Hotel Green Garden

Name: Hotel Green Garden
Address: 28/1. Love lane, Uppuvalli,, Trincomalee, lk

Location: 28/1. Love lane, Uppuvalli,, Trincomalee, lk

Star Rating: 8 Stars

Property Type: Hotels

About this Property

Outdoor Swimming Pool and Restaurant
Hotel Green Garden offers a refreshing outdoor swimming pool and a convenient on-site restaurant for guests to enjoy a relaxing stay.

Comfortable Accommodation
Each room at the hotel features a flat screen TV, a seating area, and a private bathroom with a shower. Free Wi-Fi access is also available for guests.

Convenient Location and Services
Located just a 3-minute drive from Trincomalee Railway Station, Hotel Green Garden provides 24-hour front desk service, bike and car hire options, and is in close proximity to popular attractions like Fort Frederick and Koneswaram Temple.

Experience comfort and convenience at Hotel Green Garden. Book your stay now!

Policies

Check-in: 01:00 PM - 02:00 PM

Check-out: 11:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Car hire
Packed lunches
Currency exchange
Private check-in/check-out
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Wheelchair accessible
Kid meals
Shared kitchen
Outdoor furniture
Coffee Shop on site
Fruits
Fence around pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Happy hour
Television in common areas
Front desk (limited hours)
Express check-in
Billiards or pool table
Free wired internet
Snack bar/deli
Playground on site
Scuba diving on site
Snorkeling on site
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Free pool cabanas
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Games
Housekeeping on request
Private picnics
Reception hall
Pool waterfall
Exercise/lap pool
Japanese garden
Fishing nearby
Swimming nearby
Bicycle-friendly property
Charcoal grill
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Standard Family Room

This family room's special feature is the fireplace. The family room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a bath. The unit offers 3 beds.

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Fireplace
- Additional toilet
- Private entrance
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Cleaning products
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Executive Suite

The fireplace is the standout feature of this suite. Boasting a private entrance, this air-conditioned suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. Featuring a terrace with garden views, this suite also offers soundproof walls and a flat-screen TV. The unit has 3 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Fireplace
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Cleaning products
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Lockers
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Superior Double Room

This double room's standout feature is the fireplace. The double room offers air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Fireplace
- Additional toilet
- Private entrance
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Cleaning products
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Deluxe Double Room

The pool with a view and fireplace are the special features of this double room. The double room offers air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Fireplace
- Additional toilet
- Private entrance
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Cleaning products
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
King Suite

This suite's standout feature is the fireplace. Boasting a private entrance, this air-conditioned suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. Featuring a terrace with garden views, this suite also offers soundproof walls and a flat-screen TV. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Fireplace
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Cleaning products
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Double Room with Pool View

This double room features a pool with a view and a fireplace. The double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Fireplace
- Additional toilet
- Private entrance
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Cleaning products
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Deluxe Double Room

All rooms include a flat screen TV and a seating area where you can relax. Every room includes a private bathroom fitted with a shower. It can accommodate 3 guests.

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Fireplace
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Cleaning products
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Standard Double Room

The fireplace is the standout feature of this double room. The double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 2 beds.

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Fireplace
- Additional toilet
- Private entrance
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Cleaning products
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser

Guest Reviews

Ratnayake (5/5): - The cleanliness was very bad. The facilities were outdated and needs an upgrade.
Ravindu (9/5): -
Maurice (10/5): - Loved the hotel room, and the facilities were fantastic. The pool was big and spottlcley clean and big. Staff were helpful and polite. Grounds and gardens were beautiful . Everything perfect
Mikael (8/5): Trevlig med fint väder - Poolen var fantastisk Kaffe blev serverat när man ätit klart frukost. Det var skita dukar i matsalen. Fågel bajs lite över allt . Städning undermålig
Sanjeevan (8/5): -
Guest (1/5): - Nothing. No cleanliness at all.
Robert Geul (5/5): - Vriendelijk personeel Totaal niet schoon op de kamer en vies zwembad. We zijn ma een uur vertrokken en hebben omgeboekt Positieve was wel dat we niets hoefde te betalen.
Fiona (10/5): - Staff and facilities really value for money. Food good
Thilini (9/5): - "The staff were incredibly friendly and went so far as to make sure we had a great time. The bed was remarkably comfortable, and the bathroom was extremely clean with a good selection of toiletries,"
Randika Mendis (10/5): Exelant place - Very nice place , very friendly staff & very nice tasty food. Swimming pool are gave big relaxation and There is a very beautiful garden with beautiful flowers in bloom.
Priyawarne (10/5): Clean, well-maintained and very welcoming - Stayed for a few nights and really enjoyed it. Great location near the beach and town, the grounds were well maintained and very clean. The staff were friendly and helpful throughout. Excellent value for the price — I’d definitely recommend it.
Akashini (1/5): Unsatisfied - Extremely rude staff! Wasn’t helpful at all! They only offered to keep breakfast aside as we’re going out during the breakfast time, they promised to do so and when returned they said they haven’t kept anything! We didn’t even have breakfast outside expecting to eat at the hotel for what we paid for!
G S (7/5): -
Irene (4/5): -
Rusiyanthan (2/5): Will not use it again - Very dirty and not clean Toilet and the room very dirty
Chantal Marilène (6/5): Hadden meer verwacht op basis van de foto’s - De ligging is dicht bij het strand en dit is goed te bereiken met de gratis leenfietsen van het hotel. De tuin is erg mooi aangelegd en het zwembad is verwarmt Veel was kapot op de kamer: zo was het bed scheef, werkte een lamp niet, de kussens waren beschimmeld onder de hoes, er was geen sop aanwezig, de douche is open waardoor alles nat wordt, airco lekte en ga zo maar door.
Júlia (2/5): - La piscina Estaban las instalaciones sucias y para lo que vale, me parece un despropósito
Jordi (1/5): NO RECOMENDABLE!! - Lo primero felicitar al fotógrafo que hizo las fotos para publicarlas en Booking, es una máquina de la fotografía y la edición. El personal es amable. Y las zonas exteriores son bonitas aunque poco cuidadas. Seguro que me dejo alguna pero bueno, 1- En la entrada de las habitaciones hay como unas "charcas" que tienen más mier da que el palo de un gallinero, son un criadero de mosquitos. 2 - La puerta de la entrada no cerraba con el golpe, siempre tenías que echar la llave porque si no la puerta se abría. 3 - El suelo de la habitación llena como de arena. 4 - Cristal de la habitación roto. 5 - Sábanas sucias, seguro que las habían lavado, pero no puedes poner sábanas con manchurrones y agujeros. 6 - Las toallas igual que las sábanas, seguramente lavadas, pero con manchas. 7 - No había papel higiénico, lo tuve que pedir. 8 - No hay champú. 9 - No hay secador en la habitación. 10 - El agua de regalo, una botella de cristal rellenada, puedes poner una p... botella de plástico sin abrir que vale 4 duros. 11- La limpieza del baño nula. 12 - La nevera no estaba sucia, estaba lo siguiente. 13- El desayuno es un desastre, todo tiene mala pinta, me pusieron un mantel lleno de manchas y les tuve que decir que me lo cambiaran. Las cucharas de las diferentes comidas intercambiadas, podías echarte mantequilla con curri de la misma cuchara. 14 - La piscina el primer día estaba bien, el segundo tenía como "angelitos" de alguna planta cercana, cosa normal con el aire y la vegetación cercana, pero si sois diez personas trabajando en el hotel (Cómo mínimo), que alguno deje el móvil, se levante y haga algo. Este hotel está dejado de la mano de dios. Se nota una falta de limpieza y mantenimiento increíble. O el gerente no está allí a diario o no entiendo nada. El hotel tiene un potencial espectacular, pero si siguen con esta dinámica no acabarán bien. Además si yo hubiera pagado por cada noche 20-25 euros, posiblemente no daría está valoración, pero he pagado 51€. He estado en Sri Lanka en hoteles por menos de 40€ la noche que le dan mil vueltas a este en todos los sentidos. Después de todo el rollo, obviamente, desaconsejo el hotel.
Morgane (7/5): Seulement la piscine est agréable - piscine très agréable et grande Chambre très vieillotte, décoration à remettre au goût du jour, nettoyage, odeur dans la chambre pas top pour le prix annoncé
Ewoud (5/5): - Het was schoon
Ben (5/5): Holes in roof - The pool was fantastic Overall our room was quite dirty. There were substantial holes in the roof which meant a big lizard and several big spiders were coming in and out. Breakfast was quite a short window and arrangements couldn't be made if you couldn't make the time, so we went without breakfast both mornings we stayed there. Hotel has loads of potential but feels very run down as it is at the moment.
Dominique (5/5): Accommodatie gedateerd en niet helemaal fris. - Het personeel was erg vriendelijk. Zowel bij de receptiebalie als bij het ontbijtbuffet. Trincomalee zelf is verder de moeite waard. We hebben een snorkeltoer gedaan via de accommodatie en dat was prima geregeld. De kamer was niet schoon. Met name de badkamer. De ruimte van het ontbijtbuffet was erg donker en niet echt uitnodigend om daar lekker te zitten. Het ontbijt zelf vonden wij ook 1 van de mindere tijdens onze reis.
Seneviratne (10/5): - My experience at this Hotel Green Garden was fantastic . Staff was so welcoming and seemed genuinely trustworthy .which i really appreciated . The room and the hotel in general were very clean and comfortable ,and it was a pleasure to relex there ..food was very good . I'd definitely stay here again . Room was little dark ...need little powerfully ligth 💡 .
Anni (8/5): - Zimmer wurde nicht gereinigt, keine Handtücher
Alessio (8/5): Ottima la posizione e lo staff gentile. Grande e Pulita la piscina - La posizione, la piscina il cibo
Omer (7/5): - סהכ מלון טוב חדרים יפים ונקיים בחלק עם הנוף לגינה. האיזור פחות טוב, רחוק מהחוף. חבל שבצק אאוט ניסו לחייב אותנו על שברים במראות שלא עשינו הדבר נעעב על כל החוויה.
Norbert (7/5): - Zwembad is super met lekkere ligbedjes en goede parasols en ook daar omheen genoeg ruimte met een mooi grasveld en aangrenzende tuin. Ontbijt was redelijk beperkt, zeker voor westerse begrippen. Hygiëne op de kamer hield niet over.. Tuin is op sommige plekken prachtig incl vijver met vissen, maar het deel waar wij zaten had stilstaand, vies water. Zag er verre van gezond uit en rook ook niet superfris.
Ricard (4/5): Muy mala limpieza y mucho ruido - El servicio es muy amable Estaba todo el hotel muy muy sucio no hay personal de limpieza y estantodo fatal...
Helen (2/5): Uncomfortable and unpleasant, left early. Avoid - The garden setting but the pools of water by the rooms were not pleasant and attracted mosquitoes Holes in sheets No toilet roll Dirty marks on walls and doors Bathroom had no ventilation Rooms smelt of stagnant drains. Tv didn’t work. Beds uncomfortable. Noisy at night. Location not good, felt unsafe in local area. Down backstreet and far from the beach No choice but to leave early.
Nirmal (5/5): Passable -
Kaushalya (3/5): Not happy - Only the food. Bathrooms are awful. No TP, no other amenities. Had to ask. At one point shower floor got flooded. Hate when bathroom floor is wet other than inside the shower. Painting on the walls were coming off. Not clean. If you a budget traveler this is the place. I am not a budget traveler, but I was unable to book 8 rooms for almost 20 people in one place. This one had good reviews, so I went for it. I am really not sure what other people saw in this place. This place is not for me. If the hotel can upgrade the bathroom, paint walls and completely clean the floors and water ponds around the rooms, it could be a nice place. One good thing about is, staff was accommodating.
Rajan (4/5): Needs better maintenance - Hotel is near uppavili beach. The food from the restaurant is very good. Highly recommend recommend the kottu roti and the curries. The rooms are really tired and could really use a update. The staff didn't stock the room with toiletries or towels. The rooms are also quite small. Overall needs a lot more maintenance and upkeep.
Niall (10/5): Exceptional - Everything Nothing
Indranath (8/5): Very good -
Rathees (1/5): Very bad experience - Rooms.were dirty . Shower handle was missing . No toilet paper or towels were there Bathrooms were dirty . A lot of maintenance issues . Dirty room, Beds were dusty There weren't any towels or toilet paper
Wickramasingha (10/5): Exceptional -
Philippa (10/5): Lovely Stay - Very picturesque
Pillai (6/5): Pleasant -
Mahagodage (9/5): Superb -
Pablo (7/5): Good - The staff were very friendly and helpful. Breakfast was also very good. There was a wide selection of food. The room was nice and spacious, too. The location is probably a bit far from the beach, but it was easy to get there. Also, the room was a bit dusty and needed cleaning..
Amalraj (10/5): Exceptional - Amazing Greeny Place
Lakmal (8/5): Good hotel with value for money. - Hotel garden is beautiful and matches the name of the hotel. Rooms and toilets were clean. Breakfast was ok. A private party was held at the hotel premises and was noisy till late at night.
Evelina (6/5): Pleasant - We booked the hotel because of the pool and free bikes , the pool was nice but nearly all bikes had flat tires, thankfully there were 2 that were ok. Very green property. Staff was friendly Room small and dark , breakfast was not really good and the same everyday
Kevin (10/5): Value for money. A bit out of the way but only a short back to the main street - The counter staff were very helpful as were the ground and bar staff. The pool area and manicured gardens are spectacular. Breakfast was limited for the asking price. Breakfast was very limited and could be improved with some on the spot cooking (eggs) not barley warm.
Mahagodage (9/5): Superb - The stuff was super friendly and accommodative. Fulfilled all my requirements without failing. 10/10 Value for money. Only one small thing would have been great if they added a towel in the washroom.
Wijesinghe (7/5): Good -
Muhammed (10/5): Exceptional - Excellent service ,,,,,, 👏 Very clean and neat . Friendly staff . Best location .. 👌
Elena (5/5): Passable - The staff was nice Generally neglected facility and rooms, dirty rooms and bathroom with unpleasant smell.
Venetia (1/5): Bad -
Prabhakar (8/5): Had a comfortable and relaxing stay at the hotel. - The breakfast was good and the location was a short hop from the city centre.
Lina (10/5): Exceptional - Very welcome lady in reception. Such a nice and green place. You can find everything what is needed, perfect pool to swim, BBQ, pool game. The garden is decorate with many flowers. Its super nice place. People after party just left the trashes without any shame..
Fiona (8/5): Very good -
Ajith (10/5): Nice hotel for stay - Nice bar nice Garden
Sham (10/5): Nice hotel for stay -
Thiborg (10/5): Exceptional - Very friendly staff, beautiful surroundings, big nice pool and well cooked food!
Shanaka (6/5): Pleasant -
Ionita (5/5): Passable - the location was weak, the breakfast poor and the host uncommunicative We rented something and we were offered another room because he had rented it by phone, but... he didnt change the pric even if it was too high for what he had offered room
Rohan (10/5): Exelent hotel & Staff - All good None
Fathima (10/5): Exceptional - Its the most enjoyable hotel i have ever found 🥰 Nothing💖
Neva (10/5): Exceptional -
Wasana (10/5): Exceptional -
John (10/5): Exceptional - It's very comfortable to stay. Everything perfect.
Riyaa (10/5): Exceptional - Everything is wonderfull
Kulenthiran (10/5): Awesome - Breakfast was awesome also staff is very kind exelent swimming pool. Very clean I really enjoyed None
Yomalwije (5/5): Passable -
Johannes (9/5): Good times - Poolarea and garden plus the pond with the fish Breakfast was not international
Davide (10/5): Exceptional - The staff was very kind and the pool is the best in Trincomalee
Nilupul (8/5): Average - I reserved a room for two days, but upon arrival, the hotel did not provide the room I had selected. After I spoke with the manager, he arranged for me to be accommodated in a different room. I believe they should update the room listings with accurate photos and details. The total bill on Booking.com showed $58, but the hotel's bill was $64, and I'm unsure why there was a discrepancy. The room lacked a TV and sufficient tea-making supplies, and there were no bathroom amenities. Additionally, no room cleaning service was provided. On a positive note, the food was delicious, the staff was friendly, and the manager was very kind and helpful. The hospitality was great. I reserved a room for two days, but upon arrival, the hotel did not provide the room I had selected. After I spoke with the manager, he arranged for me to be accommodated in a different room. I believe they should update the room listings with accurate photos and details. The total bill on Booking.com showed $58, but the hotel's bill was $64, and I'm unsure why there was a discrepancy. The room lacked a TV and sufficient tea-making supplies, and there were no bathroom amenities. Additionally, no room cleaning service was provided. On a positive note, the food was delicious, the staff was friendly, and the manager was very kind and helpful. The hospitality was great.
Supun (9/5): Superb -
Kavinda (9/5): Superb -
Chathuranga (1/5): Bad -
Tharmakularajah (7/5): Good facility for the price. - Clean rooms and good breakfast Parking was harder
Maras (10/5): Exceptional - Excellent Service .especially the Reception Manager ARUN
Natália (7/5): Area and pool is much nicer than the room. Far away from everything - Nice area, nice pool, good breakfast. Far away from everything, room service doesnt exist, no cleaning. Gym is ridiculous, nothing works there, is very small and extremely dirty.
Maria (5/5): Bittersweet - Beautiful garden and commun space overall! There is so much potential in this space and it's still not at their prime. The restaurant is so dark and not inviting. The pool was not super clean, and super hot (not sure it's the hotel fault this part). And the cleaning of the commun areas was also not amazing. Again, great potential in this property, but we came out a bit disappointed.
Shehan (8/5): Very good - Room was OK. But AC is not enough to cool down the villa. No amenities, Bed sheets was not cleaned, may be they are not changed. Pool is uncleaned. Water is bad smell. Waiters are not attentive.
Tom (8/5): Very good -
Shamini (10/5): Exceptional -
Rob (9/5): Superb -
Rishikesavan (5/5): Passable -
Amutha (9/5): An excellent stay in beautiful Trinco. - The swimming pool is excellent and the staff service was very good.
Eva (9/5): Superb - Very beautiful garden and swimming pool. They offered water activities in which you are being picked up at the hotel. Nice BBQ Breakfast was a bit simple
Michel (10/5): Best stay in Trinco!! - Very nice resort with a nice swimmingpool, restaurant, bar and a small gym. Staff were very friendly and were very helpful. Really a great stay with such an great service and nice chats with the staff. They did everything to make your stay unforgettable. Special thanks to Ramesh, Kumaran, Luxman and Hariharan! Loved the cold beers!!
Ramanan (9/5): Superb -
Teja (6/5): Pleasant -
Pierre (3/5): Poor - A beautiful garden that is also well maintained, a beautiful pool landscape and a facility with a lot of potential which unfortunately is not used. the facility has so much potential and probably for financial reasons after many crises in recent times, no effort is made to keep the facilities maintained or clean! I have been a hotel buyer in Southeast Asia and have a lot of experience with hotels. It is really bad how dirty this resort is. My one year old son had to change his clothes every time he crawled across the floor at breakfast, not because it was dirty but because he looked like he was crawling across an active construction site every time, windows not clean, The floors not clean, the stairs dirty everywhere . Every night on the hunt for cockroaches is a different story. Pay attention to the cleanliness, actually this facility really has a lot of potential. Sorry to say this here, but I'm really sorry about this really beautiful facility. If it were clean and well maintained, you could charge a lot more for an overnight stay.
Sajith (10/5): Exceptional - lovely breakfast, and the garden that very well maintained, it was hot and sunny but we could able to let our child to play and relax, because of the green mat of grass. they have Gym facility that's again something not expected :) but it has never been cleaned. probably because it wasn't used by any guests
Msdemeena (6/5): Nice setting, improvements needed in room maintenance and customer services. - Nice ample buffet style breakfast, both Sri Lankan and western options available. Beautiful well maintained gardens, large pool. Cleanliness and maintenance of rooms. We stayed in both executive suite and pool view rooms. Executive suite not worth the extra. Poorly maintained and poorly ventilated. Fan sockets are not connected ("because you have aircon") and aircon is not effective due to its position and double height of the room. Mezzanine lounge area too hot and unusable. Furniture up there smelt of stale cigarettes. Dirty fridge, screws sticking out of the floor next to bed, dead plant in bathroom, dark room. No toiletries, soap dispensers empty. Pool view room was better, smaller, no fan but not needed as aircon was effective. No soundproofing.Noise from the BBQ night was hideous and continued for a good 3 hours in the evening, the bass turned up really loud and very irritating. We did mention our displeasure to staff but nothing was done about it. Most guests left. Could not use the restaurant due to the racket, so we left too. Overcharged for mini bar drinks on check out not in accordance with the price list in the room, also fell on deaf ears. Power cut from 8am to 5pm on one extremely hot day. No lights, wifi, aircon, hot or cold drinks,and generator packed up after an hour. No compensation offered or given for facilities that we were paying for that day and could not use, again fell on deaf ears. Very warm pool, no relief from heat. Not really within easy walking distance to restaurants/groceries - need a tuktuk every time. They have a new generator now. Patchy wifi.
David (10/5): Ideal place to stay and great value for money - Great value for money, nice location and little out of the way but no problem, cost rooms overlooking the pool, pool area was ideal and water right temperature, breakfast was great (evening barbecue looked tasty but we ate elsewhere)
Amanda (7/5): Mixed feelings - The well maintained gardens are beautiful. The pool is large and clean. The breakfast is varied, plentiful and varied. Comfortable beds and clean linen. Mini fridge in executive suites. Proper sunbeds by pool. Kettle, drinking water, tea, coffee, sugar in room. Location is far from beach and restaurants. The "executive suites" are not worth the money and uncomfortably hot, The aircon is ineffective, practically in the roof space and the plugs next to fans are not connected so unless you have a long lead to reach another socket you cannot use it. The upstairs mezzanine lounge area is too hot to use and smelt of cigarettes. The fridge was dirty. No soap in soap dispenser. Dirty bathroom mat. Electric socket next to shower head? Screws sticking out of floor next to bed. Dead plant in bathroom. Hideous noise from bbq area for 3 hours with booming bass was headache inducing from our poolside room. The second day we stayed there was a power cut from 8am to 5.30pm. The generator died at 9am. No electric, Internet, lights, air con, explaination or compensation offered. Difficult day in Sri Lankan heat.. Overcharged drinks from minibar fridge in room compared to price list in room.
Namal (9/5): Superb -
Desde (8/5): Great place if room is right - We requested a change of room as the first one was a nightmare (sckre would have been a lot lower in that room). We gave some feedback on breakfast and the overall buffet improved massively in two days. Staff and management were good and receptive for comments and taking action! Great place. And they have lizards for hunting! First room they gave us was terrible.
Kirsty (9/5): Great place to stay away from the beach. - The rooms were very clean and tidy. The pool was very well looked after by the team, with large soft pool towels available. The best pool we have seen since leaving Negombo. The breakfast was fulling and varied. We ate in 2 nights and each night the food was lovely. Water bottle refills were available from the restaurant team. All of the staff were super friendly. A change of bathroom towels would be nice after a few days. This is probably on us for not asking for them.
Dimithri (10/5): Friendly, warm staff. Cosy place and good atmosphere - 1. The staff were awesome.Looked after all our needs. The manager Hariharan, Receptionist Anuhas and Ramesh the waiter took care of all our needs. 2. Lovely pool. Water was somewhat hot as it’s hot in Trinco 3. What a lovely breakfast. Non spicy Sri Lankan and western mix buffet 4. Fantastic garden area 5. During peak season BBQ nights The rooms are a little worn but for the price we paid it’s worth it. We needed to get our room changed as there were some issues with the 1st 1
Chungyu (7/5): Good -
Kess (10/5): Exceptional -
Noor (8/5): Very good -
Ratnakumar (9/5): Superb -
Sumathy (7/5): Good -
Masha (5/5): Passable - We enjoyed a nice green environment of the hotel, the garden is well kept. The swimming pool is also a great advantage. We want to say that breakfast was quite nice and tasty. The room was specious. I want to thank the people who work in the restaurant: Ramish and Ram are very friendly, helpful. The people in the kitchen grilled the seafood which we bought at the fish market. It was so delicious. Firstly, the people at the reception don't do their work properly. They don't inform the visitors about all the facilities. Besides they don't care how often the room is cleaned. We stayed for 10 days and no one offered to clean the room. Secondly, the room needs some repair, better cleaning. The door seems to have the fingerprints of all the guests who stays before you.Thirdly, WiFi doesn't work at all. I needed the Internet connection, so I ended up using my mobile Internet.