Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG
Location: 11331 West Kingsley Road, Dallas, Texas, 75238, Dallas, US
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Discover a haven of comfort and convenience at Holiday Inn Express & Suites Dallas Northeast - Arboretum, your perfect home base for exploring the vibrant city.
Relax and Recharge
Dive into our inviting indoor pool or maintain your fitness regimen in our fully equipped fitness center. At our hotel, every detail is designed to ensure a refreshing and relaxing stay.
Exclusive Amenities
Enjoy complimentary wireless internet access throughout your stay, perfect for leisure or business. Our business center and spacious banquet hall enable seamless meetings and events, making your experience both productive and enjoyable.
Comfortable Accommodations
Retreat to one of our 90 thoughtfully designed air-conditioned rooms featuring luxurious amenities, including 40-inch flat-screen televisions, refrigerators, and microwaves to make you feel right at home.
Book your stay today and experience the comfort and convenience that awaits you!
Important Information
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - anytime
Check-out: 11:00 AM
Amenities & Facilities
- Free breakfast
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Luggage storage
- Continental breakfast
- Wheelchair accessible
- Elevator
- Fitness facilities
- Free breakfast
- Safe-deposit box at front desk
- Free newspapers in lobby
- Smoke-free property
- Free wired internet
- Wheelchair accessible parking
- Assistive listening devices available
- Braille or raised signage
- Self parking (surcharge)
- Free continental breakfast
- Banquet hall
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
Rooms Available
-
Suite, 1 King Bed
1 King Bed
Internet - Free wired internet access
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Sofa bed
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Bedsheets provided
-
Standard Room, 1 King Bed
1 King Bed
Internet - Free wired internet access
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Bedsheets provided
-
Suite, 2 Queen Beds, Accessible (Communications, Roll-In Shower)
2 Queen Beds
Internet - Free wired internet access
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Roll-in shower
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Sofa bed
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Bedsheets provided
-
Standard Room, 2 Queen Beds, Accessible (Communications)
2 Queen Beds
Internet - Free wired internet access
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Sofa bed
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Room and bed type depend on availability check-in
- Bedsheets provided
-
Suite, 1 King Bed, Accessible (Communications)
1 King Bed
Internet - Free wired internet access
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Room and bed type depend on availability check-in
- Bedsheets provided
-
Standard Room
1 King Bed
Internet - Free wired internet access
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Bedsheets provided
-
Standard Room, 2 Queen Beds
2 Queen Beds
Internet - Free wired internet access
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Bedsheets provided
-
Suite, 2 Queen Beds
2 Queen Beds
Internet - Free wired internet access
Entertainment - 40-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Sofa bed
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Bedsheets provided
Guest Reviews
- Nguyen (6/5): -
- Tim (8/5): -
- JUAN (8/5): -
- Christina (10/5): - Pool and breakfast with vegetarian options. A little difficult to find the entrance. Needs a bigger sign at the street.
- Toni (9/5): Sehr gutes Hotel - Sehr gute Lage direkt an der Interstate. Die Zimmer waren sehr sauber und gut gedämmt. Das Frühstück war auch gut. Alles gut
- Jamila (10/5): -
- johnson (6/5): - Room was clean and comfortable Non heated indoor pool
- John Mark Hicks (8/5): -
- Jose (10/5): - The person that was at the front desk was amazing 👏 she was very nice
- Eugenia (9/5): -
- Bob (7/5): -
- Brianna (7/5): - The staff was amazing. I didn't like that the rooms were not close and the elevator broke down the last day so my aunt that cant walk very well had to go up an downstairs. The temperature in the shower was crazy the water went from cold to scolding hot and my daughter was burnt.
- Zoila (10/5): - Nice room Everything is good
- Adyure (9/5): Genial - Exelente servicio ! Lo recomiendo
- Christian (9/5): -
- Tim (3/5): Probably the worst experience I’ve had at a Holiday Inn - The breakfast was decent but no 5-star meal The rooms were hot and the AC wasn’t working properly. Plumbing issues in our room with the sink and bath drains not draining properly. Tried to plug my phone in one of charging ports next to my bed and it never charged my phone even with my phone indicating it was charging. The front desk host on check out never asked how our stay was or tried making things right with us after hearing our complaints. Just kind of made us feel under-valued. I hate to say it but we may never stay at a Holiday Inn again.
- Vily (10/5): -
- Mirella (8/5): -
- David (7/5): Stay away from night staff - Late night desk woman, heavy set black woman. I came back to hotel around 1130 pm, I couldn't get in the front door. She saw us and did not help, I went to the side door and let us in with my room key. Then she angrily asked my name and room number when we passed the desk. Safety is one thing, guest service is something else. The day person, an Indian man was awesome and very helpful. Customer service is everything
- Guest (5/5): - The swimming pool wasn't able 😫
- Rosemary (7/5): Other than those 2 complaints our stay was good and we will stay there again. - It is only minutes to where we wanted to go in Dallas Our room needed some maintenance: bathroom door was very hard to open and close, and the shower curtain was so short it didn’t keep water from going on the floor.
- SMillan (7/5): Good for a short period - Very comfortable bed Breakfast, could be better. But rest was good.
- Laquivus (10/5): - You had to pay 7 dollars per car
- Eliot (5/5): Not a good stay. - N/A. Staff at check in! Dirty. Gym was water damaged. Leaking roof. Smelled disgusting and moist. The lobby at night was horrible. The fire alarm went off at 5am. They treated me like I was nothing here.
- Eron (9/5): -
- Manriquez (10/5): great - everything everything was good
- Oscar (10/5): -
- Guest (9/5): -
- Alejandro (8/5): -
- Manriquez (10/5): -
- Guest (7/5): GET A WAFFLE MACHINE - CLEANESS PANCAKE MACHINE DOES NOT WORK PROPERLY; ILL PREFER WAFFLE MACHINE.
- Khishigtogtokh (5/5): -
- Cassandra (10/5): Stay was comfortable, clean, all staff so friendly affordable - All staff very friendly and helpful clean!! So comfortable I loved the property
- Shannon (8/5): Would stay again. - It was clean and nice exactly what we needed for 2 nights with b family and friends. We were with a big group and had a great time. Lack of towels in swimming area. Our group needed some extra towels and the front desk didn’t have any.
- Ralph (8/5): Good stay - It was close by and I was tired. It was hard to find and get to due to all the construction near by.
- Douglas (8/5): -
- Douglas (9/5): - The lights, all the outlets and wifi Bathroom handle wasn't stable in tub, but it's okay
- Guadalupe (7/5): -
- Donna (8/5): It was a good stay. It was clean & loved the sliding door for the bathroom. - Love the look of the hotel… That the small bag of chips were $4 along with the other drinks and food for sell.
- Sandra (5/5): - Direkt an der Autobahn. Es war laut. Laute Klimaanlage. Kaltes Licht. Duschwand sparkig/schimmelig. Frühstück nicht gut.
- KATHERINE (8/5): Convenient location with easy access to LBJ Freeway. Welcoming staff. Clean & comfy room. - Had low expectations but they were quickly replaced by friendly front desk service and a comfortable, clean room! Lots of road construction nearby made driving a little nerve-wracking, but hotel parking lot was great!
- Kristiaan (6/5): -
- Lisa (9/5): Mini stay - It was clean, the staff was friendly and the breakfast was great The only thing I didn't really like was the language barrier with the ladies that clean the rooms. I personally do not know how to speak spanish so that became a issue letting them know what I needed.
- Gisela (10/5): - Great staff
- James (10/5): - Have been three times before. Hotel itself is clean and staff wonderful, but area around hotel continues to be a mess with construction and inconvenient entrance. Close to my son’s home and will continue to stay at this property
- Jeff (8/5): - The staff was very friendly.
- Carl (8/5): - This was a nice property. Good value.
- David (10/5): - hbj
- Rose (10/5): Relaxing - Good Nothing
- Guest (10/5): -
- Kara (8/5): Great breakfast but poorly maintained rooms - This hotel is very odd. It's like it can't decide if it's really nice or really janky. The breakfast is excellent, but then the rooms are not maintained well at all. The customer service was excellent, though. Our first room was so bad that we asked for a new room, which they gave us with zero issue. (The carpet was soaked from the AC leaking, the bathroom faucet had no hot water, and the smoke detector was covered with a plastic bag). The second room was much better but still had issues (a bathroom door that wouldn't shut all the way and major stains on carpet)
- Crystal (9/5): -
- yeka (9/5): -
- Emin Kahraman (1/5): - Defalarca fatura istememe rağmen fatura vermediler. Telefon ile aradığımda yüzüme telefonu kapattılar.
- Emin Kahraman (1/5): - Defalarca fatura istememe rağmen fatura alamadım. Telefonla aradığımda yüzüme kapattılar.
- Rene (8/5): Ac - Ac needs attention
- Guest (8/5): - The fan of rest room not working in both room i sleep Fixed restroom fans
- Bailey (10/5): -
- Luronda (6/5): - Love this location. The room was so musty and moldy smelling, but the bed was very comfortable.
- Ayriana (10/5): It was cool just need to tighten up on a few things. - It was clean and fresh The staff was on the phone while checking you in. (Personal calls) they also take forever to give your deposit back. It’s been a week and still don’t have it back in my account.
- Ike Reed (9/5): -
- teresa (8/5): - A lot of construction was going on outside. Hard to find the entrance to hotel
- Tiffany (10/5): -
- Henri (7/5): -
- Kalin (10/5): -
- DeZire (6/5): -
- Lisa (7/5): Good -
- Lisa (8/5): Very good -
- Clark (6/5): The rooms need to smell clean and not sour are molded - It was off the highway and the General manager was very nice Stephaine was her name The rooms smelled like a sour mop and mold from the ac leaking water and the carpet was wet but overall the room was nice
- Angela (7/5): Good -
- Michael (2/5): - "Frustrating Stay with a Disastrous Fire Alarm Experience" While the two staff members on duty remained calm during the fire alarm, there wasn’t enough manpower to properly address the aftermath. Our floor was still wet in multiple areas, particularly in the bathroom, and the carpet was soaked in the first half of the room. The mop was left in the room, so the situation was not resolved. I was genuinely concerned about my husband or myself slipping and falling, especially in the bathroom where the floor was dangerously wet in most of the area. The wetness turned a simple return to the room into a major safety hazard. I mopped and used towels to dry the floor. We only managed about an hour of sleep between the alarm going off and being evacuated. I had worked until 2 am, and the alarm sounded around 3 or 3:15 am. After being evacuated, we had to sit in our car with the fire truck lights flashing around us, making it impossible to sleep. We were then informed that our room had been inspected and that we could return at 6 am. Unfortunately, we had to be up by 7 am for an early doctor’s appointment. After all of that, I had to drive 3 hours back, sleep-deprived, making the trip even more exhausting. We were not offered compensation for the discomfort and risk we had to deal with. Instead my husband was told the $50 deposit would be refunded and we would be sent a message where we could ask for a refund.
- Brandy (10/5): Everything was clean, and everyone was friendly - Front desk was very friendly and attentive N/A
- Young (8/5): Very good -
- Paula (6/5): - Greeting was great and staff very nice!!!, bedding was nice and clean.. however a couple of cig burns on couch and a skid (poop) mark on the couch.. could have been chocolate.. but highly doubt it (i clean for a living) other than that and for a short stay not bad.. bathroom could use a bit of mold spray to remove pink off the edges
- Lisa (8/5): Very good - The soaps were great and the beds were comfortable. There wasnt anything that I didn't like.
- Anonymous (5/5): Will not return to this location - Nothing grass all around not what Im use to wen I vacation. Entrance desk staff was very polite and helped with towels. Housekeeping Staff couldn’t speak English had to communicate using Siri. Rooms weren’t clean when we come back in afternoon. Had to go everyday while stay to get clean towels. Had to empty on trash.Rooms had no amenities will not return to this location.
- Anonymous (1/5): Not a good experience - Nothing , the restroom door didn’t work the iron didn’t work Location and room was not in good condition they didn’t have any extra towels
- Lisa (8/5): Very good - Soaps and breakfast were amazing. The room was spacious and the beds were comfy.
- Ashley (10/5): Exceptional - Clean All good
- Desiree (9/5): Superb -
- David (10/5): Exceptional -
- kimberly (6/5): - Was a great stay the moved me rooms once didn’t wanna move a second time. Restroom had hair in the shower on the curtain.there was no tissue in the box. Just on top to make it look pretty the walls in the room where dirty the carpet had a big red stain. And the toilet had no lid curtain rod in the bath room Was falling off. Shower faucet was broken
- Luis (10/5): Exceptional -
- Shane (8/5): Very good -
- Raymond (6/5): - I wish there was water for guests in the lobby
- Lisa (7/5): Good - It was close to my destination. I didn't like that I was there from a Thursday to Monday and only one time a housekeeper came to the door and asked about cleaning the room up. When I needed towels I was told there were none so we had to wait until they did laundry and we were late for our appointments. I would think a hotel would have more towels than just enough for the rooms.
- Marshall (2/5): - We arrived with cash to pay for our room, others charges could have gone to the card on file. Another customer at the desk, stated to the receptionist that she had paid in cash earlier that day when he refused to accept our payment. Then we get to our room and the floor by the ac was wet. It felt like they had the heater on in the hallways and our room took forever to cool. The tv didn’t have a guide, the breakfast wasn’t ready in the morning. We will not be back to stay here.
- Taylor (10/5): - The staff was so nice, breakfast was great, room was great, it’s a very convenient location, the indoor pool was awesome. 10/10
- Lazaro (8/5): Reasonable for the price. - I stayed for three days. The lady at the front desk was very friendly and professional. The room was fine, with a clean bed, a clean and well-equipped bathroom, and a varied and good-quality breakfast with tables and a clean food area. Gym 👍 and pool 👍 . The only reason I didn't give it 5 stars is because the hotel is located in an area with warehouses and roads under construction. Also we saw cockroaches in the room, the carpet was soaked in water in the air conditioning unit due to a water leak, and some common areas such as a elevator and hallways were not very clean and had trash on them.
- Rafael (9/5): Superb -
- Tabitha (10/5): - Staff was great
- MANUELA (4/5): - Usually loves Holidays Inn but this branch have a good staff good food but dirty and noise rooms. Smells really disgusting just take a note of this the front desk person. Sorry don't back for this ubication, but I think maybe in other city will be good expuloje Stone Oaks, in San Antonio TX
- caroline (10/5): - Stay was great!
- Vasquez (7/5): Good -
- Eugen (4/5): - Elevator was not working. Lights in hallways not working. Breakfast not served when they said it would be served.
- Spenser (10/5): - Hotels awesome. Just a lot of construction around
- Matherne (8/5): Very enjoyable - It was very clean and Staff were very friendly The bed was on the harder side.
- FELICITAS (10/5): - Very nice clean specious room had a wonderful stay only downside was the shower water pressure wasn’t good and was hard to regulate hot and cold water but besides that everything was very good receptionist was very friendly beds were comfortable and breakfast was nice
- Leticia (7/5): Good -
- Charles (8/5): - Love the manager. Great guy, very accommodating. One suggestion that I'd make to most hotels is that when housekeeping visits your room, that they restock coffee. I've stayed at a few hotels lately where they skip that.
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