swim up bar was closed our entire stay. We also stayed @ the Signature Collection with the infinity pool and found it hard to get loungers as others from the property across the street where using the chairs. The inifinity pool was for Signature guests only but not enforced. The room and views for our Signature room were great, VERY large accommodations. Unfortunately we paid for this room for the in room laundry. Upon wanting to use found the washer full of black mold. We ran the cleaning cycle twice and bought bleach to try and clean, nothing worked. The mold was embedded into the machine. They gave us a key card for the room next door, also FULL of mold. We then had to load and drive our laundry across the street to the other location. These were very small and always full. This was a disappointment after having paid for the in room laundry. The dryer was also so packed with lint that the screen catcher wouldn't fit. My husband had to use the kitchen tongs and the vacuum to try and clean it out so we could at least use the dryer. Don't plan to do laundry in a Signature room. Finally, they try to sell you a timeshare @ check in. I told them the first day we were not interested and they again called the next day to the room to try again.
- Jennifer (10/5): - Quiet
- Cindy (8/5): Great Views - Love the pool and views of the beach but hotel is starting to look a little old now. For the price of the condo, rooms should be well maintained. But customer service was great the staff tried as much as possible to make us feel comfortable.
- Robert (8/5): - Pool wasn’t heated. If it is supposed to be it must’ve not been working properly. Other then that it was a great place for a family vacation.
- Meaghan (8/5): Nice but Timeshare - Hotel was nice - large room full kitchen. Heads up - this is a timeshare.
- Kimberly (10/5): Nice place - It was a short stay but room was great! Location was pretty far from food or amenities.
- Bartholomew (10/5): - Accomodations for my father being in a wheelchair was wonderful
- Lara (10/5): - Great experience!
- Nickole (8/5): Great stay! - Easy checkin. Love all the extra amenities and staff was very friendly.
- rachael (4/5): - Took and hour and a half to after check in to get my room. When I got to the “room” they gave me it was occupied room key and walked in on people’s stuff. Had to go back to the main office to get it fixed, no apology. Get into the room and there was a dried brown mess on the floor, who knew what it was. Took my daughter to take a bath to find the mini bottles of shampoo were already half used, reused from the last guest I am assuming. Went to the front office to tell them the issues, front desk ladies where on their cell phones rather than trying to help. Told one lady the issues and she told me I had to talk to the other. While I waited on them for 15 minutes the First Lady talk to the other lady about things she saw on Facebook. Then the lady they said could “help” just wrote this issue on a sticky note saying they couldn’t do anything about compensation but they’d have their supervisor call in the morning. Why couldn’t the first woman do that!? Wasting MORE of my time on my vacation I worked hard to earn, on their mistakes. Came back to our room after dinner to find they didn’t fix the nasty mess until the next afternoon, or shampoo. The supervisor called the next morning saying they would refund the deposit, and I reminded them for shampoo (still didn’t get any). Just bought my own, shouldn’t have to tell them a third time. TV didn’t work in the living room which was annoying. Just a crappy experience and would never visit this location again.
- Kevin (2/5): Not suitable on Hotels.com - They advertise on the beach and we were put up in a building far from the beach. Nothing to eat close by and they tried to sell us a timeshare.
- Todd (10/5): - Rooms were excellent and very clean. The combination of pool and beach presented a very relaxing experience.
- Sophal (10/5): - Great place
- Misty (10/5): - Our room was beautiful and very spaceous. Will defiantly come back
- Tasha (10/5): - This was my first time going to this property. It was an awesome birthday trip I had for my 12 yr old daughter. Her, her friend, my mama and myself loved it!!! The views were breathtaking and the place was very nice!!! I would definitely recommend and will definitely be back again!
- Michelle (8/5): - We had a (2) night stay in the signature suite. The view is amazing. The room looks just like the pictures. The tile in the bathroom showers could use cleaning & updating. The living room furniture is definitely in need of replacing. Very uncomfortable for watching television. Few details would make this an amazing getaway destination.
- Jordan (10/5): - Fabulous place for a family, little far from town but lots for kids to do on the property
- Susana (10/5): - We will definately be back!! Thank you!
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