Takamiya Hotel Jurin

Location: Zao Onsen 814, Zao Onsen, jp

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Free beach shuttle
• Offsite parking discounted rates available
• Electric bicycle charging station
• Parking
• Non-smoking rooms
• Family rooms
• Lift / Elevator
• Luggage storage
• Fax/photocopying
• Massage services
• Ski storage
• Karaoke
• Shared lounge/TV area
• Kid meals
• Public Bath
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Happy hour
• Ski storage
• Front desk (limited hours)
• Ski-in/ski-out access
• Free wired internet
• Ski equipment rentals on site
• Self parking (surcharge)
• Free beach shuttle
• Offsite parking discounted rates available
• Spa tub (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Japanese garden
• Ski lift privileges
• Snow sports gear
• Electric bicycle charging station
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Club Room, 3 Twin Beds, Non Smoking, Private Bathroom

  3 Twin Beds

  323 sq feet

  
  

  Entertainment - LCD television

  Food & Drink - Refrigerator

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Private bathroom
  • Bidet
  • Daily housekeeping

• Japanese Western Style Deluxe Room, with 2 beds

  2 Twin Beds and 3 Twin Futons

  538-sq-foot room with mountain views

  
  

  Entertainment - LCD television

  Food & Drink - Refrigerator

  Bathroom - Shower, free toiletries, and a hair dryer

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Bidet
  • Daily housekeeping

• Standard Japanese-Style Room - Non-Smoking

  Japanese-style rooms have a tatami (woven-straw) floor, traditional futon bedding and a seating area with chairs and a coffee table. All rooms are fitted with an LCD TV, a fridge and yukata robes.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Electric kettle
  • Linen
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Tatami (traditional Japanese flooring)
  • Air purifiers

• Concept Room Cave - Non-Smoking

  The quadruple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a bidet. The unit has 4 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Sofa
  • Electric kettle
  • Sauna
  • Bidet
  • Coffee machine
  • Linen
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Air purifiers
  • Single-room air conditioning for guest accommodation

• Suite - Non-Smoking

  This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and a bidet. The suite's kitchenette, which features a refrigerator and a tea and coffee maker, is available for cooking and storing food. This suite has air conditioning, flat-screen TV, mountain views, as well as wine/champagne for guests. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Sofa
  • Electric kettle
  • Sauna
  • Bidet
  • Coffee machine
  • Linen
  • Drying rack for clothing
  • Toilet paper
  • Wine or champagne
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Air purifiers
  • Single-room air conditioning for guest accommodation

• Room with Tatami Area-Mountain View - Non-Smoking

  The spacious family room provides air conditioning, tatami, as well as a private bathroom featuring a bath and a bidet. The family room features a tea and coffee maker, a safe deposit box, a sofa, a flat-screen TV, as well as mountain views. The unit offers 2 beds and 4 futons.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Sofa
  • Electric kettle
  • Sauna
  • Bidet
  • Coffee machine
  • Linen
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation

• Japanese-Style Room with Beds - Non-Smoking

  The twin room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a bidet. The twin room offers a flat-screen TV, a safe deposit box, yukata and heating. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Electric kettle
  • Sauna
  • Bidet
  • Linen
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Air purifiers

• Twin Room - Non-Smoking

  The twin room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a bidet. The unit has 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Sofa
  • Electric kettle
  • Sauna
  • Bidet
  • Linen
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Air purifiers
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Iva (10/5): -
• Ray (7/5): - 可以ski in很讚，可以跟salomon租雪具很方便 房間很小，四人房鋪完塌塌米後沒辦法開行李箱，飯店的溫泉設施很小，如果沒吃飯店餐，走路到下面其他餐廳很不方便，要爬陡坡
• Kenji (8/5): Convenient ski and onsen, needs updating - Right on the ski slope. Sulfur onsen Grumpy staff with ok food
• Neil (10/5): Great Hotel and Location - Amazing food, so close to the ski slppes it's not funny, onsen was sublime The steps, no lifts...after skiing all day and an hour onsen walking up four flights of stairs is hard going!
• 何心儀 (10/5): - 離滑雪場很近，孩子滑雪很開心，大人玩雪也很開心👍 房間內的衛浴間真的太小
• Nalinee (10/5): -
• Amber (9/5): -
• Robert (8/5): Overall a pleasant and comfortable stay - Awesome location with ski-in ski-out. Friendly and helpful staff. A bit dated and rooms a bit daggy
• アサルト (10/5): -
• Wantanee (8/5): ใช้ได้ถ้ามาเล่นสกี แต่ทางเข้า รร ต้องเดินขึ้นเนินผ่านหิมะลื่นมาก - ง่ายต่อการเล่น ski บุฟเฟต์มีเครื่องดื่มอัลกอฮอล ให้ฟรี สาเกดี ขนาดห้องกว้างพอมีที่ให้วางกระเป๋า ตรงปลายเตียงพอสมควรได้หลายใบ ห้องแบบกึ่งญี่ปุ่นมีเตียง ห้องน้ำเล็กและเก่า เดินไปห้องไกล ทางลากกระเป๋าเข้าโรงแรมไม่สะดวกต้องเดินบนหิมะเพื่อขึ้นมา ลากกระเป๋าใหญ่ไม่ง่าย เราเลยส่งของใหญ่ๆจากสนามบินมาฝากไว้ทั้งไปและกลับ
• Kasidith (7/5): -
• yuanlan yu (9/5): -
• Hiroaki Abe (7/5): まあまあ良い。 - お部屋はすごく良い。何よりゲレンデ目の前が最高。ロケーションは最高。お風呂は良い、お部屋も良い。 スタッフ数が少なく待ち時間がいらいらした。トイレが不潔。
• Alphond (3/5): -
• Anson (8/5): Great location, ski resort is amazing and snow monsters are well worthwhile for the travel! - Location and the ski in skin out accessibility. The hotel also provided a shuttle to help navigate around the town. Meals are the same everyday and could have more variety and options. Room was a great size for a small family, but toilets and bathrooms are very small.
• Henry (8/5): - ski in ski out public onsen is very small. ski rental shop is in an unorganised mess.
• Hiroaki Abe (8/5): スノーボード客としては大満足 - 部屋が広くて、清潔で、それが快適でした。ゲレンデ直結でそれはとにかく最高。スノーボードレンタルもホテル内完備で最高。酸性の強い温泉も最高。温泉以外の風呂もあってとてもよい。 トイレが狭く清潔感がない　食事はそれほど良くはない　お酒もインクルーシブだがそれほど良くない　従業員が少ないので待たされます。何かのたびに待たされます。
• David (8/5): -
• Michael (10/5): -
• Sonia (10/5): Exceptional -
• Liang (9/5): Very nice place to stay - Location is convenient for ski enthusiasts, onsen was very comfortable, and room was very comfortable and spacious for family stay. Can see the lift right from the window of the hotel room. My father fell outside of the facility due to the ice on road. The staff only provided information of hospital which was 40 minutes away. I wish there could have been more helpful information. Clinical resource was scarce in the village that we could understand, but having some emergency response protocol in place on site would be very helpful for the guest who came a long way to visit.
• Sau Wai (8/5): - Ski in/out係最大優點同環境靚，我住3人房，房間足夠3人用夠大，乾淨，有投射可睇YouTube or Disney等…，酒店有shuttle接送到溫泉街或藏王纜車站，就算一個人都接送非常窩心。 唯一缺點，廁所非常非常細/狹窄，六呎高人士可能頂頭，男士坐在廁所對腳會頂住道門，浴缸又細又深，舊式水喉要好大力開關才不漏水，洗手盆邊發霉。間房好好，但個廁所就好差，反差好大😅
• YASUHIKO (8/5): - ホテルの前にスキー場のコースがある為 すぐに楽しめる！
• Winter (5/5): Passable - The dinner. Lack of varieties and not much choices. The rooms bathroom n toilets are very old n the bathtub really need to be changed. It's very unpleasantly black n with many stains. The taps are with green rust
• Cindy (8/5): Ski in n ski out resort - Ski in and ski out resort. Breakfast and dinner are the same menu throughout your stay. The staff are helpful and friendly. The resort entrance is on the slope of the mountain therefore it is inconvenient for luggage and old people. Car is not accessible there.
• Ester (8/5): Very good -
• Wish (10/5): - good location clean room
• Shuo (6/5): Pleasant -
• Jonell (10/5): Great facility - Ski in ski out Pillows and same food every morning
• Niveachan (5/5): Passable - It is easy to ski-in and ski-out of the hotel. 1. There were very limited choices in the buffet-type breakfast and dinner. 2. We were really surprised that the hotel did NOT make the bed while at the same time they take out the trash and replace the towels. 3. There was no direct access to the hotel lobby from the driveway. The tourists need to carry the luggage in the parking lane (which is actually the driveway closed to the hotel) and step on the slippery snow to reach the entrance of the hotel. What a scary way to get into the hotel!
• Snook (9/5): Pleasant, clean, great staff, fantastic location! - This was a very clean and comfortable hotel, right on the ski slopes. We sent our skiis to and from Narita airport via the affordable luggage delivery. Room was huge and clean, onsen was nice, staff was very helpful and friendly. Discount ski lift tickets are available at the front desk. Meals were fine, but the vegan and vegetarian in our group had little difficulty. All entrees are meat. There is hot tofu at breakfast though. It would be nice to have the tofu at dinner too..
• Maya (6/5): An average stay with ski and onsen - Ski-in-out perfect. Perfect Japanese breakfast. Onsen. Big Japanese rooms with comfy beds. Nice helpful staff. Horrible bathrooms, small, old and dirty. Dirty wardrobes. Rooms need a revamp. Staff that speaks English gave us wrong information. Not enough good English speaking staff. Not a great resort for skiing. Disappointed.
• Joy小喬 (8/5): Very good -
• Wee Lee (10/5): - We had a great stay at Jurin. Glad that the hotel rooms are renovated. Toilets are fine, only thing is the tap is still old. We were glad to read the reviews before driving up. It was too steep to drive up. so we call for help at Takamiya Lucent. The staffs are all very helpful. and shuttles are very helpful for us during this trip.
• Hendra (9/5): Superb - The view was amazing, we even got free Onsen anytime.. The bathroom was too old..
• Chia (9/5): Superb - Good location Ski in/out. They also have the ticket discount at front desk. Nice hot spring and the drink/wine are included in the dinner buffet. It’s good hotel for family trip. The breakfast and half buffet dinner are all the same every day. Suggest to stay here no more three days.
• Anonymous (9/5): Good place - Very good location! Friendly staffs
• Bir (7/5): Good - Hotel is tired and out fashioned. Dinner was ok, breakfast was ok. Nepalese were good.
• Zhihao (10/5): Exceptional -
• Jai (2/5): prepare good snow shoes with spikes to climb up to the Hôtel entrance. - very friendly and experienced Nepali and Mongolian staffs smelly… during stay, changed room twice. toilet in guest room got issue with toilet drainage. they said pipe issues… parking lot and Hôtel entrance setup is ridiculous. no dry land nor paved between the parking lot and the hotel entrance. we had to carry all bags to climb up icy slippery hills to get to the hotel entrance. it was quite a challenge with snowboards / boots / suit case…. they could’ve have a stairs or dry slope from the parking lot to the Hôtel entrance. no cart was found…
• Phattarachokhirun (10/5): Exceptional -
• Christophe (9/5): Superb - Location. Very attentionnée staff Hotel is great, but the price is way to high for the standing of the hotel (I paid ~350€ one night)
• Marina (9/5): Superb -
• TOSHIHIRO (10/5): - 少し古めのホテルですが、温泉もあり、良かったです。
• Kikuchi (10/5): 総合的には満足 - 4歳、1歳の娘達と2泊3日で利用。 到着日はチェックインが15時からなのでロビーに荷物を置いて雪遊びに行けます。 初日の晩御飯は、山形牛、豚、ラム肉の焼肉でどれも美味しくて量も多くて大満足。 大浴場は広くて3つの温度の風呂があり、小さい子供も入りやすい。源泉掛け流しは強烈な匂いも雰囲気良し。部屋にも風呂はあるけど清潔感は無し、また部屋以外のトイレも臭くて清潔感無しはマイナス点。 2日目の晩飯はチェックイン時に選べて、すき焼きにしましたが、これも味・量ともに合格点。因みに朝食ビュッフェも良かったです。 あと最終日はチェックアウトしても、スキーで遊んだ後に風呂に入ることができたのも良かったです。 蔵王に毎年来ても良いかなと思える旅行でした。
• Verified traveler (8/5): - リニューアルされたモダンな洋室で機能的だった。なぜか2日目の冷水がまずく飲めなかった。みな親切で楽しく滑れました。ゲレンデのなかで行き帰りも楽チン。温泉でリフレッシュしてガンガン元気回復できました
• Manuel (6/5): Great staff, good for ski, overpriced room - Very average. The room is overpriced but that's common for Japanese style onsen hotels. But despite the price, room amenities and housekeeping service are very basic. Onsen bath is nice but quite small. It's awkward even to fit 4 people inside. One highlights is the staff, very helpful, especially the gentleman at the ski rental place, very warm service. Dinner is also very good and priced fairly (¥3,300 per person for a set menu with a choice of either hot pot, sukiyaki or yakiniku) The resort is right by the slope so it's perfect to ski. But be careful, the entrance is very tricky. Because of the snow my car struggled to reach the parking and after, we had to walk up the stairs on slippery snow for a few minutes. With a luggage, it's a real struggle.
• Sachin (8/5): - Property location is nice except approach road if one is going by big SUV. Roads in night might be difficult for new person. Property is not very new and not value to money. Especially toilets in room are bad. Staff is very nice and co-operative. Breakfast was OK.
• Verified traveler (8/5): Ski in Ski out - 酒店位於雪塲山坡中間 一出門口已經可以滑雪 雪具可於雪塲租 酒店提供免費存放雪具 由酒店步行往租ski 十分方便 路程很近 不過有少少斜路 比較辛苦少少 酒店有纜車券買 提供折扣給住客 有一名外籍人士職員 溝通很方便
• _e244 (8/5): Beautiful view - It is an old hotel, so you may not want to take a bath in your room, but their public bath is good. This place is on the hill which means you will not want to walk by your own in winter because of the slippery Mountain path. But in other hand it is really convenient because they provide shuttle bus to bus station or cable car station. And there is a ski place just in front of the hotel, you can borrow the equipments from hotel.
• David (8/5): Excellent (but small) onsen - Tip for guests: call the hotel when you get to the Zao Onsen bus terminal; they have a shuttle that will pick you up so you don’t have to walk up the mountain! Excellent spot for winter sports; you can hop on your skis/snowboard from the lobby and go straight down to the lift! Unfortunately, we were there for the onsen, which was quite small for the number of people the hotel accommodates. Our twin “club” room, on the other hand, was very spacious and had a nice on-the-ground view of the slope. The included dinner was immaculately plated like most Japanese dinner packages, however drinks were paid separately and the portions were a bit small for us.
• Aki (8/5): - なんと言ってもこのホテル独自源泉の素晴らしいお湯です。このお湯に浸かるためだけにこのホテルを選んでも間違いないと思います。
• chinkiatc2016 (8/5): Basic ryokan with dated amenities - For the price we paid, we did not expect much. This hotel met our expectation. Meals were served in a large room with little decor. The rooms needed to be upgraded. The shop at the the lobby carried few interesting items and were dearer than elsewhere. The only we liked were the onsen. Even there, the facilities were quite basic. Those who want a touch of luxury should look elsewhere.
• KENJI (10/5): 蔵王スキーに最適のホテル！ - 何十年ぶりかで蔵王温泉スキー場にやってきました。Ski-in, Ski-out で気軽に滑れることを条件にゲレンデ目の前のホテル樹林さんを宿に選んだのですが、これが大正解！1月連休明けの平日ということもあったとは思いますが、宿泊、朝夕の食事、露天風呂もある温泉浴場、清潔な部屋、便利な場所にあるスキー乾燥室、てきぱきとした動きで礼儀正しい従業員の方々のサービス、等々ほぼすべての点で大いに満足できる内容でした。特に感心した点は、①蔵王バスターミナルへの送迎（５分）が迅速で非常に便利、②夕食のすき焼き和懐石（１日目）・ジンギスカン（２日目）がともに質・量共に大変良く、山形の地酒のセレクションもナイス、③朝食のビュッフェも内容のバランスが良く美味しい、④大浴場は清潔で広々とした内風呂、源泉掛け流しの露天風呂共に最高に気持ち良い、⑤スキーレンタルのできる乾燥室がフロントのすぐ近くにあり大変便利、⑥従業員の接客が丁寧かつ効率的で非常によく訓練されている印象、などです。それでいてコスパも大変良く、蔵王にまた来るときには是非利用したいと思いました。最後に改善点を挙げるとすれば、レンタルスキーの用具に若干古さを感じた点ですが、通常のスキーには問題なく利用でき、1,600円/日という宿泊者利用料金の安さを考えればお得という見方も出来ました。
• hisashi (6/5): エアコン、欲しい - 標高の高い所にあるホテルでも、やはりエアコンが欲しいです。 締め切りは、蒸し暑かったです。
• Siu Mui May (8/5): 清靜舒適、酒店有車位。房間整潔、職員有禮貌。 - 清靜舒適、酒店有車位。房間整潔、職員有禮貌。
• Verified traveler (8/5): 很棒的體驗 - 晚餐豐富好吃，入住時員工會跟你確認菜式和用餐時間，附近雖然沒有便利店，但晚上11點前可以吃飯店的拉麵；員工和善，旺季晚餐時間會有中國籍服務生，飯店提供基本雪具租借，最棒是可以ski in out，靠雪道的房間可以直接看到窗外纜車，沒有電梯
• Kay (10/5): 위치만큼이나 친절한 윗길인 주린호텔 - 다카미야호텔체인이 많아서 다른 호텔에 가서 실수를 했는데, 그 호텔에서 친절하게 주린호텔에 전화를 해주었고, 주린에서 차를 보내주어서 편하게 호텔에 도착했습니다. 그것도 무려 12시 30분에.. 리셉션데스크에는 한국어를 유창하게 하는 사토씨가 계셨는데, 체크인 시간까지 시간을 보낼 수 있도록 다른 쪽 꼭대기에 있는 대노천온천까지 태워다 주었고, 다시 데리러 와서 케이블카까지 실어다주었습니다. 그리고 케이블카 탑승을 마치고 난 후에 다시 호텔로 데려가기 위해 다시 케이블카까지 와주시는 친절을.. 하루에 무려 네 번이나 태워다 주고, 태우러 와주었습니다. 다음날에는 핫토리 씨가 체크아웃하는 우리들을 버스터미널까지 데려다 주어서 정상에 자리잡은 칼데라 호수까지. 덕분에 1박2일이라는 짧은 시간에 자오산과 온천을 속속들이 살펴볼 수 있었습니다.
• whywendywrites (6/5): Friendly staff, just by the ski slopes - Even though staff could not really speak English, they tried to help. My basic / broken Japanese helped us to communicate with the reception. The rental ski equipment (esp shoes) are abit dated but good enough for a ski just outside the hotel. Location is Good for ski in and out. The slight slope climb from the car park to the hotel entrance cab be daunting with huge luggage. Luckily the porter helped us. The hotel also kindly arranged shuttle service for us to go to our school school and train station. Hotel onsen is nothing fantastic tho. Food is fine but do arrive early for breakfast!
• Verified traveler (8/5): Onsen Hotel - Overall it was good! Staff service was excellent. Breakfast and dinner was served with creativity and variations!
• Tribe-tours (10/5): Little things that matter where service conquers all including understanding each other - I don't say this lightly, but I dare say that this is the best service I have gotten at any hotel ever. But it started out with a bit of frustration and difficulty as almost all of their staff don't speak much or any English at all. But again, that's the beauty of choosing to be away from the usual crowds who flock to Hokkaido. They do have one staff that they rely heavily on for English speaking guests. I don't remember her name, but she tries very hard. And at times, she is almost forming her sentences as we speak. But she proves once again that great service knows no singular language and conquers through all. She patiently tries to explain all our queries. Next, the driver. Again, didn't get his name. But this gentleman wears a hat and is around 60 - 70 years old. He operates the van which brings guests up and down the windy snowy roads and back and forth the the Bus Terminal. He took us on so many trips and at the end when I insisted on giving him a tip, he flat out refused us. If you ever book with Jurin, please give him a friendly hi from us and a pat on his shoulder. He works hard and tirelessly without complaining. Now on Hotel Jurin itself. We booked this through a friend who is Japanese. And what a lovely gem it turned out to be. It sits on a gentle slope and you can literally come out of the hotel, pop on your skis or snowboard and ski down to Jupeer. Our room's view faces the slopes and you are 15 metres away from the ski lifts. Fantastic view. Meals while not top-notch are very decent. There is a choice between Sukiyaki, Shabu-Shabu, Chicken mushroom pot and some korean style BBQ lamb (menu spells it ramb meet, haha!). If like me, you are thinking you prefer not to have hotel food for 3 days and are the kind who likes to venture out, think again. First, you're there to ski or snowboard. When you come back in the evenings, you may be too tired to. Heading to the onsen in Jurin makes the most sense. After which, you're too clean to want to put on your clothes and head out in the snow, get a vehicle to head to town to find a restaurant. Instead, you'll leave the onsen feeling recharged in your yukatas (traditional Japanese garb) for a warm soupy meal looking at the sunset and watching the night skiers go. As I said, it's the little things that matter. And I dare say, this is the BEST service I have ever received at any hotel I have stayed in. The hotel may be slightly dated but with the outstanding, friendly service, you'll start seeing the little charms of this hotel. Honestly, I don't know if all the other hotels at Zao have the same friendly service, because this is my only hotel I have stayed in, but generally, the people at Yamagata are super nice and way friendlier than the big cities like Tokyo. Highly recommended!!
• melscottmax (6/5): Good location, tired room - Hotel Jurin was like a number of Japanese ski resort hotels we have stayed in, in that it is getting old and in need of renovation. The decor and fittings are very dated, possibly even original. Our bathroom was one of the smallest we have experienced, and not in good repair. The breakfast was fine, with mainly Japanese options, but also a small range of western breakfast items. The staff tried very hard to assist with enquiries, but English was either non existent or limited. This is obviously not unusual in Japan, but given the promotion of the hotel to English speaking guests, and given our experiences in similar local run hotels, we found the hotel's capacity to communicate with English speakers to be below average. On the plus side, we were able to arrange transport to and from the village on several occasions, including drop off and pick up from a restaurant on a very cold, snowy night. The location is a winner - true ski in, ski out. And a do-able walk up the hill from the Jupeer Centre ( we found it more direct to do this straight up the side of the ski slope, rather than on the road.) Having stayed in a few similar Japanese ski hotels over the years, this one wasn't our favourite, although we did enjoy Zao Onsen as a resort.
• em-a-lee1756 (10/5): Sensational location and great place to stay! - Stayed here with with the family of 4 (mum, dad and 2 teenagers) for 6 nights. Caught the Tsubasa Shinkansen to Yamagata and then 40 min ride bus to Zao Onsen bus station (1000¥ pp one way). Arrived at the Zao bus station and got the lady from the visitor centre to call hotel and organise for a pick-up which took about 10 minutes, great service, limited English. Got our ride to hotel which is located part way up the ski slope, definitely ski-in, ski-out!! Wear robust shoes/boots because you need to track a few metres through snow to get to front door and lobby. You need to ski down the slope to catch your first ski lift and lift pass at the base. Check-in/out was easy, though there is limited English spoken here, we made do with simple words and hand gestures, staff were always very friendly and helpful (translate app can also be helpful). Hired our skis, boots and poles from the hotel, good prices. They do hire ski clothing but it was fairly dated, so we made the decision to hire our ski clothes from the Jupeer Base Station which was more appealing to the kids!! Organised our evening meals from a list on the first night (was always a bit of a lucky dip), but we were never disappointed and were fairly excited to see what we would be having each night, very Japanese style evening meals and suited us perfectly because I didn't want to be bothered walking down the slope in freezing weather trying to find something to eat after a full day skiing. Breakfast and dinner held in hotel restaurant, fairly casual, just make sure you wear slippers, many people wore yukatas supplied in room by hotel. We shared a Japanese style family room and had our own bathroom and toilet because our daughter wasn't keen to try traditional Onsen. Slept on mattresses on tatami floors, camping, Japanese style!! When beds were made the first night, the pillows were hard, I mean like being filled with wheat or tiny pebbles!! So went to reception and managed to get ourselves soft feather pillows, you just have to ask, and they were brought to our room. Beds are put out when you have dinner and packed away mid-morning after breakfast. Breakfast each morning is a full buffet with choice of Japanese or Western, plenty to choose from. Kids ended eating enough breakfast we would often skip lunch and just have a snack and then have an early dinner. My favourite indulgence here was the Onsen bath, every day after skiing. Generally went fairly early between 4-5pm and often had the bath to myself, I know it got busier later on. There is a choice of ladies and gents inside Onsen and an outside Onsen (outside ones gets rotated between men and ladies at different times). Small gift shop onsite and usual vending machines available. Beverages were an extra cost at dinner. If you are after a place to stay with Japanese flavour and experience, I highly recommend it, not very many westerners and a lot of Japanese people staying here. Like I said not a lot of English, but be patient, polite, keep it simple and you will get by. We had a ski lesson with local company at base, he was Japanese and said he spoke simple English (was actually fairly good) and gave us a great lesson and tour of the slopes. Walked into the village on a couple of occasions and when we were finished, got shop owner to make a phone call to hotel and they would pick us up. Free wi-fi in lobby, but not in room. I know this is long winded, but I found it hard to get any English info about this hotel, so I want it to be informative. Return trip was the same, got a lift in hotel shuttle to bus station, bus to Yamagata and Shinkansen to Tokyo. Not sure if I would stay here with little children, as long as they are not fussy eaters. Highly, highly recommend this hotel and would definitely stay here again.

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