Shari-La Island Resort

Location: Coral Bay, Pulau Perhentian Kecil, 22300, Pulau Perhentian Kecil, MY

Star Rating: 2 Stars

Property Type: Lodges

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:30 AM

Instructions: Guests must transfer via boat to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. The front desk is open daily from 7:30 AM - 11 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Access to this property is via a boat transfer from Kuala Besut Jetty (surcharge). Boat availability cannot be guaranteed in the month of November due to extreme weather conditions. Guests are required to contact the property 48 hours prior to arrival to arrange transfer.

Amenities & Facilities

• Free WiFi
• Garden
• Luggage storage
• Breakfast available (surcharge)
• Front desk (limited hours)
• On private beach
• Snorkeling on site
• Beach shuttle (surcharge)

Rooms Available

• Suite

  2 Double Beds

  Food & Drink - Refrigerator

  Bathroom - Shower, free toiletries, and towels

  Comfort - Air conditioning and daily housekeeping

  Smoking

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Daily housekeeping
  • Smoking

• Standard Room

  1 Double Bed

  Food & Drink - Refrigerator

  Bathroom - Shower, free toiletries, and towels

  Comfort - Air conditioning and daily housekeeping

  Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Daily housekeeping
  • Smoking

• Premium Room, 1 Bedroom

  1 Double Bed and 1 Twin Bed

  Food & Drink - Refrigerator

  Bathroom - Shower, free toiletries, and towels

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Daily housekeeping

• Deluxe Room

  1 Double Bed and 1 Twin Bed

  Food & Drink - Refrigerator

  Bathroom - Shower, free toiletries, and towels

  Comfort - Air conditioning and daily housekeeping

  Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Daily housekeeping
  • Smoking

Guest Reviews

• Rebeca (8/5): - Lo peor de todo la limpieza y el estado de la habitación standard. Es UN sitio que necesita una lavada de cara urgente. Las sábanas de la habitación estaban rotas y había telarañas en las paredes, por no hablar del baño y el WC. Lo solucionaron a medias al hablar con ellos. Aparte de esto, está muy bien situado, el desayuno buenísimo y el personal muy amable.
• Carol (10/5): - Second time here and really enjoyed our stay again
• Nasim (10/5): Lovely stay! - Beautiful Hotel, plenty of different spots to explore. We had a premium room for 3 of us. Room was spacious and well maintained. Breakfast was average, buffet style..got bored after 2 days of the same food choices. We ate out for lunch and dinner. You have to ask for your room.to be cleaned. Staff were very friendly at reception, answered queries. Late check out at 3pm at a cost of extra 100 rn..(£20) otherwise checkout is at 11.30am. Taxi boats/excursions available right outside tge hotel..snorkeling/diving We took a private taxi to Rednag Island for a day at the Island for a massage and bath..bliss Beach at Laguna Beach at Redang Island was out of this world better than Kecil.
• Anne (4/5): Alt for høj pris i forhold til hvad man får - Hotellet ligger ok på Coral Beach, og der er dejlig udsigt, men der er mangel på vedligeholdelse og rengøring. Ekstremt nusset og beskidt. Alt for høj pris til hvad man får.
• Aleix (10/5): - Everything was perfect. We would stay again.
• Samantha (10/5): - This is the perfect place to stay on the island if you don’t want to pay £300 a night or stay in a hostel/cheap chalet. We were in one of the blocks. Don’t let this put you off! The rooms are beautiful, clean and have everything you need. We booked 3 nights and ended up extending our stay by 3 more…we could have happily stayed even longer. Coral bay is great, a few bars and places to eat, shops, movie nights and cocktails and wine at Ombak and of course access to dive/snorkel and water taxis. Plus at coral bay you get the most gorgeous sunsets and they have amazing places including a little secluded beach to watch the sun go down. It’s just a 10 minute walk to Long Beach which is more lively and nicer for sunbathing and swimming. The pool was amazing and we loved our night swims. We didn’t eat there except one breakfast which had everything you can imagine including noodles, curries and more - if that’s your thing! If we visit Kecil again we will hold not hesitate to book the Shari-La. The staff helped us book our return journey and also provided fresh towels etc on request delivering them to our room within minutes. Some people mentioned bugs - but basically if you leave food out the ants will find it! Apart from that a few cute gekkos who snuck in the bathroom window. But everything was clean, beds were super comfy, aircon was powerful, shower warm and we absolutely loved our stay.
• Otto (2/5): - Bij aankomst was de kamer niet klaar. Locatie op het eiland is onduidelijk. Alles is oud vervallen en kapot en het stinkt. Stroom valt regelmatig uit maar dat hoort bij het eiland. Badkamer lekte aan alle kanten, één groot waterballet. Kamer wordt tussendoor niet schoongemaakt, geen nieuwe handdoeken, geen nieuw wc papier en de vuilnis word niet opgehaald. Wifi werkt ook niet. Als dit hotel 20-40 euro per nacht kost zou het oké zijn, maar voor 120 euro per nacht is het veel te veel geld voor wat je krijgt.
• jose pedro (6/5): - En su momento seria un alojamiento lujoso, pero ahora le falta mantenimiento. No limpian durante la estancia. La ubicación muy buena, junto al embarcadero y con acceso directo a dos playas. Las puestas de sol idílicas. El desayuno está bien, con muchos platos orientales.
• Verified traveler (10/5): good stay - overall it was a good stay.
• Verified traveler (4/5): - This hotel may be better during high season but for this particular stay, it was lacking quite a bit. The room was okay, but looks like it may not have ever had a cleaning. Huge cob webs were in many corners. The headboard was not completely attached to the wall and we had seen behind it. Also had NEVER been cleaned. There was also a hole somewhere in the wall that a gecko kept coming in and out of. We had a gecko in the room about three times. Our room was never serviced. We had to go down to the front desk to ask. They also don’t provide beach towels you must use your room towels. For the price we paid there were much nicer hotels with better service. I also realize that bugs will be an issue at any hotel, but on our first nights stay we had left the room and left our air conditioner and fan on. When we came back to the room we had about 40 little tiny wings on our bed... after we swept them off we saw some of the wingless bugs on the bed and on the floor. Very similar to ants but a little bit bigger. Again, I realize that bugs will be a problem but this was the worst that we saw. As well they advertised warm showers but it was cold water. Again, manageable but not what we thought we were paying for. Wifi was also not available through the entire resort but was advertised. The dive resort next door had wifi and good food for a good price.
• Verified traveler (4/5): 施設は古いが、ロケーションは良い - 朝7時半に到着したのに、すぐにチェックインして部屋に入れた。ホテルから歩いて行けるところに、カフェや食堂がありロケーションは良い。ホテル内にプライベートビーチがあり、シュノーケリングで魚や珊瑚礁を見ながら泳ぐことが出来る。 しかしWi-Fiはホテルのロビーでしかつながらないし、ドライヤーの貸し出し無し。
• Maithé (2/5): - Horrible j.ai même contacté vos services depuis là bas et m.apretre à faire une réclamation. Rats dans les chambres
• o!h (8/5): - Era evidente que La habitación-cabaña en la que nos alojamos había estado cerrada durante mucho tiempo. Olía a cerrado, polvo. La arreglaron pero estaba lleno de pólvora y telarañas. Creo que podían haberla arreglado un poquito mejor. Por lo demás, el desayuno era bastante completo y la estancia en general estuvo bien
• giuseppe (6/5): Peccato. - La struttura in sé è molto bella. Immersa nel verde e non ad alto impatto ambientale. Però è praticamente assente ogni tipo di manutenzione interna e esterna. L'unica attività effettuata è la raccolta delle foglie. Le camere sono pulite (poco) su richiesta. Poco perché alla fine sono cambiate le lenzuola e basta. Gli specchi sporchi rimangono sporchi, i lavandini sporchi rimangono sporchi, etc. Sanno che possono vivere di rendita. Imperdibile la spiaggia al tramonto.
• Colin (2/5): I wouldn't stay here again, even if you paid me. - I am not normally one to criticise a premise as I understand how this can have an impact on the welfare and livelihood of staff that work there, however, I can not honestly recommend this place to anyone. There is no pool as indicated in the advertisement. There is however a beautiful beachfront area that we did enjoy, however you definitely need shoes to get to the water's edge due to the sharp coral. We attend these premises with other friends and therefore booked out 3 rooms. Not one of these 3 rooms were clean. The toilet door required a masterful tact to shut it & the bathroom fan had no cover over it so of the night the room was invaded by bugs and mosquitoes. We had to request to have our rooms cleaned and the Operational front desk staff were despondent and did not pass on the message to the cleaners. It took us three days before we actually got fresh sheets & towels. Our original sheets had holes in them and one of the pillows had blood on the pillowcase. On the third night, we had a mouse in our room. Our friends actually had to move rooms on night two due to a rat climbing up onto their bed. All in all, I would never stay here again.
• Verified traveler (2/5): - I didn't even stay at the property
• Raviprakash (2/5): Poor customer service to worsen other shortcomings - Rundown place, plenty of mosquitoes, rats making sound in the night, bathroom wasn't clean, surrounding was stinking with sewerage water and to top it all very poor customer service!!!
• Verified traveler (2/5): - Indah kabar dari rupa
• Bernard (10/5): Good but 'tired' looking resort. - Good hotel in a fantastic location, but like a previous reviewer stated, it is looking tired and in need of full refurbishment. The staff are extremely friendly and efficient and I thoroughly enjoyed my stay there.
• Antonio (6/5): No service on that time!!! - Maybe the season was not start yet! So no service in the resort, no restourant, very simple breakfast.....
• Darren (8/5): Convenient and clean - Clean basic accommodation near the beach
• Verified traveler (8/5): Nice private beach - I love this resort beach where I can teach my children to snorkelling in it's shallow crystal water. Nice sunset view too.

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