Hyatt Regency Cartagena

Name: Hyatt Regency Cartagena
Address: Carrera 1 #12-118, Cartagena de Indias, co

Location: Carrera 1 #12-118, Cartagena de Indias, co

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation Steps Away from Bocagrande Beach

Exquisite Dining and Relaxation
Indulge in a culinary journey at our restaurant and unwind with a refreshing drink at the bar. Enjoy the outdoor swimming pool for a leisurely dip or soak up the sun on the poolside loungers.

Convenient Amenities and Services
Experience seamless hospitality with free WiFi, a 24-hour front desk, and room service at your disposal. Each room is equipped with modern essentials including a flat-screen TV, a desk, and a private bathroom for your comfort.

Explore Cartagena's Treasures
Discover nearby attractions such as Castillogrande Beach, Laguito Beach, and Cartagena de Indias Convention Centre, all just a stone's throw away from our hotel.

Book your stay at Hyatt Regency Cartagena for a memorable experience in this vibrant city.

Important Information

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus breakfast). Permit must be shown upon arrival. This tax is not automatically calculated in the total cost of the reservation. Please note that children under 11 years of age stay for free. Children of 12 years of age or older must pay as an adult. The property reserves the right to refuse admission of additional guests or companions that have not been previously registered during check in. In order to complete the registration of under-age, a legal document as ID, Civil registration or Passport should be presented to prove the family bond.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Massage services
Non-smoking throughout
Concierge service
Wheelchair accessible
Kid meals
Lower bathroom sink
Infinity pool
Outdoor furniture
Coffee Shop on site
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Key card access
Mobile app for room service
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Exercise/lap pool
Secured parking
Garage
Health or beauty spa nearby
Swimming nearby
Bulk dispenser for toiletries
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Suite with Ocean View

The spacious suite provides air conditioning, a mini-bar, as well as a private bathroom featuring a bath or a shower and a hairdryer. The suite offers a tea and coffee maker, a wardrobe, a safe deposit box, a sofa, as well as a TV with cable channels. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Sofa
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
Suite (Regency Caribe)

1 King Bed
818 sq feet, located on the top floor

Club/Executive Level - Continental breakfast
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi
Entertainment - LCD television and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and dining table
Sleep - Memory foam bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, king sofa bed, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning, daily housekeeping, and heated floors
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Dining table
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Memory foam mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Heated floor
- Wheelchair-width doorways
- Location - top floor
Suite (Regency Executive)

1 King Bed
1227 sq feet

Club/Executive Level - Continental breakfast
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi
Entertainment - LCD television and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and dining table
Sleep - Memory foam bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, king sofa bed, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning, daily housekeeping, and heated floors
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Dining table
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Memory foam mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Heated floor
- Wheelchair-width doorways
- Desk chair
Suite, Ocean View (Regency)

1 King Bed and 1 Double Sofa Bed
840-sq-foot room with ocean views

Club/Executive Level - Continental breakfast
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi
Entertainment - LCD television and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and dining table
Sleep - Memory foam bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, king sofa bed, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heated floors
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Dining table
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Ceiling fan
- Room service (24 hours)
- Separate sitting area
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Memory foam mattress
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Heated floor
- Wheelchair-width doorways
- Desk chair
Double Room With Two Double Beds And Ocean View - High Floor

This air-conditioned quadruple room is comprised of a TV with cable channels and a private bathroom. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Adapter
- Privacy curtain
King Room

Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room provides a TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as sea views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
King Room with Ocean View

The spacious double room features air conditioning, a mini-bar, as well as a private bathroom boasting a bath or a shower and a hairdryer. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box, as well as a TV with cable channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
King Room with Bay View - Club Access

This double room has a flat-screen TV, air conditioning, soundproofing and sea view. This room offers access to the Regency Club.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
Double Room with Two Double Beds and Bay View - Club Access

This twin room features air conditioning, mini-bar and bay view. This room offers access to the Regency Club.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
King Room with Ocean View - Club Access

This double room has a cable TV, soundproofing and mini-bar. This room offers access to the Regency Club.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
Double Room with Two Double Beds and Ocean View - Club Access

This twin room features a mini-bar, flat-screen TV and soundproofing. This room offers access to the Regency Club.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
Junior Suite with Ocean View

The spacious suite provides air conditioning, a mini-bar, as well as a private bathroom featuring a bath or a shower and a hairdryer. The suite features a tea and coffee maker, a wardrobe, a safe deposit box, a sofa and a TV with cable channels. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Sofa
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
One-Bedroom Residence with Ocean View

Offering free toiletries, this quadruple room includes a private bathroom with a bath or a shower and a hairdryer. The quadruple room's kitchen, which features a refrigerator and kitchenware, is available for cooking and storing food. The spacious quadruple room offers air conditioning, a washing machine, a mini-bar, a tea and coffee maker and a TV with cable channels. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Washing machine
- Private bathroom
- Kitchen
- Sofa
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
One-Bedroom Residence with Bay View

Featuring free toiletries, this quadruple room includes a private bathroom with a bath or a shower and a hairdryer. The quadruple room's kitchen, which has a refrigerator and kitchenware, is available for cooking and storing food. The spacious quadruple room features air conditioning, a washing machine, a mini-bar, a tea and coffee maker and a TV with cable channels. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Washing machine
- Private bathroom
- Kitchen
- Sofa
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
Two-Bedroom Residence

Offering free toiletries, this quadruple room includes a private bathroom with a bath or a shower and a hairdryer. The quadruple room's kitchen, which has a refrigerator and kitchenware, is available for cooking and storing food. The spacious quadruple room offers air conditioning, a washing machine, a mini-bar, a tea and coffee maker and a TV with cable channels. The unit has 3 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Washing machine
- Private bathroom
- Kitchen
- Sofa
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
Double Room with Two Double Beds

This air-conditioned quadruple room includes a TV with cable channels and a private bathroom. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
King Room with Bay View

This double room has air conditioning, cable TV and bay view.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
Double Room with Two Double Beds and Bay View

This twin room features a mini-bar, flat-screen TV and bay view.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
Double Room with Two Double Beds and Ocean View

This air-conditioned quadruple room includes a TV with cable channels and a private bathroom. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cots
- Adapter
- Privacy curtain
King Room With Ocean View - High Floor

The spacious double room features air conditioning, a minibar, as well as a private bathroom boasting a bath or a shower and a hairdryer. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box and a TV with cable channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Adapter
- Privacy curtain
King Room With Bay View - High Floor

The spacious double room offers air conditioning, a minibar, as well as a private bathroom featuring a bath or a shower and a hairdryer. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Adapter
- Privacy curtain
Double Room With Two Double Beds And Bay View - High Floor

This air-conditioned quadruple room is comprised of a TV with cable channels and a private bathroom. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Adapter
- Privacy curtain

Guest Reviews

Omar Muzaffer (10/5): -
Licenia (10/5): -
Omar Muzaffer (10/5): تجربة من العمر - الفندق هذا تجربة كاملة فيه كل شي اكثر من بركة سباحة مطلة على الساحل ومطاعم ومقهى في الرسبشن وبوفيه خيال ومطاعم فوق للسناكس والريوق ولا أروع ولا شي كان رهيب
Alexander (10/5): -
Almendra Juanita (10/5): -
ivan (8/5): - las habitaciones, lindas, confortables, limpias. las toallas, asperas. no corresponden a la categoria del hotel. los ascensores erraticos, en anteriores oportunidades la experiencia de servicio era mucho mas amable.
Bosko (8/5): - Very clean and modern As soon as I checked out, the hotel internet stopped working
Peter (10/5): -
CARMEN (9/5): -
Iris (10/5): Súper buena - Las instalaciones muy bonitas, todo muy elegante Problemas con la plancha de ropa
Nicole (10/5): -
Jhon (10/5): Maravillosos los días en el hotel. - La amabilidad del personal, la comodidad del hotel, las vistas etc. Sentí que le falta más proteína en los desayunos.
Peta (5/5): - Piscina Error de cobro
jacqueline (1/5): - Nada El hotel me cobró la reserva de 4 noches que era la reserva inicial, por motivos personales me debí regresar antes por lo cual el hotel accedió a cobrarme solo las dos noches que estuve alojada con mi familia, sin embargo, a la fecha no me ha reembolsado la reserva inicial y adicionalmente me cobró las dos noches que acordamos, es decir, pagué 6 noches ! Me he comunicado con el hotel, y no me han dado una respuesta válida, indican que reembolsaron el dinero lo cual no es cierto.
Erika (10/5): Me encantó, limpio, bonito, gente muy amable y atenta a todas tus necesidades. - La comida Los accesos a la habitación son algo complejos. Y mi cama sonaba mucho de un lado.
Bryan (1/5): Nightmare from Hell - Everyone hate’s white people here. One man tried to show his penis to a child at the pool. The security didn’t do anything. They lie about the tourists taxes to rob you. The hotel smells like a sewer. The carpet is stained the fan is junk. It’s impossible to rest here. The tvs are junk. They tried to upsale a breakfast that smells like shit. The staff is racist and ignorant. I hated everything about this hotel. It’s a dangerous hotel with criminals and drug dealers as criminals.
Ana Yadira (10/5): EXCEPCIONAL, nos gusto todo!! - La piscina y la ubicación son excelentes!! Que el desayuno esté incluido por el precio de la noche
Tatiana (10/5): - Me encantó
Luis (8/5): - Las instalaciones El aire acondicionado estuvo fallando
Notker (7/5): Would not recomment - Friendly staff and a clean room No smoking area … should not be the case for a five star hotel chlorine taste in water provided smelly rooms
Donovan (8/5): A coomfortable stay with all the aminities right at a close range! - The location in front of the beach and the view in the back of the harbor was a nice balance to see the different sides of Cartagena. Staff were really friendly and helpful. The pool was absolutely amazing! The breakfast was very delicious and the choices between a continental breakfast and the local dishes along with the various fruits made it worth the price. The elevators were a bit confusing. You need to know which one you need and they take a while and randomly stop on certain floors. But these are minor things that I noticed.
WELLINGTON (10/5): - Instalações novas e incríveis
Maxim (9/5): - Chambre, piscines absence de plage privée, le club est bon mais la nourriture aurait pu être plus variée
Iulian (2/5): - Guest policy
Notker (8/5): - friendieness of staff ordinary hotel on a not so attractive beach rooms where clean, but smelly overall cleaniness was not up to standard … especially the elevators and parts of the pool.
Marina (9/5): Hotel bem localizado, confortável, com excelente atendimento pelos funcionários. - Quartos amplos, vista maravilhosa , restaurantes no hotel otimos, piscina borda infinita, academia completa Espaço nas piscinas pequeno para um hotel que tem eventos. Drinks caros com pouca qualidade no bar da piscina.
Carlos (10/5): -
GUSTAVO (10/5): Cualquier inconveniente es superada por la excelente atención del personal. - Atención del personal, Los cambios de ascensor para llegar a las diferentes áreas del hotel.
Julio C (10/5): Excelente - Excelente atención. El desayuno y la vista desde la habitación son muy bonitos. La ubicación es ideal, ya que está cerca de los principales lugares turísticos; puedes moverte tanto en Uber como caminando. No puedo dejar de mencionar la puesta del sol desde la piscina: simplemente espectacular. El gimnasio, para un hotel de esta categoría, resulta muy pequeño. Cuenta con pocas máquinas para la variedad de ejercicios y el espacio es limitado, lo que hace que los equipos estén muy pegados.
JOSELIN (10/5): bien - ok na
Santiago (6/5): - Location Staff and clean
Ana María (9/5): - Ubicación El cobro de impuestos que no mencionan aca
Martin (10/5): -
Laurentiu (8/5): Good overall stay - Location is very nice next to the Bocagrande Plaza Mall, there is a supermarket right behind the hotel. The Ocean View rooms & suites are amazing. The area also seems safe during the day. Club can be improved, breakfast doesn’t have many things and doesn’t taste too good. They refused to provide late checkout due to high occupancy of the hotel or access to the club floor past the checkout time, they wanted to charge us for the Club if we wanted to use it past checkout time. Be careful when booking because there are some taxes which they charge you when you arrive ar the hotel and its a lot(around 100 USD for 2 nights for 2 people), booking doesn’t show all taxes when you book. Long waiting time for on demand things they don’t provide by default like slippers. High overall prices.
Nadine (9/5): Great hotel, lots of pools and close to downtown. - Pool and all the amenities and location. The different elevators to take to get to floor 28. It took a day to understand the system of taking the elevator. I did not like the massage at the hotel for the price paid. I had to ask for water afterwards. I did not feel like it was a spa experience and it was too expensive.
Hugo (10/5): -
Lisa (10/5): - Gorgeous pool, great staff, club rooms were a good value! Fo me, location not my first choice but for one night it was perfection !
Juan Gabriel (9/5): - desayuno y piscina, muy buenas No tienes sauna como parte de los servicios No tiene acceso directo a la playa
ESTHER (10/5): - TOUT RIEN
Guest (8/5): Bien. - La limpieza El servicio de los restaurantes que están por la piscina, pésimo. Por otro lado incómodo por el aire acondicionado demasiado.
Maxine (9/5): Fabulous accommodations. I would definitely stay there again. - The room and views were immaculate. There wasn't much that I didn't like.
CARLOS JAVIER (8/5): -
christiane (8/5): -
Javier (10/5): - Tremendously good
Kevin (10/5): -
Robert (8/5): Unhappy with checking in policy - Location My friend was flying in from Mexico two days after I checked in they told me since she was not there when I was checking in. They were not able to add her to my room. I was there for a total of four nights. This is very unfair.
marcela (5/5): Mucho por mejorar - La ubicación, personal muy amable, habitaciones espaciosa La distribución del hotel es incómoda el lobby está en el piso 11, la habitación piso 38, lunch piso 30 cada vez que quería ir a alguna tenía que tomar un ascensor llegar al lobby y cambiar de ascensor. Además el lobby siempre estaba pasado con olor a comida porque tiene un café justo en frente. La habitación cuando llegué habían batas al parecer usadas, al día siguiente había caído una tarjeta de la cama, no que significa que el aseo fue malo, en el baño cuando llegué había un pelo que estuvo 3 días , no repusieron el confort y el sector para buscar hielo, estuvo todos los días con restos de comida botada al rededor.la TV a pesar de ser un país que habla español todos los canales eran en inglés. Dejaron unos macarrones como cortesía el día miércoles, y nunca retiraron el plato
Adriana (10/5): - Excelente atención! El.tiempo de espera.de los ascensores a veces es excesivo.
Olivier (10/5): -
Pierre-Alexandre Jean (8/5): Nice, does the job. - The swimming pool Spacious rooms Helpful staff No proper door separating the bathroom from the bedroom! It’s as if there was nothing. It’s really annoying because if someone wants to use the bathroom, the other guest needs to leave the room… Sound level of the music at the swimming pool in the morning. Although I could use my noise cancelling earbuds, the sound could be quieter so that people can relax.
Nayanne (8/5): -
Ivan (10/5): - es el mejor hotel en cartagena
richardiK7790EG (10/5): Wonderful final few days of our Columbian vacation. - We stayed at the Hyatt Cartagena for the last leg of our trip to Columbia. The hotel stay was beyond our expectations as the hotel staff were all very patient and responsive even to some of our unusual requests. We will definitely be back here the next time we are in Cartagena!
Carlos (10/5): Un endroit parfait pour découvrir Carthagène des Indes sans être dans le quartier historique - Les prestations correspondaient parfaitement aux attentes Rien !
Jrich562 (2/5): Hotel is Ok, but beware of unethical practices - BEWARE OF UNETHICAL ACTS. We stayed at AirBnB and other hotels during our long stay in Colombia and Hyatt is the ONLY hotel that charged us VAT even though we met every single requirement. Reception showed us a single half page snap shot of Colombia law that benefits their hotels but could not show us or was willing to accept that per other articles and decree’s, foreigners are expempt. I top it off, hotel DID NOT provide a factura electronica de venta of the fraudulent charge. Beware.
Jose (10/5): -
469abhia (2/5): Stay anywhere else!!! - We booked the Regency Caribbean Suite, the highest tier room at the property, through Hyatt Prive. The room itself was genuinely impressive, and the finishes looked beautiful in photos and delivered in person. But everything surrounding it was a disaster from arrival to checkout. We understand that issues happen at hotels. No property is perfect, and we don’t expect perfection. But what we experienced here was something else entirely. Every single housekeeping request during our four night stay required multiple calls. Not most requests, every one. I called three times over several hours just to get a toothbrush. We called for towels and water that never arrived at all. When I raised this with staff, I was told they were at high occupancy and there was nothing they could do, and when I pushed back, she actually argued with me about it. The room was never properly cleaned during our entire stay. There was dust everywhere, covering surfaces throughout the suite. Crumbs sat on the living area floor from the moment we arrived and were still there when we checked out because housekeeping never addressed them. Half the towels we received had visible stains on them. One day we called at 9 AM to request cleaning before leaving, and when we returned at 5 PM, staff was actively cleaning the room. Turndown service was a contradiction: we requested it the first night and it never happened, then were told when we followed up that the hotel doesn’t offer it, then the next day were told they do. We received it exactly two of four nights. Room service ran 20+ minutes past the quoted delivery time on every order. One night the ice cream arrived completely melted and the food was cold, clearly having sat for a while before anyone brought it up. We notified staff about every single issue as it happened. No one seemed to care. A manager called mid stay and personally assured me the rest of our visit would be perfect. Nothing changed. I asked for a callback on our final day and never received one. At checkout, the front desk asked how our stay was, and when we told them directly that we were very dissatisfied and disappointed, they offered no response. No apology, no follow up question, no acknowledgment at all. They simply moved on. It was a fitting end to a stay where we felt like an afterthought the entire time. We travel frequently to non English speaking countries and have never experienced worse treatment than we did here. We observed other guests throughout our stay receiving substantially better service than we did. Beautiful room. Everything else failed. If you have any standards or are an English speaking American, avoid this property at all costs.
Tamas (10/5): - Clean perfect staff good food recomended Nothing
glenn (8/5): -
Paola (10/5): Como en casa - Es mi segunda casa en Caratgena me gusta todo, siempre atentos a cada detalle desde la recepción hasta los chicos de la piscina que siempre me dan la bienvenida con tanta emoción.
Akihiro (3/5): -
edward (10/5): -
Veronica (9/5): Great stay but be AWARE of VAT charges! - The room was great, just as shown in the pictures. We had a beautiful ocean view, and our room was freshened up daily, which we really appreciated. The restaurant and pool staff were very friendly and always willing to assist us with any request. Fernanda in the Regency Club restaurant was wonderful, she always greeted us with a smile during breakfast and was very kind to our family, thank you, Fernanda. The hotel has a great location, it is safe, and it is very well maintained. The only reason we are not giving the hotel a 10 rating is because when we checked in at midnight on our arrival date, the staff was not very friendly. Additionally, we were informed that VAT would not be charged if we paid with a foreign credit card and showed passport stamps, which we did. However, once we got to the front desk, the lady who assisted us mentioned that the VAT exemption would only apply if we purchased a tourist package, which must include at least two services such as room accommodations and either breakfast or another service. This was confusing, as we had paid for Regency Club Access, which includes breakfast. I believe both the hotel website and the Booking.com description are misleading and should clearly state the 19% VAT, which is not minor. Also, as we were getting ready to leave, we noticed that snacks were served daily in the Regency Club, which we were never informed about at check-in, so this was something we unfortunately did not get to enjoy during our week-long stay.
Stéphanie (7/5): Overall good but room for improvement - Breakfast was good, pools were nice and clean, convenient location It was annoying to take 2 elevators to go up to the room, room was outdated and bed uncomfortable, subpar and very expensive for what it is especially for Colombia
george (4/5): Not bad. But hated the pillows - Location. Staff, pool The pillows. My God the damn pillows were horrific. A sheet of paper is thicker than the pillows in that hotel. Also, carpet in 2420 needs to be re-stretched. It has huge wrinkles. The toilet room door has slats and it's not private at all. When you are in there, the people in the room hear everything. No fan to conceal the noise! The hallway of 24 floor had a musty smell due to lack of ac. The beds were terribly uncomfortable as well. My bad was hurting.
CESAR (10/5): - Ubicación, vistas y piscinas El desayuno.
Omar (10/5): Más que recomendado. - Todo. Vale la pena cada $ que uno paga.
SJ (2/5): -
Casasola (10/5): Excelentes mini vacaciones 😊 - Muy cómodo Todo estuvo perfecto
Ruiz Coronel (9/5): -
COSME GIOVANI (10/5): -
Heidy (9/5): - Las instalaciones hermosas y limpias
Saudis (10/5): -
Brigitte (9/5): - El hotel es fantastico, estuvimos en una suite al piso 40, muy tranquila, con una vista absolutamente fantastica De pronto para los encargados de la limpieza estar màs pendiente de cuando terminan los articulos de aseo, porque tocaba avisar
fcastillom01 (10/5): Todo estuvo súper y supero mis expectativas, de verdad es otro nivel. - Todo estuvo súper. La habitación era una suite muy amplia y cómoda. Nuestro hijo se quedó en el sofá cama y solicitamos una cama adicional para nuestra hija. Tuvimos desayuno incluido y un snack a partir de las 4:00 pm, Eso fue súper. Nada, todo me gustó.
Chandra (10/5): -
Giorgio (10/5): -
Ivan (10/5): -
Maria (10/5): -
jonathan (10/5): -
Rafael (10/5): Excelencia, Comfort y Relax - Instalaciones Mejoradas, ya había estado allí y aún no funcionaba las piscinas del piso 12, en esta oportunidad ya estaban operativas y excelente, mención especial para el LADI del staff muy amable y atención fuera de serie
jonathan (10/5): -
284lynneo (10/5): Hyatt Regency has the best Bay view in Cartagena - Everyone is very friendly and helpful. Shout out to Marlenis Luna who attends to the towels every day with a huge smile. What a great way to start and end the pool experience!
Sami (1/5): - Tout le prix que j’avais sur ma réservation booking a était casimwnt doubler j’ai fait 5 Hyatt dans différents pays c’est le pire je déconseille service désagréable
Diana (10/5): Excelente - Todo Nada
JoshB2218 (10/5): Luxurious beach hotel - Great experience here! It was across the street from the beach, where we could rent beach lounges and an umbrella for about $17/day. It was also a quick Uber ride from the walled city (took about 10 minutes and cost about $4). The room was beautifully appointed and maintained, and we overlooked the beach onto the Caribbean. We had a suite that included lounge access on the 30th floor, and that was well worth it for us; both breakfast and the afternoon snacks and cocktails had lots of variety and were tasty.
Alvaro (6/5): Too expensive for such bad service. - The room was nice. Elevadors didnt work, service was really bad.
F8871NTjanp (10/5): Medical Congress Experience at Hyatt Regency Hotel, Cartagena in March 2026 - Very good location by the sea including taxi service at the hotel for reasonable prices. Very pleasant staff including lobby, reception desk, restaurant staff and room service. Very good food and good organized breakfast.
JEAN (9/5): - Instalações, limpeza, localização. Faltam mais restaurantes. Só havia um e com serviço mediano e muito demorado.
Jack Dipper (5/5): - Opciones de alimentos Sin Gluten. Muy pocas opciones y muy mal comprendido el tema. Fue decepcionante.
Gerald (7/5): Pleasant stay, but staff needs more training in customer service - The rooms were spotless and beds were very comfortable. Breakfast was great. The waitstaff at breakfast were non existent. There were dirty dishes all over the room and they were standing around doing nothing. Coffee was poured begrudgingly. When we arrived we mentioned we had dinner plans, so the woman at the front desk said she would arrange transportation for us. Later we asked about the price and were told it would be $55. We canceled the ride and took Uber for a cost of $3. Not nice and this is taking advantage of people who are unfamiliar with the area. Weeks before arriving I had asked the concierge for recommendations of an English speaking guide. She said she was “working on it.” After numerous emails to her we never received a recommendation for a guide. Very poor concierge service. Pool area was gorgeous but absolutely no shade whatsoever
Juan Camilo (10/5): -
Martha lucia (10/5): -
John (9/5): -
Nishant (9/5): -
duncanr771 (10/5): Great Getaway in Cartagena - Great trip overall! Hotel is very clean and well maintained. The staff are helpful and service is great. If you're looking to unwind, this is a great hotel to do so. The location is in an area not too busy or loud, yet within a close enough distance to most of the sightseeing locations. When we come back to Colombia, we already plan to return.
Bernardo (9/5): Magnífica - El personal, en concreto Dina de recepción, nos atendió de maravilla y nos solucionó todos los detalles de manera magistral!
Jose (9/5): - Facilities are just great The music at the pools- all of them, and at the restaurants is a bit to loud, and “salsa” all day long is not everyone’s choice.
Moises (10/5): -
Frank Carlos (8/5): Muy bueno y cómodo - La piscina buena