Toya Kohantei

Location: 7-8 Toyako Onsen, Abuta-gun, Toyako, 049-5721, Toyako, JP

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 07:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Luggage storage
• Sauna
• Designated smoking area
• Elevator
• Safe-deposit box at front desk
• Free newspapers in lobby
• Free self parking
• Airport transportation - pickup (surcharge)
• Train station pickup (surcharge)
• Train station drop-off (surcharge)
• Banquet hall
• Accessible airport shuttle
• No accessible airport shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Japanese Style Room, Mountain View,buffet

  5 Twin Futons

  194-sq-foot room with mountain views

  
  

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Safe and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Bed sheets not available

• Japanese-style room, Lake View(buffet)

  5 Twin Futons

  194-sq-foot room with lake views

  
  

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Safe and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Bed sheets not available

• Western Room, Mountain View,buffet

  2 Twin Beds

  Overlooking the mountains

  
  

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Safe and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Bed sheets not available

• Japanese and Western room, Lake View(buffet)

  3 Twin Futons and 2 Twin Beds

  194-sq-foot room with lake views

  
  

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Safe and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Bed sheets not available

Guest Reviews

• NOZOMI (8/5): - 室内、館内は綺麗に清掃されていましたが部屋のトイレに汚れが付いていて そこが残念でした… ただ、見晴らしもお湯も良く、食事は美味しく頂けました。
• Pakanij (6/5): - ควรปรับปรุงห้องพัก
• TUNG JU (6/5): - 窗戶不乾淨，很久沒清理 地毯有味道
• KWAN MING (10/5): - Fireworks in summer very impressive
• kazue (6/5): - 何よりスタッフの皆さんが優秀です。いろんなお声がけをしてくださいました。外国からの方も多かったですが、みなさん親切で真摯で毎日お会いするのが嬉しかったです。 汚部屋派昔の温泉旅館という感じです。窓が大きく洞爺湖がよく見えました。ベッドにはフラットシーツがあり、個人的にはたいへん心地よかったです。コンセントが少ないこと(ベッドサイドにはない)、ドライヤーがないことなど、が 古さを感じた点です。 大浴場はきれいで、露天風呂もいろいろ種類があり楽しめました。夏場は露天風呂からきれいに花火が見えます。欠点はドライヤーが少ないことです。 食事はバイキングですが、豪華さはありません。
• Verified traveler (6/5): - The hot spring is not clean, there are many hair in the water.
• Sophia (8/5): - The tatami has some stain on it. Luckily the bedsheets is clean. We didnt know that they will come n setup the tatami for us so we did it on our own without any knowledge. When we back from dinner, someone came over. He was standing outside n see that we already did it, he just said ok and wanna walk away. We asked him to check he just simply walk in and dont even bother to check thru and said it was correct. Till we went to the next hotel with tatami setup, then we know we did it wrong way for the blanket. Very unprofessional
• Song Zhi (8/5): - Traditional and slightly dated onsen resort. The onsen was alright but need to take note to bring the towels down as they dont provide it below. However, the staff was all very helpful, the nightly firework shows are also viewable from our room which was a bonus & the morning view of the mountain at 4/5am WAS SOOOO GORGEOUS IT FELT MAGICAL! The morning breakfast was also good but not amazing! Overall will still stay here for the experience and the beautiful view! If you are looking for more modern amenities then look elsewhere~
• YASUYUKI (4/5): - お風呂は狭し、食事も微妙、外国人客が多いのに使えるエレベーターは2台のみ。 登別の旅館はチェックイン時間の30前に到着してもすぐ入れたが、ここは3pmになるまで、フロント前で待機。 スタッフが声を掛けると言われ、 待っていても誰も来ないから、再度並んで鍵を受け取るシステム。 客室の畳は凹みが多すぎる。 もう二度と利用しません。
• OwenArlia (2/5): Worst hotel I've been to in Japan - Forget any of the typical Japanese hospitality of having everything clean and incredible attention to detail. This is absolutely the worst hotel I've ever been in during my trips to Japan. The hotel is an extremely old building that hasn't seen proper maintenance and cleaning, everything is worn down and nothing is kept clean. We stayed at one of the larger rooms which fits up to 6 futons and it has been anything but pleasant. None of us have been able to sleep and this stay felt like a complete waste of money. Listing just some of the things wrong with this place: 1. Lots of uncleaned dirt and grime everywhere, check attach photos. The biggest ones were that there was literal MOLD on the ceilings from what seems to be water leakage and they DID NOT CARE to clean that. So that tells you how much they do not care about anything. Which can be seen from the disgusting mold and dirt even on the sink in the bathroom (which was also cracked). 2. A lot of the furniture and building itself is worn down and they did not bother to fix them to be presentable. 3. Aircon doesn't work and the room got very warm, was especially unpleasant after going from the hot spring. 5. No blackout curtains means light coming in and disturbing your sleep from 5am in the morning. 6. There was one toilet in the hot spring area and it was left uncleaned with pee on the floor. 7. There are no lounge or any free food or drinks available, unlike in other onsen. They have a "tatami relaxation area" which is literally just an empty tatami area and a vending machine beside it. You can't even get an extra towel in the hot spring area itself, you have to bring your own towel from the room. The only redeeming thing was the buffet had a lot of selection and was somewhat interesting, but I am not worried about how clean they even kept the kitchen. You might see good reviews for this onsen, but I really wonder if they are paid/bot reviews or just from people who has never been to better. In the hotel I see a lot of large tour groups from SE Asia countries, which to me seems like they are just here because they got a good deal and they didn't know better.
• MORIHITO (10/5): - 建物の経年による古さはありますが、スタッフのホスピタリティが素晴らしかった。お風呂も眺望もよかったです。
• Jay (10/5): - We were overwhelmed with the value, amenities and everyone's attention. Great stay and we highly recommend.
• sanae (8/5): 連休の割高感を感じさせないコスパです - 道外からの友人が感激するビュッフェレベルでした！ ジンギスカン、ラーメン 旬の笹竹天ぷら 種類も豊富 何よりスタッフのサービスレベルが高く、コスパが良かったです
• Wan Ting (10/5): - 澡堂風景優美，一泊二食的餐點是自助餐，但相當美味！
• sefuel (4/5): Very old hotel - The property is really old. Toilet is old... feels like they haven't change it since 1980s Then the carpets in the hallway have alot stains.
• Zhongzhe (8/5): - The food is very good
• Wai Yi Abby (6/5): - 房間正望洞爺湖。遠眺羊蹄山。很漂亮 洒店很有歷史感。温泉很贊。附近沒什麼好逛。自助餐不好吃
• Kazuho (8/5): - 絶景風呂が良かった
• Verified traveler (6/5): - 已經很有年代感的飯店，房間空間還算大，景觀非常好，窗戶外就是洞爺湖與羊蹄山，但是榻榻米感覺不是很乾淨；溫泉池沒有想像中大和壯觀，但也算不錯了，能好好享受放鬆。
• Masahiro (6/5): - チェックアウトの時に携帯を忘れました 掃除の方がフロントに持って行って貰えると大変たすかるのですが
• Verified traveler (6/5): Grand old hotel - Grand old hotel. The traditional Japanese and western bedrooms are both very good, with a lovely view of the lake on one side of the hotel. The in-room bathrooms spoil it; they are past their prime. Buffet had an enormous, interesting and delicious variety of food. Both onsens are excellent, parricularly the far outdoor one. Men's and women's facilities are swapped once per day, so both genders get to try both ends. Great location on the lake and near eateries, shops and transport.
• Verified traveler (4/5): - Nice people, onsen with a fab view, great location but tired property… rooms were basic but traditional and quant, bathrooms however had black mould and stank like public toilets. The window seal looking out to the beautiful view, also had black mould.
• Sammy (8/5): - Check out time too early! First time need to pay extra money using hot spring in hotel in Japan.
• Angeline (10/5): Awesome stay! - Staff was really helpful to check and advise on JR train information even it is not their responsibilities. The hot spring was very well maintain and comfortable to use. Dinner and breakfast buffet variety is very good. The lake view is perfect also !!
• Nakabachi (8/5): - 登別と洞爺と泊まりましたが、温泉は良かったですが お料理が同じ物で変化があれば尚良かったです
• Kum Ling (10/5): - The hotel is just on the shores of Lake Toya. Our room looked out to the beauty of the lake. Pleasant stay.
• HYE JI (8/5): 가성비 좋은 가족이 묶을 수 있는 - 도착했을 때 바로 앞 주차장을 이용했는데 직원분이 바로달려와 주셔서 주차 봐주시고 맞이해주던 모습이 인상깊었습니다. 좁은 차선이지만 횡단보도가 없어서 짐과 부모님, 아이를 이끌고 이동해야했는데 안전하게 이동할 수 있도록 해주셔서 덕분에 무사히 잘 도착했구나 안심할 수 있었습니다. 석식뷔페에 대한 후기가 호불호가 있어 걱정했는데 먹어보니 막 맛있다 이런 느낌 보다는 식재료 자체가 워낙 좋고 본연의 맛을 살려서 자극적인 간을 추구하는 여느 뷔페음식보다 우리가족에겐 잘 맞았습니다. 조식 먹기 전인데 조식도 든든히 먹고 다음일정을 출발할 예정입니다. 전통다다미에서의 숙박과 만족스러운 온천 그리고 불꽃놀이가 기대했던 것들을 충족시켜줬습니다. 호수뷰가 아니었지만 일몰 뒤 입실이라 창밖을 보지 않아도 괜찮았습니다.불꽃놀이는 1층 로비 테라스 밖으로 나와서 봐서 상관없었어요.
• JungHsiang (8/5): - 房間內榻榻米的味道非常重，跟櫃台要了電扇跟開窗一陣子才比較好，另外就是灰塵很多會讓人一直過敏。 旅館位置很方便，樓頂的戶外溫泉view不錯，晚上的bingo活動挺有趣的，有空可以參加，煙火的話會建議走出旅館往左走一小段，那邊才能看到全部的煙火。
• Cory (8/5): - Property a bit old. Toilet is very small.
• Verified traveler (10/5): 満足 - 施設の古さはありますが、スタッフさんの対応はとても居心地の良いものでした。屋上露天風呂の景色は最高。花火大会も十分楽しめました。総じて満足な滞在でした。
• ?? (6/5): - 施設が古いのが残念です。補修の予定はあるのかどうか分かりませんが、大浴場も部屋も天井が剥げてきていました。 朝食夕食のレストランビュッフェは、とても良かったです。セルフのジンギスカンや釜飯、昭和がコンセプトの朝食、お風呂も最高でした。ロケーションも良く、洞爺湖が一望できました。スタッフも親切で、トータルでは良いホテルだと思います。
• KIMITOSHI (2/5): - 全体的に汚い。トイレが少ない。
• Osamu (4/5): - 食事処にエアコンがなく、汗ダラダラでした。 また浴衣を交換してお風呂に入る羽目に…。
• YAM LUNG (4/5): - 房間細，沒空間開行李箱，酒店殘舊，缺乏設施，只有温泉手，晚上要參與的Bingo 遊戲還要額外收費。廁所浴室沒分開，使用不方便。餐廳很熱，夏天也沒有開冷氣。包餐的食物種類少，服務員態度冷漠。我不會再住。
• Rieko (8/5): - 温泉の数は少ないけど、洞爺湖が一望できて、とても満足です。 部屋から花火が観れて、良かったです。
• BartChua (4/5): Choose a different hotel - We were very disappointed with our room. The carpet was stained, the bed sheets were graying instead of white and the bathroom was all plastic, from the walls to the tub to the sink. Being in the bathroom was like being in the bathroom of a standard room in a cruise ship. The hotel had the overalls feel of being decrepit and neglected. We complained to our travel agent and got upgraded from a western style room to a Japanese style room which was marginally better. The room size was bigger but the bathroom was still the same yellowed plastic.
• Dennison (2/5): - Old. Central Air Condition was not working. They had to bring inc3 electric fans so I can sleep. Did ask to change room but they said “NO” I would not go back there again
• HSING-CHUNG (8/5): - The onsen is winderful, however the dinner is not worth for the price. The room is large, but the bed is too old to sleep. It is not so confortable.
• Jeff (8/5): - Roomy, quiet, nice view from the room and very easy to get to the shore of the lake.
• フミコ (8/5): - 平日だったからか　ゆったり過ごせました
• Hiu Shun (10/5): - 職員只懂日語 其他環境設施景觀很適合渡假
• Akkadet (8/5): Nice hotel for relaxing and a nice view of the lak - Nice hotel for relaxing and a nice view of the lake. Nothing is around much. The onsen is not so many types, but ok for relaxing with the view.
• Sunhee (8/5): 도야 코한테이 너무 좋아요! - 너무 좋은 위치에 호텔 서비스 좋고, 뷔페 음식도 맛있고, 온천 물도 너무 좋고 너무 괜찮았어요!! 성수기에 가성비도 좋고 주변 환경이 너무 예뻐 좋았어요.
• Elaine (10/5): 會再次入住的飯店 - 很舒適的湖景房，服務人員都很幫忙 室內外的溫泉都很讚
• HAU HUN (8/5): 整體可以 - 房景靚，頂樓溫泉正（可惜公共場所唔比影相）野食一般般，其他基本野一般，比較平係優點！一分錢一分貨咁上下.
• ヒロミ (8/5): - 友達と楽しいひとときを過ごすことができました。ホテル全体の雰囲気は歴史が感じられ和風の趣きで落ち着いた感じです。空中温泉は最高で、料理も美味しくスタッフも感じが良かったです。
• weifeng huang (10/5): - Excellent !
• Yuk Kuen (6/5): - 酒店實在太舊，需耍整修番新，自助餐食物比附近酒店相差太遠。
• Verified traveler (8/5): 美麗的洞爺湖景 - 酒店大堂景色令人留下深刻印象. 湖景房間景觀非常好. 可選擇留在房間看晚上的煙花表演. 榻榻米很整潔, 但整體房間狀態比較殘舊, 而且有濃重的魚生味道殘留.
• Sophie (6/5): The high price is for the onsen, not for the room - Awesome onsen and view over the lake Toya. Very diverse and nice dinner and breakfast buffet. Quality of the western style room average. I have stayed in cheaper hotels with better rooms. It was clean when I arrived, but has not been cleaned before the 2nd night of my stay. Extra bath tax charged at hotel during checkout.
• まさみ (10/5): - 湖畔で花火も見れて、良かったです。
• HWASOON (6/5): 뷰는 좋아요 - 뷰만 생각한다면 최고! 짐도 안내려주고 올려주지도 않아요. 어메니티는 로비에서 스스로 챙겨가야해요.
• あい (6/5): - 朝食で遅い時間に行ったら納豆が品切れしてたようだったので我慢してましたが、奥から持って来たのかスタッフが他のお客さんに持って来てた。 あるなら並べて欲しかった。
• H iromi (8/5): - 露天風呂からの景色(特に朝)がとても良く、気持ちよかったです。
• ??? (8/5): - 食事はいまいちでした。
• RYO (8/5): また来たいと思えるいいお宿でした。 - 設備は古かったですが、従業員の方がコロナ禍の中でもなんとか頑張ってもてなそうとしている気概を感じることが出来ました。 食事は手作り感があってよかったです 個人的には夕食より朝の方が内容は良かったかなぁと思いました。 お風呂は最高でしたね。 また来たいなと思っています すてきな滞在をさせてくれてありがとうございました😊
• Haruki (10/5): - スタッフの方の対応が丁寧
• Verified traveler (10/5): 良き思い出 - 山側から湖側にして頂き、とても満足しました。湖畔がとても綺麗でしたし、食事も、あっさりめで食べやすくとても満足しました。ありがとうございました。
• MITSUHIRO (6/5): - 立派なホテルなのだが設備の古さは否めない。 従業員のホスピタリティは感じられる。 トイレとしか使用しないが、部屋のバスルームの汚さ（不潔ではなく、老朽化）はがっかり。 食事は素晴らしかった。
• Yuet Chun Winnie (6/5): - 食物唔新鮮，我地一共五人有三人晚餐後肚瀉。
• Verified traveler (6/5): また行きたいとは思いません。 - 大晦日から二泊しましたが、料理が一日目二日目共まるっきり同じでした。お正月なので料理に期待して行きましたが残念でした。でも味は良かったです。 子供を連れて行ったのですが、ゲームセンターもなく子供が退屈していました。 お部屋のトイレが臭かったです。建物自体古いので仕方ないとは思いますが。 チェックイン時にマッサージの予約をしましたが、両日共事前の予約でいっぱいだと言われたので、色々電話して探して個人的にホテルに出張してもらいました。こんな時期くらいはマッサージの人を一人ではなく何人か頼んでおいて欲しいと思いました。
• Jess (8/5): - The view is wonderful and We like the onsen very much.
• ChrisLai08 (8/5): Comfortable - Sleep on Tatami in the floor. The hot spring is excellent. Not too crowded and easy access to amenities inside. Good view to lake Toya. Buffet was ok but not many choices Nearby to drug store and 7-11. The only cons is that the toilet is extremely tiny around 4’x4’ Apart from that everything is fine.
• V1110UBpaulm (6/5): Hotel of differing standards - My wife and I stayed in October 2019 Pros Restaurant staff were very helpful. I loved the restaurant layout and service. It is cosy and traditional without being at all intimidating. The dinner buffet was excellent. I have read previous reviews and perhaps the quality has improved. Our room had a beautiful view of the lake. We had a small Japanese style seating area which was great. The fireworks are fantastic. Would love to see them again. Cons Room was smoking when I had messaged and asked for non smoking. I suspect the website contact us form may not have worked. Room quite smelly due to the smoke. Bathroom tiny. I could sit down but certainly not very attractive. Breakfast was ok but not as good as dinner.
• CHIHIRO (8/5): ホテルのサービス - 花火の見える部屋で良かったです。 喫煙の部屋だったのですが… 空気清浄機があれば良かったと思います。 食事は夜も朝も大変良かったです。 後、出来ればマッサージを呼べるとかマッサージの人を待機していると良いと思います。
• SEKWU (2/5): 房間窄小破舊，完全不想進房間，千萬別住型西棟 The room is very old and tiny never stay again - I have been to stay at Lake Toya many years ago, and I have been looking forward to the hotel in Lake Toya. Check in at one pm，I didn't expect the hotel to give the Internet customer a poor and rating room 851. The room was not only very narrow and small, the carpet was worn out, the sofa was dirty, and the phone was an old-style rotary phone 20 years ago. It is hard to believe that such a dilapidated room would cost US$220. Ask the counter why the room is different from the photos on the Internet. The service staff answered that it was just a web photo. Seeking assistance from the hotel duty manager at 8/23 pm, the manager refused because he show did not understand English. It is hard to believe that the manager of a hotel does not understand English or deliberately pretends not to understand English? I am very grateful to a service person who speaks Chinese for his assistance in translation. After continuous communication with the counter, the counter later took out the key of Room 606 and told me that this was the type of room I originally ordered on the Internet. I don’t understand why the hotel was arranged at the beginning of the stay. What about the 851 room type? (The room in the west building is dilapidated, and the room in Dongdong is refurbished) In Japan, the price of a child under the age of 12 is cheaper, but the hotel charges the adult's expenses, which is really unreasonable! Although the hotel later let me upgrade the room type with the cost of adult and child , it has made me completely untrustworthy to this hotel! It is a pity that the beauty of Lake Toya is beautiful. 多年前也到過洞爺湖，對洞爺湖的飯店一直有所期待，下午一點Check in。沒想到飯店給網路訂房的客戶等級很差的房間851。房間不僅非常的窄小壓迫，地毯破舊，沙發骯髒，連電話都是20年前的舊式旋轉電話，很難相信這樣一個破舊的房間要美金$220。問櫃檯為什麼房間和網路上看到的照片不一樣，服務人員回答那只是網路照片而已⋯⋯ 尋求8/23下午飯店值班經理協助，經理卻以他不懂英文而拒絕。很難相信一間飯店的經理竟然不懂英文或者故意裝作不懂英文？非常感謝有一位會講中文的服務人員協助做翻譯。 經過和櫃檯不斷地溝通，櫃檯後來拿出606房間的鑰匙告訴我，這間是我原本在網路上訂購的房型，那就不懂為何一開始在入住的時候，飯店是安排我入住等級非常差的851房型呢？ (飯店位於西棟的房間是破舊的，東棟的房間才是有重新裝潢過的） 在日本的飯店12歲以下小孩入住的價格較便宜，但是飯店卻收大人的費用，真的很不合理！ 雖然飯店後來讓我用大人和小孩的費用加價升級房型，但是已經讓我對這間飯店完全無法信任！真的可惜了洞爺湖的美景。
• YI-Chun (8/5): - 觀賞洞爺湖景很好的飯店，服務人員態度很好。
• Jason (4/5): - Very old property. Dinner place was oily. Variety of food was OK not fantastic. Plus is very close to fireworks. Musky smell in room.
• MeijeanC (4/5): View is good and that was it. - As in the title. The food was so-so, there were no numbers to call for room service, no hair dryer available and part of the wardrobe was stained in my mother's room. Would not recommend unless you are desperate for a decent view of lake toya.
• hyunyoung (8/5): - 사진보다 가서 보니 더넓고, 고루할수도 있으나 전통식이어서 나름 편했고, 호수전망은최고입니다. 석식, 조식도 이정도면 훌륭합니다.
• an12an (2/5): Room filthy dirty, onsen nice - The room was the dirtiest room I have seen in Japan. It was a Western style room, although we asked for Japanese style, and it was not lakeside. I wonder if this makes a difference. It was really dirty. If it had been a one-star hotel, I would have thought they could clean it better but ok; for a relatively expensive three star, it was really very dirty. That being said, the onsen was very clean and the outdoor part had nice views of the lake. The dinner and breakfast were both good. I believe they have one dining area for Japanese and another for non-Japanese, and because we were with Japanese people, we ate in the Japanese section.
• Salemkwan (2/5): - 特訂了向湖景的房間，但左邊不知是不是酒店新大樓，觀景被這建築遮擋了，房內看不到全湖景。酒店晚餐是自助餐，非常差。另外最不能忍受的是客房服務，我們租住了連續兩晚的房間，第二天，因不需趕行程，九點多還在睡覺，突然有人敲門，我們還來不及反應，便被人用鎖匙打開了我房間的門，他看到房內有人，立即關門，當時我很驚恐，以為有人打刧，待我們回神後，便開門看一看，有一個穿短褲的男人，拿着鎖匙逐間房門打開，看來是方便之後清潔的人吧！這做法我真的不能接受，他們不是應該知道那間房是有客人連續租住、那間房是已退房的嗎？到第三天早上，我們吃過早餐約9點15分便回房收拾行李，因為10點才退房，突然有人敲我們的房門，於是我們大聲回應，他便沒有強行打開房門便離開了。旅行這麼多年，入住的酒店不計其數，這樣的事情，還是第一次遇上。
• Sky (10/5): - 屋頂溫泉風景好靚無得輸, 望曬成個湖, 深夜仲會再對調兩邊男女溫泉區, 不過我預約湖景房, 佢地比左山景房間我, 呢一樣扣左分, 晚上大堂有BINGO 卡遊戲, 不過要另外自費買卡, 夜晚行出去湖邊睇煙花都好近, 自助餐食物一般般
• Ryan (10/5): - Everything was relatively well and we had a really good stay. The breakfast and dinner buffet were a huge plus!
• Andrew_Deep_Blue (6/5): Old-school hotel with an (almost) to die for view! - Choose this hotel for its absolutely spot on location right next to Toya Lake (Toyako in Japanese). It has a front and centre view of Nakanoshima Island which sits in the middle of the Lake Toya caldera as well as the spectacular Mount Yotei in the background (snow-clad even in late May). The room we got faces the front car park and not the more expensive lake-facing ones, some of which come with balconies. Our room is styled in the traditional Japanese ryokan which means futon mattresses and floor level dining table and chairs sitting on tatami mats. The hotel has a nice lobby to the extent that we felt that the hotel's renovation budget was primarily spent on this part of the hotel and not on the rooms. The hotel has an Onsen at level 9 which offers a direct view of the lake. Those who are open to this experience can take the opportunity to shower there instead of taking a bath in the room's small bathroom / toilet. Buffet-style meals (breakfast and dinner) are offered in a large banquet room at level 2. The dinner spread was reasonable and focused more on Japanese / Chinese fare. The breakfast offering covers both Asian and Western palates. When we checked in on a Friday, there was a firework display which started at 8.45pm which lasted for about 20 minutes. The fireworks were launched from boats and floating platforms on the lake. The display takes place every night at 8.45pm. There is a long and wide path running between the hotel and the lake which allows guests to take in the majestic natural vista that is Lake Toya. This hotel is recommended for a no-frills stay at lakeside Toyako, well no-frills except for the daily fireworks display!
• makoto (6/5): - 眺めのいい部屋で良かったのですが、夕食の待ち時間が長くて食欲も無くなりました。団体客(外国人観光客)との食事時間を分けて欲しい。
• Verified traveler (10/5): - 食事が同時期の他のホテルに比べると種類が少なく感じた Ｗｉ－Ｆｉがあるのは良かった
• Verified traveler (8/5): - 食事と花火は良かったです
• Thomas (10/5): - Staffs are polite and willing to help. The room is clean with nice view. I love their onsen even it’s not very big, but you would be enjoyed.
• Yao chen (2/5): - 整體還不錯，晚餐跟朝食都很棒，露天溫泉也很優，旅館前有巴士站
• Verified traveler (6/5): - 洞爺湖は、ホテルからとても素敵に見えました。 お風呂が最大の楽しみでしたが、アジア系の方で大浴場が占拠されて大きな声で話しをしていてマナーが最低でした。そこで夕食バイキングもまた一緒は避けたいと思い遅めに行ったのですが、食べ残りのイメージと見た目の悪さが目立ち子供は食べたい物がないといい、私も同じくがっかりでした。
• Zack (8/5): - 靚景,員工質素OK 自助餐質素一般,房既浴缸太細 靚景,員工質素OK 自助餐質素一般,房既浴缸太細
• hung yi (6/5): dont stay there i think - first it was confusing with the language when check in second the food was soooooo terrible i am not sure because the foreigner paid less or what. i saw the japanese went to the different restaurant third, there was hair in my room and the facility was old. i dont think it was worthy to pad around 200usd$ the only i like was the view and the hotspring it was nice and clean
• Verified traveler (8/5): . - 완전 고급은 아니지만 한작한 온천마을의 호테로 나쁘지 않은 산택. 아 무엇보다 바로 앞에 작은 세븐일레븐과 루미나리에(?)가 있어서 좋았다.
• HUNGTIN (8/5): - good good good.................................................................................
• Ya Ping (10/5): 太棒了！ - 房間風景優美，可吸煙，戶外風呂舒適 地點方便！
• KK (8/5): - Good view. The room is rather old but ok. Dinner anf Breakfast is ok.
• Kate (6/5): - 景色很好,員工服務熱忱不足
• mdscott76 (8/5): A genuine Japanese hotel experience - This hotel has received a number of negative reviews which do not bear out with the experience my family and I had last week. We stayed two nights. The Kohantei is a need of a little renovation, but overall, it is very well presented, very clean with impeccable staff. The cost per night does appear expensive - approx. 30,000 Yen per night for a family of four, however this includes breakfast and dinner and bus transfer from and too Sapporo Station or the New Chitose Airport. I will discuss each aspect of the Kohantei experience in detail. Bus transfer. We departed from Sapporo Station at 1.30pm and arrived in Toyako at approximate 4.30pm. It should be noted that in the height of winter, the bus is often only travelling at 40kmh with maybe a max speed of 60kmh. It is a long trip but very picturesque. The driver stops for one comfort break as there is no toilet on the bus. The return trip departs the Hotel at 9.45 am and arrives at Sapporo Station at approximately 12.45pm. Arrival. Hokkaido gets dark early in the winter and Toyako is no exception. So 4.30pm means the whole resort town is in late dusk. The front desk staff were courteous and professional. Most members could speak English. The staff advised on meal times and hotel and town diversions. The Room. We had a 14 tatami mat room overlooking the mountains. If possible, opt for the lake view. It is glorious as the mountain view is more the view of the side of snow bound land feature. The room fittings were a little frayed but overall in good order. A bottle of cold water was in the fridge and tea and rice crackles were waiting on the main room table. Yukata robes for four were in the robe. Note - kids size and extra large yukata are available in the lobby. Also available in the lobby are the colourful summer girls yukata with silk obi and zori sandles. Yukata are worn throughout the hotel. You wear them to the Onsen, you wear them to dinner, you wear them in the lobby. You wear them to sleep. They are very comfortable. The heating in the hotel is sufficient that you can wear the cotton yukata without a jacket. After you return from dinner on your first night, you will find the hotel staff have laid out the futons for sleeping. The linen is clean, fresh and crisp. We found that the 14 mat room was very roomy for a family of four. Onsen. The 9th floor of the hotel is the onsen floor. There are two - one for males, the other for women. The onsens are switched so the guests get a chance to experience both types of bath as they are different. Both have epic views over the lake. One though has its outdoor section under cover with two large round baths and a stone lined Rotenburo (outdoor natural pond style bath). The other onsen has a big outdoor area that is completely open to the world. It has a big round bath and three bathroom type baths on a deck as well as the Rotenburo. When we were staying, this outdoor area was covered in snow. Very beautiful and an amazing experience sitting in the 47C onsen water with snow falling on your hair. Both onsens have indoor baths as well, with a huge plate glass window separating the bather from the world and the magnificent view. The onsen facilities are spotless. Dining The room fee includes breakfast and dinner in a buffet restaurant. Contrary to the other reviews, we found the buffet to have a good selection of various Japanese dishes including fresh sashimi. Breakfast had both Japanese and western options available. The food was fresh, well made and presented. The house miso soup was an outstanding prawn/shrimp made broth packed with flavor. Soft drink, hot and cold tea and coffee is available on the buffet. Beer, sake and shochu is available, however is a little on the expensive side by Japanese standards, with a chu-jockey coming in at 650 Yen. A 2000 Yen drink package is available for one hour. Hotel facilities. There is a shop that sells a very good array of local products as souvenirs as well as array of minor groceries including alcohol. Prices are very reasonable with 500ml cans of Sapporo Classic selling for 310 Yen. Drinks purchased from the shop can be drank in the hotel lobby. The hotel bar was closed during our stay. There is a games room with karaoke booths, pool and table tennis. These can be paid for at reception. Hopefully readers will find this review helpful. My family and I thoroughly enjoyed our stay at the Kohantei and would recommend it to anyone.
• yml2029 (2/5): Don’t waste your money on this down trending hotel, bad food, staff, room. - 這是我們第三次住宿 這次餐點退步甚多 幾乎沒有任何海鮮 唯一的甜蝦相當不新鮮 和牛也變成注脂牛肉 甚至還有水餃子（餃子泡在水裡面）醃製西瓜仁（一般丟掉的西瓜白色部位） 房間衛生狀況也變差 非吸煙房卻有濃濃煙味還派給客人住 服務生人手嚴重不足 早餐煎蛋的廚師過早餐時間後就變櫃檯 服務生鋪床時直接敲門鑰匙開了就衝進來鋪床也不管是否有人 極度懷疑已換經營團隊 然後各項服務都外包 然後整個飯店幾乎是團客 我們晚上六點到時 停車場只停了三台車 跟過去車位幾乎停滿的狀況相差甚遠 千萬不要浪費錢來 我們抱著萬分期待想來重溫過去的經驗 沒想到卻是如此品質 千萬不要花錢來當凱子
• O1404ZXannat (2/5): Staff rude - Hotel also have bad condition, room was so cool and he give me that room, this only for room and not have good warm.. just small cold wind from that machine ,Toya Kohantei staff not friendly, she rude I just can not read her name
• Chi Ho David (6/5): - Poor buffet dinner, not much choice and food not fresh.
• Wan ying (8/5): 早餐時間太早就收了 - 早餐時間可以到晚一點（6～9），不然好趕，都沒吃到就要走了！
• xojhuixo (6/5): Amazing onsen view but food was disappointing - You get to gaze at the amazing combination of mountains and lake while you soak in the wooden barrel in the onsen. We enjoyed the soak so much that we went 3 times in the one night that we stayed. Hotel bellboy and receptionist were extremely helpful and friendly too. However, other than the above, the rest of my stay was subpar. Maybe it’s because the hotel is catered towards large tour groups so most of the food tasted frozen or from cans. The pineapple and mangos were sadly from cans and the lychees were frozen. I believe a hotel can do better than that. Ventilation in the dining hall was extremely bad as well and I smelt super bad after leaving the dining hall. Way too many tourists to properly enjoy our stay.
• LEE (4/5): Poor communication skill - Hotel staff communication skill was poor. Unable to understand simple English.
• Verified traveler (10/5): - Nice hotel with a prime view to the lake
• YuChun (10/5): 好友同遊放鬆度假的最棒選擇 - 很棒，很喜歡榻榻米的房間，可以多人入住。飯店設施也都很好，大廳可以直接走的湖畔欣賞風景，完美飯店！
• loteoc (10/5): Day onsen - I did not sleep here, but just used their onsen for a 800JPY admission fee. Talking about onsen with a view, in my experience this is right at the top with another one facing Kagoshima bay that I visited a few years ago. Soaking in the pool on the terrace watching the light changing over the lake and the small island is priceless. I went just after noon and almost nobody was ther, which added to the experience. The bus stop is right in fron of the hotel, so you don't even need a car to get here.
• G_Intl_Travel (10/5): Nice hotel and onsen - This place is clean although a bit dated. The rooms are well kept with nice amenities, and the onsen is very good. We came here in Nov, and found the heating to be very good. As the weather was turning cold, we expect the heating to be kept up. Even in the onsen, we find the heating to be able to counter the cold outside. After a nice dip in the outdoor onsen, one need not worry about catching a cold as the place is well insulated. Overall, nice hotel, good food, and best onsen with the Toyako view.
• KennethOJJ (4/5): Only the fireworks - Be sure not to miss the fireworks routine. Best view of Lake Toya if you have the lake view rooms. Unfortunately not my case but that wasn’t the main issue. The size of the room was good but the cleanliness wasn’t. The windows and the floor were really dusty. Dinner wasn’t appetizing as well.

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