Parador Monte Carmelo

Location: García Vigil 705, Col. Centro, Oaxaca City, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Room service
• Terrace
• Family rooms
• Safety deposit box
• Tour desk
• Currency exchange
• Shuttle service (additional charge)
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Mobile app for room service
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Airport transportation - drop-off (surcharge)
• Internet access
• Japanese garden
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Master Suite

  This spacious colonial-style suite features air conditioning, free Wi-Fi, a flat-screen satellite TV, a coffee maker and a telephone. This well-illuminated suite also has beautiful wooden décor and is equipped with a tub, free toiletries and a hairdryer.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Socket near the bed
  • Hypoallergenic pillow
  • Mobile hotspot device
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Single Room

  This charming colonial-style room features free Wi-Fi, satellite TV and a telephone. It has a private bathroom with free toiletries and a hairdryer.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Socket near the bed
  • Hypoallergenic pillow
  • Mobile hotspot device
  • Key access
  • Hand sanitiser

• Junior Suite (2 Adults)

  This spacious colonial-style junior suite features air conditioning, free Wi-Fi, flat-screen satellite TV and a telephone. This well-illuminated suite also has beautiful wooden décor and is equipped with free toiletries and a hairdryer.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Socket near the bed
  • Hypoallergenic pillow
  • Mobile hotspot device
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Double Room with Two Double Beds

  This spacious colonial-style room features free Wi-Fi, satellite TV and a telephone. This well-illuminated room also has beautiful wooden décor and is equipped with a private bathroom with free toiletries and a hairdryer.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Socket near the bed
  • Hypoallergenic pillow
  • Mobile hotspot device
  • Key access
  • Hand sanitiser

Guest Reviews

• Abraham Francisco (9/5): Buen valor y locacion - Buena locación, precio y tranquilo. Wifi lento, m una jarra de agua es mas ecológico que botellas de plástico.
• C (5/5): Great roon bad services by management - Hello, loved the location and how spacious the room was and cleanliness. The guest services dest gentleman was very nice and helpful. However, the general manager or owner was not at ALL friendly. My mother came to town and needed to use my room to jist change before I checked out. Literally 15 min. ( i had also paid for 2 ppl but my boyfriend could not make it to Oaxaca with me) and shexdid notcallpw that at all. My mom is a 65 year old lady and she was NOT gonna stay!!! This place has a huge problem with evaluating a situation and doing whats good for your guests. I will Never stay here again and its a shame because the location was perfect.
• Sonia (10/5): Todos muy amables - La ubicación Poco personal
• Montserrat (7/5): buen servicio, buena ubicacion, habitaciones amplias, limpio, pero aire no funcionaba. - habitaciones espaciosas y limpias. camas amplias. el aire acondicionado no servia, os tuvieron que pasar de habitacion y aun asi fallo un poco. las almohadas un poco incomodas
• Gomez Sanchez (10/5): - Ubicacion
• Enrique (10/5): - Beautiful inner courtyard with a pleasant colonial atmosphere. Short walk to the zocalo and next to all important historical and cultural sites, yet in a quiet setting.
• Matthieu (8/5): -
• Roberto (9/5): -
• Elisabeth (8/5): -
• Karolina Vilchez (4/5): No es como en las fotos - La ubicación y la terraza. La comida del restaurante. Servicio de limpieza. La atención del personal muy lenta y mala. La comida muy rica pero la atención muy lenta en el restaurante. La habitación muy sencilla y en el baño tenía un problema de que la cortina de la ducha no llegaba al piso, por lo que se salía el agua y se inundaba todo. Pedían dejar la llave al salir del hotel, esto me pareció extraño y me hizo sentir insegura
• randel (5/5): on peut surement trouver mieux au meme prix - emplacement au top , en plein centre historique joli patio roof top agreable petit dejeuner ok sur le roof top chambre presque aveugle , au rez de chausseé avec une minuscule fenetre sur cour chambre sommairement meublée 2 lampes de chevets non branchées Pas de cafetiere ; mini bar ; pas de coffre salle de bain obsolete , pommeau de douche fixe , lavabo sans bonde rien pour poser ses affaires sauf une minuscule etagere
• Joanne (8/5): -
• Claudia (8/5): - Room ok. Location excellent. Room was a bit dark. Roof terrace was quiet and under used.
• Elisabeth (7/5): -
• Dragon (9/5): -
• Debbie (9/5): Overall great stay, nice hotel in ideal location. - Perfect location - close to everything but not too busy. Beautiful view from the restaurant Our suite was close to the restaurant so there were lights and music until late each night, but it was the holidays and I didn't really have high expectations. Not enough towels - but I like to have extra for my hair or if I want to shower before dinner etc. It would be nice to have bigger floor mats for the bathroom. .
• Sandra (8/5): This hotel has a good location to stay - Good location Clean
• Bryan (8/5): Better than expected - Location location location Great value Nothing to complain
• Thomas (10/5): -
• Ginna (9/5): I would definitely stay here again! - The room was lovely and spacious. The bed was comfortable. Bathroom functioned well; hot showers and a magnifying mirror by the sink. Staff were uniformly friendly and helpful. The restaurant needs more options for a vegan like me. Especially breakfast. Options like rice and beans, waffles, avocado toast with fresh sourdough bread would be a good idea.
• Angeles Juarez (3/5): -
• Carolina (8/5): Buena ubicación - El hotel está muy bien ubicado, cercano al antiguo templo y convento de Santo Domingo de Guzmán y a tan sólo una cuadra de la calle principal que se llama Macedonio Alcalá. Es un hotel antiguo, de habitación amplia y baño igualmente amplio. Cuenta con Tv con cable, y la habitación que me asignaron contaba con una cafetera y un frigobar, así como aire acondicionado. El internet igualmente de calidad, mi estancia no incluía desayuno. La cama bastante cómoda, aunque una de las lámparas de mesa no funcionaba bien. Creo que el hotel tiene muchas cosas que podría mejorar. Por alguna razón me asignaron una habitación hasta el fondo del hotel, un poco solitario, todo bien, pero eso hacía que el personal de limpieza de habitaciones se olvidará un poco de mi. La puerta de la habitación solo se cierra con una chapa y una llave, se necesita un poco más de seguridad. Por otro lado, a la mitad de mi estancia me quedé sin papel sanitario, fui a pedirlo a recepción y dijeron no tener. Tuve que comprar mi propio papel sanitario porque la mucama se acordó que debía dejar papel sanitario hasta días después de que lo solicité en recepción. Hacen falta más conectores de luz, pues en toda la habitación sólo hay dos y uno daba toques. Sin duda falta una buena modernización del hotel.
• Hamish (9/5): -
• Israel (10/5): -
• maria cristina (7/5): -
• Ricardo (6/5): - Muy buena ubicación Demasiado ruidoso, no es posible descansar porque se escucha todo el ruido de los pasillos, de los otros cuartos, inclusive se alcanza a escuchar la televisión y las voces de los otros huéspedes.
• Gerardo (6/5): We stayed here for a week, very pleasant and perfect location to El Centro. Room was clean. - Location, very close to everything downtown (centro). Also, the terrace was nice to get a bite to eat or drink.
• Millsey (6/5): Caution - Location location location. Excellent location. Pleasant courtyard. Restaurant food not good. Nowhere comfortable to sit anywhere. I am 73 and I had to leave 3 nights early due to a medical issue. I couldn't breathe. Every room in Oaxaca city was sold out and I'm sure they sold the room. They refused my request for 3 nights back. They actually sent us to the bus station over an hour early so they could clean the room and turn it over. I've never said this before however Not Recommended.
• didem (6/5): I wouldn’t book it over the weekend or for a long book at least not my room!! - The receptionist were so lovely and very helpful. The stuff very friendly, kind and warm, the dog was the cutest and I felt safe there, and the location was really good.. The room was dark, if I open the curtain people were there mostly, the rooms smelled very humid, ow specially inside the wardrobe!! the water was nice in the shower but the shower head was making it very difficult to enjoy the shower. After the shower it was all water around the toilet, I had to put the towel there after the shower to be able to go to toilet in the middle of the night and they took my towel.. The window frames were about to break.. there was a club just in the opposite street, the walls were shaking literally I could feel the bass in my bed which made it difficult to sleep.
• Carlos (6/5): - Todo bien, muy limpio y acogedor, solo que en mi cuarto, en el baño se escuchaba todo el ruido de alguna remodelación o arreglo en la parte de arriba, y todas las pláticas de los trabajadores, parecieran que estaban en el mismo cuarto. Aparte que la presión del agua era muy mala, me tenía que duchar pegado a la pared porque no salía mucha agua.
• Cassandra (9/5): - Excelente ubicación Tardaba en salir agua caliente
• Ana (9/5): - Pues que ahora recorrí más lugares....y el medio de transporte me ayudó mas La regadera del baño...sale toda desparramada...pero el agua si está bien
• Yesenia (7/5): -
• benjamin (9/5): -
• Lucas (9/5): Un buen lugar para dormir - La ubicación es excelente, el personal fue muy amable. Todo es un poco básico pero agradable. La ventilación de los cuartos, se sentía un poco húmedo y caliente así afuera estuviera fresco.
• Enrique (8/5): adecuada - muy bien ei agua caliente tarda en salir. La TV nesesita mas instruccion
• Tamara (10/5): - Consistently wonderful staff, a classic Oaxacan provincial hotel that is quiet and perfectly located.
• Chris (9/5): -
• Capital 21 (8/5): -
• fernanda (9/5): - Super bien las instalaciones, súper amables. Sin duda lo recomiendo y obvio regreso Que no tenga estacionamiento
• Omar (8/5): It’s a good Hotel - It’s a good place, good location, my room was very spacious, the guy that attended in the check in was helpful; they have a rooftop that is very nice The guy of check out was not friendly at all
• Judith (10/5): - This hotel is located in the main part of the city. It’s close to shops, restaurants and tourist attractions. Staff were always very friendly and helpful. Definitely staying here when I visit the city again. The hotel also has a roof top restaurant with a view perfect for a late night drink. Highly recommend this hotel.
• Kristen (8/5): Very good -
• Adolfo (10/5): - Un hotel muy limpio con una buena ubicación
• Ingrid (1/5): Don’t get fool by the price spend more and get service somewhere else - No service I booked the hotel for my two grandmas 70 & 82 years old - No hot water - even after let the tap running for 33min ( which is something totally indecent to do but after a 10hrs bus trip in a freezing bus you do need a shower to warm you ) - same thing the next morning no hot water . No help from the team. Also breakfast 40min wait to get their breakfast no prep been done in advance and they were the only guests in the breakfast area … decided to spend more and move them to a far better hotel Los Amantes where they had the service they deserved.
• Lauren (10/5): Walkable location, cozy vibes, quiet space - Location was PERFECT, a close walk to the garden, museum, and other sites. Room was beautiful and clean! Will be booking again here!
• Manu (8/5): Very good -
• Consuelo (10/5): - It felt safe and homey! It was beautiful and clean, everyone was ! The location was perfect, within walking distance to most things. Thank you Parador Monte Carmelo staff❤️ Hope to visit again.
• Sabine (5/5): Absolutely adequate for one night before heading to the airport. - Great location. Our room didn't have much light. But it was completely adequate for one night.
• Judith (10/5): Exceptional -
• Niall (7/5): Good - Not included. In house restaurant good. Noise at night time and mornings.
• Mike (8/5): Very good -
• Jack (7/5): Good - Location was good, rooms were cleaned every day, friendly staff. The first picture - the terrace with the sunbeds is outdated and misleading, that space is a restaurant with tables and chairs - not somewhere for guests to relax
• Tania (8/5): Very good - Great location and nice rooms I reserved a room with 2 queen beds for 2 adults but they made me paid an extra adult, as the said the reservation said one adult only.. Then they only gave one ticket for breakfast (despite I paid the "extra" adult). Also, when filling the check in form I noticed you can't write the price you are paying, something dodgy going on.
• Ricardo (10/5): - Muy buena experiencia, sólo deben tener atención en la limpieza de la regadera, tiene sarro y el agua va para todos lados
• Ana (4/5): - El aire acondicionado no sirve , el personal no atiende bien Me cobraron 300 pesos para que ingresará una persona a maquillarne 40 min ..la ubicación es buena es lo unico
• Paul (8/5): great stay for the price everyone was helpful and honest and quited area - location was within walking distance of everything no laundry service was inconvenient
• Alma Alicia (4/5): - El hotel está muy bien ubicado. En las fotografías dice que hay una terraza, el hotel no tiene acceso, ese es otro negocio. Aunque el trato es bueno, las habitaciones necesitan una remuneración, su moviliario es un poco viejo.
• Ana (10/5): Exceptional - Very helpful staff. Comfortable room. Quiet location close to historic center.
• m (10/5): - The staff were very accommodating. The room were clean. The restaurant 'Raices' was able to accommodate a small request. The food and presentation was outstanding. This is a very quiet street that feeds into Zócalo about 10 minutes walk away.
• Ana (8/5): Very good -
• Olaf (8/5): Very good -
• hugo (2/5): - No es hotel de ninguna estrella Y aparece de 4
• Kathryn (7/5): Good - Great location, beautiful building. No information provided in the room about the hotel (such as what time breakfast was, where etc.) There was no where in the room or hotel to chill drinks or get ice. 2 x 500ml of room temp water were provided daily though. Neither of the windows in my room securely locked.
• María Hortensia (8/5): - Excelentes desayunos! Y el personal muy amable. Volveria sin duda al Parador Mobte Carmelo.
• Diana (10/5): - Me gustó mucho la ubicación del hotel, la limpieza y las instalaciones.
• Carlos (8/5): The staff, room, location and food was great. My complaint was the wifi and reception was so bad - Breakfast was good, location was great! Wifi was terrible
• Jose (6/5): Pleasant -
• Pamela (9/5): Superb -
• Mark (7/5): Good, safe & quiet neighborhood, relatively central, friendly staff. - Breakfast was Ok. The free breakfast was a bit limited in range and oportunity. There are LOTS of restaurants within a few hundred feet. There are several good grocery stores one block away to stock up on snacks and cold drinks. The room was very small. Big enough for one person, definately too small for two. The $35 I paid extra per night for breakfast, a refrigerator and coffeemaker was too much. I thought I was going to get a larger room as well.
• Christiam (10/5): - Una linda propiedad para descansar después de caminar por el centro de Oaxaca. El personal del lobby brindó ayuda con reservas de tours y de taxis.
• Luis A (6/5): - This hotel is located in a great area, it’s safe and quiet, very close to restaurants and cathedrals. The staff for the most part was good, except at check in, where the receptionist was a little bit rude to find my reservation. The room I had is good, except for the bathroom. The toilet and sink have very very low pressure, and that can be annoying. I hope they can fix this issue, but overall for the price and location the hotel is ok.
• Helen (10/5): Exceptional -
• ANA LAURA (10/5): - Hospedaje centrico y tranquilo
• Patricia (8/5): - Clean , safe , friendly staff and close to el centro.
• Jaime (6/5): Pleasant -
• Julian (6/5): - Our stay could be better if the room had air conditioning. The head of the bed was not attached and it moves. The fan was not enough to cool off due to humidity. The bathroom window was toward the patio it did had a not clear pattern paper but still visible.
• Carina (8/5): - Sparce but comfortable for our first night in Oaxaca. The rooftop restaurant wasn’t open but it was a Monday when we stayed. Very walkable and friendly staff. Hot water was welcome in the shower.
• anselmo (6/5): - mi credit card numbers where stolen when they charged for my stay. had to call my credit card and cancel. further charges
• Paul (8/5): A perfect place to recharge and relax in the heart of Oaxaca. - The building is beautiful and perfectly located close to the Centro action, but quiet. The room with two king beds is enormous, with very comfortable firm beds, ac, and a little fridge. There is nothing wrong with property at all. A little bit of color in the courtyard would make it more inviting. Also I wish roof terrace had been open in the evening to relax over the street.
• Beth (6/5): Clean, close to town, staff not most helpful - Did the job and was close to the town We had to pay 400 pesos to check in a few hours early even though the room was ready, which I have never ever encountered in my life. And even though we were leaving the next day at 4am for our flight so we were barely there.
• Lorraine (9/5): Superb -
• Ramon (10/5): Exceptional -
• Keith (10/5): Exceptional -
• Magdalena (10/5): Exceptional -
• Fred (9/5): Superb - The location is excellent, very close to Santo Domingo, the Cultural Museum, Botanical Garden, loads of galleries, restaurants and El Rito (for those who like chocolate). The staff were friendly and helpful, the beds were on the firm side, which for us were perfect, and the room was very quiet at night. The breakfast on the terrace was great.
• Sebastian (9/5): Superb -
• Laura (8/5): Wonderful location, beautiful rooftop, great value! - The breakfast and rooftop space was absolutely amazing. The staff was very friendly and helpful. The rooms were clean and met our needs. The electronic credit card machine was not working so we had to pay in cash.
• Melissa (9/5): Great location. Clean, comfortable hotel. - Location was great. And it was clean and comfortable. Staff were attentive. But I did get a little worried when I arrived on Fri. From Fri to sun, the credit card machine wasn’t working. By Sunday night they asked if I could do a transfer or draw money from an ATM. Thankfully on Monday it was sorted and I could pay with my card. I would hv been quite unhappy if I had to draw from an ATM / do bank transfer. All these have extra cost and poses a real inconvenience.
• Doris (8/5): - It is a nice place, but it needs a bit of TLC. The bedroom was big, so was the bathroom but it needs tables or stands for personal items, not enough lights in the room either.
• Richard (10/5): A great historical type traditional residence. If we return, it will be our first choice of hotel. - The hotel was close to all the must see spots in town. eg. the main square, the markets and all the best local eateries. The hotel staff went over the top to make sure our stay would be wonderful. Daniel on the front desk took care of booking our day tours and obtaining our transportation to the airport . The room was spotless and had everything we needed. The front desk could have some local street maps to guide us to the must see sites in town. We did find a tourist info booth. They give them out .
• Patricia (8/5): Secure spot. Good breakfast great helpful staff with good English at desk - Location and staff Wi-Fi in one of our reserved rooms had poor WiFi
• Nancy (9/5): The staff was pleasant and flexible. The facilities clean and the hotel is close to everything. - The building is beautiful and the size of the smaller rooms are great. The bedroom with the large king size bed is the most comfortable. The pillows were not very comfortable. The smaller rooms have very limited space in the bathroom, specially the toilet being so close to the shower.
• Steve (10/5): Exceptional -
• Margot (8/5): Very good - Great location Quiet All we as good
• Alejandra (8/5): - The hotel is nice but I found it expensive for what it is and breakfast was not included. The restaurant had just opened, so the NYE party was very disorganized and expensive. We listened to Christmas songs even though I requested to change the music. The playlist repeated at least 4 times.
• Daniel (9/5): Nice sttay at a good price - The location and the staff The water on the shower takes time to warmup
• Anonymous (8/5): Very good -
• Wes (8/5): Nice hotel: construction during Dia de Los muertos - We had a nice stay at the hotel however there was a complete demolition of the front areas where the reception was and a restaurant was. The construction started around 8:45am until 6:30pm daily, making it difficult to sleep in, rest during the day, while on our vacation and do some remote work. We were very surprised this was not mentioned at the time of booking, nor prior to our arrival or at check in. We were also very surprised there was any construction even allowed during this week…dia de Los muertos is an 8 days celebration in Oaxaca that we were specifically there for and of course the hotel prices reflected that too. We mentioned our disappointment and questioned the reasoning mid-stay to the hotel manager and the. submitted a complaint directly to hotels.com. Only hotels.com actually did something for us, the hotel never responded to us or offered any compensation or refund. The hotel still has not responded to Hotels.com requests. We are disappointed the construction happened the first 5 days we were there…including both Saturday and Sunday. Other than the construction, everything else about this hotel was good, especially the location.
• Veronica (1/5): No one deserves to be treated this way, the way staff dismissed my safety concerns was appalling! - If actual MANAGER or OWNER wants to reach out to clarify incident, I'm happy to talk to them and only them. Looking forward to watching recording 4:45 - 6:30 pm (and hope time-stamp on recording is accurate with actual time), to prove to me no one entered my room yesterday evening, as the lady in charge stated, despite not having seen "proof" herself, she even said she would upload on this site. She outright suggested I was lying and disregarded my safety concerns. I feared who ever went in could come back in the middle of the night to take the remaining $3000+ dlls. I paid for 2 nights, stayed 1, and ended up paying another night at different hotel. I believe that because I didn't report in the morning, they thought I hadn't noticed the money missing, when they saw me go out without backpack, they went back for more. My guess is they didn't take all the money the first time, because I would've reported it immediately and asked for cameras to be checked right away, with only a few bills missing, they thought I wouldn't notice. If you stay here, make sure to not leave anything valuable in room, I went through great lengths to hide backpack and money and they still found it. An incident, I was missing $300 dlls while I was out for a couple of hrs, didn't bring for fear of loosing it, it was a large sum but left it hidden in backpack . When I noticed, decided not to report because I had doubts of the amount I had and wanted to verify withdrawal and receipts. I went out for coffee later in the evening, but decided to leave a few clues in my belongings, even took pictures of how my stuff was arranged. To my surprise, they went back for more while I was gone, though this time they didn't take anything. This time I did report it, the staff was extremely rude, was told they would call the tech person to review recordings (that I would need to pay for) to prove to me that no one went in my room. Explained that I didn't feel safe, I was alone, my privacy had been violated and my room was at the back of the hotel, was dark, and no one was staying in the rooms near mine. The lady was condescending, started telling me a story of how in the past a guest made up story of stuff being stolen and how the hotel could file charges against him for defamation, told her didn't care about money, it was safety concerns I had. Asked her to come to my room so I could show her privately how I was sure someone had been in my room, she said she wasn't going to put herself in that position and that we needed to wait for cameras to show something, she said they couldn't check recordings themselves. Later I decided to checkout, found her checking the recordings because tech guy could come until next day, (thought it couldn't be done), she seemed shocked I was leaving, her dimeanor had changed, told her I didn't appreciate how she handled the situation, told her I had every reason to feel unsafe. She claimed she wasn't the manager but was the person "in charge", there was another men working with her that was very quiet.

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