Andaz Mayakoba a Concep by Hyatt - All inclusive
Location: Carretera Federal Cancun, Playa del Carmen, MX
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Experience paradise at Andaz Mayakoba, where luxury meets relaxation in beautiful Playa del Carmen.
Indulgent Spa Treatments
Rejuvenate your senses at our spa, offering an array of massages, body treatments, and facials designed to pamper you completely.
Exclusive Dining Options
Savor culinary delights at Cocina Milagro, our poolside restaurant, or enjoy room service for a cozy night in. With all-inclusive meals and beverages, satisfy your cravings without a worry.
Refreshing Amenities
Take a dip in one of our two outdoor pools or relax on the private beach with a refreshing drink from the beach bar. With complimentary internet access and babysitting services, we cater to your every need.
Don't miss your chance to unwind in this tropical oasis; book your stay today!
Important Information
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Fitness facilities
- Proposal/romance packages available
- Express check-out
- Parasailing nearby
- Free beach shuttle
- Free bicycles on site
- Comprehensive recycling policy
- Guest education on local ecosystems and culture
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Sauna
- Concierge service
- Steam room
- Fitness facilities
- Supervised childcare/activities
- ATM/banking
- Surfing/bodyboarding nearby
- Hiking/biking trails nearby
- Sailing nearby
- Safe-deposit box at front desk
- Free newspapers in lobby
- Express check-out
- On private beach
- Parasailing nearby
- Full-service spa
- Meeting rooms
- Smoke-free property
- Pool umbrellas
- Tours/ticket assistance
- Free wired internet
- Parking (limited spaces)
- Free bicycles on site
- Ecotours on site
- Scuba diving on site
- Free self parking
- Free beach shuttle
- Beach umbrellas
- Pool cabanas (surcharge)
- Beach sun loungers
- Pool sun loungers
- Beach towels
- 24-hour fitness facilities
- Housekeeping on request
- Couples/private dining
- Private picnics
- Proposal/romance packages available
- Ballroom
- Reception hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Eco-friendly cleaning products used
- Grey water recycling system
- Gated community
- Wheelchair-accessible on-site restaurant
- Food and water bowls
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Stair-free path to entrance
- Organic food
- Humane animal treatment
- Locally-owned & organized tours & activities
- Showcase for local artists
- Guest education on local ecosystems and culture
- Double-glazing on all windows
- Locally-sourced food on site (80% or more)
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
Rooms Available
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Lagoon View Double
2 Double Beds
538-sq-foot soundproofed room, balcony/patio with lagoon views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
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Double Beach Area
2 Double Beds
463-sq-foot soundproofed room, balcony/patio with garden views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
-
King Beach Area
1 King Bed
538-sq-foot soundproofed room, balcony/patio with garden views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
-
Beach Front Studio
1 King Bed
710-sq-foot soundproofed room, balcony/patio with ocean views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
-
Ocean View Studio
1 King Bed
710-sq-foot soundproofed room, balcony/patio with ocean views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
-
Lagoon View Suite
1 King Bed
1076-sq-foot soundproofed room, balcony/patio with lagoon views
Layout - Separate sitting area
Relax - Private plunge pool; in-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
-
Beach Front Suite
1 King Bed
1076-sq-foot soundproofed room, balcony/patio with ocean views
Layout - Separate sitting area
Relax - Private plunge pool; in-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
-
Andaz Double Bed
2 Double Beds
538-sq-foot soundproofed room, balcony/patio with garden views
Layout - Bedroom
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
-
Beach Front King
1 King Bed
538-sq-foot soundproofed room, balcony/patio with ocean views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
-
Bi-Level Suite
1 King Bed
1873-sq-foot soundproofed room, balcony/patio with garden views
Layout - Dining area and sitting area
Relax - Private pool and indoor private hot tub; in-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
-
Beach Front Double
2 Double Beds
538-sq-foot soundproofed room, balcony/patio with ocean views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
-
Andaz Suite
1 King Bed
1076-sq-foot soundproofed room, balcony/patio with lagoon views
Layout - Bedroom and sitting area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
-
Lagoon View King
1 King Bed
538-sq-foot soundproofed room, balcony/patio with lagoon views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
-
Ocean View Suite
1 King Bed
1076-sq-foot soundproofed room, balcony/patio with ocean views
Layout - Separate sitting area
Relax - Private plunge pool; in-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
-
Beach Area Suite
1 King Bed
1076-sq-foot soundproofed room, balcony/patio with garden views
Layout - Separate sitting area
Relax - Private plunge pool; in-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
-
Andaz King
1 King Bed
538-sq-foot soundproofed room, balcony/patio with garden views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and free newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking, pet friendly
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
Guest Reviews
- Sukjoo (10/5): -
- Todd (8/5): - The staff was excellent. The property is beautiful and secluded.
- Kelsey (10/5): - Lovely
- Leila (8/5): - This was a great stay at the Andaz as usual! I am very sad that they are closing the hotel for renovations but I can’t wait to come back to the new hotel as the location is excellent!
- peter (6/5): - The dining at Amate was very good in service and cuisine. Sotavento was good but not as I expected after Amate. Both restaurants had a very limited wine list of one selection of each variety - white, red, rose. The property is nice, however there were numerous times I noted beers cans, food containers, and trash about the property. They advertise hot tubs, but they are simply an area of the pool with jets. Most of the pool furniture is in need of repair. Overall as it is listed as 5 star, it is mediocre at best. There were employees who seemed to try, but at times you couldn’t find one.
- Jessica (4/5): - We stayed at this resort February 18 to 23rd. We had seen on the Hyatt website that, in early March, the hotel would be closing for a "re-branding". It felt like the hotel was mothballing around us....shutting down restaurants, starting to not have enough staff - either due to them finding other work or not needing them. I am disappointed that we weren't alerted that the resort was no longer running at "capacity"- we would have changed our reservation. The prior reviews had been really good, but they are in a different operating scenario at the moment. Unfortunate. Staff was still kind and trying their best, but running pretty ragged - everything was pretty slow. It would be good of Hyatt/Expedia to allow guests the options to make alternative arrangements for this last week or so before they shut down.
- Carla (8/5): - Large beautiful grounds. Long distance to the beach-15 minute bike ride. They have golf cart transport. The hotel is closing, so many services reduced including restaurants and restaurant hours. No entertainment, not even music by the pool. No bars to speak of to sit and have a drink.
- Abel (10/5): - Excelent
- Christian (8/5): - Andaz is a beautiful, lush, peaceful place to spend a few days. Nice pools (the hot tub pool is very cool), solid beach. We stayed for 9 nights... There were things I really liked about the resort, and things I really didn't. On the positive side, it is very relaxing, it is well kept, and the staff try very hard. They are all a credit to the resort. I remember Enrique and Abraham from Sotavento especially. For an all inclusive, Tinto de Pulpo, Sotavento (lobster tail and oysters available), and especially Casa Amate (steak) are all very good. They are legit restaurants, particularly the latter two, with stellar service. If you weren't on all-inclusive, you would find the prices offensive. I don't know who sets the prices, but they are out of touch with reality.... On the less positive side, this resort does not offer much at all to fill your days. We loved biking around the resort, the butterfly and bee sanctuary, and the 40 minute lagoon eco cruise was very nice. But most everything else costs and wasn't good when we tried it (the hydro therapy at the spa, for example). They had a Super Bowl party, and charged $1300 pesos just for me to sit and watch the game, and eat and drink the same food included in all-inclusive. Very annoying. Then, on the last day we had a late flight, but they cut off all inclusive privileges at 12, so we had to pay extra for our last meal. Stuff like that leaves a bad taste and makes the resort feel cheap and unclassy. They need to reconsider.
- Luis (10/5): - 👍
- Yulia (10/5): - We enjoyed staying at this place. Will definitely come back.
- Mufaro (10/5): - Fantastic spot. Really enjoyed our stay.
- Samuel (10/5): - everything was great and worked out. The beach guys like a lot of tips or they ignore you the rest of the week.
- ki chul (6/5): - Inconvenient and not much dining and lot of it’s out stock.
- Sung (6/5): - Bike is not safe. They are worn out. Hard to bike
- Susan (10/5): - Loved the quiet "vibe". Loved the pools. Loved the lagoon.
- Gretchen (10/5): - Wonderful property and the employees were incredible.
- Leala (2/5): - The property will be permanently closed in just over a month and it might as well be closed now- it was a 2 star stay
- Thelma F (10/5): - Beautiful place. Food was excellent. Room was modern, comfortable and clean! Staff were very friendly and helpful. Beach was clean and beautiful!!
- Jamie (10/5): - The property was lush, clean, and beautiful. Very well kept. Friendly service, beautiful pools, great beach, and the food was good too. Definitely a great place for a relaxing getaway!
- Amreen (10/5): - The staff was amazing, they made our stay very enjoyable. My mom is a vegetarian, they accommodated our food preferences and she had a fun time. The food was made with fresh ingredients and we had no problems hygiene wise. The trees and plantation in the resort was stunning with all the fresh air. All the staff was super friendly and respectful. They made sure we were taken care off in all ways at all times
- Ryan Arshag (10/5): - Great property highly recommend. Will be back soon.
- Shawn (10/5): - Awesome
- May Chan (10/5): - Beautiful property linked to other resorts If we didn’t get the inclusive package everything would be way too expensive
- Blossom (10/5): - Beautiful property, excellent food
- Gregory John (10/5): - This is a meticulously maintained property with beautiful landscaping and breathtaking sea views. The staff is very efficient and very courteous in all services and requests. You can tell it is a very well managed. The food is good not great. Certain restaurants are better than others with Casa Amate standing out above the rest. This is wonderful resort that also seems to cater to families as well. We enjoyed our stay at Andaz Mayakoba very much and would return again next year.
- Hyeon (10/5): - Great experience overall!
- Emmy Malena (10/5): - Amazing!!!! All inclusive property meals, drinks high end everything! It surpassed all expectations, upgraded free to the lagoon view and after beach view for a fee. Book this now! Family resort quiet! Expensive feel
- Amreen (10/5): - We had an amazing time, and the staff went above and beyond to make our experience unforgettable. The on-site restaurants were fantastic, and the property's proximity to other incredible resorts like Banyan Tree and Fairmont was a huge plus. We truly enjoyed our stay and greatly appreciate the exceptional service.
- Karyn S. (10/5): - We loved our stay at the Andaz! The grounds of the property were beautiful. It was a very large, lush property and we loved riding bikes to the beach and on the nature trail. Dining was excellent - from our daily breakfast buffet at the Cocina Milagro to the fine dining at Casa Amate. Highly recommend checking out Casa Amate and taking the river boat back to your room if you can! The beach was nice and clean and the wood-fired dishes at the beach restaurant Sotavento were fantastic. The atmosphere was tranquil and relaxing to a fault - we would have liked to have the option of live music or entertainment available on the property. Also would have enjoyed a more a bar-type hangout to meet other guests and socialize. It was pretty much just restaurants and beach chilling. Shout out to Cristobal at the Vegan bar who made us some great cocktails!
- Tashmia (10/5): - A dream vacation. Beautiful rooms, we faced a lagoon and had amazing bird life around. 4 restaurants with excellent high quality dining options. I loved the guacamole and ceviche. Could live on it. The desert table at Casa Amate was very special. Showstopper was the handmade/hand painted chocolate bar, which we will hanker for in years to come. Lots of quaint white basket bikes to cycle to the beach or the along the lovely nature walk cycling paths. Property felt new and in pristine condition. The staff were incredibly warm and genuinely kind. Are Mexicans this friendly or has Andaz managed some voodoo top class hospitality training? The beach was the perfect Caribbean dream, white sand, clear clean water. Swam almost everyday. One suggestion, Andaz should consider using floor cleaning machines to thoroughly clean esp. bathroom floors. Everything looks pretty clean but when I wiped the bathroom floor a few times with a tissue, it came up dirty. Maybe my OCD, but bathroom floors need to be spotless at hotels. The All-Inclusive option was well worth it. I’ve been trying to get off carbs but this was not the week for it. Don’t miss out on the brownie cookie, preserved orange segments and dark chocolate disks with crushed nut topping, all found at the little Express coffee shop tucked away in the Sanctuary. It’s all those special little details you’ll love.
- ahmad (10/5): - Food was great, went beyond expecations edpecially for an all inclusive vacation. They had premium seafood, meats, and a variety that alternated for breakfast, lunch and dinner. Eventhough there are only 5 restaurants, your tastebuds wont get bored at all. This was the first time i didnt leave a resort because the food was just so darn good. They even stocked up the room with candies, which was a great touch.
- Blair Elizabeth (10/5): - I loved having access to the bikes to explore the nature trails with. It was fun to go get drinks at other hotels in the evening too. I enjoyed eating at Sotavento and Tinta del pulpa beer the beach. I highly recommend. Had such a relaxing time. Would ask that cleaners please lock the deck door after they clean. Raccoon came in my room while I was in the shower... I realized everyone the cleaner came they would open the deck door and then close it but not lock it.
- Yuxi (10/5): - friendly staff and very tasty restaurants
- Hosup (10/5): - A great place for a healthy, relaxing getaway!
- Thomas (10/5): - Food and service was great. Andres at Casa Amate and Mario at Sotoventa helped make the dinners very special. I had meals that were among the best I have ever had in my life.
- Rolonda (10/5): - This is an amazing property extremely peaceful and relaxing. If you are looking for comfort and calmness, this is the place. Food is second to none. There are golf carts to take you everywhere.
- Mohammad (10/5): - I booked a vacation package for a hotel in Mayakoba, and while the hotel and flight were great, the transportation service provided by MTS was terrible. Upon arrival, they crammed 11 people into a van and started going from resort to resort, dropping off passengers. This process took over 3 hours on narrow, bumpy roads, leaving my wife and child completely exhausted. For the return trip, we were charged extra for direct transportation to the airport, which took only 40 minutes. It’s unacceptable that we had to endure such a long and uncomfortable journey on arrival when a direct route was clearly available. This transportation service was the worst part of our trip, and I would strongly advise others to avoid using it.
- ERICK HAYES (10/5): - The only complaint I would have is that the room we reserved was supposed to be a partial ocean view. We were in the beach area, but we're facing inland toward the golf course. Not sure what part of the clean the golf course is.All in all a great resort with very friendly staff and prompt service. You have the option to dine at the restaurants in the other 4 hotels at the resort. Will book an actual ocean view room
- Jose Guadalupe (10/5): - Good food!!
- Sandeesh (10/5): - Definitely worth the all inclusive package - no seaweed on the beach- super beautiful room- splurge on the beachfront rooms!!
- Kenneth (10/5): - Everything was seamless. The property and the humans brought me peace.
- Shauna (10/5): - This property was amazing and the staff went out of the way to make the experience incredible!
- Alaiah (10/5): - Absolutely an amazing property, very clean and beautiful place. Food options are amazing, Sotavento was simply superb, great seafood. Front desk and hospitality service were so good. Definitely I will return to Andaz Mayakoba on my next visit to Cancun.
- SHILPA (10/5): - Beautiful and excellent service
- Andrew (8/5): - Nice property, found the food options to be a little limited but an overall good experience.
- Erick (10/5): - Excelente lugar de descanso y buena comida
- Tyler (10/5): - Peaceful paradise, offers a lot of privacy. Great service and friendly & attentive staff all around. Love there, great time.
- Ana (10/5): Truly recommendable - Lovely stay to recharge batteries!
- Charles (10/5): Brilliant Hotel - Incredible staff, beautiful property and a truly magnificent stay!
- Matthew (10/5): - The hotel property is gorgeous. The rooms are quiet, clean, and modern. The bed was very comfortable. The food was delicious, and the staff was incredibly kind.
- Jorge Humberto (10/5): Servicio supremo - El hotel está en excelentes condiciones, el servicio es extraordinariamente bueno! La calidad de los vinos podría mejorar muchísimo
- Kenia (10/5): - Beautiful property, wonderful restaurants clean beach, staff excellent I like to mention Cristobal at the VB restaurant/ bar his service is impeccable, not to mention his bartender skills excellent customer service.
- Matheus (10/5): Excellent experience - 5 star service, friendly staff, beautiful beach, amazing food
- Anna (10/5): - Fantastic personalized butler service, took care of all of our needs, and thought ahead without us even having to ask. Everyone was pleasant always smiling just overall friendliness.
- Jillian (10/5): - We had a magical stay at the Andaz - a perfect mix of nature and serene beach. We loved the lagoon pool and the clean beaches. There is so much attention to detail at this resort.. it’s a great place for couples as well as kids and found it to be peaceful although there were a handful of kids at the property during our stay. A few highlights were the breakfast buffet and the beachside service from Paco - these 2 things really made it feel like a luxury vacation. Navigating the property via bikes or by golf carts was a beautiful way to see everything this resort has to offer. I would highly recommend the all inclusive package and would prefer staying on the lagoon side and biking to the beach to get the full experience (plus you’re closer to the amazing breakfast). The main pool is small so if you’re a pool by the beach person or a swim up bar preferred group then this might not be for you. The property is spread out enough for it to be quiet.. the beach was only busy 1 of the days we were there due to an event going on. The beach always had available chairs and ask for Paco if you want immaculate service during your stay. We made our dinner reservations for restaurants on the property 30 days in advance.. dinner was the best at Casa Amate as well as Saffron at Banyan Tree.. both memorable experiences. Lastly we visited the other resort properties and for the cost I would continue going back to Andaz as it’s more affordable. Couldn’t recommend enough and can’t wait to return!
- Valentina (8/5): - Good: It's a perfect place to stay with the kids. Bad: The beach and the beach pool are really small and packed with the beach chairs. Very bad: The SPA treatments are extremely expensive, 2-3 times higher than medium at the seashore.
- Maria (10/5): - By far, one of the best hotels I've stayed at! The BEST service/staff, great room, AMAZING food.... it really was a GREAT experience! Highly recommend.
- Donna (10/5): - .
- Nina (10/5): - A completely flawless stay at Andaz Mayakoba. Highly recommended. Book the All inclusive option, it really is worth it.
- Emily (10/5): - We just visited for the third time and it was wonderful, again! The staff is phenomenal, the food is incredible and the walking/bike riding around the property is fantastic. The beach was pristine despite an algae bloom and the pools were delightful. The spa treatments were great. The rooms are starting to show a little bit of age but still a great vacation!
- ALEJANDRO (10/5): - Best people - service ever
- Martin (10/5): - The staff was unbelievable! Marco ,Daniel and Antonio on the beach made our trip absolute perfection. They were so attentive and remember our names and drink preferences. The beach was lovely and the always cleaned up the seaweed. So no trouble with that at this beach (other beaches in the area get bad) . The hotel is fun and trendy. We stayed on the beach side. Highly recommend if you can afford the extra splurge. If not, don’t worry. Golf carts will take you anywhere on the property. Martin drove us often and was such a great help. He was always friendly. *PSA tip your golf cart guy!
- Verified traveler (10/5): - We had a perfect weekend at the Andaz. The staff was by far the highlight of the trip - everyone was helpful, professional and seemed genuinely happy to get to know us. Food was delicious and hotel was clean and well kept. We willl be back for sure.
- Verified traveler (8/5): - Beach was so beautiful. Service and food were fantastic, great quality. Rooms were clean and the hotel structure is perfect for “social distancing”. Rooms were a bit far from the beach but they had bikes and golf carts available which made the experience very nice! We loved riding bikes to the beach! Sotavento and casa Amate were fantastic. Only downside were the menus, most didn’t include which food/drinks were part of the all inclusive package and we hated having to check that every time. Also, they don’t offer sparkling wine or rose in the all inclusive package - that was a big bummer!
- Verified traveler (10/5): - A truly fantastic trip. The resort is beautiful, the staff were so friendly and attentive (and all took great safety precautions due to Covid). I was nervous before traveling since it was our first vacation since before the pandemic and the front desk staff answered all of my many questions. When we had a small bug problem in our first ground floor room (it is the jungle after all!) within 15 minutes we were in a new room. We stayed in the Lagoon area which we enjoyed greatly; close to breakfast and less windy and we felt like we had the lagoon area pool completely to ourselves. It was fun to ride bikes to the beach each day. If you like drinking margaritas by the water from noon to night I highly recommend the all inclusive package. We definitely got our money’s worth and the rest of the food was delicious. Casa Amate was amazing, beautifully prepared, the chef came to say hello too which is always nice. Our only misstep is our last dinner at Cocina Milagro was only “good” versus all the other “excellent” meals we had. I cannot recommend the Andaz enough and hope I can come back one day soon!!!
- RYAN (10/5): Fantastic Getaway - Resort with cleanliness, great staff, spectacular food and great beaches. Very classy spot, giant resort with many options. Good for couples and families. Would definitely come again. Villas facing beach with heated pool super sweet.
- Madonna (10/5): - Very clean, amazing staff, beautiful hotel, rooms are so big and nice. many pools...
- Artem (10/5): - Location and amenities are great, very friendly and professional personnel, fantastic atmosphere and outstanding food and service.
- Tom (4/5): - All inclusive should mean ALL inclusive, not a portion of the menu is included with up charges on all the good items. Breakfast did not start until 8 and took at least an hour so it was not an option if you had early morning activities. Service was friendly but very slow.
- Verified traveler (10/5): - Very nice resort with several good restaurants. We especially loved breakfast and all the stuff at breakfast that were super attentive to us and our baby boy. The resort is large and you need golf cart or a bike (no children seats) to move around. Kids club for kids over 4yo. Would love to see more kids activities or stuff for kids. Grounds are very well maintained. Rooms are clean well equipped.
- Carlos (10/5): - Really everythjng is perfect, the service at the Hotel all good
- Verified traveler (10/5): - The service was top notch. The property was laid out beautifully and there was a peacefulness
- Verified traveler (6/5): - This property is way overpriced, I wouldn’t stay there again
- katye (10/5): - Great food and nice accommodations.
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