Hotel Luzernerhof

Location: Alpenstrasse 3, Luzern, ch

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Soundproof rooms
• Ironing service
• Non-smoking throughout
• Allergy-free room
• Public transport tickets
• Pet bowls
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• Delivered food - securely covered
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Internet access
• Housekeeping on request
• Snow sports gear
• Vegetarian menu options available

Rooms Available

• Double Room

  2 Large Twin Beds

  161 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 28-inch flat-screen TV with cable channels

  Food & Drink - Espresso maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe

  Comfort - Daily housekeeping and climate-controlled heating

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Espresso maker
  • Free WiFi
  • Bedsheets provided
  • Soap

• Classic Penthouse

  1 King Bed and 1 Queen Bed

  753-sq-foot individually decorated room, located on the top floor, deck/patio with lake views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - 28-inch flat-screen TV with cable channels

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and dishwasher

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer

  Practical - Safe and wardrobe or closet

  Comfort - Daily housekeeping and climate-controlled heating

  Non-Smoking

  Max Occupancy: 5 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Espresso maker
  • Separate dining area
  • Free WiFi
  • Bedsheets provided
  • Soap
  • Deck or patio
  • Location - top floor

• Junior Suite

  This room features automatic air conditioning, historic-style white furniture, a private bathroom and a flat-screen cable TV.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Apartment with Terrace

  This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The apartment provides a coffee machine and lake views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Hair dryer
  • Toilet
  • Private bathroom
  • Coffee machine
  • Toilet paper
  • Cots
  • Shampoo
  • Conditioner
  • Body soap

• Twin Room

  Room with attached bathroom with flat-screen cable TV.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Single Room

  Room with attached bathroom with flat-screen cable TV.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Triple Room

  This room with attached bathroom features automatic air conditioning and a flat-screen cable TV.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

Guest Reviews

• Greg (10/5): Very comfortable stay in a perfect location - Location Nothing
• Dario (8/5): -
• Thomas (8/5): -
• Martin (8/5): - Room was great Breakfast Reception staff didn’t seem happy, just going through the motions.
• Frédéric (6/5): O - Zimmer zur Strasse, die stark befahren und scheinbar beliebt bei Autoposern ist. Bis in die Nacht sehr lärmig. Alte Fenster über 30 Jahre alt. Spülkasten vom WC lief nicht richtig (füllte sich sehr langsam mit Wasser)
• Adriana (2/5): Experiência ruim - De nada Funcionários sem carisma. Cozinha péssima, café da manha péssimo. Limpeza péssima. Hotel em reforma, tudo desorganizado. Super caro para o que entrega.
• Marta (8/5): -
• Carla (4/5): Very dissapointing and not at all 4 stat - JUST THE LOCATION Super overrated,not at all a 4star if lucky should be classified as a 3 star. The breakfast was very poor.Restaurant was in construction and shouldn’t of accepted clients to have breakfast there. I wanted to cancel the 2 time and they didn’t let me.I and my family had breakfast outside in another restaurant.
• Bettina (5/5): Gute Lage, aber laut und mangelhaftes Frühstücksbuffet - Das Hotel liegt sehr zentral, alle Sehenswürdigkeiten sind gut zu Fuß erreichbar. Die Mitarbeiter an der Rezeption waren freundlich und hilfsbereit. Das Hotel liegt direkt an einer Hauptverkehrsstraße und es ist deshalb sehr laut. Das Frühstücksbuffet war schon um 9 Uhr, also eine Stunde vor Ende, leer geräumt, es wurde nicht nachgefüllt. Käse und Butter waren aus. Das Personal war überfordert.
• Marc (5/5): Heureusement que c’était pour une nuit - L’emplacement La taille de la chambre était minuscule avec un lit limite avec une taille pour enfant
• Janeiro Neves (7/5): -
• Bozhenko (10/5): Посоветовала бы всем! - Хорошо расположен, чисто, красиво! Паркинг есть ) комната для одного человека - огонь Все было хорошо
• Eva (7/5): Prima voor een nachtje - Goede locatie, in de stad en dichtbij het meer. Ook was de kamer netjes en schoon. De prijs in verhouding van wat je kreeg. Eenpersoonskamer was niet groot, maar wel aan de prijs. Ook viel het ontbijt tegen. Weinig keuzes en ook niet vers.
• Daniel (8/5): -
• Patrik (7/5): -
• ROGER (9/5): Très agréable - Le site, Le personnel Déjeuner laisse à désirer. Pas assez de fruits
• Jocelyne (3/5): -
• Kirra (3/5): - The location There was black hair all through our room including in our bed and we have blonde hair so it defiantly wasn’t ours. The bathroom sink didn’t drain correctly so dirty water sat in the sink for ages. There was also no laundry as listed on the listing.
• Romain (5/5): -
• Rebecca (8/5): -
• Fabian (3/5): -
• Lúcia Maria Pisco (3/5): Pouca qualidade para hotel 4 estrelas - Localização Limpeza é pequeno almoço
• Hauser (6/5): -
• Florian (6/5): Super Lage und Personal - Sehr nettes Personal, super Lage. Das Einzelzimmer war sehr klein, hatte aber alles, was nötig ist. Preis-Leistung für das Einzelzimmer eher am unteren Ende. Das Morgenessen war grenzwertig: Gipfeli vom Vortag, Fleisch, Käse und Gemüse vertrocknet. Der Kaffee war tip top.
• DONATA (7/5): Vicino al centro , comodo ma sicuramente non 4 star - Vicina al centro Nn c’è bar, solo colazione, pulizia da migliorare, non c’è frigo, chiesto ghiaccio nn c’era, ogni giorno la carta d’accesso si smagnetizzava. Un sorriso in più non avrebbe disturbato.
• Martin (7/5): Sauber, gutes Bett, Frühstück verbesserungsfähig - Lage, gutes Bett, Personal tw. sehr freundlich Frühstück
• Saulo (8/5): Ótimo custo benefício. - Localização e café da manhã. Nada chamou atenção negativamente.
• Spano’ (7/5): -
• Caroline (8/5): -
• Paul Michael (6/5): -
• Katharina (9/5): Absolut passend zu meinen Bedürfnissen. -
• Veyda (6/5): -
• k (8/5): We stayed for two nights so it was fair , not bad actually. - It was quite expensive considering the cleanliness of the bathroom, especially. There was some mold on the shower wall, a few hair strands near the sink, and the toilet brush was very dirty. The bed was comfortable, the pillows were very soft, and the room size was appropriate for two people. The location was excellent, though. Every major tourist attraction was within walking distance from the hotel — only about a 7 to 9-minute walk to the train station, Chapel Bridge, and the old market. It was also very close to the lake with beautiful scenic views. There were also a number of good food places nearby, including halal restaurants for Muslims, such as Lebanese restaurants and Little Istanbul right below the train station , some helal indian food as well. Cleanliness . Bathrooms were not clean given the high prices of the rooms.
• Marianne (5/5): - Kein Kühlschrank, Pappbecher um Wasser vom Hahn zu trinken. Schlechte Beleuchtung.
• Martina (8/5): Es war ein stimmig-schöner Aufenthalt in Ihrem Hotel - herzlichen Dank! - Die 2 Frauen, welche das Frühstück zubereitet/serviert/bedient haben waren ausserordentlich hilfsbereit und sehr, sehr freundlich! Sie verdienen die Bestnote! Mit dem Zimmer waren wir auch sehr zufrieden! Es war alles wirklich gut!
• Jürg (8/5): -
• Eleanor (10/5): -
• Livia (8/5): Very central location. Comfortable, tastefully designed room. - The design, size, comfort and location! Some of the services in the room - fridge or iron in the room. The bathroom was a little outdated.
• Tanja Nadine (8/5): -
• Paker (8/5): -
• Jas (4/5): Not worth spending money - Location There was no breakfast as we paid for it , staff was rude and at 8.30 an breakfast item was finished and no good server said . Many people’s were disappointed. Very bad service by this hotel .
• Manja (4/5): - Die Lage Verwirrter Rezeptionist beim Einchecken und das Frühstück war die "Blaue Hölle". Der Käse war doll angeschimmelt, die Wurst lag schon Tage rum, hatte trockene Ränder, die sich schon nach oben bogen. Das Brot war knochenhart und das Gemüse auch schon labbrig vom Vortag. Auch die Früchte waren schon an einem Gährungspunkt und prizelten auf der Zunge. Wie hatten am nächsten Tag schön mit Unwohlsein zu tun. Der Frühstücksraum war zudem extrem dreckig unter den Tischen... ich denke, ich muss das nicht weiter ausführen... ach doch, die Dame, die im Frühstücksraum bediente war stark alkoholisiert. Sie roch schlimm nach Alkohol – JEDEN TAG.
• Jürg (7/5): Lärm Messick halt mitten in der Stadt, für eine Nacht aber okay, Preis okay, aber eher als drei Stern -
• Susanne (9/5): Super für das was ich es brauchte - Klein aber fein, sehr netter Herr an der Rezeption wies auch darauf hin, das Luzern by Night auch sehr schön sei
• Eniko (9/5): -
• Claudia (7/5): j'ai aimé mon séjour - le personnel de la réception était très sympas, celui du petit déjeuner il y avait une personne qui devrais apprendre a sourire aux clients car avec le personnel elle y arrive très bien "sans vouloir être méchante " quand aux personnels des chambres le sourire était aussi au abonner absent. Je ne dis pas cela pour mettre à mal le personnel concerné seulement en observation pour y réfléchir. tout est dis ci-dessus. mon observation n'est pas pour être négative mais constructive!
• Ritter Konrad (7/5): -
• Hanspeter Brügger (9/5): -
• Maurer-Loser (7/5): -
• Peter (8/5): - Das Personal an der Rezeption.war immer sehr hilfsbereit. Was am Frühstück Büfett vergriffen war wurde nicht nachgefüllt.
• Reto (7/5): -
• JP (7/5): - Emplacement centre ville. Bonne literie. Pas de prise électrique proche du lit. Salle de bains minimaliste. Le matin fourmis dans le lavabo.
• Mengstab (9/5): -
• Chris (1/5): -
• Matilde (5/5): -
• Delmys (6/5): - Location and friendly staff No fridge, no microwave, no ice, the adapters they provided did not work, the iron they provided for clothes did not fit the wall plugs in the room, the room smelled bad sometimes even after cleaned
• Michel (2/5): -
• Reto (4/5): - Lage ist sehr gut ! Frühstück schwach
• Stefan (10/5): -
• Ilona (9/5): -
• Priska (7/5): -
• saez gonzalez (8/5): - VERY GOOD BREAKFAST VERY GOOD LOCATION GOOD BEDROOM, BUT A BIT NOISE COMMING FROM THE STEET
• Ursula (7/5): -
• Juerg (7/5): -
• jose (4/5): would not repeat - location pictures are deceivng. Is a very old run down hotel. THis is not shown in the pictures.
• Aistė (7/5): -
• Serschan Yannick (8/5): -
• Miriam (8/5): -
• Yanina (10/5): El hotel está bien ubicado y sus instalaciones estás en muy buenas condiciones. Parecen remodeladas recientemente. Tome - Está muy bien ubicado y las instalaciones son modernas y muy completas.
• Wajahat (9/5): -
• Pascal (9/5): - L'emplacement est parfait
• Sol (7/5): -
• Georgi (8/5): - Very good location in the central part of Lucerne. Room at 1-st floor - noisy, early in the morning. At the Reception until 01:00 a.m. several men were having loudly a good time. Sorry for this, but the staff in charge had no reaction about it.
• diego (8/5): - el hotel esta bien , pero caro por los servicios y tipo de hotel
• Andreas (9/5): - Die Lage in 2. Reihe zum See. -
• Stanislavs (10/5): -
• Franziska (5/5): -
• Giulio (6/5): -
• Ana Laura (10/5): -
• Raquel (9/5): Excelente! -
• luca (5/5): in pieno centro - posizione centralissima camere troppo piccole con a malapena lo spazio per riporre le valige,noi eravamo in 3,abbiamo prenotato una tripla ma ci hanno dato una singola con un letto matrimoniale e un divano letto.
• Hans Peter (8/5): -
• Jasmine (8/5): -
• Adrian (7/5): Das Pteisverhältnis ist top. - Nahe von KKL, Zentrum, Bahnhof
• grisi (8/5): buen hotel para quedarse 1-2 noches - Desayuno y ubicación muy buenos hora de check in
• Mergim (10/5): -
• Randol (9/5): Agradable y muy céntrico, - La ubicación, la habitación muy bien El restaurante, el desayuno estaba bien, me refiero al salón, estaba mucha humedad, creo que el salón deberían quitarle esas alfombras y le faltaba limpieza al salón
• Gin (8/5): - Proximity to the train station and places of interests Noise from the traffic outside
• Cathrine (8/5): Perfect place to stay. Kindly staff, fantastic view from our room, nice and delicatr room. - Breakfast: ok, but it could be nice if there was enough after 9 in tge morning.
• Yahan (8/5): Good value, convenient location - Location A bit old. Room facing streets is noisy at night
• Yahan (8/5): Good value for 1-2 nights and location is great. Walking distance to many monuments - Location is great. Money value is very good Room facing the streets at night is very noisy
• Catharina (6/5): -
• Sergio (8/5): -
• Lawrence (10/5): A pleasant surprise that there were no negatives. - Of course excellent location - my room was quiet and updated - friendly staff. I had a peek a boo view of the lake and mountains - very pleasant surprise! I like the plug-ins at my desk, the electronic roll down black out shade, and the cleanliness. All good.
• Chow (5/5): Very luzern - Luggage storage, staff, is a room, coffee machine. Shower is horrible, it leaks. Price too. Quite a boring place. But really the killer was the leaking shower for my stay and small ish room. Very expensive for what it is, breakfast is shockingly sad. Not sure how is a 4* but they are. In fact oddly the worst and most expensive of my stays in Switzerland.
• Adriena (9/5): -
• M Sufiyan (6/5): - Amazing staff They didnt even have basic necessities like kettle in the room.
• Ramadan (5/5): - In Jahre gekommen aber OK
• Petra (7/5): - Es war segr sauber und es gab eine Kaf feemaschine auf dem Zimmer .
• Krittidej (10/5): Happy to stay😁 - Room very clean, nice and very good location center of City convenience 👍🏻👍🏻 No

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