Aonobi Yuyu
Location: Shirogane Onsen, Biei, 071-0235, Biei, JP
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Recreational Amenities
Unwind in the hot springs or showcase your singing talents in the karaoke room.
Dining Experience
Indulge in a delicious meal at the hotel's restaurant.
Convenience and Comfort
Benefit from a 24-hour front desk, luggage storage, and in-room amenities for a cozy stay.
Experience relaxation and leisure at Aonobi Yuyu in Biei (Shirogane Onsen). Book now for a memorable retreat.
Important Information
- Children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Policies
Check-in: 03:00 PM - 07:30 PM
Check-out: 10:00 AM
Instructions: To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests with Half Board plans must check-in by 7:30 PM to receive dinner. Advanced notice required for late check-in for guests with Half Board plans arriving after 7:30 PM must contact the property.
Amenities & Facilities
- Free WiFi
- 24-hour front desk
- Luggage storage
- Karaoke
- Wheelchair accessible
- Safe-deposit box at front desk
- Smoke-free property
- Banquet hall
Rooms Available
-
Western Deluxe Twin Room B , 39sqm, Non Smoking
2 Twin Beds
Individually decorated room
Entertainment - 50-inch Smart TV with digital channels
Food & Drink - Mini-fridge and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, a toilet with electronic bidet, slippers, and free toiletries
Practical - Safe, laptop workspace, and wardrobe or closet
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Bedsheets provided
- Smart TV
- Toilet with electronic bidet
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Western Standard Twin Room, 26sqm, Non Smoking
2 Twin Beds
280 sq feet
Entertainment - 50-inch Smart TV with digital channels
Food & Drink - Mini-fridge and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, a toilet with electronic bidet, slippers, and free toiletries
Practical - Safe, laptop workspace, and wardrobe or closet
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Bedsheets provided
- Smart TV
- Toilet with electronic bidet
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Luxury Suite, Non Smoking (Suite Canyon View)
2 Double Beds and 2 Twin Futons
753-sq-foot room with mountain views
Layout - Bedroom and living room
Entertainment - 50-inch Smart TV with digital channels
Food & Drink - Mini-fridge, free minibar items, coffee/tea maker, and electric kettle
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a hydromassage showerhead
Practical - Safe, laptop workspace, and wardrobe or closet
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Pillowtop mattress
- Hydromassage showerhead
- Bedsheets provided
- Smart TV
- Toilet with electronic bidet
- Coffee grinder
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Western Deluxe Twin Room A , 39sqm, Non Smoking
2 Twin Beds
420 sq feet
Entertainment - 50-inch Smart TV with digital channels
Food & Drink - Mini-fridge and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, a toilet with electronic bidet, slippers, and free toiletries
Practical - Safe, laptop workspace, and wardrobe or closet
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Bedsheets provided
- Smart TV
- Toilet with electronic bidet
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Japanese Style Special Room, Non Smoking
6 Twin Futons
Individually decorated room
Entertainment - 50-inch Smart TV with digital channels
Food & Drink - Mini-fridge and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, a toilet with electronic bidet, slippers, and free toiletries
Practical - Safe, laptop workspace, and wardrobe or closet
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Bedsheets provided
- Smart TV
- Toilet with electronic bidet
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Western Standard Twin Room, 19sqm, Non Smoking
2 Twin Beds
205 sq feet
Entertainment - 50-inch Smart TV with digital channels
Food & Drink - Mini-fridge and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, a toilet with electronic bidet, slippers, and free toiletries
Practical - Safe, laptop workspace, and wardrobe or closet
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Bedsheets provided
- Smart TV
- Toilet with electronic bidet
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Japanese Style Room, Main Building, Non Smoking
4 Twin Futons
Individually decorated room
Entertainment - 50-inch Smart TV with digital channels
Food & Drink - Mini-fridge, electric kettle, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, laptop workspace, and wardrobe or closet
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Bedsheets provided
- Smart TV
- Toilet with electronic bidet
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Luxury Suite, Non Smoking (Suite Canyon View)
2 Double Beds and 2 Twin Futons
753-sq-foot room with mountain views
Layout - Bedroom and living room
Entertainment - 50-inch Smart TV with digital channels
Food & Drink - Mini-fridge, free minibar items, coffee/tea maker, and electric kettle
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a hydromassage showerhead
Practical - Safe, laptop workspace, and wardrobe or closet
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Pillowtop mattress
- Hydromassage showerhead
- Bedsheets provided
- Smart TV
- Toilet with electronic bidet
- Coffee grinder
- Soap
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- JOOYONG (10/5): - 석식과 디너 매우 훌륭함 료칸을 경험할 수 있고 온천 24시간급에 자정까지 노천탕까지 이용 가능! 110%만족!
- Mayumi (8/5): - 温泉がとても良かった。 食事も美味しかった。
- Verified traveler (10/5): 温泉も食事も最高です - 温泉は源泉のかけ流しで文句なしです。朝晩のビュッフェスタイルによる食事も大変充実した内容でした。
- Wonsang (10/5): - 친절함, 식사에서 크게 만족했습니다 위치도 좋아요, 유카타입고 흰수염폭포 도보로 구경 및 사진찍기 가능
- S (10/5): - Very good buffet with variety choice of food. We like the beef and sukiyaki.
- DONGEUN (6/5): - Dinner and breakfast are so good but the hotel is too old and not good conditoin when thinking about the price
- TOMOKO (6/5): - お食事は朝夕ともバイキングで満足できるものでした。スタッフの方もみなさん感じが良かったです。立地的にもすぐ裏に白ひげの滝があり、夕食後にライトアップされている滝を歩いて見に行けます。 残念なのは空調の効きが悪く（普段から特に暑がりというわけでもないです）夜中に目が覚めました、あと温泉の成分なのかわからないけれど、水面に何か油？のようなもの？がたくさん浮いていて、それがキラキラ光って見えるのはあまり気持ちの良いものではなかったです。成分だとしたら、そのように掲示しておけば安心かと思います。アメニティも少なめで、朝お風呂に入るときにシャワーキャップは欲しかったです。
- Tatsuhiko (8/5): - 部屋も食事も満足しました。 またスイート宿泊者専用ぬサービス等もあり、気持ち良く過ごすことが出来ました。 また宿泊したいと思える施設です。
- David (10/5): - Then food was delicious, and the onsen very relaxing.
- Jeong Uk (10/5): - 밥이 석식 조식 모두 퀄리티가 역대급입니다. 멈출 수 없는 맛..
- minyeong (8/5): - 주변 산책 환경 너무 좋았고, 석식과 조식도 너무 맛있었습니다. 조금 아쉬운 점은 숙소가 노후되었다는 점입니다.
- Yongjin (8/5): - It was great
- CHUN YU (10/5): - 房間整潔寬敞，晚飯同早餐食物非常好食，夜間還有免費車載我們去睇白金青池燈光表演，非常周到！
- JINGYEONG (10/5): - 홋카이도 여행중 최고였어요. 다디미방에서 초딩 6학년 아들과 중딩 남편과 저까지 4명이서 잤어요. 추울까 걱정했는데. 전혀 그렇지 않네요. 더워서 이불이 필요없어요. 호텔석식도 훌륭했어요. 식재료가 고급지고 어쩜그리 맛있는지. 시부모님도 너무 만족하셨어요. 온천도 너무 좋았네여. 다음에 또 오고 싶네요
- CHEUK YING (10/5): - it was too hot in the for the bedroom.it would be better if customer could adjust the temperature.
- Tomoya (10/5): - すごく満足しました！ご飯はおいしいし、青い池も滝も近くて良い！ 温泉も気持ちよかった、でも露天風呂に繋がる階段が凍ってるので注意が必要かな 全体的にすごくよかったです！
- GaHyeon (10/5): - This hotel sooooo happy time in my life. So nice, chill, delicious food!!!! Next time come again❣️
- Takeharu (10/5): - 宿は清潔で大浴場が広くて綺麗。 朝食、夕食のバイキングが美味しかった。スタッフさんが皆親切で気が利いていました また泊まりたいと思います
- HYO-JUNG (8/5): - 부대시설 부페와 온천은 괜찮은디 방이 너무 추워여… 진짜 얇은 큰창문이 다인데 입돌아 갈정도에요 물론 방에 히터 있오요! 근데 틀면 등유냄새 나서 오래틀면 죽을까바 환기하면서 키고 끄고 했오요 일박에 사십만원 넘었는데 가성비는 떨어짐니다 홋카이도 여행 중 숙소가 제일 구렸답니다!
- CHAN MOO (8/5): - 흰수염 폭포 가기 좋아요
- JI HYEON (10/5): 아오노비 유유 강추입니다 - 친절하고 자연 친화적인 환경이 너무 좋았습니다
- Chun Kwok Alan (10/5): - Perfect food and good quality. Beef at dinner is simply gorgeous. Excellent staff hospitality l. Couldn't ask for anything better. Onsen a bit outdated and small with no massage bubbles, etc. Other than this all good.
- ?? (10/5): - 製氷機があるといいです！
- ayoung (10/5): 완벽한 숙소 고민 필요없어요 - 비에이 여행의 완벽한 숙소였어요 노천탕 무지 좋았고 숙소 깔끔하고 흰수염폭포 옆이라 야경 관람하기 좋았어요 석식 부페인데 음식 하나하나 정성이 가득했어요 특히 바로 구워주시는 스테이크,신선하고 퀄리티 좋고 두툼한 참치회, 갈릭새우 등등..음식만으로도 비용이 아깝지 않은 호텔입니다..조식도 부페인데 두말이필요 없어요 다만 근처 편의점이 없으니 가기전에 필요한거 사가시면 좋아요..삿포로 여행의 8할은 여기 숙소가 다했습니다..
- ?? (10/5): - 食事がとにかく美味しいです! お酒もスタッフの方のこだわりもあり、とても美味しくいただきました。
- Ong (8/5): Convenient and Good service. - Hotel has change owner recently thus name was changed. It provide free shuttle bus from asahikawa station return trip was a bonus. The room is abit dated. But outdoor onsen was great ! The buffet dinner and breakfast was better than my previous stay. The hotel is just beside the waterfall. If the room could be refurbish, it will be a fantastic stay. 2 nights dinner buffet was almost the same thus it will be good if different menu was provided.
- Tadashi (8/5): - 昨年も宿泊いたしましたがリブランドとリニューアルをされたとの事。客室は同じでしたが食事がバイキング形式となっていました。食材も良いものでどれもが美味しくいただけました。食事処の方々は大変親切でした。
- Verified traveler (8/5): - Very nice hot spring and dining experience.
- RIRA (10/5): 아기랑 가기 좋았어요 - 아기랑 함께한 여행이었는데 직원분들 다 너무 친절하시고 좋았습니당!! 석식 조식도 맛있고 온천도 좋았습니다
- Mikio (10/5): 綺麗で静かな環境 - 「白ひげの滝」の上に建つホテル。最近リニューアルしたとのことで、新しく綺麗でした。 夕食、朝食ともバイキング形式で、種類も豊富で十二分に満足しました。 温泉の露天風呂（男湯）は、少し歩きます。その通路と風呂からは、白金橋の観光客が見えます。（後で橋から確認しましたが、木々に隠れており、それほどは見えませんでした。）とにかく、解放的で良かったです。朝風呂だったので、周囲の緑が美しかったのですが、おそらく夜は星が綺麗に見られたと思います。 唯一の難点は、部屋にクーラーがなかったことで、幸い扇風機で過ごせましたが、天候によっては厳しかったと思われます。 でも、静かな環境で、食事、温泉ともに満足だったので、また滞在したいですね。
- Teruko (8/5): - 夕食、朝食がとても美味しく 温泉のお湯も良かった。白金温泉に行くなら又利用したい宿です。
- Maho (8/5): - 受付の対応が良く親切でした。ビュッフェは、夕、朝、ともに品数が多く特に野菜の味が濃く美味しかったです。部屋にエアコンが無かったので、少し蒸し暑かった。
- kuo mine (6/5): - 舊旅館重新去改造但有些设备还是很老旧，所以有一些噪音。安排的房间靠近厨房的冷冻机。噪音很大，经过反应才換房间，
- Ik Joong (6/5): 가격대비 비싼 호텔 - 호텔 주변에 쓰레기 처리물 등이 있었습니다. 전반적으로 가격대비 별로인 호텔입니다. 다만 온천 수질은 상당히 좋았습니다.
- SAU LAN (6/5): - 登記入住，進房後發現和我訂的日式房間不同，變成西式無空調只有風扇的房間。跟前台查問，懂英語的職員立即查看後，確實是酒店惚略了我曾更改了訂單，幸好酒店沒住滿，才可重新安排回我訂的日式有空調房間。另我是經電郵（用英文）約了酒店的車到火車站接，因火車站與酒店約有半小時的車程，酒店回電郵的速度也快速。我也曾致電酒店，但當時只有懂日語的職員當值，溝通不來。
- WONG CHI (8/5): - 溫泉旅館環境清幽，有山有瀑布，附有室內外溫泉，作渡假放鬆一流。可借我預約兩間房間的其中1間（西式227號房）面對旅館廚房，很大油煙，而且房間是沒有冷氣的，一定要開窗才能通風。最後同旅館溝通後要加錢才能換另一間房間（空間大些及通爽）。早晚餐西式自助餐一流，令我挽回好感。
- カズオ (6/5): - しらひげのたきがすごい
- ?? (10/5): - 조용히 온천즐기고 산책하기 좋은 료칸입니다. 노천탕 너무 이뻐요. 온천수도 정말 따끈하구요.
- Verified traveler (2/5): - 原本是很期待的 溫泉酒店,但非常失望！！！我們訂了兩房間分別二人和三人房, 但其中一間客房竟然無冷氣只有兩把風扇, 浸溫泉後回到房間汗沒有停過地不斷流,熱的整晚不能安睡. 另一間三人和式房間有冷氣風口但完全感覺不到有冷氣, 也是不能好好睡覺, 洋式房完全沒提供飲用水。酒店保安方面存在很大問題, 首先是浴場完全沒有職員註守很容易被外來人闖入, 水和紙杯用完沒有替換, 晚上前台沒任何職員燈也熄了感覺非常恐怖, 賊人是可以自出自入的完全沒安全感。早餐非常差食品是冷的硬硬的, 餐廳也是沒冷氣吃的汗流夾背。
- Verified traveler (8/5): ぜひ再訪したいです！ - 清潔感あふれるホテルでした。泉質もよく両親も喜んでくれて良かったです。従業員の方たちも大変親切でした。 客室までに6段ほどの階段がありそこに手すりが無かったこと、朝食にクロワッサンが用意されていましたがおかずが和食寄りで戸惑ったこと（ご飯とお味噌汁も用意されていました、むしろクロワッサンをブュッフェの所に置く方が良いのでは？）等はありましたが、概ね満足しております。 両親もまた来たいとのこと、ぜひ再訪したいです！
- みほ (10/5): - スタッフさんの接客が温かくて良かったです。
- PUI LING CORA (10/5): 物超所值的一間溫泉旅館 - 在入住前看到很多酒店評價都是比較負面的，但是一進入旅館，我被它的裝修、環境設備都令我覺得旅館物超所值，可能很多評價都是在疫情前，他們所談論到飲食方面或住宿方面都很多負面評價！這一次，我是一泊二食，先講旅館溫泉有露天風裏有室外風呂！至於晚餐要到餐廳進行懷石料理，他們的細心溫馨的服務，簡直是無可挑剔，至於早餐，豐富得令我驚訝！這間溫泉酒店我一定大力推薦！酒店轉彎就是白鬚瀑布，酒店還可book車前往清池參觀
- SUNGUK (10/5): - 셔틀버스 픽업해주셔서 너무 편하게 다녀왔어요. 직원들도 친절하셔서 편하게 쉬었어요. 가격대비 너무 좋았어요~
- MIMJI (10/5): - 주변에 볼거리가 적절하게 있으면서 온천 즐기기 좋아요. 노천탕도 있어서 시원하게 즐겼습니다. 조식과 석식이 있는 패키지였는데 정갈한 일본식 정식이었습니다. 한국인의 입맛에 약간 달고 슴슴했습니다만 그 또한 맛있고 즐거운 경험이었습니다.
- miri (10/5): - 온천은 훌륭했고, 주변경관도 너무 아름다웠다. 비에이와 아사이카와까지 운행하는 셔틀버스를 이용해서 편리하게 이동할 수 있었다. 걸어서 1분 거리에 폭포가 있고, 청의 호수까지는 셔틀버스가 운행해줘서 관광을 하기에도 좋았다. 8시까지 운영하는 편의점에서 간단하게 맥주와 간식거리도 살 수 있다. 삿포로에 또 가게되면 다시 묵고 싶은 호텔이다.
- WONKUK (10/5): - More than good
- William (6/5): - 一泊2食都算抵。晚餐ok, 早餐少食物。
- Tetsuya (8/5): - いい
- タチ (6/5): - 生物がイマイチでした。
- BONGJOON (8/5): 카이세키와 뷔페 - 저녁식사 카이세키, 아침식사 뷔페 훌륭했고, 깨끗하고 조용하고, 아담한 분위기 노천탕, 편안한 밤 이었습니다.
- Celia (4/5): - They gave us the worst possible room. It was a room with one flight of staircup, then one floor of stairs down with no elevators. When I noticed several empty rooms I asked if she could change the room and she said it will cost us extra 20,000 yens. We had two suitcases to carry up and then down and no help was offered. I expected a bit more for the price I paid. Meals were also just fine. The hot springs temperature is very hot. The open air bath was better. However when I visited in the morning I noticed holes in the wall. Unfortunately I would not recommend this location. If you already have a reservation, refuse any room from 121-130. They are the ones in the dungeon.
- Wai Ling (2/5): - We reserved 2 rooms. The Japanese style was not well ventilated but still ok. However the Western style room was stink as there was no air conditioner and located in the basement near a sewage. The staff knew that we had big luggage but still offered a room far away with many staircases. The overall experience was not good and we shall not recommend it to any friends and relatives.
- SEOK WON (8/5): 숙소 불편 - 숙소 화장실 배수불량으로 룸 교체과정이 매끄럽지 못했어요
- In Sook (6/5): - 에어컨이 나오지 않아 불편했습니다.
- WOON YI (6/5): - The room is poor air quality because the exhaust air duct is near the room. the bad smell air put into the room. Please relocate the exhaust air duct out of room area.
- TIEN TIEN (10/5): good dinner and hot spring - good dinner and hot spring
- Hin Cheong (8/5): - 服務很好，但溫泉晚餐，就一般！戶外溫泉好細！
- MEI FENG (10/5): - 交通方便！接待人員親切！
- ジュンヤ (10/5): - 良いタイミングで行ったのでとても満足出来ました！
- HJ (8/5): 위치 좋은 숙박시설. - 흰수염폭포를 보기에 가장 좋은 위치입니다. 화장실과 욕실이 좁지만 대욕탕이 있어서 불편하지는 않습니다. 식사는 정갈하고 신선합니다. 방은 좁지만 청결하고, 난방을 위한 난로가 있어 약간의 냄세가 납니다. 방에서 무료 와이파이가 제공됩니다. 들어가고 나올 때 송영버스를 이용하여 매우 편했습니다. 연세드신 분들이시지만 매우 친절하게 접객을 하셔서 불편함은 없었습니다.
- Sun-Young (8/5): - 접근성은 떨어지지만 직원이 친절하고 관광지에서 가까운 장점 가성비가 괜찮고 음식이나 시설이 적적함
- Witchayaporn (8/5): - Perfect place to visit Shirahige waterfall and blue pond. Property is quite old, but clean and convenient. Food is also good. Staff is fine. There is a free shuttle bus to see blue pond illumination at 7:30 pm.
- Christian (4/5): - This Ryokan is actually quite nice, the Onsen and Outside Bath beautiful along the River and you cam hear waterfall nearby. They had unfortuntely a serious staff shortage prob due to Covid and one elderly lady was in charge of the total dinner service for 20-40 people. As such food was mostly coldy. The quality of the arrangement and presentation was what to expect from Kaiseki dinner.
- WeiTing (10/5): - Free shuttle bus service to the hotel from Asahikawa station. Walkable distance to Shirogane waterfall. They also provide free dinner and free shuttle bus to blue pond. Even though the staffs english are limited, they try their best to explain and understand. Great service. Their outdoor onsen is definitely the best to experience during winter time.
- John (8/5): Nice place, a little aged. - Nice ryokan close to the Shigehira Falls, perfect view in winter. Room was a little old, wall paper peeling, stains on the wood but I think it’s from tourists who don’t know how to use Japanese items in the room. Don’t put wet glasses on the wood. Despite the aged look, the service was polite, the futon very comfortable and an excellent night of sleep. Staff warmed up when I spoke Japanese but despite living in Japan for over 20 years and speaking quite well, they treated me like a foreigner based on my looks. It was a little annoying but I’m used to it. The bath is very nice, the outdoor bath lovely with the snow. Well maintained onsen. Breakfast hall is small and often seating is limited. Go early.
- JL (8/5): - Nice food, friendly staff with limited English speaking always trying their best to explain our needs.
- Verified traveler (6/5): - Need and clean. Onsen is nice. Except I realised they charge me for 4 adult and 1 kid meal insead of 3 adults and 2 kids meal.
- Verified traveler (10/5): - Onsen great
- CHEE KEONG (8/5): - Stayed for 1 night in early Oct as stopover from Asahikawa to Sapporo. Friendly staff. Really appreciated the shuttle bus service to and form Asahikawa JR station. Room clean & quiet for good rest. Onsen was good. 3 indoor & 1 outdoor pool + sauna - each for both for the female and male section. Hot spring water is milky and has a light scent of sulphur. Clean, well maintained. Little wonder why they won an award a few years ago. They should try and improve on the quality of dinner and breakfast. Kaiseki dinner - a scallop cooked over a earthen pot, lots of small dishes preserved veg, squid, etc that lack quality and appeared cheap. Breakfast - buffet style with typical Japanese offerings eg bite sized salmon fillet, tamago, greens, fruits etc. The dairy products were excellent as they used local Hokkaido brands which are naturally yummy. There is however little to offer for sight seeing at this place. The waterfall was okay but it really depends on which time of the year one visits. Like the blue pond, it can lack the wow factor. Other than these, there really isn't much else but it is nevertheless a pleasant location for an over-nighter. If you are looking for place around this hotel for a late lunch, there is only a simple family-run eatery next door that sells ramen and rice. Tried the cha-sis ramen and won't recommend it unless you are on emergency survival mode.. Overall, this ryokan is pleasant with its onsen punching above its weight.
- Valerie (8/5): Stay at Yumoto Shirogane Onsen hotel - Amenities are not adequate. No toiletries in the room only available at onsen
- Suzanne (8/5): Good hotel with 2 nearby attractions - Good onsen hotel but room was not well ventilated, had to open the small window for fresh air. Dinner that was included in the room rate was filling and breakfast was also satisfying. The facilities in the onsen were clean but wished the shampoo, conditioner and shower foam bottles could be clearly labelled. The hotel is in a good location; we enjoyed the Shirahige Waterfall which was just behind the hotel and the Blue Pond (less than 10 minutes drive away). No shopping nearby though.
- Traveler (8/5): - I like onsen hotel, but food option very limited, public transportation inconvenience, no WiFi in the room, no currency exchange.
- Verified traveler (8/5): - Staff cannot speak English at the front desk. Other staff are good. Nice Onsen.
- Annabell (8/5): mass market hotel that is reasonable priced - It is a very busy hotel with most tourists appearing to stay for 1 day for the blue pond and waterfall. Accordingly the dinner feels more like a mass feeding than a carefully crafted kaiseki. However the price is relatively cheap and fair for the services. Therefore overall good review.
- Verified traveler (10/5): Comfortable & affordable accomodation - It was pretty great. We were there to stay a night before heading off to Furano. Wanted to visit Lake Biei the next morning since it was pretty late when we reached there but turns out there was this winter illumination of the Lake going on. The hotel was kind enough to help arrange complimentary transport to the night illumination, the lake was frozen! It was really an affordable hotel to book, I think this hotel will have more guests during the summer/spring seasons as the Lake will have more variation in colour.
- Verified traveler (10/5): - Great spot, clean onsen, good variety of food. My only complaint was the bathroom door was awkward and the futons were on the thin side
- Verified traveler (8/5): - Nice location for fall and onsei, great dinner and breakfast cuisine.
- KS (8/5): - Nice Ryokan in a quiet town. I enjoyed the open onsen, particularly when it snows. The in-room dinner was very filling and had a couple of good dishes. However, the hotel is quite dated and the exterior is in need of maintenance (e.g. there were spider webs outside the room’s window). The men’s open onsen also need some extra blocking from the bridge during start of the winter, since the trees would have shredded all its leaves and would be visible from the bridge!
- elvis (10/5): Onsen plus - Great hotel. Onsen was awesome
- Verified traveler (8/5): - Service was splendid
- Verified traveler (8/5): 10mins drive to Shirogane Blue pond - Ryokan & Onsen were slightly dated in terms of maintenance. Expected a better quality dining experience that was disappointing for their dinner due to the peak season. The saving grace was the breakfast.
- Pimonporn (8/5): - The air condition is not operate at night in Jul.
- Verified traveler (4/5): - No air conditioning and need to make the beds by ourselves Too many people queuing for the breakfast buffet
- Suveena (8/5): The amazing - It was very amazing because the service was very good and the food was very delicious.
- Verified traveler (2/5): The worst hotel i stayed in japan - For an annual traveller to japan myself, this was the worst onsen hotel i have stayed in japan. First of all, Room: the room was so run down and there was a peculiar smell. It feels like a worker’s dorm rather than a hotel. Everything was so worn out Halfboard meals: lousiest dinner. The kaiseki dinner seems to be some stuff u bought from lawson or 7-11 quick and easy snacks put together. They do serve sashimi but it was not very fresh. Breakfast was in an overcrowded hall and some of the dishes seemed to be exactly the same from the night before Service: futon bed was made by a male housekeeper who smelt of tobacco and the smell infiltrated the room. Imagine wet dog smell coupled with tobacco!! I will never stay in this hotel again. Not worth the trip to blue pond either. Way too touristy and crowded.
- Cynthia (8/5): Quiet and pleasant hotel near attractions. - Our overall stay was very pleasant. The hotel made sure we do not get the same menu for our three dinners there. Crowd control was good too. However, we realized that we were allocated a smoking room when we saw an ashtray in the room when we had indicated non smoking room during the booking. The patrons smoked along the corridor and the smell was persistent. Unfortunately, there was little efforts by the hotel to dissipate the smell throughout our 3-day stay. Facilities in the hotel was good and enjoyable.
- Verified traveler (6/5): Average hotel but at a good price - The hotel is a bit dated, the toilet smelled and there was no shower gel and shampoo in the bathroom. I only like the onsen. For the price I paid with half board, worth it.
- Yeong (8/5): Good location - Hotel location is near to the beautiful waterfall. Attentive staff & good service. Just toilet is too small, time to refurbish room.
- LuLu (6/5): Think twice - Small room and toilet. No views, widow face to a wall. No lift on wing building. Should pay 100Yen to the safety box in room. The room is overcharge. Set dinner is OK.
- Eoin (8/5): Spectacular views and great hot spring. - This hotel is in a great location. very quiet onsen town, but the views around are spectacular. The hotel hot spring is a delightful place to spend time, with views of the river from the open air bath. Hotel itself could do with some sprucing up, but it’s clean and comfortable and the food was good.
- Verified traveler (6/5): - The staff were incredibly nice and accommodating. I didn't know that the entire hotel is smoking and we are non-smokers with a baby. The staff showed us different rooms until we found one that didn't smell of smoke. The baths themselves are great. Especially the outdoor one.
- CC (8/5): Nice place for family of 3 adults - Interesting dinner, nice spread for buffet breakfast.
- Leon (8/5): Nice Onsen Hotel - The Onsen hotel location is very near to the waterfall. And the hotel also provide free shuttle service tru & fro Asahikawa Station. Have to inform the hotel before your arrival for the free shuttle service. The room I stayed was comfortable & clean. Especially the Onsen for both indoor & outdoor. Both the breakfast & dinner was nice.
- xi (6/5): - The hotel overall was ok, maybe because was New Year’s Eve, it was bit crowded. The dining area was too small, we had to wait for a table. Our kimono was smelly. The outdoor onsen was good.
- Verified traveler (6/5): Staff is not helpful enough - Staff is not helpful enough, not very informative and only limited English.
- TAEJIN (6/5): 별관(別館)에서 냄새가 많이 납니다. (臭う) - 초성수기에 숙박 1주일전 겨우 남은 방 하나 예약하느라 어쩔 수 없이 묵었는데 배정받은 별관에서 냄새가 꽤 났습니다. 다다미 쩐내라고 하야할지. 어릴때 시골 외할머니 댁에서 느낄 수 있었던 메주 뜬 냄새 비슷하게 났어요. 그래도 계속 있다보니 적응이 되긴 했는데 가격차이가 크지 않다면 본관에서 숙박하시길. 음식도 세미(?) 카이세키 요리를 먹었는데 제가 이제까지 가봤던 료칸이나 료칸형 호텔 중 가장 별로였습니다. 그래도 아오이이케에서 가까웠고 바로 옆 시로가네 폭포가 있던 점, 온천물이 나쁘지 않았던 점에 그나마 별 3개 줍니다. ㅎㅎ
- Verified traveler (4/5): Unpleasant stay! - The bed was comfortable but the toilet was a let down. The water from the sink leaks onto the floor and flooded the toilet . The draining hole in the shower tub was not functioning properly and the water stayed in the tub during shower . It was most disgusting .Will not stay there again!
- Verified traveler (8/5): Good Stay - Yumoto Shirogane Onsen Hotel is just next to Shirogane Waterfall. It is a good stop to end of a day. The hotel is bit aged but clean, breakfast has not much choices given but is acceptable. Wifi only available at the lobby. Overall, this onsen hotel is still value for money.
- Verified traveler (6/5): Avoid Annexe Bock - I must admit the hotel main building seemed fine. But My wife and I were placed in the Annexe block which had only one view - directly facing a old store building. The room was really tiny, esp. the toilet. There was absolutely zero toiletries provided other than towels and robes for the onsen. The hotel staff refused to accommodate our request to change the room, explaining that it was full. So we had a miserable night cooped up in the tiny space.
- Angie (6/5): Good Onsen hotel - Many thanks to Sapporo airport staff suggestion on the option and assistance to help us call hotel for free pick up at Asahikawa Station which save us a lot of time on transportation. We stayed one night with half board, Set-dinner and buffet breakfast. Like the outdoor onsen. Blue pond is 40 mins walking from hotel or you may choose to take 5mins free transfer but need to wait for schedule departure. Waterfall is nearby but no time to explore due raining and cold. Staff are friendly.
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