Hotel Kurobe

Location: Unazukionsen 7, Kurobe, jp

Star Rating: 3 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 03:00 PM - 07:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Free beach shuttle
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Massage services
• Table tennis
• Ski storage
• Non-smoking throughout
• Board games/puzzles
• Kid meals
• Public Bath
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Ski storage
• Ski-in/ski-out access
• Free wired internet
• Ski lessons on site
• Self parking (surcharge)
• Free beach shuttle
• Offsite parking discounted rates available
• Spa tub (surcharge)
• Internet access
• Games
• Wine release events
• Reception hall
• Japanese garden
• Garage
• Snow sports gear
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Japanese-Style Room with Shared Bathroom

  Providing free toiletries, this family room includes a shared bathroom with a hairdryer. The air-conditioned family room provides a flat-screen TV, tatami, a safe deposit box, an electric kettle as well as a quiet street view. The unit offers 5 futons.

  Max Occupancy: 5 (5 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Heating
  • Electric kettle
  • Upper floors accessible by elevator
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Tatami (traditional Japanese flooring)

• Family Room with Private Bathroom

  The unit offers 5 futons.

  Max Occupancy: 5 (5 Adults)

  • Private bathroom

Guest Reviews

• Jasmine (10/5): - Good NA.
• yasuo (10/5): 満足しました - 接客がとても良い。 外出の際の送迎が充実していた 窓からの景色が良かった ホテル側から歓迎のメッセージを受け取りました。 (全てに共通したものではなく、各グループに対して)
• Huber (10/5): An absolutely sugoi stay in Kurobe, a real treat - Amazing place to stay, absolutely gorgeous location and the Onsen was absolutely to die for. The hotel was a bit old and had a bit of an 80s vibe which was really cool. And it was amazing to receive kimonos to wear, and you could just walk around everywhere in them. Honestly just do yourself a favor and stay here Sugoi
• Nadia (10/5): -
• debbie (9/5): - Loved the traditional style room and the kimonos and onsen. Staff were awesome. That we could not add dinner for a y of our nights stay.
• Tyvian (9/5): An idyllic setting. Large beautiful onsen. Old school charm. - Wonderfully attentive team. Old World charm. The outside onsen is beautifully located. Classic style and service. Difficult to describe but it’s certainly a little dated. You feel a little like you have been transported back to the 1960’s but in some ways this is actually a positive.
• Daisuke (10/5): また訪れたくなるホテルです。 - 予約の際、質問を丁寧に返信いただき大変好感をもてました。 おもてなしも非常によく、設備もレトロ感はあるものの清潔にされており過ごしやすかったです。 露天風呂からのロケーションは最高でした。
• CHIKAKO (8/5): -
• Nigina (9/5): -
• Nuchanand (9/5): -
• Kento (9/5): -
• Chada Hoopz (10/5): - All the staff are extremely friendly and very helpful. The bridge and mountain view are so beautiful. Breakfast and dinner are just like fine art and taste delicious. Onsen is on the top of our stay. We love this place. ☺️ Nope
• olivier RIALLAND (10/5): - L'amabilité du personnel La dimension de la chambre La vue exceptionnel Le charmes de l'hôtel resté dans sun style année 60 typique Le petit dejeuner doit etre réservé la veille et servi avant 8h00 du matin. Mieix vaut le savoir... Sinon excellent petit dejeuner juste à côté au cafe Mozarr
• Koike (8/5): - 従業員さんの対応が、素晴らしかった。
• Enrique (8/5): Rincón especial en Unazukionsen - Personal muy amable y servicial. El onsen exterior está muy bien. La habitación amplia y bien decorada con vistas muy bonitas. El desayuno una maravilla. Te dejan yukata para moverte por el alojamiento. Servicio de bus para llevarte del hotel a la estación. Quizás la zona del aseo en la habitación se pudiera modernizar algo. Sobre todo si no vas a hacer uso del onsen.
• HIDEKI (6/5): - 川が綺麗だった。 特になし
• Kee Chuan Andrew (10/5): Hotel room and onsen with great views of the gorge. - Spacious tatami rooms. Rooms and outdoor onsen had great views of the gorge and passing rail train. Breakfast and dinner were delicious, and staff were friendly and helpful.
• MEI FUNG (7/5): -
• Agenor (7/5): The hotel is quite dated but the rooms were clean and the onsen was lovely. Really lovely view of the valley. The dinner - The onsen and the food were great! The facilities are dated
• MORI (10/5): -
• RIO (9/5): -
• Arnaud (8/5): -
• JUN (10/5): 景色绝佳的露天风吕 - 位置绝佳，尤其是室外汤池的景观无敌。服务很不错，前台服务员专门学习了中文，能很顺畅沟通。我们退房晚，错过了酒店送站车时间，还专门为我们加开了一次。另外酒店在小细节方面非常用心，入浴，用餐的场地前，都放着写有客人名字的手写小卡片，尤其是浴场前的，满满一页手写的感谢语，客人还可以取下带回去。 餐食在温泉酒店里属于平均水平，没有太惊艳的地方。
• Celia (10/5): - 非常感謝這裡的員工，提供接駁服務外，在我們搭錯站時，耐心與我們確認位置、在寒冷的冬天等待晚了一個小時的我們。 員工們十分親切，讓我們有種溫馨的感受，是許多住宿不曾感受到的溫暖。 另外，超級推薦訂他們的早餐，會有一間專屬包廂可以一面欣賞窗外的景致一面品嘗餐點，非常享受。 沒有。
• Clerc Mourlan (10/5): -
• GEOK TENG (8/5): Very great and awesome staff. Thank you. - Staff is excellent, sincere and very well polite and attentive. We were stuck in the rain, trying to park our large 7 seater car at night. The staff came out themselve with umbrella and assisted us in parking.
• CHUN-PEI (10/5): -
• Pongpanich (10/5): -
• YIYANG (10/5): -
• KYOKO (8/5): 満足てす - ロケーションが最高でした！
• Yuko (7/5): 子ザルに会えた - 大雨でしたが、ホテルから夕食のお店まで送迎して頂き、帰りもすぐに迎えに来て頂いて助かりました！ 朝食の後、無料のコーヒーを頂きながらロビーでくつろげた時間がとても良かった！大浴場に入れる時間が長いのも良かった。ももクロの聖地と聞いてテンションが上がりました。 予約確認の電話をした時も、到着した時もスタッフさんの丁寧な対応に安心しました。 雨で予定が狂い、早めに到着してしまいましたが駐車場までスタッフさんが迎えに来てくださり、スムーズにチェックイン出来て嬉しかったです！ ロケーションの良いお部屋でしたが、トイレの便器がグラグラしていて、老朽化が感じられました。 　 お部屋が古いのが初めは気になりましたが、小綺麗なビジネスホテルとは違い、老舗旅館の雰囲気を楽しめました！
• SATOKO (7/5): 満足 - 料理がおいしかった。 スタッフやおかみの対応がとてもよく、気持ちよく過ごせた。 温泉のお湯がとてもきれいだった。 バリアフリーだとありがたい。 ふすまのしみが少し気になった。
• Henry (9/5): -
• Mika (8/5): リフレッシュ - 露天風呂が良い 特になし
• Julia (9/5): -
• 石川 (10/5): 大満足です！ - スタッフ1人1人の対応がとても丁寧でした！ また黒部に行く際は利用したいです！ ないです！
• Rob (6/5): Dated hotel trading on its reputation/location - Public baths, polite staff, authentic breakfast. Very dated, the musty smell, lacking attention to detail.
• Alan (10/5): A cozy room with a view that fulfills all your needs, 10/10 would book again. - The staff were incredibly helpful and went out of their way to assist us. The shuttle bus service was great, both for driving us out to a dinner location, as well as dropping us off at the train station. The room was one of the best we've stayed at, yet, and the view was incredible.
• HARUNA (7/5): -
• roth (8/5): -
• Nancy Agapito (10/5): - We had a great stay at this hotel/ryokan. It is a very charming hotel in a charming location. The hotel staff were very nice and accomodating, and their patience is admirable. We had a wonderful time in Hotel Kurobe and Unazukionsen, so we gladly extended our stay here. The room was very nice, and the yukata is very comfy. I enjoyed the onsen very much. I love that there are also outside onsens, and that they are overlooking the valley. It's a shame I only found time to enjoy the onsen in the evening when we were back at the hotel. The hotel is located in the valley, and you can see Kurobe gorge train as it drives over the bridge and on the other side of the valley. The hotel has a tradition of waving to the train with flags in the morning. I found it very entertaining. We love the drip coffee they serve in the morning. Perfect to have while watching the train pass by. They have shuttle bus which they use to drive guests to and from the train station. It seems that the shuttle is always at the train station every time a train arrives to pick up guests. We saw a shuttle driver everytime we arrived at the station asking us if we wanted to have a ride back to the hotel. Talk about service (although we refused since we wanted to walk). Shout out to the young gamer "ninja" staff who carried my husband's heavy backpack. He did not have to, but it is probably his duty. You are a strong ninja! Shout out to the staff who drove us to the train station very early in the morning of the day we left. :) We wish there was at least one mixed onsen. We could not open the terrace door because of a warning of stink beatles.
• Celestin (10/5): -
• Arline (10/5): Fantastic location, baths with views and staff! - Breakfast was an amazing selection of Japanese small plates with rice, miso soup and tea, lots of vegetables and authentic dishes. Staff could not have been more helpful and were willing to drop us off at/pick us up from the station or local restaurants at any time (the hotel is a short walk away from the train station/restaurant area but there is no footpath). The room description says "shared bathroom" but the room had its own toilet, sink and shower as well as access to the large hot spring baths downstairs (the hotel is built into the side of a valley) with beautiful views from the indoor and outdoor baths. Lovely snacks provided daily and the staff worked to accommodate us by providing extra futon. They also provided a list of local restaurants open for lunch and dinner. The room type was not clear when booking - I thought I had booked a room with Western style beds (one person has back problems and cannot sleep on futon) but when we arrived we had a Japanese style room with futon. The staff tried to move us to a room with beds but none was available, they gave us extra futon to stack and create a thicker mattress.
• Konekochan (9/5): The views are incredible and the staff are exceptional. - The staff were incredible and helped us find information on the next leg of our journey to Shirakawago by calling the bus company we were struggling to book. We weren't able to use the onsen when we arrived as there were problems with the pipes. We were dissappointed as we were looking forward to the view from the onsen of the gorge. We did manage to use the onsen when we could see the view the following morning, however it was stressful not knowing what time it was since we needed to check out that day.
• Panida (9/5): - Open air Public bath it full feeling during stay. Good food for dinner and breakfast None
• Takehiro (10/5): - Staff was beyond helpful. Shuttle service was amazing. Nothing
• Luciana (8/5): Bellas vistas cerca de la estación - El hotel está cerca de la estación, pero si vas caminando se hace un poco largo debido a las subidas. El hotel tiene un servicio de transporte, así que te recomendo escribirles antes para que te puedan ir a buscar. El onsen es muy bonito y el hotel es tranquilo. La vista desde la habitación es muy buena también.
• Pedro (10/5): - Staff were amazing they were so nice and willing to help. Awesome room with great view for the valley, the onsen both inside and out was so relaxing and frankly one of the highlights of our trip. Transport to and from Unazuki town was provided free of charge. I recommend this place to everyone who plans to visit this magical place.
• Wai Shun (9/5): -
• John Tehi (8/5): It’s great but make sure you include dinner in your booking in advance , you can’t add it once you arrive at the hotel - It was very traditional, the room was tatami mats with a great view of the autumn leaves on the mountain They didn’t check their messages so I waited at the station for an hour for the promised shuttle bus, also it’s imperative to organise dinner at this hotel in advance, there really is only 2 alternatives in the town and one was closed
• Sumiko (10/5): Ze waren alle tijden waar er ook,onze brengen en ophalen. - Een wood ❣️was geweldig ‼️
• ダムラ (10/5): So relaxing - Everything! The view was spectacular! Trolley Train passing by, the mountains changing colors with the sunset, the onsen, welcoming staff!
• Grażyna (10/5): -
• Noémie (9/5): - L'hôtel est un peu vieillot et quelques odeurs dans l'ascenseur. Mais la chambre en valait tellement la peine ! Spacieuse, très propre et magnifique vue sur le pont ! C'était incroyable ! Et les onsen trop jolis aussi, avec vue sur la nature. On a adoré séjourner ici !
• Aldo (8/5): Fantastic location but would benefit from some renovation - The location is exceptional, isolated from the rest of the village and directly above the Kurobe Gorge, with views over the river and railway bridge. Unfortunately the structure of the hotel is a bit outdated, and I felt the price was not justified for the level of the facilities. It’s still worth for the location and views.
• Kristopher (8/5): Relaxing stay and really attentive staff. - Beautiful location and views. Rooms that had been updated were really nice. Older rooms had a lingering smell of smoke that wouldn’t be suitable for someone very sensitive or has asthma. The staff were incredible and shuttle bus was a nice touch. Property needs some repairs and renos in various areas.
• yoshihito (7/5): -
• Nadia (10/5): - Everything was amazing, the staff was soo sweet and helpful, the food was excellent, the futon was really comfortable and the onsen was incredible. N/A
• Daniela (10/5): Great value, lovely location - Everything, staff, rooms, onsen, but the location is outstanding Nothing, I would love to have stayed longer
• miwa (7/5): -
• Punsub (9/5): -
• Ryan (10/5): -
• Norihiko (8/5): 温泉は最高。ただ、部屋に冷房がないのが残念。 - 温泉が最高。スタッフの応対も最高でした。 部屋に冷房がない。空調を調節するダイヤルはあったが、効果がなく、とても暑かった！ カメムシ対策で窓を開けることもできず、暑くてもどうすることも出来ないのは辛かった。
• 幸弘 (7/5): - 景色f. 特にない
• MASAHIRO (10/5): - 利用前からのメールのやりとりも丁寧で、当日も気持ちの良い対応をしていただきました。 また機会があれば利用したいと思う。
• Caitlin (10/5): A relaxing experience of Japan’s countryside. - The property was traditional and came with a Yukata and a complimentary snack. The onsen was a lovely temperature and had a very spacious inside bath and the changing room. The staff were very accommodating, polite and helpful with travelling to and from the local town. The room had a beautiful view of the mountain and train, the futon set was incredibly comfortable with the duvet. The room itself was a little chilly but we did find blankets.
• Neson (10/5): -
• Camille Foireau (9/5): - The view from the room, restaurant, and bath The dinner and breakfast was amazing The staff are wonderful The shuttle bus is very convenient Facilities are a bit old
• 航 (8/5): - 建物から歴史を感じますが、部屋等は改装が行き届いており、とても快適に過ごせました。
• Clément (9/5): - Onsen Chambre style japonaise
• Ron (10/5): - Location and the amazing service
• Paolo (10/5): -
• 松平 (8/5): 3年前に宿泊しました。また訪れたいと思います。 - スタッフさんの応対や、女将さんがお見送りして下さることなど。
• Mayu (10/5): -
• Andreas (10/5): - Sehr freundliches Personal. Geräumiges Zimmer. Toller Onsen. Authentisches Frühstück. Kostenloser Shuttle Service von und zum Dorf/Bahnhof.
• Alexandr Bagirov (8/5): Pleasant stay with onsen - We loved the onsen and the food we received during breakfast. Front desk staff was very nice and kind, thank you for that! There's no AC in the room, just a fan. Sleeping is less comfortable unless you open a window. This didn't work in our case as that night was pretty windy. Breakfast ends too early (8am). Staff says you cannot pay the onsen tax with credit card even though it is possible, you just need to insist.
• X. (9/5): -
• Bryce (10/5): -
• Carsten (9/5): Very nice hotel - Amazing room (upgraded), lovely staff. Great views. Very nice Onsen. Breakfast was delicious but a little small.
• 竜也 (10/5): - スタッフがすごくよかったです。 また伺いたくなりました
• Noel (10/5): -
• Franciszek (10/5): - - Super amazing view from the room, it was magical to relax after onsen and look at the valley and nostalgic railway bridge - Very caring and polite Staff - Onsen was relaxing and well kept
• JAROMIR (9/5): -
• Óscar (10/5): - La comodidad, los baños y la atención del personal.
• Christoffer (10/5): -
• hirotugu (9/5): - 夕食はボリュウムがあってシェフの工夫が感じられました 朝食は沢山の小皿お料理でご飯が進みました 強いて言えば浴室 脱衣場でのエアコンのフィルター清掃をお願いしたいと思います。 浴室の喚起もお願いしたいです
• DAISAKU (9/5): とても良い旅館！ - 清潔感があってスタッフさんの対応も神。 お風呂も最高でした。 山奥なので仕方ないですがWi-Fiが少し弱いかな…
• SAYAKA (8/5): - 送迎をまめにしてくれた やや設備が古い 部屋にコンセントが少なかった
• SHIMPEI (9/5): -
• SAKAGUCHI (10/5): -
• Edwyn (10/5): Exceptional -
• Tomas (3/5): Avoid restaurant KAJIKA at all cost - The hotel is good. The service is good. The staff is very good. However, I received a bad treatment at a restaurant that the hotel recommended: KAJIKA. They ruin the entire experience and give a bad image of Kurobe. Probably the worst service in all Japan. The hotel holds responsibility for recommending a place that does not provide good service to customers. Please, delete them from the recommendation list, they are not helping Kurobe, and Toyama as a whole.
• Nanda (10/5): Exceptional - Ryokan experience. Onsens in hotel and at kurunagi. Hot weather.
• Justinas (6/5): Pleasant - The room was old, not like new ones in the picture. Walls were peeling off. There is toilet in the room, but no shower. However, there is no common shower in the floor either - the only shower is in the onsen. We had tattoo's, so were told to visit only at night though, but there is no other way to shower. The futons on tatami for sleep were quite thin. Was definitely very disappointing for a high price.
• Lim (9/5): Superb - The staff was very helpful and polite. Upon arrival. I had tons of queries. He patiently guided me through it all. Fabulous customer service.
• Jin (9/5): Good romantic -
• Philippa (8/5): Very good - Lovely room with a view of the electric train and great view of the river valley from the outdoor Onsen. Didn’t dine there so can’t comment but their Obento box was very tasty. Shuttle service into the township was very convenient. Lovely friendly staff too.
• Kelly (8/5): Fantastic views of the river and the gorge train. - Free shuttle and friendly staff. Right near the gorge train, which is why we went there. Fabulous views of the river. Our room did not have a shower, as we had to use the onsen, which I didn't mind for one night but might not like it for more than one night.
• Calvin (6/5): Pleasant - The onsen in the hotel was relaxing, even had an outside section. Be aware that womens and mens are separated. Good View. Polite staff. The room was unnervingly labyrinthine, full of blind corners. The whole hotel had a spooky atmosphere but maybe just because of the older architecture style. Or I saw to many spooky movies :/
• James (10/5): Exceptional - Amazing hotel with exceptional staff. Wonderful facilities.

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