The Manor at Camp John Hay
Location: Camp John Hay, Loakan Road, Baguio, 2600, Baguio, PH
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Spa and Recreational Amenities
Indulge in a relaxing spa experience with massages and facials, and unwind at the fitness center after a round of golf.
Fine Dining and Entertainment Options
Savor international cuisine at Le Chef restaurant while enjoying garden views, or opt for room service and drinks at the bar/lounge.
Comfortable Accommodations and Nearby Attractions
Stay connected with complimentary Wi-Fi, enjoy cable TV, and explore nearby attractions like Burnham Park and Baguio Botanical Garden.
Experience luxury and convenience at The Manor at Camp John Hay. Book now for an unforgettable mountain retreat.
Important Information
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Instructions: Front desk staff will greet guests on arrival at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration. The listed valet parking fee does not include in/out privileges. Guests must pay upon each exit of the parking area.
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Fitness facilities
- Nature reserve
- Fireplace in lobby
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
- Picnic area
- Elevator
- Fitness facilities
- Supervised childcare/activities
- Fireplace in lobby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Free newspapers in lobby
- Porter/bellhop
- Full-service spa
- Meeting rooms
- Grocery/convenience store
- Tours/ticket assistance
- Conference center
- Parking (limited spaces)
- Playground on site
- Free self parking
- Nature reserve
- Banquet hall
- Secured parking
Rooms Available
-
Studio Apartment
Featuring a private entrance, this apartment also consists of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a hairdryer. Boasting a terrace with garden views, this apartment also provides a washing machine and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Dressing room
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Cleaning products
- Additional bathroom
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Hand sanitiser
-
Superior Room, Forest View
1 King Bed OR 2 Twin Beds
409-sq-foot room with hill views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and ceiling fan
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Bed sheets not available
-
One Bedroom Suite Forest View
1 Queen Bed
818-sq-foot room, balcony with park views
Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and ceiling fan
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Bed sheets not available
-
Superior Room, Garden View
1 King Bed OR 2 Twin Beds
409-sq-foot room with garden views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and ceiling fan
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Bed sheets not available
-
Deluxe Room, Forest View
2 Twin Beds
409-sq-foot room, furnished balcony with garden views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and ceiling fan
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Bed sheets not available
-
One Bedroom Suite Garden View
1 Queen Bed
818-sq-foot room, balcony with garden views
Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and ceiling fan
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Bed sheets not available
-
Deluxe Room, Garden View
2 Twin Beds
409-sq-foot room, furnished balcony with garden views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and ceiling fan
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Bed sheets not available
Guest Reviews
- Andrew (10/5): - The food an amenities were outstanding.
- ALISTAIR (10/5): - The garden area and restaurant were excellent with matching service levels.
- Liza (10/5): - Mountain Views atmosphere is so beautiful and relaxing and the property has that. The staffs are so accommodating and friendly.
- Edna (10/5): - Clean, friendly staff, nice view
- Marionne (10/5): - I loved my stay at this hotel formerly called The Manor. Except for the cat that was roaming in the garden area.
- chris (4/5): - Air conditioning only in bedroom, none for living room. Hot water last no more than 5 minutes
- Maria theresa (8/5): - They have no AC. i cant sleep without it so i asked for tower fans instead which was free. staff was polite and some of the female personnel were pleasant.. not all of them. the rooms are nice and large, with traditional decor brown furnishings and had a hairblower and a ref. walking around the hotel was nice and has easy access to scout's trail and camp john hay forest, but to visit other baguio tourist spots ud definitely need a rental car/driver like we had. the hotel had a shuttle which we used when we went to the night market but we had to wait a little and it wasnt free. also, theres no smoking is baguio and this hotel's smoking spot is all the way down the hill or somethng. suffice to say, my spouse complained of the long walk all the time lol
- Lawrence (8/5): - Would be better if the rooms had air conditioner and the carpet is updated.
- ANALYN ROZEN (10/5): - Best spot in the middle of everything friendly staff
- Maureen (10/5): - Accessibility
- Robertson (10/5): - Too pricey. And smelly carpets.
- Joseph (6/5): - Nice place to stay in Baguio. You’re surrounded by nature and a golf course. Quiet and beautiful scenery. Most staff was welcoming. Jacuzzi is separated by female and male. Outside area is beautiful.
- Alvin (10/5): - The property is well maintained, the scenery outside my window has gorgeous greenery and mature pine trees. Staff is accommodating. We will definitely comeback to this hotel.
- Emmanuel Dindo (10/5): - Friendly and courteous staff. Excellent food and ambiance. Room is spacious but dated. No AC
- Lono (8/5): - Our first time to stay in this hotel and our expectations were not met. Hotel was quiet despite the season, safe and tranquil. Customer service was average. Checking in was slow but efficient, checking out was a hassle (took 30 minutes to do so at 5:30am). Imagine entering your hotel room with a random person’s phone charging by the bathroom (finding out later that it’s the room cleaner’s, no apologies given). They even forgot to provide us free drinking water which they tried to charge us upon checking out. Room was average as there’s no AC. Even with the windows open and the ceiling fan on, we were sweating all night. Extra hard to find taxi or ride in this hotel. It was just an overnight stay, and we left feeling disappointed. Been to Baguio multiple times and stayed in different hotels before, not worth paying $. Sorry, but we’re not coming back.
- Susan (6/5): - Management did not honor reservation and gave me a substitute that was inferior to what was requested or paid for. They also made me wait 3 hours to resolve the issue while we were at the lobby and very uncomfortable without apologies. I spoke to manager who was not much help. The room given to me was cheap looking and did not look like what I expected from this place which was the most expensive in the area. Overall, a bad experience
- Glenda (10/5): - nice and clean
- Kattleya (10/5): - We recently stayed at The Manor in Baguio City, and it was truly an unforgettable experience! Ambiance: The hotel exudes charm with its timeless architecture and cozy, warm interiors. Surrounded by lush pine trees, the ambiance was relaxing, perfect for a getaway from the city. Rooms: Our room was spacious, clean, and well-maintained. The bed was incredibly comfortable, and we loved the stunning view of the gardens and the city. Service: The staff was courteous, attentive, and always ready to assist. From check-in to check-out, everything was handled seamlessly. Dining: The food at Le Chef was exceptional! The breakfast buffet offered a variety of fresh and delicious options, and the dinner menu was just as delightful. Amenities: The Manor’s gardens were a highlight of our stay. We also enjoyed the spa and fitness facilities, which added to the relaxing vibe of the place. Location: Nestled in Camp John Hay, the hotel is conveniently located but still feels tucked away in nature. It’s close to Baguio’s attractions yet peaceful and serene. Overall, The Manor exceeded our expectations. It’s the perfect place to unwind and experience the beauty of Baguio City. We highly recommend staying here and can’t wait to come back! Rating: ⭐⭐⭐⭐⭐
- Diane bel (10/5): Family staycation - One of the best stays in Baguio City
- Mhar (6/5): - Okay
- Alfie (8/5): - Our booking didnt show on their system right away.but was fixed after a few minites.Otherwise,it’s a great experience
- Brian (10/5): - I liked the weather and the atmosphere around it. 🙏
- Murray (10/5): - xbdgdrhedrhrhrdh
- JOHN (6/5): - Property needs AC for rooms it’s uncomfortable without circulating wand fans provided did not have any effect
- Chris (10/5): - I liked the excellent service from the staff - especially Jon at the desk - she was very kind and helpful- the porters at the front door were also very good and extremely respectful in helping us to and from our room.
- Mathilda (6/5): - It’s not the same quality as it used to be. The bathroom tiles are so old. Very pathetic that shampoo and hand soap were terribly diluted. The pumps of the dispensers were not working. The drivers’ quarters was designed like a morgue freezer. What happened to you, The Manor?
- Justice Lady (4/5): - The hotel and its location are great but the rooms are dated. The bathroom fixture also need updating.
- Verified traveler (4/5): - Room needs renovation already, very outdated, even the bathroom tiles and shower leaks… not worth the price
- LUZ (10/5): - We really enjoyed our stay at The Manor at Camp John Hay. Staff are respectful and courteous and dressed properly. I just found it noisy because the windows have to be opened as there is no air conditioning. The sound of vehicles outside and the people talking can be heard so loud.
- Bryant (6/5): Super outdated 4 star hotel - Pros: Spa was great, and the ala carte food from the downstairs restaurant was delicious (but not the buffet). Come: Definitely not a 4 star hotel. Rooms are outdated, and staff is inconsistent on service. Even check-in was not friendly.
- Jeremiah (10/5): - The only thing that I don't like is that there are cockroaches in the restroom. Otherwise, our overall experience was great and we love the holiday theme. Buffet was great as well.
- Dona (10/5): - All the staff are very nice.. the food is good and most of all is safe . I will recommend it to all my friends here in USA.
- Sheila (10/5): Great experience - It was a wonderful Christmas experience at the Manor. Service was great from pre-check in, right down to leaving the hotel.
- Jethro (6/5): - Surrounding area is tranquil but somewhat undermined by the regular check-out reminders. We had a great view of the pine trees and it felt overall peaceful. But you feel a bit rushed with the regular check-out reminders (letter through door, phone call, and light flickers 5mins before checkout time). We had every intent to check-out on time, so this felt annoying. If the purpose of this was to ensure the next guest was able to check-in immediately, then it doesnt help their case that we had to wait over an hour for our room to get ready when we first arrived.
- Verified traveler (8/5): Great Customer Service - The employees and staff are really great in customer service.
- Angelo (6/5): - Most of the staff are friendly and are helpful with getting taxi service. Breakfast is not included and while I did pay for one breakfast buffet pass, the food was limited and the quality was a little lacking. The facilities and rooms need some updating. The shower ran out of water on the last two days of my trip. Housekeeping was efficient
- Nick (10/5): - From the onset of our stay, the attentiveness of the hotel staff made us feel right at home. Not only was the service exemplary, but the culinary delights both in-room and at the hotel restaurants were nothing short of spectacular. Despite the downpour outside, the ambiance within the hotel made our holiday feel bright and cozy. The design and atmosphere transformed what could have been a gloomy day into an intimate and serene retreat. A special mention must go to their Lost & Found department. After mistakenly leaving behind my MacBook charger, the team promptly mailed it to my Manila address, saving me from much stress and inconvenience. All in all, this hotel is not just a place to stay, but an experience in itself. Highly recommended for anyone seeking more than just a room for the night!
- Rhea (10/5): - It just needs an aircon in the rooms. Ceiling fan is not enough.
- Kristine (8/5): - Overall The Manor is still a classy and elegant place to stay in. What i didnt like is during the evening there was a wedding and the noise is audible in the room Until 10PM. I hope hotel doesn’t allow events on the garden due to noise in the rooms. The staff were courteous except for the one in the front desk which took a lot of time during check in because probably she was new. What i did not like also was that i find the “extra person” charge misleading. I thought extra person will not be charged if not using extra bed as what one reservations officer told me (I clarified this day before checking in so i was surprised upon chek in on a different statement). If you use the same bed, extra person will still be charged (in excess of two). Be mindful as breakfast is not yet inculded in the room rate. Overall still a pleasant stay except for some nuisances which could have been avoided. Appreciate the accommodation extended to us .
- Michelle (4/5): It was ok - This season weather is not good specially hotels in baguio doesn't have a/c. Also since we left patio open we hear noises from them setting the dinning area as early as 0530am
- Tomas (10/5): - The ambiance and the environment
- Douglas (8/5): - Excellent customer service
- Jomarie (10/5): - The buffet breakfast was awesome!
- Verified traveler (8/5): - Very nice stay. Still the most convenient place to stay in. But can improve /change their bed matress. For a one BR suite the at a very high price, the bed seems like a double bed not queen bed, and the bed mattress is already sagging. Very worn out. Didn’t have extra bed available for exchange.
- Minerva (4/5): - The hotel itself and cleanliness is profoundly excellent. But the service and the stuff are dissapoimting. Two TV and blow dry in our suite are not working. 2 hours delayed for check in. So expensive for the dissapointing service.
- Estela (10/5): - This is an institution! The building has so much history. However, we were given a room above the reception and the restaurant. It was very noisy. We had to ask to be transferred to a room at the back which we did the 2nd night. There was a wedding and a golf tournament. When these events happen they should not use these rooms. The music lasted long after 10 pm and stopped around 10:45 pm after I called the front desk but the customers kept carrying on. We had a very bad first night.
- Lewis (10/5): - The staff are extremely well trained and very professional and accommodating.
- Barry (4/5): - I have stayed there before, but now, for dining purposes, dining for two in a nicer part of the restaurant is virtually impossible, as the hotel is mainly catering for large groups, leaving a romantic evening for two unobtainable. Neither my wife or I have ever smoked, yet, at 11pm we were rudely awaken, first by phone, and then by a security guard and an engineer wanting to enter our room to fix the smoke alarm, what a farce! What with the dining experience I have decided to never stay there again, my money is best spent where it is welcomed, and treated with some respect.
- Ingemar (10/5): Excellent - My over all experience at The Manor at Camp John Hay is EXCELLENT! We didn’t have any problem from the bell attendant to the receptionist they are all very accomodating.
- Marlon (8/5): Summer Stay - The Manor is always a good location. It is summer thus we requested for a tower fan. Need some updating on internal lights but the overall experience is always good.
- Maria (4/5): - The hotel is good overall. Services was just okay. No one answers the phone! Really, nobody. I requested via email instead, a high floor close to elevator momths before our reservation. I emailed saying I'm staying with my mom who is 80yo and guess what... they put us on the ground floor, all the way to the end of the hotel on the first level! I paid extra for garden view but end up with a so, so room. Then my mom has to walk that far. Ridiculous.They apologized and said they will try to move us next day. Next day come, the front desk was clueless about our room transfer (meaning it was not noted). We have packed and moved out since we are going out to do sightseeing. When we came back they can't give us our room request. Instead offer us a mountain view (not what I paid for) but on the 2nd floor as we like. Frustrating and disappointing. Jammica from front desk was polite and courteous and apologetic. We like her. Rod at the Piano Bar was very accommodating and attentive which helped us enjoy the music lounge. Room amenities are so, so. Von at the breakfast buffet needs training. I asked for teaspoon "and he said yes, ma'am of course" but it never came. I kept looking at him to see if he's going to give me what I asked for, but he either ignored or forgot. Some staff needs training. They don't do follow up, to see how you are enjoying your meal or if you need anything. You have to try hard to get their attention so you can services (additional food order, or to bill out).
- Christine (10/5): Great place to stay! Excellent!!! - Great stay for family and business travellers. Service and facilities are excellent. A great place to stay during Christmas season because their garden has turned into a Christmas village. There’s movie viewing too for everyone at night. We will definitely come back!
- Verified traveler (4/5): - unfriendly check in staff...
- Verified traveler (8/5): - Beautiful view of nature . Good food served. Hotel staff are available for assistance.
- Ma Victoria (10/5): Select a room with balcony with garden view. - I got a room with balcony facing the garden. I love their huge garden! The room has No aircon unit. It only has a ceiling fan. When we were there, the weather is cool, so it’s ok for me. The rooms were clean and it was sanitized using a UV light..
- Verified traveler (10/5): - Cozy
- Verified traveler (10/5): - Homey ambiance. Excellent food. Friendly, courteous and very helpful staff. Overall, I had an amazing stay!
- Verified traveler (2/5): - First, they gave the wrong room to us. Eventually, the receptionist put us in a room with two twin beds, which we originally booked—good thing the number of beds was stated in my confirmation email. Second, they did not clean the room on the second day. Not to mention our room is for two, but they only have one cup, no utensils, and the refrigerator smelled so bad during the first day. Third, for a 4-star hotel, their table at the balcony was so dirty. The lock of the door is not working, which made me so uncomfortable during my sleep. I feel not secure! Lastly, during the check out. The attendant assisting the people checking out doesn’t want to hold the keycard, considering she was wearing gloves! But the guy at the reception hold it - it doesn't make any sense! I used to love this hotel. It was known for a luxurious experience, but now it is a total disaster!
- Norita (10/5): - Overall it was a very comfortable stay. The staff of the hotel did everything they could so it would be a relaxing stay despite the current situation. It was not my first time staying in the Manor but would definitely go back.
- ALEJANDRO (8/5): - The property was very nice in terms of ambiance and location. However, we were not attended to promptly during check-in (very late despite numerous follow ups). Likewise, the restaurant (Le Chef), though the breakfast buffet was really good, had odd rules such as not being able to serve "Snack" menu during lunch time which actually makes the dining experience horrible for the guest. This shouldn't be the case as the kitchen surely is just one for both snacks and lunch. It's just an absurd rule for us. The only other comment in terms of room is that the doors keep banging, and people walking down the halls can be heard audibly. Otherwise, staff were attentive and the place was really relaxing. There were a lot of outdoor activities to do.
- James (2/5): - The mirrors are all streaky, hallway in particular our room 332, across, staff room are just plain noisy, I did request for a quiet room, no face towels, room is just plain old. Overall, dissappointing.
- Jun (10/5): - Cleanliness and the friendliness of the staff. The environment is so cozy
- Verified traveler (8/5): - Staff at the le chef not accommodating and friendly
- Verified traveler (8/5): - It was really beautiful, i just hope the bathrooms were updated. They’re a little old.
- Raymond (8/5): A great place to stay - Everything was fantastic. The only problem was the hotel restaurant was unable to accommodate all its guests for breakfast, so we had to go back to our room and order room service. Not the room, the view, the hotel Christmas decorations, and the friendly and helpful staff were 5 stars
- Verified traveler (10/5): - Everything about the hotel was quality - rooms, restaurant, lobby, service.
- V (10/5): - Very unique rustic updated facility located in beautiful mountain forest in the middle of city. Great history behind the hotel and restaurant is 4/5 star in food and service.
- edna (8/5): - nice view and location. The staff are friendly but I think they have to improve their system on the front desk area. People does not know how to fall in line, maybe they can put something in the middle where people can fall in line and wait their turn to be called. Also the front desk people are too slow processing check in and checking out.
- Mike (10/5): - The ambiance and the garden
- Arleen (8/5): - Rm 218, near emergency door(too noisy) from check in time to 1am. Fixed the issue after reported to receiving desk officer. Crew are not aware to respect the guest.
- Verified traveler (2/5): - Old musty rooms. Old bathrooms. Insects in room. Cause windows are left open. Staff are great. Hotel just needs updating.
- Verified traveler (8/5): - Would have rated excellent but for the foul smell coming from the Sewage Treatment Plant.
- Camille (10/5): - Staff were very accommodating. Had a great stay and would definitely come back.
- Verified traveler (6/5): - The stay was fine except for the waiting period for check in. We had to wait until evening to move in as there was still a guest on late check out.
- Verified traveler (10/5): A great place to spend a weekend in Baguio - Fantastic hotel for Baguio. Great dining options. Staff service was a little slow and the checkout process took forever. Other than that, highly recommend.
- Verified traveler (8/5): - Hotel staff and guards are friendly and accommodating, facilities are good, and food is great.
- Verified traveler (8/5): - Normal wear and tear in the bathroom, cabinet under the sink was broken, was charge for chopsticks coming from states thats free. Other than that it was a good stay
- Verified traveler (10/5): - The mountain surrounding the area. Smell fresh . Food is great. Staff caring
- Verified traveler (10/5): - Location and temp
- Brenda (8/5): The Manor Never Disappoints - Our third time to stay here and it's always good. It's a bit pricey but I guess we were paying for the incredible views and overall ambience. Staff is always helpful and pleasant. Breakfast is always a treat as well. We noticed that the first two times we were served moringa tea, it was served in real cups, this time they were served in flimsy paper cups. :-) No big deal, just an observation. Also, there was a nice welcome "cookie" last time we were there, but not this time. Downgrading? I hope not. It's actually those little touches that can make a difference. Overall, The Manor did not disappoint.
- Verified traveler (10/5): - Great place to stay in Baguio! Beautiful grounds, modern bathroom with complete toiletries.
- Gsel (10/5): - We enjoyed their buffet! ❤️
- Verified traveler (8/5): - Clean fresh air Mother Nature environment Friendly and courteous staff Excellent food
- Verified traveler (8/5): - Food,services, piano bar are spectacular! Excellent food.(Breakfast and Dinner) Beautiful surroundings but far away from the center of the town! Should have assigned taxi nearby so we should not wait if we need one!
- Juergen (6/5): - The staff was amazing and wonderful. Unfortunately the shower water was much too cold.
- Mikhail (6/5): Almost there but no cigar - Almost felt satisfied with the bite but on my 2nd day, the breakfast selection was a disappointment; few selection and dishes does not with the price. Check out time, the hotel wants all the key cards and if they are not surrendered, they will charge us. My 1st experience where a hotel will charge for unreturned key card.
- Verified traveler (8/5): Will visit again! - Good & relaxing stay. Peaceful ambiance
- Verified traveler (6/5): - I did enjoy my stay but some of the staff are not that well trained. Though they try to be helpful sometimes I think their not quick or been properly trained. For instance, I ordered room service and the hotel staff initially said that I can’t charge it to the room but have to pay in cash or credit card. Also the internet connection which is now considered to be mandatory is not reliable. Also the toilet cubicle for men is too small in the hotel restaurant. To sit properly your feet would extend beyond the cubicle door. Having said that, the room was large though the tv screen could be bigger. The food was also good specially the beef tapa!
- Robert (10/5): Suite Iconic Stay - Enjoyed my nights stay here in one of the suite room to the rear of property in this iconic building .I strayed at John Hay Camp a total of 4 nights but only one at the Manor because of their availability. Check in was great, had to wait for the 2pm check in time before the room was available,but it was worth waiting for.Was offered a hot drink marshmallows and jellybeans by the lovely Kimberly while waiting who also chatted with us on and off to help the 2 hours pass.Loved the suite and walking in the grounds. Not crazy on the restaurant, staff not too friendly and stand offish . Food disappointing , had the chicken curry, bland. My friend, a filipino ,had a filipino dish who also thought it was nothing special.But apart from that all good, staff attentive, and check out good, nearly got caught out, did not realise check out time was 11am. Speedy and efficient check out check out from Miguel.
- Rogilyn (10/5): Awesome The Manor Hotel at CJH Baguio City - It was a family tradition to spend the holiday season here at The Manor for 4 consecutive years and the feeling is still awesome and great. We believe that this hotel is still the best in Baguio City.
- Verified traveler (8/5): - Nice Christmas stay
- Verified traveler (4/5): - My own check-in process was disappointing and humiliating to me. Also , request for some room service was not accomplished. Management and staff are slacking on maintenance and cleanliness. My family and other family members were here more than a couple of times before andnot only for a couple of nights but weeks at a time. It was great then that is why I was surprised to what has happened to me this time. I will be looking for other hotels in my next trip..
- Verified traveler (8/5): - The hotel is beautiful but it's a bit old. Maybe it's part of the charm but sometimes it has a certain smell. Also you have to pay extra for a person even though it can fit in a room. I got a room with 2 double beds which can fit 4 people comfortably. There were 3 of us and i had to pay extra for one person because the room they said was only for 2 which doesnt make sense because they dont have to add an extra bed. I mean the person fits in the room
- Verified traveler (8/5): Christmas on a Hill - It was my first overnight stay at Manor. I was very pleased with how the place was decorated for the Christmas season. The ambience was very cozy and of course our 1BR suite was spacious. Staff at the reception were warm and accommodating. Our luggages were immediately hauled to our room without delay. A little problem with the shower faucet as a bit of the handle broke when I was about to take my shower. Other than that, the bathroom was fine. I also enjoyed the bazaar at the Hills and bought a couple of items. Though we missed the light show, we caught the chorale singing and it added beauty to the evening. Marvelous! I would have loved to get the garden view but I guess I booked too late. Nonetheless, my stay at Manor was truly satisfying and will definitely book again with my family next year. Thank you Manor.
- Verified traveler (8/5): Pleasant visit - We had a pleasant visit. Nice maintained gardens and facilities. For the price you pay to stay here though, breakfast should be complimentary.
- Verified traveler (8/5): - Good hotel in baguio
- Christine (6/5): - This hotel is definitely due for renovation for most of the rooms. Only the common area is well maintained. My shower fixture suddenly fell off and had to be replaced by their plumber during our stay 😢
- Irene (10/5): My kind of rest spot - Amazing level of service by staff. Trained very well. Excellent menu. Serves my goal of away from Manila hussle. Lots of greenery to just do nothing. Near zipline/rappelling/target shooting range (very affordable) right before the Camp John Hay Gate.
- Dahl (10/5): - Excellent service! They gave us a surprise cake for our 3rd yr anniversary. I really appreciate it.
- Verified traveler (8/5): Good hotel - Nice holiday ambience . They also offer a good breakfast buffett. Would stay at the manor if visiting Baguio
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