The Swan Valley Hotel

Location: 10250 West Swan Road, Henley Brook, au

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 05:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Family rooms
• Luggage storage
• Express check-in/check-out
• Facilities for disabled guests
• Sauna
• Non-smoking throughout
• Wheelchair accessible
• Outdoor furniture
• Coffee Shop on site
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Property cleaned by professional cleaning companies
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• Television in common areas
• Express check-in
• Free wired internet
• Access to nearby outdoor pool
• Golfing on site
• Playground on site
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Reception hall
• Exercise/lap pool
• Japanese garden
• Golf cart
• Swimming nearby
• Bulk dispenser for toiletries

Rooms Available

• One-Bedroom Apartment

  This apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and has a seating area with a flat-screen TV, a washing machine, a tea and coffee maker, a dining area, as well as a wardrobe. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Room - Disability Access

  The spacious double room offers air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard King Room

  The double room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Suite

  The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite features a tea and coffee maker, a seating area, a wardrobe, heating and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• kenta (8/5): -
• Bernie (10/5): excellent location for the event we attended -
• Muriel (4/5): Disappointing - Nice property No breakfast facilities, quite noisy early morning, no servicing of rooms
• Rosevear (10/5): - Everything
• Chris (8/5): -
• Trish (6/5): Location suited our needs. Ok for a 1 night stay otherwise would not recommend - Close to a wedding venue. Convenient It’s old, tired and rooms VERY small
• Grace (9/5): -
• Brieneka (9/5): - Good communication. Helpful staff. Great location. Nothing
• Brodie (2/5): Very average to poor stay, wouldn’t stay here again considering the price and the service provided - Good location, close to breweries Room wasn’t cleaned on time, we had to empty our own bins, we had to ask reception multiple times to vacuum our room after 2 weeks of them not doing it. Wifi was very slow. Lots of noise being so close to the super golf. Early morning leaf blowers (not good for sleep ins)
• Robyn (10/5): Very convenient location and a clean, comfortable room. - It was close to where we needed to be. Friendly staff and clean room.
• Chris (7/5): -
• Andrew (7/5): Ok would stay again, but request a different room. - Convenient to things we wanted to do in the swan valley. Our unit faced the main road and the afternoon sun, which made it a little uncomfortable.
• Aaron (9/5): Defently worth the stay will be staying again - Everything the staff were amazing it exceeded what we expected Nothing really
• Jimmy (6/5): 2 star with 4 star prices - The nearby cafe and bar . The swimming pool was pleasant. The deposit and the 50 dollar charge if you checked in after 5pm. It was a bit expensive for a motel style establishment. Finally, The road sign is ridiculous, it just has SWH which means nothing to any first time visitor.
• Greg (9/5): -
• Rosa (7/5): -
• Smile2d (9/5): -
• Jo (8/5): - Nice place to stay
• Cameron (6/5): -
• Paul (8/5): Nice property in the heart of Swan Valley - Great location with lots round about. Lovely courtyard pool area. Mash brewing next door is fantastic. Pillows were too thick! Would have been good to have a selection of different heights/ softness.
• Michael (10/5): Absolutely highly recommend to anyone passing through the swan valley as this hotel wont dissapoint! The staff are so he - I loved the they had a gym, sauna and laundry and pool Everything was perfect
• Makerina (9/5): Very good location,nice clean and quiet. Very good for escaping to relax from busy world. - Setting of the room, self check in during midnight very easy and safe. Our first stay our room never been clean or towels to changed fro the the two days we stayed in the hotel.
• Tracey (10/5): Staff on arrival friendly and helpful. The bed was very comfortable. - Location was good.
• Leanne (8/5): -
• Michelle (8/5): Clean and tidy - The serenity of the location
• Ainsley (9/5): Room was really nice, great pool and peaceful location - Room was really nice, great pool and peaceful location Don’t like the charge of a late check out. Was a first to see for me
• Marsh (10/5): -
• Elizabeth (10/5): Perfect spot to be - Always come here to stay it is now my go to spot if I’m on my own or with my family they have everything you need on site, food, drinks, mini golf and plenty of room for kids to run, perfect to relax on your own as well. Definitely recommend coming to everyone 😊 Nothing, staff are so friendly and helpful. Everything was accomodating
• rob primo (4/5): -
• Lewis Jones (7/5): Nice for a quick stay - Lovely area to stay, and the pool and gym was nice and comfy bed too which was great ! The cleanliness wasn't great, had long hairs in a lot of places But apart from that , it was nice
• Damien (9/5): -
• Thea (8/5): Friendly staff, family run business. - Location Nothing
• Fabian (10/5): -
• Tallowin (5/5): -
• Jack (10/5): Great Stay - Great rooms and facilities
• peter (8/5): -
• Mandy (8/5): - Convenient Height of bath to get over to get into shower
• Lauren-Adelah (10/5): -
• Nicole (10/5): - A very nice hotel with friendly staff, great facilities and excellent location with lots of Brewerys and wineries. We would definitely return for another stay at the SVH.
• Elizabeth (9/5): - Beds were comfy and the room layout was good. Place was quiet too which was nice. They also did have a lot of facilities, so we'd think about coming back here on a vacation. Ironing station downstairs wasn't great. The floors in the bathroom and the spa baths were kinda slippery for some reason.
• Robyn (10/5): Would recommend. - The location was great to be able to walk to local breweries. Staff friendly at check in and check out. Shower was nice and hot with a big showerhead. Slight funky smell from the bathroom drain overnight. No where to put bodywash or shampoo when you are in the shower.
• Louise (7/5): Staff were very friendly and helpful - Location was great and facilities were good too (laundry, kitchenette) Was a bit expensive for what it was, pictures made the room look a little bigger than it was
• Anita (7/5): Adequate for the purpose of our visit. We would come again sometime. - Convenient location for the purpose of our visit to the Swan Valley. Plenty of parking spaces. Only phone contact with the staff as the check in desk has very limited hours. They were helpful though. Signage at the main road is very hard to spot and we had difficulty finding the entrance to the hotel, which is set back amongst a brewery and golf facilities. The hotel name was not spelled out, just the initials SWV, which we didn't think was enough information to spot it from the road when driving in busy traffic. The pillows were too high and firm and we had difficulty in sleeping comfortably. All 4 pillows were the same type so we couldn't choose ones to suit us.
• Julie (9/5): Had a really lovely stay, many thanks! - Lovely big king bed, great bathroom, really lovely room Nothing
• Peter (1/5): We booked a one bedroom apartment for 3 nights to attend a wedding nearby. The temperature was 38 degrees and the air co - Nothing Air conditing did not work.
• Diana (10/5): -
• Jane (10/5): The perfect little getaway. - Very well decorated and they have thought of everything. Great bed our room was beautiful. Everything was great.
• Jeffrey (10/5): Awesome I’ll be back! - Friend staff awesome place to relax and enjoyed super golf right next door Nothing the place was perfect
• D'mello (9/5): - As usual the cannot fault a thing. I live in the country whenever I need to drive into the city area.i always stay at SVH I also refer to other family and friends. A little over priced on the day due to an event close by. Fees the day b4 and after reduce dramatically. Fully understand the reasoning as to why, however a huge decrease in fees either side of the event.
• Briony (9/5): - Staff were fantastic, rooms were lovely, clean and comfortable. Renovations are in progress but our rooms were already done. Location is great, close to lots of places. 3 rooms booked and all were lovely. Nothing, very happy with our stay.
• D'mello (9/5): -
• Danielle (7/5): -
• Lana (9/5): -
• Tommy (9/5): -
• Tania (8/5): -
• Lorna (10/5): -
• Sarah (6/5): Pleasant stay - Pleasant hotel rooms, quite basic but clean.
• Elizabeth (8/5): -
• Leslie (1/5): - The staff were good leading up to the booking. On the night of the stay, which was out wedding day, we were overdue with our checkin. We tried to call the afterhours check in line due to our late checkin, which we understood, however the facilities that were apparently in place for us to check in later did not work. So we did not stay at the facility and went home for the night instead.
• Jodie (3/5): Emailed property with photos and reply was they would look into it and get back to me, they haven't. - The Location Cockroaches in bathroom, TV not working properly on both TV's, couldn't fix as the TV was locked and the receptionist tried as well to fix, latch hanging off door, soap dispenser was full of water, took to reception and let her know of our stay and she stated would pass on to management, Letter left on bed by Management on our arrival not to give a bad rating on our stay.
• Melissa (5/5): -
• Louise (5/5): Convenient location but rooms not ideal for peace and quiet - Location & room was clean The 2 single beds pushed together to make a double bed was very uncomfortable as the beds easily moved. The rooms are not at all sound proof and you could here all the neighbours like they were in your room
• Kirsty (10/5): nice and relaxing. - Location was good- liked the brewery and supa golf were also near.
• Mick (4/5): Great location - Bed and pillows were fantastic Had no hot water for 8 hrs and when you pay $260 plus $250 bond not good enough. Accommodation car park is very pocky and not good for large cars.
• Gladys (5/5): - If the swimming pool was open for use.
• Michelle (8/5): It was a great place to stay at as it many things to do there and close walking distance to activiti -
• Shazunique (5/5): Great hotel surrounded by the beautiful Swan valley - I loved it being out of the city in the valley was a beautiful area to be surrounded by. I didn't like the fact that I got a room that didn't have a working spa which is the main reason i booked at this place.
• Travers (8/5): Lovely place to stay - Pool restaurant Bar pitch and putting. Wineries Everything closed to early
• Tashi (9/5): -
• Tye (9/5): Great summer escape! - Pool area was comfortable, spacious, and accommodating. Staff were very friendly and helpful. Bed was very comfortable! Toilet is tucked into a small corner of the bathroom which was uncomfortable and tight. The drains in the tub were gross. Lots of dust in corners and on walls. Telling guests to keep the thermostat at or above 21° or else suffer the consequences of additional fees was aggressive and unprofessional.
• Trent (6/5): Practical. - Pool. Gym. Sauna. Very well maintained and presented grounds. Very clean. Air conditioning was not suitable for the size of the room. Bed was uncomfortable.
• Westman Shier (8/5): Guest or ? - Location was great. Dealing with email messages from Admin was misunderstood at times. Plus their very strict information regarding extra charges for splitting beds, arrival times and exit times - it just felt like I was a bit of bother rather than a valued guest.
• Jessica (8/5): -
• Tracey (8/5): better than expected, besides shower. - Location was great, place and facility's were great . basic rooms but upgraded. Shower did not work just drizzled. everything else was lovely.
• Bubb (4/5): Very dissapointed, if we had known the rooms were going to be so hot we would have booked elsewhere. - The location of the hotel was ideal to walk to where we were going to meet friends. The room air conditioning was terrible. When we checked into our room the AC was off meaning the room was too hot to be in. Thr air conditioning unit could not cool the room, and we were not comfortable until gone midnight. The water pressure in the shower was also bad, it was no more than a dribble, so could not shower ourselves or our daughter properly.
• Christine (10/5): An overnight stay to attend a wedding, but would consider going back - Super clean and comfy Nothing
• Hansrudolf (8/5): - ein Bad im Pool keine Dusche beim Pool, kein Zimmer-Sevice ( stolzer Preis ) Für uns war es ein Motel, kein Hotel
• Jayden (10/5): -
• casandra (8/5): - Our room was very clean and comfortable No pool towels available
• Belinda (4/5): Needs work - The rooms were clean Not enough lighting or sinage of a night to find your way in to reception if arriving late . Spa in room didn't work. Pool doesn't open till 10am...checkout is 10am. We went to go for a swim at 9 am as it was already hot... Basic rooms but nice and clean
• Paul (8/5): - The Spa didn't work and there is mould visible in the jets
• Barry (10/5): Excellent value for money, very clean rooms and super comfy bed. - Fantastic location and amenities. I loved the restaurant area and bars. Great to have access to the supa putt for the kids. Very safe & clean areas throughout, we will stay again!!
• Joshua (7/5): -
• Lissa (7/5): Overall it was a good stay comfy bed and nice pool - Very tidy and the pool was lovely! Only thing was not being offered towels for the pool and office closed at 5 so was too late to get a spare towel for my morning shower.getting in and out of spa bath to enter and exit shower was a bit dangerous as bath slippery. Also would have liked an option of green tea 🍵
• Diana (8/5): A clean easy access hotel in the Valley. - Bed was incredibly comfortable. Room was clean. Parking was easy. Grounds clean. Room facilities good. Access to key outside of hours easy. Returning key easy. Adjacent facilities impressive (unfortunately I did not have time to utilise). The room required some fresh air on arrival. Easily sorted by leaving the door open for an hour ... although it was incredibly hot to do this!
• Annemaree (9/5): Hidden gem close to some great breweries and food. Staff friendly and pool amazing. - Loved the convenience to the event I was attending. Nice and quiet, clean and comfortable Nothing
• Walid (10/5): -
• Beat (9/5): -
• Chris (10/5): -
• Bryce (10/5): -
• Mary (8/5): -
• Shaun (9/5): - The room was lovely. My partner enjoyed the pool. No where to get breakfast. Gerry's only starts food at 11
• Guest (9/5): Swan Valley is a beautiful spot. - Ate breakfast at other locations while out sight seeing. Used inhouse resteraunt and bar during afternoons. Gerrys was a great little spot. A few lawn chairs on the front lawn area, or at least have them available.
• angela (3/5): Paid $350 for one night due to event .. tea and coffee but no milk? They rang the day of booking to advise of stairs and - The location is nice .. bit confusing to find as not really a hotel Under a low flying flight path .. no hotel to have breakfast .. very very noisey walls are like paper and the climb into bath to shower with a black shower curtain wow shower in the dark .
• Ian (6/5): - Good location Spa bath too high to get in and out glad I'm not old
• Jennifer (7/5): -
• jaco (7/5): An unexpected gem in the heart of Swan Valley - Loved the pool. Loved the green lawns at reception. The facility brought back many fond memories as a youngster visiting the farm. Tom was delightful and friendly. Reception staff were professional and friendly too. Not that management could help it but, had some noisey neighbours. Does not have dine-in or breakfast facilities.
• Holt (8/5): - Grace was great help Entrance mats filthy
• Jeffrey (9/5): -
• Brandon (10/5): -

Photos