Austins Self Service Guest House

Location: 11 Coldstream Terrace, City Centre, Cardiff, Wales, CF11 6LJ, Cardiff, GB

Star Rating: 3 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 03:00 PM - Anytime

Check-out: 10:00 AM

Instructions: There is no front desk at this property. Guests will receive an email with check-in instructions and an access code prior to arrival. Guests can access their accommodation through a private entrance.

Amenities & Facilities

• Express check-out
• Free WiFi
• Luggage storage
• Express check-in/check-out
• Street parking
• Wheelchair accessible
• Express check-out
• Smoke-free property
• Express check-in

Rooms Available

• Twin Room, Shared Bathroom

  2 Twin Beds

  75 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk, iron/ironing board (on request), and wardrobe or closet

  Comfort - Heating

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Heating
  • Wardrobe or closet
  • Free WiFi
  • Partially open bathroom
  • Weekly housekeeping provided
  • Bedsheets provided

• Twin Room, Ensuite

  2 Twin Beds

  96 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk, iron/ironing board (on request), and wardrobe or closet

  Comfort - Heating

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Free WiFi
  • Weekly housekeeping provided
  • Bedsheets provided

• Standard Single Room, Shared Bathroom

  1 Twin Bed

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Shared bathroom, free toiletries, a hair dryer, and towels

  Practical - Desk, iron/ironing board (on request), and wardrobe or closet

  Comfort - Heating

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Heating
  • Wardrobe or closet
  • Free WiFi
  • Weekly housekeeping provided
  • Bedsheets provided

• Double Room, Ensuite

  1 Double Bed

  60 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk, iron/ironing board (on request), and wardrobe or closet

  Comfort - Heating

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Free WiFi
  • Weekly housekeeping provided
  • Bedsheets provided

Guest Reviews

• Debbie (8/5): -
• jivla (5/5): -
• Mahmoud (8/5): - Good facilities for the price and exceptional location The blinds were broken
• Emily (8/5): -
• Rafiq Khan (10/5): -
• Mishchenko (5/5): - It was a convenient location for the event i travelled to Cardiff for. Place is clean and quite. Bed frame need to be repaired or change. I had a wobbly bed what creaked everytime I moved.
• IAGO (7/5): -
• Gianna (1/5): - I didn't like anything. Too pricey for the location and for the room. It was very small, the bed was facing the wall, so claustrophobic, the walls were dirty and there was a strong smell of feet at the Hall entrance. I found another room the same night £5 per night cheaper, three times bigger and with ensuite.
• bruno (9/5): - La propreté des chambres
• Helen (2/5): -
• Mateusz (9/5): -
• Mark (8/5): -
• charlie (8/5): -
• thibaud (8/5): Weekend agréable à Cardiff - Emplacement idéal à proximité du centre ville, tout en restant un lieu très calme. Literie confortable. Salle de bain un peu petite. Un rideau ou store occultant permettrait de dormir un peu plus sur le matin.
• Rhoda (7/5): I was quite comfortable about the experience - No breakfast - coffee and tea available I prefer human contact. Had to ask for coffee/tea supplies after first day
• Leigh (6/5): - At least had my own shower Only having one double socket in the room right next to the door so we had to plug our kettle in on the floor and only one plug actually worked on the double socket so it was a nightmare charging everything
• Mumtaz (10/5): Perfect for holidays - Location was perfect and it was perfect for singles and couples who want to go to enjoy their quality time… Well, overall it was a great experience. However, internet connection issues were found in room 4. In addition, when I raised my concerns about internet connection, instantly I got an upgraded room with better connectivity and it was double beds room …
• Gabriel (10/5): -
• Blumarcod (7/5): - Posizione buona vicino lo stadio di rugby e non distante dal castello e il centro città. La mansarda un po' bassa, ti dovevi muovere con cautela....e phono difettoso
• Jason (7/5): - comfort and location.
• Thian (7/5): Good location, but a little untidy - 10 mins walk to Cardiff Castle and city centre. You have every essential, towels tea coffee water, of a hotel room. Bed is comfortable. I live in a top-floor single room and I have a small private shower in my room (no toilet). However, the shower area smells of urine, so I have to keep the door closed. WiFi unstable
• Thomas (10/5): -
• Álvaro (10/5): - Si No
• Eddie Stephens (10/5): Stayed at austins before, very convenient located, room are clean, tidy, bed was comfy - Room, location, check in and price. Nothing.
• mary (5/5): -
• Meg (9/5): - Location cleanliness Our shower wasn't working
• AGNES (8/5): - The location , it is near from the center The bed , it makes sound ( crack) every I make movement
• Robert (7/5): -
• Michelle (10/5): It was great like I said previously it was the perfect location for what I was in Cardiff for - It was in the perfect location as I was there to watch the rugby The only negative I had was the heating. The room was way too hot when I walked in and I turned down the heater but the room didn’t cool down which meant I didn’t sleep great as I don’t like a hot bedroom but that is just my opinion
• Aseleni (10/5): This was a wonderful experience. - I love the faceless service, I haven't had such an experience in my entire life, figuring out what I have to do, for me was topnotch, I didn't expect anything like sure, I think it's a good experience and brilliant concept, I will love to experience again and again. I didn't like the size of the bed, i mean, I enjoyed it, but I was thinking in my head, what if I'd come with a partner or an escort or even a friend, how are we suppose to have shared the bed? Other than that it was a clean space and I enjoyed my stay. Thank you.
• Don Nihal (8/5): - location: very good clean: good room: good bed is not comfortable. I would like to suggest some improvements for guest comfort. During my stay, essential amenities such as a toothbrush, toothpaste, slippers, soap, and shampoo were not provided. It would greatly enhance the guest experience if these basic items were included in the room. Providing these necessities would make stays more comfortable and meet standard expectations for hotel services. Thank you for considering this feedback. Short and direct: I didn’t like that basic amenities were not provided. I didn’t like the lack of essential items in the room. Slightly more detailed: I didn’t like that the room did not include basic amenities such as a toothbrush, toothpaste, slippers, soap, and shampoo. I was disappointed that essential items were missing during my stay.
• Chris (10/5): Excellent reasonably priced place to stay highly recommended - Allways a pleasant stay here Very reasonable prices Nothing
• Wendy (8/5): -
• Brandon (9/5): Great location, nice room, has all of the essentials. - Location of the venue was great, the door code system made it convenient for wo of us to come and go separately, all of the facilities were clean, convenient and functional. There was a good amount of space in the room, there were surprisingly good lighting options for such a small space and we had a private bathroom despite expecting it to be shared which was a nice bonus. The only real issue was the blinds. There were several blinds missing so it was not possible to cover the window fully which meant it would have been easy to see inside the room from outside as well as not being able to shut out daylight in the early morning.
• Ana (8/5): - La ubicación Las paredes son muy finas
• Michal (7/5): - Close to the centrum. Soft mattress. No window
• Tiziana (8/5): Posizione spettacolare - Posizione spettacolare, di fronte allo stadio Millenium, dall'altra parte del river, meraviglioso e Comunque centrale Buono per 2 persone Speravamo in una camera un pochino piu' spaziosa, ma veramente essenziale ma per 2 gg può andare bene!!
• Lorenzo (8/5): - Posizione Finestre e rumori dalle altre camere
• Karll (10/5): -
• Iwan (8/5): -
• Laurence (7/5): -
• Hussain (7/5): -
• Andy (8/5): -
• Anandhan (10/5): - Had a nice time in Cardiff & the stay was lovely @ Austins and had a wonderful time before Spring 🪻
• Ethan (9/5): -
• Liam (1/5): -
• Sumera (9/5): -
• Luiz (10/5): -
• Oladapo (7/5): -
• T (6/5): -
• Andrew (8/5): -
• Oladapo (8/5): Good value for money - Receptive staff, clear instruction, great customer service, strategically located Chair in the room not too great
• Uzay (7/5): The value of money should have brought an optimum and basic service benefits (not only location advantage) - Location good. The cleaning of shared bath room and toilet was very good. Not comfortable bed and pillows. Linens were not enough clean (some visible stains) The room cleanliness was above the average, that’s ok. However, it was small room, not enough sunlight and airy. The shared bathroom lock was not working. Also the sound insulation between the rooms were terribly bad. My sleep was interrupted due to snoring and tv/smart phone sounds many times till 2am.
• Adi (1/5): They took my money,from the room - Nothing
• Annabelle (7/5): -
• Caitlin (8/5): -
• Gurulal singh (1/5): -
• Helen (8/5): Friendly staff and helpful great place to stay away from hustle and bustle of town but still close - My daughter and i have stayed at austins on a few occassions, we have never been dissapointed. We like the rooms and the location is great and peaceful.
• Michael (8/5): -
• Elson (5/5): We like because the house is in a good location - Was good.. good location No comments
• Sam (10/5): -
• Jessica (2/5): Dirty, damaged and not worth the money - Location to Cardiff Castle was good. Firstly, the parking recommended by the company was unavailable on the date of our booking, with no information provided regarding that or pre warning. The accommodation itself is dirty, broken and not at all worth the price that was charged. The toilet flush was broken, the sink cracked, stains on the ceiling, carpets and walls, a spring or something completely embedded in the carpet, one bed was broken and the walls were peeling in places. For a location charging over £200 for ONE NIGHT, this was unacceptable.
• Fern (8/5): - The room was clean and smelt fresh, bedding was comfortable and the cleanliness of the room was fantastic. I asked for a little bottle of wine and a birthday card to be popped in the room for my partners birthday and staff went above and beyond with a card, bottle of prosecco and balloons. Wonderful stay.
• Ward (4/5): - Dirty, really small and way too expensive
• Meryl (7/5): -
• Mark (5/5): - Location and it was clean The blinds didn't close, so I was woken by daylight at 5.20am. There weren't any milk cartons to make a cup of tea.
• Christina (10/5): We loved it thank you - Cheap and cheerful, comfortable bed, warm shower and nice and close to the city. It was good value for money
• Martin (10/5): -
• Andressa (9/5): -
• Pasquale (5/5): Great facilities but poor check-in and wifi - The building is in pretty good shape, with modern and new furniture and bathrooms. I have appreciated the overall cleanliness of the room and the facilities. Very close to the Cardiff Castle and the city center. I didn't like 2 things: 1. the check-in is done online and the system sends you an email - 1 hour before your check-in time - with a code to enter the building and the room. However, being a tourist, I didn't have internet data working in England, on my phone, hence I didn't receive the email with the needed code. I also tried to connect to the city/public wifi, but unsuccessfully. In order to get the code, I had to call the customer support which, again because I am a tourist, came at the cost of an international call. Free technical consultation to the property: you can integrate your CRM with one of the many softwares that send SMSs at a cost of 0,01 cents each, so that an SMS goes out with the code together with the email you already send and solve the problem of tourists not having internet data in the UK. 2. the wifi signal in my room (room n. 3) was EXTREMELY weak and oftentimes not working at all - in order to get a good signal, I had to stand in the hallway. Please fix this internet issue as, again, it's really important to tourists to be able to connect to a working wifi.
• Ethan (9/5): -
• Mark (3/5): Cheap but needs lots of Tlc - Positives :- Very handy for access to the city ( only 10 minutes walk) ; decent sized room, comfy bed, TV and kettle Communal bathroom decent sized, clean and good sized shower Cheapest accommodation in Cardiff Negatives :- Room 4 ( my room) in dire need of decorating, tired looking walls ; dubious stains on walls; wallpaper peeling off walls, cracks in ceiling, wall heater not secured to wall and no instructions on how to use ( resulted in a very cold night) ; bedroom blind in need of repair and so forth... Austins has a " quiet policy" between 11pm and 8am - unfortunately not adhered to by some occupants from 5am this morning and an odour of weed emanating through the corridor... So unfortunately, one won't be staying at Austins again.
• George (10/5): -
• Martin (10/5): BEST PLACE TO STAY IN CARDIFF (Affordable & Comfy) - Everything, i just think it’s perfect for a quick nice place to stay, there’s not many places that sort you out the way this place does. SHOLA, you are the best and we appreciate ALL you do and have at this place! Maybe just the Wifi connection to get better that’s all, especially if you’re at the top floor room 8-10.
• Toby (1/5): - Absolutely terrible, condition of this property is awful, didn’t end up staying here considering it’s £90 pound for something that should be £10, was promised a refund and didn’t get it due to the property not refunding. The staff and facilities were worse than anything I’ve ever experienced
• Talant (7/5): Good location in Cardiff - Location Very small room
• Amanda (7/5): -
• James (7/5): - Excellent location, perfect for very short trips Blinds in my room has vanes missing, which isn't good for privacy, although it was at the back of the property so not as bad as being street facing
• Fabio (6/5): Good experience - Location was good
• Owain (8/5): -
• Guo (6/5): - Good location. Room is clean Slow WiFi. Broken hairdryer:(
• Marlus (9/5): -
• Kurtis (10/5): -
• Martin (10/5): -
• Madden (8/5): - You book in on-line, then your sent a code for the doors,its simple,its clean basically it does what it says on the tin,there's even a hair dryer and iron and ironing board.Its basic and brilliant value for money,its warm,showers and toilets are clean,I've stayed before and wouldn't hesitate to stay again whenever im in Cardiff. Nothing
• Chris (10/5): -
• Rishko (10/5): -
• Matthew (6/5): -
• Richard (7/5): Really good break - good facilities at VFM rate - will probably use again. - Very simple arrangement. Strange not to meet staff! Missing washer on shower handpiece - not a game changer - just annoying.
• Rhoda (10/5): Perfect place to stay, excellent value, will come again - So central for exploring Cardiff and the surrounding area. Very close station and stadium For the money we paid £143 for 2 nights, there was nothing to dislike. Everything was as described, there was even coffee/tea, milk and sugar in the room. Communication with the owner was excellent
• Ioan (10/5): Superb stay - Everything Nothing at all
• Ruud (9/5): - Heerlijk rustige kamer, voor mij 4 sterren waardall Alleen zolderraam
• Jones (4/5): - Clean bedding and towels. Very good location. Room was very tired and in need of updating. Sink had a large crack in it. One half of the shower door wouldn't slide.
• khan (6/5): - WiFi speed and connectivity so much poor
• Bryan (8/5): Easy access to city centre with adequate parking - Location
• Angela (5/5): -
• Zoe (7/5): - Great location and good price. The blinds in the room didn't close and therefore we had street and natural light pouring in the window the whole time.
• Ethan (10/5): -
• Kimberley (3/5): Overall quite a scary experience, I stay overnight in Cardiff often but won’t be returning and wouldn’t recommend. Just - It was conveniently located for Cardiff city centre The check in instructions had a different address which was confusing. The facilities were run down e.g. mould in the shower. I slept well until I was woken up by the police banging on my bedroom door.
• Finn (1/5): Worst hotel stay of my life - Nothing besides to location This was one of the worst hotel experiences I’ve ever had. For the extremely high price, you get a room that is old, worn-down, dirty, and in awful condition. The furniture was damaged, everything felt neglected, and nothing matched the price they charge. The shared bathroom on the hallway was in an unacceptable state — completely dirty and clearly not cleaned for a long time. My room was up in the attic with only a skylight window that couldn’t be closed properly. Because of that, it was freezing cold, and although there was a heater, it barely worked. I had to sleep wearing my jacket because it was so cold. The price-performance ratio is absolutely terrible. The whole stay was extremely unpleasant, and I would never book this place again. Honestly, I’d rather sleep at the train station than stay here another night.

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