Ramada Resort by Wyndham Port Vila

Location: First Lagoon, Port Vila, 1101, Port Vila, VU

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 AM

Check-out: 11:00 AM

Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Amenities & Facilities

• Full-service spa
• Fitness facilities
• Guest education on local ecosystems and culture
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Concierge service
• Elevator
• Fitness facilities
• Free airport transportation
• ATM/banking
• Shopping on site
• Conference space
• Breakfast available (surcharge)
• Library
• Safe-deposit box at front desk
• Multilingual staff
• Porter/bellhop
• Full-service spa
• Smoke-free property
• Wedding services
• Pool umbrellas
• Tours/ticket assistance
• Conference center
• Snack bar/deli
• Snorkeling on site
• Free self parking
• Airport transportation - pickup (surcharge)
• Beach umbrellas
• Beach sun loungers
• Pool sun loungers
• Beach towels
• Reception hall
• LED light bulbs
• Recycling
• Change of towels (on request)
• Change of bed sheets (on request)
• Guest education on local ecosystems and culture
• Energy-saving switches
• At least 80% of all lighting comes from LEDs

Rooms Available

• Suite, Non Smoking, Lagoon View (1 King Bed or 2 Single Beds)

  1 King Bed OR 2 Twin Beds

  Features a private balcony

  
  

  Layout - Bedroom

  Internet - WiFi 25+ Mbps

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Shower, bathrobes, and designer toiletries

  Practical - Laptop-compatible safe, iron/ironing board, and desk

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Bathrobe
  • Desk
  • Microwave
  • Dishwasher
  • Kitchen
  • Electric kettle
  • Stovetop
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Access via exterior corridors
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • LED light bulbs
  • Restaurant dining guide
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches

• Apartment, 2 Bedrooms, Non Smoking, Lagoon View

  2 King Beds OR 1 King Bed and 2 Twin Beds

  Features a private balcony

  
  

  Layout - 2 bedrooms

  Internet - WiFi 25+ Mbps

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, shower, bathrobes, and designer toiletries

  Practical - Laptop-compatible safe, iron/ironing board, and desk

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 5 (5 Adults)

  • Shower
  • TV
  • Hair dryer
  • Bathrobe
  • Desk
  • Microwave
  • Dishwasher
  • Kitchen
  • Electric kettle
  • Stovetop
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Access via exterior corridors
  • No rollaway/extra beds
  • Bedsheets provided
  • LED light bulbs
  • Restaurant dining guide
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches

• Studio, 1 King Bed with Sofa bed, Non Smoking (Stair Access Only)

  1 King Bed and 1 Twin Sofa Bed

  Features a private balcony

  
  

  Layout - Bedroom

  Internet - WiFi 25+ Mbps

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Shower, bathrobes, and designer toiletries

  Practical - Laptop-compatible safe, iron/ironing board, and desk

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Bathrobe
  • Desk
  • Microwave
  • Dishwasher
  • Kitchen
  • Electric kettle
  • Stovetop
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Access via exterior corridors
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • LED light bulbs
  • Restaurant dining guide
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches

• Suite, Mobility Accessible, Non Smoking (Lagoon View)

  1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

  Features a private balcony

  
  

  Layout - Bedroom

  Internet - WiFi 25+ Mbps

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Shower, bathrobes, and designer toiletries

  Practical - Laptop-compatible safe, iron/ironing board, and desk

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Bathrobe
  • Desk
  • Microwave
  • Dishwasher
  • Kitchen
  • Electric kettle
  • Stovetop
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Access via exterior corridors
  • No rollaway/extra beds
  • Bedsheets provided
  • LED light bulbs
  • Restaurant dining guide
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches

Guest Reviews

• Sally (10/5): - A nice hideaway close to town but feels very secluded
• Hiu Wa (10/5): - The hotel staff are really the highlight of this property; everyone was very kind and helpful to us. The service was above and beyond. Special shout out to the Concierge team, including Miky, who made sure we had fun plans when ours fell through, and Bob and Frank at the pool. The restaurant at the hotel has good food for when you don't want to go outside, or just wanted to relax after a day of adventure. There are free kayak for guests to use, the pool is nice. We'll be happily return to Ramada for our future returns to Vanuatu.
• Lynn Warren (10/5): - We experienced overall a very pleasant stay in a nice location with very helpful staff throughout. Some small maintenance items such as the pool area need attention to keep up the Resorts superior standard. Be sure you are allocated a room in the blocks along the lagoon not in the rear block up higher which is not very easy to access the pool or restaurant plus it has an inferior view. Blocks three to seven would be best away from the noise of the bar. The quality and price of the meals was on par with Melbourne but expect to wait a minimum of 30 minutes from ordering to receiving your meal. Thanks to the ever smiling staff.
• Andrew Robert Rosslyn (10/5): - Has everything you need
• Gabrial Jane (10/5): - Perfect
• James (10/5): - Thank uou
• Barbara Ann (2/5): - Terrible customer service and terrible refund policy.no consideration for issues outside people's control, no flexibility, would not recommend
• Jacob (4/5): Avoid this Place - Front desk is a joke. No one welcomed us or helped us with our bags upon checking in. Nothing was explained about the resort as well. The resort was not busy at all yet service was always slow or none existent. Shower room constantly smelt like sewage. Asked for buggy rides to the top of the resort a few times and they never came: Always ended up walking.
• Dee (10/5): Would stay again - Staff were lovely, view was beautiful, flame grilled skewers at the restaurant were delish, pool the perfect temp, quiet, walkable to town.
• Elizabeth (10/5): - Everyone was so welcoming and helpful. We stayed 6 nights in total and absolutely loved it. The food was delicious and the pool was so wonderful to swim in. We could borrow kayaks from the resort and kayak on the river too. So much fun and so relaxing. Thank you for a wonderful stay :-)
• Mm (8/5): - Liked kitchen facilities. Would book again solely for that reason
• Bruce (8/5): Very comfortable if not mobility impaired - A great room and nice enough overall but the "hike" from and to reception is a bit of a downer .... having to rely on the golf car shuttle was a bit frustrating at peak times but the drivers and staff were very cheerful
• Antranig (10/5): - Really great property. Staff were always so helpful.
• Ruben (10/5): - Excellent place to stay in Port Vila Great food at the restaurant!! Pool,gym and great service
• Michael (10/5): - Check if elevator is working if you can’t walk approximately 2 levels down stairs to the pool and restaurant before you go. Elevator was not working since earthquake in mid December and can be riatrictive to the elderly or disabled.
• An (8/5): - When we arrived, the receptionist was already outside waiting for us. The property is slightly aged, but very neat & clean. Our 2BR did not have a spec of dust and the air-con was already on when we walked in, which was nice. The pool area was nice with chairs / umbrellas. My kids & husband went kayaking, but the sea was choppy, so they came back quickly. We swam in the sea and saw lots of sea cucumbers, NOTE bring aqua shoes as the beach is very rocky and sharp for little feet. A-la-carte breakfast was great, my kids loved the pancakes & bacon, and I had the acai bowl or massive brekkie burger. Location wise, it's not walking distance to anything, will need to catch the bus for VT150 each way, to the supermarket or into town. There's a convenience store across the road, but a bit pricey. Overall a nice stay.
• Andy (4/5): - I didn’t get the Wyndham membership points.
• Beng Hin (8/5): Wonderful place to stay except for irritiating ant - Nice place to stay with great facilities. Service at the restaurants and sports bar was great as staff were very friendly and always obliging. Room is roomy and clean except for ants daily coming into the kitchen. A bit irritating! Apart from that, an enjoyed stay.
• Russell (8/5): - Unique location. Loved the pool and gym facility. Bit of a walk to get to the restaurant. Nice and clean , loved the cleanliness
• Nicole (10/5): - Could not fault the Ramada, it was clean, quiet, the staff were extremely friendly, the pool was just the right temperature, dining facilities excellent. The only thing I would like to see is a laundry guests could use (even if they had to pay). There was a service that the Ramada provided (charge per item - expensive).
• Heather (6/5): - The check in process was arduous. Took an hour to be allocated a room all while being told to ‘take a seat for a minute’ Staff didn’t really seem committed to helping us enjoy ourselves. Tv only had French movies Pool on Friday mornings has school children learning to swim so not really usable by guests - there should be a warning so we can make other plans
• Lauren Kathleen (10/5): - We had a great stay at Ramada. The room was clean and well equipped and was a very comfy bed. The staff were incredible, they go above and beyond to make your holiday. Buggy service to get around the resort due to the hills if you require. The food was incredible and the views are lovely. Highly recommend this resort for your stay in Port Vila.
• joshua (10/5): - Good for Port Vila. Probably one of the best if not the best
• Adrianus (8/5): - Nice place to stay in Port Vila, staff is very friendly and attentive, the facilities are good.
• Paul (8/5): - Nice view
• Bryan (8/5): - Loved this resort! So remote but next to town which was great! The only way to transport to town was taxi and everything here is pricey but the resort itself was beautiful. We really didn’t need to see the other beaches because the beach there was just as beautiful. Really quiet, the gym was ok but the pool was barely used. Some staff were really nice and welcoming and some were just normal.
• Emma (10/5): - Very nice hotel, option to use a kayak on the small beach. Food was good, room was very clean. Town/shops is about a 30 min walk away. Our room was on the top floor and there is no lift so request a low floor if you don’t want to carry suitcases up stairs!
• Kate (10/5): Great hotel for families - Great hotel especially for families and those wanting to option to be able to store their own food and drinks as it has a small kitchen. Beds are comfortable and bedding is lovely. Pull out sofa for child was quite hard but did the trick. Food at the restaurant was good (we recommend the steak!) Before we went we researched that tipping was not standard however we had a few uncomfortable exchanges with bar staff expecting a tip (we're happy to tip for great service however service at times at the bar was not amazing. There was one man in particular who working at he bar who was so lovely! We went to another hotel after and there was absolutely no expectation to tip and they even retuned change after we said not to worry about it.Beach/pool towels are scarce so i would recommend to bring your own if you can fit in your luggage. The comments about the hotel being on a cliff are valid but buggies are available and also the walk up/down isn't too bad. Also there is a small convenience store very close and a longer walk to a large supermarket (Which is amazing) and a bit further along is the markets. Overall a great hotel and would recommend and I would stay again.
• Total (6/5): Wouldn’t Go Again - Overpriced - Much better options around - Front Desk don’t listen to instructions
• KATHERINE (8/5): - Nice facility
• Sandie (10/5): - I have nothing to say as everything was wonderful, the staff are absolutely amazing. The only issue we found was the TV remote was hard to use and the resort had issues ytv reception. Would return on any other trips to Pt Vila
• Joanne (10/5): - The view from the lagoon suite was spectacular. Staff super friendly and helpful. Was disappointed that milk for tea and coffee was not replenished. The lift had internal hand rails that needed repair. The restaurant food was well presented and tasty.Would definately recommend friends to stay at the Ramada.
• Peter (10/5): - Friendly staff, great location on the lagoon. Great advice at the concierge with activities and transportation options.
• David (8/5): - Very clean and fresh. The most modern hotel I have ever stayed in, in Vanuatu.
• Gia (2/5): - I would not recommend, we were given a room next to a permanent star who had children that were loud and thumping, clearly left alone whilst the staff was working, I knew it was someone permanent as there were potted plants on their balcony. The room was ok, water stains on ceiling were acceptable considering they had a cyclone. No lift to the room only stairs that had no lighting (dangerous when we had to leave early morning carrying our luggage down 3 flights of wet stairs whilst it was drizzling. It was not the $300/night lagoon view we were expecting. Staff at dinner were utterly non existent, we got our main and they never came back, we ordered the lobster with butter lemon caper sauce and crispy potatoes which was actually a small overcooked lobster with some butter, a slice of lime on a bed of fries… it was definitely not worth the cost! I will not be returning and would not recommend to anyone.
• Robert (10/5): - Great room, lovely swimming pool
• Brendan (8/5): - We loved our stay at the Ramada Resort. The room was excellent - great space and excellent facilities. Ben the manager was friendly, interested in us and engaging. This extended also to the staff who were friendly, efficient land inclusive. Big shout out to Bob the pool attendant who was so good. As a gay couple we felt respected and included which was great. Overall the quality of amenities and service offered by the Ramada is way above some of the other quality we experienced on Vanuatu. Well done
• Si (10/5): - Great for family holidays. Breakfast is a little bit same same everyday. But facilities are great
• Stuart (10/5): - Good location, staff were incredibly friendly and looked after us well
• Polina (4/5): Good service but not all as good as promised. - The rooms and housekeeping were good, but lift was not working. We were not able to use the beach and very bad and poor breakfast. All these issues have spoiled our holidays and it was very misleading advertising by Hotel.com. You MUST check the conditions of the hotel and advice the guests regarding limitations very important facilities.
• Nilva (4/5): - Very poorly managed
• Verified traveler (8/5): Lovely overnighter that needs more bang for buck - The size of the junior suite was a lovely surprise. Really roomy and comfortable, having a kitchenette was very handy and the bed was amazingly comfortable. Our water stopped working for an hour just before check-out, right when we were hoping to shower and freshen up before our international flight, and we needed maintenance to come out and get our TV going. I expected a few more ‘expensive resort inclusions’ such as complimentary bottles of water and more towels. An online menu for the Sportsbar would also be good. The room service menu wasn’t very inspiring.
• Verified traveler (6/5): - IT was not free WiFi. First 500 mb free WiFi only. After you have to pay 500 vatu per day. WiFi also very bad.
• Verified traveler (10/5): - Excellent staff. Very helpful, very friendly. Will come again.
• Verified traveler (8/5): - nice and clean property. pool and gym is great. kind of easy to walk to downtown
• Verified traveler (10/5): - the property was relatively new so everything was in good condition, rooms were large and light
• Raewyn (8/5): - Great spot for a relaxing break. Major shortage of towels, had to chase most days. Some room maintenance issues.
• Verified traveler (4/5): - We stayed 5 nights and have to say the standard of service was well below par. For 4 of those nights we walked past the same dirty room service plates which would have been walked past every day by several staff. I'm sure the rats had a good feed on the scraps. Not sure if that's the branding message the Ramada wants! We tried to book in at 4.30pm after prior notice of our arrival time (again letting the hotel know of our expected arrival time) only to wait 30 minutes before our room was ready and check in time started at 2pm!!!. Feel like we were ripped off by 3 hours and were not offered any compensation or even simply a cold drink. We were harassed 4 times to check out on the wrong day because of a split booking made by the property which we told them about when we checked in. The last attempt by staff to evict us from our paid room was directed to my cousin who was extremely unwell trying to rest in our paid room to which the staff wanted her to walk uphill 500 metres to the hotel reception to settle the account even though we weren't meant to be checking out. We also had to ask 4 times for the beds to be made up as singles despite email confirmation before trip that this would be done. Finally at 9pm this was done. Some might say first world problems and I agree but if you pay for a 5 star experience (and boy did we pay) this was well below our expectations. I suggest Wyndham sorts this type of service out as its not on brand and in no way rewarding to your customers.
• Rocky (8/5): - Unfortunately the restaurant did not live up to expectations. There is much improvement needed if you want to keep guests in-house for breakfast lunch and dinner.
• BennyWorks (8/5): - Amazing staff, really attentive and always very helpful. After staying here I can see why some might never leave the resort. The rooms are large and clean and the view over the lagoon is beautiful. The restaurant and bar are well set out, the only thing is ran out of stock and change a couple of night we were there but given it was over Xmas it's understandable. Absolutely recommend this place!
• Katherine (10/5): - Modern, comfortable, relaxing view, some great staff
• Verified traveler (6/5): - Very nice property. People so friendly. Only criticism is the food and beverages are overpriced. An international hotel shouldn’t be charging an extra 3.5 percent on credit cards
• Verified traveler (8/5): - Loved the location! Great to have free use of the paddleboards and kayaks. Was a little disappointed with the cocktails. Some bar staff were excellent and cocktails were as expected , some missed chocolate syrup and honey around inside of glass as an example for toblerones. Not a cheap cocktail so wanting it to be as described.
• Verified traveler (10/5): - Absolutely dreamlike! My husband and I cant wait to go back! We had the most perfect time! Outstanding staff, super clean and luxurious suites, stunning outlook, yummy food, very reasonably priced drinks, stellar service all round. Island Time at its finest. Thank you to all of the Ramada staff for making our stay so wonderful, you truly showed us why Vanuatu is voted the happiest place on earth! See you again soon Ramada Port Vila :)
• Stanislas (6/5): Not a 4 star - While it looks good on paper (and honestly it is not a bad place to stay), many details make me think it certainly doesn't deserve its 4-star ranking.
• Verified traveler (8/5): - quiet and peaceful, close to town and restaurants.
• Verified traveler (6/5): - Up and down location. The property didn't flow, quite annoying.
• Verified traveler (8/5): - The resort generally is very nice, friendly staff, nice location. We selected the resort because it could provide a king bed - this turned out to be two singles pushed together which meant we should have just gone with a queen (rather than sleeping on two single beds). Wifi is amazingly bad, though typical of the island. Pool bar was never open, despite signs saying otherwise. Would I stay again? Would definitely look closely at all options first
• Patrick (10/5): - Service and kindness of staff. TV needs to be improved. Many bugs and freeze
• Verified traveler (8/5): - The property was close to town, supermarkets etc and was located on the lagoon with kayaks available to travel up and down the lagoon etc. Fairly new resort so facilities, rooms etc and great.
• LAURIE (10/5): All in all, a great place. - Really pleased that I chose this accommodation, originally booked for 5 nights, but stayed an additional 4. Our self contained Junior Suite was neat, spacious, and the bed was very comfortable. The view from the balcony was beautiful, lovely lagoon and also the pool and its surrounds. Many activities available, went kayaking down the lagoon to Erakor island which was fun. I thought the location of the Ramada was also very good, secluded yet just a quick inexpensive bus ride, or 30 minute walk to town. Grocery stores and restaurants also within a 10-15 minute walk. The staff were just fantastic, willing to help and always friendly, service with a smile! Emily and Junie in the Sports Bar and Bob by the pool deserve a shout out. I think the Ramada Resort Port Villa would suit young to old, with buggies always available to take people between reception and their rooms if desired. Wifi was usually fine and if I had a problem reception fixed it. There is someone at reception is 24 hours a day. If I visit Port Vila again, this is definitely where I’ll stay.
• Verified traveler (4/5): - Staff are inattentive and do not deliver TV and room keys a problem at least 6 times in 10 days
• Verified traveler (2/5): - Spent 5 days there had no tv and no wifi for most of it bathroom had an open shower that looked great but covered the whole floor in water which made the bathroom like a slip and slide. The food was very average breakfast was just the same food re heated in the baymarie every morning. Dinner at night was hit and miss with a lot of things in the menue not available. The couple we stayed with organised a bayby sitter for a night it was advertised for around $20 hr on there website but when they checked out got charged around $50hr. Overall a dissapointing stay.
• Jillian (6/5): Beautiful hotel with small disappointments - This is a great resort about 25 minute walk from the heart of town. Some positives are: great pool with lounge chairs. Free kayaks to use (which you absolutely should, as you can see starfish and more through the crystal clear water), and good service. Unfortunately a few things hindered the stay. First there are about 10 rooms with absolutely no view whatsoever, if you get one of these rooms so matter at a discounted rate or not, what you pay is not worth it, and you should stay somewhere else. Second starting at 2:30 the sun dips below the building and there is no longer any tanning by the pool, not the worst thing ever, but if you were imagining lazy poolside afternoons in the sun you will be disappointed. Finally, the brunch buffet runs until 10:30 but goes empty at about 9:45. Perhaps it was just the busy season but either you had to get there early or not at all. Overall it’s a well appointed room, and beautiful resort, but taking into account the above depending on the room and what you are looking for, you may be better off somewhere else.
• Verified traveler (8/5): - Room was nice and modern. Bed large and comfortable. Buffet breakfast was disappointing, hot food was cold.
• Nigel (8/5): Good, but some improvements needed. - Good overall, although the quality of food in the restaurant was average at best and not good value. The selection of wine was poor and quite expensive outside of happy hour. Friendly staff. Much better lighting is required on driveway to the main road.
• Will (8/5): - It was great. Not an expansive resort to walk around as it’s set on steep terrain. But you can call buggies to get you around
• JacksonFamily (10/5): - The staff at the Ramada were absolutely amazing. There were all so friendly and took great care of us during our holiday. Thank you for a beautiful stay 👍👍👍
• SineadPayton (10/5): - We had an amazing time at the Ramada. The guests were so friendly and welcoming and was helpful for every need. We were overwhelmed it was more than we expected. The only thing was the price of dinner and drinks was a little too high for us to enjoy as often as we’d have liked. We would otherwise recommend this resort to anyone looking to stay in Port Vila and the buffet breakfast was a delight to be missed back home.
• Verified traveler (6/5): - Feeding the fish swimming next to the restaurant. Location was not as near to town as suggested
• Verified traveler (10/5): Nice and cozy stay in Vila - Was clean and tidy. Service was really good. Got special rate for airport return transfer. The sports bar is nice, happy hour daily 5-7, tap beer and house wines half price, really good deal.
• Sharyn (10/5): Highly recommend ramada port vila - Excellent. Nice little gym, nice restuarant and self cook option. Excellent service ... and mini buses come direct to reception...
• Verified traveler (10/5): - We loved our stay at Ramada!! The staff were wonderful, especially the concierge Renata, who always went over and above. It was generally great value for money, with lots of extra inclusions. The only downside I found in terms of value was that the kids’ meals were quite expensive. As the rooms have good kitchen facilities, this was easy to overcome. The facilities were clean and modern and our room was serviced regularly. The resort could benefit from purchasing more pool towels and snorkelling equipment - it wasn’t overly busy during our stay however these items ran out every morning and guests began stockpiling. However, this is a fairly minor inconvenience and the only constructive feedback I could find from our fantastic experience!
• Rachel (6/5): Nice location but some things let it down - The room and the location were lovely. Easy walking distance to get to the center of town and restaurants. Nice pool looking out over the lagoon. However, there were many things about the service which were disappointing. When we arrived at 3pm we asked about the towels and were told they were on their way. The following morning when we went to the pool still no towels - we were told because the laundry was closed on a Sunday. Eventually we got them at 12pm the following day so 21 hours to get a towel. Turned out the Sunday excuse was was just a lie as it happened every single day with a queue of people hovering around until gone midday just to get a towel to sit by the pool in 30 degree heat. I feel sorry for the poor pool guy who gets hassle every morning yet the management don’t just get more towels or make proper arrangements for them to be available when people need them. Half of the parasols don’t work despite the hotel being new. Unfortunately one of the assistant managers seems to have no management skills whatsoever. He just shrugged when we told him about the towels and he laughed at another couple when they asked him. He is rude to the waiting staff in front of guests. One of the waitresses even had to apologise on his behalf for the way he spoke to people. The majority of the staff are lovely, especially Renata the concierge who is so helpful in arranging tours and activities and Alex the pool guy - but the assistant manager and his bad attitude let’s people down.
• Verified traveler (8/5): - Fantastic, reasonably small and compact resort. Within a 10 minute walk of supermarkets and a short bus trip to town. Property is located on the side of a hill and offers great views of the lagoon. However, this also means it is steep in parts. Typically not a problem as buggies are on call to transport guests between reception (top) and the bar/restaurant/pool areas (bottom). Thoroughly recommend.
• Verified traveler (8/5): - Good and clean hotel. Staff are polite and freidnely. I recommend for others
• Verified traveler (10/5): - Hi I loved our stay @ Ramada.All staff were excellent.We loved the food and the Maitre,d who was wonderful.The lagoon view and poolwere great too.Would come again Thanks Marilyn Mcgougan
• sharon (8/5): - very happy with the happy hour prices in the sports bar every afternoon.and great music at the same time
• Verified traveler (10/5): Great new alternative on the Lagoon in Port Vila - Brand new property, big comfortable rooms, great service. Close to town so not great surroundings but on the Lagoon so pool and beachside lovely.
• Verified traveler (8/5): Beautiful location - Great rooms and views. The food and drinks were well priced and tasty. No food service available late night. Seems a real pity as a lot of guests leave for the airport for the Sydney flight at 4:30am. Be nice to get coffe and toast at least.
• Rod (8/5): Beautiful outlook over the Lagoon - Beautiful view to look at from the rooms. friendly staff always smiling. You have to remember this is a 1st world hotel in a very poor place so the service was not perfect, The staff have a very relaxed way about them reflecting the overall pace of the country I don't know if I would like to change it and lose the charm and feel of a beautiful people. Our bus drivers Elli and James were fantastic running us all over the island. The activities at the resort were fun and changed every day.
• Alan (10/5): Best place in Port Vila - Great place to stay away from right down town Port Vila, but still close enough. Very focused on giving tourists a good time, with different entertainment on each night while you eat dinner. Internet extremely fast for the business traveller as well.
• Verified traveler (10/5): Great place to stay - Super friendly and helpful staff, great location, relaxing atmosphere. Be only careful with bus and taxi in front of hotel to make sure to get the right price! They are a bit cheeky :-) Also wouldn't hurt to get the access road a bit fixed up. rough and not enough light. Also worth mentioning is the excellent thai massage you can get there.
• Jo (8/5): - Reception staff are rude and lacking people skills. Charging a daily resort fee and ecco fee on top of the normal rates without notice . The staff down in the actual resort are lovely and nothing was a bother. Wi fi is a joke, but the resort itself is beautiful with everything you could wish for. Just a shame your last impression when leaving is of rude and ignorant reception staff.
• pat (6/5): not actually managed by Ramada.... - ...and it shows. it's the little things......not having tea and coffee replenished, until you leave a note requesting. Not having hand towels replenished...we decided to see how long it was before they realised.......they didn't ! Managing to use up 1gb of internet in less than 24hours....despite the fact between us we have used between 900mg and 1.4gb PER MONTH for the last 2 years ...the staff couldnt tell us what we'd used it up on, nor wanted to follow our reasoning......in the end it was easier to pay 2000vaht for us to have unlimited internet for the next 5 days !
• Karlene (8/5): Great Staff, food was superb. - Excellent Staff, nothing was a problem. Restaurant right on lagoon & sports bar was enjoyable with happy hour cocktails & tapas before our dinner. Our main course in the restaurant was superb. Breakfast was nice and the omelette was the best I’ve had. Enjoyed my stay.
• Christine (10/5): A step above the rest - Lovely property on the lagoon. Exceedingly clean and well appointed.

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