The Carmen Hotel - Ocean Front
Location: Calle 8 Norte Manzana 4 #876, Zona Maritima Colonia Centro, Playa del Carmen, QROO, 77710, Playa del Carmen, MX
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Recreational Amenities
Enjoy the outdoor pool and rooftop terrace at The Carmen Hotel.
Dining and Drinks
Indulge in meals at the hotel's restaurant, sip drinks at the bar/lounge, or relax at the poolside bar.
Convenience and Comfort
Benefit from features like a 24-hour front desk, luggage storage, and an elevator at this beachfront hotel.
Book your stay at The Carmen Hotel - Ocean Front today to experience beachfront luxury in Playa del Carmen!
Important Information
- Guests under 18 years old are not permitted at this adults-only property.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Guests can access their rooms with a mobile device.
Policies
Check-in: 03:00 PM - 06:00 PM
Check-out: 12:00 PM
Instructions: If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Proposal/romance packages available
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Concierge service
- Elevator
- Smoke-free property
- Pool umbrellas
- Tours/ticket assistance
- Snack bar/deli
- Rooftop terrace
- Beach umbrellas
- Proposal/romance packages available
- Wheelchair-accessible public washroom
- Wheelchair-accessible on-site restaurant
- Well-lit path to entrance
- Stair-free path to entrance
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Reef Suite King
1 King Bed
366-sq-foot room, balcony with partial ocean views
Internet - Free WiFi
Entertainment - 50-inch LED TV with digital channels and streaming services
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Mobile key entry
-
Sunrise Suite
1 King Bed
344-sq-foot room, balcony with ocean views
Internet - Free WiFi
Entertainment - 50-inch LED TV with digital channels and streaming services
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Mobile key entry
-
Captain's Suite
1 King Bed
646-sq-foot room, balcony with partial ocean views
Internet - Free WiFi
Entertainment - 50-inch LED TV with digital channels and streaming services
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Mobile key entry
-
Reef Suite King
1 King Bed
366-sq-foot room, balcony with city views
Internet - Free WiFi
Entertainment - 50-inch LED TV with digital channels and streaming services
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Mobile key entry
-
Grand Ocean Suite
1 King Bed
538-sq-foot room, balcony with ocean views
Internet - Free WiFi
Entertainment - 50-inch LED TV with digital channels and streaming services
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Mobile key entry
-
Owner´s Suite
1 King Bed
764-sq-foot room, balcony with ocean views
Internet - Free WiFi
Entertainment - 50-inch LED TV with digital channels and streaming services
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Mobile key entry
-
Coral Suite
2 Queen Beds
366-sq-foot room, balcony with city views
Internet - Free WiFi
Entertainment - 50-inch LED TV with digital channels and streaming services
Food & Drink - Free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- TV
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Mobile key entry
Guest Reviews
- Jackie (10/5): - Very nice room but definitely starting to show its age. Main vent in center of room leaked water the entire stay. For the proce and location its well worth it though.
- Yessenia (10/5): - Beautiful hotel !! The service amazing .
- Erendira (6/5): Great location but bad service - The location was great for this hotel. However the staff was rude and dismissive. Also, a couple of our rooms were not thoroughly cleaned even after mentioning to cleaning staff that there was a roach in the room.
- Bruce (2/5): - Staff VERY unfriendly
- Jesse (6/5): - Location is great. Staff can be more friendly
- Scott (10/5): - Right on the water. Clean room. There is no parking so you have to walk a few blocks to get there
- Matthew (10/5): - Great location a little pricey and outdated
- Romaldo (8/5): - Nice location and good staff. Food was not good.
- Jasmine (8/5): - Staff was super friendly and helpful. I felt safe the entire time as a solo traveler. Great happy hour specials and tasty food options. Menu pricing was similar to surrounding restaurants. It was exactly what I needed.
- Jennifer (8/5): - Stay was Great
- Verified traveler (8/5): Pretty decent - Great location. Nice hotel with an excellent roof top pool and bar. Bar staff was amazing and very friendly. The front desk has a rule that if you bring a friend or guest back to the hotel they have to fill out paperwork and provide identification. The night shift front desk woman was rude, aggressive, and made my friend very uncomfortable. Making assumptions about the reason we were going to the room wanting to know if they would be staying the night. It upset both of us. I realize this may be a hotel policy for security but many of the details she requested were an invasion of privacy. I wouldn’t return as a solo traveller for this main reason.
- Taylor (10/5): - Amazing stay!! Thank you Diego and the deck 5 crew for making it such a pleasant stay. -Taylor
- Fabian (8/5): -
- Kirk (10/5): Contemporary - Super cool hotel right on the sand.
- Joseph (4/5): - Servicio
- Stacey (10/5): - Only bad thing was the shower water did not get hot
- Migdalia (6/5): - There’s no phone in the rooms air conditioner was not working properly
- Francisco (10/5): - Great location and plenty to do.
- Fernando (6/5): - Normal
- Maria Eugenia (10/5): - We loved our balcony! The room was great! Modern decor.
- claudia (6/5): - All is perfect just the roof top/bar needs some renovations!
- Darren (10/5): - Great location. Spacious room.
- casey (10/5): - I searched for ages for a regular place to stay in play, and THE CARMEN ticks all the boxes... Now it's the only place I stay!
- JoAnn (4/5): - The property needs improvement
- Cory (10/5): - Awesome
- Vanness (8/5): - Great location, property was a bit outdated nice rooftop staff was nice.
- Alan (8/5): - Will stay again
- DOUGLAS ROBERT (8/5): - The location is excellent and the staff was very nice. Unfortunately, most of the plumbing needs to be replaced
- Luis (10/5): - Excellent at all
- Sharon (10/5): Love it here - The ocean breezes, unique rooms, the music from the club next door, and great location make this one of my favorite places in Playa
- Plutarco (10/5): - I would definitely go back beautiful view and love iit
- yajaira (6/5): - The property was located in a great spot their cleanliness was not the greatest for the price that was paid. My grandmother suffers from itchy skin and will sometimes bleed. Instead of them switching them out as they were cleaning they turned them around.
- Jason (6/5): - A stone’s throw away from The Beach, 5th Avenue and all of The Excitement…… Pool can use a Good cleaning but Otherwise, The Rooftop was Nice:)
- Christina (10/5): - Excellent location beach front and walk downtown
- Ana Maria (4/5): - The hotel needs to be more maintenance smell old .. towels are really old and hard
- Andrea (4/5): - Our toilet didn’t flush at all and we didn’t have washcloths the entire time. Outside of that, it was a bit clean and the staff was friendly. A little extra effort and this could be a nice place to stay.
- Valentin (10/5): - Great location, amazing room views, great staff. Building itself a bit run down; it has unique features, feels like on a cruise. Would recommend for the location and uniqueness.
- Bruce (2/5): - Horrible staff! Don’t stay here!!!
- dennis (10/5): - Really had a good experience at this hotel but it has so many aesthetic things wrong with it.
- Yamileth Chavez (6/5): - The location is excellent, right on 5th avenue, you can walk around everywhere and it’s right in front of the beach. However, the room was outdated, there is no privacy in the restroom so be mindful If you are not going with your partner. The balcony didn’t have a lock which made us feel unsafe. They denied our request to get more towels because only one per guest was allowed. Keep in mind there is no room service so there is no phone in the room for any needs you may have. If you don’t about any of those, the location was good for the price?
- Jacqueline (4/5): - Do not go here if you plan on enjoying the beach or the pool. There is no umbrella coverage anywhere on the property and no pool chairs upstairs. They refuse to put umbrellas up on the beach even though they have them. Total of 6 chairs for the whole hotel. Music is blasting until midnight every night. The hotel itself is also run down with lots of water/moisture damage. If you like to party and want to be in a busy and loud location, then it could be recommended.
- Vincent (6/5): - Great location in heart of Playa Del Carmen. Hotel has nice rooms and design. However, has aged and could use a bit of TLC. Roof pool area is small and there are no lounge chairs, just couches and normal chairs. Overall, descent place to stay at a good price point.
- Jose (6/5): - No wifi service for a few days The cleaning crew were not thorough A tip is earned not pushed on by servers
- christopher (10/5): Love it - Amazing place, the rooftop right on the beach is definitely something you want to live. Spacious room and clean. And service and the staff were very welcoming.
- casey (10/5): - I love this place. I regularly stay here, it needs a little updating and maintenance, bit great service, great spot. Party but quiet sleep
- carlos (2/5): - Terrible
- Tracy (6/5): - Missed for being a 4.5 star property. I would call it a 3.5 star property. Location was great, a block from 5th street. Hotel lacked 4-5 star amenities. There is no phone in the room. Bathroom door is sliding and doesn’t allow for much privacy. Balcony was nice with a view to the ocean. Bed was comfy, but the tv would not work. Had to screen record our phones to tv and that didnt work half the time. Affordable option, but dont expect 4 5 accommodations. The rooftop bar was nice, they had live music and a great view. Centrally located to everything. Recommend taking ADO bus, station is about a 10 minute walk from hotel. From cancan airport it was about 25 pesos.
- Elizabeth (6/5): - It’s very inconvenient than once you go out to the beach the staff is constantly bothering you to order from the restaurant and if you have a coconut what you bought next door , they don’t let you have it there, although you are a guest of the hotel.
- Patricia (8/5): - Very well located on the beach. Nice room design and nice rooftop Pool-Bar.
- Elizabeth (4/5): - The hotel you experience is NOTHING compared to the hotel itself. The owners have let this place ruin and the quality of the staff is worse. The only positives were the comfort of the bed and the location. Otherwise the bathroom was small and uncomfortable with only one frosted glass door shared between toilet and shower. The glass mirror hanging from ceiling was hanging on by a thread, huge danger and staff blew it off because its still hanging. Television did not work, they had already corrected it 2x before i gave up. Pool was green, this was the worst part because to me, it was the best amenity here. Staff said it was “chemicals, give it two hours”. Well 2 days later still just as moldy. Hotel breakfast was good, but the service was very bad. Unfriendly, and simply not wanting to serve, it was weird. Front staff stole an item left at the counter and when we went back to ask for it she was rude and snooty and looked angry towards us every single time we walked in the door. I felt like i was getting to work late or something every time she was there, staring angrily. Otherwise, fridge worked well, cute but useless deck unless you want to hear blaring music til 5am. There was a convenient store a couple doors down and taxis dont go all the way to the hotel, but pretty close. I would not stay here again unless there was a better room available.
- David (6/5): - This hotel was fine. It was safe. And centrally located.
- Shane (10/5): - The property is well situated within Playa Del Carmen. Being on the the beach was amazing, having breakfast or lunch seconds from your room was great. I would definitely stay again.
- Deymi (10/5): - The location was great and also very clean. I will definitely book there for my next vacation.
- Jorge Alfaro (10/5): - Everything is near.
- Joseph (10/5): Great location - This is a boutique hotel with a Fantastic location!! On the Beach and a block away from 5th avenue. The have a restaurant on site that transitions into a beach bar (on the beach) called the Sand Bar (I think). The deck 5 Sky bar give a beautiful view on the ocean. The deck 5 sky bar is on the smaller side (but very nicely down) as it is a boutique hotel. We will stay there again. The beds are great for …..
- Glen (8/5): - GREAT value for an ocean front hotel!
- Mauro (10/5): - Really nice hotel
- casey (10/5): - The hotel was excellent. Service excellent. Quiet cool rooms. Needs a little maintenance. Needs more towels, and touch ups. But I will definitely stay again!!!
- Rimsha (8/5): - very kind staff big thanks to mina receptionist
- Rosa (6/5): - Bathrooms @ the lobby were nasty , not toilet paper . Housekeeping forgot to give us toilet paper and the receptionist said she didn't have extra paper. Very loud bar next to the hotel with loud music until 2:00 am . Very pretty hotel , with comfortable bed and big rooms . Hotel close to the beach .
- Jessica Kacey (2/5): - Dirty rooms rude staff money hungry for tips dirty pool ruined my new swim suit
- Waqar (8/5): - Nice
- IGNAT SERGEEVICH (10/5): - Very Loud During the night, busy streets
- Daniel (8/5): - Property was great
- Dr. Luis (8/5): - Great location, closed to ADO bus stations, and it's on the beach. The facilities need an urgent upgrade,, particularly the pool. OCT2024
- Manuel Andre (10/5): - Beautiful hotel, nice access to the beach and nice view from the room. Did not get a sheet change during all stay, how i know? there were 3 little blood stain on the beeding that stayed there during our whole stay. Other than that, would recommend and visit again if i ever go to PdC.
- Saul (10/5): - I liked the hotel and the location a lot. I’d like a hot tub but the pool is cool on the roof. And the views from up there are great!
- Daisy (6/5): - Check in was at 3pm so we arrived at 2:45 the front desk lady didn’t show up until 3:20pm and when she finally showed up ot seemed as though we were an inconvenience to her and she never greeted us, never made us feel welcomed that day or any of the days we stayed at your hotel. We found out about the restaurant and rooftop pool when we were walking on the beach and they invited us in, we told them we were already guests but didn’t know those were available to us. I probably wouldn’t recommend this hotel just because of your front desk rep. The cleaning ladies were much more friendlier than her!
- James (10/5): - Service was great
- Hilario (8/5): - Great location
- Manish (10/5): - This was my third stay at this hotel. The staff is great - both Lupeta and Joceline at the reception were a great help throughout the stay. The free breakfast is generous, location is perfect right at the ocean. Rooms are very clean and comfortable.
- Frode (10/5): - Ok
- BatEl (10/5): - This is a great location at the center of 5th avenue the busiest street in Playa de carmen. I would definately stay there again for a great location purpose.
- Hichem (2/5): - Do not believe anything written by people who are paid to post positive comments. This is a trash can, not a hotel. Avoid it at all costs. It’s very dirty, run down, bed full of hair, dirty toilet without a door, along with a disgusting smell in the room, etc. No positive points. I give 0 stars. Do not let the pictures on their site or social media fool you: it’s false advertising. AVOID!!!
- Andre (10/5): - Great hotel, but theres no parking. Rooms are lovely and beach view is top tier.
- Poliana (10/5): - Amazing stay! Easy to check in, right in the middle of the city and the beach. Amazing view from the rooftop and very spacious room. Excellent for the price point
- Sandra (10/5): - Beach view and clean
- Abbigail (10/5): - Comfortable stay! Beautifully decorated and convenient location! However the lights on the balcony stay on all night (no off switch) and there is conflicting music between the cafe connected to the hotel and the restaurant next door but not too bad! We would stay here again and again!
- Sonjia (6/5): - The property has very nice accommodations and is right on the beach, but I was unaware that you couldn't flush tissue down the toilets. I found this to be very unsanitary and this ruined my vacation.
- Carmen (10/5): - Me and my partner stayed for 7 days .. it is a nice place to stay the beach is feet away from hotel has beach chairs, restaurant infront of beach. The staff was very helpful and friendly.. beautiful place to stay
- Bernardo (10/5): - Location
- Cristina (10/5): - Everything was near
- DANTA (10/5): - I really love this hotel, but over the years I can see it’s slowly declining. It’s a a few small things that will enhance its ratings. The room layout is very unique and different, but it’s giving update vibes. For the price, I’ll definitely be visiting again. I hope some adjustments are made. Most definitely recommend to others. My small peeves wouldn’t deter me from staying again in the future.
- Michael (10/5): - Had a great time will definitely be back. Views from the ocean front are beautiful. Staff are friendly. Great location.
- Marie (6/5): - I didn’t like not being able to flush the toilet paper in the toilet after I wiped myself which caused the room to have a smell. I have never been in place that I couldn’t flush the toilet paper that’s very unsanitary.
- Tariq (4/5): - Should’ve been offered a credit for being moved to a subpar hotel for a day
- Lorenzo (10/5): GREAT HOTEL,LOCATION,VERY FRIENDLY STAFF.THANK YOU - GREAT HOTEL,LOCATION.VERY FRIENDLY STAFF.THANKS TO FELIPE(RESTAURANT) VERY PROFESSIONAL,EXCELENT SERVICE. AND LUPITA(RECEPTION) NOS VEMOS PRONTO.
- LUIS F (10/5): - No parking but otherwise everything great
- Zachary (10/5): - This is a great property for good value! Rooftop bar restaurant with a pool. Beach front restaurant with good food. All the staff is great!
- Bishal (10/5): - Loved every single thing about this hotel. We had such a wonderful time here. Highly recommended !
- Doralia (10/5): - Great location !!!
- Aurora (10/5): - Amazing everything.
- Cheryl (8/5): - Great location: a block off Quenta Avenida (lots of bar & restaurants - pretty touristy) & beachfront. Loved the mid-century modern vibe, room was clean & comfortable. Amazing ocean view from private deck. EDM music from both the rooftop bar & the restaurant/bar got old but not a deal breaker. Breakfast was included & delicious. Note: there is no beach for the property: you have to walk down or up the ocean front. A lot of the adjacent beachfront is owned by other hotels or condos but there are some beach clubs where you can rent lounges & get food/drinks. Enjoyed my stay & recommend if you're interested in Playa del Carmen stay outside the all-inclusives.
- Zachary (10/5): - This is a great property. Nice rooftop restaurant, bar & pool with incredible views! Beach restaurant is great too. Accommodating friendly staff, excellent location one block from all the action on 5th Avenue. Stay here!
- CATHERINE (6/5): - Advertisement for bkfast was all misinformed by their displayed images. There's nothing like that at the restaurant and everything like pizza is tortilla flour very tasteless; with their bkfast you need to order through menu in which it's limited and some of the staffs are rude n friendly less. They wait till its ur check-in time before they ask u to fill forms instead of having it done prior to your time. The scene is beautiful because of the Caribbean sea view... Their water is full of chlorine it's too strong u can smell it which I reacted to. When u take a bath, the water goes to the toilet cause it's separated and we had to always clean. Since this is a tourist destination we expect their staffs to understand English and be able express themselves in English but it's a NO. I have to google translate before they get what I meant... A couple of days before our checkout we saw a roach, video it with still image went to the reception and made a report about it. No one from the management came to say a thing nor any apology note which is horibble n disrespectful like they don't care about u but only the money. This is our experience at Playa del Carmen Oceanfront
- Haley (4/5): - Do NOT stay here unless you like loud music all day and night, rude stuff and really musty smelling rooms! The music is so loud you can’t enjoy your patio or sleep. When we would come back to the room after dinner the hotel staff in the lobby would rudely accuse us of trespassing if we used the lobby bathroom or sat outside to look at the ocean before going upstairs. The moldy/musty air in our room made us both not feel well and the hotel staff refused to cancel our remaining nights or help us in any way. The location is in the heart of the nightlife if that’s what you’re looking for. The pool could best be described as an oversized bathtub- certainly not a pool. We would not recommend anything about this place to anyone. Had they made any attempt to help us in any way, or even just made us feel welcome instead of constantly harassed coming and going, I wouldn’t have posted a bad review but our experience was terrible and the staff was unhelpful and rude.
- David (10/5): PDC great location on the beach - Great location and accommodations. Would stay here again
- Tracy (6/5): - Location was great, on beach close to restaurants and shops. The AC did not work well in our room 20$ US resort fee per night per person was not worth a free breakfast The pool is small and not relaxing, we could not find anywhere to sit. Its was a “dayclub” I would not stay here again. Beachfront in front of hotel is not as nice as a bit farther down. We rented beach chairs at another location. In my opinion this is overpriced. There was paint chipping off the walls. Front staff were not as friendly as you would expect.
- Gisselle (10/5): Decent stay at The Carmen Hotel - I stayed 5 nights with my family. I really don’t have any complaints. Beds were confy, hot water was available in the shower, and staff was friendly. You have the 5th ave right behind the hotel which is something that I needed. The only issue was the small refrigerator; it was not cooling.
- Robert (10/5): - Great staff, especially Guillermo at the front desk, and Diana at the pool.
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