Cielo Maya Beach Tulum

Location: Tankah III, Mza 3 Lt. 36, Tulum, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 09:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Car hire
• Massage services
• Packed lunches
• Darts
• Shared lounge/TV area
• Board games/puzzles
• Shuttle service (additional charge)
• Kids' outdoor play equipment
• Public Bath
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Shallow end
• Spa/wellness center services
• Beauty Services
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• Delivered food - securely covered
• Thermometers for guests provided by property
• Mobile app for room service
• Happy hour
• Television in common areas
• Express check-in
• Free wired internet
• Snack bar/deli
• Snorkeling on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Private beach nearby
• Internet access
• Games
• Housekeeping on request
• Private picnics
• Wine release events
• Exercise/lap pool
• Japanese garden
• Fishing nearby
• Health or beauty spa nearby
• Swimming nearby
• Beach club nearby (surcharge)
• Hosted evening meal (reserve)
• Bicycle-friendly property
• Beach toys
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

  2 Queen Beds

  538-sq-foot room with garden and pool views

  
  

  Internet - Free WiFi

  Entertainment - 55-inch Smart TV with premium channels and streaming services

  Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Premium bedding and a down duvet

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Laptop-compatible safe, iron/ironing board (on request), and wardrobe or closet; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Closed-captioned TV

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Satellite channels
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Ceiling fan
  • Espresso maker
  • Premium bedding
  • Free WiFi
  • Down comforter
  • Free cribs/infant beds
  • Smart TV
  • Closed captioned TV
  • Bed sheets not available

• Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

  1 King Bed and 1 Twin Sofa Bed

  538-sq-foot room, furnished balcony with ocean views

  
  

  Layout - Bedroom and sitting area

  Internet - Free WiFi

  Entertainment - 55-inch Smart TV with premium channels and streaming services

  Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Premium bedding and a down duvet

  Bathroom - Private bathroom, jetted bathtub and separate shower

  Practical - Laptop-compatible safe, iron/ironing board (on request), and wardrobe or closet; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair-width doorways

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Satellite channels
  • Wardrobe or closet
  • Terrace
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Jetted bathtub
  • Ceiling fan
  • Espresso maker
  • Premium bedding
  • Separate sitting area
  • Separate bathtub and shower
  • Free WiFi
  • Down comforter
  • Free cribs/infant beds
  • Smart TV
  • Closed captioned TV
  • Wheelchair-width doorways
  • Bed sheets not available

• Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

  1 King Bed and 1 Double Sofa Bed

  645-sq-foot room, furnished balcony with partial ocean views

  
  

  Layout - Bedroom and sitting area

  Internet - Free WiFi

  Entertainment - 55-inch Smart TV with premium channels and streaming services

  Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Premium bedding and a down duvet

  Bathroom - Private bathroom, jetted bathtub and separate shower

  Practical - Laptop-compatible safe, single sofa bed, and iron/ironing board (on request); cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Closed-captioned TV

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Satellite channels
  • Wardrobe or closet
  • Sofa bed
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Jetted bathtub
  • Ceiling fan
  • Espresso maker
  • Premium bedding
  • Separate sitting area
  • Separate bathtub and shower
  • Free WiFi
  • Down comforter
  • Free cribs/infant beds
  • Smart TV
  • Closed captioned TV
  • Bed sheets not available

• Junior Suite, 1 King Bed with Sofa bed, Garden Area

  1 King Bed and 1 Twin Sofa Bed

  538-sq-foot room with garden views

  
  

  Internet - Free WiFi

  Entertainment - 55-inch Smart TV with premium channels and streaming services

  Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Premium bedding and a down duvet

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Laptop-compatible safe, iron/ironing board (on request), and wardrobe or closet; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Closed-captioned TV

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Satellite channels
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Ceiling fan
  • Espresso maker
  • Premium bedding
  • Free WiFi
  • Down comforter
  • Free cribs/infant beds
  • Smart TV
  • Closed captioned TV
  • Bed sheets not available

• Standard Double Junior Suite

  Featuring a private entrance, this air-conditioned suite is consisted of of 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. The suite offers a mini-bar, a tea and coffee maker, a wardrobe, a flat-screen TV with satellite channels, as well as garden views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Board games/puzzles
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Deluxe with Sea View

  The hot tub and spa bath are the standout features of this suite. This air-conditioned suite is consisted of of a flat-screen TV with streaming services, a private bathroom as well as a terrace with sea views.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Board games/puzzles
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite

  Boasting a private entrance, this air-conditioned suite comes with 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. The suite features a mini-bar, a coffee machine, a seating area, a flat-screen TV with satellite channels, as well as garden views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Mosquito net
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Board games/puzzles
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Grand Suite Deluxe

  The hot tub is a top feature of this suite. The spacious suite features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a bath. This suite has a mini-bar, a tea and coffee maker, a flat-screen TV with streaming services and a terrace.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Mosquito net
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Toilet paper
  • Board games/puzzles
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Thomas (9/5): ruhig und erholsam - direkt am Strand, dieser wird jeden Morgen gereinigt (Seegras); Es gab immer freie Liegen mit Sonnenschirm am Strand; ca. 20 Zimmer, sodass der Aufenthalt ruhig und erholsam war; in der unmittelbaren Umgebung gibt es keine Bettenburgen (große Hotels) es ist zwar ein Sandstrand, aber nur dort, wo kein Wasser ist; im Wasser liegen vom Ufer an viele größere Steine, die Staufächer der Kajaks haben keinen Verschluss (Gefahr des Kenterns bei Wellengang);
• Rebeca Vega (10/5): - Todo extraordinario!
• Claudia (10/5): Immillorable! - El lloc és increible. La sensació de platja privada, les vistes des de l'habitació, accés directe a la platja, el moll amb hamaques... tot era de somni! L'habitació enorme, amb varies seccions, espai als armaris... vam allargar la nostra estada perquè estavem super bé. El pitjor segurament és la presió de la dutxa, molt fluixa. Però compensa totalment per lo meravellós que és tota la resta. El jacuzzi de l'habitació era brutal però al obrir-lo va treure molta brutícia que debía tenir acumulada als conductes i ja no el vam utilitzar més perquè feia pena gastar tanta aigua.
• Débora (8/5): - A vista para o mar é incrível ! É distante do centro de Tulum
• Sébastien (9/5): -
• Thiago Henrique (10/5): -
• EVELINA (10/5): - Всё. Красивый бутик отель. Всё сделано со вкусом. Лобби очень стильный. Бассейн оригинальный. Еда вкусная. Супер сноркелинг прям напротив отеля. Cenote с дайвингом в 1 минуте от отеля. Окна не открываются. Я не люблю спасть с включенным кондиционером, но не было другого шанса. Нет места где сушить купальник. Музыка поп во время ужина - с таким красивым отелем это не работает. Телевизор за барной стойкой - зачем?
• feeney (5/5): -
• Francois (7/5): Bon pour l'apnée mais pour un court séjour. - L'hotel est très joli a première vue. Les chambres sont grandes. C'est au bord de la mer et ceux qui aiment l'apnée découvriront de jolis fond marins. Les repas sont bons, mais on a vite fait le tour du très court menu. Les algues s'accumulent au bord de la mer et le fond marin est en grosses roches. Donc c'est très limité pour une baignade agréable car l'eau est très peu profonde. C'est un peu isolé, sur un mauvais chemin. Donc pas beaucoup de choix pour manger et le menu de l'Hotel est très limité. Les odeurs d'algues en décomposition.
• Guido (8/5): -
• Gustavo (8/5): hermosa estadia - las vistas lamentablemente si bien hay acceso a la playa directo.., no se puede entrar al agua porque esta lleno de piedras..
• Monica (7/5): - Il posto è tranquillo Il mare di fronte all’albergo non è bello. Ristorante molto caro
• Sabine (8/5): -
• Florence (10/5): - Le personnel le petit-déjeuner déjeuner top ainsi que le restaurant et l hôtel intimiste Je recommande
• Erwin (9/5): Goed hotel! - Leuk klein resort, vriendelijk personeel, ruime mooie kamer, goed gevoel. Locatie was iets ver van alles, toegangsweg was eerder voor een 4x4, veel zeewier aan het strand (al deed het personeel hun best om dit zo goed mogelijk weg te halen), beperkte keuze qua menu voor ontbijt en dinner. Toch een goed hotel.
• Barbara (1/5): Inadmissible pour un hôtel à ce prix !! Les autres hôtels nettoient leur plage tous les matins !!! - Impossible de séjourner à cause de l’odeur nauséabonde sur la plage et même dans la chambre Odeur nauséabonde même dans la chambre à cause des algues non ramassées sur la plage! Obligé de changer d’hôtel. Pas de réponse à la demande de remboursement !!!
• Pita36 (9/5): Schönes Strandhotel in der Nähe zu Tulum - Das Hotel hat eine sehr gute Infrastruktur. Es gibt genügend Liegen und der Strand wird täglich vom Seegras gehrkt. Wenn man zum Personal hingeht, gibt es für alles eine freundliche Lösung. Die Zimmer sind groß und komfortabel und täglich wird Wasser und Kaffee aufgefüllt. Das Hotel liegt etwas außerhalb. Aber das weiß man, wenn man es bucht. Die abgeschiedene Lage wirkt sich natürlich auf das Preisniveau im Restaurant aus. Das Essen hat aber ganz gut geschmeckt (Steak haben wir mit Absicht nicht bestellt, da dies in Mexiko immer well done ist, egal wie man es bestellt). Das Frühstück ist auf Dauer etwas eintönig, aber auch das ist nicht ganz untypisch für Mexiko.
• Randy (10/5): Really nice, good food, good service. Really enjoyed my time here. - The place was really cool, very nice facilities. Right on the beach with a nice dock to swim from. I liked pretty much everything, it was all very nice.
• Ashwin (1/5): -
• Ashwin (1/5): -
• Ligia Rafaela (10/5): Schönstes Zimmer meines Lebens - Das Zimmer war riesig, die Bettwäsche wunderbar weich, alles sauber und traumhaft schön. Das schönste Hotelzimmer meines Lebens! Vorallem denlr erste Blick am Morgen aufs Meer :-) Eine Cenote in unmittelbarer Nähe und Tulum Zentrum war auch nah. Es gab jeden Tag Kaffeekapseln im Zimmer, der Wäscheservice preiswert. Lieben Dank an Jesus, der uns die allerschönste Schnorcheltour organisiert hat. Die Strasse ist etwas abenteuerlich und das Algenphänomen hat uns leider auch erwischt. Das Hotelpersonal hat aber alles drangesetzt es zu entfernen. Wäre der Steg etwas länger, könnte man auch ohne Gummischuhe ins Wasser. Das sind aber Luxusprobleme, es war alles toll!
• CANDICE (8/5): Muito bom! - Quarto amplo. Cama confortável. Muito bom. Localização, para quem não está de carro. Nesta época também tinha muito sargaço, mas estava em todas praias!
• sonia (9/5): Vue sur mer - Nous avons adoré le calme et la vue sur la mer. Le personnel est adorable. C’est génial de pouvoir avoir accès au canoë, au paddle et au matériel de plongée en apnée. Il faut absolument avoir une voiture.
• Lilia angelica (8/5): Excelentes vistas - Es muy cómodo y con buenas vistas Desafortunadamente nos tocó sargazo
• Victoria (8/5): Muy buena opción en Tulum - Todo muy bien sin problemas
• Uwe (8/5): -
• Rowen (10/5): Love Cielo Maya! A very satisfied returning guest - So quiet and peaceful, very helpful staff, incredible snorkeling, beautiful property right on Tankah Bay. Very safe for a solo female traveler. Great wifi speed, restaurants and cenote in close walking distance.
• Deniss (8/5): -
• Sadie (7/5): I will definitely stay again but hope to find a better price . My booking was last min so I paid 860 for 4 nights a litt - Quiet more intimate setting away from tourists traps. A few small restaurants with in walking distance and other activities. Ocean front was amazing and wonderful staff extensive friendly. Free Breakfast was good with different eggs Mexican style, pancakes or fruit with coffee. Small bar on site for cocktails. Fridge didn’t work but they do provide ice Jacuzzi tub jets wouldn’t come clean I tried to flush out a few times wouldn’t recommend using it I did notify cleaning not sure that they understood Water takes a few minutes to get hot at first thought no hot water but it actually eventually gets hot which is a lot better then a lot of places in Mexico. Not a deal breaker at all
• Marcelo (9/5): Paraíso - La habitación , las camas Precios excesivos en el restaurante
• Karina (9/5): Für 3-4 Tage pure Ruhe geeignet - Die pure Ruhe :) Kostenfreies Trinkwasser Kajak/SUP/Schnorchel Verleih gratis Innenraum zum aufhalten mit Gesellschaftsspielen Hängematten auf dem Steg Wenig/Kein Seegras Sauber und tolle Atmosphäre Restaurants nebenan Den Bewertungen vorab muss ich mich anschließen und das Frühstück kritisieren. Die Auswahl aus Ei oder Ei ist wirklich nicht gut gelöst und auch nicht reichhaltig. Nahezu jeden Morgen gab es Diskussionen oder Verwirrung der Gäste. Zwar konnten sich andere Mahlzeiten von der Karte bestellt werden, die fingen jedoch bei > 10€ an für zb einen Pancake… Abendessen/ Mittagessen viel preislich ähnlich aus.
• Giulia (9/5): -
• Pascaline (8/5): -
• Penny (10/5): - Great location, very clean, wonderful food and staff. We felt very welcomed and safe. Great water for snorkelling, kayaks and SUP are provided . The nearby Cenote is wonderful for swimming in. The noise from other guests was a bit loud at times but all was quiet over the night. The beach is very rocky so not great if you want to paddle at the shore but there is a dock with stairs Into the water.
• DONNA (9/5): - Very clean with lovely staff.
• Kęstutis (7/5): - The hotel was at the beachfront, pretty, big and nice room, big and pretty bathroom, has a nice seaview. Near to the hotel the is a pretty cenote, animals and birds visit this hotel. Breakfast are poor, we can't swim in the ocean from the frobt and from the bridge because the are a lot of stones.
• GINTAUTAS (1/5): - no good
• Ivan (8/5): -
• Pascal (9/5): -
• Susanne (8/5): Schöne Lage. Schöner Außenbereich. Mehr auch nicht - Sehr schöne Lage direkt am Strand, der am Hotel breiter ist als an den anderen Hotels links und rechts. Zu erwähnen ist hier dass der Strand außerordentlich gepflegt wird. Morgens wird gerecht, liegen gereinigt und schön aufgestellt, Algen beseitigt und auf Sauberkeit geachtet Spieglein spieglein an der Wand, so ist das Restaurant der schlechteste Spiegel des Hotels. Qualität und Sitzqualität in Verbindung mit unmotiviertem Service. Kein Wunder dass kaum Jemand im lieblos gestalteten Restaurant war. Bein inkudierten Frühstück bekam man eine Karte aus der man bestellen sollte ohne Hinweis darauf welche Speisen wiederum inklusive war. Wir mussten dies über die Rezeption klären. Es gab auch nur 1 Tasse Kaffee , eine weitere musste man bezahlen und in top wollte man dazu 15 % Service Tipp . Wir fühlten uns derart schlecht behandelt und gedemütigt dass wir entschieden am nächsten Morgen lieber gar kein Frühstück zu wählen. Anschließend möchte ich noch erwähnen dass der zimmerservice an 2 von 3 tagen nicht in der Lage war frische Handtücher zu liefern weil einfach keine verfügbar waren. Hier mussten wir mehrmals täglich an die Rezeption und im Handtücher bitten die dann am letzten Tag erst bei 3. Nachfrage um 17 Uhr gebracht wurden. So einen schlechten Service innerhalb eines Hotels habender tatsächlich noch nicht erlebt.
• Aline (10/5): -
• pierre (9/5): Nice place if you want some calm in the Tulum area - Nice small hotel Nice view to the ocean, big room, nice staff The beach is not the best in the Tulum area. A little far from Tulum, you need a car or a taxi to get there
• Javier (9/5): Hotel bonito con una vista espectacular - Hotel muy bonito, limpio y con una vista espectacular desde el muelle. Las opciones de el desayuno incluido son muy limitadas.
• Althaller (6/5): - Die Ruhe der Bucht Der Gestank im Badezimmer und das kalte Wasser zum Duschen. Frühstück sehr lieblos. Kein Ambiente zum wohlfühlen.
• tim (7/5): It was a reasonable last minute choice - spacious rooms Beach is not good. The bottom is rocky and not very comfortable
• Mariam (8/5): Lovely and off the beaten path - We loved our room and the view. The staff was fantastic and helpful. The restaurant needs updating
• Theo Fonville (9/5): -
• Suneela (10/5): Fabulous stay! - Beautiful hotel, right on the beach. Terrific staff and yummy restaurant. Right across from the hotel is a cenote where groups of people were going diving and snorkeling. It looked like a lot of fun, be we did not get to explore it If I had read reviews closer, I would have been more prepared for the bumpy ride from the main street to the hotel. But it wasn't terrible and we got used to going up and down it with our rental car. Helped to have an all-wheel drive rental. It wasn't really conducive to walking places. Also, we stayed in a beachfront room on the ground floor, which meant other folks would sit just outside of our balcony to eat or drink or enjoy the beach. In other words, the balcony wasn't very private.
• PELTIER (5/5): Hôtel triste - La vue de la chambre magnifique si vous avez payer le supplément pour vue sur mer. L’ambiance dans l’hôtel était glaçante et triste , aucun sens du service, le personnel etait sur leur écran de téléphone et tout juste s’il levait la tête pour dire bonjour.
• Viviane (8/5): Parfait - Les chambres, le petit déjeuner, la piscine, les kayak à disposition La plage n’est pas praticable comme à Tulum sur les bords mais on peut se baigner
• Nicholas (9/5): lovely hotel great staff and a pleasure to be there the road to it is very bumpy for the last 2km - Room great location great the seafloor a few meters out is very rocky so take beach shoes Having to use an app to choose breakfast not a great look for a 4star hotel
• Simone (8/5): -
• Ramona (10/5): - La tranquilidad del lugar
• Marcello (5/5): Ha tutto il potenziale per migliorare…. Ma allo stato attuale non ci tornerei. - La posizione molto bella, peccato per quel chilometro per arrivare in struttura… praticamente impossibile da fare, andrebbe spianata tutta. Sicuramente la colazione è stata molto deludente, per il prezzo speso mi aspettavo di più. Il rubinetto del lavandino non funzionava bene e in generale le camere hanno bisogno di una rinfrescata.
• Winfried (8/5): Guten kleines Hotel am Meer - + Sehr schönes kleines Hotel, direkt am Meer. Kein großer „Betonbunker“. + Die Zimmer waren sauber, groß, klimatisiert mit allem was man braucht (Safe, eigene Strandbadetücher, Fernseher, Espresso Maschine, WiFi, etc.) ausgestattet. + Jeden Tag wurden frische Trinkwasser Flaschen ins Zimmer gestellt + Kapseln für die Espressomaschine wurden jeden Tag aufgefüllt + Genügend Liegen, Sitzsäcke und Sonnenschirme am Strand + Holzsteg ins Wasser mit Hängematten, -sitzen + Schnorchel und kleine Boote zum paddeln konnten kostenlos ausgeliehen werden + Die Zimmer mit Blick zum Wasser hatten einen kleine, schönen Balkon mit Stühlen + freundliches Personal o Die Zimmer mit Gartenblick hatten eigentlich nur ein Fenster zum Innenhof, hier musste man die Vorhänge schließen, da hier die Leute direkt vor dem Fenster vorbeigingen. Also kein Blick auf Garten, etc. o Der Strand war nicht sehr breit o Der Wasserzugang wahr sehr, sehr steinig, die ersten 50-100 Meter nur mit Badeschuhe zu betreten o Das Meerwasser war, wg. der Steine, in den ersten 50-100 Meter braun, danach wurde das Wasser dann so klar, wie wir es erwartet hatten (wenn man es geschafft hatte, raus zu kommen) o Das Hotel ist etwas abgelegen, ohne Auto geht gar nichts (oder man bestellt sich jedes mal ein Taxi) - Wir hatten mit Frühstück gebucht, das bedeutete, dass wir aus einem Obstteller (3 kleine Ananas-, drei kleine Mango- und drei kleine Papayastückchen, sowie einer halben Banane) und 5 verschiedenen Eierspeisen zwei Gerichte auswählen konnten. Dazu gab es lauwarmen und sehr dünnen Kaffee (wir haben die Espresso Maschine auf dem Zimmer benutzt – jedoch gab es nur zwei Kapseln pro Tag). Alles andere (z.B. Toastbrot zu den Eiern) musste extra und sehr teuer dazu gekauft werden. - Das Restaurant ist sehr, sehr teuer. Wir haben nur einmal dort gegessen (Speisen waren richtig gut), dann sind wir jeden Abend nach Tulum gefahren (hier konnte man für den halben Preis essen – ebenfalls super gut) - - Aber Achtung – und das meine ich jetzt wirklich so – wenn sie mit dem eigenen Mietwagen kommen, unbedingt eine Unterbodenversicherung abschließen. Bei der Rückgabe des Autos mussten wir lange warten, da wir einige Kratzer am Unterboden hatten. Man erreicht das Hotel nur über einen, sehr, sehr, sehr schlechten Weg (angeblich kann das Hotel hier nichts machen, da es im Naturreservat liegt). Eigentlich besteht der Weg nur aus Schlaglöchern. Bei mir ist meine Frau vorausgegangen und hat den besten Weg erkundet. Und zu guter Letzt wurden diese schon sehr, sehr tiefen Schlaglöcher noch zusätzlich von schweren Lastwagen, die eine Baustelle belieferten, vertieft. Für die ca. 2 KM lange Zufahrt benötigt man ca. 20 Minuten. Nur im Standgas und mit viel, viel bremsen vor jedem Loch. Uns hat die Zufahrt eigentlich den ganzen Urlaub dort vermiest, da jeder Ausflug nach Tulum oder Celoten oder tauchen mit Schildkröten jedes mal überlegt sein wollte.
• György (8/5): Very bumpy road to there - but a good quiet hotel - It was comfortable and we had a nice, large room and bathroom. They gave us a lot of towels etc, and we had jacuzzi as well. The location is quite good, there is not much noise nearby. There is a small shop a couple of meters away. And the cenote! The staff was also nice and helpful, thanks for that. They gave you accessories for kayaking, and besides that, the wooden part is very nice and they can manage to do food/drink serving there. - the drinking bottled water was not too much (they gave it daily), and the coffee pods were never replaced (although they had to originally +once I asked at the reception and they gave me new) - there is a muddy road (1,6 km) FULL with holes, that is the only option to reach the hotel from the motorway - it is pain in the ass especially after raining. - the cocktail 1+1 is not a typical story: it covers only a few types of drinks! Ask for that. - the ocean/sea is full brown near to the shore: it is because of sargassum, so not the hotels fault. However, nobody swam. - there is no restaurants open nearby in October (only theirs)
• Marie Line (10/5): - Tout excepté l emplacement car l accès est difficile Accès difficile chemin de terre avec beaucoup de trous attention ⚠️ à votre voiture
• Daniel (9/5): Tulun Cielo Maya Beach - Superbe hôtel très jolie décoration avec plage privée et son ponton. Chambre confortable luxueuse et super propre. Bonne connection wifi Bon petit déjeuner. Je recommande à 100 pct L'accès à l'hotel est un chemin de terre tout cabossé et carrément défoncé accessible en Suv ou 4x4 sinon la voiture touche le sol. Un peu loin du centre de Tulum il faut impérativement une voiture.
• Virginie (10/5): Endroit cosy proche de Tulum - L’hôtel est un joli bâtiment avec une belle piscine donnant sur la mer. Il y a plein de transats, poufs, hamacs, nids,… qui ont fait le bonheur de nos ados. Les chambres sont grandes. Le personnel est sympathique. Prêt gratuit de kayaks, paddle, matériel de snorkeling, on a été en autonomie jusqu’au premiers coraux à 200m depuis l’hôtel. Pour répondre à plein de commentaires lus avant: - petit déjeuner : ce qui est compris est très clair, il y a des ** sur la carte à côté des plats compris. Pas moyen de se tromper. Il faut choisir un des plats. - caution: ce n’est pas pour la chambre c’est pour l’ardoise de consommations au bar ou au restaurant. L’alternative pour ne pas la payer c’est d’accepter de payer chaque commande au moment où on la fait (et pas les mettre « sur la chambre ») ce qui est compréhensible. Le dernier jour on partait très tôt, avant l’ouverture du petit dej, on a demandé la veille si ils pouvaient nous donner qqch à emporter mais ils ont dit qu’ils ne donnaient rien en dehors des heures du petit dej. Pas très grave mais un peu dommage.
• Fermin (8/5): -
• Bolaños (10/5): - Atención muy buena, Instalaciones, vista, comida, limpieza todo muy bien muy recomendable, si regreso El camino de la carretera al hotel super descuidado y con mucha basura
• Philipp (10/5): Favourite stay in the Tulum area - We love to stay at cielo maya. The staff is helpful. Most employees actually speak maya and are very friendly (Santos for example). The road to get to the hotel is in bad condition (now after rainy season). There was still some seaweed, but the hotel actually cleans the beach.
• Dora (8/5): Excellence stay - The place is very clean, and friendly staff The cut off time to be in the pool at 10 PM
• julio (10/5): - El lugar es igual que como muestra las fotos un lugar precioso para ver el amanecer muy buena comida La calle de acceso debido a que es invierno estaba un poco en mal estado pero a pesar de que íbamos en un carro pequeño se toleraban los baches Hola cómo estás cómo estás
• Dirk (6/5): Pleasent for a short stay - Clean hotel, spacious room, right at the beach. Good location near cenotes and Akumal. Informational only: the road to this hotel is a real bumpy ride. Nothing the hotel can help with Ok we are still in shape to carry our heavy luggage up two stairs, as there is no elevator. But the fact that no-one even bothered to offer help, i can only think of the poor souls that are unable to carry all their suitcases up. I guess you have to ask for assistance, rather than being offered. The place is a bit remote, so you’re bound to eat at the hotel. Not a problem but good to know if you stay long at this hotel. Not sure if it is odd, but it is a first time ever that we had to pay a deposit for a stay at a hotel. (?)
• Gustavo (8/5): - My wife and I , we love this place , great service 100% recommend , easy to rent a car thank you very much for everything
• Ana Maria (10/5): Maravilhoso! - Hotel perfeito, ficamos no quarto com hidromassagem realmente uma experiência. A parte da praia pertencente ao hotel é muito boa, intimista. Um hotel perfeito para relaxar. Além disso, o restaurante é muito bom e os drinks também. A 20min da zona hoteleira, então super prático.
• David (8/5): - Ubicacion y habitación Restaurante por debajo de expectativas, mejor ir a cenar a algun restaurante de los hoteles cercanos
• Michael (6/5): -
• Elizabeth (8/5): Beautiful location, friendly welcome, clean and spacious rooms. - This property is right on the beach, down a bumpy track from the main highway (307). It has it's own restaurant, and there are a few others within walking distance. The breakfast is excellent and plentiful, including toast, fruit, juice, coffee and eggs served in various ways (eg. with bacon, sausage, etc). We were in room 1 - ground floor with a balcony looking out to sea. It was really spacious and comfortable, with sofas in the living area. The bathroom was huge and to me it felt like the design was as much about the bathroom as the sleeping / living area. The centre-piece of the bathroom was a huge whirlpool bath, which we thoroughly enjoyed. Bath salts were provided, along with dressing gowns. The toiletries were exceptional, especially two bars of really lovely soap for the shower and hand basin (as well as shower gel/shampoo and hair conditioner). The other thing that made the bathroom such a beautiful space was the lighting - lots of choices to create just the right atmosphere / allow you to relax. We were there at the height of the sargassum season. I didn't mind the smell (it reminded me of beach trips in the UK in my childhood), but others were not keen. We did observe hotel staff working really hard to clear the beach of the rotting sargassum, but this was very manual labour (as opposed to the tractors we observed at bigger hotels in Playacar) and was very much work in progress. The beach must be really stunning when the sea is clear. It was, however, possible to escape the sargassum by spending time on the hotel's beautiful pier, which includes shelter from the sun and hammocks, and when the breeze is blowing off the sea this tempers the seaweed smell. It was so relaxing to laze on one of the hammocks, partly reading my book, partly dozing and partly looking out frigate birds and pelicans swooping overhead. The pool was beautiful, clean and cool. The hotel supplies beach towels. My only criticism of the wonderful bathroom is that there are not enough hooks etc to hang up wet towels to dry. The other thing that seemed a bit odd was that whilst the breakfast was included, the waiter asked for a substantial tip on our first morning, and basically sent me back to my room to get some cash. I queried this with the reception and was told the tip wasn't obligatory. It didn't happen again.
• Isis (9/5): - Que mi habotación estuviera a la entrada de la recepción
• Emanuele (7/5): - Posizione sul mare Colazione molto scarsa
• Rachel (1/5): - Nothing My husband got food poisoning from the restaurant. Unfortunately when we notified staff the next morning they did not offer to refund the meal. Also, the room was very musty.
• Dawn (10/5): North Tulum beachfront - We absolutely loved the hotel! You walk up the entrance of the hotel and it's open to the ocean, great breeze coming off the water, beautiful hotel! Great staff, very, very comfortable king sized bed. Slept very well! Very quaint hotel that was close to a couple of restaurants, which were phenomenal. We will definitely be back.
• Beatriz (10/5): - Nos encantó, muy bonitas instalaciones, muy amplias y limpias, el personal muy atento y servicial y el desayuno delicioso y en general tiene muy buena cocina el restaurante, muy recomendable.
• Arturo (10/5): Maravillosas mini vacaciones - El hotel en general es lindo, la habitación tiene muy buen espacio y las comodidades son suficientes y adecuadas, la comida en el restaurante es de buena calidad y el servicio es de muy buen trato, siempre atentos y amables. Es la segunda vez que nos hospedamos en el lugar y sin lugar a dudas volveré a hacerlo. No es un tema del hotel, de hecho ellos estuvieron tratando de quitar el sargazo de la playa, pero había demasiado y no pudimos disfrutar esa parte. No obstante, conocimos otros lugares y en general la pasamos super bien!
• Citlalli (9/5): Muy agradable - Las camas son muy cómodas, todo muy bien. Solo el camino para llegar estuvo muy feo, y lastima por el sargazo no nos permitió disfrutar la playa El sargazo y el camino para llegar estaba muy feo
• Davide (10/5): -
• kevin (7/5): Paradise Lost, and then Found - Seaview room was very nice. Staff were very helpful. Kayaking and snorkelling facilities excellent. Good base to explore Tulum and the local sights by car. Within walking distance of Casa Cenote which is popular with divers which has a resident crocodile which you might see! Limited breakfast menu. Small hotel which has not been helped by sargassum influx and drop in tourists. Plenty of room to improve offering. 13 speed bumps to cross when driving to hotel.
• Ivan (10/5): - Hotel in posizione molto tranquilla, ideale per chi si vuole rilassare lontano dal caos. Lo staffa molto gentile e disponibile. Possibilità di fare ottimi massaggi direttamente sul molo. Mancano collegamenti economici tra l'hotel e il centro di Tulum. Al momento si deve prendere un taxi il cui costo è parecchio alto.
• Hector (10/5): Nice cozy place to enjoy with family or in couples. - Nice, cozy, comfortable, all you need to enjoy the stay. Lots of places to visit nearby. Nice Swimming pool . Service was great The towels could be replaced more frequently
• Melanie (1/5): Keine 4 Sterne!! Wir sind wieder abgereist ! - Nichts, wir sind nach 2 Tagen wieder abgereist. Das essen war schlecht und überteuert. Zum Frühstück gab es 3 Eierspeisen und Pancakes. Alles andere musste extra bezahlt werden. Es gab keine Saft zum Frühstück. Das Restaurant war wie aus einer Jugendherberge. Die Kellner fragten ständig nach Trinkgeld. Die Zimmer waren alt und die Matratze schlecht. Pool war klein und Duschen kapput. Die Standliegen waren kapput und uralt. Wie dieses Hotel 4 Sterne haben kann ist ein fake. Das Seegrass das angespült wurde ist NICHT gereinigt worden und es stank den ganzen Tag nach verfaultem Fisch und Schwefel. Das Personal hat es nicht interessiert. Auch das wir früher abgereist sind weil der Aufenthalt schrecklich war hat niemanden interessiert. Die Bewertung auf Booking von 8,6 kann nicht stimmen. Achten Sie darauf das nach einem schlechten Kommentar immer 2 sehr gute Bewertungen ohne Text folgen. Das macht das Management wahrscheinlich selbst. Um das Hotel gibt es nichts, die Straße ist ein Feldweg. Die Cenote die in der Nähe ist muss man auch zusätzlich bezahlen. Das Hotel ist nicht zu empfehlen. Es ist eher wie eine Jungendherberge!
• Chad (9/5): Its a really pretty hotel with great staff. Just some minor issues. - Breakfast was good and quick. The rooms were nice, and very clean. The pool was small, but nice. The staff was super friendly. The sargassum was super thick, not that they can do anything about it, but you cant get in the water there. The beach wasnt being raked, so it was stinky off and on. The nearby cenote does have a cost to go in. We told them our shower had a leak in the showerhead that was causing the water to shoot up and hit the ceiling and go all over- they said they would send someone, but didnt. I didnt chase them for it, its not my ceiling thats being damaged.
• Helga (8/5): - The hotel is fantastic constructed and decorated. Nice rooms, beautifull swimming pool and beach. It’s really quiet. You can use a boat and a canoe for free. Recommandation if you want a quiet and beautifull place. Most of the staff are really friendly. One older man in the bar/at the restaurant/breakfast is really not friendly, but searly and bearish. He told there were almost no options and he asked roughly for a tip with the inclused breakfast. Recommandation to the hotel: ask a little more and give a little more options at breakfast. When they would be more friendly a lot more people would drink and eat in the restaurant and the bar. The sargassum was really severe and the smell was not nice. But the hotel can’t do anything about it.
• Chris (8/5): Very good - The facilities are very spacious and clean. The room was very nice and with a lot of space. I liked the hammocks by the water. For a peaceful and relaxing retreat is perfect spot, it's so quiet and peaceful in general. I didn't like the attitude of the waiter sometimes, they seemed so greedy over the tip. I didn't like either that it's so far away from the center. For a solo traveler better book something closer to the town.
• Atieh (10/5): natural and artistic feel in front of ocean - We spent 3 nights in a seafront suite in Tulum. The view and location were beautiful — calm, tropical, and only a short 2-minute walk to a nearby cenote, which we loved. The room was large and nicely decorated, and the entire place had a unique, rustic charm — especially the lobby. That said, the cleanliness wasn’t quite at the level we expected. We encountered a strong sargassum (seaweed) smell, which affected our enjoyment of the beachfront, but we understand this is seasonal and not the hotel’s fault. The biggest downside was the breakfast. Even though it was included in our reservation, we were charged extra for simple items like scrambled eggs and service was inconsistent — we waited 20 minutes while other tables were served. Despite that, the reception team and cleaning staff were excellent, warm and professional. If you have a car, it’s an easy 20-minute drive to the Hotel Zone. Overall, it’s a peaceful place with charm and potential, but it needs improvements in service and breakfast quality.
• Yasna (7/5): Beautiful property with weird policies, room for improvement - Beautiful property, the pool and the lobby area, also the room was nice. Staff was fine We accidentally broke a glass and they charge us $29 US dollars for it, at first I thought it was funny/weird that they charge you for something like that, but when they told me $29!! Then it was not funny anymore, they said is because it was the same brand as the coffee maker in the room…they also charged us for a missing washcloth, that I know we didn’t take but we weren’t going to wait for the housekeeper to arrive just to ask her if she put it in, as we have to leave for the airport. The safe didn’t work, and we told the front desk right away but they never fixed it. The room did not have an iced bucket, we requested one but they said they didn’t have any, then 2 days later we saw a new guest getting one from the kitchen no problem. The room did not have an iron and we really needed one, again they said the hotel only has 2 and they had been lend to other rooms already, and they could not ask for those back, so we just couldn’t iron. The exchange rate to the US dollar was 16 Mexican Pesos when everyone else in the neighborhood was doing 18.50… that and the fact that the restaurant overlooks the backs dirt street of the property made us not want to have dinner there, all the other properties in the neighborhood have the restaurants overlooking the ocean, in conclusion it felt like they try to get your money how ever possible.
• Jose (10/5): Exceptional -
• Atiye (10/5): Great view of ocean it worth - We stayed 3 nights at this hotel in a seafront suite. The location was stunning and peaceful, and the suite was spacious with a beautiful ocean view. However, during our stay, there was a strong seaweed (sargassum) smell, which was quite unpleasant — but we understand it’s seasonal. The design of the hotel and the lobby was truly beautiful, with a natural and artistic feel. Cleanliness could be improved – especially in the room. We had booked with breakfast included, but the breakfast was very disappointing. We were charged extra for basic items like 5 scrambled eggs (around $10), and the coffee service was inconsistent — sometimes delayed or forgotten entirely. The staff were very kind and welcoming, especially at the front desk and housekeeping. The hotel is about 20 minutes from Tulum Hotel Zone, so you’ll need a car, but it’s very close to one of the cenotes, just a 2-minute walk. Great atmosphere and location, but some service aspects need attention. The breakfast, also staff of restaurant
• Christian Joan (10/5): - Property location is greant
• Mazeratis (10/5): Exceptional - Beautiful facilities, well designed, excellent staff Unfortunately for the hotels here, the seaweed has reduced the number of visitors. However, once you get over the initial surprise of the smell, you don't even notice it and it meant that it wasn't very crowded anywhere.
• Kortney (6/5): Disappointed on the cleanliness, but the staff was friendly - The pool was beautiful and the staff was friendly The rooms did not appear clean. There was hair in the shower, the floors were dirty, and the linens had stains on them.
• Marisela (6/5): - Unable to get in the beach. Very disappointing
• Maisam (10/5): Top notch service - Picturesque hotel I booked it for my photoshoot. Location is in a more remote part of Tulum not the most accessible but on the upside food was more reasonabley priced than other hotels. The Customer service was above & beyond.
• Therese (10/5): - Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.
• Susanna (9/5): Lovely hotel away from hotel zone - Friendly staff, beautiful setting and relaxing vibe Nothing really!
• Jaime (10/5): Exceptional -
• Sohrat (4/5): - While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
• Nicolas (10/5): Beautiful and relaxing place! - Very beautiful and relaxing place away from the crowds of Tulum! The road coming is is a little rough but I would stay here again!
• Del (8/5): - Very nice & quiet place for couples really recommended.

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