Masutomi Ryokan

Location: Yumoto 656, Hakone, jp

Star Rating: 3 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 03:00 PM - 06:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Terrace
• Family rooms
• Safety deposit box
• Non-smoking throughout
• Public Bath
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Invoice provided
• Smoke alarms
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Process in place to check health of guests
• Face masks for guests available
• Thermometers for guests provided by property
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access

Rooms Available

• Beat COVID-19 plan - Twin Room with Tatami Area and Shared Bathroom

  This twin room is air-conditioned and features a flat-screen TV, a safe deposit box, an electric kettle and yukata. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Heating
  • Electric kettle
  • Toilet paper
  • Trash cans
  • Yukata
  • Key access
  • Air purifiers

• Japanese-Style Superior Room

  Offering free toiletries, this family room includes a shared bathroom with a hairdryer. The air-conditioned family room offers a flat-screen TV, tatami, a safe deposit box and an electric kettle. The unit offers 5 futons.

  Max Occupancy: 5 (4 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Heating
  • Electric kettle
  • Toilet paper
  • Trash cans
  • Yukata
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

• Beat COVID-19 plan - Japanese-Style Economy Twin Room

  The twin room provides air conditioning, a safe deposit box, an electric kettle, yukata, as well as a flat-screen TV. The unit offers 2 futons.

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Heating
  • Electric kettle
  • Toilet paper
  • Trash cans
  • Yukata
  • Key access
  • Air purifiers

• Deluxe Twin Room with Tatami Area and Open-Air Bath

  Guests will have a special experience as this twin room features a private open-air bath. The twin room offers air conditioning and a seating area, as well as a private bathroom featuring a hairdryer. The twin room provides a safe deposit box, an electric kettle, yukata, heating, as well as a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Toilet paper
  • Trash cans
  • Yukata
  • Key access
  • Air purifiers

• Beat COVID-19 plan - Japanese-Style Room with Shared Bathroom

  The quadruple room offers air conditioning, a safe deposit box, an electric kettle, yukata and a flat-screen TV. The unit has 4 futons.

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Heating
  • Electric kettle
  • Toilet paper
  • Trash cans
  • Yukata
  • Key access
  • Air purifiers

• Quadruple Room with Private External Bathroom

  This quadruple room's standout feature is the private open-air bath. The quadruple room has a private bathroom, air conditioning, tatami, as well as a seating area with a flat-screen TV. The quadruple room offers a safe deposit box, an electric kettle, yukata, heating, as well as a TV. The unit has 4 futons.

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Toilet paper
  • Trash cans
  • Yukata
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

• Japanese-Style Room with Shared Bathroom

  Features tatami (woven-straw) flooring and traditional futon bedding. A TV and a telephone are equipped in all rooms, and bathroom is shared with other guests.

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Heating
  • Electric kettle
  • Toilet paper
  • Trash cans
  • Yukata
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

• Superior Room with Tatami Area and Shared Bathroom

  Features Western beds on wooden flooring and futon mats which are spread out on tatami (woven-straw) area. A TV and a telephone are equipped in all rooms, and bathroom is shared with other guests.

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Heating
  • Electric kettle
  • Toilet paper
  • Trash cans
  • Yukata
  • Key access
  • Air purifiers

• Twin Room with Tatami Area and Shared Bathroom

  Features Western beds on wooden flooring and a tatami (woven-straw) seating area. A TV and a telephone are equipped in all rooms, and bathroom is shared with other guests.

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Heating
  • Electric kettle
  • Toilet paper
  • Trash cans
  • Yukata
  • Key access
  • Air purifiers

• Deluxe Room with Tatami Area and Shared Bathroom

  Features more space, Western beds on wooden flooring and futon mats which are spread out on tatami (woven-straw) area. A TV and a telephone are equipped in all rooms, and bathroom is shared with other guests.

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Heating
  • Electric kettle
  • Toilet paper
  • Trash cans
  • Yukata
  • Key access
  • Air purifiers

• Japanese-Style Economy Twin Room

  The twin room features a shared bathroom, air conditioning, tatami, as well as a seating area with a flat-screen TV. The twin room offers a safe deposit box, an electric kettle, yukata, heating and a TV. The unit offers 2 futons.

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Heating
  • Electric kettle
  • Toilet paper
  • Trash cans
  • Yukata
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

Guest Reviews

• kolaka (9/5): - Helppo sijainti lähellä juna-asemaa. Illallinen ja aamiainen valtavia! Todella rahan arvoinen. Onsenit taivaallisia. Henkilökunta oli hyvin huomaavaista. Mukava ja rauhallinen paikka rentoutumiseen.
• Emily (10/5): So happy we stayed here - Beautiful Nothing everything was perfect
• Miriam (9/5): - Prachtige ryokan, dichtbij station van Hakone. Personeel uiterst vriendelijk, doen er alles aan om het naar je zin te maken. Het is wel prijzig
• Jean-François (9/5): -
• Michael (9/5): Un ryokan bien placé avec un excellent accueil ! - J’ai beaucoup aimé le cadre particulièrement dépaysant de cette auberge notamment les bains chauds très agréables ainsi que l’excellent petit-déjeuner. En outre, la personne à l’accueil s est montrée très agréable et serviable pendant mon séjour. Un sens de l’accueil qui fait plaisir à voir ! Un énorme merci à elle !! J’étais au courant mais je dois avouer que ce n’est pas agréable de ne pas avoir de toilettes dans sa chambre. Le plus curieux de l’histoire c’est qu’en fait il y en avait !! Quand je suis rentré dans ma chambre le jour du départ pour vérifier si je n’avais rien oublié, j’ai découvert que derrière une porte qui était inaccessible pendant mon séjour, il y avait effectivement des toilettes !! C’est pour moi une chose incompréhensible car le prix payé justifie pleinement d’avoir accès à des toilettes individuels et non partagés avec tous les clients de l’hôtel.
• HIROKI (10/5): -
• Anya (10/5): Comfortable. Authentic. Made our stay at Hakone. - Amazing location! 10 minute walk from the train station and very close to town. Staff was friendly and helpful and the room was spacious and very comfortable for us. I most enjoyed the breakfast and the onsens :) No house keeping service for the rooms
• Rasband (10/5): The perfect small town Japan experience - The place was lovely- easy to find, staff spoke excellent English, rooms were spacious, comfortable, and clean. They had multiple onsen that they rotate by gender, and they are all very nice and clean, and soaking in them was so relaxing and refreshing. The location is perfect, close to the river and the village is so cute and the most perfect getaway. Breakfast was delicious and very traditional to Japan. Truly one of the best places I’ve ever stayed.
• Gonzalo (10/5): Personal muy amable y habitaciones hermosas -
• anne (9/5): - Excellent accueil, hôtes charmants et attentionnés. Partage de la cuisine facile. Le partage des sanitaires n'est pas très pratique : une seule salle de bain pour 4 chambres rend l'accès difficile et la réservation de créneaux de 45 minutes un peu bloquant...
• Kaiyin (10/5): Very nice facility and staff - Very caring and friendly staff Good options for onsen Amazing breakfast
• María (10/5): Todo perfecto - Hay onsen separados por género, que rotan para que puedas conocerlos todos, son una pasada El personal es maravilloso, nos tuvimos que ir pronto por la mañana el último día y como nos perdíamos el desayuno nos dieron unos onigiris… trato increíble❤️
• Michael (10/5): -
• Alberte (9/5): -
• Jose (9/5): -
• Mutsumi (8/5): -
• Christoph (10/5): Schönster Ort um in Japan einzutauchen. - Sehr charmante Unterkunft mit umwerfendem Personal. Traumhaftes Frühstück.
• Tomos (10/5): - Staying in a traditional ryokan was a unique experience. You have to roll with it a bit as it's not comparable to a more modern hotel, but if you're willing to do that you're in for a treat. Things like not having your own bathroom would put me off normally, but you have to accept the experience on its own terms. The food was excellent but if we'd stayed longer we would have liked the opportunity to opt out of the evening meal, so that we could try other places in the area.
• Johanna (10/5): -
• Provost Véronique (9/5): Très belle expérience d'un ryokan avec onsen - L'accueil sur place, les recommandations spécifiques du ryokan, la possibilité du onsen privatif, la tranquillité du lieu, la décoration, le dîner remarquable. Le chemin d'accès à l'hébergement
• Teresa (10/5): Assolutamente consigliato per vivere l’autentica del posto - Luogo autentico, cena strepitosa Tutto perfetto
• eve (8/5): - Très bel endroit, confortable. Les onsens sont très sympa. Dommage que nous nous soyons senti un peu pressé le matin: débarrassage un peu hâtif du petit déjeuner et en rentrant dans notre chambre, le futon avait déjà été rangé alors que techniquement le check-out est à 10h!
• Eric (10/5): 10/10 would stay again - Friendly service and owner, really clean and great location. None at all it was perfect
• Andrea (9/5): Eine tolle Ryokan Erfahrung! - Wunderbares Frühstück, wir hatten kein Abendessen gebucht und sehr herzliche Gastgeber. Wir kommen gerne wieder.
• Lili (10/5): Amazing stay, thank you - The staff were so kind and welcoming, we loved the breakfast and the traditional Onsen, super relaxing
• Cyril (10/5): -
• Roman (9/5): Lovely staff, great stay :) - Clean and authentic, everything you would want for a stay like this. Closes early ( but so does the whole town) & narrow staircases
• Julien (8/5): -
• 大場 (9/5): -
• Liudmila (10/5): - Шикарно! Хозяйка замечательная! Еда великолепная и с национальным колоритом. Очень рекомендую отель.
• Margus (10/5): -
• Vanessa (10/5): Super - Familiäres und traditionelles japanisches Hotel mit eigenem Onsen. Das Zimmer ist gross und auf der normalen Matratze sehr bequem zum schlafen. Die Zimmer haben keine eigene Duschen sondern nur das Onsen zum sich duschen. Die Gastgeber sind sehr aufmerksam, liebevoll und hilfsbereit. Definitiv eine Erfahrung wert gewesen. -
• Sarah (10/5): Calm, perfect stay in Hakone! - Excellent stay! The room was super comfortable and clean, the staff was very friendly, the amenities exceeded expectations, and the food (we had both dinner and breakfast here) was fantastic. This is a perfect place nearby the train station in the charming town of Hakone :)
• Jose (10/5): - The service was incredible, the staff was very friendly.
• Amandeep (10/5): - The host was really nice! She was kind and helpful. Loved their breakfast as well.
• Can (10/5): -
• Valérie (10/5): - Merveilleux accueil de la patronne, aux petits soins pour ses clients -
• Chin Yan (9/5): - 溫泉很舒服。 其中一個溫泉分了晚上是女浴場，早上是男浴場。但在酒店資料中沒有寫明，遲了check-in，差點夠時間去那個泉。
• bartolomei (10/5): - Primo ryokan in cui sono mai stato, e devo dire esperienza eccellente. Staff gentilissimo. Struttura estremamente accogliente (occhio alla testa per chi é alto piú di 1.80 come me ^^`) Colazione incredibile che mi ha fatto pentire di non aver incluso anche la cena nella nostra prenotazione. Offre varie onsen, 3 interne ed una esterna, in quelle in cui siamo stati ci siamo trovati molto bene. Stanza doppia, spaziosa, accogliente, futon molto comodi e bagno splendido (senza doccia, presenti negli onsen). Posizione molto buona vicino alla stazione e al centro cittadino (piccolo). Nota Bene: la struttura ha un coprifuoco alle 22:00, dopo di che la porta principale sará chiusa. Non é stato un problema perché a quell'ora tutti i locali sono giá chiusi. Nulla
• David (10/5): - Personnel au petit soin et extrêmement accueillant. La chambre était propre, bien qu'elle soit plus petite que les autres, nous avions suffisamment de place pour deux. La literie était confortable. L'emplacement proche du bus est un plus. Les onsens étaient agréables et propres. Le petit déjeuner était bon et très qualitatif Rien !
• Michael (10/5): - Moderner, schöner Ryokan. Frühstück war toll. Auch das entspannte Bad im privaten Onsen war toll. Gerne nochmal.
• yu (10/5): We will definitely recommend this hotel to my friend and family member to stay here. Such lovely and warm place. - Everything, I really enjoyed my stay. Host, very clean, such a quiet place, dinner and breakfast
• stephanie (10/5): Début de séjour au Japon - Tout , la gentillesse des hôtes. Le dîner et le petit déjeuner. Le calme.la proximité avec les transports en commun et la gare.
• Joshua (10/5): The onsen was hot / The hostess was delightful / The breakfast was superb - Host was delightful.
• gretchen (9/5): Traditional ryokan value and comfortable - Perfect location for walking to and from the main train station. Staff was lovely and accommodating. Room was grand. Roof top tub was excellent The meals were beautiful but not our favorites. (Personal preference)Traditional. Excellent service.
• tenzou (8/5): 和 - 綺麗だった。スタッフがフレンドリー 朝ごはんが多いい😢😢
• Anna (10/5): I left feeling better than when I arrived. - Close to the station. Clean. Lovely Onsen. Staff were helpful. Nothing I can think of
• ALEXANDRA (10/5): More than a hotel an immersive Japanese experience - Very clean Convenient for families Immersive Japanese experience Private onsen at rooftop is amazing
• Dorte (9/5): - Meget fint værelse med egen udendørs Onsen. Vi blev mødt af megen venlighed. Fin introduktion til Kaiseki middagene.
• TOSHIKAZU (9/5): ゆったりと温泉を満喫できた - こじんまりとして落ち着いた雰囲気 道路が近く車の音が少し気になる
• Elisabeth (10/5): The highlight of my trip - The staff, the atmosphere, the cleanliness, the hot springs, everything!
• Quentin (9/5): Amazing japanese experience - -Staff is very friendly and will do its utmost for you to have the best japanese experience -This Ryokan has a peacefull atmosphere that will make you feel refreshed and relaxed -Food is excellent and refined The breakfast is at 8am only so no sleep in !
• Hiroshi (10/5): 素晴らしい旅行でした - おかみさんがとてもフレンドリーで嬉しかったです。朝食も美味しかったです。 部屋のトイレの洗面所がお水しか出なかった以外はとても良かったです。
• Gün (10/5): -
• Jodi (10/5): - The location was perfect on top of the hill overlooking the river and in walking distance to the train station and many shops and restaurants. The room was spacious with a private onsen. The Japanese breakfast prepared for us was so delicious and beautiful. The best part was the staff’s friendliness and courteousness.
• Katie (10/5): -
• Stefan (10/5): -
• Max (8/5): Easy to reach cozy Ryokan with a nice interior and friendly staff - It was the second time we stayed there and the service and friendliness was still top notch! You can reach the Ryokan easily by walking some 5-10 minutes from the Hakone Yumoto station (depending on your walking speed and baggage). They serve for dinner and breakfast excellent food prepared with mostly local ingredients. Just be sure to prepare some time to be there in timely matter for the meal (which is tradition for most Ryokan) The rooms are nice and the futon beds are comfy. Yet i would have loved to have a table of some sorts to sit together at night in the room.
• SOl (10/5): -
• Lei Haung Victoria (8/5): Very comfortable stay in a good location - Very friendly staff and easily accessible by public transport. The rooms were comfortable and clean. The breakfast and dinner was good but not exceptional - I believe this is a reflection of the more affordable price compared to other ryokans. As a foreigner, I was not used to the shared showers (separated by gender) but appreciated the experience.
• Feilian (8/5): Comfortable stay at a cute Hakone ryokan - Friendly and lovely staff; close to Hakone-Yumoto station; clean rooms and comfortable stay Perhaps Hakone is just a very pricey area - we didn’t feel the Ryokan dinner was of the expected quality (e.g. some sashimi tasted not fresh) given the price. The facilities are old and the room had a slight musty smell. Onsens were nice but very small.
• Selina (10/5): -
• Roland (8/5): Accueil tres bien - Tout Rien
• Katell (9/5): Un ryokan charmant et traditionnel - L'établissement à la décoration traditionnelle et simple, à 5 mn à pieds de la gare. La chambre typiquement japonaise avec la loggia. Le futon installé sur le tatami pendant le dîner et retiré pendant le petit-déjeuner. Les repas excellentissimes, servis dans une salle traditionnelle. Les onsens très propres (celui du rez-de-chaussée a un bassin extérieur abrité très agréable). Je n'ai pas essayé le onsen sur le toit réservable à l'avance car il faisait trop froid. L'accueil et le service, chaleureux, discrets et professionnels. Je connaissais le fonctionnement des onsens, mais pour ceux dont ce n'est pas le cas, une fiche explicative serait la bienvenue. Tout était parfait ! Merci ;-)
• Anna Zara Romana (10/5): - Questo piccolo Ryokan è stato davvero una rivelazione bellissima! Lo staff è gentile e sorridente, la camera ampia e confortevole, con la finestra sul fiume e sulla montagna verdeggiante. Le terme di sera sono state un’esperienza rilassante e davvero rigenerante dopo un giorno di viaggio. Abbiamo provato anche la colazione tradizionale giapponese, che comprendeva tanti assaggi di cibi diversi, tutti buonissimi e preparati con grande cura. Tornassi indietro, prenoterei anche la cena. Rapporto qualità prezzo davvero incredibile.
• Diletta (10/5): Consiglio vivamente di prenotare qua! - La gentilezza del personale, le camere spaziose e pulite, l’onsen e la cena
• Fidler (10/5): We really enjoyed our stay. Excellent service and food. The hot spring bath soothing and therapeutic - Excellent food. I suggest explicitly requesting room service to remove the futon every morning *should you prefer*. The assumption seems to be that foreigners prefer futon to stay on the floor.
• Robert (9/5): Väldigt trevlig personal och fantastisk mat. Härliga Onsen. - Bra läge nära tågstationen och det lilla centrum som finns i byn. Fantastisk mat och väldigt trevlig personal. Det luktade stundtals avlopp i hotellet. Kan ju ha berott på något tillfälligt problem just när vi var där.
• Kyohei (10/5): - お風呂が気持ちよかった。 食事も味も量も申し分なかった。
• Chiung-Ying (9/5): -
• Sabine (9/5): - Typical japanese hotel. We chose the “bed&breakfast” option. The ryokan has several onsen rooms, which are great! (extra costs apply, but not much). One Onsen room is outside. There is a private Onsen on the rooftop. The rooms were big, nicely decorated (incl. TV) and very comfy beds. The traditional japanese breakfast was superbly presented - a proper experience! :) A better explanation of the use of the Onsen in english would have been helpful
• Sébastien (10/5): -
• Cyurry (10/5): Cozy and convenient ryokan, with spectacular traditional food. - Location was very close to the Hakone-Yumoto station (down one street and across a small bridge). Staff was welcoming and friendly upon arrival. Oriented me to the ryokan (traditional inn), including all the hot springs/baths, times for use for women, breakfast and dinner times, and how it operates in terms of bed set up and break down. The on-site hot springs/baths were wonderful. There is a sign on how to use the baths, if you're unfamiliar with the process. The open air bath was my favorite, which allowed me to cool my head while soaking in the hot springs. Best part is the food. Breakfast at 0800 and dinner at 1800 are served in kaiseki style (traditional multi-course Japanese cuisine with seasonal ingredients). The quality and taste, amazing. The variety of food served, amazing. The quantity, also abundant. Alcohol and coffee cost extra, which is settled up at the end of your stay. I chose this ryokan because I read rave reviews about the food, and it did not disappoint. HIGHLY RECOMMEND. Nothing that I didn't like, since neither of the following affected me. I only saw stairs, so I highly recommend traveling with small luggage only. Getting upstairs with large suitcases would be difficult. Also, stairs to go down for dining, so if accessibility is a concern, there is that. There is a curfew for the inn. Doors are locked at 2200, so you have to let the staff know if you're going to be out past that time. I was always back by dinner time at 1800. Not to mention, I think most of the shops closed relatively early anyway, since it's a smaller town. However, for those who like to wander late at night, it's something to consider.
• Luis Rubén (9/5): -
• Eduard (9/5): -
• Debra (10/5): -
• Lesley (9/5): A Relaxing Place to Stay - We liked that it was a small authentic (updated) Japanese Ryokan. The location is very good, close to shopping, restaurants and transportation. Easy walk from the train station Nothing
• Alana (10/5): -
• Patrick (10/5): -
• Gabrielle (10/5): -
• Martina (8/5): Qualità prezzo ci tornerei!! - Stanze grandi belle e pulite in stile giapponese. Cena molto varia anche se con tutti i loro sapori, può non piacere ma l’esperienza è autentica!! Gli onsen sono solo separati uomini e donne ed è un peccato ma si capiva dalle recensioni
• Phoebe (10/5): Would absolutely reccomend - Perfect location. Just over the bridge and close to Everything we needed. The staff were incredible and accomodating. We loved our stay so much. The private onsen is very cool too.
• Galiano (10/5): Mejor ryokan - La señora de la recepción muy maja y las aguas termales Nada
• Flavien (10/5): -
• Julie Ann (10/5): -
• Andrea (10/5): -
• nuria (7/5): - La ubicación y la autenticidad. Desayuno en sala privada cuidado con todo detalle. El futon, posiblemente por falta de costumbre. Que no hubiera ducha en la habitacion. Las explicaciones respecto al uso del onsen privado fueron bastante confusas.
• Kevin (10/5): Sollte man mitnehmen - Privater Onsen, das freundlichste Personal überhaupt, leckeres Essen in angenehmer Atmosphäre Nichts. Passt.
• Daniel (10/5): - Fue una experiencia absolutamente perfecta. La dueña es super amable, el ryokan es una pasada y si coges la habitación con baño privado, tienes un baño termal 24 horas para ti solo. Un paraíso. Nada, fue todo perfecto.
• Kayleigh (8/5): A true Hakone Ryokan experience - The staff were extremely friendly and welcoming. Greeting us and waving us goodbye as we entered and exited the building. We booked the room with a private onsen and it was beautiful, we used it multiple times during our stay. Beds and pillows are very firm but we put the extra bedding underneath to make it more comfortable.
• Jeremy (10/5): Ryokan plein de charme, personnel accueillant, repas et petit déjeuner délicats et délicieux, onsen propre et agréable, -
• KATJA (9/5): Lovely stay, great experience! We truly enjoyed our stay in Masutomi ryokan! - The authenticity of the property, the location is great and lovely staff. Breakfast was delicious too! /
• HEE (8/5): -
• Lai-Chi (10/5): Perfect onsen stay for our trip at Hakone! - Very welcoming, comfortable and clean, all the arrangements made for the whole stay was perfect. Food was amazing, and my daughter spent two lovely sessions at the onsen. The staff were really lovely and friendly. Nothing
• Peter (10/5): -
• Lea (10/5): Incroyable - -la gentillesse du personnel, l’accueil chaleureux - la propreté des logements - la beauté de la chambre et du ryokan - le repas excellent - l’accès aux équipements - l’emplacement idéal pour tout explorer Encore merci, notre lune de miel a été parfaite grâce à vous ! - rien
• Kirikova (9/5): -
• paolo (9/5): -
• Bee Chai (8/5): -
• Penrose (9/5): Hakone's Gem - From the welcome when we arrived to have our luggage in our room. We booked the private rooftop onsen & had a lovely relaxing soak. Breakfast was traditional Japanese style with fresh produce. Everything was delicious on both mornings. I was even gifted a divine bday cake with candle for my birthday, such a beautiful touch. The onsen's were clean and well stocked. Every staff member was friendly & helpful. A definite return to this beautiful Ryokan is on our list. That I did not book for dinner while we stayed here. Going on the breakfasts we received, I would have loved to see dinner.

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