Sugar Beach Resort

Location: 1 Cowry Drive, Elysium, za

Star Rating: 3 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• BBQ facilities
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Darts
• Board games/puzzles
• Wheelchair accessible
• Kid meals
• Kids' outdoor play equipment
• Outdoor furniture
• Coffee Shop on site
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Process in place to check health of guests
• 24-hour security
• Television in common areas
• Billiards or pool table
• Snack bar/deli
• Golfing on site
• Playground on site
• Scuba diving on site
• Snorkeling on site
• Self parking (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Games
• Housekeeping on request
• Private picnics
• Reception hall
• Exercise/lap pool
• Japanese garden
• Fishing nearby
• Health or beauty spa nearby
• Swimming nearby
• Beach club nearby (surcharge)
• Bicycle-friendly property
• Beach toys
• Vegetarian menu options available
• Bulk dispenser for toiletries

Rooms Available

• Queen Unit

  1 Queen Bed

  344-sq-foot room, balcony with ocean views

  
  

  Layout - Bedroom and sitting area

  Entertainment - Flat-screen TV with satellite channels

  Food & Drink - Refrigerator and electric kettle

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk and wardrobe or closet; cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Need to Know - Limited housekeeping

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Wheelchair accessible
  • Daily housekeeping
  • Premium bedding
  • Separate sitting area
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Private or shared bathroom
  • Bedsheets provided

• Queen Room with Sea View

  This double room is equipped with air-conditioning, a TV, fridge and electric kettle. It has an private bathroom with a shower. Tea-and-coffee-making facilities and free toiletries are provided.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter

• King Room with Sea View

  This double room is equipped with air-conditioning, a TV, fridge and electric kettle. It has an private bathroom with a shower. Tea-and-coffee-making facilities and free toiletries are provided.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter

• Twin Room

  This twin room is equipped with air-conditioning, a TV, fridge and electric kettle. It has an private bathroom with a shower. Tea-and-coffee-making facilities and free toiletries are provided.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter

• Family Room

  This family room has inter-leading doors and is equipped with air-conditioning, a TV, fridge and electric kettle. It has an private bathroom with a shower. Tea-and-coffee-making facilities and free toiletries are provided.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter

Guest Reviews

• Mike (8/5): Wonderful staff, food and service levels. - A lovely resort with fantastic staff and general service levels. Priced a bit high for the value exchange on offer.
• Sterling (9/5): -
• Ruth (7/5): Mysigt ställe som passar för en övernattning. - Vi blev välkomnande av lösgående getter och höns. Vi kunde parkera utanför boendet. Mysigt ställe på höjden. Bra frukost. Trevlig personal. Vi var tvungna att meddela vad vi skulle äta innan klockan 12 på dagen. Det vi ville äta fanns inte så vi valde annat. Fanns inget vin eller öl att köpa till maten så vi valde att ta bilen och äta på ett annat ställe.
• Sibanyoni (7/5): Overall it was a lovely stay, good food, a beautiful resort with lovely facilities & pleasant staff. - I enjoyed the breakfast, the lovely service from the staff and even the engagements with the owners. The rooms were lovely and big and I enjoyed the sea view. A big shout out to Chantelle who walked the journey with us from booking and throughout the stay. We enjoyed the pool that is positioned in such a way that you can see the ocean when swimming and my parents enjoyed the lovely spa treatment. It's a hidden gem indeed and very peaceful. I was surprised by the number of geckos in the rooms. I understand they are regional and help with insects but this made my stay uncomfortable. A warning about the geckos ahead of the stay or extra measures to keep them out would have been appreciated. The breakfast also runs out towards the latter part of breakfast time when there are many guests so I think the guests and the resort would benefit from better meal planning.
• Tracey (10/5): - Everything, especially the customer service, it was impeccable. For the price I paid, and for the fact that I was in a king room (128): There was no WiFi in the room, and There was no smart TV with AT LEAST a Prime Video subscription!
• Johannes (10/5): Had a fabulous and resting period. - Excellent privacy and security with a great view of the sea.
• Janett (9/5): Lovely peaceful with easy access to the beach - The beautiful nature
• Delia (10/5): - The view is spectacular The grounds are well maintained The staff are friendly and eager to make your stay comfortable The shower heads needs upgrading
• Daniels (8/5): -
• Roderick (9/5): Great venue with warm/professional hosts. Close to beach. Comfy/well-appointed rooms ! - Host (Chantelle) is very professional and friendly. Room was great with a beautiful view of the nearby beach. Dinner was delicious. Will definitely return to his gem.
• Wytney (8/5): Good expectations to have - They are very accommodating and friendly. Wonderful breakfast options. They can also book different activities for you, outside of the resort, such as couple massages. There is only a pool and a pool table, so if you wanting to do other activities or go swim in a beach that is not dirty you will need to travel outside of the resort.
• Thobadi (9/5): Superb -
• Farah (10/5): Exceptional -
• Nontsikelelo (1/5): Horrible. Would rate this place 1/10 - The view of the ocean from the bedroom. Breakfast was good. Kitchen staff were friendly Assistant manager was not very helpful with issues we raised with her. She was rather rude and dismissive. WiFi not readily available. No Netflix. Limited channels (SABC 1,2,3 etc).AC would stop working when they had load shedding (no backup generator) and it was rather hot! Could not open windows or sliding doors due to geckos and monkeys. Shower is old and outdated (old ,hard plastic floor) with very low water pressure. Basically no swimming pool, images are misleading. I’m glad we only stayed for one night, anything more than that would have been disastrous!! I would NOT recommend this place! Very disappointing experience and service.
• Riccardo (6/5): Pleasant - The view and location Beds were uncomfortable and the AC noise was very loud
• Arthur (8/5): Very good - Staff and manager Chantelle were tops..
• Chante (8/5): Very good - the view & the wonderful service from staff we'd like for there to have been wifi in our room
• Tamara (8/5): Very good -
• Siphiwe (8/5): Good - Happiness The bed
• Charity (8/5): Very good -
• Fabio (9/5): Superb - Very friendly and helpful staff. Games room and places to relax.z
• Busi (10/5): Peace and tranquility - The peace the tranquility and the warmth of the staff from the minute I arrive till my departure. I arrived very late due to some unexpected delays but I was very well received and catered to. I will definitely be recommending this place particularly for those looking to unwind, recenter and reconnect with themselves or simply to rest Nothing
• Naidoo (5/5): Okay - The driveway was way too narrow, very difficult for driving and I had no place to park my car by my room, I had to park at reception and Carry all my stuff which my room wasn't close to where I parked and I had to walk down an embankment to get to my room. I came to relax not exercise.
• Ntokozo (9/5): Superb -
• The (4/5): Not impressed with Sugar beach resort! - Lovely view. Being Halaal there's no alcohol so bar facility such a waste of space. No other guests, felt very eery! Really feel there would be many more guests if it wasn't halaal. Won't be coming back...
• Ann (8/5): We stayed overnight on our way further south, and it was out of season. A wonderful experience. - The view and service was excellent The bathroom and woodwork needs a make over
• Humphries (7/5): Breakfast could have been better. But overall stay was very pleasant. -
• Hancock (5/5): Passable -
• Wim (8/5): Very good -
• Alyssa (7/5): Cozy relaxing Sugar Bay - The very friendly Front of House Chantelle who was so accommodating, friendly and kind. The well kept grounds. The cool pool and delicious food. Not much to do on site.
• Sagren (5/5): Passable - The location..and the shower.. Chantelle was very accommodating.. and helpful. No iron or ironing board in the rooms. The beds and pillows were too hard. The resort should invest in a generator for the load shedding.. That will certainly attract more guests to the resort... No air-conditioned was ON when there are few guests also no filtered coffee..These are fixed when there are many guests .. like when we were leaving, we saw 4 families at the dining area.. We had to request for towels on the 3rd day, apparently the cleaning staff just simply forgot..
• Makhado (6/5): Pleasant - The cabins are spacious and very clean. I definitely enjoyed my sleep. We had contractors working on the property during our visit and they seem to not have any regards nor respect for guests.
• Kumarie (8/5): Very good -
• Gerhard (7/5): Good - Breakfast was good. Very nice view. Great reception and assistance. The room walls are paper thin. Could hear everything in my neighbours room.
• Bl (5/5): Passable - Environment Dinner service was not up to standard Guest staving after breakfast, food options too limited and no microwave in the rooms.
• Gareth (8/5): Very good -
• Willem (10/5): Feeling at home .attentive staff specialy at the reception - Very friendly host and staff. Hospitalty++++ We have no dislike. Remember the place as very special
• Jenni (6/5): Pleasant -
• Osca (10/5): Exceptional -
• Simphiwe (10/5): Exceptional -
• Tristan (10/5): Exceptional -
• Sthembiso (9/5): Superb - I took a takeaway breakfast, it was just normal
• Zamachunu (9/5): Superb -
• Majola (8/5): Very good -
• K (10/5): Awesome - We really felt at home, and the hospitality was out of this world. Everyone was friendly, from the security guard at the gate, to the kitchen staff and management. The rooms are spacious and have personal balconies. Just 2 minutes to the beach.
• Rueben (8/5): Very good - The location was great. Good activities for the kids. The manager, Chantelle, was very helpful and made our stay pleasant. The meals were great and affordable. Some of the fixtures can be upgraded.
• Kerimiller (5/5): Passable - The view. The size of the room and beds the balcony the location. Great The cups in our room were dirty. The wooden floors means you and your neighbours are very audible to each other. There was loud music at 7am.
• Keegan (8/5): Nice Comfy stay 😎😎 - quiet. secluded great view. lovely swimming pool. close access to beach nice for runs. shower was dirty. soap scum all around on inside glass doors.. mould in grouting .. could use a proper professional clean up .. just didn’t feel like it had been cleaned properly in a while .. Also TV only has SABC 2 .. device not registered so cant change channel. See there are DStv dishes but they using ovhd now.. which hasn’t got much to watch anyways but we understand these days you need to save money and DStv is expensive. Plus you not there to watch TV I get that but if it’s an extended stay wkends for sport maybe a must as there aren’t really places nearby to watch.
• Nonjabulo (6/5): Pleasant -
• Mahlangu (10/5): Exceptional - The place is secluded, endowed with natural vegetation, walking distance to the beach. Very peaceful.
• Priscilla (9/5): Superb -
• Nicci (10/5): Exceptional -
• Jessica (8/5): Very good -
• Kayla (3/5): Nothing but disappointing and not worth the price paid. - Bed was comfy and rooms nice and spacious. View was lovely. A TV that actually worked as we could not adjust the volume, sometimes had no signal and also could not change channels. No parking allocation which caused friction between other guests and having to first come first serve basis. Also there is little to no space for parking. No clean braai facilities. Also we were told there were 10 braai facilities and there were only 2 that were back to back. Room was not clean upon arrival. Resort should’ve advised this in advance as walking into the room you need to stay in and seeing the previous guests mess leaves a bitter taste. Nice fresh smelling linen would been great. Breakfast was shocking - little to no variety and all small portions. Reception was rude when addressed at checking out and full of excuses. Had water issues upon arrival. When calling the resort before 17:00 no one could answer therefore we had to walk around trying to find someone to assist. Patio set on the balcony was filthy. There is not even a walkway to take from the rooms straight to the reception/breakfast area. Garden was untidy and uncut. Having to advise if you’re coming for breakfast or not is annoying as we paid for breakfast every morning when booking the accommodation. Breakfast is served till 10:00 and apparently going up for breakfast at 09:00 is late as there is little food left over. Definitely not worth the money paid AT ALL!! Nothing but DISAPPOINTING!!
• Amanda (10/5): Sugar - I loved the wonderful service and beautiful view. The food was also amazing Nothing
• Grant (10/5): Exceptional -
• Botha (10/5): Exceptional -
• Innocentia (7/5): Good - Tranquility Breakfast wasn't what we expected.
• Stewart (8/5): Very good - The cabin we stayed is was very clean and comfortable. The view was beautiful. Quiet and tranquil, a must if you want to get away from the hustle and bustle. Staff was very friendly, and a bonus was the hot stone massage. Exceptional. Was a bit disappointed that we had to travel for dinner the first night and that there weren't any alcoholic beverages available. Yet they have such a beautiful pub. The menu needs an upgrade for sure. A bigger variety is needed. A glass of wine with my dinner and the view would have been amazing.
• Sandla (4/5): Did not fully enjoyed - Not so good. Food choices not so appetizing. Noise from neighbors, terrible
• Khanyo (10/5): - It was fantastic... Service... stay.. accommodation
• Huzeifa (10/5): - Brilliant!
• Tina (8/5): Absolutely Beach Break - A wonderful restful week...with plenty sea and Sun!!
• Azra (10/5): Best accommodation ever - It was an amazing experience. The whole family enjoyed. Best holiday ever!

Photos