Holiday Inn Express & Suites Gatesville - N. Ft Hood by IHG

Name: Holiday Inn Express & Suites Gatesville - N. Ft Hood by IHG
Address: 2904 South Hwy 36, Gatesville, us

Location: 2904 South Hwy 36, Gatesville, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Convenient Amenities
Holiday Inn Express & Suites Gatesville - N. Ft Hood boasts barbecue facilities, a seasonal outdoor pool, and a fitness centre for guests to enjoy.

Comfortable Accommodations
Each air-conditioned room at the 3-star hotel offers free WiFi, a seating area, and a flat-screen TV with cable channels, providing a cozy retreat.

Guest Services
With a 24-hour front desk, shared lounge, and business centre available, guests can expect exceptional service during their stay at Holiday Inn Express & Suites Gatesville - N. Ft Hood.

To book your stay at this welcoming hotel, reserve now!

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Wheelchair accessible
Coffee Shop on site
Shallow end
Fence around pool
Visual aids: Braille
Auditory guidance
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
Delivered food - securely covered
Thermometers for guests provided by property
Key card access
ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby outdoor pool
Golfing on site
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Reception hall
Exercise/lap pool
Secured parking
Swimming nearby
Bulk dispenser for toiletries

Rooms Available

King Suite - Disability Access

Featuring free toiletries, this suite includes a private bathroom with a bath and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a dining area. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Dining area
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Emergency cord in bathroom
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible
Suite - Hearing Accessible - Non-Smoking

Providing free toiletries, this suite includes a private bathroom with a bath and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a dining area. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Dining area
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Emergency cord in bathroom
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible
Suite, 2 Queen Beds, Accessible (Comm, Tub)

2 Queen Beds
Internet - Free WiFi
Entertainment - 42-inch LED TV with digital channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Egyptian cotton linens, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, double sofa bed, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height door lock
Non-Smoking
Room/bed type depends on availability at check-in

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillow menu
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Lowered peephole/view port in door
- Bathtub grab bar
- Accessible bathtub
- Wheelchair-width doorways
Suite, 1 King Bed, Accessible (Comm, Tub)

1 King Bed
Internet - Free WiFi
Entertainment - 42-inch LED TV with digital channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Egyptian cotton linens, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, double sofa bed, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height door lock
Non-Smoking
Room/bed type depends on availability at check-in

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillow menu
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Lowered peephole/view port in door
- Bathtub grab bar
- Accessible bathtub
- Wheelchair-width doorways
Suite, 1 King Bed, Accessible (Communications)

1 King Bed
Internet - Free WiFi
Entertainment - 42-inch LED TV with digital channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Egyptian cotton linens, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, double sofa bed, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height door lock
Non-Smoking
Room/bed type depends on availability at check-in

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillow menu
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Lowered peephole/view port in door
- Bathtub grab bar
- Accessible bathtub
- Wheelchair-width doorways
Standard Room, 2 Queen Beds, Accessible (Comm)

2 Queen Beds
Internet - Free WiFi
Entertainment - 42-inch LED TV with digital channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Egyptian cotton linens, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
Standard Room, 2 Queen Beds, Accessible (Comm, Roll Shower)

2 Queen Beds
Internet - Free WiFi
Entertainment - 42-inch LED TV with digital channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Egyptian cotton linens, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free long-distance calls, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height door lock
Non-Smoking
Room/bed type depends on availability at check-in

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillow menu
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Lowered peephole/view port in door
- Wheelchair-width doorways
King Room - Mobility Access/Hearing Accessible

Featuring free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a seating area, a dining area and a flat-screen TV with cable channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Dining area
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible
Standard Queen Room with Two Queen Beds

Providing free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a dining area and a flat-screen TV with cable channels. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Dining area
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Suite with Two Queen Beds

Offering free toiletries, this suite includes a private bathroom with a bath and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a dining area. The unit offers 3 beds.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Dining area
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Standard King Room

Featuring free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a seating area, a dining area, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Dining area
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Suite - Only Hearing Accessible

Offering free toiletries, this suite includes a private bathroom with a bath and a hairdryer. This wheelchair accessible suite features air conditioning, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 3 beds.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Dining area
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Emergency cord in bathroom
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Queen Room with Two Queen Beds Hearing Accessible with Roll-In Shower - Non-Smoking

Providing free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a dining area, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Dining area
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Emergency cord in bathroom
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible
Standard King Room

Providing free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a dining area and a flat-screen TV with cable channels. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Dining area
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
King Suite

Featuring free toiletries, this suite includes a private bathroom with a bath and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a dining area. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Alarm clock
- Dining area
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Standard Room

Providing free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a dining area and a flat-screen TV with cable channels. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Dining area
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
King Room - Mobility Access/Hearing Accessible

Offering free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a dining area, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Dining area
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible
Room with Two Beds - Hearing Accessible - Non-Smoking

Offering free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a dining area. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Dining area
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible

Guest Reviews

Johnson (1/5): - The bed was so high I couldn't get into it and had to sleep on the couch. Very miserable night.
Carrie (4/5): -
Tim (10/5): Special Stay at Gatesville Holiday Inn and Suites - We appreciated having LATE ARRIVAL privilege, since we couldn't arrive before the traditional check-in time. The desk staff was very hospitable and helpful. We were very touched by the fact that our room was posted as having been paid for us, and we think this was due to the fact that we had come for the funeral of my husband which would be the next day. We thank you for the graciousness of that outreach.
Nancy (8/5): - This is the loudest hotel I have ever been in. Staff were very loud and banging equipment and made no effort to be quiet
Sarah (10/5): - Staff was very friendly at check in, room was clean, hotel is easy to get to with shopping close by.
Kristin (8/5): - The staff were excellent. Pool closed for maintenance. Room was clean but poorly maintained.
Jay (10/5): - Pets should be welcome. I heard several dogs that had to sleep in vehicles in the parking lot. Besides that, our stay was 100 percent pleasant.
Jennifer (6/5): Needs updating - Room had a stale smell to it. There were stains on some furnishings. The bed and pillows were not very comfortable. The last night when the air conditioner turned on it had an odor similar to propane. Very concerning.
Christina (10/5): - Clean room
Patrick (8/5): - The stay was good. The property manager decided to cancel my reservation because “ the rate was too low”!! I had documentation but it didn’t matter. Had to pay for a room on site!!!
Brian (10/5): - Staff was very helpful. I had several different questions and they accommodated everyone immediately and without any issues whatsoever.
Morayma (10/5): - Excellent
Pam (10/5): - Great place to stay in Gatesville, Texas
Lauren (4/5): Mirror fell - Mirror fell off wall. I have a toddler. This could have been a terrible accident!
Nancy (4/5): IHG Gatesville needs improvement - Remote to tv broken, shabby shower curtain & tub stained. Customer in rim next door talked loud till 3 am. For the price, I expected better.
Nicholas (4/5): - Needs SERIOUS updating.
Verified traveler (4/5): False advertising - I booked a king suite and when I got there they said they only had a room with 2 queen beds bc they were remodeling the whole first floor! First of all, there is NOTHING on the website that says they’re remodeling. We wouldn’t have picked a hotel going through renovations! Second, all the pictures show new rooms which we certainly did not get. There were ants in the bathroom, there was only a 20” tv, the hallway carpet was filthy, and the entertainment center was all scratched up. Lastly, I’ve never been talked to so condescendingly just bc we booked through a “third party”. They kept saying well there’s nothing we can do bc you booked through a third party. That basically means we only take care of our Holiday Inn members. I have never been treated so disrespectfully.
Walter (10/5): - Nice hotel
Dennis (8/5): Good Place to Stay - Very nice. Friendly service. Clean. Good breakfast options.
Kyle (10/5): - Excellent property, only complaint is the remodeling
dusty (10/5): - We arrived a an hour before our check in time and the friendly staff was able to accommodate us which was very helpful so we could get our baby out of her car seat and laid down for a nap after our long car ride. The room was very clean and the breakfast was excellent.
Pablo (10/5): Exceptional -
Tamika (5/5): Need better staff - Great location, comfortable bed clean facility The property tried to charge me before I even arrived even though I selected pay at property. Then I ask for assessible room and was not given what I chose. Then checking out I noticed 3 different charges on my account and I was given my receipt for 1 price. I'm trying to contact the property to speak with someone and have not gotten anyone to answer the phone.
Christina (10/5): Beds and pillows were very comfortable, spacious and clean. Friendly staff and good breakfast. - Very nice, clean and comfortable environment. N/A
Kathryn (10/5): Great hotel, clean and great service - This hotel was very nice. The lady at check in was very kind and helpful. She made sure we had everything we needed.
Glen (7/5): Wrongbrooms - Staff was friendly and helpful. Room was comfortable and clean. We were unable to stay in the room we booked, I thinkbthey gave the rooms away. Not a good start We booked two suites with two queen beds. All they had left was two suites with kings which we had to make work. If you book a room it should be available
Sharmon (10/5): Exceptional -
Menshay (10/5): - Decent facility. The staff was friendly
Laurie (10/5): - Everyone is so kind, anything we need, they bring it up fast.
Melodie (4/5): Great, if you like sewer smell in your bedroom - Location is good Members of my party, which we were on a trip to bury our father, experienced a foul sewer smell in their room, coming from bathroom. They alerted front desk and asked to change rooms, but were told all rooms were booked and offers a half used can of Febreze. I mentioned to front desk next day and they said management team would reach out, well guess what…NOTHING. We should have had the room comp’d for that night and at least had a follow up call from management. The front desk staff seemed inept.
Tina (10/5): Exceptional -
Jamie (10/5): Exceptional -
Elizabeth (10/5): Enjoyed short family visit and liked just hanging out in the room. - The rooms are big, comfortable beds, great breakfast and sweet staff. The price is high.
Eimy Estrella (10/5): - Very nice and calm hotel.
Jeff (10/5): Exceptional -
Tim (8/5): - Very unfriendly staff. Won’t stay there again.
Dana (8/5): Very good - Fox News on TV 😕 give it a break
Dalton (1/5): Bad -
Walker (10/5): Exceptional -
cora (10/5): - There was not a front desk staff member so the housekeeping staff stepped in and with the manager on the phone were able to assist guests with the check in process. They were very courteous and helpful!! Great job ladies.
Sandy (10/5): Great experience. - Great first desk hostess. Very accommodating.
ILLIANA (6/5): Better than other hotels around there - The furniture in the room was stained. The towels were dingy. The bed was comfortable and clean.
Kira (10/5): Employees are awesome - The people that work here make the place amazing. The need is super comfortable, you don't want to get up.
Joy (10/5): Exceptional -
Joshua (8/5): Very good -
Kristina (10/5): Exceptional -
Dave (6/5): - Adequate hotel. The room was clean(ish). There was hair in the bed. There was hair in the toilet. The AC didn’t cool enough. Not awful, but not worth the cost at all. I’d say the room was worth 90$ not the $150 it actually cost.
John (10/5): Exceptional -
Aaron (8/5): - Didn't like being next to laundry and ice mechanics. It was loud
m (6/5): - The room was clean and properly organized. Nothing was wrong with the place or staff. Breakfast was good. Just felt like an average hotel. Nothing stood out or was over the top.
Sarah Eliese (10/5): 5 stars - The care that the staff at this hotel offered was top notch. Unfortunately, we were staying there for the funeral service of our father. The staff, from cleaning to front desk, were so kind. They allowed us to check in a bit early before knowing our situation. Additionally, they gave us grace when we used the seating area in their lobby through the evening to reminisce as a family, even as it grew later into the night. Overall, the entirety of the staff we came across were personable, kind, and welcoming. Together, we had 10 people staying in this hotel and all agree with the top notch service provided.
Ashley (9/5): Superb -
Casandra (10/5): Excellent stay! - The staff were friendly, considerate, and accommodating. The rooms were clean and comfortable. We were able to work as needed in downstairs area due to accessible work space with power outlets and our extended family was able to gather and visit in the evenings. 10 out of 10!
Bobby (9/5): Superb -
Shannon (10/5): Exceptional -
Rosario (2/5): - I ask to be on the first Floor due back surgery . She had told me there no King size suit . In month October I stay at 1st floor in king suite. She place me on 3rd floor with long walk to my room . I know that staff lie front my face .
ilda (8/5): - Shopping and dining was very convenient!
Elizabeth A (10/5): - ALL of the staff were super friendly and helpful. The bed was a dream. My husband and I kept saying how comfortable it was and how hard we slept. If we are ever in the area again we will definitely stay here. Thank you!!
Donald (8/5): Very good -
Jessi (10/5): - Check in was a bit chaotic, as the staff member could not find my reservation. The issue was resolved, and they even accommodated a late check out time due to being in town for a funeral. The bed was comfortable, room was clean, and staff friendly.
Darlena (10/5): Exceptional -
Verified traveler (10/5): - We were in town visiting family and the staff was friendly, rooms and hotel clean, bed comfortable. Could not have asked for more, would stay again.
Sarah (10/5): - Staff is friendly, beds are comfortable, room was clean.
Gregorio (10/5): - The staff at the hotel were top-notch. Everyone was very friendly, courteous and helpful. Our room was very clean and comfortable. Highly recommend this hotel.
Denise (10/5): Great Stay - Room was nice and comfortable The microwave was not clean
TIFFANY (10/5): - It was very clean and friendly staff
Ron (10/5): - The breakfast was really good. The place was clean and staff awesome.
michaeljB4101YV (2/5): Over charged - I was told that it would cost me $150.00 plus tax for total of around $178.00. When I got my card statement it was $278.03. I called and they said that since it was sold out it cost me more. I could have stayed at the Comfort in for $100.00 cheaper and will do so form nor on. My wife and I come to this town every 3 months and we will not stay here again
Lydia (9/5): Superb -
Crystal (10/5): - Everything
Crystal (10/5): - They wrre awesome .... very helpful. Clean rooms. Very good accommodations. Very good breakfast. Late check out.
Anthony (4/5): - Hidden charges of 168 .37 on my debit card even after paying through Expedia .
Ronda (10/5): Exceptional -
Rosario (10/5): - Only problem is that we hear next door snoring very loud. Not sure the bed on the same wall as our bed
Sarah (8/5): - Nice beds, clean rooms and friendly staff
Jack (10/5): - Door to pool area broken. Staff was wonderful
Gwenda (10/5): The hostess at the desk was very friendly and helpful - Clean , reasonable price ; The hostess at the desk was very helpful, friendly , and knowledgeable
Suzanne (8/5): Decent. Would not stay again. - Clean. Noisy, highway noise.
Victoria (10/5): - Room was very clean. Staff was very respectful and helpful. Will definitely be returning to this location
Wanda (10/5): - Great
Isaac (10/5): Exceptional - Overall great stay N/A
Lisa (10/5): Exceptional -
Shirleen (1/5): Terrible - Nothing I was charged twice for the room. Staff did not pay attention to what I asked them to do with payment for incidentals and when I checked out the person lacked attention to detail and charged my card $180 when I already paid for the room on another card!!!! Then said their boss was not there and I had to wait until Monday to get my money back or for it to be fixed. I live 2 hours away. So I didn’t like anything and the room smelled bad and the fridge was dirty!!!
Troy (10/5): Exceptional -
James (8/5): - Desk clerk Kensley was awesome at check in. Made it a seamless quick process!
Barrie (10/5): Kingsley took the stay from great to fantastic! - Staff member Kingsley (spelling? Sorry!) was FANTASTIC. She was helpful and responsive each and every time we needed anything. She needs a raise and a promotion! Nothing. It was good!
Joy (10/5): Exceptional - Everyone was friendly, said hi, asked if we needed anything. We enjoyed our stay very much.
Allen (8/5): Very good -
Deborah (10/5): - Second stay at this property. Great hot breakfast, clean and quiet room, friendly and efficient staff. Will book again next time I am there.
Sarah (8/5): - New girl training at the front desk nice and friendly. Staff training her was also nice and friendly. Room big and beds comfortable.
Tabatha (5/5): Passable -
Brian (5/5): Frustrating start, definitely not stellar service (coming from someone in the customer service business), overall- it wa - Convenient
Christy (10/5): - The breakfast was perfect
David (2/5): - Mild smell of sewage and the loudest hotel room I’ve ever stayed in - paper thin walls and neighbor blasting TV all night means I didn’t have a good night’s rest and won’t be booking here again. Front desk staff were great, however.
Rolando (4/5): - Pool was filthy green when we arrived but it was open. It was closed the following day. Disappointing since we looked forward to some pool time.
Sarah (8/5): - Clean, staff was friendly, beds are comfortable
Timothy (10/5): Exceptional -
Debra (10/5): Exceptional -
Nicholas (6/5): - This hotel is in desperate need of an update end to end
Mark (8/5): - A little too expensive for area.