Tilko City Hotel Jaffna

Location: 70/6 K.K.S Road, Jaffna, lk

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 01:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Ironing service
• Car hire
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Fruits
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Key card access
• Happy hour
• Supervised childcare/activities
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Swimming nearby
• Hosted evening meal (reserve)
• Bicycle-friendly property
• Charcoal grill
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Triple Room

  3 Large Twin Beds

  398-sq-foot soundproofed room, balcony/patio with city views

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)

  Sleep - Premium bedding, a down duvet, and a pillow menu

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Balcony or patio
  • Soap
  • Laptop-friendly workspace
  • Wheelchair-width doorways

• Deluxe Room, 1 King Bed

  1 King Bed

  334-sq-foot soundproofed room, balcony/patio with city views

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)

  Sleep - Premium bedding, a down duvet, and a pillow menu

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Electric kettle
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Balcony or patio
  • No cribs (infant beds)
  • Soap
  • Laptop-friendly workspace

• Deluxe Twin Room

  2 Large Twin Beds

  334-sq-foot soundproofed room, balcony/patio with city views

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)

  Sleep - Premium bedding, a down duvet, and a pillow menu

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Balcony or patio
  • No cribs (infant beds)
  • Soap
  • Laptop-friendly workspace
  • Wheelchair-width doorways

• Standard Triple Room

  Featuring free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious triple room features air conditioning, soundproof walls, a mini-bar, a seating area and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Standard Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as garden views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Zaith (10/5): -
• Sena (5/5): -
• Lucy (7/5): Comfortable stay in the heart of town - Location, room service Slightly dilapidated building
• Aymeric (5/5): - L’emplacement était bon et le petit déjeuner Le rapport qualité-prix laisse vraiment à désirer. La piscine et la salle ne donnent pas accès à la salle de sport ni aux toilettes. Les lits de la chambre sont extrêmement durs, et la douche ne coule pas correctement. De manière générale, la chambre est vieillissante et nécessiterait plusieurs améliorations, surtout compte tenu du prix élevé.
• Gunarathna bandara (3/5): -
• Kevin (6/5): -
• Mark (8/5): Comfortable, good bar with decent quality food - Central location Faded
• Thuvaraga (7/5): Good -
• Ranasinghe (8/5): Very good -
• Alaguthurai (7/5): Good -
• Wally (3/5): This is nowhere near the expectation that they present in their promotional stuff. Staff was very poorly attentive. It l - Very little to like the room Very little to like the room did not have towels, the safe did not work, and the air conditioner broke halfway through my stay. I had to ask for everything to be fixed.
• Kirsty (7/5): Definitely only a 3 star hotel. - Very central hotel. Lovely swimming pool. Bed was comfortable and the room big and cool, though somewhat tired in the decor. The new shower was the best so far in Sri Lanka - proper pressure and warm to boot!! The breakfasts were lovely - buffet style, hot and tasty. There was a lot of shouting going on in the kitchen which made for a very funny Fawlty Towers breakfast - everytime the waitress came out she was as cool as a cucumber, but when she went back, merry hell would break out!!!!! The pool said "out of order" but we got in anyway and it was fine. No gym or sauna, as was advertised. The "balcony" was a thin strip outside the patio doors - only just big enough to hang your towels on the wall.
• Wally (2/5): Very short of their write up about the hotel and quite disappointing. - Location was good right in the middle of town I walked into my room after a long trip, and most of the things didn’t work. Like the safe, there was no hot water, the air conditioner broke after day one and rather than give me another room they sent three or four guys up for two or three hours to fix it. I had to ask for towels and soap which were not there. A rather disappointing room. I would never go back. I wasn’t expecting five star standards, but this barely made a two stars. Also to mention on my last morning there was a knock on my door at 5:30 in the morning only to find a woman who, how should I put it, looked like a sex worker.
• Sithamparapillai (6/5): Pleasant - Spacious bedrooms. Very friendly staff. Smell in the corridor. Can improve the shower area. Rusty pipes and poor water flow. Couldn't get hot water in the shower.
• Sukanya (6/5): Pleasant -
• Roshan (10/5): Exceptional -
• Sumithra (4/5): Disappointing -
• Sukirthan (1/5): had a very uncomfortable bad experience - nothing was too unclean. full of dust and broken furnitures. broken A/c. we wanted a room change immediately. but they didn’t respond to us. I never recommend this hotel at any cost. very nasty swimming pool
• Tristan (3/5): they seem to of invested their money in the frontage but the room was very dirty. no refund for lack of pool or charging - very dirty. the main reason for booking was for the pool that was out of action. breakfast was meant to be included in the price but they charged me for it. the price they charge does not reflect the service received.. I have been travelling Sri Lanka for 3 months and this was by far the poorest hotel and the price I paid was much too expensive. Jaffna is a beautiful place and people should visit but do not stay here. Very poor standard! a/c
• Kisho (10/5): Exceptional -
• Chathura (5/5): Jaffna tour day - Location All the sanitary utensils are corroded. Those are not cleneed. Feel that use in horror bathroom.
• Sivarajan (2/5): Very poor - Nothing Everything except few staff
• Kasun (5/5): Passable -
• Aurangzaib (1/5): filthy. overpriced. over rated - that it was open late it was filthy. cups were dirty. towels were disgusting. I asked for more and the guy said there are already some in the rooms. they didn’t replace them. or the cups. there was semen stains on the sheets. it is over priced and should be shut
• Hansa (10/5): Good customer care and hospitality. They arranged ride to railway station for us without any trouble. Everything was as - Hospitality and privacy.
• Pat (8/5): Overall the stay was good. Room was nice and spacious. - The room was spacious. Good aircon. There was no hot water for shower. No Wi-Fi. No aircon in the hallways and reception area.
• Sue (4/5): don’t waste your money - not much. there was a lift. the location was near the fort. the food at the restaurant was ok. the bathroom was not clean, the bed was hard, there was no shampoo or conditioner, only two tiny pieces of soap, the sheets were yellow -grey and the doona was too small for the bed. the wifi was useless.
• Pringleswealth (4/5): Disappointing -
• Luke (10/5): Exceptional - Fantastic location right next to Fort/Lagoon and in main City. Everything within short walking distance.. Very peaceful and quiet. Bar & restaurant on site. Wonderful staff. Infact, the most welcoming and friendliest staff I have met during many hotel visits.. Very attentive and go the extra mile to deliver excellent/quality customer service. A big Thankyou to Tilko for making our stay a memorable one.. I will certainly be back. 👍 None.. A Hotel which delivers and punches above its weight.. I have no dislikes to report.
• Kavitha (10/5): - Close to a lot of places to visit in Jaffna. Lovely place.
• KRISHNA (10/5): Good Choice - Nice Hotel, easy access to all destinations friendly staff
• Verified traveler (6/5): - Food tastes and services bad but pool very good and clean
• Verified traveler (8/5): - One of the nice hotels in Jaffna. Staff were friendly and attentive. Nice restaurant.
• Lucy (8/5): Close to the Fort with good A/C and a pool - Lovely to come back to after a hot day. Staff were very friendly and helpful.

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