Itsy Hotels Red Lotus Heritage, Promenade Beach

Location: No. 48 to 58, Nehru Street, Pondicherry, Puducherry, in

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Luggage storage
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Outdoor furniture
• Staff adhere to local safety protocols
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Internet access
• Housekeeping on request

Rooms Available

• Deluxe Room

  1 King Bed OR 2 Twin Beds

  301 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Shower, free toiletries, and towels

  Practical - Desk, phone, and wardrobe or closet; rollaway beds (surcharge) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Desk
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Ceiling fan
  • Free WiFi
  • Bedsheets provided
  • Soap

• Deluxe Family Room

  This air-conditioned family room is consisted of of a flat-screen TV with cable channels and a private bathroom.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Sofa
  • Tile/marble floor
  • Electric kettle
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed

Guest Reviews

• Dheeraj (10/5): - The rooms were quite big and neat. Mainly the location is very much accessible to major view points and felt safe.
• Ali (4/5): I was paid excess for which I did not got refund - The booking app is only answering mc.i lost money for one day which was paid excess. No reply over phone or mail The booking app is lousy
• MOORTHY (8/5): We are the regular customers to this hotel. Every time we were treated nicely with our he helpful staffs. - Great location Much helpful staffs. Nothing
• C (9/5): -
• YOGESH (9/5): -
• shanmuganathan (6/5): - Ambience Bed was not comfy and the mattress and pillow had no cushion at all. Ended up with severe back and neck pain.
• Guest (4/5): -
• YOGESH (9/5): -
• biju (8/5): -
• YOGESH (9/5): -
• Manickavasagan (10/5): Excellent - The hotel property, admin staff and crew also handling polite way of customers. Extremely two days I enjoyed lot. Na
• Wolfgang (8/5): Empfehlenswertes Hotel - Großes Zimmer, mit Platz für Ablagen, bequemes Bett. Ruhig trotz Lage an der Nehru St. Bad mit abgetrennter Dusche (Duschvorhang), sauber. Zu Fuß kommt man überall hin.
• serge (8/5): - L emplacement de l hôtel Prise double le wk
• Paul (9/5): Pleasant hotel stay in Pondicherry. - Nice room. Very comfortable bed. Good breakfast, served on the roof terrace. Far too many emails. They bombard you with stuff.
• Surendar (8/5): - No elevator and no tap in bathroom only shower.
• Bhavesh (8/5): - Great Stay and Well maintained rooms
• chaudhary (1/5): Pondicherry as such was too but it could be better if our choice of stay is better - It’s near beach but property is quite bad, lots of pest are there. No provision of hot water. No support staff even for getting water. No replacement of toiletries , soap, towels, towels are worn out. No cleanliness No cleanliness, pest are moving around, no hot water, no replacement of soaps, towels etc.,
• Ramani (4/5): -
• Marco (8/5): -
• Shashikala (5/5): -
• Venkatesh (7/5): -
• Ahuja (9/5): -
• Anjitha (2/5): Below Average for this price - The room was spacious.Wi-Fi connectivity was good and worked without issues. The staff were polite, supportive, and helpful. The room was very average and felt unsafe due to the door condition. It appears to be an old room with minimal renovation. The bed was uncomfortable, and the bathroom was very bad—no pipe, only a rusty shower.
• Sushma (9/5): -
• Loordhasamy (10/5): - Stay was very nice and good and clean maintained rooms and great service from the staff kudos to Nitesh,Akhila,Usha,gopal,Veronika,Anita, thank you will visit again and againg Good stay
• Ammaiappan (8/5): -
• knv (10/5): -
• Jacquie (10/5): -
• Rico (6/5): - Großes Zimmer, sauber, bequeme Betten Gute und leise AC Großes Bad Zentrale Lage Kurz nach Buchung Aufforderung erhalten, sofort eine Anzahlung bzw gesamten Betrag zu zahlen, andernfalls werde storniert. Das widerspricht den Angaben bei Buchung, demnach keine Vorauszahlung zu leisten ist. Sehr schlechter Stil und sollte dringend abgestellt werden! Ich habe auf die Zahlungsaufforderung nicht reagiert, was keine Konsequenzen hatte. Ansonsten: Straße vor dem Hotel bis gg 22 Uhr ziemlich laut Rücksichtslose indische Zimmernachbarn können einen die Nacht zur Hölle machen Lichtschalter nur an der Tür, also nicht vom Bett bedienbar Am Bett kein Licht Klobrille hält nicht offen Wasserkocher ist gefährlich, schaltet nicht ab und man verbrüht sich beim anfassen Frühstück auf schöner Dachterrasse einfach und lieblos
• Wayne (8/5): Friendly staff and good location - Location in a good neighbourhood Close to tourism area
• Khan (3/5): -
• Fanta (1/5): -
• Bandan Kr (1/5): Very dissatisfactory - Stupid staffs except one guy. Even luggages also had to carry by ourselves. No stuff or porter is there to bring in luggages. Please don't book this hotel. Room rent is higher in comparison to Room and facilities. Bad hotel.
• Akula (8/5): Pricey but stay was ok - Location Staff. I had issue with my booking. So the manager really helped me. No lift. The room was on the 3rd floor. The steps were very narrow. It was very difficult to carry the luggage. The breakfast was pathetic.
• Yogakshi (7/5): -
• RAMADURAI (9/5): -
• RAMADURAI (9/5): - Very convenient and comfortable stay. Staff were good Parking place not available
• Khalid (8/5): Ensemble pas mal - L'emplacement avec les commerces et les restaurants à proximité sont un très bon point. Le logement est vieillissant mais est plutôt propre. Pas d'ascenseur et escalier exiguë. Personnes âgées ou présentant un handicap moteur, cet hôtel n'est pas pour vous. Pas de stationnement attitré mais pas de difficulté à en trouver en soirée (mois d'août). Images de l'hôtel et des chambres non contractuelles sur le site(bâtiment et chambres vieillissantes) mais reste tout de même correct....
• Ajmal (5/5): -
• Prabhu (8/5): -
• Karteek (5/5): It is fine but not recommended for old age person. The steps are really narrow. The breakfast could be better. The hotel - I like the location of the property Room service and cleanliness. The bathroom is not up to the mark. The breakfast is just for name sake. It is not upto mark.
• Agnieszka (10/5): Good place and comfortable rooms - The staff were extremely friendly and professional, making our stay very pleasant. The location is convenient, and the rooms are spotless, comfortable, and spacious. Everything was great
• Navin (5/5): -
• Fdo (10/5): Exceptional -
• Austin (8/5): Very good - Close to centre town
• Suman (6/5): Pleasant -
• Venugopal (10/5): Good Experience - Good and clean room. All the services provided by hotel are good and staff are very courteous. Two single mattress are given instead of one big mattress
• Shoba (2/5): Disappointment! - Only the staff tried to make it pleasant but the Manager totally destroyed it by his rudeness. Hotel was by roadside, no lift, narrow stairs, they were not prepared for accommodating 3. Management was rude. Booking.com should rethink it's tie up with Treebo. Their systems are v poor, they cancelled our booking for the second night.
• Keerthika (7/5): Good -
• Keerthika (7/5): Good -
• Singh (4/5): Too expensive -
• Gokulabalan (6/5): Pleasant -
• Austin (8/5): Very good - Prominently placed and close to beaches, shopping, French influenced redturants. Overall excellent No lift available for seniors, no food available on orders. Breakfast has to include choice of food.
• Mohandas (1/5): Bad - . The place was hopeless. First of all there is no parking space and when asked they asked to keep it in the road side. Room was so congested with no basic facilities. Toiletries were not provided and washroom was pathetic
• George (6/5): Pleasant -
• Kersingh (10/5): Exceptional - Very good location within marker near to beach staff also helpful clean rooms, recommended
• Kailash (3/5): Good location but not worth opting for breakfast - Location Morning breakfast, in spite of requesting to change the breakfast menu. They served the same breakfast for 3 days . We extended our stay for one more but they didn't give any discount for extended stay instead the charges were more .
• Andreea (8/5): Very good - Clean place, really kind staff, and good location. Was very noisy as the room faced the street.
• Loganathan (10/5): Exceptional - Very nice place and very close to main shopping street. Nothing as such
• Henry (9/5): Great stay, really enjoyed our time here. - Great location and comfortable.
• Mohamed (8/5): Very good - Room spacious Entrance
• Hema (10/5): Exceptional - It was a good stay
• Khushi (8/5): Very good -
• Prashanth (6/5): Pleasant -
• Sreeni (8/5): Very good -
• Amit (8/5): Very good - Location within city and also walkable to sea side Extremely difficult for aged people to navigate. Value for money
• Ryan (8/5): Very good -
• Thomas (1/5): Bad -
• Gayathri (6/5): Pleasant -
• Prasida (5/5): An Okay Stay - I recently stayed at this hotel and overall, the experience was good. The location is definitely a plus — easily accessible and conveniently situated. The room was quite spacious and comfortable for the stay. However, there were a few downsides. The hotel lacks a lift facility, which can be inconvenient, especially for those with heavy luggage or mobility issues. While the bathroom was functional, it could have been maintained better — there was a noticeable smell that affected the overall comfort. On the brighter side, the staff were courteous and helpful throughout the stay. A special mention to the manager, whose polite and professional behaviour truly stood out. Despite a few areas that need improvement, it was a decent experience overall. With a few upgrades in cleanliness and facilities, this hotel could offer even better value for money.
• Chikoti (8/5): Very good - I had great experience and the rooms are neat.
• Dash (8/5): Very good -
• Anitha (10/5): Exceptional - Lovely place to stay with friends and family. In a walkable distance ,beach. Temple ,shopping and everything.. had a lovely time there.. spacious room ..safety for girls who travel alone or with friends.
• Ganeshkumar. (10/5): Exceptional - Excellent Customer service Nil
• Simon (10/5): Fantastic stay at Itsy Red Lotus - Staff were fantastic making many local travel arrangement for us and advising where to eat and get local provisions. Location is great, in the hub but not too noisy. We were a party of 4, staying 3 nights and we would recomend this hotel highly for the price.
• Yuga (10/5): It was good to stay and had a great time will visit again - Property was amazing and the best part of property was it was in heart of City There's nothing as such
• Harini (10/5): Exceptional - Spacious rooms
• Rameshkumar (5/5): Passable - Room service was not good. They provided one water bottle only between 3 persons. Smells badly in entrance. No lift. There is no intercom system between room and reception so every time you have to go to reception for every thing
• Gourab (10/5): Exceptional -
• Tim (9/5): Great Stay in the Heart of Pondicherry - Red Lotus was a pleasant surprise! The room was spacious and clean (especially by Indian standards), making for a comfortable stay. The Wi-Fi worked flawlessly, which was a huge plus. The location is excellent—right in the center of the city and just a short walk from major attractions. What truly stood out, though, was the reception staff. They were incredibly helpful and went above and beyond to assist me with train ticket issues. Their attentiveness made a real difference. The room was also well-equipped with both a fan and air conditioning, ensuring a comfortable stay even in the heat. I’d definitely recommend this place for a few days. The only downside was the bathroom. While the toilet was fine, the showerhead was rusty, and the water didn’t seem very clean.
• Tim (9/5): Great Stay in the Heart of Pondicherry - Red Lotus was a pleasant surprise! The room was spacious and clean (especially by Indian standards), making for a comfortable stay. The Wi-Fi worked flawlessly, which was a huge plus. The location is excellent—right in the center of the city and just a short walk from major attractions. What truly stood out, though, was the reception staff. They were incredibly helpful and went above and beyond to assist me with train ticket issues. Their attentiveness made a real difference. The room was also well-equipped with both a fan and air conditioning, ensuring a comfortable stay even in the heat. I’d definitely recommend this place for a few days. The only downside was the bathroom. While the toilet was fine, the showerhead was rusty, and the water didn’t seem very clean.
• Ryanbeifus (6/5): Pleasant - Rooms over looking main road, not acoustic sealed, so traffic noise is there, good value if you get it on special for under rs2k, heart of heritage town great location both for shopping and walking to white town. Bathroom had black mould. Breakfast was good.
• Mukesh (9/5): Superb - Location perfect dated but ok Taking luggage a pain. Hot water pressure low
• Girish (1/5): Bad -
• Davordorjee (3/5): Very nice hotel in a horrible location with lots of cellphone towers all around - The hotel is one of the best I have been in in Pondicherry, very clean and comfortable, reasonably priced, kind staff, nothing is wrong with the hotel itself. One big deal braker issue for me is the vicinity of way too many cellphone towers, for those sensitive to EMF is a dissaster, the emf pollution is of the charts, couldnt sleep at all, tired all day. Second thing I did not like is they asked me to pay full amount before coming to the property treathening me they will cancel the booking if I dont pay, which is in violation of the agreement
• Cheryl (8/5): Enjoyable stay - Room was clean, bright and spacious. Breakfast was tasty and service was good. Location was very good. An English movie channel would be appreciated for those who don’t speak Hindi. 😁
• Pavan (7/5): It was a decent stay - Excellent location. Complimentary breakfast and service could have been better.
• Barath (9/5): Real value for money - Excellent No parking
• Dey (10/5): Exceptional - A very intuitive hotel with good rooms and good ambience....always recomended👍👍👍
• Rajeevntl (9/5): excellent - Very good breakfast Everything very good
• Bhaskar (9/5): Enjoyable stay and service - Gorgeous authentic heritage property No lift and steep stairs
• Rachelle (7/5): Good -
• Kevin (8/5): Great hotel - All perfect Nothing
• Satyapriya (8/5): Good stay in a good location. - North Indian dishes. With non veg items should be there More wardrobe should be there.
• Santhana (10/5): Exceptional -
• Amrita (6/5): Okay if you don’t have better options - Not vey far from beach Since the property is in the middle of a market area, it’s very noisy and not recommended for a peaceful stay. The commode flush was leaky.
• Chetan (3/5): Poor -
• Sudhendra (4/5): The hotel is located in good place.But the facility is not upto mark - Location No lift for aged person.
• Alok (6/5): Pleasant - Rooms were good The fact that there is no lift facility has not at all been clearly mentioned and highlighted. Room rates are high but we got the same breakfast everyday for 3 days
• Dinesh (8/5): Very good -

Photos