Hyatt Place Houston NW Vintage Park

Location: 20330 Tomball Parkway, Houston, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Wheelchair accessible
• Kid meals
• Lower bathroom sink
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Fence around pool
• Visual aids: Braille
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Wine release events
• Reception hall
• Exercise/lap pool
• Secured parking
• Swimming nearby
• Electric bicycle charging station
• Vegetarian menu options available
• Bulk dispenser for toiletries

Rooms Available

• King Room with Sofa Bed and Roll-In Shower - Disability Access

  Offering free toiletries, this triple room includes a private bathroom with a bath or a shower and a hairdryer. The spacious triple room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Cots
  • Privacy curtain

• Queen Room with Two Queen Beds and Roll-In Shower - Disability Access

  Offering free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. The family room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Cots
  • Privacy curtain

• King Suite

  This air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Cots
  • Privacy curtain

• King Room

  The spacious triple room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This triple room features a wardrobe, a safe deposit box and a TV with cable channels. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Cots
  • Privacy curtain

• Queen Room with Two Queen Beds

  This air-conditioned family room is consisted of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Cots
  • Privacy curtain

• King Room with Sofa Bed - High Floor

  The spacious triple room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This triple room has a wardrobe, a safe deposit box and a TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Cots
  • Privacy curtain

• Queen Room with Two Queen Beds and Sofa Bed - High Floor

  This air-conditioned family room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Cots
  • Privacy curtain

• King Room with Sofa Bed and Accessible Tub - Disability Access

  The spacious triple room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This triple room features a wardrobe, a safe deposit box and a TV with cable channels. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Cots
  • Privacy curtain

• Queen Room with Two Queen Beds, Sofa Bed and Accessible Tub

  Providing free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. The family room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Cots
  • Privacy curtain

• King Suite with Accessible Tub - Disability Access

  Offering free toiletries, this suite includes a private bathroom with a bath and a hairdryer. This suite is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Cots
  • Privacy curtain

Guest Reviews

• Susan (7/5): A convenient place for this event close to Willowbrook, walkable restaurants and parks. - Front desk staff was very friendly and kind. Room was a good size and clean Easy walk to several restaurants and a great park There were no updated tech connections...USB or updated charging stations. Traffic noise was a awful.
• L (9/5): -
• Osvaldo (9/5): - Atmosphere in the bar Bar drinks
• beth (8/5): -
• Palau (7/5): Me cobraron doble mi estancia en el hotel - realice mi pago con ustedes y luego el hotel volvio y me cobro a mi tarjeta de credito la misma noche y no he logrado que me retornen el dinero. que me cobraran doble la noche que pase en el hotel
• Jahaile (7/5): -
• Joey (9/5): - Cleanliness
• Janna (5/5): meh - The staff were all friendly and beds were comfortable. I don't like how there are no microwaves accessible to me personally for breakfast time and that I had to rely on the person at the front to heat up mine and my daughter's breakfast. I rarely eat the "complimentary " breakfasts provided by any hotel. My daughter and I have Celiac disease and we strictly follow a gluten free diet avoiding cross contamination. I'm also allergic to bananas. We brought breakfast from a local Celiac safe restaurant to-go but I was told they take away the microwave in the lobby area for breakfast time. Relying on the front desk associate to warm up my food could be a liability on Hyatt's end. What if something happened while he carried our food to the microwave? Are they registered or should they be handling other people's food. This is a violation of ADA! This was my first and last time staying at any Hyatt!
• Naila (6/5): - The breakfast was good and the room cleaning No microwave in the room. The towels are old and need to be changed
• Patricia (9/5): -
• Stuart (8/5): -
• Blathnaid (7/5): -
• John (10/5): Great place for decent money - It was fine. Easy n fresh Coffee could have been better
• Jesse (8/5): - NO WATER. ONLY SMALL WATER BOTTLE TO PURCHASE AT $3 EACH.
• Alejandro (10/5): -
• 707vivianae (10/5): Will stay here again! - Amazing stay! The hotel was spotless, comfortable, and welcoming. The staff went above and beyond, super friendly and attentive. Highly recommend!
• Julio (10/5): -
• james (8/5): -
• N3404KVjoem (10/5): Gift of Conveniences - Wonderful location in close proximity to many amenities. Must try the world famous pork chop at Perry’s Steakhouse located just a mile away
• V5053JDmattb (6/5): Vintage NW Houston - Vintage NW Houston DIRECTLY off Hwy 249. Stayed in a room that faced 249 which made it difficult for the room to stay quiet. Not the worst in the world and some might even count it as white noise. Worse than the room location was hair in the bathroom that wasn't cleaned up prior to our arrival. Hair was on the door seal between the bathroom and the room itself so I can see how it might be overlooked, but still leaves impression of uncleanliness regardless. I did not eat the breakfast so I can not comment on it's quality. Like all hotels, the top blanket and pillows were a joke. The comforter for the bed was paper thin which meant we had to turn the air up and the second blanket they provided didn't really help. Overall, I would probably stay there again due to its proximity to good food and family's location when visiting but now I know what side of the hotel to NOT stay in. Couldn't get picture of bathroom to upload correctly.
• Maddyson (10/5): My stay was great! Staff was great! Room was great! Security walks the parking lot for ensure your belonging and cars ar - Property was extremely clean! Very beautiful The breakfast options
• David (5/5): Breakfast was very disappointing - Breakfast was very disappointing Breakfast was very disappointing
• davidsE6028IQ (10/5): Great stay! Will stay again! - Great place to stay. Sheena at the front desk was amazing! If you are lucky enough to meet her during your stay, she will greet you with a smile and is very helpful!
• Deelesia (10/5): Perfect Mini Get Away - It’s in such a convenient spot, everything is so close too. Grocery store, food, mall, bars. Cleanliness, and the friendly staff. Breakfast was so good.
• Flyer02989844397 (4/5): Urine in toilet upon arrival - DISGUSTING!!! - Arrived at hotel room and it smelled foul…because the toilet needed to be flushed! Disgusting! How in the heck do you “clean” a room but leave urine in the toilet (and on the seat mechanism)??? Been traveling on business for almost three decades and this was a first. Hyatt Vintage Park should be ashamed of themselves.
• AMG588 (4/5): Had to flush toilet upon arrival—DISGUSTING!! - I shouldn’t arrive at my hotel room and deal with a foul odor…because someone had obviously been in the room since the toilet wasn’t flushed. Disgusting and unacceptable. After almost three decades of business travel this was a first. Unbelievable.
• susan (9/5): Slept great! - Great service, comfortable room. Some of the breakfast items weren't good. The oatmeal was very watery.
• Jenna (10/5): - very nice and clean, located in a great area close to food options and close to interstate.
• Cristina (10/5): -
• 197bruceq (10/5): Great time - Great experience… Dustin/justin? At the front desk was great as was Emily who helped me very quickly and pleasantly with a billing issur
• Eric (10/5): In and out and clean - Very clean Wasn’t really anything i disliked but it would be nice for them to have a full Starbucks
• Belinda (10/5): - The room was nice. The staff was excellent. It wasn't until I was checking out that I realized they're were USB chargers in the couch.
• Ambur (10/5): -
• Gary (10/5): -
• jeanhZ4256PD (10/5): Hyatt Place @ Vintage Park in Tomball, Texas is the best! - Hyatt Place @ Vintage Park is my go to place in Tomball, Texas. Its cleanliness & superior customer service are some of my reasons. Its location is excellent for Uber pick up or plenty of parking if you’re driving. It’s close to the freeway. It’s also walking distance to great restaurants in its parking lot.
• Lauren (10/5): It was a nice facility and would more than likely stay again. - The property was very clean. The location was perfect to where we needed to be The beds were not as comfortable as I expected.
• Manuel (6/5): -
• Zlatko (8/5): -
• Audrey (8/5): - Location and the room was very clean. The hotel ran out of extra blankets one of the blankets was damp.
• G6691XOchasec (2/5): Extremely Disappointing Customer Service - I am incredibly disappointed with the customer service at this hotel. My vehicle was broken into overnight, parked directly in front of the hotel lobby. When I reported the incident to the front desk, the young lady handed me the business card of the General Manager, assuring me that “she will make it right.” However, it has now been over a week with no contact from anyone. Despite calling daily and being promised a callback, I have yet to hear back. I have also sent multiple emails to the General Manager with no response. I’m not familiar with the area, but when I spoke to Safelite Auto Glass a few miles away, they mentioned that “smash and grabs” are common in this area. This situation has left me feeling ignored and frustrated. I expected much more accountability and support from this hotel, especially after such an unfortunate event.
• shawne564 (10/5): Always a great place to stay with the best staff! - Very friendly staff, great breakfast and snack options. Makes it easy to be traveling away from home. The rooms are comfortable and spacious, especially when having to work in the room as well.
• Paul (8/5): -
• Roberta (10/5): Great staff and beautiful hotel - Very pretty
• Christa (1/5): -
• Henry (10/5): - more Ice Machines on all floors. The Room and how quiet it was in the building.
• James (8/5): Would stay again. Clean and convenient. - Good breakfast and location for work. Gym could have been better
• Rain (8/5): -
• Sergio (10/5): Everything was great except for the coffee - Coffee was diluted The coffee was too watery
• michaelsK8179BD (2/5): Truck was broken into and there’s no cameras nor proper security like they mentioned - Truck was broken into and was told that the hotel did not have cameras on the side nor the back of the hotel by the receptionist. I would highly recommend parking up front if you can find a spot. Receptionist had no idea what I needed to do so I called Harris county to file a report and she was no help. Supposedly they have security walking around every 20-30 minutes but we didn’t see anyone out there.
• Maurice (10/5): -
• Jorge (10/5): Great location for the venues I had to go. - Close to venues
• Richard (10/5): - Very little options.needed a larger variety. I would have like to have seen more pastries. The packaged muffins were in date, but tasted as if it was fermented.
• najla (5/5): This hotel will be good if you are visiting Houston for 1 or 2 days . - I like the staff members at the reception especially Emily was so friendly and helpful. Gym was available. 1.No one was at the hotel to carry my luggage which is 2 Big suitcases and hand carry. 2. No water in the room as complementary water. 3. No safe box in the room to keep my stuff. 4. No housekeeping every 24 hours. 5. no room service
• 526pattiw (6/5): Unwelcoming and lack of customer service - The hotel is lovely and new but is short on amenities, which is fine. Except, the front desk staff is very unwelcoming. It would have been gracious to offer water (as a Hyatt member that is required), the amenities (like the pool is open, where the fitness room is, the wifi code, etc.) The person there should not be the face of the hotel. We will not be back.
• Monica (10/5): Definitely happy with my 1 night stay! If I’m ever in that area, I’ll definitely stay here!! - Very clean and I loved the bar in the lobby! Very nice staff! Loved everything!
• Sandy (10/5): -
• Rod (8/5): -
• Charlene (9/5): -
• Alistair (4/5): -
• Judy (9/5): Facility was in a great location for our event. - Clean and comfortable Snacks available to buy in lobby were very pricey!
• Duilia (10/5): Thank you! - Breakfast is very good! N/A
• Scenic47022494952 (10/5): Extra Clean - Freshness greeted my family upon entering the hotel. The rooms were very clean and deodorized. The staff were friendly and helpful.
• 593myersm (2/5): Bad customer service and wrong billing - Moldy bathrooms and nosiy room as it over looks the freeway . Rude front desk manager Tansy Collor. She would not listen and kept cutting me off and finally transfered me to Customer service blindly.One of the worst customer service in the hospitality industry ever . Beware they will over charge you and blame it on Hyatt. Corporate was not helpful either with Hy in customer service calling hotel and repeating the same, i am out for 2 days bill when i stayed there for a few hours during the day .I booked one night , checked in at 9 am to be told to check out at 5 pm same day , only to get a bill for 2 nights! Not worth the Hyatt brand .
• sydneyberlin (2/5): Don’t stay here! - Do not stay here! I usually don’t make sweeping statements like this but this property js pure hell. I had kindly asked for a quiet room on a high floor and what do they give me as a Globalist? The exact opposite, a room towards the freeway, right on level with the road. I could hear the traffic noise from it side my room door already and the provided ear buds at the bed side tell you all that you need to know. I went down to ask the friendly question if there was any chance to get a room on the other side but the answer was “no, we’re full” and the reception lady said it with this typical tone that clearly indicates that she’s super pleased to give me this answer. I was promised an easy move to a different room the next day but alas, after a night from hell (it sounded like camping right in the centre lane of said motorway), the reception lady in the morning was even less interested in providing anything remotely counting as “Customer service”. She was an obese white lady with a nose ring so I should have been warned but her attitude and arrogance was over the top. While speaking to her, a poor delivery guy came schlogging a whole heavy pallet of toilet seats into the lobby and she just waved him to the corner to drop them without a word or acknowledgement. I hate people like that- miserable with their lives and taking it out on everyone around them. Total mis-hire for a reception job like this! She told me to come back around 2ish and indeed, by then I could move rooms and while still quite noisy, at least the room at the back was a bit more conducive to sleeping. Other than that, all typical Hyatt Place. Small pool (also straight out towards the freeway- lovely relaxing atmosphere), mediocre but free breakfast, limited staff and the ones I’ve interacted with were all god awful. In the back of the hotel is a huge mostly empty parking lot and it’s a riddle to me why they could have not built the hotel there, a bit back to the freeway. Would never stay here again- first for the highway noise but more so even for the horrific unfriendly and arrogant staff.
• Nadine (2/5): -
• Karla (10/5): - Everything was great. Ran out of the queen room with 2 beds that I had booked so I was upgraded to a long suite free of charge. Breakfast was also great. They have a bar as well open until 2am. Pool and gym also. The only thing was that you could hear all the highway noise but they did provide ear plugs for that.
• jeanhZ4256PD (10/5): A Hotel Keeper For Sure! - Hotel is super clean. Staff is pleasant. Located in a strip mall that has a Chuy’s & Asian Fusion restaurant. Both restaurants are dine in or take out. The food is great! The strip mall also has a huge nail salon.
• Joyce (10/5): It was a nice stay - The location N/A
• Armend (7/5): -
• Aguirre (10/5): -
• Ana (9/5): -
• Edraline F (8/5): It was good - Convenience where all the events we had to attend and go to Bathrooms need to be checked after it's cleaned and rug needs cleaning
• D481ZGdarlenes (10/5): Family Visit - Hotel was very nice. The staff was exceptional! Complimentary breakfast was great! Overall a really nice experience.
• Tammy (8/5): - I enjoyed my stay. The only issues was their was this ticking noise in the room that never stopped.
• courtney (10/5): - Great all around. No complaints.
• Clay (10/5): - Loved th area, 2 of the best steak houses In Houston 10 mins away!!! Perrys and Chefs Table!!
• Larry (8/5): -
• Wefel (10/5): Looking forward to coming back and staying with you at the same property. - Location was great! Most important thing was that the room was very clean. Everything looks close to being new. Front desk was very helpful. The breakfast was nice and I feel that the price that I paid for the room was an all-around good deal. I talked with Emily at the front desk. She was very helpful and answered any questions ahead. Everything was great. There’s nothing I didn’t like.
• Philip (10/5): - Great stay! Very clean!
• Cotton (10/5): - Great Nothing
• Tiffany (10/5): We really enjoyed the comfort, quiet, and provided everything we needed. - It was very nice and convenient in location. It had a really good breakfast. Check-in/out was easy and smooth. Nothing
• Linda (10/5): - Nothing
• Lilian (10/5): - Great location, friendly staff and the price is right! Will recommend it to friends.
• Markeishia (9/5): -
• Priscilla (6/5): - Room was clean. Bed wasn’t super comfy. Bathrooms clean. Safe area
• Loruhama (10/5): -
• daisy (10/5): - We enjoyed our stay.
• Francisco (9/5): -
• D2441XUmariec (10/5): My New Lodging of Choice - I know what I'm going to get at a Hyatt Place--spotlessly clean room in perfect condition. Great air conditioning, large clean shower. The bed is one of the most comfortable that I have slept on anywhere. I find that Hyatt Places are always in nicer areas with good dining and other amenities nearby.
• Angela (10/5): -
• Cevanna (10/5): Bible Study and Shoe Shopping!! - My family and I booked an overnight stay at this hotel, and it was wonderful. The location was perfect, and we were able to visit the Woodlands Mall, Bass Pro, and a beautiful Kroger in that area. It's always nice to come back and be able to rest and recharge in a nice, clean room. On the morning we had to check out, we enjoyed a delicious breakfast and then headed to meet with our spiritual sisters for Bible study. I would definitely recommend this hotel to anyone planning to travel to this area.
• Watts (10/5): - The property and the attics was very nice! I love the convince of bar and restaurant. Staff was very nice a friendly I will be back 10/10 No dislikes
• Modesta (9/5): -
• James (10/5): We had a wonderful time…We will be back. - Clean, well kept… No microwave in the room…
• Trejo (5/5): Soccer game - Room Pool
• Rupak (8/5): - Overall a great experience but the breakfast was not that good. Staff was fine but barely anyone will smile or greet
• ShaWaon (10/5): - Not one bad thing to say about this hotel and my staff. Check in was efficient. Room was clean. Comfort of the bed was good. They provided ear plugs and I wasn’t sure why. It is near a highway and that’s probably why but it wasn’t too loud for me because I slept good!
• Patrice (10/5): - I loved it;
• Anthony (10/5): - Nice 👍
• 688annettad (10/5): Awesome place! Definitely will go again - Awesome place! Definitely will go again. Bed linen and pillow cases was clean, bathroom clean. Was just satisfactory.

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