Thuong Hai Hotel

Location: Phong Nha Ke Bang Tourism Center, Son Trach, Bo Trach, Bo Trach, Quang Tri, Bo Trach, VN

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free breakfast
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Designated smoking area
• Concierge service
• Television in common areas
• Free breakfast
• Safe-deposit box at front desk
• Billiards or pool table
• Tours/ticket assistance
• Free self parking
• Airport transportation - pickup (surcharge)
• Ballroom

Rooms Available

• Superior Twin Room, Mountain View

  2 King Beds

  377-sq-foot room with mountain views

  
  

  Internet - Free WiFi

  Entertainment - 24-inch LCD TV with cable channels

  Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Wardrobe or closet

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Family Triple Room, River View

  3 Double Beds

  323-sq-foot room with river views

  
  

  Internet - Free WiFi

  Entertainment - 24-inch LCD TV with cable channels

  Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk and wardrobe or closet

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Basic Twin Room

  2 Queen Beds

  215 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 24-inch LCD TV with cable channels

  Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Wardrobe or closet

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Deluxe Double Room

  1 Queen Bed

  Internet - Free WiFi

  Entertainment - 24-inch LCD TV with cable channels

  Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Wardrobe or closet

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Deluxe Double Room, 1 Queen Bed, Mountain View

  1 Queen Bed

  258-sq-foot room with mountain views

  
  

  Internet - Free WiFi

  Entertainment - 24-inch LCD TV with cable channels

  Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk and wardrobe or closet

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Classic Twin Room, 2 Queen Beds, Balcony, River View

  2 Queen Beds

  269-sq-foot room, balcony/patio with river views

  
  

  Internet - Free WiFi

  Entertainment - 24-inch LCD TV with cable channels

  Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Laptop workspace and wardrobe or closet

  Comfort - Air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Free WiFi
  • Balcony or patio
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Laptop-friendly workspace

• Superior Triple Room

  3 Double Beds

  Overlooking the garden

  
  

  Internet - Free WiFi

  Entertainment - 24-inch LCD TV with cable channels

  Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Wardrobe or closet

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

Guest Reviews

• Arivan Sadhu Guru (9/5): -
• Twan (10/5): -
• Vigo (10/5): -
• Jacobus Dylan Chris (10/5): -
• Denis (7/5): -
• Vitaly (1/5): - Отвратительный персонал, забронировал отель приехал, ждал два часа, после чего мило улыбаясь объяснил ли что нет свободных номеров
• Rodrigo (10/5): I would stay here again for sure. - The pool was nice. The breakfast Pho and fruit was great.
• Ivan (10/5): - Отличный отель в соотношении цена / качество. Чистый, уютный, отличное расположение, есть бассейн
• Jasmin (6/5): Expensive for what it offers - Staff were always trying to help, the hotel is centrally located, and it would be acceptable if it wasn't so expensive. - We had to pay for the hotel in cash, which almost used up all our money. As a result, we were very limited during our stay in Phong Nha. There are no ATMs in the area without high fees, and there have even been cases of credit card data being stolen. I find it unacceptable to shift the responsibility onto guests to bring enough cash. - The hygiene was extremely poor. We had a trail of ants and several geckos in the room. Some parts of the room clearly hadn’t been cleaned for a long time, and the fixtures were rusty and covered in limescale. - The soundproofing in the room was very bad. - The pool was completely dirty and full of dead insects; honestly one of the most disgusting pools I have ever seen.
• Chris (10/5): Toppie - De locatie is fijn. Het zwembad is groot en best diep. Maar het personeel is het beste. Er was niemand bij de rooftopbar, gelukkig mochten we er wel gewoon zitten en moesten we even doorgeven hoeveel bier we uit de koelkast hadden gepakt.
• Manuel (10/5): - Alles war perfekt. Preisleistung ist super. Besonders das Personal ist perfekt gewesen. So wünscht man sich das. Man hat sich sofort nach dem herzlichen Empfang wohl gefühlt.
• Véronique (8/5): - Le personnel était hyper serviable, acceuillant et souriant. Le petit-déjeuner compris sur le rooftop était parfait. La piscine est grande et rafraîchissante. Le balcon donnait face à la rue et la vue sur les montagnes est superbe. L'emplacement est top. Manque d'insonorisation. Aurait besoin d'un petit rafraîchissement plus particulier pour la salle de bain. Salle de bain à l'italienne, perso je n'aime pas ce concept.
• Noah (7/5): -
• Ludovica (7/5): Più o meno un ostello con camere private. - Posizione buona, sulla strada principale, comoda per prendere bus e altri mezzi. Il proprietario in reception è stato super disponibile e ci ha permesso di fare una doccia la sera prima di ripartire. Qualità/prezzo onesta (la colazione si paga a parte). Colazione estremamente basic. Le camere da letto sono vecchie, spoglie e poco curate. Pulite il giusto. Nel bagno la doccia è con i sanitari e non c’era acqua calda.
• Lowri (10/5): -
• Kathi (10/5): - Insgesamt sehr gut, ein tolles Frühstück mit viel Obst, sehr gutes Preis-Leistungsverhältnis, ein wunderschöner Pool und vor allem ein sehr engagierter und hilfsbereiter Besitzer, der unter anderem mit viel Einsatz Touren für uns organisiert hat.
• Evelien Klein Meuleman (10/5): - The owner was incredibly helpful, kind, and welcoming throughout our stay. No matter how many questions we had, he always took the time to assist us with patience and care. He helped us arrange a day tour and even organized our overnight bus to Da Nang, which made everything so much easier for us. What really stood out was his generosity—before we left for the night bus, he allowed us to take a shower and even provided fresh towels, which we truly appreciated. The rooms were exactly as shown in the photos: clean, comfortable, with wonderfully soft beds and efficient air conditioning. All in all, we had a fantastic experience and were extremely satisfied with our stay. Highly recommended!
• Jack (9/5): Definitely stay here! - Comfortable bed, perfect location and a nice shower. Staff were also great. Pool could do with a clean.
• VIKTOR PUSTOVOI (7/5): -
• Shraga (10/5): -
• Daniel (7/5): -
• David (10/5): Comfy, wholesome - Clean room friendly and helpful staff, big bathroom
• Maria (9/5): -
• Sacha (10/5): - The staff were very helpful and friendly. Our bus was in the afternoon and we were offered a later check out at no cost.
• Mark (10/5): -
• Fabian (9/5): A pleasant stay in Phong Nha with a comfy bed. - Really friendly staff, especially Dan! Helped us book a tour and looked after us throughout our stay. Nice pool and we had a lovely balcony. Amazing views from the rooftop where we had breakfast. I requested flowers on the bed and we arrived to some roses, it was lovely. The room funiture needed updating, the bed side lamp didn’t work.
• Loretta (7/5): -
• Shannon (10/5): -
• Emma (10/5): -
• Hristian S. (7/5): Meets the needs - The hotel is ok compared to the rest of the stays in Phong Nha. The rooms meet the regular needs - spacious, clean sheets, working AC and hot water. Staff is friendly and helpful. Breakfast was the very basic but the woman cooking made good eggs. It says daily housekeeping but I stayed for 5 days and housekeeping didn't come even once, at least to take the trash out or something. Only 2 big towels, no small ones and they had a strange smell.
• Sam (10/5): -
• Le-Thanh (10/5): -
• Agatha (7/5): -
• Le-Thanh (10/5): -
• Shannon (9/5): -
• Pauline (10/5): - Accueil super chaleureux. Chambre très agréable avec un balcon Petit dej avec plusieurs choix et beaucoup de fruits. Très belle vue sur le rooftop pour le petit dej. L'hôtel est très bien situé Le personnel est adorable
• Hetisfrischris (9/5): - Great staff, clean room, good breakfast, price good.
• Sjoerd (7/5): - Bed was really soft and the location very good. We could rent a scooter here to explore the surroundings The breakfast was really poorly. Also there is a rooftop bar which hasn't served anything. Just some beer and soda. The place could use some cleanup too
• Barbara (10/5): -
• Erin (9/5): Great comfortable stay - Staff were amazing, very kind and helpful! Location was excellent, right on the Main Street and close to wherever you need. Room was equipped with mini fridge and comfortable and clean. Breakfast was excellent in the morning with lots of options.
• Lily (10/5): Awesome! - The room/beds/bathroom and shower were all well kept and clean. The staff were amazing and went the extra mile for us. I highly recommend doing the tour of the caves they offer, it was amazing and well worth the money!!!
• George (10/5): - Really loved the staff, so helpful with motorbikes and getting around. Amazing value for money hotel room.
• Sophie (10/5): Nice, clean place to stay - Lovely clean hotel with friendly staff. Quiet at night and good breakfast. Helpful staff organising buses onwards and moped for the day. Sink tap was broken but useable.
• Lisa-Marie (10/5): Sehr angenehm! Ich komme gerne wieder 😄 - Die Größe und Sauberkeit des Zimmers, sowie die sehr gute Lage. Das Personal ist sehr freundlich!
• Wouters (8/5): -
• Maoz (10/5): -
• Freddie (10/5): - Good location, nice rooftop restaurant offering free breakfast. Good price
• Matricar (10/5): -
• Antoni (9/5): -
• Alessio (9/5): -
• Matthias (10/5): Sehr empfehlenswert - Der Inhaber ist extrem bemüht, das Wohlbefinden zu garantieren. Seine Familie hat im Umkreis ein Restaurant und ein Massage-Salon. Beides auch empfehlenswert!
• Teodoro (10/5): - All good, staff very kind and flexible with our requests and changing of plans. You can have all transports, motorbikes, hikes, and and all you can need directly in the hotel
• Anna (10/5): -
• Katja (8/5): Good value for money - We only stayed one night, but hotel is in central location, has friendly host, and it’s clean. Outside is a bit rundown, bathrooms have some funky design choices.
• carhart (10/5): -
• Katharine (9/5): - Staff really helpful sorting us out with taxis & the rooms clean and spacious. Rooftop was shut when we were there
• Hector (9/5): Excelente estadía - El personal tuvo muy buena disposición en todo momento, llegamos tarde y en primera instancia nos entregaron una habitación que no era la que habíamos pedido pero en cuanto lo dijimos nos hicieron el cambio con mucha amabilidad. Tomamos el tour a dos cuevas y parque botánico en el hotel y todo salió bien, fue increíble. También compramos pasaje en bus para nuestro próximo destino y el personal nos permitió hacer el check out más tarde sin costo extra. La habitación era cómoda y estaba limpia. El desayuno estaba bien para el precio, tenía un menú para elegir (la mayoría de las opciones eran huevo) y fruta variada. Solo por decir algo el rooftop que aparece en la imagen no estaba disponible, imagino que por el clima ya que llueve todo el día. El huevo del desayuno tiene mucho aceite.
• Parker (10/5): It was very pleasant and confortable I would definetly stay there again! - The property was very clean and easy to find! The staff was very friendly and helpful! There was nothing I didn’t like! Everything was great!
• Parker (10/5): My stay was very comfortable and everyone was very friendly and welcoming! - The property was very clean and the staff was very friendly and helpful!! No complaints the property was great!
• Audrius (9/5): - Nice helpfull owner, clean room, good location Nothing
• Josh (10/5): -
• Ruben (10/5): Perfect! - Vriendelijk personeel, mooie locatie, schone en ruime kamers. Lekker ontbijt en het was makkelijk om activiteiten te boeken via het hotel. X
• Emma Freer (10/5): Welcoming and hospitable hotel - I had a great stay here. The staff were exceptional and helped me with recommendations for restaurants and tours and helped organise a sleeper bus for me. Everyone is so welcoming and always with smiles and greeting me by name. The location is central and it's easy to walk to restaurants and shops as they are on the doorstep. My bed and pillows were so comfy too and the room super clean.. I got the sleeper bus to Phong Nha and it stopped outside the hotel which was really handy as I arrived at 3:30am in the morning and I was welcomed by the team, who helped with my bags to the room. I would come back here again. The rooftop bar wasn't open when I was there which was disappointing but it was having a bit of a refurb. It will be opening again tomorrow though. I think my room was a little stuffy smelling on arrival but that's gone now.
• Cindy (10/5): Spacious room - Only stayed for a night. Spacious clean room. Good location on the Main Street.
• Graeme (1/5): - I turned up to this hotel on the date booked, and no one was there to give me a room. I arrived at 1am, getting off the bus and no one was anywhere to be seen. Thankfully the bus waited around to make sure I got hold of someone, but I then had to get back on the bus as no one was there. This is completely unacceptable and unprofessional. I tried to contact the hotel at the time but yet no one answered. This was utterly disappointing, given this hotel is advertised as a 24 hour reception, this was a terrible experience, and had I not been lucky enough to get back on the bus I would have been left with little option at 1am. I would appreciate if you were to investigate this matter. Also, to get a notification that I had not turned up to the hotel when I infact did, but the hotel staff did not turn up for me is shocking.
• Michael (10/5): Great service and pleasant accommodations, centrally located. - Very clean and pleasant!
• deborah (8/5): -
• Bart (8/5): -
• daniel (9/5): -
• Yonatan (10/5): -
• Tal Sluszny (9/5): - Great rooms and good price. Breakfast is also above averege.
• Aleksei (10/5): - Одним словом-офигенный отель за свои деньги расположенный в центре! Персонал супер, скутер без проблем за 100к в день местных денег, можно такси через них в другие города взять, чисто, бассейн. Мы в восторге! Есть бильярд!
• Lucia (10/5): - Bestes Personal ever! Super liebe Hosts, die uns einen Transport, einen Ausflug und eine Dusche nach dem Auschecken organisiert haben. Zimmer war auch riesig :)
• Maor (10/5): מדהים!!! - מקום מדהים, הצוות מדהים, דואג להכל. עושים מחירים טובים! תגיעו למלון ותדברו איתם אהבתי הכל
• Alejandro (10/5): Excelente - Un lugar muy central, cuando se llega en bus y para tomar los tours
• Hai My (10/5): -
• Vu (10/5): - Phòng sạch rộng ! Cảnh đẹp nhìn ra núi . Nhân viên thân thiện ! Tuyệt vời .
• Jamie (1/5): Left early as it was that bad. Service was terrible. Highly recommend people to book elsewhere . - Nothing, do not recommend. Room was awful and service kicked us out as we had friends chatting in our room. Everything
• patrick (10/5): - La chambre était propre et spacieuse, j'avais une belle vue "côté rue" au 4ème étage. Je suis resté 2 nuits et c'était très confortable. Eau chaude, climatisation, wifi et réfrigérateur fonctionnaient très bien. Il y a une belle piscine mais je ne l'ai pas utilisé car je n'ai pas eu le temps. Vous avez aussi une belle vue au rooftop du 6ème étage avec un billard gratuit. L'emplacement de l'hôtel est idéal, en plein centre du petit village qui est calme. Possibilité de louer un motorbike à petit prix. Le personnel est adorable et vous donne des conseils concernant les visites et les restaurants aux alentours. Je n'ai pas mangé dans cet hôtel mais ça sentait très bon et appétissant. Mon bus bus de nuit part à 22h30 et le gérant m'a permis de prendre une douche avant mon départ. C'est vraiment un hôtel au top en terme de qualité prix. Rien,
• Ben (10/5): It’s a great stay for the price, nice central location, the staff are extremely helpful and so friendly. You couldn’t as - Central location, it’s cheap, the staff were very helpful and friendly, best service we’ve had so far.
• Carey (9/5): - Friendly staff very helpful. Big pool great location
• frank (10/5): - La région est très agréable il faut y aller elle permet vraiment de se ressourcer après les grandes villes du bord de mer. Les paysages sont superbes, ce que nous recherchons avant tout dans nos voyages. Le patron de l hôtel est très arrangeant et de bons conseils pour les tours environnants mais pas uniquement. Nous recommandons....
• Isaac (8/5): Memorable - The price and the effort by the staff, both were exceptional. We got more than I expected for the price, yet it is still a budget hotel.
• Kurt (8/5): excellent stay if you want to rest prior to boarding sleeper bus - booked this hotel to rest a couple of hours before the HK busline departed; excellent choice as busline departs literraly in front of this hotel; friendly staff Cleanliness of the rooms can be improved
• Harvey (6/5): Pleasant -
• Lamia (10/5): Exceptional -
• Lailah (10/5): Highly recommend this place. - Very nice hotel with rooftop restaurant viewing tonthe mountains. Room includes breakfast. Good price. Nice staffs helping with any local tour,...
• Kristian (10/5): Exceptional - Place is nice and clean. Staff were very accomodating
• Imogen (10/5): Great mountain views from our room! - Room with breakfast, cheap and central. Great view on their top bar. Happy to recommend this hotel to every one.
• Jameel (10/5): Great hotel for weekend trip - Clean and quiet room right in the centre of town. Facilities were clean and service at breakfast was very quick. Staff also very keen to assist with day trips/travel
• Amy (10/5): Exceptional - Very clean, staff were lovely and very good location Nothing
• Rimgaudas (10/5): Exceptional -
• Javiera (10/5): Exceptional - Great stay at Thuong Hai Hotel! The room was clean and comfortable, and the staff were super friendly and helpful. Perfect location near restaurants and tours. Highly recommend!
• Ivan (7/5): Good -
• Ino (9/5): Superb -
• Cornelis (4/5): Dissapointed - Large room, comfy bed, good AC, nice view from balcony. If you don't mind bugs, it is good value for money, i guess. Seriously, the most bugs I've ever had in my hotel room. Try to at least close the ceiling in the bathroom so we can't see the sewer system. Water leaking over floor if you flush the toilet. It just wasn't it for us.
• Anastasia (2/5): Very poor - We booked a room to sleep a night before a tour in the National Park. In the room was waiting for us an unwanted surprise - mold on the ceiling. As we arrived late in the night and it was the last available room, we had to take it. The breakfast also is very mediocre.
• Natalia (10/5): Great stay, staff were lovely and very helpful. - The staff were so helpful and friendly, they sorted out everything we needed.
• Golden (9/5): Superb - Great breakfast, attentive staff, good location, excellent value.
• Smith (10/5): Exceptional - Staff were friendly, and helped with booking the best days out

Photos