Shinjuku Urban Hotel

Location: Shinjuku-ku Kabuki-cho 2-8-12, Tokyo, jp

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Air conditioning
• Family rooms
• Lift / Elevator
• Fax/photocopying
• Ironing service
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Thermometers for guests provided by property
• Front desk (limited hours)
• Housekeeping on request

Rooms Available

• Single Room - Non-Smoking

  This air-conditioned room comes with an electric kettle and a flat-screen TV with pay-per-view channels. Free toiletries and a hairdryer is provided in the private bathroom.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Single-room air conditioning for guest accommodation

• A large room for families use (W/Washing Machine)

  6 Twin Futons

  786 sq feet

  
  

  Layout - 2 bedrooms

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers

  Practical - Washing machine, laptop workspace, and phone

  Comfort - Air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Max Occupancy: 11 (6 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Washing machine
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Toilet with electronic bidet
  • Laptop-friendly workspace

• Pent house for families use(W/Washing Machine)

  5 Twin Beds

  936 sq feet

  
  

  Layout - 3 bedrooms

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers

  Practical - Washing machine, laptop workspace, and phone

  Comfort - Air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Max Occupancy: 9 (5 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Washing machine
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Toilet with electronic bidet
  • Laptop-friendly workspace

• Family Room (W/ Washing Machine)

  1 Large Twin Bed

  549 sq feet

  
  

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers

  Practical - Washing machine, laptop workspace, and phone

  Comfort - Air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Washing machine
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Toilet with electronic bidet
  • Laptop-friendly workspace

• Japanese Traditional Room

  2 Twin Beds

  226 sq feet

  
  

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers

  Practical - Laptop workspace, phone, and iron/ironing board (on request)

  Comfort - Air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Toilet with electronic bidet
  • Laptop-friendly workspace

• Double Room, Smoking

  1 Double Bed

  226 sq feet

  
  

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers

  Practical - Laptop workspace, phone, and iron/ironing board (on request)

  Comfort - Air conditioning and daily housekeeping

  Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Smoking
  • Bedsheets provided
  • Toilet with electronic bidet
  • Laptop-friendly workspace

• Double Room, Non Smoking

  1 Large Twin Bed

  237 sq feet

  
  

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers

  Practical - Laptop workspace, phone, and iron/ironing board (on request)

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Daily housekeeping
  • Blackout drapes/curtains
  • Bedsheets provided
  • Toilet with electronic bidet
  • Laptop-friendly workspace

• Suite (3 Adults)

  This spacious room features a kitchen equipped with a fridge, microwave and kitchenware. It also comes with air conditioning, a washing machine and a flat-screen TV with pay-per-view channels.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Suite (5 Adults)

  This spacious room features a kitchen equipped with a fridge, microwave and kitchenware. It also comes with air conditioning, a washing machine and a flat-screen TV with pay-per-view channels.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Single Room - Smoking

  This air-conditioned room comes with an electric kettle and a flat-screen TV with pay-per-view channels. Free toiletries and a hairdryer is provided in the private bathroom.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Single-room air conditioning for guest accommodation

• Twin Room - Smoking

  This air-conditioned room comes with an electric kettle and a flat-screen TV with pay-per-view channels. Free toiletries and a hairdryer is provided in the private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Single-room air conditioning for guest accommodation

• Twin Room - Non-Smoking

  This air-conditioned room comes with an electric kettle and a flat-screen TV with pay-per-view channels. Free toiletries and a hairdryer is provided in the private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Single-room air conditioning for guest accommodation

• Suite (6 Adults)

  This spacious room features a kitchen equipped with a fridge, microwave and kitchenware. It also comes with air conditioning, a washing machine and a flat-screen TV with pay-per-view channels.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Japanese-Style Twin Room

  This air-conditioned room comes with an electric kettle and a flat-screen TV with pay-per-view channels. Free toiletries and a hairdryer is provided in the private bathroom.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Juha (6/5): -
• Philip (8/5): -
• Javier (7/5): -
• YAMADA (10/5): - スタッフの方が大変優しかったです。 ありません。
• DIMITRIS (8/5): -
• YOSHINAO (6/5): 古めなのでもう少し安ければ - フロントスタッフの対応 宿泊料金
• Pooja (7/5): - Very good location in terms of transport, there’s multiple train lines and a bus stop close by that takes you pretty much anywhere. The staff was very helpful in keeping luggage so can collect later and you can pick up amenities as needed and heat food downstairs. First of all in terms of location, yes it is good in terms of transport but being close to Kabukicho and night life the noise is a bit much especially overnight and the walls are pretty thin so you can hear everything that happens just outside your room door and the window. Secondly, as soon as you walk into the room, there’s a strong odor of like smoke and urine so I had to deodorize the room a few times but it didn’t get rid of the smell, an air purifier would’ve been great. Thirdly, the bath tub still had hair leftover and I noticed there was mold on the bath curtain so it hasn’t been changed in awhile. Considering its like $200 AUD per night, I kind of expected better than this. I hope they can improve from now. But personally if you don’t want to risk it I would recommend going to Bali-An resort shinjuku instead which is literally like next door to this hotel and it is slightly more expensive but you can find good deals on their website for cheaper, I regret not staying there for longer :(
• KYUNG MI (4/5): Good location with inflexible system - Location Check-in staff were polite but inflexible. Having to enter each guest’s name individually into the machine for a group of five was quite inconvenient
• HARUTO (8/5): -
• Tiloia (9/5): -
• Yau (5/5): Tạm - Phòng rộng rãi sạch sẽ ,vị trí gần trung tâm shinjuku ,dưới nhà có nhiều cửa hàng tiện lợi , trạm xe bus Nhân viên lễ tân thái độ không niềm nở nhiệt tình với khách
• Fernanda (10/5): - Localização excelente, a pé da cerca de 20 minutos das principais estações. Local tranquilo, bem limpo, com bastante produtinhos para ajudar na estadia e o staff muito gentil
• Hideo (8/5): トータルでは良かったです！ - フロントでの対応が良かったです！ 団体での利用だったのですが、チェックインの時20分近くかかってしまった事！
• Kent (8/5): -
• Bruna (9/5): Cuidado, conforto e boa localização - Tudo bem organizado
• Lisa (10/5): Perfect stay! - Perfect location in the middle of shinjuku but still there was a peace. I loved that I could smoke in the room. Beautiful old school atmosphere.
• Sutirtho (10/5): -
• CHANHO (10/5): -
• Kelly-Jane (9/5): Excellent - Close to the Shinjuku main train station, 7/11 right next door and a family mart across the road
• 正井 (1/5): - 本日支配人の電話を待っていたが来ない。どうゆうこと スタッフの対応が遅い
• Ino (7/5): -
• Ino (7/5): -
• Tyson (10/5): Perfect stay exactly what I needed - The location was perfect nothing too far away Wish it had more tv option like vod
• fumie (7/5): また利用したい。 - 部屋が広 風呂場とトイレがせまい。
• Ando (7/5): コスパは良い！ -
• Dallas (10/5): Very sweet and charming. Safe and comfortable. - Location was perfect for me and what I wanted to experience. I was never to far from food, supplies, subways. It was close to busy night life.. so on the odd occasion I wasn’t out in it, you could hear it. But also expected when in such a busy city such as Tokyo
• Galo Steven (6/5): -
• ASAMI (9/5): 快適で便利。 - 立地が良い。丁寧なスタッフ。十分に快適な部屋 シャワーの温度設定が難しい。多分、同時に使う人がいると急に冷たくなったり熱くなったりする。
• IZUMI (10/5): -
• Rodrigo Lopez (7/5): - Buena ubicación Hotel algo antiguo
• Elena (8/5): Very good location, nice yellow duck as a gift:) - Location is amazing!! Only one person in reception spoke English and I experienced some difficulties to communicate with the rest of the team. They also provided unclear direction regarding how to ship your luggage, which created confusion and extra-stress. The person who spoke English was very helpful tho., I am very grateful for their help.
• Demetrio Samuel (10/5): Nuestros primeros días en Tokio - Llegamos a Tokio y fuimos directos al hotel el checking es a través de una máquina Pero todo fácil la habitación se ve antigua y pequeña pero la verdad que súper cómodo todo y céntrico que es lo que nos interesa el chico de recepción de Nepal siempre nos atendía muy bien y buenas recomendaciones de echo se nos terminó la estancia y decidimos coger una noche más de lo agusto que estábamos repetiremos si volvemos
• Jerald (10/5): -
• Ryoichi (10/5): -
• Alessio (9/5): A Comfortable Stay in a Great Location - I had a very pleasant stay at this hotel. The room was spacious and decorated in a traditional Japanese style, with a small living area that made it even more comfortable. The location is excellent, very central and well connected to public transport, with plenty of bars and restaurants nearby. The front desk staff were kind and helpful, always ready to assist. Housekeeping was also excellent, keeping the room perfectly clean throughout my stay. A great choice for anyone visiting the area. Since the room was in traditional Japanese style with futon bedding and floor chairs with a low table, it became a bit uncomfortable over time for us as Western guests who are not used to this type of setup. The room could benefit from a slight renovation, although everything worked well and we did not experience any real issues. The bathroom is small but in line with the typical size of bathrooms in Japanese hotels.
• Shahzaib Ilyas (9/5): - The hotel is good. The location is amazing. The staff is also friendly. Recommend. Washroom was a bit small.
• Mingtung (10/5): -
• Marcello (4/5): - Nulla di particolare Stanza troppo piccola, struttura fatiscente/vecchia, letti scomodi
• YU-CHENG (8/5): -
• Ramon Gerardo (1/5): -
• laura (5/5): - Pas très loin de Shinjuku station, la chambre est plutôt spacieuse. L’hôtel est vraiment glauque.
• Shinya (6/5): -
• Marie (4/5): - Location Smell, insect was inside room Lots of trash on a corridor
• Wing Hing (8/5): - stair in the hotel entrance
• Turkay (1/5): Terrible - Only location Our reservation was for three people, but the hotel still charged us extra money for the third guest. When we showed them our Booking.com reservation, which clearly indicated three guests, they refused to accept it and said they were not responsible for bookings made through Booking.com. Moreover, the hotel staff threatened to call the police when we tried to explain the situation. None of the staff could speak English, and we were forced to pay the extra amount just to avoid further problems.
• Basto (7/5): -
• Dejan (10/5): Nice hotel, phenomenal staff, and excellent service. - The hotel staff were exceptional — very friendly, professional, and helpful. They assisted me with luggage forwarding, which meant a lot to me. The room was cozy and clean, and the location is convenient, close to Shinjuku Station. スタッフの皆さんは本当に素晴らしく、とても親切で、丁寧で、そして助けになりました。 荷物の宅配サービスを手伝っていただき、とても助かりました。 部屋は快適で清潔でしたし、新宿駅にも近くて便利な場所にあります。 The hotel is located in Kabukicho, which I wouldn’t recommend for first-time travelers. However, that was my own mistake for not researching the area better. Aside from the location, I have no negative remarks about the hotel itself. ホテルは歌舞伎町にありますが、初めて日本を訪れる旅行者にはあまりおすすめできないエリアだと思います。 ただ、それは私自身がよく調べなかったせいです。 立地以外、ホテル自体については特に悪い点はありません。
• Burak (10/5): -
• Noemi (8/5): -
• PHOI (8/5): We had a comfortable stay. - Great location. Nice suite and awesome to have a washer and dryer. Property is a bit dated.
• Valentina (4/5): -
• SATO (8/5): -
• Naman (9/5): Good location - Location
• Mike (4/5): -
• Hasan Talha (8/5): - • The room is very spacious . One room has traditional Japanese floor beds (futons), while the other room has regular beds.
• Man Yung (5/5): - 方便 煙味
• Lee (6/5): Meh - Hotel is old; Staff did not speak English. I was disappointed when I couldn’t send my luggage to the airport with their help. There were someone else’s hair in the bathroom . Room was spacious though . Duck was a cute addition
• Ruth (8/5): - Friendly staff, clean room
• Jose Pablo (10/5): -
• Roman (8/5): C’était super - Le personnel était très agréable et serviable
• Albonetti (6/5): -
• Kenji (10/5): - 静かでいい
• takayuki (10/5): - コンビニが近い
• Matthew (8/5): - .
• Raz (10/5): -
• Luc (10/5): This place was so good, I already miss it. - Very friendly staff. Willing to go the extra mile for you. They absolutely took care of my luggage forwarding. The room was very clean when I came. They provided good amenities and toiletries. Location is amazing as well. Right in the heart of Shinjuku, with excellent restaurants and convenience stores nearby. Public transportation is very close as well.
• Ernesto (8/5): -
• Maruan (7/5): Not bad - The location is really good, in the middle of Shinjuku, the staff were pretty nice and very professional. Well, overall the place is a quite old building, the are smoking rooms so the smell is not great either also if you're planning to sleep early (mostly if you're booking for a weekend) you will be hearing a lot of noise from the streets, police, ambulance, drunk people..etc Also while the roomspace was not bad, the toilet is really small, to the point where if you're high I'm not sure you will fit in.
• YUUJI (7/5): - 朝シャワー中に給水ポンプ壊れたこと
• HENGYU (8/5): -
• Amihai Kopel (8/5): Nice and comfortable place in Shinjuku - The room is clean and roomy. overall it is on the aged side but quality. The location is great but if you want to use the subway, you'll need to walk a while. Everything was really good. I didn't like a little bit the distance to the subway.
• Noriko (10/5): - 施設の充実さはもちろんの事､新宿の全ての交通機関にアクセス出来て､便利♪例え多少歩いたとしても繁華街ど真ん中なので全く苦になりません(^^) またスタッフさん達の気遣いにも 感心させられました♪
• Christian (10/5): - Place was super cozy, right next to a few good food options and staff was super friendly and helpful would stay again
• michael (7/5): - Il fatto che di persona non c' erano più camere! Invece prenotando su booking c' erano camere. Non mi è assolutamente piaciuto
• TOMOKO (10/5): -
• Yi-chang (10/5): - 地點很方便
• LaPlante (8/5): -
• LaPlante (8/5): - Location is awesome with a ton of variety. Bars, dining, shopping, parks, & entertainment. Walk a block or two in any direction and you get a whole different experience.
• チャンネル (6/5): -
• Mario (2/5): - Mold
• Tatsuya (8/5): - 便利な立地でコストパフォーマンスあり
• Kiyoomi (10/5): - 新しい施設ではないですが、リノベーションが行き届いており快適に過ごせました。
• Aya (8/5): - スタッフの方たちが丁寧でとても感じ良かったです。 施設は古いですがこの立地でこの値段なら文句なしです。
• Steven (10/5): - It was close to most things in Shinjuku plus a 7 11 was right next door
• Rie (10/5): - 新宿の繁華街近くの割には、安かった。交通の便もよく、コンビニの隣なので、ちょっと朝ごはんなどを簡単に買いに行けて便利だった。フロントにもいつも人がいて、丁寧に対応してくれた。ホテル内は治安良好。
• Isabel (9/5): El hotel perfecto para los amantes de estar en el meollo - Ubicación perfecta! Habitación correcta con todo lo necesario. Personal amable.
• Takayuki (9/5): -
• Chris (10/5): Excellent. - Excellent location. Close to everything you need in shinjuku. Huge rooms by tokyo standard. Staff are very friendly and helpful. Would definitely stay again.
• Tomoyoshi (8/5): - 古いホテルでしたが思ったより良かったです。お風呂の水（お湯は良く出る）の出がイマイチだったのが残念でした。お風呂にアヒルちゃんが置いてあって持ち帰れたのが癒されて良かったです！
• Verified traveler (4/5): ruim - cf dito pelo preco economico nãohavia limpesa . houve vazamento no banheiro quando usava chuveiro
• Takami (8/5): 便利な立地のホテル - 繁華街のホテルの為、すぐ側にコンビニが2店有り便利。ある程度の騒音を覚悟していましたが、8階だった為かとても静かで快適でした。フロントの方も親切で、バスルームには全部屋ではないのかもしれませんが小さなアヒルさんが迎えていてくれてほっこりしました。大事に育てます^_^ バスルームの排水の都合上、濡れ防止でバスマットはトイレに寄せて敷くことをお勧めします。 また機会がありましたら利用させて頂きます。有難うございました。
• Verified traveler (6/5): - 設備が古くて驚いた テレビもBSが映らなかった 他と比べてお値段がお安かったので仕方がないのかもしれませんが
• raymond w (4/5): - The washroom has lots of mold. The bed and linens are terrible. Nosie and leaking in room aircon.
• Jessica (9/5): Superb -
• Gabriel (6/5): - This hotel is more like a motel in a very populated area with businesses. One thing I wished I knew was that’s it’s considered in the red lights district. However, I would possibly stay here again
• Brian (8/5): - 距離新宿站有一點距離，拉行李的狀況下步行大約10分鐘左右抵達，路上有不少的居酒屋和餐飲店，所以街景難免髒亂。購物很方便，飯店隔壁就是seven超商，車站周邊應有盡有。 飯店建築偏老舊，房間內無異味，床具棉被表面有些起毛球，建議可自備拋棄式枕套被套，牆面的插座不多，僅梳妝台一個、床頭櫃兩個。廁所內浴缸小，僅可容納一人。 整體來說，飯店品質良好，服務也ok，但對於有潔癖的人可能會無法接受。
• Sachi (8/5): - 素泊まりには最適な場所でした
• ゆうじ (8/5): - マクラがとても寝やすい。 水道の蛇口が硬かったです。
• のぶゆき (2/5): - あまり使いたいと思わない
• masato (8/5): - 新宿三丁目駅近くて場所的には最高です

Photos