The Troubadour Hotel New Orleans
Location: 1111 Gravier St , New Orleans, us
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation
The Troubadour, Tapestry Collection by Hilton in New Orleans offers pet-friendly accommodation with free WiFi, a restaurant, and a rooftop terrace. Each room features a 42" cable flat-screen TV, local artwork, and air conditioning for a comfortable stay.
Convenient Amenities
Enjoy the convenience of a compact refrigerator, private bathroom, free toiletries, and a hairdryer in every room. With a 24-hour front desk and a fitness centre, your needs are catered to around the clock.
Delicious Dining Options
Experience delectable bistro fare at Jayne restaurant for breakfast and dinner. Head to Monkey Board on the rooftop terrace for cocktails and casual bites with a view.
Book now at The Troubadour for a memorable stay in the heart of New Orleans!
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Non-smoking throughout
- Shared lounge/TV area
- Concierge service
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Evening entertainment
- Lower bathroom sink
- Emergency cord in bathroom
- Outdoor furniture
- Fruits
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
- Happy hour
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Self parking (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Garage
- Bicycle-friendly property
- Bulk dispenser for toiletries
Rooms Available
-
Queen Room with Two Queen Beds and City View
The quadruple room features air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Video
- Heating
- Alarm clock
- Privacy curtain
-
King Room - Disability Access
This double room features air conditioning, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Video
- Heating
-
Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
This quadruple room features air conditioning, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Video
- Heating
-
Suite with City View
This suite is air-conditioned and has a flat-screen TV with cable channels, a seating area and heating. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Video
- Heating
- Sofa bed
-
Queen Room with Two Queen Beds - Disability Access
This quadruple room has air conditioning, heating and a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Video
- Heating
-
Queen Room with Two Queen Beds and Mobility Accessible Shower
This quadruple room features air conditioning, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Video
- Heating
-
King Room with City View
The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Video
- Heating
- Alarm clock
- Privacy curtain
-
King Room with Shower - Mobility/Hearing Access
This double room features air conditioning, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Video
- Heating
-
Queen Room with Two Queen Beds
The quadruple room provides air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Video
- Heating
- Alarm clock
- Privacy curtain
-
Room, 1 King Bed (Troubie)
1 King Bed
231 sq feet
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker and local meal delivery service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Laptop-compatible safe, phone, and local maps; free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Fan
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Guidebooks or recommendations
- Closed captioned TV
- Mobile key entry
- Meal delivery service available
-
Room, 2 Queen Beds (Troubie)
2 Queen Beds
275 sq feet
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker and local meal delivery service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Laptop-compatible safe, phone, and local maps; free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Fan
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Guidebooks or recommendations
- Closed captioned TV
- Mobile key entry
- Meal delivery service available
-
Suite, 1 King Bed, City View
1 King Bed
Overlooking the city
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker and local meal delivery service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Laptop-compatible safe, phone, and local maps
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Need to Know - No cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Fan
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Local maps
- Guidebooks or recommendations
- Closed captioned TV
- Mobile key entry
- Meal delivery service available
-
Junior Suite, 1 King Bed, City View
1 King Bed
Soundproofed room
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker and local meal delivery service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Laptop-compatible safe, phone, and local maps
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Need to Know - No cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Fan
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Local maps
- Guidebooks or recommendations
- Closed captioned TV
- Mobile key entry
- Meal delivery service available
-
Suite, 1 Bedroom, City View
1 King Bed
804-sq-foot room with city views
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker and local meal delivery service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Laptop-compatible safe, phone, and local maps; free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Closed-captioned TV
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Fan
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Guidebooks or recommendations
- Closed captioned TV
- Mobile key entry
- Meal delivery service available
-
Queen Room with Two Queen Beds - Big Easy Room
This quadruple room features air conditioning, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Video
- Heating
-
King Room
The double room offers air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Video
- Heating
- Interconnected room(s) available
- Alarm clock
- Privacy curtain
-
Junior King Suite with Urban View
The air-conditioned suite offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Video
- Heating
- Alarm clock
- Sofa bed
- Privacy curtain
-
King Room - Mobility Access
This double room has air conditioning, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Video
- Heating
Guest Reviews
- Lauren (9/5): -
- Guest (9/5): -
- Chloe (7/5): -
- Deangelo (1/5): - The stay at this hotel was horrible, we stayed for my birthday March 6th-9th. The room we were giving looked nothing like the pictures, only one elevator worked so you had to wait 5-10 mins for one to come or take the stairs. There was no pool access no rooftop lounge access no restaurant access. We were not told these amenities were not available until after we booked the hotel. Everything about the hotel was a waste of money. Also they had two bottles of water in the room no note that said we would be charged if we drank them but they did charge 40$ for restock of the bottles of water. Definitely will not return or recommend
- Avri Jene’ (3/5): -
- Joshua (1/5): TERRIBLE - Nothing They double booked rooms and had me walk in a room with someone already showering.
- Kenneth Wayne (1/5): Don't Go There - The Staff The room had mold or black stains in the sink, everything was closed. The restaurant, the roof top pool. The room was cold heat didn't work and still no discounts.
- nakhia (6/5): -
- Cassandra (4/5): - location carpet old and room smells.. restaurant and roof top not open
- Candice (6/5): The stay was ok. The male front desk receptionist that was there in the morning was really nice and helpful but the youn - It was close to everything That it was under construction and had a weird smell
- Jessica (10/5): - Loved it , very clean and everyone is so pleasant. Was not in the room much , Loved the bath tub highly needed with all the walking . Will be much better when the roof top opens back up , But all in all it was a great spot . Location on point as well half hour walk to the river but lots of stores in between
- Milla Regina (7/5): -
- Sasha (5/5): -
- Carrie (1/5): Overbooked and released my pre-paid room - When I arrived close to midnight, I was TWICE given a key card to rooms that were already occupied. Which I discovered when I went up to the rooms and woke people up trying to break into their rooms! After an hour of this, I was told the hotel was overbooked and my reservation was released. Keep in mind I’d prepaid and that it was after midnight in an unfamiliar city.
- Adrian (6/5): -
- Darla (7/5): Above average overall. People were great and on the ball. Seemed to need some updating. - Handy and staff was extremely helpful. Sheets stained 1st night and had to move due to no electricity to our room. We moved ourselves.
- Denis (5/5): Towel conundrum :-) - Location was great. Room was big and reception staff was friendly and polite. Beds are comfortable enough and room was reasonably quiet. Constant problem with towels (you had to ask :-)). Shower (wet) room - water splashes across the whole of the bathroom and stays. Rooms rarely cleaned. Small print that all facilities are closed (bar, restaurant).
- Sophia (2/5): -
- Colton (9/5): -
- Danielle (5/5): It was good until found mold and they didn’t care!!!!? - Good location The room had mold in it and the bathroom was extremely dirty shower was nasty! The manager picks the phone up and hangs up on you after the front desk tells you they will have a manager call but never does so you call and you never get to speak to them cause he picks the phone up and hangs it up!!!!!
- Joshua (4/5): -
- Steven (10/5): -
- Lawrence (10/5): - This is my second stay at the Troubadour and again, everything was wonderful. From the location to the staff - everything.
- Lakishia (3/5): -
- Elu777 (8/5): Decent Stay - Thin walls could hear neighbors having sex 😭😭😭 Wifi didn’t work Comfortable enough for one night
- Martrina (1/5): -
- Tammy (7/5): - It smelled good and had free coffee The restaurant and bar wasn’t open and the elevator broke
- Santanna (10/5): Very nice, check-in was quick and checking out easy. Walking distance to canal street and a lot of different venues. Wil - I loved everything about the property, very, nice, clean and cozy. Will def stay again.
- Alexander (1/5): - The whole building is under construction. The rooftop, restaurant, and 2 out of 3 elevators were out of order. It took at times 10 minutes to get an elevator that then typically was so full that I had to wait another 10 min. Walking from the 9th floor every day was fun. Besides that, the rooms are in bad condition. Water facets were partly broken (I could not turn on the warm water), and the outlets did not work. All in all, it was an extremely disappointing stay.
- David (1/5): -
- Rayleasha (1/5): - Our covers were covered in mold. My daughters and I was very uncomfortable and couldn’t figure out why they were itching so bad until we check the comforter they were under!
- Nicole (10/5): - Every thing No food
- Raynell (10/5): -
- Nicole (8/5): Over all I whise they had breakfast so we want have to leave the hotel - No breakfast
- Turner (4/5): -
- Erica (8/5): -
- Donna (10/5): -
- Jikarryon (5/5): Didn’t like it - Nice location It was not clean the restaurants was not open or the rooftop due to maintenance. Dirty bathroom with mold in sink
- Ravin (8/5): -
- Tameika (7/5): -
- Ashley (4/5): -
- Deidra (4/5): Our stay was okay - The view from the room was nice and the shower was nice and the hotel manager Bishop was really helpful We got locked out of our room and had to get another room for the night and wasn’t able to get into our original room until after check out time. No one could get our door open until the manager had to come up there on his day off and open it for us. We didn’t have any of our belongings.
- Flowerpotshed (2/5): Would not recommend this hotel - I cannot say that anyone was rude to us but out of the staff that we interacted with ...approx 7, only 1 was actually pleasant and approachable. Im not an overly fussy traveller ...all I ask for is a clean bed and bathroom. The room was clean when we arrived, but during the 6 night stay the cleaner only visited me once on the day of mardi gras, and she actually fell through the door, stoned!! I had to ask her several times to empty the bins before she realised what I wanted and then I had to pass them to her ... not very professional at all. We also had to ask for coffee and milk every day which is one of the services we pay for within the city tax (clearly states this on the desk in reception). The safe did not work, the sink was cracked and the electric sockets leave a lot to be desired. On the day we left, water was leaking in through ceiling light in bathroom!! Very poor all round.
- richardl59 (6/5): Not good - Had 2 nights recently. Good points, comfy bed, clean room and good location. Bad points. No food or bar available. Staff on the front desk not really bothered. The place also smelt of weed but it was mardy draw at the time. Still, not good.
- sibley (7/5): -
- Walter (10/5): -
- Rona (3/5): -
- Karen (2/5): -
- SHANE (10/5): Great place for sleep and to attempt to pick up random women for Mardi Grass - Great location, basic street parking = no parking, elevators kinda sketchy, awesome staff. Parking and the shower water took a while to warm up. The door safety latch almost engaged as I closed the door while leaving. PARKING.
- GuateMom (8/5): - Rooms were large. Ample closet space. Great lighting in the bathroom. Large shower. Plenty of closet space. Overall quiet hotel with a nice vibe. Downtown with a reasonable walk to the French quarter and great restaurants. All the bar and restaurants were closed for renovations. They did offer bags of ice. Some street noise but not too bad
- Inocente (10/5): -
- Demitrice (9/5): - The location and cleanliness were the best. For the most part, the stay was good. The person at the front desk during the night could be more inviting.
- C5241TYallent (4/5): The Troubadour Hotel, New Orleans: The story of neglect and mismanagement. - A pre-cruise journey down Interstate 55 began late Saturday evening as I jumped headfirst into a week of exploration. Destined for the first hotel stay of the trip, The Troubadour Hotel New Orleans, I was genuinely excited to experience what promised to be a unique NOLA stay. The building was originally constructed in 1967 as the Rault Center, the site of a tragic fire in 1972 that left it vacant for decades. Clinging to its 1960s appeal, the structure reopened in 2016 as The Troubadour Hotel, a member of Hilton’s Tapestry Collection. It remained under the Joie de Vivre Hotel Group until 2022, when it was taken over by Everwood Hospitality Partners. Rumors suggest the hotel sits on historically haunted ground, which begs the question: was this hotel’s fate doomed from the start? After nearly eight hours on the road, I arrived at a public parking garage conveniently located just a block away. With record-cold temperatures in the single digits, I hustled into the hotel. The lobby greeted me with the scent of cleaning solution, which felt reassuring in the moment. At reception, a pleasant enough agent handled check-in efficiently. Service was polite and functional, landing on the lower end of the service spectrum. Before diving further, it’s worth noting this: I am a diverse traveler. My stays range from off-road park campgrounds with truck-stop showers to luxury properties delivering true five-star service. Satisfaction is rooted in expectation. The Troubadour positions itself as an upscale boutique hotel, where expectations are understandably high. Room 1411 awaited me as my eyelids dragged with exhaustion. Exiting the elevator on the fourteenth floor, a familiar odor—one that signals age and neglect—filled the hallway. The smell followed me into the room. At first glance, the space told the story of a dream: a vision of a prosperous boutique hotel where New Orleans culture comes alive in a timeless way. But as you move deeper into the room, the story shifts, and the hotel begins to reveal its truth. The room was clearly top-leaned. Common surfaces were dust-free, linens were crisp, and amenities were placed where they should be. Unfortunately, that’s where the positives end. The furniture was in poor condition, appearing long neglected. Headboard lamp posts drooped limply to the side, giving the impression of a space abandoned rather than curated. The walls were spattered with grime, and the bathroom told an even harsher story. Fixtures showed heavy buildup and dust, suggesting they hadn’t been properly cleaned in years. Towel hooks, mirrors, and the toilet paper holder hung precariously, crusted and disheveled. Mold was visibly present on the ceiling around the exhaust fan. The next morning, I headed to the lobby in search of caffeine. The restaurant sat eerily vacant, roped off as though time had simply stopped. Guest service staff were pleasant and genuinely helpful. That said, for a hotel in this category, one would expect a more polished, uniform presentation from staff—but that expectation was unmet. Still, the individuals themselves were accommodating and kind. It would be easy to place blame on staff for a lack of care or initiative, but that doesn’t feel accurate. This property is suffering from severe mismanagement. What’s most disappointing is Hilton’s continued support of a hotel delivering this level of disservice to its members.
- Zaneta (10/5): Everything was nice - Yes Close to every thing
- Ashley (10/5): -
- Teresa (9/5): -
- Darneisha (10/5): WONDERFUL - EVERYTHING WAS GREAT I REALLY ENJOYED MY STAY EVEN THO THE BAR WAS CLOSED AND NO BREAKFAST I STILL LOVED IT 10/10 DEFINITELY RECOMMENDED THAT THERE WAS NO BREAKFAST
- Naquita (7/5): -
- Amber (3/5): -
- Barbara (5/5): -
- Nicole (7/5): Over all a pleasant experience. - The property was nice. It was within walking distance of the streetcars and downtown. It was a unique hotel. The staff was nice and professional. They did let us leave our bags until the room was ready to check in. The rooms did not look like what was pictured on the site. The bar and food areas were all closed. I got an email about it after I booked. I feel like this should have been posted on the site upfront. The cleanliness of the room was ok but not great. The shower was greasy feeling.
- Endeya (10/5): -
- Shervetta (8/5): - It was no breakfast That breakfast was not included
- Ireon (9/5): Clean facilities with unpleasant front desk staff. - Clean & Comfortable The lady at the front desk was very rude and sarcastic. I had a King room with a city view. I was given a room with an obstructed view of 2 large buildings blocking the “City View”. I went down to get my room changed and let the young lady at the front desk know the room was a view of 2 buildings. I asked for an odd number room or a corner room to accommodate. The young lady then replied “ You asked for this, you better like your room when I change it.” I did not like her tone and rudeness, very unpleasant as a front desk attendant.
- Lanika (10/5): -
- Latrecia (10/5): everything was good staff was very nice and helpful - i liked everything about the property it was real nice i didn't like the fee of the parking
- Maria Carmen (4/5): Average - The staff was very nice and helpful. The parking very expensive the valet and the parking across the street very expensive. They take advantage of the customers. No pool and the valet parking to expensive and the parking across the street very expensive. They take advantage of the customers. Never again staying downtown. The carpets in the hallways are so dirty and the rooms could be cleaner and the plugs for cell phone don’t work.
- Sherman (9/5): -
- Tynesha (10/5): - The room was very clean! Check in/Check out was a breeze! The staff was super nice. The location is SUPER convenient!!
- Dawn (5/5): I would not recommend this location. - The rooms were clean and the rate was good. The hotel closed all of the amenities (restaurant, bar, pool, etc.) phones did not work in 2 rooms, TV did not work, valet services were hottible.
- lajada (3/5): do better - there was no breakfast they waited until i booked and said no breakfast or rooftop lounge was closed no breakfast no house keeping
- Christina (10/5): -
- Perdido (6/5): Thank you Darling! - Hotel is lovely but their roof top area and second floor bar were not open. The weather was great.. I was in room 511 with a non working hotel phone’and my cell phone was locked in my friends car . Has it not been for Darling I would not have had a phone. She loaned me a charger. The one that came in the room also did not work. The room was lovely, but it was very cold at 65°. I’m a mattress knob so I did not really like the mattress either. It was hard. The hotel is lovely, but I would see if I could have someone adjust my room thermostat before I stayed here again. And I would make sure that I have a working phone. I want to thank Darling!
- jaynek661 (2/5): Not good service and no housekeeping at all. - On check in we were told no food available on Thanksgiving Day . I’d emailed them twice previously for advice on where we could try and they eventually sent me a photocopy of local venues which were all coffee shops . No conversation or welcome chat just the photocopy . We were NOT told that we wouldn’t get any housekeeping at all so no towels or coffee , milk etc It isn’t acceptable to expect a guest to use the same towels for 3 nights - no beds made and no water ,milk etc Why Why wouldn’t they let us know in advance and ask us to help ourselves to towels . Why were we charged the same price as if we would receive what you’d expect from a hotel that had staff to handle any emergencies or fire procedures . No staff except the check in attendant. We were asked for a credit card to cover incidentals - they immediately took $150 from the account and we still have not received it back even after several emails which are ignored - what do the staff do all day as they never reply . On check out we were charged $21 tax and told it would be taken out of the deposit but it wasn’t it was a second deduction . We met several other travellers in New Orleans that were originally booked in at The Troubadour but were changed at last minute by their company to a different hotel due to the amount of complaints and bad service . Why isn’t the management doing anything about this as I’ll be letting my cruise company know and advise they remove it .
- Philmedds (4/5): Poor - +Position of hotel is good Rooms are good -we were there for three nights no beds or towels changed during stay We were charged $12 a day for tea coffee and water in room had one tea and one coffee they were never replaced next two days No food available Rooftop bar we were told open fri,sat and sun went Friday not open Shame about services hotel could be good
- Nomad06164986863 (6/5): Save your money - I want to start by saying the guy with dreads at the front desk was awesome he was very kind a personable! Location: very bright and loud because it is downtown so that’s to be expected but the parking situation is terrible! If you don’t pay $50 for valet you’re paying to park at the lot across the street and the hotel doesn’t cover your parking also the sign is very small so you can’t see where you need to pay at and the will boot your car! Atmosphere is basic they didn’t have the lounge open so we just sat in our room which was decent the bathroom door didn’t have a handle cause it slides and the shower door doesn’t close good because it’s glass so you’re gonna get water all in the floor if you’re not careful. It smelled like liquor and weed because of our neighboring room I paid $196 for one night and honestly you can find somewhere a lot cheaper for the same experience wasn’t worth the price and they charge your for everything!
- Ayala (8/5): -
- Lamya (10/5): -
- Zeshauntel (8/5): -
- Lamya (10/5): -
- Aleisha (9/5): -
- Cynthia Geraldine (10/5): Great - Location In creditable staff Clean Secure Roof top bar not complete
- Hikeem (7/5): -
- Hannes Themba (7/5): - The location was perfect. Interior design was very appealing. Internet worked well. The hidden costs (amenity) of 12$ per night for coffee, internet and water should have been displayed when booking. Also coffee and water wasn't refilled if you didn't ask for it. The room had seen better days. It wasn't dirty, but the carpet and lamps had stains and the cleaning was far from spotless.
- day8067 (6/5): Troubador in November. Decent hotel but not the best we've seen. - We stayed just two nights at the hotel. Price wise it is in line with local competition but we tracked a cheaper rate through a corporate discount. I like the location. Is close to the Superdome and a short walk from the French Quarter. Far enough away so if you want to escape the loudness and hustle of either are you can do it but close enough the walk is simple and doable. Has a rooftop deck we didn't visit plus hosts entertainment in the lobby also. Elevators are slow and kind of outdated and not a lot of them so during a busy stretch like Mardi Gras probably will slow you down some. The rooms are ok but fairly small. Seems like it is possibly a converted office bldg of some sorts. We were provided the smallest towels in the bathroom we've seen in a hotel lol so ask for extras. Bed was a platform bed and decently comfortable. Our room we didn't squabble but the rug was stained and the bathroom showed signs of dirty and not ideally cleaned. But overall was decent enough for a short stay. There are literally dozens of comparable hotels within a 10 min walk of this one so shop carefully and compare competitors as there are a lot of options. Overall I'd say this is an ok option but certainly not the best hotel we've seen for the price.
- Ibarra (9/5): -
- Anna (6/5): -
- Alma (10/5): -
- nicole (8/5): -
- Jeff (8/5): Great stay overall - Location and comfort Bar and restaurant closed
- Montrissie (10/5): -
- Shannon (8/5): - I love at layout, which was very nice and clean Nothing to complain about
- Jamie (10/5): Chic and comfortable, great location, great value - Location was excellent, especially since I took the 202 city bus from the airport, which drops off about a block away. Easy 5 minute walk to Canal Street. Just far enough away from everything to be very quiet. Hotel is currently remodeling, so restaurants are closed, but it wasn't disruptive at all and they still had coffee, water, soda, vending machines, etc. in the lobby. Room was spacious, clean, and very mid-century modern stylish, with thoughtful touches like a wireless charging pad and reading lights. Pod coffee maker and minifridge in room, bottled water free and replenished daily. Shower was incredible - good hot water and enormous space, also excellent hair products and body wash. Service was awesome. Dabriella at the front desk was exceptionally kind and thoughtful. I knew going in that the roof bar was closed, but it was still disappointing not to get to enjoy the lovely view and fall weather (for which I'm absolutely not blaming anyone, it's just how it goes!).
- Jamie (10/5): Staff went above and beyond to help and make sure I was comfortable - I wrote a longer review about the specifics of what I liked, but this will address the kindness of the front desk staff member, Dabriella. I made a separate reservation when my plans changed to add this one night (Sunday) to an existing Monday-Wednesday reservation. Dabriella took care of everything, making it easy for me to check in and assuring me I could stay in the same room throughout without disruption. I checked in with her in the morning to ensure the paperwork was all in order and the keycards would still work. Excellent hospitality and kindness. Just filling up this space, because I was completely satisfied with every component of the hospitality I was shown at this property by its staff.
- Lamard (10/5): Will stay again. - Location and price Clean
- Pedro (10/5): Nice hotel, withing a walkable distance to the French Quarter. Highly recommend! - Well Located, clean and comfortable The bathroom lamps in front of the mirror are a lot in the way and make shadows.
- Maria (7/5): Short Vacation - Friendly staff No room service the whole time , we need to ask for soap, towel and bed to soft , need some update
- Lamya (10/5): -
- Lamya (10/5): -
- Denisha (10/5): Very comfortable and clean - The room was nice and clean. The bathroom had hot water. The guest services was helpful Bad lighting in the room
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